omprehensive guide for n n i w T r o f e d i u g e v i s n e h e r p m co A z 201guide Family 6host 2017 Change aLife! Host aStudent. Pa s m l H s o t

Fa s e i l i m Hosting a student is an exciting and rewarding experience. > When you choose to become a Homestay Family with Twinn Palms Homestay Services, you not only welcome an international student into your home, more importantly you welcome a student into your family!

Twinn Palms Homestay Services CONTACT 2121 Avenue Of The Stars z Suite 2450 Los Angeles, CA 90067 z www.twinnpalms.com Direct Number: 424-239-6367 Fax Number: 310-868-2839

Homestay Coordinator (HC) Name: ______

HC Phone______Email ______

Regional Manager Name ______

Regional Manager Phone______Email ______T w i n n Pa l m s h o s T FA m i ly g u i d e

Table of Contents Welcome...... 4 Illness, Medical emergencies and Insurance. 28 Twinn Palms Corporation...... 5 Medical Disqualification Our Mission The Twinn Palms Program Key Players General Expectations...... 29 Twinn Palms Organizational Chart Student Expectations Setting and Adjusting Expectations Frequently Asked Questions...... 7 Host Family Expectations Setting up for Success! Student match / Welcoming Your Student...... 10 Host Family and Student \Expectations Preparing for Your Student’s Arrival - Preparing Your Family Worksheet

Prepare for arrival...... 12 Keys to Successful Adjustment...... 31 Helpful Hints for Host Families Do’s and Don’ts Friction Within the Family Communication Host family and student expectations...... 14 The TWINN PALMS Process Common Adjustment Issues and Possible Solutions Who pays for what?...... 16 TWINN PALMS National Office Support. 35 Student Arrival. 18 Student Orientation Arrival Day Twinn Palms Program Rules. 36 Arrival Notification to Parents The First Few Days Disciplinary Policies and Procedures Mediation and Communication Guidance Notice Things You Should Know...... 20 Probation Warning Culture Shock The Ups and Downs E Attitude Food Student safety...... 39 D

High School After-School Activities & Sports Behavioral Guidelines Safety Tips g u i

Transportation to and from Activities Emergency Y Computer Usage and Social Media Friends L m i

Social Life Dates End-of-Year Preparations ...... 41 A Sex Curfew End of Stay Final Reminders F Loss of Independence Religious Beliefs Extensions Flight Plans

Student Travel Contact with Friends and Family Returning Home Year-End Release Form O S T H from Home s

Illness, Medical Emergencies, and Insurance twinn palms code of conduct...... 42 m Money and Banking

Your Hosting Guide: Month by Month. 48 pA L Student Travel...... 26 Contact With Friends and Family From Home T w i n n

3 4 T w i n n pA L m s H O S T FA m i LY g u i D E Welcome! W when you have questions. specific read through it, it within reach asahandy andkeep reference for times W M Sincerely, entire family. Thank ourstudents you andourprogram! for supporting ha students, whoshare years ofcollective experience instudent exchange, T that willlastfor alifetime.opportunity inshapingthelife ofayoung from person a part abroad, providing arich welcome into anewmember your family. At thesametime, you willplay an international student into your home, you butmore importantly love your newsonordaughter, your familywillnotonlywelcome international student into your home. As you come and to know Y student thisyear with Twinn P W D Twinn P V T aspossible.smooth theadjustment andto for make expect your familyandyour student as e hosting for thefirsttimeorasa refresher for thosewhohave already winn P winn P ou are to about alife begin changingexperience by welcoming an xperienced thisjoy. ice P a e hop pleasedthat youe are very have chosento hostaninternational ear F ve allcontributed suggestionsto thisG elcome to Twinn P vis B resident . Cordero e theyear filledwithfunandlearning aheadwillbe for your alms staffmembers, hostfamilies, H alms hasdeveloped thisH alms Corporation riends, W e hope thisG e hope alms. alms ost F uide helpsyou what to to know amily G uide. P omestay Coordinators, and uide for familieswhoare lease take thetimeto lease take T • • • • • The G • • • anxious andexcited to: W record, andpositive inourprogram. attitude to participate demonstrated intheEnglishlanguage, ability asolidacademic Twinn P ovide asafe, familyenvironment comfortable inahome • Mission Consistency, Excellence, Compassion, andP Service Values T experienceour housingprogram for aspectacular everyone. families have they needto make theguidance andbacking instruct, support, andproblem solve sothat ourstudents and employees are available moment oftheday every to advise, nur acculturation, inafamilyenvironment andcomfort that Twinn P again next year!”again next thing ourfamilyever did, andwe to forward look doingit say:people “H • in the ages 13to 19, oftheworld, from allparts whowishto study The Twinn P J yearacademic orfor the5-month fallsemester program, orin Twinn P • anuary for the5-monthsemester spring program.anuary winn P I E cultur their cultur B ma P forCreate cross-cultural friendships opportunities G Discover culture American whilerepresenting their country I P P wher fr B an A hile par ncrease understandingoftheU mprove theirEnglish ncourage to Americans more learn foreign about countries, r r r r ec iendship and an American familyexperienceiendship andanAmerican r tures the entire person. Twinn P ovide in asolideducational experience for allparticipants ovide students an opportunity to study intheUS,ovide students anopportunity improve ing theworld into our H aduate from andcontinue highschool theireducation at turity, andhelpthemto receive diploma theirhighschool ome part ofyour family ome part oals ofthe Twinn P U merican university merican e they become part ofthefamily e they become part English language, discover theculture, developing skills, e, amongyoung allover people andhistory theworld es, andlanguages nited States family. whilelivingwithanAmerican alms chooses carefullyalms chooses screened teenagers whohave a alms provides itsstudents withsafety, education, alms’ goalisto offer ahomestay placement that makes alms students arrive inAugust for the10-month full WINN P ticipating inthe Twinn P alms P osting aninternational student was thebest rogram developed hasbeen for students Host aStudent. Change aLife! alms P omestay communities through rogram are to: alms program, students are nited States anditspeople, alms administration and romptness. • • • • T S successful. Twinn P Pl Key • par families withyoung orgrown upchildren. The ageofourhost couples andindividuals, familieswithorwithoutchildren, ethnic backgrounds. They includerural families, urbanfamilies, H • • responsibilities: • • • • • • winn P tuden ost familiesare ofallages, people economic strata, and desir enjo P cultur if pr e P enc Are outstanding students between theagesof13and19, Continue to offer programs that are from superior both E Assist thestudent registration withschool P Are fullyinsured andhave theirown money spending Agree to adhere to theprogram rules P closet ha H studen and cust W ac M the pr univ e the studen ncourage theexchange ofideasthrough involvement with xchange ofideas xperiential andadministrativexperiential perspectives r r r r ents ranges from 26to 65. H ave different reasons for joiningtheprogram, butallhave a ak elc ovide thelove andunderstanding ayoung needsto person ovide thestudent withhis/herown bedroom, desk, lamp, ovide thestudent withasafe andsuitablehomefor the ovide thestudent withallmeals(except lunches, school ademic year ve well- andacademically carefully been selected prepared ourage him/her to participate in all aspects offamilylife inallaspects ourage him/herto participate ovided by theschool) e participants better citizens oftheircountries throughe participants ersity after receiving after diploma theirhighschool ersity y asuccessful educational experience in America ome thestudent oftheirfamilyand asamember e to improve theirEnglish, U.S. about curiosity culture ts from around inthe theworld applyto participate al and social environmental andsocial ofthehomeandcommunity , dresser andaquietplace to study alms hasseveral players key ourprogram that make alms program. Twinn P ogram andbeyond a ts, andapassing score onanEnglishlanguagetest yers ALMS oms, andthe dream to astudent be at anAmerican t andproviding for thestudent’s exposure to the alms students: ost familieshave thefollowing

5 T w i n n pA L m s H O S T FA m i LY g u i D E 6 T w i n n pA L m s H O S T FA m i LY g u i D E • • • p • • • students. M Schools r • • informing thenational office ofany concerns • m • • • r H • i • c inthevaluebelief ofcross-cultural exchange. As independent m m epresentatives ofthe Twinn P ontractors, H omestay C pr C the y Sup the studen suitable hostfamilies Scr A with mon S Scho band of theirchoic A P S I-20forssue theSEVI eachstudent enrolled at theirschool tudents mustmaintain a “C” GP alms for theirhomestay needs rocessing thestudents whenthey arrive to ensure that elocating students H ontacting students andhostfamiliesmonthly and ontacting nswering questionsandproviding assistance emergency ll students enroll infullcourse loadsat theprivate school anage allpre-arrival andarrival information between any place schools theirstudents underthecare Twinn aking sure students are safeaking throughout theprogram oviding Twinn P eening, interviewing, safe vetting and andselecting y have cell American phonesandbankaccounts ervising andcounseling familiesandstudents during ervising ol administrators determine agrade placement ear , sports, etc. ts andhostfamilies iddle schools, anduniversities highschools sendus thly written reports oordinators are thehost familyandstudent omestay Coordinators are responsible for: e and participate in most activities suchas inmostactivities e andparticipate alms national office andnatural families M anagement Companies omestay to otherhomesifnecessary E Schools ducational alms program. They share a (3W A inallclasses ) H H omestay M Organizational C omestay Coordinators H Twinn P ost F amilies anagement alms • They are responsible for: p • m • • • T Regional M p • f • scr O andworks intervenes withstudents onbehavioral issues • • • p • winn P verseas P scho C e each studen A T o an emer and scho C A with r Sup Supp r da eening ofourstudents. The role P ofanOverseas egion xams, andsubmit applications to U.S. contracted private rovide a pre-departure orientation and serve asliaisonsto rovide orientation andserve apre-departure aking astudent into hisorherownaking homeintheevent of amilies andCoordinators onduct personal interview, personal onduct administer Englishplacement erform the erform “second visit” to eachhostfamilywithin30-60 rovides support and acts where neededwhenH andacts rovides support verseeing thehostfamilyplacement process withintheir oordinator hasashortfall dministering theprogram intheirspecific region and cts asaliaisonbetween M cts anage theU.S. visaprocess for students ys ofastudent’s arrival hart ervising H ervising ols ort thetraining ofH ort alms andwork full-timeintheirdesignated region. epresentatives inthenational office gency ols, whenneeded are responsible and forartners theinitialselection anagers t’s natural parents theirstay during inAmerica omestay Coordinators andcommunicating Overseas P Overseas are representatives thecommunity of Students omestay Coordinators anagement, Schools, H artners F amilies omestay artner isto: artner ost Q&A efficient process when dealing withhomestays. P people and who can spend timewiththeirstudent spend andwhocan people onadailybasis. backgrounds. The hostsare best thosewhoenjoy meetingnew culture. Ourfamiliesare ofvaried economic, religious andracial older, come inallsizes andrepresent thediversity ofAmerican F range oflandscapes, climates, activities, andlifestyles. H on each person overon eachperson theageof18whoresides inyour home. families dedicated to providing comprehensive to schools, services host mon their 2-week break Christmas andallstudents return home for 2 for semester. the spring in January M months, generally August thru M card, aswell asproof ofinsurance for allvehicles inthehome. age of18provide astate issuedvalid driver license oridentification A. Q. How long does astudenta Q. Q. Q. experience for allparticipants. to schools, students andhostfamiliesto ensure arewarding H A. Q. of hostingastuden personnel,and in-field we have the resources theprocess to make A. A. A. amilies are alsoflexible andopen-minded, are age26 or roof ofAut omestay Coordinators recruit, manageandprovide support Will IHa Will ab Who c Who is PaTwinn lms? Y H Twinn P All students attend for year, school afullacademic whichis10 Y es. B es. B omestay F ths during J ths during , students andoverseas partners. y law, itisrequired abackground check that we perform y law, itisrequired that over allhouseholdmembers the alms is a housing and management service companyalms isahousingandmanagement service a n host? a F ve amilies provide ourinternational students awide c requently Asked Questions k une andJ t o Insur ground checkberequired? o t comfortable, safe andeasy. Twinn P Provide aState IssuedIDa uly. ance? ay. H ost student gohomeduring owever, somestudents arrive W y? e ensure asafe and W ith local support support ith local omestay alms’ nd sta thatname oftheschool they attending willbe andhow longtheir Academic andLanguageStudents). This istheform that states the Certificate ofE Certificate a student willattend issuesanI-20F in the coveragecard andabrochure detailingthepolicy when they arrive Twinn P Q. Q. Does hos Q. A. A. A. What kindof visa do What aremyprimry responsibilitiesas y intheU.S. willbe. The students receive anF-1student visa. The where school Y p • • • • • • • • • es, students have and accident medical insurance through nglish must be the primary language spoken inthehome languagespoken theprimary englishmustbe w p p p encouraging theexchange ofideasandproviding p p and enc lo ligh family lif en studen scho needs t lunches b t f U.S. roviding your hoststudent withallmeals(except school roviding your hoststudent withhis/herown private roviding thelove andunderstanding ayoung person rovide wireless internet connection roviding to andfrom andall school transportation roviding your hoststudent withasafe, supportive, and edroom, adesk, dresser, closet, desk, chairandadequate ving homefor year theacademic elcoming your hoststudent ofthefamily asamember vironment ofthehomeandneighborhood alms. Students andhostfamilieswillreceive aninsurance amily? ting andaquietplace to study ol-related activities t he StudentHa ts withexposure to thecultural andsocial o enjoy asuccessful year academic inAmerica , ifprovided by theschool) ouraging students to participate in all aspects of ouraging inallaspects students to participate e ligibility forligibility N onimmigrant Student Status-F ve Medic t he studen orm (also known asthe (alsoknown orm al Insur s receive? ance? or

7 T w i n n pA L m s H O S T FA m i LY g u i D E 8 T w i n n pA L m s H O S T FA m i LY g u i D E the same all concerned. thesecond visitstomake your home; at both convenient times for on-boarding andvetting process, andtheR deductions. so that your taxpreparer advantage take can ofany applicable receipts ofallexpenses associated withthecare ofyour student tax specialists, we recommend that you detailedrecords keep and Twinn P P ma are accommodating comfortable maleandfemale both students, in your home, your pro-rated. will be stipend 7th day ofeachmonth. The firstandlastmonth that thestudent is throughdeposit ourpayment provider, bill.com, onorbefore the Y desk andlamp, andthestudent musthave access to abathroom. region. The with abed, bedroom furnished mustbe dresser, chair, Coordinator theamount willletyou allotted inyour know specific months; August/September thru M bedroom, access to abathroom, andaquietplace to study. gender inahome, students andboth musthave theirown private zone. included inthetuition, clothes, entertainment). for expenses personal (toiletries, not activities school extracurricular Q. DoIgetsomeone Q. Q. How doIgetp monthly stipend. anyneeds justlike ofyour member family, are includedinyour ac Transportation to andfrom dailyandto school allschool-related aswell aswhenthey leaveairport break. at orspring Christmas to andfrom theirarrivalthe upon anddeparture transportation of theirtuitionpackage). Additionally, willinclude thestipend week (except days, onschool provides iftheschool lunchaspart Q. DoIgetp Q. How manystuden consideration whensearching for placement ofstudents. the application soourH A. Q.n Ispecifyapreferredgender? Ca A. spending money? Q. A. A. A. A. A. ou mustb alms willissuea1099miscellaneous income statement to all tivities are ofthehostfamily. theresponsibility N Will T Will mystudencome with his/hero Y N Y Y W Absolutely, your homeisyour space personal andcomfort Y y enjoy muchbetter occupancy. ou willreceive your monthly by stipend checkordirect paper es. es, you do. Amonthly ispaid to stipend each familyfor 10 es, students are to expected have theirown money spending o. M e donotrecommend more than two students ofthesame W YY e want you both andourguestscomfortable. H alms hostfamiliesat theend oftheyear. onthly are stipends non-employment income and Twinn our H a e responsible for providing 3mealsdaily, seven days a xes be time? a omestay Coordinator the willdothe firstvisitduring id t Deducted from myStipend? o beahostf a id? omestay Coordinator itinto willtake t o c s am Illowed ome and visi t myhome? ay/J Y ou can also specify thison alsospecify ou can amily? une. egional M Y our H W t o hostat omestay hile we are not ormal shopping ormal wn anager will osts who usually inthemon will receive detailed flight information asitis assoon available, T sponsored driver education classiftheirnatural parents it. permit school-sponsored education class. Students may enroll inaschool- motorcycles, mopeds, AT to andfrom school. transportation have busesand, school ofcourse, students may thisform take of who live closeto may school walkabike. orride schools Some by withadriver’s orafriend afamilymember license. Students school. and/or their own flights homewithguidance from theirparents, hostfamilies, for placements. spring H Q. Arestuden Q. How will mystudenge for thestudent both andyoursupport family. are mandated layer andare intended asasecondary of to serve and students to discuss encourages hostfamilies of scho week pastthelastday may stay upto one host family, students frompermission their day ofschool, andwith program ends on the last Coordinator. The Q. respectively. Q. Students willincurallcost. ofMotor Department Vehicles inyour state for theofficial regulations. international studentsto obtainadriver’s license. Check withthe N to purchase additionalinsurance onthecourse. depending designated instructor. vehicle withacertified Students may need course, adriving is taking heorshemustdrive intheschool’s theirstudents topermit drive for theircar any reason; ifastudent to getadriver’shave theopportunity license. H A. A. A. A. H that was by conducted inthehostfamilyinterview yourdescribed and ensure that thehomeenvironment remains thesameas time to visit your homewithin30–90days ofyour student’s arrival winn P omesta ot When doesmystudenha When c Students are notpermitted to drive any motor vehicle (including Y Students may have return open-ended tickets. They their book Students arrive inAugust for fallplacements andinJanuary e: isbecoming It increasingly difficultinmoststates for ou are responsible for providingto andfrom transportation ol. Twinn P Y alms does notguaranteealms does any student that heorshewill our student may the school bus take or be driven to school y Coordinator before your student arrived. Secondvisits a H omestay n I expectmysuden alms ths ofJ s allowed Vs, except andcars) thecourse during of ost familiesandH une orJ uly, andN t o drive? t ve o and from school? t who willschedulea the R A. visi of mysec Q. o le omestay Coordinators ovember orDecember, t What is A second visitor is o arrive? t egional M or? ost familiesmay not a ve? ond t he r anager, ole be inmonthlybe withyou contact and your student. members overmembers 18years theapplication process. of age during signedby andmustbe allfamily and responsibilities ofallparties F week isagreat timeto andto bond eachother. getto know school, busylater when they start getvery normally sothefirst your homeandwhat to ofany doincase emergency. Students machines, andgive themtipsonhow to stay safe inandoutside how toand letthemknow equipment, useyour kitchen laundry As host, you alsoneedto show your student around your home branch nearby how orgetto to know dotheirbasicshopping. studentsSome would to bankaccount open alsolike at abank schedule to show your newstudent around your neighborhood. we highlyrecommend that you thetimeoutofyour take busy questions oradjustment issuesthat you may have throughout Y home at leastonce semester per your after student hasarrived. is alsorequired to you contact onamonthly basisandvisit your other mon to thestudent contact onamonthly basis, visitinghim/herevery to visitwithyour student(s) thefirstmonth inperson and continue Q. Q. Q. which timethey renewed mustbe intheirhomecountry. date. departure selected Student 12months visasexpire at every the natural parents andthat feels everyone withthe comfortable the Travel P return flights well inadvance oftheendschool to ensure that studen Coordinator isalsorequired oneach to submitmonthly reports A. A. A. H P amily Agreement whichdetailstherelationship, expectations our alms nd omesta Y Will I, as Will anAgreemen t beDr What doI when Y To astudent, important; firstimpression is very therefore, es, your H es. Twinn P H omestay Coordinator you withany willhelpsupport t s/heissupervising. H th in person atth inperson aminimum. ermission F ermission y C omestay Coordinator isrequired by Twinn P the HosFamily? t oordinat alms willprovide eachhost familywithaH he hostf orm isproperly filledoutandapprovedorm by or t amily, beinconta omestay Coordinators are required he studenarrives? throughout the and livingarrangements whilein manage thechild’s education to care for theirchild, andto andresponsibility authority will assignthehostfamily arrival. tofamily prior thestudent’s givenand willbe to thehost documents fullysigned willbe child. The Custody Agreement the samerightsofaparent to a the minorgives thehostfamily Q. Does A. of h a a Y ve fted Be t U.S. This guardianship over Y es. The student’s parents our H he Student? Legal t omestay Coordinator he HostFamil ween T Gu the year? Y our H ct wit ardi omestay alms to winn ost h my nship y will contact hisorherR will contact op time, resolved be misunderstandingscan through mediation and expectations, orcultural misunderstandings. ofthe The majority “problems” are aresult ofmiscommunications, unrealistic student may experiencing. be Ourexperience shows that most student to resolve any adjustment issuesthat your family or or her or don’t concern withhim feel discussingaparticular comfortable with an team inplace whoare availablesupport at any timeto assistyou P consequences.serious Students are well informed of Twinn action,disciplinary includinga warning, probation, ormore Q. Q. and students resolve issuesandenjoy arewarding experience! or small. Coordinator between monthly ifyou contacts have any issues, big program rules at alltimes. r session to discussthebehavior andidentify concrete ways to with thestudent andmay scheduleamediation/communication academically, your H Q. v Coordinator, asany fullyscreened newhostfamilymustbe and ma whenever possible). district (within thesameschool Astudent Coordinator willplace thestudent withanotherhostfamily determined that resolved, be theissuescannot your H so mediation andcounseling withyour familyandyour student as businesshours.after will have hotlinethat hostfamiliesmay a24/7emergency call ac step inandwork withthestudent andfamilyto determine what arrive. I Conduct to abideby all Twinn P T host familyevents throughout theyear inorder to stay intouch. the y A. A. work out? A. C in or A P emedy theissue. winn P etted incompliance with Twinn P alms alms national office. The Twinn P oordin tion isnecessary. I on asanissuearises. I en communication. Students are required to signthe Twinn P What happensif What ifIc What HappensifMyStudenthasBeh Y I My Home? y notchangefamilieswithoutapproval from theirH f for any reason you reach cannot your H our H ear. M c , you always can your call R ’ procedures andare to expected disciplinary abideby the f any problem shouldarise, theH ademic Problems DuringHis/erSta y concerns orquestionsyou may have. Twinn P alms encourages you to reach outto your H H omestay Coordinator willwork withyou andyour omestay Coordinators are trained to helphostfamilies any H at or? a omestay Coordinators alsosetupstudent and W n’t rea hen appropriate, theH f astudent isnotfollowing rules orstruggling omestay Coordinator willaddress theissue Y egional M our H f, mediation andcounseling, after itis t he pl ch myHomesta omestay Coordinator willconduct alms program rules before they egional M a anager to issue further anager to issuefurther alms office hasa comprehensive alms program regulations. cement doesn’ omestay Coordinator will omestay Coordinator anager orthe Twinn alms Code of omestay Coordinator y omestay vior omestay alms also omestay y a l

