Travel & Transport Sector Brochure
Travel, Transport and Logistics
drive
Accelerating change to improve the consumer experience Sector: Travel, Transport and Logistics Accelerating technological change
we accelerate change. Sector: Travel, Transport and Logistics 003 and Logistics Transport Travel, Sector: Sector: Travel, Transport and Logistics 002 and Logistics Transport Travel, Sector: Sector: Travel, Transport and Logistics Accelerating technological change scc.com/travel-transport-logistics
Introduction
Adam Clark, National Sales Director James Simpson, Head of Commercial, North East
The engine that powers the UK Businesses successfully As e-commerce volumes Using new forms of information economy is the commercial reap the benefits of digital increase year-on-year, many provided by sensors, deep sector. It combines the best transformation and technologies travel, transport, logistics and analytical tools, Digital Process in business leadership with such as hybrid cloud for parcel delivery companies Automation (DPA) and workflow innovation and technology significant competitive have exhausted traditional re-engineering, technology can to ensure that UK businesses advantage. SCC, backed by avenues of driving business provide actionable business continue to be highly respected over 40 years in the IT industry, benefit through people and information to drive future around the world. And at knows the commercial sector process-related change. As a strategy and the transport the heart of the commercial intimately and has enabled result, they are now looking organisation’s business sector’s success is the advanced organisations to capitalise to new technology and direction. This sector is well- utilisation of all aspects of on the benefits of these process automation to achieve placed to benefit from better digital technology. technologies through the competitive advantage. technology utilisation, yet provision of an enviable portfolio most companies are cautious of IT products and services. before embarking on significant operational expense and The key to SCC’s success change programmes. has been the lasting working relationships we develop The sector absolutely recognises with our commercial sector the need to undergo radical customers - integrating digital transformation as ourselves into their operational an enabler of competitive processes, to ensure that the advantage and new channels robust IT solutions we deliver for their customers. All provide genuine business companies will need to value. We strive to remain redefine their core processes at the leading edge of new and redesign the foundations technologies and how their of the business model using effective implementation can new technology. Partnering drive forward real change. We with established technology are now introducing the exciting providers will provide next chapter of ‘Industry 4.0’ organisations an effective technologies to our customers means of controlling operational including AI, machine learning, expenditure whilst managing 5G and IoT. The commercial bursts in high demand periods. sector never stands still and neither does the technology that At SCC, we have supported underpins it. business transformation for travel, transport and logistics At SCC, we want to continually organisations for over 40 years, see our customers succeed using our extensive knowledge in their chosen marketplace of the industry sectors to help through the powerful use of drive business efficiency and technology that we provide. That support digital transformation. passion is the ethos on which We are leaders in developing SCC was built and it continues and deploying IT products and to drive us forward. services and have the skills to enable companies to implement the right technology for their business, whether to transform their organisation or to augment their current infrastructure to Sector: Travel, Transport and Logistics 005 and Logistics Transport Travel, Sector: Sector: Travel, Transport and Logistics 004 and Logistics Transport Travel, Sector: maximise existing assets. Sector: Travel, Transport and Logistics Accelerating technological change scc.com/travel-transport-logistics
Key Travel, Transport and Logistics Challenges
Ensuring Service Delivery experience that makes the and documentation, along more complete picture of the most of their digital tools. These with COVID-19 concerns and current data landscape is an Demands on the travel, growing expectations require restrictions, are likely to lead opportunity for introducing and transportation and logistics more and more sophisticated to a long-term increase in exploiting business analytics in industry sector have increased software, technology and ‘staycations’ and lower inbound the travel and transportation exponentially with the digital operations, along with a and outbound traveller volumes. sector. This can be done by age, driving new methods of significant change in mindset leveraging ‘big data’ tools and customer engagement and and skills for organisations Ultimately, organisations predictive analytics to improve increasing customer expectation to remain relevant in an need to develop a strategy to operations, reduce costs and for rapid if not instant delivery. increasingly competitive market. minimise the impact both Brexit better serve customers. And with vast swathes of and COVID-19 could have on retail moving online due to To streamline the delivery their business, and ensure they In the future, advances in the COVID-19 lockdown and process, in line with customer secure their share of their target machine learning will leverage