Vale of Glamorgan Council Homelessness Service Directory

Vale of Glamorgan Council

Homelessness Service Directory

May 2004

Page 2

INTRODUCTION

The service directory has been developed as part of the development of the Vale of Glamorgan Homelessness Strategy project.

The document was first produced in February 2004, and was based upon information provided to the consultants by each organisation, that set out the services they provided at the time, how they can be accessed and who they are targeted at.

The directory will be updated every six months by officers of the Council, to ensure that the information contained in the document is up to date and retains its accuracy.

The directory has been divided into the following sections:

· Accommodation

· Information and advice

· Support

· Access to accommodation services

· Prevention services

· Other services and resources

· National telephone advice lines and web-based sources of information and advice

Each section will commence with a brief introduction that explains the organisation of entries in each section. Entries within each section are in alphabetical order of organisation name.

Page 3

ACCOMMODATION

Introduction

This section is unsurprisingly one of the largest.

The section lists the housing provided by the council, housing associations and voluntary organisations that own and manage housing in the Vale of Glamorgan.

The directory does not provide details of any private landlords who own and manage stock in the Vale of Glamorgan. The best sources of information are Llamau and Home Access

The range of housing provided by organisations in the Vale of Glamorgan is quite extensive and therefore entries have been sub divided into the following three groups:

· permanent housing

· non-permanent housing

· temporary housing

Page 4

PERMANENT HOUSING

Name of Agency Hafod Housing Association Ltd Address West Area - 14/18 Queen Street Bridgend CF31 1HX

Telephone 01656 655045 Fax 01656 669707 e-mail [email protected]

Website Summary of service Over 400 General Needs properties located mainly in Barry, Penarth, and Rhoose with some scattered in the rural Vale, available for Single Person and Fami- lies on long-term lettings.

Eligibility People aged 18 or over. Exclusions Rent arrears / poor conduct on previous tenancies will prevent an offer of accommodation being made. How to access ser- By phoning or visiting area office in Bridgend vice Is service physically There is access to the Bridgend Area Office for people with accessible physical disabilities, we do not have immediate access to minicom or Braille services, can be made available upon ad- vance notice given

Any other relevant Welsh speakers within the area office information Language Line available Sign user available within the office Tape recorded letters for tenants and applicants who have literacy / sight problems

Page 5

PERMANENT HOUSING

Newydd Housing Association (1974) Ltd

Address 121 Broad Street Barry CF62 7AL

Telephone 01446 701501

Fax 01446 701565 e-mail [email protected]

Website www.newydd.co.uk

Summary of service Newydd Housing has over 2000 affordable homes that cater for a variety of needs including families, couples, single people, people with special needs and the elderly.

Eligibility Newydd operates a Points system based on housing need. The Vale of Glamorgan Council has 50% nomination rights to relet accommodation.

Exclusions Rent arrears / poor conduct on previous tenancies will prevent an offer of accommodation being made. How to access ser- Contact a Customer Service Advisor on 01446 701501 vice Is service physically The main office is wheelchair accessible with disabled toilet accessible facilities.

Any other relevant Information is available in Welsh and the organisation has information some Welsh speakers

Page 6

PERMANENT HOUSING

Name of Agency United Welsh Housing Association

Address Cardiff Area Office Walters Buildings Clarence Road Butetown Cardiff CF10 5UU Telephone 02920 858193

Fax 02920 858110 e-mail [email protected]

Website www.uwha.co.uk

Summary of service UWHA owns one hundred and thirty two 2, 3, 4 and 5 bed houses in Dinas Powys. Approximately 25% of these properties have been adapted to meet the needs of people with physical disabilities. Eligibility The properties are suitable for families. Applications assessed upon housing taking account of current housing circumstances, social factors, health issues, support needs etc. Exclusions UWHA will not house people who have been evicted from Registered Social Landlord accommodation for anti-social behaviour and rent arrears. How to access ser- Contact the Housing Officer for the area. vice Is service physically Wheelchair access and disabled WC facilities, wheelchair lift accessible Any other relevant UWHA will correspond with customers in other languages information upon request. UWHA subscribes to Language Line.

Page 7

PERMANENT HOUSING

Name of Agency Vale of Glamorgan Council, Community Services Division Address 2-8 Holton Road, Barry, Vale of Glamorgan

Telephone 01446 - 709500 Fax 01446 - 709841 e-mail [email protected] www.valeofglamorgan.gov.uk Website Summary of service The Vale of Glamorgan owns and manages 4,100 homes throughout the Vale of Glamorgan. These are a mix of general needs and sheltered homes.

For information on properties currently available, members of the public must register for Homes4U. They will then receive a fortnightly newspaper adver- tising all vacant homes, which they can bid for.

Eligibility People aged over 16 are able to apply for housing from the Council. Exclusions Those with a record of anti-social behaviour and/or rent arrears from another social housing tenancy will be excluded from applying from council housing How to access ser- Individuals can make direct contact with the Council by go- vice ing to the offices, by telephoning the numbers shown above or by accessing the Council’s website.

Is service physically The office is wheelchair accessible. accessible Any other relevant All material produced by the Council is in both English and information Welsh. The Office is open from 8.30am till 5pm Monday to Thursday and from 8.30 am to 4.30pm on Fridays

Page 8

PERMANENT HOUSING

Name of Agency Wales & West Housing Association Ltd Address Head Office: 3 Alexandra Gate Fford Pengam Tremorfa Cardiff CF24 2UD Telephone 0870 013 1930 Fax 029 20415635 e-mail [email protected]

www.wwha.net Website Summary of service General needs accommodation comprising of flats, maisonettes, bungalows & houses in Barry, Dinas Powys, Llandough, Rhoose & Llantwit Major. Sheltered accommodation comprising of bedsits & flats. Totals: general needs = 184 units, sheltered= 128 units. No emergency accommodation provided. Eligibility Applicants currently need to have local connection with the area and be unable to afford to purchase suitable accommodation. Exclusions The Association has a policy of suspending applicants who do not meet it’s allocation criteria. How to access ser- Applicants are prioritised according to housing need as deter- vice mined by WWHA needs-based points system. Top priority is given to those who are homeless and significant priority is given to those in insecure accommodation. Is service physically Area Office and Head Office are wheelchair accessible with accessible interview facilities. Key documents can be made available in Braille as re- quested. Any other relevant The Association has Officers who can communicate in Welsh. information Language Line is available for translation services for other languages. Literature is available in Welsh and a variety of other ethnic minority languages.