9 T w i n n pA L m s H O S T FA m i LY g u i D E 10 T w i n n pA L m s H O S T FA m i LY g u i D E diff your to familychooses your call student, conscientious be ofthetime to theirstudentsto call hostfamilieslike prior Some theirarrival. I h • • • h • • f • w • h • y aninexpensivethoughtful be can way butvery packages to welcome her arrival, timeto itisagood prepare awelcome package. After communicating withyour student andwhileawaiting hisor Prep that your your call. studentandnotexpecting may nervous be Hisor name, may asanon-English-speaker answer thephone. R • • E excited to hearfrom you, ismuchanticipated! andthisfirst contact schedule acha student, you may want to sendhim/heranemail, him/heror call Once you have received notification that you may contact your process andhelpeaseany jitters thisexciting about newexperience! E before his/herarrival, it’s never too to soon your begin relationship. W within 48hours. confirmedbeen andthat you may begin contacting your student P matched withyour student, you willreceive anemailfrom The Twinn Once you have completed thescreening process andhave been Student match • our student to thefamily. H ar ar alms c hether y in thehostfamilyapplic S S and fr A A br A w A na deo ly communication includethefollowing: can thebonding ly communication instrumental be can instarting erence. B amily photos, newphoto albumorscrapbook tationery, cards, stamps mall gift set of American toiletries setofAmerican (shampoo,mall gift conditioner, ddress book with important addresses offamily andnumbers ddress withimportant book dditional information your about familythat was notcovered omestay photos, postcards, brochures, newspapers, etc. omestay information Emergency ouse keys, town map elcome card tural parents aring for arm welcomearm to your student dorant, soaps, lotions, etc.) ief introduction about your about ief introduction familyto thestudent’s ompliance team that lettingyou your know placement has iends ou have your selected student months orjustafew weeks e prepared to askfor your student by his orhernative t or Skype session.t orSkype Y W our Student elcoming ation ere are somesuggestionsto include: Y our student is undoubtedly very our student isundoubtedly very ’s Arriv Y our S discourage your family. weak. notletthis Do her Englishmay be al tudent emember emember W elcome f p • r Another step ofpre-arrival preparation isthestudent’s f • • you thinkwould thisagreat make year for you. share witheachother, as asspecifically can,you what as afamily?G exchange? H W 2. Pl are andhow you willfeel ifthey are notmet. As afamily, discusshow realistic you thinkthesegoals they want to hostastudent. ofthefamilycomemember upwithtwo reasons why as afamilyb expectations. themandshare Clarify thesethoughts I their own interests andwishes. experience that they forgetwonderful to consider to helptheirstudentfocus have sohard ontrying a e of theexciting adventure onif you are embarking Individually andasafamily, you’ll getalotmore out m • • space: 1. ShareGo the hostingexperience. designed to assistyour wholefamilyinpreparing for your family’s life. The following exercises have been cultural differences have on willactually animpact to understandthewaysit isimportant inwhich y your own anexciting be can growth experience for H Prep t m oom. H our family. Inorder to maximize your experience, veryone’s are clear. expectations F ’s idea to agood your think about own values and osting astudent from aculture different from hat doyou want to through doorlearn this y C closet anddr our familyto place intheroom rame photos ofthestudent’s natural family and lace inroom welcome package lear outboxes andstored items ake space forake thestudent’s inthe belongings thestudent’sake withfresh bed linens an forGreat aring ere are thingsyou shoulddoto prepare the efore your student arrives. Have each ow doyou want to grow and personally et your familytogether asagroup and Y als for awers our Family the Experience Year amilies sometimes J one minute to write down thewords or phrases that come to mind. F interaction withinthefirstseveral days. yourabout exchange student’s native land. thispattern of Start questions andculture,country you’ll iteasierfor make your student to askyou or shedo customs andmay findithardknow whenand/orwhatto let he you Y you onhow putinto mucheffort thediscovery.part encounter. The amount your familywillgrow in andgainwilldepend thedifferences to open must be understandingandrespecting you all p andbehaviorperspective willdiffer from yours inmany ways because differences inattitudes andbehavior. Chances are your student’s that differences inlanguageandenvironment andpromote reflect teenagers” and “people are allover people theworld,” it’s alsotrue W and behavior you encounter. better prepared you’ll to be appreciate thedifferences inattitudes andculture your thecountry about student comesknow from, the As withany newexperience, there differences. willbe The more you 3. f • • f • • • affected: howidea about thefollowing areas offamilylife willprobably be sees thestudent fittinginto your familylife. eachmember’s Clarify E choices, to ensure that willhave eachperson try at leastonegoalmet. t do to accomplish thesegoals. Choose someoftheseideasandagree B only 5or10months to reach thesegoals. the e your family, aswell asthestudent, of aspects focus ontheimportant backonthemthroughout this reflect experiencecan help you and W p o try them.o try how Decide andwhenyou willdothis. your Inmaking ot do ocus ocus your your thoughts on studentthe country is coming from. Take our studen ach familymemb r rite theitems down onindex cards. B hile man ainstorm together to come things upwithsomespecific can you cleanliness A C Learn About amily “style” (how you to dothings—eat like meals, relax, maintain amily orhouseholdschedule ersonal space andprivacy ommunication withinthefamily ctivities outsidethehome(LittleLeague,ctivities clubs, etc.) eople have moldedby been different cultural influences. xperience, timesofpotential during especially conflicts. wn asmany asyou can. Look over your list. P es notunderstand. I . I y of our host families often concludey ofourhostfamiliesoften that “teenagers are t’s to good express your interest something inlearning t will be trying to cope withmany trying unfamiliarAmerican t willbe , share chores, etc.) er probably clearideaofhow hasafairly heorshe Y our Student f you your askquestionsabout student’s the process. on you getaheadstart a family—that willhelp now—individually oras is anexercise you do can think ofwhat to ask. H I t isn’t always easyto eing ableto seethegoalsand ’s HomeC ick two orthree ountry Y Y ou have ou ere if the Chinese ever people Do andforks—what useknives questions theideaofchopsticksmightare: trigger student, chopsticksmight onyour be list. Some misunderstanding. before you are ready to leave sure to there make isno Y theabovelike may more occur thanjust once. often r timeyou wantclear theactual your student to be the difference inthe “time” concept very andmake determine, withyour family, ways thebest to discuss an upcoming eventto you, that isimportant and so to his/herarrival that s/heisusedto late being for F cultural differences s/hewillencounter? specific ways to help your student adjust to the many difference. Can your familycome upwithsome your ofthat because newhomeorschool single Imagine what you would findstrange life about in difference. P them isthereward. P challenge oftheexchange program. U withculturalDealing differencesofthe ispart ThinkaboutCul 4. I use theirfingers for some do? as foods Americans Chinese always people Do usechopsticks, ordothey D restaurant? studen many questionsasyou themto about can askyour whichyouthings about are curious. Come upwithas H kind? s theC eady. I or e ou ma o o you have ethnic restaurants inChina? I cial engagements. U w often does your does w often familyeat inrestaurants? xample: y goto orE anAmerican- t’s to remember that situations important t. F hinese meal schedule like ours? hinese mealschedulelike y needto remind himorheranhourso or example: I ut yourselves inyour student’s place. W hat ifyour student tells you prior ick one important cultural ick oneimportant f you aChinese are expecting se thescenario that there is tur al Differences uropean-style uropean-style nderstanding f so, what 11 T w i n n pA L m s H O S T FA m i LY g u i D E 12 T w i n n pA L m s H O S T FA m i LY g u i D E N nd ofy • E • andyourigh school student • H • • • R • R • R V is alsoposted inyour Twinn P your hostfamilyconfirmation email. The Twinn P receive alinkto Twinn P are prepared for your upcoming adventure asa Twinn P homestay orientation with your H • Y Helpful int season. program regulations may changeandinformation isrefreshed each annually. This requirement isamandatory andvery important, as repeat hostfamily, you inahostfamilyorientation mustparticipate of verview Twinn P • The Twinn P orientation inyour before community your student arrives. H theprogram,about askquestions, andprepare for your student’s arrival. P Prepare for arrival • articipating in a host family orientation is an excellent opportunity to inahostfamilyorientation isanexcellentlearn articipating opportunity iewing Twinn P T S Keeping y seems quiet alone af O D her af omestay Coordinator isresponsible for providing you withahostfamily ot our student may be extremely nervous andoverwhelmed.our student may nervous extremely be G tudent orientation he Twinn P esponsibilities ofa esponsibilities Twinn P ofa esponsibilities Twinn P ofa esponsibilities Twinn P o notassumethat your student isunhappy or uninterested ifheorshe e: W ew days to adjust, settle in, andrecoup from jetlag. hether thisisyour firsttimehostingor you are an experienced ter firstarriving. ear our student saf alms hostfamilyorientation willcover thefollowing information: alms student disciplinary process alms student disciplinary , tired, orintroverted. M alms hostfamilyorientation alongwithattending your s forHostFa milies alms and Twinn P alms onlinehostfamilyorientation whenyou receive e alms host family portal for your convenience.alms hostfamilyportal alms H alms student alms hostfamily omestay Coordinator willensure that you omestay Coordinator ost needtime to rest, sleep, andb alms students H ost F alms hostfamilyorientation amily Orientation alms hostfamily! Y ou willalso iv e himor e Y our • I • • • W • • •

if y t w time t c S the na Scho helpful. b pr some A challenging first f S a D o y T p sp Y in diff educ accust S timet I class ma the familyandstuden t is important for yout isimportant to show areal inter t is important to remember that differentt isimportant o adjust to hearing and speaking thelanguage o adjustto andspeaking hearing all sothat help. he orshecan our student’s brothers andsisters andparents. void idioms. ou may needto assistthemwithop tudents may Englishwell speak but are not tudents from Asian countries may needmore tudents may arrive withalarge sumofmoney. his shouldnever ajoint be account between wn. F efore becoming proficient. ersonal bankaccount soon. isplay alongwithyour theirfamilypictures arning forarning upcoming events suchasmealtimes, riting thingsdownriting helpfulinthe be can edominantly asawritten language; therefore, oken. Speakslowly andclearly, to andtry our student needshelp. Another student in ol may difficult be at first. Askeach ev ation systems teach theEnglishlanguage ew weeks. I erent ways. InAsia, Englishistaught o adjust to speaking theEnglishlanguage.o adjustto speaking amily letters to thenatural familyar tural family. G o leave, etc. omed to theH hearing sian students needafew weeks extra y be able toy be help. I , give your H t is important to give advancet isimportant et to kno t. omestay Coordinator a f aclassisgettingtoo w thenamesof omestay brand ening a est in e ening • The happiest families are flexible enough to realize that 17 or 18 years of cultural learning and personal habits will not be changed quickly. Remember that many things are not right or wrong, but different. Give your student time to learn your house rules, and be patient if she/he makes a few mistakes here and there. • On a monthly basis, think over problems or potential problems. Be honest. If there are small problems, address them before they get bigger. Open communication is very important. • Resist the temptation to overlook minor problems or resolve them without the assistance of your Homestay Coordinator. It is very important to make sure that your Homestay Coordinator is aware of any issues big or small as soon as they occur. Your Homestay Coordinator is trained to help support you and your student. Your Homestay Coordinator is also responsible for documenting any issues in case they escalate or require intervention from the national office. • Remember that a new relationship is bound to have a stress point or two at some time during the year. • On the subject of chores and helping around the house, your student will feel more a part of the family if he or she is assigned regular chores or is asked from the beginning to participate in the work of the family. It may be helpful to keep chores clearly posted in a central location. • Students will often experience homesickness and withdrawal. Engaging language and the information are new, so speak the student in a healthy distraction, such as going out for ice cream, helping slowly and use simple words. to peel potatoes, going to the grocery store, or any activity with another Do remember that your student’s mental picture person helps to heal this problem. Keeping the student busy is a great way of America probably comes from American to deter homesickness. Too many phone calls from or to home can intensify TV shows and Hollywood movies. No matter homesickness. what has been told at orientation, there are • If you do run into an issue, don’t panic! Most issues are a result of a expectations that can never be fulfilled. It will miscommunication, cultural differences, or unrealistic expectations on be a while before there is understanding and either the part of the student or host family. Be open to participating in a appreciation of the real America, your America! mediation and communication session with your Homestay Coordinator to determine the root of the issue. It’s important to remain open-minded, as Do remember that you have your own mediation/communication sessions successfully resolve the majority of expectations of your student or the hosting host family/student conflicts. experience that may not be met. It’s important to • Students should use their own cell phones or their own pre-paid phone review and readjust expectations after meeting card for any long distance calls. and getting to know your student. No experience will ever meet preconceived expectations, but Tips for a Successful Start successful host families can often exceed their own expectations by being flexible and refining Do’s and Don’ts those expectations as they go! Don’t plan a big party to welcome your student immediately after arrival. Students are tired, timid, and overwhelmed. It’s hard to speak English all the Don’t treat your student like a guest. Don’t time at first. A family party or get-together with neighbors is much more accustom your student to special treatment successful later on during your student’s stay. by preparing special foods, planning elaborate outings, or giving your student leeway you Do plan a relaxed, casual day together. Give your student a tour of your would not give your own family members at neighborhood, your town, and the high school. Explain where things are in the beginning of your student’s stay. Special your house and how everything works. Visit the post office, the library, the arrangements at the beginning of his/her stay can E D drugstore, and other places of importance. It may be best to spread these confuse expectations.

activities out over the course of a few days to avoid overwhelming your g u i

student upon his/her arrival. Don’t assume your student understands Y because you are receiving smiles and nods in L Do treat your student like one of your own family members, even on the first m i

response. Smiling and nodding in agreement A day. If clothes have been left where they shouldn’t, explain your rules. If you are non-verbal ways of pleasing you, but they F prefer the radio played softer, explain this. Reminders of forgotten chores and do not automatically imply that you have been patient interpretations build future trust and honest, open communication. O S T

understood. H Consistency is important, and bestowing the same responsibilities on s your student as you would on members of your family will help with the Don’t expect your student to think that m adjustment process for you and your student. everything you have, all that you are most proud of, is wonderful. Don’t expect your student to rave pA L Do remember that everything you say may be in a language your student about everything you share with or show him/her. never uses or hears outside of a classroom. Repeat things slowly and often.

Louder voices are not any more understandable than lower voices. Both the T w i n n

13 Host Family / Student Expectations

Host family Student

House Rules House Rules z Clarify your expectations early on. z Each family may have different house rules. z I f you have some specific rules (for example, no Your family should explain these to you. television after 10pm or no visitors after 7pm) then z You should talk about the house rules with consider putting these rules in writing. your host family. z Be sure students understand any specific rules or z B e sure to understand and respect their preferences, or normally “unspoken” rules in your expectations. home. (For example, if a certain chair is reserved z I f you are not sure what to do, ask questions. for a certain family member.) z If possible, explain rationale for rules.

Food / Meals Food / Meals z Tell student what time you expect them for meals. z B e on time for family meals. z P rovide breakfast, lunch, dinner, and snacks. z I f you will be late or absent, phone your z P rovide a variety of foods including adequate family in advance. proteins, fruits and vegetables. z I f you have allergies or serious dislikes, tell z Ask if the student has serious dislikes or your family. preferences. z Offer to help with small tasks such as setting z B e prepared to spend a minimum of 50% of monthly the table or clean up. fees on food. z If you elect to eat one of the three meals in a restaurant, you should pay for the student’s meal.

Respect Respect z Respect cultural or religious differences. z Respect the house rules. z R espect student’s privacy in their room. z R espect cultural or religious differences. z Listen to and ask about additional needs. z B e truthful. Express concerns or needs in a z B e truthful. Express concerns or rules in a respectful way. respectful manner. E D

g u i Family Life Family Life

Y z z L Treat the student as a member of the family, not You are expected to behave as a member of

m i as a guest. the family, not as a guest. A

F z Treat them as you would wish your own children to z Try to participate in family activities, both be treated in another country. work and play. O S T

H z Include the student in family activities where z Talk to your family about problems or needs.

s you would ordinarily include your own children. m pA L T w i n n

14 Also refer to General Expectations: Communication is Key on page 29

Host family Student

Bedroom Bedroom z P rovide a comfortable, private room with a bed z Students should keep their bedroom clean and (sheets, blankets, and pillow), closet, dresser / wash bedding as needed. shelves, desk, chair, lamp. z Your host parents are not expected to clean your z R espect the privacy of the student’s bedroom. bedroom. z U nless there is an emergency, permission to enter a student’s should be requested.

Household Chores Household Chores z As a member of the family, students should be z As a member of the family, you should help with expected to help with light household chores such the general household work such as you can offer as setting or clearing the table. to clear or set the table z If students are interested, they may be encouraged z If you are interested, you could help with meal to help with other light chores. preparation, taking out the garbage or sweeping z Students should not be expected to babysit for or the floor. engage in heavy cleaning or housework. z You may help with the children by reading to them or playing with them; however, you should not be expected to babysit.