subsequent restrictions on face- demand, shippers and retailers customer base. social media trends, activity to-face shopping, meeting these are now increasingly looking from e-commerce websites, demands has never been more to bypass distributors by Using Data to Drive Efficiency point of sale information important. creating direct channels to their or even weather data to customers. Fully automated Never before has the transport understand current and future According to McKinsey, 87% online portals, ecommerce industry had access to market trends. That data of online shoppers consider and the ‘Amazonization’ of so much data. On-board can then be used to adjust delivery time to be one of commerce have all disrupted sensors, passenger counting pricing, promotions, routes the main determinants when the traditional supply chain systems, vehicle location and transportation methods deciding whether to make a networks. As a result, many systems, ticketing and fare to optimum levels. Predicting purchase. More accurate and transportation networks that collection, and scheduling demand is usually where narrower delivery time slots were established to manage and asset management are all companies start with analytics, are now expected, along with ‘business to business’ commerce contributing to this mountain but it can also significantly the ability to track packages are struggling to adapt to this of information. This opens benefit fulfilment challenges at every step of the delivery new ‘business to consumer to up exceptional potential such as transportation process. business’ environment. for deriving insights and constraints or routes. improvements for planning This expectation is permeating Brexit will undoubtedly have an and managing transportation into all aspects of business to impact on the cost of operating networks. consumer engagement, with within the European Union, travel organisations challenged along with the complexity However, the volume of data to deliver information on- and red tape of dealing with being generated and the demand and enhance travellers’ different sets of rules when in shortcomings of conventional journeys through technology the EU or the UK. This challenge data management tools integration. Passengers desire extends to travel organisations, have left that data under- we simplify. a seamless, simple, travelling where additional charges utilised. Creating a richer,
Transformational technologies Sector: Travel, Transport and Logistics 007 and Logistics Transport Travel, Sector: Sector: Travel, Transport and Logistics 006 and Logistics Transport Travel, Sector: Sector: Travel, Transport and Logistics 008 Sector: Travel, Transport andLogistics Accelerating technological change regulations. more thansimplycomply with threats, organisations must do and respond to evolving keep aheadof cyberattackers to incorporate changes, soto regulations maytake alongtime investment insecurity.However, their compliance isasufficient organisations into believing the industry, itmayalsolead a higherlevel of protection in regulation cancontribute to cyber threats. Althoughmore and therefore more exposed to makes networks more complex become more integrated. This IT andsupply-chainsystems proliferate across organisations, and IoTdevices start to As data digitisation,connectivity compliance. increased regulation andGDPR holding thatdata inlinewith best approach to securely they must alsodefinethe data analyticsandinsights, and drive efficiencythrough increase data warehousing So whilst businessesstrive to and reputational damage. compliance riskingfinancial standards, withnon- with appropriate security regulators to comply constant scrutinyfrom logistics sectors are under The travel, transport and Organisation Protecting andSecuringthe Logistics Challenges Key Travel, Transport and logistics industry, withpossible significant potential inthe been highlighted ashaving Blockchain technology hasalso creative, value-adding tasks. to concentrate onmore dedicated, repetitive jobs workers canbefreed from through theuseof technology, As businessesmodernise efficient supplychain. reconfigurable andmuch more organisations develop anagile, travel, transport andlogistics predictive analyticscanhelp Internet of Things(IoT)and as process automation, robotics, operations. Technologies such from transforming their maximise theROIreceived infrastructure, inorder to cost of updatingtheirlegacy each technology against the must weigh thebenefit of Companies inthesector from otherindustries. of digital experiences available customers whoexpect thetypes serve increasingly sophisticated introducing new technologies to accelerate, organisations are expectations. Asthese well aschangingcustomer and competitive forces, as driven bytechnological period of profound change, The sector isengagedina Innovation Transforming Operations with was established to deliver the Apprenticeship Taskforce (STAT) sector. TheStrategic Transport diversity inthetransport apprenticeships andimproved ambitions for new high-quality challenge bydetailing attempted to address this Infrastructure SkillsStrategy in2016,Published theTransport technologies. evolve, grow andadopt new many organisations’ abilityto competition for talent islimiting today’s workforce. Thisgreater which are noteasilyfound in digital andprofessional skills a requirement for new technical, automated services willtrigger This increased reliance on all modesanddestinations. goods andpeopleflow across centres, changingtheway the warehouse andsorting chain far beyondthewalls of Automation will affect the supply and priorities. changing businessopportunities workforces transform alongside must ensure thattheir and consolidation, organisations modernisation, rationalisation As technology drives Addressing theSkillsGap items atriskof counterfeiting. fresh foods, high-value items, or traceability of goodssuchas applications includingimproving