Page 9

NON – PERMANENT HOUSING

Name of Agency Foundation Housing

Address Dowlais Court, Vale Road, Splott, Cardiff CF24 2LS

Telephone 02920 460107

Fax 02920460108 e-mail [email protected]

Website Summary of service Foundation Housing provide the following: 5 units of temporary accommodation with support 6- 18 months with assistance to move on 8 units of floating support, permanent accommodation with Newydd, 6-18 months support.

Eligibility Families and single people 16+, homeless or at risk, willing to accept support Exclusions No –one who is judged too high a risk by the risk assessment process is allocated housing and/or support services. How to access ser- Via application and referral form. vice Is service physically (No details provided) accessible Any other relevant (no details provided) information

Page 10

NON – PERMANENT HOUSING

Name of Agency Hafod Care Association

Address St Hilary Court Copthorne Way Culverhouse Cross Cardiff CF5 6ES

Telephone 02920675800

Fax 02920675898 e-mail [email protected]

Website Summary of service 11 bedspaces in two supported houses for people with mental health problems. Each providing long- term support and a 24 hour alarm call system. The houses are staffed from 8am to 8pm.

Eligibility People with mental health problems are the target for this accommodation. Exclusions The completion of a risk assessment may result in the identi- fication of management issues that may lead to exclusion. How to access ser- All applications supported by a Care Manager. Further details vice can be obtained from Debbie Regan on 01446 732494.

Is service physically Office is on second floor, access is via a lift. A minicom ser- accessible vice is available and translation into Braille is available with prior notice.

Any other relevant All information provided by Hafod Care is available in Welsh information and English. Translation into other languages can be ar- ranged.

Page 11

NON – PERMANENT HOUSING

Name of Agency Hafod Care Association/ Newland Drug & Alcohol Ser- vices

Address 26 Newlands Street Barry Vale of Glamorgan CF63 8EA

Telephone 01446 700943

Fax 01446 721896 e-mail [email protected]

Website Summary of service Four flats available within the Hafod housing stock to provide short term move on accommodation for the clients of the Newland Drug and Alcohol Service with the provision of packages of support from Newland Drug and Alcohol Services.

Eligibility The scheme is aimed at people aged over 18, with issues re- lating to substance misuse and a housing and support need. Exclusions How to access ser- Via general Newland referral procedure vice Is service physically There is a ground floor counselling room for people with mo- accessible bility issues.

Any other relevant information

Page 12

NON – PERMANENT HOUSING

Name of Agency Llamau

Address 240 Holton Road Barry Vale of Glamorgan CF63 4HS

Telephone 01446 748852

Fax 01446 733707 e-mail [email protected] Website Summary of service Ty John Rowley / 5 bed Project House in Barry. 1 direct access bed. 24 hr staffing. Independent living support both practical and emotional. Planned move on within 12 months.

Eligibility Young single homeless including 16/21 year olds Leaving Care or to whom a duty is owed by the local authority. Exclusions How to access ser- Office hours 9.30 - 5.00 Mon-Thurs, Fri 9.00 - 4.30 vice Open for appointments to the public 12.00-5.00, 12.00 - 4.30 Fri. Referral to Ty John Rowley is either via Social Services or self- referral to the Llanmau offices at 240 Holton Road.

Is service physically No accessible Any other relevant information Page 13

NON – PERMANENT HOUSING

Name of Agency Tai Trothwy – 200 Holton Road

Address 200 Holton Road, Barry, Vale of Glamorgan, CF63 4HQ Telephone 01446 732876

Fax 01446 722757 e-mail [email protected]

Website www.gwalia.com

Summary of service To provide supported accommodation for people who have either offended or are at risk of offending. The project offers three self-contained flats, one-two bedroom flat, and one studio flat. Residents are offered 6 month assured shorthold tenancies. Average length of stay 12 months. The project operates an out of hours on call service. Scheme has access to three units of move on accommodation in Barry.

Eligibility Aged 17+, with a local connection, homeless, or inade- quately housed, have offended or are at risk of offending.

Exclusions How to access ser- Referrals & applications can be obtained from Joanna Tailby, vice 217 Holton Rd, Barry, CF63 4HR. Referrals usually come via the Probation Service.

Is service physically One studio flat, & one self contained flat & counselling room accessible on ground floor.

Any other relevant Partnership scheme with Probation. information

Page 14

NON – PERMANENT HOUSING

Name of Agency Tai Trothwy – 217 Holton Road

Address 217 Holton Road, Barry, Vale of Glamorgan, CF63 4HR Telephone 01446 732876

Fax 01446 722757 e-mail [email protected]

Website www.gwalia.com

Summary of service To provide supported accommodation for young people who have either offended or are at risk of offending. The project offers four bedsits with shared kitchen and bathroom facilities. Residents are offered licence agreements. The project is staffed 24 hours a day and provides an on-call service. Average length of stay 9-18 months. The project has access to 2 units of move on accommodation in Barry.

Eligibility Age 16-21, have a local connection, homeless, or inade- quately housed, have offended or are at risk of offending.