Language Practice Language Practice z The purpose of placing international students in z In order to improve your English, you must American homes is for them to practice English. practice. z Host families can help by conversing with students z Your homestay is an excellent place to practice on a number of topics and helping them build their English. vocabulary, or by explaining movies, television or z Your host family can help you understand how other contexts. English is spoken in everyday situations and can z B e patient and try to remember that lower level explain things you don’t understand. English students may need time and assistance to

learn basic words and structures. E D

C ultural Exchange Cultural Exchange g u i

z Many host families choose to host international Y z As a host family you are the first representative of L

American culture. students as a way to exchange culture. m i A z Students will perceive American customs through z They want to learn about your country and culture. F your examples. z W hen you experience real differences between O S T z As you share your family customs, you may also American culture and your own, it may be interesting H

want to explain other traditions you are aware of. to share those differences with your American hosts. s m z It is also useful to ask students how things are done z Sharing differences may also help them understand in their culture in order to allow them to express what you are experiencing in America. pA L their experience with cultural difference. T w i n n

15 Who Pays for What?

Host family Student

z Three meals every day. (Excluding lunch during z All clothing needed/wanted but their uniform. school days, if provided by the school.) z Any school supply needs above the allotted limit z Snacks. (Including snacks that you allow them to buy for books and supplies. from the Asian market.) z Any meal they choose to go out for with friends z Dinner out if the family is going out. when a meal is available at home.

z Activities, if it is a family activity. (i.e. a baseball game z Any activity they choose to do outside of a family or trip to the movies). activity.

z Toiletries. (Buy what you normally buy for your family. z All travel expenses related to trips home to China or If the student wants something special they can buy if they are visiting another part of the country it for themselves. Use common sense if they want without the host family. Crest instead of Colgate and the cost is about the same get what they want. If the cost is greatly z Any specialty item they request if it is significantly different they buy their own.) more expensive than what the family normally buys. (i.e. She/he wants Neutrogena shampoo instead of z All fuel to get to and from activities and school. Pantene.) The student should not pay for rides. z Their own phone and phone charges. z All costs related to laundry. The student should not pay to have laundry done. z Any extra books they want to buy. (i.e. Hamlet in Chinese.) z Costs to pick up student at the airport or to return them to the airport. z Any extra study books they want to purchase. (i.e. SAT Prep or TOEFL Prep.) z Reasonable Christmas gift if the student stays for the holidays. z If the family is taking a big trip that will involve hotel E

D rooms, planes, and high ticket admission (Disney). The student should pay the main costs: including g u i

Y plane hotel, and admission. The student should be L given the option to participate. If he/she declines, m i A

F other supervision should be arranged with the Homestay Coordinator. Sometimes it is better to ask

O S T the family than the student. H

s m pA L T w i n n

16 If they wantIf aton ofjunkfood... say “NO.” Please don’t buyit!Say, “NO”. they wantIf 6cansofsodaeachday. Treat themlike oneofyour own. 17 T w i n n pA L m s H O S T FA m i LY g u i D E Student Sarrivaltudent Orientation

Arrival Day Your student’s travel, both the international flight and the domestic flight, is arranged by an Twinn Palms partner organization abroad. Every effort is made to notify families of arrival times well in advance of the date. Plans cannot be finalized until a student’s placement is confirmed. Twinn Palms understands that host families are eager for arrival information and tries to accommodate as quickly as possible.

Students are generally flown to the nearest major airport. Occasionally, a host family may be asked to drive as far as 150 miles to pick up their student. This is because the expense, confusion, and delay of getting students and all of their luggage onto small connecting flights to a closer airport is often too difficult. A host family with a long drive to pick up a student should know that Twinn Palms appreciates this kindness—and that they are making this All Twinn Palms students receive a pre-departure orientation trip for a very special reason. in their home country from the Twinn Palms partner abroad. Twinn Palms provides a comprehensive Pre-Departure Guide. Your Homestay Coordinator will be at the airport if possible.

E This information advises program participants about culture However, host families are responsible for meeting their D shock and about their responsibilities as exchange student students at the airport.

g u i ambassadors from their home countries. It also encourages

Y them to adopt realistic expectations about their year in the U.S. Travel Delays L and to set personal goals for this unique learning opportunity. Whether your student is flying directly to your community m i

A Arrival orientation is conducted either at a group welcome from their home country or from another location in the F program provided by Twinn Palms or at a local orientation U.S., he or she has been given travel instructions on how conducted by your supervising Homestay Coordinator within to proceed if she or he misses a connecting flight, or if a O S T

H flight is delayed or cancelled for any reason. Students are

two weeks of the student’s arrival to the host community.

s given clear instructions on how to rebook a flight and are m Information covered in arrival orientations includes Twinn told to call Twinn Palms’s emergency travel number to

pA L Palms rules, problem solving, lines of communication, the let Twinn Palms know that their itinerary has changed. A role of the Homestay Coordinator, the American family, and Twinn Palms representative will do whatever s/he can to the American high school. The Student Handbook also assist the student through the rebooking process. Students

T w i n n explains all of these topics. are also encouraged to call their host family or Homestay

18 Coordinator to let them know about the delay. Twinn Palms will contact Arrival Notification to Parents you and/or your Homestay Coordinator as soon as we know that the flight Your student’s natural parents will be eager to has been delayed and update you as new flight information becomes know that the student has arrived safely in your available. On rare occasions, a student with a late flight may be required to home. Make sure that your student calls home or spend the night at an airport hotel or at the airport. While this is not ideal, sends an email within the first 24 hours to assure it can happen, and all students and natural parents are made aware of this his/her parents s/he has arrived. possibility. Many airports have special rooms just for minors where they can sleep and spend the night. The First Few Days Imagine yourself in your student’s place: arriving in a foreign country after a long trip, tired and apprehensive, expected to speak a language you’ve never spoken outside the classroom. Keep these things in mind as you plan your welcome.

Just be yourselves. Keep your hospitality simple and spontaneous. Don’t plan anything too ambitious for the first few days.Y ou might even give your student several days of leisure to rest from the trip and settle into your home. Your student may appear quiet and withdrawn at first due to feelings of homesickness and being overwhelmed by everything new. The ever-present need to speak English is tiring, if not frightening, in the beginning.

Be patient. Just do what you can to make the student feel like a member of your family. Make Greeting Your Student at the Airport time in the first few days for quiet conversations Both your family and your student will be excited and maybe nervous. where you can begin to get to know one another. Your student may feel overwhelmed. Here are some suggestions on how Explain things in simple terms. Be explicit. Show to make the first day go smoothly: by demonstrating, and check to see if your student really does understand. • your Homestay Coordinator will provide you with a welcome sign with the student’s name on it It’s important to remember that when language • Take flowers, balloons, or a small American flag for your student serves as a minor barrier in communication, • greet your student with a smile body language and tone can take precedence • Take cues from him or her on whether to shake hands, hug, or simply during a conversation. Do not be alarmed if say welcome your student’s body language is not what you • Take photos of the special day to reflect on later are accustomed to. At first, students may not • retrieve the student’s luggage exhibit the appropriate body language during • Take the time to sit for a moment to discuss what everyone wants a particular conversation or situation due to to be called cultural differences. This is learned through time, communication, and experience. Likewise, your Discuss how your student is body language, tone, or even direct eye contact feeling and what he or she may may be off-putting to your student and send need, such as a restroom, water,

the wrong message. It is important to be clear E

or a snack; students may be D about your intent, and communicate with words, embarrassed or unsure of how to written or spoken, about your intent. g u i

ask about these basic needs and Y

will count on you for direction L

and guidance. m i A F Tell your student that you

understand how tired s/he must O S T H feel and that you encourage s

him/her to take it easy the first m couple of days and to rest up for any family activities you may have pA L planned. T w i n n

19 20 T w i n n pA L m s H O S T FA m i LY g u i D E traditions ofhome. student isfeeling faraway from thefamiliarcustoms and the “newness” hasworn offandaround holidays, when the Culture setinat can shock any after appears timeandoften symptoms before they fester andbecome unsolvable. are andusuallytemporary. normal withthese quickly Deal these reactions, you helpyour can student realize that they B • is new. Excitement runs high. There aren’t enoughhoursin I this: go like lasting longerthanothers, butingeneral, theyear to expect studentsSome may experience more intense culture shock, set inat any theprogram timeduring year. students experience similarpatterns ofculture shock, itcan mayshock present aware andalsobe that while many ofour I The UpsandDowns at home; idealization ofeverything ofallthings critical • h • w • • • • e • • The greatly, symptoms vary butusuallyinclude: individual feels alossofcontrol andthefamiliar. oftheknown where definite patternsbehavior of are disrupted andthe happening, butthrough acontinuous succession ofevents, change.overwhelming I Culture to ofthemindandbody isthereaction shock Cul nitially, students are thecenter of attention, andeverything t is important to understandthesymptoms that culturet isimportant y anticipating someofthesesymptoms andexpecting C f A D A A oreign ither insomniaortoo muchsleep hange ineating patterns; either weight lossorgain nger (particularly at everything foreign) at everything nger (particularly nxiety pparent real) (andoften exhaustion omesickness epression ithdrawal ture Shock t isnever through oneevent or shouldknow T hings you and fr and you may findthat s/heis communicating more openly begin tobegin misstheirfamiliesbackhome, whenyou especially T experience, alsoprove itcan to astressfulfor be period our b hard at eachnewthing.try These feelings exacerbated be can were accustomed to aspecific routine, whilehere, they must how they were ever tough enoughto leave home, where they bit worn outby itall. Students may to begin askthemselves sometimes depression, whichsignifiesthat thestudent isa students), there isageneral malaise, homesickness, and Around mid-stay (thetimetheholidays arrive for 10-month to thenewsituation. expectations. to adjust S/hemustreally dowhat isnecessary to continue toand that itisimportant adhere by these thatthe student you oftheexpectations have alldiscussed teenagers to to continue do—yet to itisimportant remind already setinplace. been This is notuncommon for all is testing theboundaries, rules, that have andexpectations may challenges. alsoarise b feel ofthefamily. anothermember like S/he isadjusting in. thesecondmonths, During to fourth your student may the day to explore things. Once isover, thethrill routine sets winn P y theholidays. etter and more quickly toetter familylife andmore quickly intheU equently withyou. alms students andhostfamilies. ofourstudents Some W hile theholidays are anexciting andnew W Y ith this wonderful level ofcomfort ith thiswonderful ou may notice that your student nited States, may have so many of your family members around during of snacks can be shared with your student. Explain when holiday times. meals are usually served. It is the host family’s responsibility to provide all meals for the student except school lunches, if the Spring reverses most of this. Students realize their time here school provides it as part of their tuition. If not, then the host is limited; they want to make the most of it. Most students family is required to provide school lunch. Additionally, this have now adapted, and they make friends more easily and get includes dining out as a family. involved in more activities and relationships. Your student may be accustomed to different food at home, which means s/he may take some time to adjust to your family’s diet and American food altogether. S/he may grow to love some foods that first intimidated him/her, while other foods, s/he may never like. Find out in the first few days if there are foods that your student cannot eat due to specific dietary restrictions, allergies, or religious reasons. Beyond this, however, you should just prepare your usual meals. Be patient with your student and encourage him or her to try new things.

Host families, especially those in which there are no teenagers, are sometimes amazed by the quantity of food exchange students consume. It’s important to remember that growing teens of any culture require a lot of nourishment and sustenance to maintain their energy levels. Ensure that your student has had enough to eat, and be sure to discuss the protocol for asking for more food, snacking between meals, As the academic year nears its end, the student usually feels and eating after dinner. comfortable. Adjustment has made the strange now seem familiar, and open communication through the low points It’s also important to be aware that eating habits can change earlier in the year will help you and your student through or fluctuate as a result of culture shock or homesickness; to the end of the year. At the end of the year, some students students may eat more or less than usual during these times. may become more inclined to break rules, as they know that If you suspect this is the case, talk about it with your student; they will be returning home soon. It is important to review talking is a great way to address adjustment issues and expectations and house rules as well as Program Rules with open a dialogue about healthy eating habits. Some students your student to ensure a smooth transition into the final may be concerned that they are going to gain weight in couple of months of the program. the U.S., which may influence some of their dietary choices. It’s important to remind your student that maintaining a The same holds true for semester students, except time is balance of a healthy diet and exercise is the best way to stay condensed to five months. Remember, open communication healthy, while still enjoying food and trying new things. If you and patience are key to a successful cultural exchange. feel that your student’s eating habits are affecting his/her overall health, it is important that you contact your Homestay Attitude Coordinator right away so that he or she can work with you There may be times when you feel your student has the and the national office to ensure that your student remains wrong attitude. Stereotypically, teenagers are naturally critical healthy on the program. and may question something many times. An exchange student may be particularly critical or angry, especially when feeling homesick or experiencing culture shock. “It’s better at home” and “Americans are so hard to understand” are E common refrains and part of cultural adjustment. D g u i

Remind your student that the purpose of this exchange is to Y L experience another culture and that you will do your best to m i help. By keeping an open mind, your student can expect to A F adapt to new ways and recognize the value of the exchange experience. Give your student the space to make mistakes O S T H

and do things incorrectly. It will take time to adjust to the American way of life. Be patient! s m

Food pA L Your responsibility as host parents is to provide an adequate, balanced diet. Keep that in mind, and perhaps the preparation T w i n n

21 For example, German students who have spent a lot of time speaking and hearing the English language may be more comfortable in the first weeks of school. On the other hand, students from China or Thailand, who have been studying English as a written language, may struggle with hearing it instead of reading it for the first few weeks. It typically takes 8-12 weeks for a student to start to feel comfortable. Students who continue to struggle after the adjustment period will be counseled appropriately; Twinn Palms may suggest private tutoring for those who need it. Students are responsible for all costs associated with private tutoring. If a Twinn Palms student is not taking advantage of academic outlets intended to him/her them improve, the appropriate guidance measures will be taken to emphasize the importance of academics while on this program and the potential disciplinary consequences of consistent poor academic performance, effort, and attitude. High School Successful participation at an American high school is every If a student is expelled from school, s/he will be disqualified bit as important as being part of an American family. Your from the Twinn Palms program. If s/he receives a suspension, student will find that the high school experience is an exciting Twinn Palms will evaluate the situation and take appropriate part of the exchange year as well. disciplinary action. Please contact your Homestay Coordinator if your student is experiencing any problems at school. Our students and their natural parents are made aware that Twinn Palms does not guarantee grade assignment, a receipt of a diploma or participation in graduation ceremonies, or participation in sports to any of its students. Students or host families should not pressure a school to place a Twinn Palms student in a particular grade or to allow them to graduate. Students can be issued a warning or be placed on probation if they continually ask school personnel to allow them to graduate.

It is important to encourage your student to take school seriously. This year may not count for academic credit at home, but the benefits will be far greater if there is an effort made to do well at school. Twinn Palms insists that each student achieve at least a “C” average in every class (we allow the first quarter for settling in) and demonstrate a positive attitude in school.

Going to a new school is difficult for any teenager. Attending a new school in a foreign country, communicating all day in a foreign language, and experiencing a dozen different ways of doing things can be overwhelming. Spend a few hours with your student visiting school before it opens, if possible.

E Introduce your student to the principal and to the appointed

D guidance counselor. Explain the role of the guidance counselor, since this may be a support person not known in g u i

Y a school abroad. Ask the counselor if he or she could assign L a student in the school to your student for a couple of days if m i

A you do not have any teens in your family. F Every student has a different learning curve, and some After-School Activities & Sports

O S T Twinn Palms encourages all students to become an active

H students may take more time than others to get adjusted member of the student body, either through sports, clubs, s to their new school. Remember, your student will now have m the unique and challenging experience of having all of their or extracurricular activities. Twinn Palms does not guarantee classes taught in English without a lifeline to their native that all students will be eligible to play sports at their pA L language. Depending on what type of English language local high school; eligibility is based on each high school’s instruction they have received, some students may adjust individual policy on foreign exchange students and athletic more quickly than others. participation. Some districts prohibit exchange students from T w i n n

22 participating in sports, and some schools require physicals family and friends back home, communications abroad performed by a doctor in America to be conducted prior to should be limited to a reasonable amount. A student gains agreeing to allow students to participate in sports. Students most by interacting with his/her host family and local are responsible for covering the cost of any required friends. Experience has shown that limited contact with the physicals. For students who cannot play sports, Twinn Palms student’s home country will minimize homesickness and encourages them to find other local athletic intramural maximize his/her exchange experience. You should set rules teams or join other clubs and activities. School activities about how much time is allotted, what sites are acceptable are an excellent way for students to make friends with to view, when or if the student is allowed to download American peers who share common interests. It is important online content, and any other specific computer guidelines that host families encourage students to become involved, you wish your student to follow. as it will help them grow, socialize, and round out their experience in the U.S. While it is up to your family to determine guidelines for computer or phone usage, it is important to also pay Transportation to and from Activities attention to your student and how s/he is adjusting when Keeping up with a busy teenager can be challenging! setting these boundaries; you may choose to readjust them. Twinn Palms understands that each host family has its If a student is able to communicate frequently with family own busy schedule and since Twinn Palms students are and friends back home while still maintaining healthy not allowed to drive in the U.S., adding another person relationships with your host family, doing well in school, and to the transportation schedule may be challenging. It is being active and engaged in his or her experience, there is important that you set expectations about transportation no reason to limit his/her computer usage. Conversely, if you and how rides will be provided as soon as your student notice that your student’s frequent communication with arrives. Let your student know what your schedule is and friends and family back home is hindering their adjustment what your availability is to provide transportation. You and causing him/her to become more withdrawn or may need to work with your student to identify a carpool homesick, it may be time to set firm boundaries and limits or other sources of transportation. Make sure that you on communication to help him/her with adjustment. Call let your student know how far in advance you need to your Homestay Coordinator, or Twinn Palms Regional be notified of the need for a ride; it may help to create a Director if you need guidance or suggestions on how to weekly or monthly family schedule so that there are no proceed with setting guidelines for communication. surprises! It is not your responsibility to provide rides to all of your student’s social activities; talk with your Homestay Remember, all students must have reasonable access at all Coordinator if you need assistance with planning alternative times to phone and/or internet to get in touch with their arrangements. natural parents, their Homestay Coordinator, or the Twinn Palms office.