scc.com/travel-transport-logistics as aresult of Brexit. skilled workers from EUcountries age, andthedeparture of many that are approaching retirement skilled, knowledgeable workers by theincreasing numberof shortage isfurthercompounded The challengeof askills opportunities available. of skillsrequired andthe and highlightthewiderrange the industry to youngpeople, Logistics, avehicle to promote sector’s establishment of Think included theroad transport has madegoodprogress. This the sector andfour years on, its reach considerably across strategy andhasexpanded
Sector: Travel, Transport and Logistics 009 Sector: Travel, Transport and Logistics Accelerating technological change scc.com/travel-transport-logistics
Our Eight Key Solutions for Travel, Transport and Logistics
Your Key Challenges At SCC, our depth of • Managing Hybrid Workloads • Software Asset Management experience, knowledge and Matching cloud services Improving control over Addressing skills gaps facing Protect the resilience insight has allowed us to from a variety of cloud software usage to increase the sector whilst improving and availability of Provide a seamless, user-centric service to businesses develop a deep appreciation providers to the needs of the compliance and make costs gender equality and business services and people that demonstrates value for money of the key challenges faced organisation. more predictable. diversity disparity by our customers in the travel, transport and logistics sector. • Transforming Workplaces • Protect and Secure Applying this understanding Device and location Security and event to our broad portfolio of flexibility that helps deliver management that Maximise the value of data to Focus on cost control services and solutions, we have secure, modern, more proactively monitors, alerts, drive efficiency, competitive Digitally transform operations using innovative technologies and efficiency to drive identified eight solution areas collaborative ways of and manages threats to the advantage and improve such as data analytics, IoT, RPA and blockchain productivity and profitability that can directly and positively working while protecting the organisation’s infrastructure. customer satisfaction address the key challenges organisation’s infrastructure. faced by the sector today: • Professional Services • Efficient Product Supply Maximising value and driving Supporting legacy IT digital transformation environments through through access to proven best-in-class infrastructure technical and professional Our Solutions services. skills. EFFICIENT TRANSFORMING HYBRID DOCUMENT MANAGED PROFESSIONAL • Document Services • Service Desk PRODUCT SOFTWARE SECURITY WORKPLACES CLOUD SERVICES SERVICES SERVICES Improved data management, a blend of traditional and SUPPLY accessibility and innovative service desk collaboration through options with access to document digitisation. specialist support TRAVEL, TRANSPORT AND LOGISTICS Sector: Travel, Transport and Logistics 011 and Logistics Transport Travel, Sector: Sector: Travel, Transport and Logistics 010 and Logistics Transport Travel, Sector: Sector: Travel, Transport and Logistics Accelerating technological change scc.com/travel-transport-logistics
Managing Hybrid Workloads
The challenge data centres. This is ideal for The benefits Amid the uncertainty of Brexit organisations who want to These services and solutions and COVID-19, organisations support a legacy infrastructure enable travel, transport and need to identify new ways of with SCC’s expertise in logistics organisations to: driving efficiency into their core, production, test and processes, not only to protect development, backup and • Consume cloud services the resilience and availability of disaster recovery. By sharing rapidly and securely the services they offer, but also data centre space with other • Transition to an to drive ongoing cost savings tenants, organisations can infrastructure with at least and meet rising customer minimise costs in power and 99.9% availability expectations. By utilising cooling capacity, and more innovations like data analytics, easily explore the potential of • Increase future agility the Internet of Things (IoT) new innovations. and scalability of the IT and big data, organisations environment can transform their business In addition to these, we also models, identify opportunities provide a wider range of • Enable and accelerate to access new markets and technical services and facilities effective workload become more competitive. to ensure organisations get a provisioning hybrid cloud solution perfectly • Right-size support levels, The solutions suited to their needs. These from simple maintenance to SCC provides two key services include: full managed service to support the transformation of organisations across the Data centres • Cut costs through we innovate. sector. The first is Oworx, a We operate three Tier-3 data shared platforms and subsidiary business to SCC centres in the UK infrastructures that provides a complete suite Hyperscale partnerships • Improve cost visibility of cloud enablement services. Our strong relationships with through consumption-based These include cloud readiness Microsoft Azure and Amazon reporting assessments, health checks, Web Services expand the migration, tooling, architecting, breadth