Exclusions How to access ser- Referrals & applications can be obtained from Joanna Tailby, vice at the scheme.

Is service physically No bedsits on ground floor, although office & training room accessible are on ground level.

Any other relevant Partnership scheme with Youth Offending Team and Vale of information Glamorgan Homelessness section.

Page 15

TEMPORARY HOUSING

Name of Agency Llamau

Address 240 Holton Road Barry Vale of Glamorgan CF63 4HS

Telephone 01446 748852

Fax 01446 733707 e-mail [email protected] Website Summary of service SAFE House ( Ty'r Fro ) is due to open in January 2004, this is a 5 bed short term assessment project for 16/17 year olds who are going through the homelessness system. The young people are assessed in terms of their ability to live independently and then referred on to appropriate housing options. The average anticipated length of stay is between 3/4 months. A Family Mediation Worker is attached to the project in order to work with the young people to either look at the option of returning home or to re- establish contact with the family.

Eligibility Young single homeless including 16/21 year olds Leaving Care or to whom a duty is owed by the local authority. Exclusions How to access ser- Office hours 9.30 - 5.00 Mon-Thurs, Fri 9.00 - 4.30 vice Open for appointments to the public 12.00-5.00, 12.00 - 4.30 Fri. Referrals to Ty’r Fro are made via the Vale of Glamorgan Council Homelessness Team.

Is service physically No accessible Any other relevant information Page 16

TEMPORARY HOUSING

Name of Agency Vale of Glamorgan Council, Community Services Divi- sion, Homelessness Team Address 2-8 Holton Road, Barry, Vale of Glamorgan

Telephone 01446 – 709

Fax 01446 – 709841 e-mail [email protected]

Website www.valeofglamorgan.gov.uk

Summary of service The Council provides short-term emergency accommodation for people who are homeless. This accommodation is provided in the Council’s hostel Hafan Treharne and by placing people in bed and breakfast accommodation.

Eligibility Accommodation is used to accommodate people to whom the Council owes a duty under Part VIII of the Housing Act 1996 Exclusions Individuals who have previously been excluded from the accommodation. How to access ser- Individuals can make direct contact with the Council by going vice to the offices, by telephoning the numbers shown above or by accessing the Council’s website. Is service physically The office is wheelchair accessible. accessible Any other relevant All material produced by the Council is in both English and information Welsh. The Office is open from 8.30am till 5pm Monday to Thursday and from 8.30 am to 4.30pm on Fridays Page 17

TEMPORARY HOUSING

Name of Agency Vale of Glamorgan Women’s Aid Address 222 Holton Road Barry Vale of Glamorgan CF63 4HS

Telephone 01446 744755 Fax 01446 746981 e-mail [email protected] Website Summary of service VGWA provides a 5 bedroom Emergency Temporary accommodation (refuge accommodation) with com- munal living areas.

Eligibility The project serves women who are experiencing domestic abuse.

Exclusions Women with schedule 1 offender status Women whose household contains males over 16years.

How to access ser- VGWA accept referrals directly from women, statutory/ vice Voluntary agencies and any other agency needing to refer, we also have a reciprocal service with other Women’s Aid groups.

Is service physically The support unit has wheelchair access. accessible

Any other relevant information Page 18

INFORMATION AND ADVICE

Introduction

This section of the directory contains a substantial number of entries from statutory and voluntary agencies.

The section has been sub divided into two sections:

· housing advice · general advice

Page 19

HOUSING ADVICE

Name of Agency Gofal Cymru – Housing Advice and Support Project

Address 240 Holton Road Barry Vale of Glamorgan CF63 4HS Telephone 01446 742941

Fax 01446 733707 e-mail [email protected]

Website Summary of service Information, advice and support to address housing issues for people who have mental health problems. The service is based in Gofal Cymru offices in Barry.

The offices are open Monday to Friday 9.30am to 5pm.

Eligibility The services are targeted at people who experience mental health problems and are in housing need

Exclusions How to access ser- Referrals to the service can be made by agencies or by self vice referral

Is service physically Not at time of production accessible Any other relevant information Page 20

HOUSING ADVICE

Name of Agency Shelter Cymru

Address PO Box 5002 Cardiff CF5 3YY

Telephone 02920 556120

Fax 02920 566096 e-mail [email protected]

Website www.sheltercymru.org.uk

Summary of service The provision of specialist independent housing advice for members of the general public.

Eligibility Anyone can access the service provided by Shelter Cymru and they will provide advice and assistance in accordance with the charitable aims and objectives of Shelter Cymru. The service is targeted at those who are homeless or poorly housed.

Exclusions How to access ser- The service is accessed by self referral. vice The service is located at the following sites in the vale during the week: Barry CAB, Broad Street, Barry Tues 1pm – 4pm Penarth CAB, Stanwell Road, Penarth Thurs 1pm – 4pm Vale of Glamorgan Council Offices, Holton Road, Fri 9.30am – 12.30pm

Is service physically All of Shelter Cymru’s out reach venues have access for peo- accessible ple with disabilities.

Any other relevant All Shelter Cymru’s literature is in both English and Welsh; information clients can choose to have advice in Welsh if desired.

Page 21

HOUSING ADVICE

Name of Agency Vale of Glamorgan Council, Community Services Divi- sion, Homelessness Team

Address 2-8 Holton Road, Barry, Vale of Glamorgan

Telephone 01446 – 709467

Fax 01446 – 709841 e-mail [email protected]

Website www.valeofglamorgan.gov.uk

Summary of service The Vale of Glamorgan Homelessness Team provide advice to people who are presenting themselves to the Council as either homeless or threatened with homelessness, a housing advice service. The housing advice provided is limited and members of the public are also signposted to other more specialist advice services, where this is appropriate.

Eligibility The service is available to all members of the public who are homeless or threatened with homelessness.