Friends Making friends is an important part of this experience for many students. However, it can be intimidating to enter a new school and community with the expectation that they will become best friends with everyone. Adjusting expectations for friendships while on this program is a great start to helping with any feelings of nervousness or anxiety. Explain to your student that s/he may not form friendships like the ones s/he has in his/her home country—but s/he will still be able to learn from one another through group activities and outings. Remind your student that it is E

important for him/her to take the first step. Encourage your D student to join school clubs or sports teams, which are great g u i ways to meet different groups of people. Y L m i

Computer Usage and Social Media Your student also needs to be reminded that some A Email, texting, and social networking sites are very common American high school students might not be very informed F means of communication for teenagers (and adults!) these about what’s going on in other parts of the world. At first, O S T

days. It’s important for you to understand that this type of some students may show little or no interest in different H

communication is a universal part of teen culture and work cultures due to lack of exposure. Because of this, students s with your student on how to achieve a happy balance of may be shocked by some of the questions their new friends m

internet use and family time. ask. Remember, one of the reasons U.S. high schools enroll pA L students is to enhance their own student body by exposing While video chatting, instant messaging, and emailing American students to other views, languages, and cultures. are excellent ways for your student to keep in touch with Remind your student that part of his/her role here is to T w i n n

23 24 T w i n n pA L m s H O S T FA m i LY g u i D E homecoming, etc.). incasual,or participate baseddating (goingto prom, activity student arrives. M your after you dating about to shortly setexpectations andtheirhostfamily.other friends Twinn P with from awiderange experiencing activities ofsocial by narrowing thestudent’s focus andpreventing him/her positivethe potential experience to derail anotherwise ofthisprogram purpose andhas Dating isnottheprimary having a “boyfriend” or “girlfriend” whileintheprogram. dating. Twinn P Students are to expected follow allhostfamilyrules regarding Dates friends. their whereaboutsbefore andaskpermission goingoutwith rules when and out arewith friends to expected communicate students are to expected abideby allU.S. laws andprogram host familyrules at alltimeswhensocializing. Twinn P events,and school responsibly andaccording andact to encourages students newfriends, to make attend community life,American activities. includingsocial Twinn P Students of are encouraged inallaspect to participate Social Life able to enjoy timewith friends. want your student to follow your familyguidelinesbutstillbe visiting friends’ homes, withfriends. incars andriding understands your family’s rules inviting about over, friends W yours.about his/hercultureabout justasmuchs/heishere to learn –to helpteach others anambassadorofhis/hercountry be hen your student starts to formhen your friendships, student starts sure be s/he alms highlydiscourages arelationship or any students to choose go outingroups alms encourages alms alms Y ou their home towns on public transportation or a bicycle orabicycle their hometowns onpublic transportation transportation. M independence is their newfound dependence for onrides The otherway inwhich students may suffer alossof them safe! andyourare rules are inanewcountry intended to keep explain that you dotrust them, andremind themthat they rulesto themselves. accept thantheactual I withalackoftrust,restrictions more be whichcan difficult new rules, somestudentsorother might equate curfew experience. prepared Despitebeing for this, whenfirst given parented andthelossofindependence that they may difference intheway that many teenagers American are Twinn P alcohol,drink andstay outwithout restrictions. Latin countries, American teens are allowed to goto clubs, independence teens. thanAmerican Inmany E come from cultures where adolescents have farmore withfriends.socializing M some ofyour householdrules related to curfew, dating, or Y L before they leave thehouse. reminded timethey thespecific about need to home return for many international students, andthey may needto be at alltimes.curfew Keepinmind, isanewprinciple curfew Twinn P Curfew P intercourse isprohibited whilestudents are onthe Twinn ishighlydiscouraged andsexual Engaging insexual activity Sex ou may findthat your student is confused orfrustrated by alms program. oss ofIndependence alms hasprepared allofourstudents for thevast alms students are to expected follow thehostfamily’s any students are usedto gettingaround any teens from othercountries t is important to t isimportant uropean or

money cards to anyone. should notgive theirP account his/her stay during checking inAmerica. Students theonlyonewithaccessher mustbe to and/or his/hercash H kept separateand hostfamilyfinancesbe should at all times. should never placed be inthehostfamily’s account. Student large sums ofcash.danger ofcarrying The student’s money an account, sure that your making student understandsthe your after Soon student arrives, assisthim/her inopening account intheirnameonly. achecking opening from bankto bank. Also confirm bank regulations for minors are to equipped provide theseservices, and procedures vary internationalclearing checksormoney orders. N money from overseas banks, andthestandard procedure for receivewhich bankcan international transfers cable of the student arrives, checkwithyour banksto local determine while othersreceive allowances. monthly orperiodic B studentsSome arrive money withspending for theyear, andBaMoney nking to andfrom services,transportation ifnecessary. differentservices from your own provided mustbe with as theirhostfamily. Students whowishto attend religious to share asked should notbe thesamebeliefs orideologies with your student andreminds allhostfamiliesthat students emphasizes ofreligion thevalue aspect thesocial ofsharing event you aweek. attend more thanoneservice Twinn P if s/hewishesto attend your church andhow often, inthe should discussthiswithyour student arrival upon to findout their hostfamily, butthey required mustnotbe to attend. with inchurchstudents activities are encouraged to partake offamilylife intheU.S., part As church animportant isoften Religious Beliefs create well inadvance. aschedulewithtransportation andschedulingactivities, friends making andhelphim/her adjustment. Keepthisinmindwhenyour student starts for to andpermission goplaces rides adifficult be can asking without having to rely onanyone else. G elp your student stay safe by reminding him/her that him/ .IN for numbers any credit cards or etting usedto ot allbanks efore alms Y ou H avoid lendingyour student money. Instead, your contact running low on fundsornotbudgetingproperly, you should money for any reason. Likewise, ifyou findthat your student is Students are notallowed to give orlendtheirhostfamily and create unnecessary tensionand create later intheyear. unnecessary pay for throughout theyear, asthismay confuse expectations oftheyearbeginning that you donotintend to continue to entertainment.weekly him/herto responsible be forexpect regarding and trips with thisaswell. discuss withyour Clearly student what you a monthly budget; your H H with adequate fundsto cover expenses. his/herpersonal to ensure that thestudent’s parents are providing thestudent omestay Coordinator, whowillwork withthenational office elp your student create afinancialplan for the year and Y ou shouldnotpay for anything inthe omestay Coordinator assist can 25 T w i n n pA L m s H O S T FA m i LY g u i D E 26 T w i n n pA L m s H O S T FA m i LY g u i D E to travel with theirhostfamilyorH to travelopportunity arise, does Twinn P Traveling isnotallowed isinsession. whileschool them. you toexpect plan organized ortravel trips adventures for themto events, community andtake attractions not butdoes P oftheirfamily.classes regularly andbecome apart Twinn culture withothers. Students to expected willbe attend stay experience theirown andhighschool whilesharing students culture to American about through learn ahome ofthe purpose The primary Twinn P Student travel alms encourages hostfamiliesto introduce students to local omestay Coordinator alms program isfor alms allows students W hen the Traveling D Twinn P older). F (someonewho is 25years or without any adultsupervision circumstances willthe Twinn P an independent travel form. P trip. Aschool-sponsored overnight willalsorequire trip submittedmust be at leasttwo weeks to prior theplanned natural family. fromwritten permission your familyas well asthestudent’s parents orH withsomeoneotherthanhis/herhost is planningatrip Twinn P without any otherthaninforming the restrictions special alms. alms office oftheirwhereabouts. H inal approval for allindependent travel isgranted by uring theP omestay Coordinator, Twinn P W ritten requests to travel independently lease note that underno alms office permit trips taken taken alms office trips permit rogram alms willrequire owever, ifastudent can be very disruptive very to be can astudent’s year school inAmerica host familyand newsur arrived sothat the students getaccustomed can to hisnew parents to visit thestudent several they months have after year. theschool during N Visit until thestudent becomes more engaged. these cases, itmay prudent be to to limitcontact once aweek abilit your backhomeishindering with familyandfriends student’s adjustment, andyou may findthat frequent communication communication. students, Some however, may struggle with host family in theinternational experience withtheir andbonding parents afew orfriends timesaweek whileengagingactively experience. students Some are ableto withtheir speak he orsheisadjustingto your familyandthe international defined will be by you and your student onhow depending backhometoand friends areasonable amount. R Students are encouraged to withnatural limitcontact family C Contact With Friends andFamily From Home • en that thestudent maypossibility allowed notbe leave orre- isnotobtainedintime,appropriate paperwork there isa t and documents before traveling. Aminimumof6weeks student’s information to responsibility obtainthenecessary from his/her hostfamilyorH parents at least4weeks to prior your trip. S year, theschool during thestudent willneedto submita I Tr • • m • f you planto travel outsidetheU.S. withyour student o complete theserequirements allotted. shouldbe I tudent Travel P ommunic atural are familyandfriends welcome to visitthestudent ar C insur t -20 form and passport ontheday oftravel.I-20 form andpassport Submit thestuden ar C the the in H o obtaintheproper signature(s) at least4weeks to prior ter theU.S. H a ontact thenearest consulate toontact whichyou ofthecountry heck thestudent’s F-1 omestay Coordinator whowillwork officials withschool e traveling to findoutifadditionaldocuments (i.e. visa) e required for travel. ake sure thatake your student hashisorhervalidated veling Abro y to engageintheprogram with your andbond family. In U s from Friends and Family e that itwillNOT expire whilethestudent isoutsideof nited States. tended travel date. . F or thesestudents, to restrict itisnotnecessary ation ere are theinitialsteps to complete: ermission F ermission t’s I-20form original to the Twinn P ad W roundings. V e do, however, encourage natural isa inside his/her passport to isa insidehis/herpassport orm signedbyorm hisorhernatural omestay Coordinator, it’s the V isits from on homeearly W ith guidance W ithout these easonable f the alms nearby hotel. ha withanyconflict scheduledplans your family may already are withthevisit, comfortable andthat not thetimingdoes family well in advance travel ofbooking to ensure that you and natural familiesto discussany potential visitswithyour in e leadtoand can difficultieswithadjusting,can which result p • •

M r H acc do discr outside ofthe da a c c r an tha f ve. or travel. There may times whenyour be student isdenied equirements for traveling abroad. Traveling are parties esponsible foresponsible determining allrequirements andcost ountries; alloftheabove inthesecases applies, justaswith lease be awarelease be that thesesteps are onlythebasic omestay Coordinator. xtreme homesickness.xtreme Twinn P ake copies ofalldocumentsake before your turning travel y otherform oftravel. te and keep theminasafete andkeep place inyour home. G cuments your student allowed willnot be to travel opy ofallthedocuments (I-20,P t most cruise line itineraries will take yout mostcruise lineitineraries willtake into other ess to another country. This decisionissolelyat the V etion ofeachcountry’s consulate. I isitors are advised to secure accommodations at a U.S. alms advises students assport, t should be notedt shouldbe V isa) to the ive 27 T w i n n pA L m s H O S T FA m i LY g u i D E 28 T w i n n pA L m s H O S T FA m i LY g u i D E illnesses with no per occurrenceillnesses withnoper orannualdeductible. provides unlimited benefits medical for covered injuries, or organization.by theirhomecountry The M private information, policy provided which hasbeen to them their homecountry; thesestudents willarrive withtheir through M H of majority Twinn P All Twinn P Insur informationcontact onallclaimsforms for collection. that your student provides his/hernatural family’s nameand treatment. Inorder thingsstreamlined, to keep pleaseensure H care oftheirnatural parents. follow-up intheirhomecountries andinthe care orsurgery In rare cases, students may needto return hometo receive able to andcare receive neededto safely recover. thesupport assistance companyemergency to ensure that heorsheis andworkwill intervene withthestudent’s insurance and In theevent accident ofaserious orillness, Twinn P she may have to pay additionalcharges. care network that isnotinhisorherinsurance network, heor emergencies only. I possible. for room reserved visitsshouldbe true Emergency physicians andurgent care centers inyour area whenever your student’s insurance provider to identify in-network care. medical about Twinn P in order sounddecisions to ensure that s/heismaking insurance plan, includingco-pay andclaimsprocedures suggests sittingwithyour student andreviewing his/her Insurance confusing be can for students; Twinn P that your student may need. to the Twinn P urgent care inmany hospitalsandurgent care facilities. Due students are covered by insurance ableto andwillbe receive or herto have care medical immediately. All Twinn P yourcontact H I I H f your student becomes illwithmore thanasimplecold, llness, M ealth Insurance. The few students whoare notinsured ost parents are notfinancially responsible for medical omestay Coordinator ableto willbe signoffany urgent care ance edCo H alms students are covered by insurance. The alms M omestay Coordinator andarrange for him ealth are covered by aprivate insurer in f your student orurgent to goes adoctor alms students are covered by M edical R edical edical Emergencies, andI alms advises that you contact elease F orm, you and/oryour edCo H alms ealth policy ealth policy alms edCo alms F physician. andsuppliesormedicinesprescribed byany a otherservices of aregistered nurse,services x-rays, ambulance service, or physician orsurgeon, orhospital confinement inaninfirmary The covers: insurance policy required treatment by a and submitted viawww.visit-aci.com. identificationbe includedonthebillor must number receipt name, address, zipcode, telephone number, andtaxpayer I noted ashaving paid. been made to unlessthereceipt theprovider orbillis oftheservice attached to theform. I bills orreceipts for allamounts claimedshouldalsobe being www.visit-aci.com orby (888)293-9229. calling I and signtheM ofillness oranaccident,because your student mustcomplete To receive reimbursement for expenses medical incurred ing Cl Submitt dial 911. emergency, you may the alsocall Twinn P ontheback. number andcontact number ofamedical Incase Y orprovider.facility the insurance card for prior clarification to visitingthemedical required, onthebackof thephonenumber pleasecontact f payment provider, isto madeto be theservice theprovider’s or information that may onany be services othermedical our student’s Twinn P edical Claimedical F aims nsurance f reimbursement isapproved, itwillbe alms IDcard willhave thepolicy orm whichthey obtainat can orm alms 800#and/or temized times at home withtheirhostfamilyare themost meaningful life, ofAmerican are aregular part laundry andthat thequiet leaves,that raking out thetrash anddoingtheirown taking F jobs,after-school pleasure orfamiliesthat inapizzaon take stretching endsmeet, to make hostbrothers andsisters with much ab heard so they’ve country inthisstorybook and opportunity T movie; they maylife expect to aversion be oftheirfavorite their hostfamilyto come straight offthesetofanAmerican U exaggerated what about orunrealistic the expectations U Student Expectations experience. youra lotabout own culture andfamilydynamic through this only onelayer ofanindividual. Don’t ifyou surprised be learn enjoying thereal andthereal person experience. Culture is thought your you experience was keep goingto from like be humor. Don’t letpreconceived what notionsabout you Keep your flexible, expectations keep and your senseof and your experience different willbe from what you imagine! many probably won’t be. Onethingiscertain: your student however, whilesomeofthosestereotypes may correct, be or read from people about anothercountry. This isnatural; M r V pon arriving to theU.S., arriving pon somestudents may have .S. oryour familyisgoingto like. be Students may expect iday night andachurch onSunday. supper They discover ost of us make assumptionsbasedonwhat we’veost ofusmake heard shows ormovies. They freedom mayunrestricted expect out. Instead, they momsanddads may find working G eneral Expectations C ommunication I s Key of thisagegr exhibit behaviors andattitudes common to mostindividuals though from othercountries, are stillteenagers andwill just different. cultural differences, remember: it’s notright, it’s not wrong, it’s e andhow readily student both adjust andfamily can quickly The success oftheinternational experience onhow depends ing and AdjustingExpectatSett ions expected. their own, what they butthewhole experience isnotexactly the ne misses thebus, feels homesickoneday andoverconfident your student talksonthephoneandinternet, sleepslate and on thec mess, wholeaves dishesinthesink, andwhosefeet endup I to endlesslyfascinating, be exciting, andslightly romantic. help thembecome fluent inthestudents native tongue; and student to cook exotic dishesfrom hisorherhomeland; to family, andhow theyear overall. willbe They maya expect their student willbehave, how heorshewillfitinto their H Host Family Expectations but it’s notwhat they often expected. momen nstead, they may receive astudent whosebedroom isa xpectations to acceptxpectations and enjoy reality. ost families will also have certain expectations about how about ost familieswillalsohave expectations certain xt. I ts they willexperience intheU.S. They come to love it, offee table. J t’s to remember that thesestudents, important oup. H ost familiescome to love this teenager as ust like teenagers alloverust like theworld, W hen dealingwith 29 T w i n n pA L m s H O S T FA m i LY g u i D E your student’s arrival. Completing this worksheet together will give all parties the opportunity to clarify expectations and ask questions, and it may reveal some cultural differences early on that can be addressed immediately.

After completing the worksheet it is important that you thoroughly review it with your student and allow him or her the opportunity to process the information and Twinn Palms has developed a ask questions. Twinn Palms suggests that you make copies of this worksheet and post it in central locations comprehensive Expectations so that both you and your student can be reminded of the guidelines that you established together. Keep in Worksheet for you to fill out mind that when you first complete this worksheet, your student will be just arriving. He or she may still need with your student when he time to process the information. It is a good idea to check in with your student a few weeks after arrival and or she arrives. We encourage ensure that expectations are still understood and in line with your household rules. you to sit down together as Twinn Palms has found that families who complete this exercise early on have fewer miscommunications a family, with your Homestay and are more likely to resolve issues more quickly than Coordinator (if possible), those who choose not to complete this exercise. Remember, adjusting expectations is the key to within 72 hours of your success. Don’t be afraid to add or amend expectations as you go—just be certain that everyone is aware student’s arrival. • of the changes! You may find it beneficial to review expectations during key points in the program year—for example, during the holidays, mid-way through, or during times of the year when events such Many of the issues you may encounter will be a result of unmet as graduation parties and prom are a fixture.Y our expectations. Twinn Palms reminds all of our students and host student may need to be reminded of household rules families that open communication and problem-solving are the best and what is expected of him/her as a family member ways to address and overcome any issues, big or small. Successful when external activities become a larger part of their placements are not always the ones that are problem-free. The experience. deep connection and goodwill that develop through adaptation,

E negotiation, and respect of cultural differences will strengthen your D relationship with your student and help you to grow as an individual

g u i and as a family.

Y L • Please ask your coordinator for a Unmet expectations for both you and your student can create m i

A frustration, which over time can create long-standing issues. By setting copy of this worksheet. F up clear expectations, boundaries, and guidelines and listening to

O S T each other, you and your student can reconcile these differences, if H

not prevent them altogether! s m With this in mind, Twinn Palms has developed a comprehensive

pA L Expectations Worksheet for you to fill out with your student when he or she arrives. We encourage you to sit down together as a family, with your Homestay Coordinator (if possible), within 72 hours of T w i n n

30 Keys to Successful Adjustment

Friction Within the Family Incorporating a new family member into your existing and your student navigate through adjustment issues and to dynamic is not always easy. There may be some bumps along serve as a neutral mediator, as well as to help you and your your road to a successful placement. Successful placements student identify key issues from an objective perspective. and problem-free placements are not mutually exclusive; Having your Homestay Coordinator involved also helps some of the strongest relationships are born through the to document any issues that may be pervasive or require problem-solving process, where communication, trust, and additional intervention from the Twinn Palms national office. new ideas are forged and nurtured. Twinn Palms has found that mediation has an 85% success As discussed in the expectations section of this guide, the key rate of resolving most issues. The keys to adjusting to your

to minimizing common issues is setting clear expectations. If new host family dynamic are patience, communication, and a E you are experiencing difficulties with certain behaviors, those sense of humor! D

may be easily reconciled through a family meeting to review g u i

your family Expectations Worksheet and ensure that everyone Communication Y understands what is expected of them. The only way to solve problems is to talk about them. Open L m i

communication is crucial, and your willingness to let your A Some issues, however, cannot be addressed through Homestay Coordinator and/or the Twinn Palms national office F expectations; for example, a minor sibling rivalry or a teenager help you is critical to successful resolution. It is often difficult O S T who is “pushing boundaries.” While both situations are typical for visiting students to tell their host family that something H

in any home where siblings or teenagers live, they can often is bothering them. They may be afraid they will hurt your s be resolved through an open mediation and communication feelings or assume that you will become angry and ask them m

session. While you may be tempted to resolve the issue to leave. Likewise, you may be hesitant to voice your concerns pA L privately, Twinn Palms strongly urges you to involve your with a student as well; you may not want to hurt your Homestay Coordinator for even the most seemingly minor student’s feelings, or perhaps you feel that the problem can’t

issues; your Homestay Coordinator is there to help both you be solved, so what’s the point in bringing it up? T w i n n

31 However, think of how much worse you and your student will During your mediation/communication session, the feel if these little problems, unaddressed, grow and finally following will likely occur: escalate to the point where either you or your student feel like 1. Choose a location: After you have scheduled a convenient you cannot continue the placement any longer. The bottom time to meet, preferably as soon after the issue comes up, line is that if you don’t talk about a problem, no one knows it’s you will arrange a neutral location to have your conversation. there, and if no one knows it’s there, you can’t solve it! Mediation will usually take place in your home, and your Homestay Coordinator will help you find an ideal location to have this meeting; Twinn Palms recommends choosing a round table or living room area where all parties can sit in a circle as equals, rather than across a table from each other like Twinn Palms cannot stress adversaries. 2. The conversation: Your Homestay Coordinator will ask enough the importance each member of the host family (if applicable) and your student to discuss the issue at hand in their own words. When of reporting any issues one person is talking, the others will be asked to listen and wait for the appropriate time to respond. big or small to your 3. Create the action plan: After all parties have stated and discussed their concerns, your family members and your Homestay Coordinator. student will be asked to brainstorm possible action items and solutions that might help address the concerns discussed. Your Homestay Coordinator will encourage you to come up with as many ideas as possible. You will each present your The Twinn Palms Process solutions and be asked to come to an agreement about which Twinn Palms cannot stress enough the importance ones will work for your family. of reporting any issues big or small to your Homestay 4. Schedule a follow-up meeting: Once you have identified Coordinator. Many host families make the common mistake a few concrete solutions, you will need to set an appropriate of trying to resolve small issues privately, the thought process time frame to allow for each party to implement the action being, “I don’t need anyone’s help managing my private plan. The average follow-up time is 2-4 weeks, depending on affairs normally, so I can definitely handle these issues as the issues. The sooner you report the issue, the more likely an I would with my own family.” The big difference here is expeditious resolution will be achieved. that this student is part of a program, and it is important that your Homestay Coordinator and Twinn Palms know z It is important that you consider the actions that will what’s going on with the student in terms of adjustment or be required for each party to be successful and allow possible behavioral or adaptation concerns. Twinn Palms enough time for progress to be seen. For example, if you has a lot of valuable experience in dealing with minor and are meeting with a student who is having trouble meeting major international student issues and can help you and his or her minimum grade requirements, you will need to your student address these issues before frustration reaches consider how long it will reasonably take your student to its peak. More importantly, in order to effectively counsel a bring up his/her grades. student and identify a successful action plan or disciplinary process, Twinn Palms must be aware of the situation from the z Likewise, you need to give everyone enough time to beginning. Documenting a student’s behavior and progress establish a pattern. is a key part of our problem-solving process. Students can react negatively for a number of reasons, and at times it may z For example, if a student is being asked to remember have to do with situations that are not in your control or to shut the lights off when leaving a room, he or she related to the placement. In these cases, reaching out to your will probably fail if she/he is only given one or two days

E Homestay Coordinator or Twinn Palms staff member may to achieve this. Creating a new habit takes time; give D shed a different light on an otherwise potentially frustrating everyone a chance to get used to the new expectation.

g u i situation.

