Vale of Glamorgan Council Homelessness Service Directory
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Vale of Glamorgan Council Homelessness Service Directory May 2004 Page 2 INTRODUCTION The service directory has been developed as part of the development of the Vale of Glamorgan Homelessness Strategy project. The document was first produced in February 2004, and was based upon information provided to the consultants by each organisation, that set out the services they provided at the time, how they can be accessed and who they are targeted at. The directory will be updated every six months by officers of the Council, to ensure that the information contained in the document is up to date and retains its accuracy. The directory has been divided into the following sections: · Accommodation · Information and advice · Support · Access to accommodation services · Prevention services · Other services and resources · National telephone advice lines and web-based sources of information and advice Each section will commence with a brief introduction that explains the organisation of entries in each section. Entries within each section are in alphabetical order of organisation name. Page 3 ACCOMMODATION Introduction This section is unsurprisingly one of the largest. The section lists the housing provided by the council, housing associations and voluntary organisations that own and manage housing in the Vale of Glamorgan. The directory does not provide details of any private landlords who own and manage stock in the Vale of Glamorgan. The best sources of information are Llamau and Home Access The range of housing provided by organisations in the Vale of Glamorgan is quite extensive and therefore entries have been sub divided into the following three groups: · permanent housing · non-permanent housing · temporary housing Page 4 PERMANENT HOUSING Name of Agency Hafod Housing Association Ltd Address West Area - 14/18 Queen Street Bridgend CF31 1HX Telephone 01656 655045 Fax 01656 669707 e-mail [email protected] Website Summary of service Over 400 General Needs properties located mainly in Barry, Penarth, and Rhoose with some scattered in the rural Vale, available for Single Person and Fami- lies on long-term lettings. Eligibility People aged 18 or over. Exclusions Rent arrears / poor conduct on previous tenancies will pre- vent an offer of accommodation being made. How to access ser- By phoning or visiting area office in Bridgend vice Is service physically There is access to the Bridgend Area Office for people with accessible physical disabilities, we do not have immediate access to minicom or Braille services, can be made available upon ad- vance notice given Any other relevant Welsh speakers within the area office information Language Line available Sign user available within the office Tape recorded letters for tenants and applicants who have literacy / sight problems Page 5 PERMANENT HOUSING Newydd Housing Association (1974) Ltd Address 121 Broad Street Barry CF62 7AL Telephone 01446 701501 Fax 01446 701565 e-mail [email protected] Website www.newydd.co.uk Summary of service Newydd Housing has over 2000 affordable homes that cater for a variety of needs including families, couples, single people, people with special needs and the elderly. Eligibility Newydd operates a Points system based on housing need. The Vale of Glamorgan Council has 50% nomination rights to relet accommodation. Exclusions Rent arrears / poor conduct on previous tenancies will pre- vent an offer of accommodation being made. How to access ser- Contact a Customer Service Advisor on 01446 701501 vice Is service physically The main office is wheelchair accessible with disabled toilet accessible facilities. Any other relevant Information is available in Welsh and the organisation has information some Welsh speakers Page 6 PERMANENT HOUSING Name of Agency United Welsh Housing Association Address Cardiff Area Office Walters Buildings Clarence Road Butetown Cardiff CF10 5UU Telephone 02920 858193 Fax 02920 858110 e-mail [email protected] Website www.uwha.co.uk Summary of service UWHA owns one hundred and thirty two 2, 3, 4 and 5 bed houses in Dinas Powys. Approximately 25% of these properties have been adapted to meet the needs of people with physical disabilities. Eligibility The properties are suitable for families. Applications assessed upon housing taking account of current housing circumstances, social factors, health issues, support needs etc. Exclusions UWHA will not house people who have been evicted from Registered Social Landlord accommodation for anti-social be- haviour and rent arrears. How to access ser- Contact the Housing Officer for the area. vice Is service physically Wheelchair access and disabled WC facilities, wheelchair lift accessible Any other relevant UWHA will