Exclusions How to access ser- Individuals can make direct contact with the Team by going vice to the offices or by telephoning the number shown above.

Page 22

GENERAL ADVICE

Name of Agency Home Access

Address Tabernacle Baptist Church Plassey Street Penarth Vale of Glamorgan

Telephone O2920 702690

Fax 02920702775 e-mail JanSBooker @AOL.com

Website Summary of service Information on which landlords and Estate Agents, and hostels to use and will offer to telephone round if needed. Information on tenancy rights and welfare benefits. Will refer on to specialist agencies and use Quality Marked agencies as approved by the Legal Services Commission.

Eligibility Resident in the Vale of Glamorgan, or fleeing domestic violence or been advised by the police to leave their area Exclusions How to access ser- Tabernacle Baptist Church Penarth, Plassey Street. Office is vice on the ground floor of the church at the front. The office is open from 9am until 1pm Monday to Friday

Is service physically Wheelchair access to ground floor office accessible Any other relevant information Page 23

GENERAL ADVICE

Name of Agency Inroads Street Drugs Project

Address 10 High Street Barry Vale of Glamorgan CF62 7DZ

Telephone 01446 450005

Fax 01446 411016 e-mail [email protected]

Website Summary of service Basic general information and advice on housing issues, money management, benefits and other welfare rights issues with signposting, liaison and referral to appropriate agencies. Eligibility The service is targeted at drug users, ex-users, their families and friends.

Exclusions How to access ser- Project-based appointments at Barry office available on Mon- vice days and Thursdays between 10.00 am – 4.30 pm. Outreach services available within Vale area on Wednesdays and Fridays. Telephone advice line available Monday, Wednesday, Thurs- day and Friday between 10.00 am – 4.00 pm, and Tuesday 1.00 pm – 4.00 pm. Informal general referral routes: by telephone, in person, in writing - self-referral and referral through other person (family, friends, professionals) accepted. Also referral from criminal justice system through Arrest Referral Schemes and Youth Offending Teams.

Is service physically Not at time of production accessible Any other relevant Information on drugs and their effects available in Somali’ information Bengali and Arabic. At times, depending on availability of BME staff, the above and other language speakers are able to speak with members of staff. Welsh language speakers are able to speak with a member of staff if required.

Page 24

GENERAL ADVICE

Name of Agency Llamau Jigso Project

Address 240 Holton Road Barry Vale of Glamorgan CF63 4HS

Telephone 01446 748852

Fax 01446 733707 e-mail [email protected] Website Summary of service Limited housing and benefit advice will signpost individuals onto specialist agencies if required.

Eligibility and exclu- People aged over 16 years of age sions Exclusions How to access ser- Office hours 9.30 - 5.00 Mon-Thurs, Fri 9.00 - 4.30 vice Open for appointments to the public 12.00-5.00, 12.00 - 4.30 Fri.

Is service physically No accessible Any other relevant information Page 25

GENERAL ADVICE

Name of Agency Penarth Youth Project

Address Information Shop 1a Stanwell Road, Penarth. CF64 2ab

Telephone 02920 405305

Fax e-mail [email protected] Website

Summary of service The Information Shop provides an information advice and counselling service to young people living in the Penarth area. The service will provide basic advice to young people on housing rights and benefit entitle- ment and will signpost individuals to more specialist agencies, where this is appropriate.

Eligibility The service is only available to people aged 11 – 25 years. Exclusions How to access ser- Direct contact with Information Shop vice Is service physically There is wheel chair access but no Braille or minicom in the accessible Information Shop

Any other relevant information Page 26

GENERAL ADVICE

Name of Agency Tai Trothwy – South Wales Probation Service Accom- modation Unit

Address 33 Westgate St Cardiff

Tai Trothwy Head Office Docks Chambers Bute St Cardiff

Telephone 029 20785025

Fax 029 20220042 e-mail Website Summary of service The provision of Housing Advice for offenders.

Eligibility The scheme is targeted at Offenders on a current order or licence

Exclusions How to access ser- By referral from a probation officer vice Office can be contacted during office hours Is service physically Lift available in the building, which also contains a ground accessible floor interview room

Any other relevant information Page 27

GENERAL ADVICE

Name of Agency Tai Trothwy – Vale of Glamorgan Link Project

Address 240 Holton Road, Barry

Tai Trothwy Head Office Docks Chambers Bute St Cardiff

Telephone 01446 748852

Fax 01446 733707 e-mail

Website Summary of service Housing Advice/homelessness applications for prison leavers

Eligibility Prison leavers (with a local connection with the Vale of Glam) By phone letter email from prisons probation council self and other agencies

Exclusions How to access ser- Telephone the office between 2 and 5pm vice Is service physically No accessible Any other relevant information Page 28

GENERAL ADVICE

Name of Agency Vale of Glamorgan CAB

Address 119 Broad St Barry Vale of Glamorgan CF62 7TZ

Telephone 0845 120 3756 Fax 01446 722794 e-mail Website Summary of service Vale CAB can provide advice on any housing issue plus referral on to other specialist advice agencies if appropriate. Vale CAB also contains Money Advice Unit, Welfare Benefits Unit. Each unit provides a specialist advice service for clients who are legal aid eligible. Generalist advice also available at our offices Shelter caseworker available in our Barry office on Tuesday afternoons Eligibility Appointments only, Monday to Friday. Doors are open to the public between 10am & 1pm each day to arrange appointments and if it is an emergency clients will be dealt with on that day.