Y L As soon as you report an issue to your Homestay Coordinator, m i

A whether it is big, small, or simply an item that requires F clarification, Twinn Palms will suggest that all parties sit

O S T together for a “conversation”. Twinn Palms refers to all H

documented meetings as “Mediation,” but in some cases, it s may just be a conversation among all members of your family, m including your student, with your Homestay Coordinator

pA L present to document and guide the conversation to its desired outcome. T w i n n

32 Tips for successful mediation and way is a simple way for you to achieve a desired outcome communication sessions without creating a tense or punitive environment. z The most important tip for a successful mediation is to be z Give yourself and your student time to process the situation. open to it and assume that all parties have good intentions. Do not expect change to happen overnight; work together to The quickest way to sabotage mediation is to enter it with find clear action items that you will be satisfied with, and be the assumption that it isn’t going to do any good. You will be patient in implementing them. surprised by how effective a simple conversation can be when all parties participate in good faith. Common Adjustment Issues and Possible z Listen carefully! Depending on the issue, it may be Solutions Below are some of the most frustrating to hear your student complain about your family typical adjustment issues that or make excuses about a behavior that they are not happy our students and host families with. Do not assume a defensive position; listen to what he or sometimes face and steps you she is saying and try to understand that most frustrations are might take to resolve these a result of unmet human needs, including the need to belong, concerns. the need be respected, and the need for independence. z Homesickness, a frequent z Positive body language during a mediation and reaction to culture shock, is one communication session is important to maintaining an of the most common adjustment issues that the majority of environment in which all parties feel comfortable discussing students will face—a frequent reaction to culture shock. Their issues or concerns. first instinct is to excessively communicate with family and friends from home, which can hinder their experience and z Remember that your student is further out of his or her frustrate your family: comfort zone than you are! No matter what the situation » Assure your student that feelings of missing home, is, your student is in a foreign country, thousands of miles family, and friends are natural and that they will pass. from his or her natural family, in your home having this conversation. This is a very intimidating situation for a young » remind him/her about how important it is to be person to be in and may result in the student becoming open-minded about this experience, friendly with others, withdrawn, defensive, or frustrated to the point of tears or and willing to try new things. rudeness. » reminding him/her about his/her reasons for coming z Consider the language barrier; no matter how proficient your on the program and his/her goals for the exchange student is in English, it is very difficult for anyone to clearly year is especially important at times when your student communicate his or her own feelings about a potentially is feeling down. sensitive topic in a language other than their own native tongue. Your student may say something that you feel is rude » Your student’s emotional response to his/her culture or inappropriate, and simply have chosen the wrong words or shock and homesickness may come and go throughout expressions. the year. Providing him/her with open channels of communication is important for him/her to be able to z In order to clearly understand your student’s intentions, you come to you with his/her feelings, which will be may need to restate the students concerns in your own words confusing to him/her at times. and ask him or her if you understood what he or she meant. In doing this, you may find that you have misinterpreted his or » Plan fun activities with your student and encourage her words. Your Homestay Coordinator can help you with this. him/her to participate in school activities as well. E

z Expect to make some adjustments as well; depending on D » Work on increasing the communication with your the situation, you may need to adjust your expectations.

student. If s/he feels that s/he can come to you with g u i Many host families feel that it is the student’s responsibility Y

his/her feelings and thoughts, it may decrease their L to change his or her behavior; however, in some cases, you desire to communicate with friends and family back may find that by adapting your own expectations and making m i home. A small changes, you can effectively change the existing F dynamic to a harmonious one quickly. O S T H z For example, if a student is on his or her computer for several s hours a day and you feel that he or she is not spending m enough time with your family, instead of demanding that the pA L student stops using the computer altogether, ask your student to spend a minimum of two hours of family time a day with you and your family. Reframing the issue in a more positive T w i n n

33 responsibility to participate in chores, as well as following family rules. Explain to your student that these rules are not just for him/her to follow, but also apply to other members of the household (if others are present).

» Encourage your student to share his/her opinion—give them the opportunity to help in creating a rotating chore schedule. This is a good way for your student to feel involved in the decision making process.

» Explain to your student that host family rules such as curfews or asking for permission before going out are essentially cultural differences that will most likely not be negotiated and are easy to follow so long as your student asks, tells, and stays on time. Emphasize that his/her z Although your student arrives on the program with the safety is a top priority for your family and Twinn Palms. ability to speak and understand English, s/he may still struggle Abiding by these rules is a way that we can all ensure with expressing him/herself and comprehending common his/her safety while on the program. American phrases and expressions. For some students z academics may be more difficult than they had anticipated: Your student seems withdrawn and uninterested in the » Make sure that you refrain from using idioms—they may activities in which your family participates. At times the not translate appropriately, especially when your student student will choose not to participate in them. Your family is still adjusting to speaking and listening to English in may see this as the student isolating him/herself and be and outside of a classroom. disappointed or hurt by his/her actions. Effective ways to prevent this from happening include: » Use examples to ensure that your student understands » Remind your student that s/he is already open-minded what you are saying. If you are explaining to him/her because s/he is an international student. This should also the importance of being on time, give a scenario where be reflected in s/he is attitude toward, and decisions to s/he would need to be on time and see if s/he would act participate in family activities that may not initially accordingly to ensure his/her punctuality. interest him/her.

» Although frustrating at times, repetition may be » Explain to your student that a large part of building a necessary at first. Once your student starts associating an relationship with him/her (one of the main goals of an explanation with an action on their end and a reaction international student and host family) is for everyone to on yours, s/he will begin to not only understand the be as involved as they can in each other’s daily lives. Ask meaning of what you are saying, but also to pick up on your student to suggest some activities that s/he does your body language. with his/her family back at home—this experience is about the exchange of ideas, thoughts, and culture! » Write things down if it is easier for your student to read and comprehend at first than it is for him/her to listen. » Encourage your student to suggest activities that s/he and his/her natural family normally do at home. Remind » Encourage your student to speak English, even though him/her that this is an international program and your s/he may be apprehensive to because of his/her accent family is expecting to learn about his/her culture and or fear of making a mistake. Many of our students rate family traditions as well! their English skills anywhere from an 8-10 on a E

D proficiency scale at the end of their program year. They attribute this to being encouraged to speak English g u i consistently—and asking for help when they don’t Y

L understand or do not know what word or phrase to use. m i A

F z Your family may have more, or different, rules than your student is accustomed to. For example, many American

O S T families expect their own children to participate in household H

s chores and abide by a curfew. This can be difficult for some

m students to comprehend and follow, given the amount of independence they are familiar with in their home countries. pA L Effective ways to deal with this adjustment include: » Remind your student that as a member of your family, they will be treated as such. This includes the T w i n n

34 z Your student mentions that his/her diet back home is » Ask your student to cook once a week, month, or different than your family’s (your student may be a vegetarian semester for your family, or provide your family with or allergic to certain foods or ingredients). Your student may some recipes that s/he enjoys back home. This is a great find it difficult to find foods in your home that s/he likes to, way to expose your family to an aspect of your student’s and is able to eat. Effective ways to handle this adjustment culture, while also bringing a taste of home to your include: student’s American experience. » Communicate with your student about what his/her diet normally consists of back home and work with him/her to find compromises and ways to include his/her meals of choice into your daily diet.

» if your student is accustomed to eating certain snacks, remind his/her that it is his/her responsibility to purchase these snacks. If you purchase these snacks for your family already, explain to the student that s/he is free to eat these snacks as well—sometimes students may be too shy to “help themselves.” This also brings up the opportunity to explain to your student that these snacks and other food in the home that you purchase are for everyone’s use and to be mindful of others when eating these foods or using these ingredients.

Twinn Palms National Office Support

A dedicated, professional staff in Los Angeles, California and Orlando, Florida, supports you, your student, and your Homestay Coordinator. The Twinn Palms office is comprised of a caring team of professionals who will ensure that 424-239-6367 you receive the support you need and if you have an emergency outside of that you have access to Twinn Palms 24 business hours (9 a.m. – 5 hours each day. If you are experiencing p.m. pST), listen to the directions on the a problem or conflict with your international student and cannot get in touch recording, or simply stay on the line. After with or do not feel comfortable contacting your homestay Coordinator the recording has finished, an operator for any reason, call the Twinn palms office at 424-239-6367 and ask for the will come on and page an on-call staff regional manager assigned to your state. member to assist you. n your regional manager can: • Talk with you, your international student, and your Homestay Coordinator

• Communicate with the office in the student’s home country E • Get information to natural parents D • Help you in finding a solution g u i

Y Please do not wait until you have a severe problem before calling your L m i

Homestay Coordinator or the Twinn Palms office. TwinnP alms encourages you A to call your Regional Manager with any concerns, including but not limited to: F • Behavioral issues with your student O S T

• Questions about program rules H

• Concerns about your Homestay Coordinator s m

The Twinn Palms student support team will also be sending you quarterly pA L online surveys throughout the year to see how you are doing and give you the opportunity to provide direct feedback to our office.W e encourage you to

respond to each survey so that we can effectively support you. T w i n n

35 Twinn Palms Program Rules

It is the responsibility of each Twinn Palms student to know 7. Students are not permitted to drive any motor vehicle and abide by the program rules. Students are required to read (including motorcycles, mopeds, and cars) except during the and sign off on the Program Rules and Code of Conduct prior course of an accredited driver education class. Students may to their arrival in the U.S. The rules are discussed at length at enroll in a school-sponsored driver education class if their their home country pre-departure orientation and reviewed host and natural parents permit it and it is permissible in the again when they arrive in the U.S. at the national or local host state. community orientation. Twinn Palms encourages all of our 8. Students are not permitted to smoke or possess cigarettes host families to become familiar with the rules and review while on the Twinn Palms program. them with their student, again, upon his/her arrival to the community. 9. The Twinn Palms program is an academic program. Students must carry a full course load and maintain a Rules listed below are zero tolerance rules and will result minimum C average in all courses. If a student is expelled from in immediate disqualification from the program. All other school for any reason, it is grounds for immediate dismissal program violations will be reviewed by the Twinn Palms from the program. disciplinary committee to determine an appropriate course of 10. Students must attend school daily unless sick and under a action. Twinn Palms’ goal is to help as many students and host doctor’s care or with special permission from host parents. families as possible in order to complete a successful year. 11. Students must complete all homework and assignments. 1. Students must abide by all U.S. laws. 12. Students are not permitted to visit such places as pornographic shops, adult theaters, drinking establishments, 2. It is against the law in the United States for high school gambling houses, or any websites related to pornography. students to buy or drink alcohol. This law applies to all E 13. Students must respect and abide by all host family rules, D Twinn Palms students as well. The legal age for buying and consuming alcohol in the United States is 21. act as a member of the family, and voluntarily help with g u i

household chores.

Y 3. The use of drugs for non-medical reasons by Twinn Palms L students under any circumstances is strictly forbidden. 14. Except in cases where a student’s safety is in question, m i

A Examples of nonmedical (illegal) drugs are cocaine, LSD, students must follow the appropriate chain of communication F medications taken without a prescription or for recreational and contact their Homestay Coordinator or a Twinn Palms use, and marijuana. support staff member if there is an issue or concern with O S T

H their host family. Students may not discuss their host family’s 4. Twinn Palms students are not permitted to hitchhike. s private affairs or family life with people outside of the home m 5. Twinn Palms students are not permitted to purchase, carry, or the Twinn Palms program. or use firearms under any circumstances. pA L 15. Students cannot change families and schools without 6. Twinn Palms students are not permitted to hold part-time mediation or due process. With the exception of emergencies, jobs; the F-1 visa does not allow it. A non-immigrant alien who host family changes will not be considered during the first

T w i n n accepts paid employment is subject to deportation. 30 days of arrival to the host family. Students cannot move

36 their appearance inany way. students may notgetpierced, tattooed, ordrastically change same physical condition asthey arrived; thismeansthat friends. American family andmake non-international students at andwiththeirhost theirschools successful inhis/herschool, hostfamily, andhostcommunity. toan international be adetermined effort student andmake acculturation process. a counseling planmay inthe implemented be to support backhomeiscontributingwith friends to adjustment issues, aware that ifitisdetermined that excessive communication regarding internet andphoneusage. All students shouldbe theirhostfamilies’in theirhomelandandto respect rules calls, emailsanddigitalcommunication to parents orfriends to mustbe thistimewiththehostfamily. spend priority program. Students are to expected follow allU.S. laws and their homec at alltimesinamannerthat positively onthemselves, reflects Twinn P Disciplinary Policiesandrocedures z z z z z guidelines at alltimes. P In additionto following theabove listed program rules, Twinn A ac 18. tudents for mustshow respect theirH Coordinators andfollow allprogram guidelines. 17. days. donotmissanyschool homeland for holidays aslongthey least four weeks prior to thetrip. Studentsmay return to their their HomestayCoordinator ofallproposed travel plansat The exception isaschool-sponsoredtrip. Studentsmustnotify responsible adult(25years ofageorolder), if: 16. Students are allowed to travel onlyifaccompanied by a national office. H from from the host familyhomewithoutpermission their of the (but notlimited to) withminorsorany contact members alms students will be expected toalms students expected willbe adhere to thefollowing Students should make all necessary efforts to integrate efforts Students allnecessary with shouldmake Students mustalways aware be as ofhis/herresponsibility Twinn P Students are encouraged to limitdailyinternational phone (holidays, occasions On special birthdays, etc.), thestudent’s omestay Coordinator andapproval from the Twinn P tivity that isculturallytivity inappropriate intheU.S., including dditional c) the trip does notinvolve does thetrip missingany school. c) theirhostfamilyapproves; b) parents; Student P their a) Students mustnotengageinany sexualor contact S H ost F alms students arethemselves to expected conduct alms students are to expected return home inthe Twinn P amily household. ountry, andthegoalsof Twinn P ermission ermission Travel F alms R T egional M winn Palms Program Guidelines orm signedbyorm theirnatural anager hasreceived an omestay alms alms it business, marital, orreligious, whileontheprogram. 24. guest(s). Coordinator helparrange whocan accommodation for your ents may andfriends visitthestudent during the lo year,academic butthehostfamilyisnotresponsible for P 22. orhostfamiliesinorderschools to obtainadiploma. policies.school Students permitted willnotbe to change They are dependent andnational onlocal rules andindividual 21. families inorder to play sports. Students permitted willnotbe to orhost changeschools isnotguaranteed. orparticipation thletic eligibility I is dependent andnational onlocal rules policies. andschool 20. 19. through any issuesbigorsmall. mediator whowillhelpyou andyour hostfamilywork Coordinator asaneutral themediation andact willconduct an to discuss openly host familywillhave theopportunity family and A mediation isaformal orinformal meetingwithyour host M Mediation andC from theirhomecountry. toprior departing carefully review theprogram rules withtheirnatural parents (when applic Coordinator, thehostfamily, thestudent, andthehighschool Committee basedoninformation provided by theH are madeat thediscretion ofthe Twinn P torules prior theirarrival intheU.S. decisions Disciplinary Students are required to signacopy ofthe Twinn P Twinn P 23. claims before they leave the U.S. alms ediation isgenerally thefirststep in resolving mostissues. • • • • y concerns orproblems inasafe setting. clar 85% ofallproblems resolved be can through M and c a dialo N All students musthave insurance coverage through Twinn H A intercourseSexual on-program isprohibited. P media will b Students andhostfamilies are to expected attend M change ar igh school graduationigh school diplomasare notguaranteed. o studen dging ortransportation. Check withyour H edia . Students are responsible for paying any outstanding edia ifying cultural and/orlanguagemiscommunications. alms, hostfamily, rules andhighschool andguidelines. ommunication sessions e done prior toe doneprior any consideration for ahostfamily tion hasproven successful inopening to very be gue between hostfamilies andstudents aswell as tion is a critical step in the disciplinary process and steption isacritical inthedisciplinary tion with an open mind.tion withanopen H . omestay Coordinator where you andyour able). I t may enter into any contractual agreement, be t isstrongly recommended that students ommunic ation Sessions alms Disciplinary alms Disciplinary Y our H omestay omestay alms omestay t 37 T w i n n pA L m s H O S T FA m i LY g u i D E Warning which will determine if probation is warranted. All probation A warning letter is issued by the Twinn Palms Regional letters are issued by the Student Support Team, and a copy Manager after a breach of conduct or program guidelines is sent to the student, Homestay Coordinator, host parents has been reported. Warning letters are usually issued after and overseas partner. The intent of the probation letter is to mediation has occurred and the student has been formally clarify the issues and outline actions for improvement. The advised of the program or host family guidelines that have overseas partner then forwards the probation letter to a been compromised. In cases where the breach of guidelines student’s natural parents for review. Probation is considered a is indisputable, for example, if a student is not meeting student’s final opportunity to abide by all program rules and minimum grade requirements, a warning letter will be issued expectations prior to disqualification. If a student continues without prior mediation. A copy of the warning letter is sent to demonstrate poor judgment or behavioral or academic to the student, Homestay Coordinator, overseas partner, host concerns while on probation, the student will be disqualified family, and high school (when applicable). Overseas partners from the program. also forward a copy of the warning letter to the student’s natural parents for review. Disqualification This occurs when an offense is deemed serious enough to The intent of the warning letter is: merit termination. Any student who fails to comply with the • To formally advise the student, the natural family, and the Twinn Palms rules, the host family rules, or local and federal overseas partners of the unacceptable behavior or laws may be terminated from the Twinn Palms program. program violation. Students with on-going failing grades and/or who have been expelled from school will be terminated from the program. • To inform the student that there should be no further Sending a student home is usually considered a last resort, infractions. and this decision is made at the sole discretion of the Twinn • To advise the student that the national office is aware of Palms Disciplinary Committee. This step is usually taken after this behavior. other corrective measures have failed or if the infraction has • To advise what specific steps must be taken by the violated a major program rule or a federal or state law. student to avoid further disciplinary action. In some cases, a student’s actions may result in disqualification • To formally define a time frame for reviewing the from the program without prior disciplinary action such as student’s performance. warning and/or probation. For example, consumption of alcohol or drugs, expulsion from school, driving, any type of sexual or physical harassment, sexual activity, or violation Guidance Notice of U.S. law will result in immediate disqualification from the Over the course of the year, students may receive a guidance program. notice; this is a guidance directive that serves to: • Document a particular concern or behavior. Disqualification is determined after careful review and deliberation by the Disciplinary Committee. Notice of • Implement guidelines on how to make the necessary disqualification is sent by the student support team to all adjustments to be successful on the program. parties concerned, and arrangements for the student’s return A guidance notice may be issued with a warning or in lieu of a flight home are then made. warning letter. Once a student has been disqualified, his or her visa will be cancelled, and the student will not be entitled to a refund. Guidance notices may be used to document a pattern of Students are responsible for any cost or expense incurred as a behavior during the disciplinary review process. result of disqualification. Probation Being placed on probation is considered very serious.