of our offering deployment and more, along with first-class 24/7 support. Network operations centres Oworx is available as a We support 24/7 infrastructure managed service, so customers monitoring and management only pay for what they need, from bases in the UK, Romania and gain the ability to scale up and Vietnam or down as required. Consultancy The second key service is We work with organisations to Managed Colocation, a secure determine their ideal solution, and flexible arrangement based on our extensive cross- where organisations can host sector experience their own infrastructure and hardware in SCC’s accredited Sector: Travel, Transport and Logistics 013 and Logistics Transport Travel, Sector: Sector: Travel, Transport and Logistics 012 and Logistics Transport Travel, Sector: Sector: Travel, Transport and Logistics Accelerating technological change scc.com/travel-transport-logistics
Transforming Workplaces
The challenge delivery programmes to support that our customers can take full Organisations that invest the transformation objectives advantage of a fast-changing in modern technology and of an organisation, and can business landscape. processes will enjoy improved deliver fully managed services workplace productivity that to manage and support the The benefits generates business stability, future workplace, if required. These services enable travel, growth and success. That’s transport and logistics because employees have Microsoft Evergreen organisations to: everything they need to work Our Microsoft Lifecycle as a anywhere, any time and on Service (MLaaS) facility makes • Design and deploy your any device. However, making it easy for organisations future workplace with world- this happen requires careful to maintain and securely class professional services consideration to be given manage all of their Microsoft • Leverage the latest Microsoft to funding, adoption, data environments. This managed technologies security and compliance, service looks after all the accessibility and user training. necessary updates and • Use established, proven upgrades, using Microsoft’s processes around The solutions management platforms and deployment we leverage all our 40 years of fully integrated with the expertise, and our status as a modern toolsets of InTuneTM • Support future workplace long-standing Microsoft Gold and AutopilotTM. We can advise environments with cost- Certified and Competency on appropriate strategies effective managed services Partner, to help our customers on adopting cumulative transform their productivity, updates to minimise business and transform how their disruption, and maintain and Microsoft environments enable update operating systems and that productivity: applications throughout their lifetimes. Windows 10 Transformation Our consultants engage with Audio Visual Solutions our customers to develop At a time when office utilisation solutions and strategies that is being changed by COVID-19, revolutionise user experiences. and video collaboration is We design, test and deploy on the rise, we can help our Windows 10 and Office365 customers adapt with a strong platforms that include unified and extensive AV portfolio. We communications strategies, deliver empowering solutions enterprise collaboration across video conferencing, platforms and application workspace technology and integration. We then design video content management, complementary technology with as-a-service options adoption programmes that available to maximise flexibility. encourage user adoption These are supported with expert of new technologies and services across consultancy, processes. We provide design, project management, strategic advice, architecture maintenance support and end- and design, deployment and to-end managed services, so Sector: Travel, Transport and Logistics 015 and Logistics Transport Travel, Sector: Sector: Travel, Transport and Logistics 014 and Logistics Transport Travel, Sector: Sector: Travel, Transport and Logistics Accelerating technological change scc.com/travel-transport-logistics
Efficient Product Supply
The challenge them for secure wiping at destruction of end-of-life Travel, transport and logistics the end of the term. Through devices. Collectively, these organisations are constantly DVaaS, devices are provided functions deliver efficiency, striving to remain competitive as part of an all-inclusive, cost reduction, rapid delivery, by identifying new customer managed solution that includes and peace of mind regarding markets or service offerings, full support, maintenance and treatment of sensitive data. and by reducing their cost administration, covered by a base, including within the single contract to maximise The benefits management of their IT estate. cost-effectiveness. Each stage These services enable travel, However, many organisations of the solution is provided transport and logistics are struggling to take by our in-house teams and organisations to: advantage of new ways of managed by our experienced working and transform digitally customer service team, to • Enjoy a fully managed asset because they cannot afford to ensure the highest levels of lifecycle service refresh their estate, or because support throughout the service • Benefit from our the management of their IT lifetime. accreditation with Tier 1 supply chain is inefficient and manufacturers complex. Supply Chain Services We provide a comprehensive • Manage costs effectively The solutions service across all six key through our internal SCC offers flexible options to stages of the supply chain: financing solution ensure our customers always