Exclusions How to access ser- By calling at the office or phoning and arranging an appoint- vice ment

Is service physically Office is wheelchair accessible accessible Any other relevant Information is available in English and Welsh information

Page 29

GENERAL ADVICE

Name of Agency Vale of Glamorgan Council, Fieldwork Teams, Chil- dren’s Services

Address Haydock House, 1 Holton Road, Barry, CF63 4HA

Telephone 01446 725202

Fax 01446 725205 e-mail [email protected]

Website Summary of service General advice to young people and families and liaison with Housing Department, Housings Associations and Private Landlords. Liaison/ referral/ single and/or joint commissioning of other specialist services with independent/other sectors; eg Health: CAMHS, Vale CADT, Option 2, fo- rensic assessments.

Eligibility Vulnerable children, young people and families, at actual or likely risk of significant harm / need.

Exclusions How to access ser- By telephoning or visiting office. vice Office hours : 8.30 – 5.00pm Monday – Thursday. 8.30 – 4.30pm Friday.

Is service physically Ramp for wheel chair access to offices accessible Any other relevant Council complies with the provisions of the Welsh Language information Act. Page 30

GENERAL ADVICE

Name of Agency Vale of Glamorgan Council, Leaving Care and Home- less Team, Children’s Services.

Address Haydock House, 1 Holton Road, Barry, CF63 4HA.

Telephone 01446 725202

Fax 01446 725205 e-mail Website Summary of service Advice to young people who are leaving or who have left Local Authority care who qualify for a service under Leaving Care Act 2000 or Section 24 Children Act 1989 and vulnerable, homeless 16 and 17 year olds we work with under Section 17 Children Act 1989. Will also provide emergency accommodation and support for care leavers via Llanmau. Eligibility Young people in Local Authority care who are planning to leave care or who have left care. A care leaver is a young person who has been looked after by the Local Authority for a period of 13 weeks since their 14th birthday. Social Services have a duty to work with Leaving Care Act clients until 21, we can work with S24 Children Act clients until 21 on a voluntary basis. We can work with S17 Chil- dren Act clients until 18.

Exclusions How to access ser- Via field social workers in First Contact, Children in Need and vice Looked After Children Teams in Children’s Services of Vale of Glamorgan. We would also work with clients of other Local Authorities who came to live in the Vale of Glamorgan.

Homeless and vulnerable 16 and 17 year olds would normally be referred by Jigso Project of Llamau Ltd.

Is service physically Office is wheelchair accessible. accessible Any other relevant information Page 31

GENERAL ADVICE

Vale of Glamorgan Women’s Aid

Address 222 Holton Road Barry Vale of Glamorgan CF63 4HS

Telephone 01446 744755

Fax 01446 746981 e-mail [email protected]

Website Summary of service VGWA provides housing, benefits and money management to women who are either experiencing or who have experienced domestic abuse.

Eligibility The project serves women who are experiencing domestic abuse.

Exclusions How to access ser- VGWA accept referrals directly from women, statutory/ vice Voluntary agencies and any other agency needing to refer, we also have a reciprocal service with other Women’s Aid groups.

Is service physically The support unit has wheelchair access. accessible

Any other relevant information

Page 32

GENERAL ADVICE

Name of Agency Youth Gateway - Careers Wales

Address 12-14 Holton Road Barry CF63 4HD

Telephone 01446 413000

Fax 01446 413006 e-mail [email protected]

Website www.careerswales.com

Summary of service Youth Gateway (part of Careers Wales) works with young people (generally aged 16 – 18) who find it dif- ficult to access education, training or employment for a variety of reasons. Careers guidance and advice is provided alongside referrals to appropriate agencies – this may involve working with young people who are experiencing housing issues. Participants in the Youth Gateway programme receive ongoing mentoring support whereby relevant agencies can be accessed alongside ongoing career advice and support to obtain and sustain education, employment or training. The mentoring support lasts as long as is required by the individual. Eligibility 16 – 18 year olds (occasionally 18+) who are experiencing problems engaging in education, employment or training. Exclusions How to access ser- Self, referral, Careers Centre, Include, Social Services, train- vice ing providers or other relevant agencies. The service is located in central Barry Is service physically Minicom, braille and other aids to support people with sen- accessible sory impairment can be provided – notice required. Wheelchair access is available in our Cardiff Youth Gateway premises. Any other relevant Careers interviews etc can be undertaken in Welsh/other lan- information guages through Careers Wales generally – notice required. All Careers Wales publications are available in other languages. Page 33

GENERAL ADVICE

Name of Agency Youth Offending Team

Address 91 Salisbury Road, Barry CF62 6PD

Telephone 01446 745820

Fax 01446 739549 e-mail [email protected]

Website Summary of service The Youth Offending Team provides a statutory service under Crime and Disorder Act 1998. This role includes the supervision of young offenders in custody and the community. Also the provision of support in engaging children and young people in intervention programmes to prevent/reduce offending. YOT offer programmes to prevent/reduce offending. These include substance misuse service in combination with mental health problems, education training and employment, preventative activities, primary health care, personal development programmes e.g. Duke of Edinburgh Award. The Youth Offending Team will cover the housing needs of young offenders in their work providing limited advice and referrals to the Homelessness Team and other specialist providers.

Eligibility Children and young people involved in offending and anti- social behaviour and their families Most have been placed on a Final warning Programme or are on criminal court orders. Age range from 10 years old. For most there is a cut off point at age 18

Exclusions How to access ser- Via the Police and Courts. vice Is service physically Office is wheelchair accessible accessible Any other relevant information Page 34

SUPPORT

Introduction

This section of the directory provides information about support services available in the Vale of Glamorgan.