E Students will be subject to probation for the following

D reasons: • A major breach of program rules or host family guidelines. g u i

Y

L • Not abiding by the terms of a previously issued warning

m i letter. A

F • Conduct unbecoming to an international student that may jeopardize the reputation of the student, host family,

O S T or the Twinn Palms program. H

s Prior to being placed on probation, the student will be m contacted by his or her Regional Manager to discuss the

pA L disciplinary concerns. The Regional Manager will also speak with all other parties – host family, Homestay Coordinator, and high school (if applicable). The Regional Manager will then

T w i n n discuss the case with the Twinn Palms Disciplinary Committee,

38 include: N P acceptable are andwhatnotregarding type safety. personal andbehaviors are ofactions socially understand what types your experience. This listwillhelpyou andyour hostfamily sureof ourmaingoalsisto that make you are safe during behavior andwhat isandnotculturally acceptable. One There timeswhenyou willbe may confused be about Student afety T ofthestudentbeing inmind, andinthecontext ofwhat the the program. This decisionismadewiththeinterest andwell- provide,host familycan astudent may terminated be from treatmentmedical beyond thescope ofwhat an Twinn P situationIn theunfortunate that astudent fallsillorrequires Medic limited to: Reasons for disqualification medical include, butare not winn P ositiv egative/Inappropriate D • • • • intentional brushing againstaperson’s body, patting, • • b • h • • b • v • high-fives/slapping hands • • b • • inappropriate/lengthy hugsand embraces T S K A or pinching A A handshak Discovery ofpreexisting conditions medical notdisclosed ouching bottoms, chest, orgenitalareas tudent sitting onadult’s lap erbal praise rief kiss onthecheek kiss rief touchrief onhands, face, shoulder, arms hugs rief isses onthemouth dult holdinghandswithstudent rm aroundrm shoulder olding hands during familyprayerolding handsduring e/Appropriate D alms program safely can offer astudent. al Disqu e alific isplays ofAffection could include: ation isplays ofAffection could alms T adult. may Suchcontact constitute offense, acriminal and manner by any ofthehostfamilyorany member other approachedbe ortouched inasexual orsexually suggestive I B M contact with anycontact of your member hostfamily. Likewise, itisnever appropriate for you to initiate any sexual Twinn P with you, you your mustcontact H I investigation andprosecution ofany suchillegalactivities. f an t isnever appropriate, underany circumstances, for you to winn P ehavior G odesty G odesty • n • n • w • n • w • n • n • • p • g • • w • • • w • n • n • n • n • • • • • yone has attempted to inappropriately touch orspeak S se A b A T L b or in ther Serious medical conditions medical that requireSerious extensive medical I or c E E on astuden c njuries requiring surgery and/orongoingphysical requiring surgery njuries ouching of the knees orlegs ouching oftheknees ying onthesamebed howing inisolated affection abathroom areas like or rivate mealsinintimate places ody development edroom ny unwanted attention ny ofmassage type a iving excessive ormoney gifts orpersonal motional orpsychological concerns o telephoned, mailed, oremailedmessagesofasexual o requests for meetingwithstudents privately o suggestive orrevealing clothing betweeno contact student andadultinunderwear by studento nudity orhostfamily o sharing ordisplayo sharing ofphotos ormaterials ofa o lewd remarks, whistles withsexual connotationo jokes o flirting earing onlyatowelearing isnotacceptable ear robes over your pajamas are andfollow-up care restling andtickling ritten or spoken complimentsritten orspoken referring to or body xual nature ting disorders alms office immediately. alms willcooperate inthe fullywiththeauthorities onditions that require closemonitoring by aphysician apy timate nature uidelines: uidelines: t’s application, disorders nervous particularly omestay Coordinator orthe 39 T w i n n pA L m s H O S T FA m i LY g u i D E Safety Precautions Twinn Palms encourages our students to be open-minded and z Make sure that if your student goes out, he or she is meet new people while they are in the U.S. However, in doing carrying or has access to a working cell phone. Ask your so we also encourage them to exercise caution and be aware student for the names and numbers of his/her friends and of interactions that could make them feel uncomfortable or friends’ parents before they go out. lead to a potentially dangerous situation. As a host parent, z Remind your student to keep his/her home phone it is important that you are aware of whom your student is number, Homestay Coordinator’s number, and Twinn spending time with and where they are going. Be sure to Palms’s office and emergency numbers with his/her at all monitor any suspicious relationships closely and report them times. to your Homestay Coordinator and the Twinn Palms national office right away.

Next, we have identified a few “red flags” that should be closely monitored and/or reported. While they are not each, in themselves, always indicators of a potentially dangerous relationship or situation, they should serve as reminders to be aware of what may or may not be appropriate. While making new friends is an important part of the international experience, we need to make sure that our students are forming relationships with peers that are healthy and positive. z Be aware of any adult or individual who seeks to spend a lot of one-on-one “alone” time with your student outside of an appropriate context. For example, a neighbor who wants to take your student to the movies alone or an older “friend” s/he made at the gym who invites him/her to one- on-one activities without any other family or friends. z Texting & Social Media – Students should always be z Write down emergency service numbers for your student reminded about the importance of knowing whom they if his/her is going to be staying home alone for any length are texting and interacting with on social media websites. of time. If you find that an adult or peer is contacting your student excessively, or making comments to or about them that z Remind your student that if s/he is ever in a situation with make you or your student feel uncomfortable, contact friends or an adult that makes him/her feel uncomfortable Twinn Palms right away. for any reason, s/he should leave immediately and/or call you, your Homestay Coordinator, or a trusted adult right z Any adult who gives your student lavish gifts, secret away. gifts, or gifts that are contingent upon an action from the student (e.g. a neighbor or friend’s parent tells your z Always trust your instincts and encourage your student student that if s/he gets good grades, s/he will receive a to always trust his/her—if something doesn’t feel right, let special gift)? someone know! z Any adult who asks your student to keep secrets or treats him/her like a confidant. It is not appropriate for adults to Emergency confide in teenagers as equals, nor is it appropriate for an If you experience an emergency of any kind outside of adult to expect a teenager to keep a secret of any kind. business hours (9 a.m. – 5 p.m. EST), Twinn Palms has a 24- hour toll free emergency answering service available to assist z Flirtations and sexually explicit jokes are never acceptable you 7 days a week, year round. Our toll free phone number is between an adult and a minor. E 888.659.8299. Follow the prompts from the operator or stay D z Be aware of any adult who encourages your student to on the line to be connected with the answering service.

g u i break rules or engage in illegal or inappropriate behavior

Y of any kind. You may also contact the service directly at 888.659.8299; an L agent will take your message, and your call will be promptly m i

A returned by a Twinn Palms support staff member. F Additional Safety Tips z Talk to your student about your community before s/he Our goal is to ensure that you and your student enjoy a safe O S T go anywhere new or unfamiliar to ensure that it is a safe H place/area. and rewarding year together; we encourage you to reach out s if you have any concerns. We are here to help you! m z Let your student know if there are any parts of town to

pA L avoid when walking around during the day or night. z When going out, encourage your student to be with two or more people and avoid situations where they will be

T w i n n alone.

40 t 1st is the deadline for extension paperwork to be submitted to a reservation for any student. r arrangements and should call in advance to confirm a Again, students are responsible for making their own flight and host families in October and in A reminder letter to make return flight plans is sent to students the date or flights from those listed on his/her original ticket(s). to be paid when booking returns, especially if a student changes carry certain restrictions, or may require minimal additional fees advised that some students may hold youth fare tickets that know the time their international flight departs. Also, please be first, and then make their domestic reservations to ensure they choice. Students should make their international reservations domestic and international reservations on the date of their They or their parents should call the airlines directly to make reservations for their return home at the end of the school year. Students are responsible for making their own flight F P agree to the extension and additional fees will apply. Twinn school, student, natural parents, and national office—must s Coordinator will provide you with the appropriate forms for please contact your I E of school if your family is able to continue hosting for that time. day of school. Students may stay up to 1 week after the last day Students should arrange to return home a few days after the last E End-of- “ not returning home on their date of choice and even being before making return reservations, they face the possibility of international flights fill up quickly. f a student would like to extend longer than a week, eservation on their date of choice. he Twinn wait-listed” for flights. Twinn ignature. All parties—the host family, a ligh x nd of lms reserves the right to accept or deny any extensions. t ensions t

P Sta P l alms national office. a y ns H omestay Coordinator. P Y alms will be unable to guarantee I f students wait too long ear Preparations I M n arch. J H anuary and omestay Coordinator, Y our H omestay J une, M ay week after the end of the semester. P make other plans for shipping. weight limits, students should plan to incur an extra cost or limits (contact airlines for more details). P I extra nights’ stay. students; however, the student is responsible for the cost of any provide assistance in obtaining hotel accommodations for such departure: checklist to go over with your students at least 2 weeks prior to semester or year has come to an end. Y F one week. of the school year, but there will be no reimbursement past the families, students may stay for up to two weeks after the end a Students who will travel at the end of the school year must sign Y R should call their i the airport if their domestic flights do not allow them to arrive Also, some students may be required to spend the night at n time to meet their international flight. Twinn f ou and your student will find it hard to believe that the alms program is the end of the school semester and up to one ack and weigh luggage to ensure it is within airline weight students have difficulties with their return reservations, they egional in e P rogram a • • • • a g p p r- i C s left behind. l ay any outstanding bills ack all students personal belongings so that nothing onfirm return flight date and time ather all necessary travel documents E R nd eminders M Y anager for assistance. ear- R ele E H nd omestay Coordinator or their Twinn a R se elease F orm F orm. The official end of the Twinn W H ith the permission of host ere is a reminder I f luggage is over airline P alms can P alms 41 T w i n n pA L m s H O S T FA m i LY g u i D E 42 T w i n n pA L m s H O S T FA m i LY g u i D E positive example and role model for others. A Twinn manner at all times. Any violation(s) of the Code or other applicable P participation in a homestay or dormitory through Twinn P excellence and good citizenship expected of students at Twinn provide the good order necessary for the serious pursuit of academic The following guidelines of disciplinary procedures are designed to DISCIPLINE herself on the applicable local, state, and federal laws. d rules that govern the school he or she attends and his or her homestay or P s activity or behavior deemed to be a threat to the health and safety of prevent others from having a safe and respectful living environment. Any homestay or dormitory community, and must refrain from actions that show respect for the rights and safety of others in his or her school, and community. A Twinn b deceit, neglect, lies, apathy, and inappropriate or vulgar actionsillegal and/or activities, including but not limited to, theft, cheating, plagiarism,and actions. f the student body, the surrounding community, and his or her homestay for the faculty, administration, himself or herself, as well as members of of Twinn d students must strive for success by exhibiting honest effort and correct d unbecoming by his or her peers, community, family, school, homestayfrom conducting or himself or herself in any way that may be considered A Twinn GENER and to abide by its policies and procedures. her parents agree to adhere to and strengthen the integrity of the Code Twinn and dormitory services provided by Twinn P learning and living environment. Twinn PHILOSOPHY live and learn productively together. in which students, schools, host families, and dormitory communities may families and dormitories by fostering a safe and comfortable environment its homestay and dormitory students and enriches the lives of its host Twinn T T including but not limited to, the academic, athletic, and personal arenas. A bound by the Code every second of his or her tenure. p a week, and throughout the duration that he or she is a student and/or the behavioral practices of the Code twenty-four hours a day, seven days responsible for his or her actions and must espouse and demonstrate amily. tudents is strictly prohibited. winn alms student is expected to conduct himself or herself in an appropriate a alms student must follow all local, state, and federal laws, as well as the alms Student Code of Conduct (the “Code”) is imperative to the homestay ormitory. A Twinn eportment at all times. ormitory coordinator, or Twinn articipant of Twinn ehavior cut at the heart of any society, and especially our Twinn lms. These guidelines hold true at all times throughout a student’s winn Palms Student P P P P H alms student must be truthful and sincere in his or her character alms homestay and/or dormitory program, a student and his or alms is committed to providing students a safe and comfortable alms promotes the intellectual and physical development of P A e or she must avoid all acts of dishonesty in all aspects of life, P alms student must be above reproach. alms, he or she must realize and accept that he or she remains L

BEH H e or she must believe that participating in any immoral or

GUIDELINES A VIOR P P alms student is responsible for educating himself or P alms. A Twinn alms student must accept responsibility for being a I n the course of a student’s life as a participant A L

GUIDELINES I n addition to abiding by the Code, a Twinn P & alms staff or management. Twinn E ach student’s adherence to the Twinn Code ofConduct PROCEDURES P alms student must show respect P alms. H B e or she must refrain y participating in the P H alms student must e or she is P alms. A Twinn P alms P alms t The ultimate disciplinary action(s) to be taken will be decided upon by accordance with the guidelines and procedures contained in this Code. policies will result in swift and often severe disciplinary action(s) in P behavior, action(s), and/or violation will be detailed in the student’s OnceTwinn a student is issued a warning, the circumstances surrounding the otherwise commits a violation of any provision of this Code. a other members of the school and/or homestay or dormitory community, or action(s) of a student is potentially disruptive or dangerous to the I VIOL may constitute a violation under this Code. the types of behaviors, actions, incidents, and overall circumstances thatnon-exhaustive, meaning that they are merely a representative sample of P applicable local, state, and federal laws. as surrounding circumstances, to a third-party in accordance with the disclose information regarding a student’s violation of this Code, as well a and/or witnesses to said offense or incident. Such decision will be final will, if necessary, seek counsel from other faculty members, administrators, W CIRCUMS incident and issued warning. ssuance of a student violation warning is necessary when the behavior he s deemed by Twinn nd without appeal or negotiation. Twinn a l

8. 7. 6. 10. 1. 4. 3. 2. 9. 5. ease note that any enumerated lists or specifications in this Code are A lms file, and his or her natural parents will be promptly notified of the

RNING E

xecutive i i I a c The use, sale, purchase, distribution, or possession of s Distribution or posting of unapproved materials on a a Displaying intolerance of the religion or culture of m The taking, borrowing, or other form of possession of i Act(s) or behavior that is potentially dangerous, or poses f Disobeying the curfew established by the law, host family u a Leaving the home or dormitory without prior permission b Act(s) or behavior that may be deemed disrespectful h e The use of profanity or vulgarity in writing or verbally, a c t s t o Speaking with hostility towards anyone at any place at AT n his or her homestay or dormitory community, and tems belonging to the homestay or dormitory ncluding obscene gestures. nternet, or through other channels of electronic rom the host family or dormitory coordinator. obacco products, or electronic cigarettes at any place he homestay or dormitory community. A Twinn tudent is under an affirmative duty to actively acquire an chool campus, at home or dormitory quarters, on the ommunication. ommunity without prior permission. t any time. threat of danger or injury, to himself or herself, other nother individual at any place at any time. ny time. cceptable bounds of interacting with others. nsure that his or her action(s) and behavior is within the r dormitory coordinator. nderstanding of what constitutes disrespectful behavior omestay or dormitory community. y other members of society, the school community, or embers of society, the school community, or the ION TA :

NCES W V ice A RNINGS P T resident and the Legal Counsel of Twinn P H alms staff or management, or when a student AT W A RR A N T ISSU P alms reserves the right to A NCE

OF

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alms S

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P alms, who

T b removed from the homestay or dormitory, and his or her belongings will the student will be either immediately placed on a flight to his or her brought to the student. b possible timeline for the student’s return to his or her home county will her natural parents will be promptly notified of the dismissal. The fastest h or her school; receive reimbursement for tuition and/or fees; and maintain and/or ability to: receive current academic grades; continue attending his A or legal representative. dormitory without recourse or appeal from the student, his or her family, reserves the right to mandate an immediate dismissal from the home or t believes that the incident in question may jeopardize the student’s ability school, and/or the homestay or dormitory community, or if Twinn i Additionally, if the violation or the Code is deemed to be reprehensible or and without appeal or negotiation. and/or witnesses to said offense or incident. Such decision will be final if necessary, seek counsel from other faculty members, administrators, E disciplinary action(s) in the form of dismissal will be decided upon by the P Dismissal consists of the permanent removal of a student from the Twinn DISMISS t surrounding his or her behavior, action(s), and/or violation(s) resulting in Once a student is dismissed from Twinn rrevocable in nature, or one that may cause discredit to Twinn o function as a safe and productive member of Twinn he dismissal will be detailed in the student’s Twinn x alms homestay or dormitory services. The ultimate decision to take is or her e collected by the host family or Twinn e arranged. 22. 15.

23.

19. 17.

21. 12. 11. 14. 16. 13. 20. 18. ny student who is dismissed from Twinn ecutive

f

f u w f

p r c Throwing food or other objects on school campus, in the w s o t Act(s) or behavior deemed by school officials, teachers, c a p Cheating, plagiarism, and/or other forms of dishonest s s o Defacing of school, host family, or dormitory property. s w Tampering with fire alarms, fireextinguishers, or other w P u Open and persistent defiance of the authority of the P t b p extbooks, as determined by the classroom teacher. ests, projects, or examinations. ituation are subject to disciplinary action(s) regardless of chool or classes. afety or security equipment or devices. chool, host family, or Twinn ailure to follow school attendance procedures and lassroom teacher. lassroom, or in the home or dormitory. orgery, using forged notes or passes, and/or tampering ighting, bullying, or engaging in aggressive behavior, dministrations, members of the host family, or Twinn alms staff or management, to constitute conduct that is alms staff or management. ossession of any material that will help a student cheat epeated unexcused tardiness and/or absences from n any schoolwork, or testing, including illicitly annotated r administrations, members of the host family, or Twinn nbecoming. lace at any time. All active participants in a fight ehavior on homework, classwork assignments, quizzes, olicies. nacceptable behavior in class as determined by the ho caused the firm. ith school-associated notes or materials. hich may or may not lead to a physical altercation at any illful disobedience of school officials, teachers, or A I V -20. L ice I f deemed necessary, the student may be immediately P resident and the Legal Counsel of Twinn U pon dismissal from the homestay or dormitory, P alms staff or management. P P alms, the circumstances alms staff or management, and P alms may forfeit his or her right P alms file, and his or

P

alms, Twinn P

alms, who will,

P

alms, the P alms P alms C dismissal. housing, flights, as well as any additional costs incurred as a result of the The student’s natural parents must cover the cost of all such alternative home country, or placed in alternative housing until flights are arranged. 9. 6. 14.

