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Inteletravel.Com Training Manual Seventh Edition Table of Contents InteleTravel.com Training Manual seventh edition Table of Contents QUICK START GUIDE �������������������������������������������������������������������4 MORE TIPS �����������������������������������������������������������������������������������������5 IMPORTANT ISSUES FOR NEW ADVISORS . .5 1 AN INTRODUCTION TO INTELETRAVEL.COM .6 About InteleTravel �����������������������������������������������������������������6 Stability and Dedication �������������������������������������������������������6 Travel, Share, Earn ���������������������������������������������������������������6 Strategic Alliances . .7 Inteletravel Values. ���������������������������������������������������������������7 2 INTRODUCTION TO THE TRAVEL INDUSTRY What is a Host Travel Agency ���������������������������������������������8 Training Manual Travel Industry Organizations . .9 seventh edition 3 WHAT INTELETRAVEL ADVISORS NEED TO KNOW ///////////////////////////////////////////////////////// Online Reservations �����������������������������������������������������������10 Intelesearch �������������������������������������������������������������������������10 Pin, Password, Logging On. �����������������������������������������������10 Billing . .10 “Unusual travel Residents Or Citizens Of Other Countries �����������������������11 Photographs & Feedback . .11 suggestions Address Changes . .11 Changing Status . .11 are dancing lessons Commission Income Reporting: Form 1099 �������������������11 4 BOOKING TRAVEL from the gods.” Current Air Booking Policy for Flights Originating —Kurt Vonnegut, American Writer Outside of the US . .12 Can’t Find the Trip of Travel Partner I Want on the Website . .13 ///////////////////////////////////////////////////////// Are Prices Higher Or Lower Than Travelocity, Expedia Or Other Travel Websites? ���������������������������������14 What is a Net Rate? . .14 How Do I Register as a Travel Advisor With Travel Partners? �����������������������������������������������������������������14 ph. 800.873.5353 What If It Says I Need to Be Approved By fax 561.272.0813 web InteleTravel.com My Agency?. �������������������������������������������������������������������������15 InteleTravel.com The Travel Partner said my ARC number is 777 East Atlantic Ave., Suite 300 45 Buyers Group . .15 Delray Beach, FL 33483 Training Manual Developed Exclusively For InteleTravel.com by The International Travel Academy. Directed by Brian Tracy 2 | INTELETRAVEL.COM TRAINING MANUAL seventh edition TABLE OF CONTENTS 5 COMMISSONS 9 INTELETRAVEL.COM CONSORTIUMS How Much Commission Do I Receive? . .16 What is a travel agency consortium? . .25 When Do I Get My Commission? When Will I See It In What Is Ensemble �������������������������������������������������������������������25 My Report? �������������������������������������������������������������������������������16 Benefits of Ensemble �������������������������������������������������������������25 Independent Contractor Tax Status �������������������������������������16 Other Consortiums . .25 6 ADVISOR WEBSITE 10 COMMON FAQs Where Can I Send My Clients To Search And How do I update my Card Information? . .26 Book Travel? ���������������������������������������������������������������������������17 Can I have 2 names on One Account? ���������������������������������26 I Hit Upload But Can’t Find My Website . .17 Can I Book a package in our Booking Engine? . .26 Can I Make Changes To My Submitted Website Why is there a booking Fee? �������������������������������������������������27 Information? ���������������������������������������������������������������������������17 What are Cancel Fees? . .27 Why Do I Have To Include My Email Address?. .17 What Type Of Photo Am I Allowed To Use For My 11 MARKETING Personalized Website? �����������������������������������������������������������17 The Announcement . .28 Can I Change Other Things On My Site Besides The Referrals �����������������������������������������������������������������������������������28 Banner With My Personal Info? . .18 Make A Marketing Plan . .29 What If I Have A Common Name And Someone Else Build a Customer Base . .29 Already Has It? . .18 Family, Friends & Neighbors . .30 How Will I Get Paid Commissions For My Clients Who Business Associates & Existing Clients . .30 Purchase On My Personalized Website? . .18 Social Organizations ���������������������������������������������������������������30 How Will I Know What My Customers Have Purchased, Travel Talks . .30 Who Has Visited The Site, How To Contact Them? �����������18 Can My Customers Come Back And Find Their 12 MORE MARKETING IDEAS Itineraries And Bookings? �����������������������������������������������������18 Social Media �����������������������������������������������������������������������������32 How Do They Make Changes And Cancellations? . .18 Seminars & Lectures . .33 Now That I Have A Website, What Do I Do With It? Incentive Programs. ���������������������������������������������������������������33 How Do I Get People To Go There? . .18 Mailings & E-Programs . .33 Client Newsletter . .33 7 SALES TOOLS How Do I Get Inteletravel.Com Business Cards? How 13 MARKETING CODE OF CONDUCT Do I Track The Order? . .19 Golden Rule �����������������������������������������������������������������������������34 Can I Use My Own Logo? What Are The Rules About Social Media Marketing Rules . .34 Using Inteletravel’s Logo? . .19 Live Events. .34 Printed Material . .34 8 TRAVEL ADVISOR RATES AND PRIVILEGES Online Material . .34 FAM Trip & Other Travel Advisor Benefits . .20 Email Address �������������������������������������������������������������������������34 What Are FAM Trips And How Do I Find Them? . .22 Training �������������������������������������������������������������������������������������34 What Are Travel Advisor Discounts, Privileges And See Something Say Something. �������������������������������������������34 Other Benefits? Can My Companion Come Too? ���������������22 Photos ���������������������������������������������������������������������������������������34 How Do I Get Travel Advisor Rates? . .23 Seller of Travel . .34 Do’s & Don’ts Of FAM Trip Travel �����������������������������������������24 INTELETRAVEL.COM TRAINING MANUAL seventh edition | 3 THE TOP 10 THINGS TO DO NEXT Advisor Quick Start Guide AS A NEW INTELETRAVEL ADVISOR 1. Personalize Your Free Personalized Website events online or coming to a city near you - many FREE or with a In Just A Few Minutes minimal charge. Become a Niche Market or Destination Specialist, We have created your basic website, now click the Create My a Certified Travel Counselor, a Master Cruise Counselor, a France Website link in the Advisor Menu in the Advisor Only area of or Ski or Disney specialist, and so much more. Travel learning is www.InteleTravel.com, and personalize it with a photo (optional), fun! Try one and you’ll want to Learn More To Earn More! contact information, a slogan, etc. When friends, family, and other customers purchase on your site, all travel purchases are automatically coded with your advisor PIN and you get the 6. Join CLIA commission check! With NO set up or design fees and NO hosting Join Cruise Lines International Association (CLIA) the best charges. What are you waiting for? educational institution in travel. Cruising offers the BIG commissions, plus CLIA membership brings you a whole other level of travel industry benefits (even from hotels). For details 2. Order InteleTravel Business Cards and an easy online application, click on Education. One of the oldest but best sales tools... and now easier than ever with online ordering! Pass them out to friends, family, Travel Part- ners, everyone! Our easy to use online print shop, with the high- 7. Take A Familiarization Trip. est-volume printing partner, guarantees prices, quality and speed. Commonly referred to as a FAM. These are opportunities for Travel Advisors to get to know the leading Travel Partners, TIP: Show you are a professional. A business card is often destinations, resorts and cruise ships first hand, and are priced required to enter trade shows or conduct business directly far below retail prices to encourage your participation. As an with Travel Partners. InteleTravel Advisor, you have access to these educational experiences and fantastic deals. Click on Advisor Only FAMs in the Advisor Menu for complete details and current offers. (And be sure to read the rules Do’s and Don’ts Of Fam Trips.) 3. Join An Interactive Educational Webinar Or Listen-In On Nationwide Training Calls. Here’s where you’ll find Special Guest presentations by the 8. Follow InteleTravel on Facebook at www. world’s top Travel Partners, the latest hot deals, Advisor FAM Facebook.com/InteleTravel. trips, travel industry events, Top Advisor profiles, and more. Not only will this keep you up to date on the latest hot deals, Live every Tuesday night (online webinars) and Thursday night industry news, company news and travel inspiration, but it will podcasts, or replay anytime in the Advisor Menu’s InteleTutorials give you travel offer content you can easily share with friends . No fees. and customers by just clicking the Facebook “share” link. It’s an instant social media marketing plan for you! Then add your own photos, experiences and ideas. Make sure you click “like” on the 4. Promote Your Home Based Travel Agency. InteleTravel page. If you belong to any group, club or organization, you already have a great network that knows and trusts you. To use InteleTravel’s
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