The section has been sub divided into two sub sections. These are:

· commissioners of support services

· providers of support services

Page 35

COMMISSIONER OF SUPPORT SERVICES

Name of Agency Vale of Glamorgan Council, Community Services Divi- sion, Supporting People Team

Address 2-8 Holton Road, Barry, Vale of Glamorgan

Telephone 01446 – 709793

Fax 01446 – 709481 e-mail [email protected]

Website www.valeofglamorgan.gov.uk

Summary of service The Supporting People Team are responsible for commissioning support services for the Tenancy Support Scheme (TESS) from one of seven support providers operating in the Vale of Glamorgan. Eligibility The service is available to everyone in the Vale who may require support in maintaining a tenancy. Each of the organisations who accept referrals will undertake its own risk assessment with individuals who are referred to them by the Coun- cil, and this may from time to time result in some-one being excluded from receiving a service. Exclusions How to access ser- Referrals can be made by either agencies or individuals can vice self refer to the Supporting People Team at the address shown above.

The Supporting People Team will maintain a list of people waiting to access Tenancy Support Services and will prioritise who is allocated services based on need and availability of services.

Page 36

PROVIDERS OF SUPPORT SERVICES

Name of Agency Gofal Cymru

Address 240 Holton Road Barry Vale of Glamorgan CF63 4HS Telephone 01446 742941

Fax 01446 733707 e-mail [email protected]

Website Summary of service The provision of floating support services to 27 council tenants via the Tenancy Support Scheme (TESS) and support to 8 Newydd Housing Association Ten- ants.

Eligibility People with mental health problems who require support to maintain their tenancy

Exclusions How to access ser- TESS referrals are controlled by the Supporting People Team vice within the Council, referrals can be made by agencies or by self referral. Referrals to the Newydd scheme is via referral from the Gofal Housing Advice Project. Referrals can be made by agencies or by self referral.

Is service physically No accessible Any other relevant information

Page 37

PROVIDERS OF SUPPORT SERVICES

Hafod Care Association Address St Hilary Court Copthorne Way Culverhouse Cross Cardiff CF5 6ES Telephone 02920675800 Fax 02920675898 e-mail [email protected]

Website Summary of service The Association provides floating support services to in the region of 60 tenants in the Vale of Glamorgan. The support for some of these tenants, generally those in council housing is provided via the Support- ing People Team in the Vale Council, whereas the support for the remaining tenants is funded by the Welsh Assembly Government through SPRG. The support provided includes resettlement work, educational training, community integration, housing advice, benefit works, budgeting, advocacy, criminal justice system, child protection issues, liaison with statutory/voluntary agencies, health advice, decorating, low maintenance of property, life skills development. Eligibility All people referred to the Association must be aged 18 or over and require support and either tenants of the Vale of Glamorgan or tenants of Hafod Housing Association. Exclusions How to access ser- Vale of Glamorgan tenants can access the service through vice the Supporting people Team in the Vale of Glamorgan Coun- cil or from a Care Manager. Tenants of Hafod Housing Association can access the service by requesting an application form from Linda Fray at the Ha- fod Care Office. Tel: 02920 675844

Is service physically Office is on second floor, access is via a lift. A minicom ser- accessible vice is available and translation into Braille is available with prior notice. Any other relevant All information provided by Hafod Care is available in Welsh information and English. Translation into other languages can be ar- ranged.

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PROVIDERS OF SUPPORT SERVICES

Hafod Care Association/ Newland Drug & Alcohol Ser- vices

Address 26 Newlands Street Barry Vale of Glamorgan CF63 8EA

Telephone 01446 700943

Fax 01446 721896 e-mail [email protected]

Website Summary of service Provision of support to 8 tenants providing help with maintaining abstinence, harm reduction in conjunc- tion with Community Addictions Unit. Building self esteem/confidence, building appropriate social support networks and social activities, community inclusion/ integration, accessing support groups.

Eligibility The service is targeted at people aged over 18, who have substance misuse problems and a support need

Exclusions How to access ser- Via general Newland referral procedure vice Is service physically There is a ground floor counselling room for people with mo- accessible bility issues.

Any other relevant information

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PROVIDERS OF SUPPORT SERVICES

Name of Agency Llamau

Address 240 Holton Road Barry Vale of Glamorgan CF63 4HS

Telephone 01446 748852

Fax 01446 733707 e-mail [email protected]

Website Summary of service Re-settlement support work offers floating support to council and private sector tenants. At the time of writing the scheme provided support packages to 33 council tenants and x private sector tenants. Support is also provided to 12 care leavers via the Spectrum Project.

Eligibility Local Authority tenants / generally young and single homeless. Private sector tenants must have been assisted into accommodation by a Bond provided by Llanmau. 16/21 Care Leavers or young homeless people to whom a duty is owed are eligible for the Spectrum Project

Exclusions How to access ser- Referrals for Tenancy Support Scheme are made via the Vale vice of Glamorgan Council’s Supporting People Team. Private rented clients are referred via Jigso Project Advice workers. Referrals to the Spectrum Project are made via Vale of Gla- morgan Council’s Children Services Team.

Is service physically No accessible Any other relevant information Page 40

PROVIDERS OF SUPPORT SERVICES

Name of Agency Taff Housing Association

Address (Head Office) (Taff Tenant Support Team) Hayes Place 51 Lower Cathedral Road 32 Cowbridge Road East Riverside Cardiff Cardiff CF11 9TH CF11 6LW Telephone 029 2025 9100 029 2078 0200 (Head Office) (Taff Tenant Support Team) Fax 029 20259199 029 2078 0206 (Head Office) (Taff Tenant Support Team) e-mail [email protected] http://www.taffhousing.co.uk Website Summary of service Taff provide a floating support service for Council Tenants in the Vale of Glamorgan. The service will support people to maintain a tenancy. Support can be provided in the following areas: Resettlement, accessing training and education, community integration, housing advice, benefit maximistation, budgeting, advocacy, offending, substance misuse, family and childrens issues, child protection, liaison with statutory/voluntary agencies, health advice, low maintenance of property, life skills development.

Eligibility People who have mental health problems, learning disabilities, older people with support needs, young people, women fleeing domestic violence, vulnerable families, and people with physical disabilities.