correspond with customers in other languages information upon request. UWHA subscribes to Language Line. Page 7 PERMANENT HOUSING Name of Agency Vale of Glamorgan Council, Community Services Division Address 2-8 Holton Road, Barry, Vale of Glamorgan Telephone 01446 - 709500 Fax 01446 - 709841 e-mail [email protected] www.valeofglamorgan.gov.uk Website Summary of service The Vale of Glamorgan owns and manages 4,100 homes throughout the Vale of Glamorgan. These are a mix of general needs and sheltered homes. For information on properties currently available, members of the public must register for Homes4U. They will then receive a fortnightly newspaper adver- tising all vacant homes, which they can bid for. Eligibility People aged over 16 are able to apply for housing from the Council. Exclusions Those with a record of anti-social behaviour and/or rent ar- rears from another social housing tenancy will be excluded from applying from council housing How to access ser- Individuals can make direct contact with the Council by go- vice ing to the offices, by telephoning the numbers shown above or by accessing the Council’s website. Is service physically The office is wheelchair accessible. accessible Any other relevant All material produced by the Council is in both English and information Welsh. The Office is open from 8.30am till 5pm Monday to Thursday and from 8.30 am to 4.30pm on Fridays Page 8 PERMANENT HOUSING Name of Agency Wales & West Housing Association Ltd Address Head Office: 3 Alexandra Gate Fford Pengam Tremorfa Cardiff CF24 2UD Telephone 0870 013 1930 Fax 029 20415635 e-mail [email protected] www.wwha.net Website Summary of service General needs accommodation comprising of flats, maisonettes, bungalows & houses in Barry, Dinas Powys, Llandough, Rhoose & Llantwit Major. Sheltered accommodation comprising of bedsits & flats. Totals: general needs = 184 units, sheltered= 128 units. No emergency accommodation provided. Eligibility Applicants currently need to have local connection with the area and be unable to afford to purchase suitable accommo- dation. Exclusions The Association has a policy of suspending applicants who do not meet it’s allocation criteria. How to access ser- Applicants are prioritised according to housing need as deter- vice mined by WWHA needs-based points system. Top priority is given to those who are homeless and significant priority is given to those in insecure accommodation. Is service physically Area Office and Head Office are wheelchair accessible with accessible interview facilities. Key documents can be made available in Braille as re- quested. Any other relevant The Association has Officers who can communicate in Welsh. information Language Line is available for translation services for other languages. Literature is available in Welsh and a variety of other ethnic minority languages. Page 9 NON – PERMANENT HOUSING Name of Agency Foundation Housing Address Dowlais Court, Vale Road, Splott, Cardiff CF24 2LS Telephone 02920 460107 Fax 02920460108 e-mail [email protected] Website Summary of service Foundation Housing provide the following: 5 units of temporary accommodation with support 6- 18 months with assistance to move on 8 units of floating support, permanent accommoda- tion with Newydd, 6-18 months support. Eligibility Families and single people 16+, homeless or at risk, willing to accept support Exclusions No –one who is judged too high a risk by the risk assessment process is allocated housing and/or support services. How to access ser- Via application and referral form. vice Is service physically (No details provided) accessible Any other relevant (no details provided) information Page 10 NON – PERMANENT HOUSING Name of Agency Hafod Care Association Address St Hilary Court Copthorne Way Culverhouse Cross Cardiff CF5 6ES Telephone 02920675800 Fax 02920675898 e-mail [email protected] Website Summary of service 11 bedspaces in two supported houses for people with mental health problems. Each providing long- term support and a 24 hour alarm call system. The houses are staffed from 8am to 8pm. Eligibility People with mental health problems are the target for this accommodation. Exclusions The completion of a risk assessment may result in the identi- fication of management issues that may lead to exclusion. How to access ser- All applications supported by a Care Manager. Further details vice can be obtained from Debbie Regan on 01446 732494. Is service physically Office is on second floor, access is via a lift. A minicom ser- accessible vice is available and translation into Braille is available with prior notice. Any other relevant All information provided by Hafod Care is available in Welsh information and English. Translation into other languages can be ar- ranged. Page 11 NON – PERMANENT HOUSING Name of Agency