Procurement, Configuration, have the right devices, at Data Security, Storage, IMAC • Meet sustainability goals the right time, with security, Services (Installs, Moves, through refurbishment and viability and sustainability Additions and Changes) and recycling services always in focus: Recycling. This is based around • Maintain a secure, up-to- our Lifecycle TM catalogue date, flexible estate of assets Device as a Service (DVaaS) tool where customers can Deploying DVaaS simplifies conduct product and service the purchasing, management transactions online, our and refresh strategy of an Commissioning Centre for organisation’s devices. We all types of hardware and we enable. provide state-of-the-art devices peripherals, and our zero- chosen from a mutually agreed landfill Recycling Service service catalogue, and collect for secure data erasure and Sector: Travel, Transport and Logistics 017 and Logistics Transport Travel, Sector: Sector: Travel, Transport and Logistics 016 and Logistics Transport Travel, Sector: Sector: Travel, Transport and Logistics Accelerating technological change
Document Services
The challenge strategies that help messages The benefits As a major processor of be conveyed more effectively. These services enable travel, information, travel, transport By removing the burden of print transport and logistics and logistics organisations management, vital IT resources organisations to: are challenged to maintain can refocus on core operations a single source of truth that and innovation. • Streamline workflows and records product and process processes information held securely in Managed Post Room • Create a single, integrated one place. At the same time, Our digital post rooms and view of data they must meet increased processes minimise the regulations around the secure processing time of inbound and • Rationalise property assets storage of data, and so need to outbound mail, while improving understand the data they hold its quality at the same time. • Support sustainability and where it is stored. Using a These managed services help agendas managed document service can support the adopting of quicker, • Increase information help in identifying new ways of more agile and more efficient accessibility, including working that take advantage working practices organisation- historic documentation of innovations in technology wide. such as data analytics and • Enhance protection and digital analysis to enable Secure Scanning Services security of sensitive data organisations to transform Secure record scanning their businesses, exploit new services, smart digital working business opportunities and methods and highly skilled better protect their customers resources can be deployed to and their data. reduce overall print volumes and improve accessibility to The solutions important data. Documents Our range of Managed can be stored on-premise, or in Document Services equip the cloud on SCC’s own secure, organisations with innovative resilient solution to ensure digital document management safety for data and to support solutions that support more compliance with GDPR. With integrated, agile ways of a complete, indexed view of working. These fully managed all its data, an organisation services give organisations can eliminate data silos, and access to SCC’s specialist promote a working environment managed print resources, that encourages collaboration without the requirement and communication. for recruiting or retaining additional in-house skills:
Managed Print Rooms These specialist resources and operatives help organisations move away from paper-based processes and workflows, towards digital transformation Sector: Travel, Transport and Logistics 019 and Logistics Transport Travel, Sector: Sector: Travel, Transport and Logistics 018 and Logistics Transport Travel, Sector: Sector: Travel, Transport and Logistics Accelerating technological change scc.com/travel-transport-logistics
Software Asset Management
The challenge software from requirement to The benefits Travel, transport and logistics retirement, with deliverables These services and solutions organisations are constantly including a gap analysis, enable travel, transport and seeking to cut costs so their next step recommendations logistics organisations to: limited budgets can be focused and priorities. The aim of the on core services and project assessment is to determine • Encourage new ways of delivery. However, they require risk and assess the impact this interacting with other a complex estate of software would have on the business. departments, partners and vendors to operate effectively, stakeholders and managing that estate A plan can then be documented • Gain complete visibility can be time-consuming and which advises how to and control of the software expensive. Many organisations minimise exposure, increase estate are devoting disproportionate management and control and resources to that management, deliver value. By identifying • Predict software spend reducing the time available to how software and applications accurately drive savings, and so a more are used, SCC can map this simplified, reliable approach against the organisations’ • Enable collaboration to licence and software asset license history to identify and cost certainty with management is needed. savings that can be made a common multi-agency through license consolidation. software platform The solutions We review market trends • Increase compliance and SCC’s Software Asset together with licence metrics licence optimisation Management (SAM) service and price changes to help our involves working with customers secure the