8. 2. policies and procedures. Thus, Twinn Twinn COORDIN 1. 3. 17. 13. 12. 11. 4. 7. 5. 15. 10. 22. 21. 16. 20. 19. 18. IRCUMS

E

i p Act(s) or behavior that place the student and/or other Disobedience and/or continued willful disregard for the d i ndividual(s) at risk of danger, injury, or otherwise create a ncluding body language. m

r w

p e b xhibiting aggressive or threatening act(s) or behavior, isruptive, unsafe, unhealthy, or dangerous environment. olicies and procedures contained in the Code. d u i The use, sale, purchase, distribution, or possession of drug a u o The use, sale, purchase, distribution, or possession of m o The use, sale, purchase, distribution, or possession, or a t Committing assault, battery, or any threat of force or o p Deliberate harassment of a fellow student or other P u p The use, sale, purchase, distribution, or possession of u The use, sale, purchase, distribution, or possession, or b Scandalous and/or immoral act(s) or behavior at any place r Any violation of the use of computers or other electronic h fi p Theft of the property belonging to the school, host family, v h d

u t Act(s) or behavior deemed by school officials, teachers, Any violation of local, state, or federal law. The making of threats, whether verbal, written, electronic, c i b b at any time, including via use of the ncluding, but not limited to, posting or distributing ndividuals, at any place at any time. esponsible for coercive, violent, or illegal activity. o the school campus, or homestay or dormitory hrough other channels of electronic communication. ommunities. t any time. iolence directed towards anyone or any group of ny place at any time. xpulsion from the student’s school. alms staff or management, to constitute conduct that is ossession of any instrument or weapon as described recrackers or any exploding device including smoke eselling lost or stolen books or other items. eing the means by which violence or other disruptive, ther channels of electronic communication. r administrations, members of the host family, or Twinn r graphic. nsafe, unhealthy, or dangerous act(s) or behavior comes nacceptable or questionable material on the nbecoming. sed as weapons, at any place at any time. nder applicable local, state, and federal laws. armful weapons and materials or objects that can be ost family, or dormitory property. The student’s natural evices that is determined to be serious in nature ormitory, or another individual. The student’s natural arents must cover the cost of repair or replacement. arents must cover the cost of replacement. araphernalia, at any place at any time. ombs, at any place at any time. eing under the influence of any illegal drug, at any place eing under the influence of any alcoholic beverage, at embership or involvement in a group or gang that is P ember of the homestay or dormitory communities. illful cutting, defacing, or otherwise damaging school, alms works in conjunction with each school and its disciplinary TA AT NCES ION

WI T H T AT H

W SCHOOL A RR A N

T DISCIPLINE DISMISS P alms and a student’s school will I nternet or through A L

: POLICY I nternet or

43 T w i n n pA L m s H O S T FA m i LY g u i D E 44 T w i n n pA L m s H O S T FA m i LY g u i D E the Code and sign the accompanying Acknowledgement. automatic grounds for that student’s dismissal from Twinn A vaporizers. products include cigarettes, chewing tobacco, electronic cigarettes, and under the influence of tobacco products if under 18 years of age. Tobacco I inappropriate behavior or actions of another. defend than coming forward to challenge, report, and address the community. There is no higher or more difficult obligation to resolutely encourage students to smoke. t school policies prohibit the use of tobacco, so the student must follow prohibited from using tobacco anywhere, regardless of age. t purchase, distribute, possess, consume, use or be under the influence of P not sell, purchase, distribute, possess, or use drug paraphernalia. D under the influence of alcohol if under 21 years of age. I A use, or be under the influence of alcohol, drugs, or tobacco. A Twinn A v of the Code or who otherwise risk damaging the name, reputation, and forward and bear witness against his or her peers who may be in violation or herself to the morally high levels outlined in the Code, but to come I A they understand the Code and agree to abide by its contents. Acknowledgement, the student and his or her natural parents signify that All Twinn A a eight (48) hours of the last day of attendance at the school. Additionally, Coordinator),if and must vacate the homestay or dormitory within forty- n a student is expelled from his or her school, he or she must immediately T procedures, the terms of this Code shall control. between the terms of this Code and the school’s disciplinary policies and action(s) taken by the school, and vice-versa. To the extent of any conflict Twinn jointly deal together for purposes of disciplinary action(s) to be taken. T coordinator upon request. must present the prescription to the host family, or homestay or dormitory copy of the written prescription signed by a licensed medical doctor, and F p Drugs are defined as any chemical substance that affects or impairs t is unlawful to sell, purchase, distribute, possess, consume, use or be t is unlawful to sell, purchase, distribute, possess, consume, use, or be t is the duty of each Twinn obacco products. A Twinn he school policy regarding tobacco use. or prescription drugs or medications, a Twinn alues of the Twinn student is expelled from his or her school, his or her he expulsion of a Twinn O otify a member of Twinn hysical and/or mental control. RESCRIP Twinn L RUG C LCOHOL FFIRM COHOL B K A NOWLEDGEMEN CCO & P alms may take disciplinary action(s) as a result of disciplinary P P DRUG P alms student may not sell, purchase, distribute, possess, consume, alms student 18 years of age and older is not permitted to sell, T AT alms students and their natural parents are required to review ION , ION DRUG

P DRUGS A R

DU P A alms organization, or the homestay or dormitory PHERN & T T & P Y P alms student from his or her school constitutes MEDICAT P OB alms staff (i.e. T P T alms student to not only champion himself alms student residing in the dormitory is A O OF LI A

I REPOR n addition, a Twinn A CCO T HE IONS

POLICY

CODE H I T n no way does Twinn omestay or Dormitory VIOL P alms student must have a AT P alms student may I IONS -20 may be revoked. B P alms. y signing the I n addition, P alms W hen usage on a randomly selected basis. Twinn A Twinn substance or alcohol. D R to conduct drug and/or alcohol screening based on reasonable suspicion. follow. has a clear understanding of all of the rules that he or she is required to student has a duty to follow the guidelines below to ensure that he or she her host family and homestay or dormitory coordinator. A Twinn S with the student’s academic schedule. family on a regular basis. A Twinn COMMUNI A Twinn ST COMMUNICAT and body, free from the influence of drugs and/or alcohol. is functioning in any manner other than a sober and reliable state of mind believe that a Twinn 2 speech, and/or body odors; and based upon physical observations concerning the student’s behavior, that a Twinn 1 the following circumstances: . . T e

RUG U Other circumstances which would indicate that a Twinn asonable suspicion arises if there is sufficient reason to reasonably U dormitory coordinator as directed and must honor curfew times. she must communicate and check in with his or her host family or 8 coordinator; and obtaining the prior permission of the host family or dormitory coordinator; students may not leave the home or dormitory without out of the home or dormitory with his or her host family or dormitory 7 home or dormitory; event he or she finds something to be broken or malfunctioning in the a leaky faucet, clogged toilet, or other damage to the home, and in the something to break or malfunction in the home or dormitory, such as family or dormitory coordinator in the event that he or she causes 6 cause delay and difficulty in properly addressing any such issues; since the student’s communication with his or her natural family may dormitory coordinator as the first point of contact for immediate issues as soon as possible, and see his or her host family and/or homestay or to his or her host family and/or homestay or dormitory coordinator 5 or her host family and/or homestay or dormitory coordinator; or she must still follow that rule and may discuss any concerns with his 4 contained in this Code, at all times, without exception; his or her host family or dormitory, as well as the policies and guidelines 3 understand; coordinator questions about any rule that he or she does not the rules, and he or she must ask the homestay or dormitory 1 2 house or dormitory rules; after the student arrives and the student will receive a written list of the dormitory coordinator will discuss the house or dormitory rules shortly B D ...... DEN ehavioral conduct that would lead a reasonable person to believe w i i

A Twinn A Twinn A Twinn A Twinn A Twinn EN f the student finds a house or dormitory rule to be unreasonable, he t is the student’s responsibility to ensure that he or she understands & A hile the student is away from the home or dormitory, he or T’S T’S CO P P P T’ alms student is subject to screening for drug and/or alcohol alms student is required to openly communicate with his or alms student is encouraged to speak with his or her natural LCOHOL S T

Y COMMUNICAT P P P P P P alms student is under the influence of drugs and/or alcohol, MMUNI alms student must communicate his or her desire to go alms student must immediately inform his or her host alms student must communicate any concerns or issues alms student must follow the house or dormitory rules of alms student and his or her host family and homestay or ION T P ES alms student is under the influence of a chemical R CAT easonable suspicion includes, but is not limited to T ING H I O owever, such communication may not interfere ION N

POLICY

WI

WI T H T

N H AT

H OS UR P AL T alms also reserves the right F A F A MILY MI L Y / DORMI P alms student T ORY P alms immediately necessary, Twinn damage to another’s property. student has a duty to follow the guidelines below regarding destruction or 4 parents to obtain their written agreement to pay for the cost of repair; and a. 3 dormitory coordinator; immediately report the damage to his or her host family and homestay or dormitory as a result of his or her actions or omissions, he or she must 2. to the home or dormitory, whether negligently or intentionally caused; and homestay or dormitory coordinator any damage he or she has caused 1. A Twinn o her natural parents will be held responsible for reimbursing the owner destruction or damage to the property of another, the student and his or the event that a Twinn u or her host family, dormitory community and fellow students, and must A Twinn DES community. parents will be required to reimburse the host family or dormitory in property damage or destruction, the student and his or her natural t action or behavior will not be tolerated and may subject the student Disorderly conduct such as excessive noise, rowdiness, or other disruptive DISORDERLY coordinator. circumstances, he or she must notify his or her host family or dormitory the event that the student will arrive home later than usual due to the her host family or dormitory and any curfews imposed by the law. A Twinn CURFEW student or otherwise ending its relationship with the student. program. This may result in Twinn genuine desire on the part of the student to participate in the Twinn and procedures of this Code, may be regarded by Twinn dormitory coordinator, Twinn A Twinn L away, turning off lights and electrical appliances, etc. must clean up after himself or herself by washing dishes, putting clothes keep his or her bedroom, bathroom, and living space neat and clean, and h the rules set forth by his or her host family or dormitory coordinators and t make every effort to adapt to his or her new lifestyle and to participate in participate in every family or community activity, however, he or she must family or dormitory community. A Twinn A property damage in accordance with this Code within twenty-four (24) c family or dormitory for the cost of repair; b completed at a reasonable cost; professional estimate for the cost of repair and ensure that the repair is o disciplinary action. he daily family or dormitory routines. A Twinn . . . A . f the property for the cost of repair or replacement. A Twinn se such property with due care and only when authorized to do so. elp with basic, everyday household chores. A Twinn I

I I

C A Twinn The student’s natural parents will be required to reimburse the host The host family and homestay or dormitory coordinator will obtain a n the event of property damage: f the cost of repair equals or exceeds $100.00, and repairs are not f a student is unsure whether damage has occurred to the home or C T K T IVE

OF RUC P P P P

COOPER alms student is expected to respect property that belongs to his alms student must adhere to the curfew established by his or alms student’s lack of cooperation with his or her host family or alms student must be an active member of his or her host

P P P alms student’s intentional or unintentional failure to report A alms student must immediately report to his or her host family T R ION T

ICIP CONDUC AT & ION I AT n the event that such disorderly conduct results P D alms student negligently or intentionally causes A ION M P A T P alms staff or administration, or the policies & alms will contact the student’s natural GE I t is not expected that the student will P COOPER T alms recommending withdrawal of the O

PROPER AT P alms student must follow ION T Y P alms student must P alms as a lack of P alms I n P I n alms or dismissal. hours of the occurrence constitutes grounds for the issuance of a warning a motorized vehicle under any circumstance and regardless of his or her d not be tolerated and subjects the student to disciplinary action including he or she is 18 years of age or older. A Twinn DRIVING the use of electronics and the T must not interfere with the student’s cultural or academic experience. A educational and limited entertainment purposes, however, any such use A Twinn ELEC any disciplinary measures as deemed necessary. disciplinary measures for acts not specifically stated herein and to alter Twinn EL winn ge. Thus, a Twinn ismissal from the Twinn A 2 family or dormitory landline telephone; must purchase and use a calling card to make calls from the host by his or her long-distance or international telephone calls; the student 4 govern the student’s school or his or her homestay or dormitory; and or results in a violation of local, state, or federal law, or the rules that e proliferating computer viruses; d or engaging in activities that may be construed as such; c music, video, or other electronic content; (i.e. copyright, trademark), including the unauthorized download of f electronic content; and alteration, and/or destruction of data, programs, software, or other b explicit material on any electronic device or platform; T subject the student to disciplinary action including dismissal from the a including, but not limited to: 3 television viewing; rules with regard to 1. . u . winn ...... i

S U

Knowingly causing system failure, degraded performance and/or Copying, saving, or distributing the intellectual property of another Searching, viewing, and/or distributing profane, violent, or sexually Conduct in violation of this policy will not be tolerated and may A Twinn A Twinn A Twinn ntentionally circumventing system protection hardware or software P P T T sing electronic devices or resources in any manner that violates sing electronic devices or resources for the duplication, installation, alms student has a duty to follow the guidelines below regarding alms staff and management retain the right and privilege to issue RONICS P P IC alms student is not permitted to drive any automobile or alms student is permitted to use electronic devices for P

alms program. CL P P P A alms may not engage in prohibited alms student must follow the host family or dormitory alms student is responsible for any and all costs incurred USE P & alms student is subject to the driving policy even if IN I nternet usage, computer and video games, and T P alms program. ERNE I nternet. T V US iolation of this driving policy will A GE I nternet activities, 45 T w i n n pA L m s H O S T FA m i LY g u i D E 46 T w i n n pA L m s H O S T FA m i LY g u i D E H American food and meals that may be unfamiliar to them, but are free to nutritious, well-balanced meals and snacks. Students must willingly try is the responsibility of the host family or dormitory to provide a variety of family or dormitory coordinator about personal taste and preferences. cuisine and to make every effort to communicate with his or her host A Twinn ME based forums. or offensive pictures or messages on websites or on other electronic- inappropriate text, email, or instant messages, and posting inappropriate or the limited to cyber bullying, which involves the use of electronic devices and/ individual. The form of bullying prohibited by the Code includes, but is not tormenting, humiliating, terrorizing, oppressing and/or threatening of an B BULLYING individual. H H sexual harassment. Code include, but are not limited to verbal, written, physical, visual,her and educational experience. The forms of harassment prohibited by the treatment that is hostile or intimidating, or otherwise interferes with his or H preventing and responding to hate-motivated incidents. host families and dormitory communities, Twinn to foster a safe and comfortable environment for students, schools, gender, religion, class, age, sexual orientation, or disability.discrimination and harassment, regardless of their race, ethnic background, All members of the Twinn H Twinn subjects the student to disciplinary action including dismissal from the process. Conduct in violation of this policy will not be tolerated and and investigate such allegations in a prompt, confidential and thorough P or disability, constitutes unacceptable and prohibited behavior. Twinn on race, ethnic background, gender, religion, class, age,cyber sexual bullying orientation, or discrimination, including but not limited to that based form of hate-motivated behavior or action, harassment, hazing, bullying, communities may live and learn productively together. Therefore, any environment in which students, schools, host families, and dormitory A fundamental goal of Twinn H program. disciplinary action including immediate dismissal from the Twinn this firearms policy will not be tolerated and subjects the student to possess, or use firearms or other weapons at any time. A Twinn FIRE alms will treat allegations of any such conduct seriously and will review ullying involves the direct or indirect habitual harassing, intimidating, arassment involves subjecting an individual to an environment or azing involves acts or behaviors that injure, degrade, or disgrace an AZ A AT AT R A E ING A E

A INCIDEN LS SSMEN I P nternet. Cyber bullying may include, but is not limited to, sending

INCIDEN alms program. RMS P P alms student is expected to keep an open mind about American alms student is not permitted to sell, purchase, distribute, T T S T S , H A P alms community have a right to be free from R P A alms is to foster a safe and comfortable SSMEN T, H AZ P alms is committed to ING V , iolation of BULLYING I n an effort P alms I t A Twinn his or her medical insurance arrival. A Twinn the student and his or her host family, if applicable, upon the student’s insurance or homestay or dormitory coordinator will receive the student’s medical medical expenses incurred due to an illness, accident, or injury. The school,A Twinn MEDICA other dietary requirements. family and homestay or dormitory coordinator of any food allergies or A Twinn FOOD when a meal has been prepared. meals, call out for food delivery, or take food to his or her room to eat community, a Twinn express their likes and dislikes. As a member of the family or dormitory disciplinary action including dismissal from the Twinn this hitchhiking policy will not be tolerated and subjects the student to A Twinn HI a passenger in a school bus or carpool arranged by the host family. host family or dormitory coordinators. A Twinn or her age. The student may be a passenger in a car driven by his or her driving any automobile or motorized vehicle at any time regardless of his As stated in the Driving section above, a Twinn T including dismissal from the Twinn policy will not be tolerated and subjects the student to disciplinary action or her host family or dormitory coordinator. other locations require that the student obtain prior permission from his dormitory community. Couples may be together only in public areas; all uneasiness or uncomfortableness to his or her peers, host family, or touching, provocative dressing, and conduct or behavior that causes P engaging in unhealthy or inappropriate activities in this regard. A Twinn W REL conditions. not limited to, physical limitations, chronic illnesses, and mental health allergies, allergies to medications, and medical conditions, including but family and homestay or dormitory coordinator of any environmental A Twinn A expenses covered under the policy. that are not covered under the policy, as well any remaining balance for PUBLIC alms student must refrain from obsessive togetherness, inappropriate LLERGIES R hile a Twinn T A CHHI AT NSPOR A T IONSHIPS P P P P P LLERGIES K R alms student’s natural family is responsible for medical expenses alms student is provided with medical insurance to help cover alms student must notify Twinn alms student may not hitchhike for any reason. alms student must notify Twinn I ING D card and policy brochure and distribute these materials to A L / MEDICA NSPOR

INSUR P TAT alms student is free to date, he or she must refrain from P alms student must safeguard these materials and carry / DIE ION TAT P L & alms student may not skip family or community A

CONDI TA NCE ION D RY AT I

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E OVER alms from any and alms from any and n U glish version and E . S. without an nglish version I t 47 T w i n n pA L m s H O S T FA m i LY g u i D E 48 T w i n n pA L m s H O S T FA m i LY g u i D E student. notcoverdoes this, andallcosts are to incurred be by the student needs additionalimmunizations, his/her insurance student thisinformation alsobrings withhim/her. I registration. H • school:together andyour student starts in themonth ofAugust asyou andyour student adjustto life I www.twinnpalms.com. F presentation at any time, you access can the Twinn P placement notification email. I t student arriving, andyou shouldhave alsoreceived thelink Orientation withyour H his/her ar Coordinator willprovide him/herwithanorientation upon (I man overwhelmed, ass/hehashadmany longdays oftravel, and your studentExpect to experience jetlagandfeel for someschools) (September August M Y tr immunization/vaccination records aswell ashighschool your student’s fullapplication, whichincludes his/her n themeantime, you may findthe following topics helpful o Twinn P amily Orientation by at into logging your hostfamilyportal f your student didnotattend thisorientation, your H Registering for School: E anscript. H omestay Coordinator accompany can him/herto y have experienced anextensive Twinn P our HostingGuide: rival.) alms’s OnlineH owever, onregistration day, sure your make Y our student’s hasalready high school received Y our familyshouldhave hadaH omestay Coordinator to prior your ost F ither you oryour student’s f you would to review like the amily Orientation inyour onth by M alms Orientation. ost F f your amily alms H omestay ost out the withyourand expectations international studenton(fill early • inwhichheorshewould to participate. like activities resources (guidance counselor, website) school to findalistof courseacademic load. Encourage your student to useschool course andmaintain afull History an EnglishandAmerican as well –somemay isolate themselves, while othersmay lo whenthey arrive andexperience highsand homesickness quick oninorder andadjustmore early friends to make in activities do thisr around orto school sitwithhim/herat lunch(someschools to assignyour student abuddy for theday to show him/her or onthec the phonewithhis/hernatural from familyorfriends home, student too spending muchtimealoneinhis/herroom, on on acase-by-case basis, butthemostcommon signsare the of theyear andtheholidays. vary The signsofhomesickness times andrates throughout theyear, at especially thestart atnote different that students experience can homesickness Adjustment: • student. reviewcan his/herown withyou expectations andyour Coordinator present be can thisaswell during sothat s/he in the Twinn P home) andreview Twinn P • E F ws intheirfirst few weeks ormonths. I irst D stablish H ly. xpectations Expectations W egardless). Encourage your student to getinvolved ay ofSchool: F hen choosing classes,hen choosing sure students make are taking omputer. ouse R alms Student Handbook. M any students gothrough feelings of onth Y ules andE W our student’s attitude may change orksheet togetherorksheet and display itinthe eel free to askaguidance counselor alms rules andprogram policies xpectations: E Y t is important to t isimportant our H omestay stablish rules appear to become aggressive and defensive. It is important participate in sports teams. Please remind your student that to distinguish whether this mood change is in fact due s/he is not guaranteed the ability to participate in sports; to homesickness or another issue that is concerning and this is dependent on school/district rules and regulations. affecting the student. Encourage your student to reach out to his/her guidance counselor to review the options of clubs at the school, to pick • Getting to Know Each Other: Do not place pressure on one that interests him/her, and to go to the first meeting. your family or your student to form an immediate connection. Joining activities will help him/her meet new people, These first few weeks are an adjustment for all, and some stay busy and overcome homesickness. Twinn Palms has students may take longer to bond with than others. Give launched a new initiative to get students more involved yourselves time, space, and the opportunity to get to know in their communities—is a Twinn Palms-sponsored club each other at a comfortable pace. The bond will form, and that encourages our students to volunteer and participate when it does, you will not remember life with your student in community service. Students who join SAGA will also any other way! help promote the program and relay the message of the importance of cultural exchange and impact that hosting an • Twinn Palms Insurance Info: All students arrive with international student can make on bridging gaps throughout medical insurance. Please go over all insurance information the world. with your student when s/he arrives so that you are prepared in case of emergency. Twinn Palms encourages you to identify • Academics: You and your Homestay Coordinator can check a list of providers in your community early on that will accept in with the teachers and guidance counselors to ensure that your student’s medical insurance. Using in-network providers your student is doing well in school and is improving his/ will be less of an expense for your student. Being prepared will her English skills. Academics are a vital part of the program, avoid last minute scrambles to find an in-network physician and your student should take homework assignments and and additional costs. school participation seriously. Please contact your Homestay Coordinator or Regional Manager if you feel that your student • Twinn Palms Support: Your Homestay Coordinator is your may require tutoring. Some schools offer free afterschool first point of contact if you or your student has any questions tutoring. Your Regional Manager and Homestay Coordinator or issues during the international program. You also have can also assist with setting up a paid tutor for your student a Regional Managers who are available to resolve issues or (paid for by the student) if free tutoring is not made available answer questions. Please call us anytime at 888-659-8299 by the high school. It is important that your student gets off You will also receive your Regional Manager’s direct contact to a good start and has a positive attitude when it comes to information when you come on board. academics.