Exclusions How to access ser- Whilst referrals are accepted from individuals or agencies all vice referrals must come to Taff Housing via the Supporting Peo- ple Team of Vale of Glamorgan Council, who make decision whether to provide funding for each client supported.

Is service physically Taff’s offices provide ground floor level access, a disabled accessible persons parking space, a disabled persons wc and a lift to all floors.

Any other relevant Standard letters and information tapes in a number of com- information munity languages eg Somali, Welsh and Punjabi.

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PROVIDERS OF SUPPORT SERVICES

Name of Agency Tai Hafan

Address 48 Holton Road, Barry Vale of Glamorgan CF63 4HD

Telephone 01446 747524 / 747593

Fax 01446 747524 e-mail

Website Summary of service Information and support to explore and access housing options. Support with repairs, neighbour disputes, housing benefits and rent problems. Financial and legal specialist advice. In addition support is provided to encourage social integration. Theraputic support to resolve emotional / abusive issues. Support to further educational opportunities and to improve daily living skills. Support to increase confidence, self esteem and empower.

Eligibility Vulnerable single women and their children

Exclusions How to access ser- Whilst referrals are accepted from individuals or agencies all vice referrals must come to Tai Hafan via the Supporting People Team of Vale of Glamorgan Council, who make decision whether to provide funding for each client supported. Is service physically No accessible Any other relevant All literature and proforma’s are available in Welsh and we information will access a Welsh speaking support worker if necessary.

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PROVIDERS OF SUPPORT SERVICES

Name of Agency Tai Trothwy - Ffynnon

Address 5 Dock Chambers Bute Street Cardiff CF10 5AG

Telephone O2920 453030

Fax 02920 451797 e-mail [email protected]

Website www.gwalia.com

Summary of service The provision of floating support services for people with drug/alcohol problems.

Eligibility and exclu- Tenancy with social landlord and motivation to change sions Exclusions Those deemed to be too high risk, based upon Tai Trothwy risk assessment

How to access ser- Self or professional referral and assessment vice Is service physically The office wheelchair accessible, support delivered in clients’ accessible homes.

Any other relevant Assessments available through the medium of welsh, though information no Welsh language policy

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PROVIDERS OF SUPPORT SERVICES

Name of Agency Vale of Glamorgan Women’s Aid

Address 222 Holton Road Barry Vale of Glamorgan CF63 4HS

Telephone 01446 744755

Fax 01446 746981 e-mail [email protected]

Website Summary of service VGWA provides support to 14 women and children who are or who have been experiencing domestic abuse. 7 tenants are supported under the TESS scheme administered by the Council, and 7 women are supported by the Outreach service, which is ten- ure neutral.

Eligibility The project serves women who are experiencing domestic abuse.

Exclusions Women with schedule 1 offender status Women whose household contains males over 16years How to access ser- VGWA accept referrals directly from women, statutory/ vice Voluntary agencies and any other agency needing to refer, we also have a reciprocal service with other Women’s Aid groups.

Is service physically The support unit has wheelchair access. accessible

Any other relevant information Page 44

ACCESS TO ACCOMMODATION SERVICES

Introduction

This section of the directory provides details about the services available in the Vale of Glamorgan that exist to enable people who are homeless or poorly housed to access alternative accommodation.

Name of Agency Home Access

Address Tabernacle Baptist Church Plassey Street Penarth Vale of Glamorgan

Telephone O2920 702690

Fax 02920702775 e-mail JanSBooker @AOL.com

Website Summary of service Bond guarantee scheme (35 packages). Home Access has established excellent working knowledge of the private rented sector, particularly in Penarth and has developed positive working relationships with private landlords in Penarth.

Eligibility Resident in the Vale of Glamorgan, or fleeing domestic violence or been advised by the police to leave their area.

Exclusions How to access ser- Home Access is based at the Tabernacle Baptist Church vice Penarth, Plassey Street, Penarth.

Office is on the ground floor of the church at the front. The office is open from 9am until 1pm Monday to Friday

Is service physically Wheelchair access to ground floor office accessible Any other relevant information Page 45

ACCESS TO ACCOMMODATION SERVICES

Name of Agency Llamau Jigso Project

Address 240 Holton Road Barry Vale of Glamorgan CF63 4HS

Telephone 01446 748852

Fax 01446 733707 e-mail [email protected]

Website Summary of service Bond guarantee scheme enabling homeless people in Barry to access private rented housing.

Eligibility Single people or couples aged 16 without children. Must either be on benefits or a low income and be capable of independent living.

Exclusions If someone has had a bond that has been claimed upon then Llanmau is unable to issue another bond until they have re- paid any monies owing.

How to access ser- Self referral or via a range of agencies. vice Office hours 9.30 - 5.00 Mon-Thurs, Fri 9.00 - 4.30 Open for appointments to the public 12.00-5.00, 12.00 - 4.30 Fri.

Is service physically No accessible Any other relevant information

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PREVENTION SERVICES

Introduction

This section of the directory lists the one service aimed specifically aimed at preventing homelessness in the Vale of Glamorgan

Name of Agency Llamau

Address 240 Holton Road Barry Vale of Glamorgan CF63 4HS

Telephone 01446 748852

Fax 01446 733707 e-mail [email protected]

Website Summary of service Family Mediation Service. The purpose of the scheme is to prevent homelessness by mediating in disputes between young people and family members which if unresolved could lead to the young person becoming homeless.

Eligibility The service is targeted at 16/17 year olds who are either homeless or threatened with homelessness or who are experiencing problems at home.

Exclusions How to access ser- Self referral or via a range of agencies. vice Office hours 9.30 - 5.00 Mon-Thurs, Fri 9.00 - 4.30 Open for appointments to the public 12.00-5.00, 12.00 - 4.30 Fri.