right • Reduce costs through SCC’s organisations to evaluate product, at the right time, under buying power and licence their technology and licensing the right terms. optimisation contracts, assessing software usage and identifying any To ensure our customers can issues and commercial achieve optimum value from risks. Providing insight into their software estates, we their software estates puts deliver clear management organisations back in control reports and recommendations and highlights areas of for improving efficiency rationalisation to provide and mitigating risk. We can savings, while ensuring also provide best-in-class compliance with both vendors tools to monitor and track and legal regulations. usage effectively, ensuring compliance with vendor SCC’s SAM Maturity licensing requirements, Assessment identifies any where non-compliance gaps in existing tools, policies, carries significant fines and processes and governance reputational risk. to help deliver control over Sector: Travel, Transport and Logistics 021 and Logistics Transport Travel, Sector: Sector: Travel, Transport and Logistics 020 and Logistics Transport Travel, Sector: Sector: Travel, Transport and Logistics 022 Sector: Travel, Transport andLogistics we secure. Accelerating technological change SCC Protect andSecure organisation. and potential risksto the to identifyanysecuritygaps technologies andregulations looks atpeople, processes, current securityposition.This to assessandevaluate their we work withourcustomers A consultative approach where Predict spans four vital areas: the sametime. Thisportfolio maintaining robust securityat internal resources while in-house ITteams, releasing services lighten theloadon consultancy andmanaged lifecycle. Ourportfolio of every stage of thesecurity strategy thatencompasses a comprehensive security SCC helpscustomers develop The solutions the best option. with anexpert provider, isoften model, working inpartnership meaning amanagedservice to undertake independently, difficult task for organisations resources makes thisavery shortage of skilledsecurity standing oritsreputation. A data, thebusiness’s financial minimising anyriskto customer Achieving thisiscriticalto resolving vulnerabilities. approach to findingand sector must take aproactive on therise, businessesinthis With cyberthreats andattacks The challenge management to thenext level. take theirprotection andrisk minimise theirimpact,and prepare for securitybreaches, tasks, sothatcustomers can services andremediation We provide incidentresponse Respond defence capabilities. detection timesandimproving entire organisation, reducing and ‘invisible’threats to an a complete view of visible (SIEM) service, CSSdelivers and Event Management by afullSecurityInformation operations team. Powered a dedicated andexperienced detection services, delivered by access to best- in-classthreat (CSS) ensures customers get SCC’s CyberSecurityService Detect infrastructure. environments andon-premise and services, across cloud implement therightsolutions customers to define, supply and to grow. We collaborate with organisation’s attack surface can indirectly causean changing businessmodels In thecurrent marketplace, Prevent scc.com/travel-transport-logistics • • • • • • logistics organisations to: enable travel, transport and These services andsolutions The benefits strategies Support ongoingcompliance security strategy maturity of aparticular Tailor aservice to the to cybersecurity Enable aproactive approach and in-houseskills monitoring, riskassurance Cut thecost of security networks information, software and Secure valuable confidential organisation and productivity of the Protect thereputation
Sector:Sectors: Travel, Energy Transport and Utilities and Logistics 002 023 Sector: Travel, Transport and Logistics Accelerating technological change scc.com/travel-transport-logistics
Professional Services Service Desk
The challenge through a highly experienced The benefits The challenge ensure reliable service delivery The benefits The UK is facing a nationwide team of project and programme These services enable travel, Every day, employees in across telephone, email, chat, These solutions enable digital skills shortage, as managers that help ensure transport and logistics the travel, transport and social media, our ServiceNow travel, transport and logistics technology innovations drive outcomes are delivered on time organisations to: logistics sector challenge web portal and our virtual organisations to: the requirement for more and and on budget. their organisations to deliver agent, TrinITy (see below). These more digital expertise. However, • Access industry-leading an improved service and strong support mechanisms • Scale as required and only many travel, transport and Office365 and Collaboration digital transformation resolve problems rapidly help organisations react pay for what they need logistics organisations may not Support for introduction and expertise and permanently, so that quickly, scale appropriately • Drive continuous service be able to take advantage of deployment of Office365, organisations can focus on and release resources to focus • Leverage technical skill sets improvement through innovations such as the Internet unified communications (Skype their core objectives rather than on their core objectives. as and when they’re needed ongoing learning of Things (IoT) and Robotic for Business and Yammer), the day-to-day maintenance and knowledge base Process Automation, due to an enterprise collaboration • Rely on trusted programme of their infrastructure. To do TrinITy Virtual Agent development