• Cultural Adjustment: Your student will likely experience September culture shock. Culture shock can be expressed through a variety of different emotions, depending on the individual. September is a key month for you and your student— Some students may feel excited to start something new school has started, activities begin, and your student will and happy about this new experience when they first arrive, begin settling into your home life! There will still be some but after a few weeks of living in the U.S. and attending an adjustments occurring as s/he begins to make friends and has American high school, they may start to feel anxious, shy, to adhere to your house rules. You may find that September lonely, or hesitant to get involved. You and your Homestay is filled with excitement and anxiety as your student begins Coordinator can work together to assure your student that to make friends, but may still miss the interaction with his/her those feelings are natural and that they will pass. Remind friends and family back home. Remember that it will take him/her about how important it is to be open-minded about some time for your student and your family to get into a this experience, to be friendly with others, and willing to try routine. Here are some important topics for September to get new things. Reminding him/her about his/her reasons for off to a great start! coming on the program and his/her goals for the school year E

is important, especially at times when your student is feeling D • Set Guidelines and Expectations Early On with Your down. Your student’s emotional response to his/her culture g u i

Student: Please review the Expectations Worksheet about

shock may come and go throughout the year. Providing Y

your household rules with your student throughout the L him/her with open channels of communication is important

month of September. Refer back to this worksheet and the m i for him/her to be able to come to you with him/her feelings, A

Student Handbook if any questions or concerns arise. The F which will be confusing to him/her at times. Expectations Worksheet is a great way to set your family up

for success and open communication channels for the rest of O S T

• Support Staff Contact with Students and Host Families: H the program year.

All students and host families are assigned a Regional s

Manager from the Twinn Palms national office in Los Angeles, m • Getting Involved: Focus on helping your student get California. Please go to our website to find your student’s involved in after-school activities in order to meet people pA L Regional Manager’s contact information by state. Twinn with common interests and make friends. Check to see Palms’s student support team will also be reaching out to if the host high school allows international students to students and host families via bi-annual online surveys. T w i n n

49 The surveys are a direct line to the national office and are Homestay Coordinator or Regional Manager that the student intended to check in on your progress and ensure that you pursue tutoring. Your Homestay Coordinator or Regional and your student are enjoying a rewarding experience. The Manager will reach out to the high school first, as schools first survey will be distributed via email in December. Twinn usually provide free tutoring or extra after-school help. If this Palms encourages you and your student to complete all is not provided, paid tutoring through our partner, Varsity surveys! Your Homestay Coordinator is your host family’s Tutors (paid for by the student and/or natural family) is also an first point of contact but you can also contact, the Regional option. Manager or the national office if you have any questions or concerns throughout the program year. • Budgeting Money: It is easy for students to have difficulty being able to budget their money while on the program. You and your Homestay Coordinator can work with your student October to develop a monthly budget. Remind your student that s/he is required to purchase things for him/herself, and any Fall is here, and you and your student are enjoying the activities that s/he wants to participate in are his/her financial changing seasons and building a long-lasting bond! responsibility as well. In order for him/her to be able to do However, for some students the month of October may all of the activities s/he wants, s/he needs to make sure to cause homesickness to reemerge because of the holidays distinguish between what s/he needs and what s/he wants. approaching. However, open communication will make this a Also, please refrain from lending your student money or smooth transition so that you and your student can continue borrowing money from your student. The student and his/her to enjoy the experience and upcoming American holiday natural parents are responsible for making sure he or she has traditions! enough personal spending money throughout the entire program. • Overcoming Your Student’s Culture Shock: With the holidays approaching and the initial excitement of the “new” fading, your student may start experiencing homesickness. Remind your student that Twinn Palms recommends November communicating with family and friends back home once a This can be an exciting, new, yet stressful period for our Twinn week. Explain to them that constant communication will only Palms students and host families! Many of our students have hinder their ability to move past the homesickness and that had their first Halloween and are looking forward to a great their energy should be spent engaging with, and adapting to, American tradition – Thanksgiving. However, some of our their host family and new friends. Encouraging your student students will miss their families, especially when you may to participate in family and school activities and events will have so many of your family members around during these also help ease his/her homesickness and increase his/her holiday times. It’s important to keep your student busy by interaction with others. Your Homestay Coordinator is a great encouraging him or her to participate in family activities and resource to tap into to also speak with and encourage the share some of his/her favorite activities s/he enjoys doing with student. his/her natural family. Thanksgiving will be a first for many of our students—so feel free to share in their excitement! • School Events: During this time of the school year, encourage your student to participate and get involved • The Honeymoon Is Over: Come November, your student in homecoming activities. Pep rallies, sporting events, and may feel like another member of the family. S/he is adjusting dances are great ways for your student to become involved better to family life in the United States, and you may find and experience American high school spirit. that s/he is communicating more openly and frequently with you. With this wonderful level of comfort may also • Working Through Your Family’s Adjustment: It is arise challenges. You may notice that your student is testing natural for host families to have difficult points in their year the boundaries, rules, and expectations that have already as well. It can be confusing and difficult to adjust to some been set in place. This is not uncommon for all teenagers to

E challenges a student may be experiencing that can affect do—yet it is important to continue to remind the student D your relationship and his/her behavior. Making sure that the of the expectations that you have all discussed and that it g u i

channels of communication remain open, especially during is important to continue to adhere by these expectations. Y

L these moments, is vital to maintaining the expectations that It is sometimes easy to allow more leniency with your

m i you discussed upon your student’s arrival. Your Homestay international student than you would with other members A

F Coordinator and Regional Manager will also provide you with of your family, but it is important to not only interact with a great support system and help guide you through issues him/her as a member of the family, but also establish the

O S T that may arise. same rules and expectations that you would for any other H

family member and hold the student to those same standards. s • Tutoring: Students arrive on the program with a basic If s/he are going to enjoy events and activities with you as m understanding of English and the necessary skills to improve a family, s/he should also be prepared to help around the

pA L their communication. If you find that your student is having house and follow household rules, just like any other member difficulty with his/her English skills, whether academically or of the family. If you are concerned that your student has not communicating with your family, you can suggest to your adjusted well to your family, please be sure to communicate T w i n n

50 your concerns to your Homestay Coordinator or contact your for international flights, TSA asks that passengers arrive Regional Manager for further support and guidance. Our at check-in at least 3 hours prior to their flight departure Homestay Coordinators and Twinn Palms staff are prepared to ensure timely check-in and boarding. Ensure that your and understand that the holiday season can show an increase student has his/her flight information handy as well as his/her in homesickness, behavioral concerns, and attitude changes. passport and other travel documentation prior to leaving for They are well prepared to help support you and our students. the airport. Remind your student that s/he is responsible for paying for any additional luggage or overweight baggage at the airport! Also remind your student that s/he can contact December the Twinn Palms Emergency line at 1-888-659-8299. if s/he has any flight issues or cancellations during the return trip home. December is the highlight of the holiday season for many of our host families and students! We hope that you enjoy this time of the year with your student and that you experience • First Semester Survey: Before your student leaves for the the sharing of family traditions – your family’s traditions and holiday vacation, you and your student will be receiving the some of your student’s traditions as well. Students may miss First Semester Survey of the year via email. Please complete their natural families more over the holidays, so remember to this survey, as it helps us better support you and your student. be extra supportive and to use encouragement and activities planned around family time to keep them busy!

• Share Holiday Traditions! This is a great time to introduce January your student to your family’s traditions and ask him/her to Twinn Palms wishes you, your loved ones, and your student participate, whether it is gift traditions, preparing meals, or a very HAPPY NEW YEAR! Some of our students may begin other activities that you and your family are accustomed to feel that they have hit a wall in their experience. They are to doing during this time. Encourage your student to share unsure about what to do with their next 5 months—this is his/her family’s traditions and meals as well. It will help the a great time to work with your student to plan fun activities student to deal with homesickness if s/he is able to share a for his/her remaining time on the program. Starting a project, piece of his/her life from home with his/her American family. like gathering photos for a scrapbook, is a great way for your Your Homestay Coordinator may also have holiday activities family and student to look back at the past few months and planned for you and your student. Feel free to reach out to look forward to the rest of the journey! Below are some tips your Homestay Coordinator and ask if s/he has anything to help you as a host family encourage and support your specific planned for the students. student!

• Holiday Homesickness: While students may feel the need • Halfway Done – Now What? Students have just to reach out to their family and friends more frequently during experienced a very exciting time with you and your family, this time, we encourage students to limit communication with and they are unsure what their next steps are for the natural family and friends to prevent them from sliding down remaining 5 months. This is a good time to encourage your the homesickness slope. Communicating often with home student to try new activities and clubs or possibly sports to will often make the feelings of homesickness worse for your keep him/her active and involved. Remind your student that student. If you notice a significant change in your student’s exciting events are coming up and that the next few months behavior, mood, and attitude, please contact your Homestay will go by quickly! Coordinator or Regional Manager for further support and guidance. Keeping busy is one of the best tools to combat • Incoming Semester Student? If your student is just arriving homesickness. for the spring semester, please review the above topics, as it applies to your incoming student as well! • Holiday Vacation, Students Returning Home – Airport Information: Most students will go back to their homeland during the holidays. Please make sure to bring your student E

February D to the airport for his/her return flight and be reminded that February is a settling in month for our year students. They are g u i

looking forward to spring weather and activities, and many Y are very busy as they have adapted to home and school life. L m i A • Return Flights for Your Summer Vacation: Students F are responsible for arranging their end-of-year flights and O S T

adjusting any dates for their return home. You and the H

Homestay Coordinator should remind the student that the s

Twinn Palms program ends within two weeks after the last m day of school. Students should arrange their return flights to pA L take place during this two-week period. If you would like your student to travel with you after school ends, please notify your Homestay Coordinator or Regional Manager for approval. T w i n n

51 The student’s home organization should be in contact with • Preparing for End-of-Year Activities: Remind your student your student soon to inquire about his/her return flight date to budget his/her money effectively in order to pay for end- preferences. of-year activities, school trips, and prom? If you student is allowed to participate in his/her school’s graduation (this is • Please note that Twinn Palms does NOT purchase airline at your high school’s discretion), make sure s/he has enough tickets for our students. Tickets are purchased by the money to purchase a cap and gown for the ceremony. This students or their family, however, we will do all we can to time of the year also often involves our student being invited assist with any issues that may arise. If your student has any to end-of-year parties and prom. It is important for you questions on how to arrange his/her return date, contact your and Homestay Coordinator to sit down with your student Homestay Coordinator who can provide further assistance. and remind/her about U.S. Laws and Twinn Palms rules and guidelines in regards to alcohol and drug use. Also speak to him/her about “what if” scenarios so that s/he can respond March responsibly and with good judgment if ever presented with a situation where drugs and/or alcohol are present. Make sure This month begins “Spring Fever.” Students will begin to think that your student provides you with the names and phone about their return trip, and you will all begin to realize that they numbers of the people who will be hosting the get-togethers are almost at the end of the experience. Spring break is also a and confirm that there will be parental supervision. If your time when students may want to travel with friends and their student gets to the party and notices that there are no adults families, etc. Please read the following information to help you present, encourage him/her to contact you or the Homestay this month. Coordinator immediately in order to leave the party and avoid a potentially dangerous situation. • Spring Break Travel Information: If you are planning any travel this spring with your student, please make sure s/he • School Work: While this time of the year is filled with contacts his/her Homestay Coordinator to ask if any travel activities, it is important that your student not put his/her forms need to be completed. If your student has received academics on the back burner. Our students are expected permission from you, Twinn Palms, and his/her natural parents to maintain a C average in every class, regardless of the time to travel with a friend’s family, please be reminded that students of year, and complete the program on good academic and cannot travel with friends without a responsible adult of at least behavioral standing. 25 years or older being present. A background check must be completed on members of that family over the age of 18, and all contact information and an itinerary must be submitted to Twinn Palms and relayed to the natural parents. Students May/June cannot travel alone while on the program. It is encouraged that The end of the program is here! A close bond has been built our students plan trips with their host families that will not throughout these 10 months, and it will be important to require them to miss school days. If your student will be missing reflect on the positive and life-changing experience that it has any school days because of a planned trip, please make sure been for everyone. Saying goodbye will be difficult – but the that your Homestay Coordinator, Twinn Palms, and the high memories you have made and shared will last long after your school are given the proper notification and approval. student leaves!

Twinn Palms would like to thank your family for opening up April your home, hearts, and life to our students. We know that this year has been full of highs and lows, and we appreciate your This is a very exciting time when many of our students will be efforts to make this year memorable for everyone involved. experiencing a lot of end-of-year school and family activities. We hope that this experience has impacted your lives Some of our students will also be returning home next month. positively and that you have grown and learned from it—we A small number of students may become more inclined to know our students have! The relationships that you have break rules, as they know that they will be returning home E built with your student also trickle back to the international D soon. It is important to review expectations and house rules experience that you have given to your community and high as well as program rules with your student to ensure a smooth g u i

school, which will last long after your student returns home!

Y transition into the final couple of months of the program. L

m i If you are interested in hosting again in coming years with • Final Months: April is a great time to reflect with your A

F Twinn Palms, or if you know a family in your area who student on the past year and inquire about what end-of- is interested in hosting, please contact your Homestay year activities they may want to do before the end of the

O S T Coordinator or Regional Manager to begin the process, or go

H program. Stay involved in your student’s end-of-year plans

to our website to fill out an updated Host Family Application.

s as best as you can. This can include possibly planning a visit

m to your student’s home country! Some students’ natural It is common for students to experience reverse culture parents may want to visit at the end of the school year. Please pA L shock during this time, when they start to miss their family communicate with your student and his/her natural family if and friends in America. It is important to continue to support this is the case. Natural families are informed that they are to your student and remind him/her of what s/he is waiting for stay at nearby hotels or make proper boarding arrangements T w i n n him/her back at home and that they can continue to contact unless otherwise instructed by your family. 52 you and maintain this relationship via email, social media and even visits!

• Staying Safe: We know that many of our students are busy with spring activities like prom and/or graduation. Twinn Palms will reach out to your student, but it would be beneficial for you to as well regarding to maintaining sound judgment as s/he attends both school-sponsored events and events they are invited to by friends. They may find themselves presented with situations that can be potentially risky and dangerous. These situations include, but are not limited to, underage drinking, drug use, getting into a car with a drunk driver, etc. We want to encourage you and your Homestay Coordinator to sit down and discuss U.S. laws and Twinn Palms rules and guidelines in regards to alcohol and drug use with your student—both of which are prohibited and will result in immediate disqualification from the program.W e also encourage you to speak to your student about “what if” scenarios so that they are able to react responsibly and with • Resolving Outstanding Issues (e.g. Phone Bills, Borrowed good judgment if ever presented with a situation like the Items): Before your student leaves, please make it a priority to ones mentioned above. Make sure that your student provides go over and resolve any issues regarding unpaid phone bills, you with the names and numbers of the people who will insurance and medical bills, or any items that your student be hosting the get-togethers and confirm that there will be may have borrowed. Our students are expected to return any parental supervision. Instruct your student that if s/he arrives items that they have borrowed. to the party and notices that there are no adults present, s/he should contact you or the Homestay Coordinator immediately • Students Must Take All Personal Belongings With Them: in order to leave the party and avoid a potentially dangerous You must make sure that s/he packs all of their belongings and risky situation. with them. You are personally responsible for any shipping charges if the student leaves anything behind or in the case of a storage unit needing to be secured.

• Students Returning Home – Airport Information: Please make sure to bring your student to the airport for his/her return flight and be reminded that for international flights, Twinn Palms would like TSA asks that passengers arrive at check-in at least 3 hours prior to their flight departure to ensure timely check-in to thank your family for and boarding. Ensure that your student has his/her flight information handy passport, and other travel documentation opening up your home, handy prior to leaving for the airport. If the student is returning the following school year, make sure that his/her hearts, and life to our I-20 form is signed by the school administrator so that he can enter the United States upon his return. Remind your student students. that s/he is responsible for paying for any additional luggage or overweight baggage at the airport! Remind your student that s/he can contact the Twinn Palms Emergency line at 1-888-659-8299 if s/he has any flight issues or cancelations E

• Preparing for Their Return Home: In preparation for going during the return trip home. D home, many of our students will begin to increase the amount g u i • End-of-Year Survey: You and your student will be receiving of time they spend talking to their natural family and friends. Y If you notice that your international student is spending the end-of-year survey for the year via email. Please complete L more time talking to natural family and friends and seems to this survey, as it contains questions asking you to evaluate m i A be isolating him/herself from your family, remind him/her to your overall experience and the support that you and your F focus on his/her time left here and to continue to enjoy it as student have received throughout the year. O S T

much as possible. Some students may resort to disengaging H

from their family because they are saddened by their return s home—speak openly with your student about his/her m return home and express your family’s feelings about his/her pA L leaving as well so that s/he does not feel like the only one experiencing these emotions. T w i n n

53 54 T w i n n pA L m s H O S T FA m i LY g u i D E NO TES NOTES E D g u i

Y L m i A F O S T H

s m pA L T w i n n

55 HOST FAMILY GUIDE 2016 ~ 2017

Host a Student. Change a Life!

2121 Avenue Of The Stars z Suite 2450 z Los Angeles, CA 90067 z www.twinnpalms.com z 424.239.6367