Is service physically No accessible Any other relevant information Page 47

OTHER SERVICES AND RESOURCES

Introduction

This section of the directory contains details of a range of other services provided by agencies that are available to people who are homeless or badly housed in the Vale of Glamorgan.

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OTHER SERVICES AND RESOURCES

Name of Agency Inroads Street Drugs Project Address 10 High Street Barry Vale of Glamorgan CF62 7DZ Telephone 01446 450005 Fax 01446 411016 e-mail [email protected]

Website Summary of service Information, advice and support offered on the effects of prescribed and non-prescribed drugs; relapse prevention and prescription management; detoxifica- tion and rehabilitation programmes; legal issues; HIV & hepatitis and other health issues; safer sex, diver- sionary activities; complementary therapies. A dedi- cated Young Persons Drugs Information Service (D.I.S.). Needle exchange. Telephone advice line. Counselling. Outreach. Arrest Referral Scheme – of- fering interventions and support to individuals whose offending is linked to their drug use. Eligibility The service is targeted at drug users, ex-users, their families and friends. Exclusions How to access ser- Project-based appointments at Barry office available on Mon- vice days and Thursdays between 10.00 am – 4.30 pm. Outreach services available within Vale area on Wednesdays and Fri- days. Telephone advice line available Monday, Wednesday, Thurs- day and Friday between 10.00 am – 4.00 pm, and Tuesday 1.00 pm – 4.00 pm. Informal general referral routes: by telephone, in person, in writing - self-referral and referral through other person (family, friends, professionals) accepted. Also referral from criminal justice system through Arrest Referral Schemes and Youth Offending Teams. Is service physically Not at time of production accessible Any other relevant Information on drugs and their effects available in Somali’ information Bengali and Arabic. At times, depending on availability of BME staff, the above and other language speakers are able to speak with members of staff. Page 49

OTHER SERVICES AND RESOURCES

Name of Agency Llamau Jigso Project

Address 240 Holton Road Barry Vale of Glamorgan CF63 4HS

Telephone 01446 748852

Fax 01446 733707 e-mail [email protected]

Website Summary of service Furniture Grant Scheme. Llamau will make small grants of up to £250 to people who have been rehoused and are ineligible for assistance from the social fund.

Eligibility Must have been recently rehoused into accommodation, have no furniture and been refused support from the Social Fund.

Exclusions How to access ser- The service can be accessed via self referral or referral via an vice organisation to the Jigso Team Leader. Office hours 9.30 - 5.00 Mon-Thurs, Fri 9.00 - 4.30 Open for appointments to the public 12.00-5.00, 12.00 - 4.30 Fri.

Is service physically No accessible Any other relevant information Page 50

OTHER SERVICES AND RESOURCES

South Glamorgan Council on Alcohol Address 182a Cowbridge Road East Canton Cardiff CF11 9NE Telephone 029 20 388715 Fax 029 20 388717 e-mail [email protected]

Website Summary of service South Glamorgan Council on Alcohol run a series of services for people with alcohol problems. The services are based in Cardiff but are available to people with alcohol problems living in the Vale. The services available include Residential Services, Therapeutic Day Service & Advice Centre South Glamorgan Council on Alcohol also manages two hostels for people with alcohol problems, who must be dry to gain admission to the hostels. The hostels are Dyfrig House – a 21 bed direct access Hostel – short to long stay where emphasis is placed on rehabilitation / resettlement. The hostel is staffed 24 hrs. Glan yr Afon - a 6 beds supported “move on” house. Staffed 8 hrs Monday – Friday, with an on-call service provided from Dyfrig House. South Glamorgan Council on Alcohol also provides a range of support services. These are CHUMS – be- friending Service, Glan yr Afon support on moving out, F.A.A.C & Pathways to Change (therapeutic day service) Eligibility The services are targeted at people who have alcohol problems. The services are Cardiff based but people from the Vale are able to access services. Exclusions How to access ser- Contact South Glamorgan Council on Alcohol to establish the vice access criteria for each project. Is service physically The daycentre used by South Glamorgan Council on Alcohol accessible has ramped access. Any other relevant information Page 51

TELEPHONE ADVICE

National telephone advice lines and web-based sources of information and advice

National helplines

Childline 0800 1111

Drinkline 0800 917 8282

Gay and Lesbian Helpline for Young People 01656 649 990

Men as Survivors Helpline 0117 907 7100 (for men experiencing domestic violence or sexual abuse)

Message Home Helpline 0800 700 740

Migrant Advisory and Advocacy Service 020 8571 1221

Mindinfoline 0845 766 0163

Missing Persons Helpline 0500 700 700

National Aids Helpline 0800 567 123

National Debtline 0808 808 4000

National Drugs Helpline 0800 77 66 00

NSPCC – National Child Protection 0808 800 5000

Refugee Council Information Line 020 7820 3085

Refugee Council Advice Line 020 7346 6777

Shelterline 0808 800 4444

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WEB BASED ADVICE SERVICES

Web-based sources of information and advice www.adviceguide.org.uk National Association of Citizens Advice Bureau advice guide including advice on housing and other subjects www.advicenow.org.uk/go/index.html Legal advice website – concerning individual rights and the law – housing and broader www.bullying.co.uk Website providing advice and information to pupils, parents and teachers on bullying. www.leavinghome.info Scottish Council for Single Homeless advice guide on all aspects of leaving home www.letlink.co.uk Online service for residential letting providing information and factsheets for landlords and tenants www.moneynet.co.uk Independent look at wide range of mortgage products. Site also offers advice for people with problematic credit histories www.multikulti.org.uk Advice including housing advice in community languages www.shelternet.org.uk Advice on all aspects of housing including availability of advice services by local authoritiy area across the UK www.susx.ac.uk/Users/iane/coops/coopsdirectory.html Information about housing co-ops www.upmystreet.com Online information about neighbourhoods and facilities