inability to attract and retain (Sharepoint, Teams, OneDrive, managements so, organisations need strong SCC’s affordable virtual agent the resources required. Exchange) and application support mechanisms which can gives users interactive, AI-based • Access new services quickly • Release resources to integration using PowerApp and react quickly and scale in times support through access to through rapid transitioning The solutions PowerBI. focus on innovation and of peak demand. instant, automated self-help SCC’s Professional Service development services. TrinITy can understand • Right-size support, from consultancy to a full practice numbers give our End-User Computing • Use projects and work The solutions complex enquiries and managed service customers access to people Delivery and management of packages on an outcome, Our service desk offering deliver clear answers that are who are exclusively focused on digital workplaces to take full fixed-cost basis combines traditional and next- personalised to the individual • Use solutions accredited to delivering digital transformation advantage of Windows 10, generation services with our user, while learning over time to ISO 20000-1, ISO 9000 and solutions. Using tried and modern application support own innovative virtual agent constantly improve the service ISO 27001 for Information trusted EUC ConsultTM services and enterprise platform: it can deliver. It’s accredited to Security methodology, our skilled management toolsets, ISO 20000-1, ISO 9000 and ISO architects and consultants including large virtual desktop Service Desk 27001 for Information Security, engage with customers environments. SCC’s Service Desk, built can be deployed across up to to provide a full-spectrum on 20 years of experience, nine different languages, and approach to transformation Networking and Security blends modern technology ultimately increases the number across seven key areas: Deployment and management with standards-based, proven of incidents resolved through for every network requirement, service management practice automation. A scalable agent Transformation Solutions across local areas, wide areas, to ensure that our services align that can be run 24/7/365 if Design and deployment of mobile and wireless, along with to an organisation’s objectives, required, TrinITy is available on transformation programmes, dedicated Security and Event culture and infrastructure. Our a per-interaction basis so that strategies, roadmaps and Management (SIEM) services Service Desk offerings are multi- organisations only pay for what target operating models, with for security assessment, channel, multi-lingual, meet they use. experience in the challenges of detection and resolution. best practice for ISO 20000 moving complex workloads to and ISO 27001 (Information the Cloud. Enterprise Platforms and Data Security), and can be tailored Consolidation for a mix of services. Technology Adoption A tailored approach to We combine in-house training storage, compute and It can act as a single public- and communication skills and business continuity, based facing point of contact to use our deep understanding of on in-depth knowledge of IT transformation, so customers many key providers (HP, can adopt new technology DellEMC, IBM, HDS, NetApp) faster, deliver improvements to and trusted relationships with customers and maximise ROI. global infrastructure solution Transformation Delivery: providers. delivery of exceptional governance and control Sector: Travel, Transport and Logistics 025 and Logistics Transport Travel, Sector: Sector: Travel, Transport and Logistics 024 and Logistics Transport Travel, Sector: Sector: Travel, Transport and Logistics Accelerating technological change
Customer Testimonials Summary
At SCC, we have decades of experience of dealing with all types of travel, transport and logistics organisations. These examples of our successful partnerships demonstrate the potential for modern IT and technology to transform operational efficiency and improve service delivery:
“Everything we do relies on IT, “SCC is a key strategic “Our relationship with SCC “Understanding the way that Britain’s departure from Businesses in this sector have A rich heritage and a bright Find out more even more so now than it did partner for Gist. We have had has expanded rapidly in the government reacts, the way it the European Union and more access than ever before new era in the past. We are spending a long standing and trusted two years since our initial behaves, its requirements, are the COVID-19 pandemic to innovation and data that Hopefully this guide has given £1billion at Manchester Airport relationship and we consider engagement. Their provision vital and SCC provide that. They have combined to create a can enable genuine digital With decades of experience you a flavour of what we have on processes and terminal them an incredibly safe pair of government approved and are known to government and time of great challenge for transformation. They can use in the travel, transport and to offer. Why not get to know us facilities, all of which have IT as of hands for the levels of pre-certified cloud solutions they make it easy for us in lots organisations in the travel, these capabilities to streamline logistics sector, we’ve built a little better? a backbone. We worked with service and support that Gist enabled us to rapidly fulfil the of ways.” transport and logistics sector. their operations, respond to a reputation both as a SCC to do both a top-down and requires them to provide on our stringent security requirements How companies trade, how a shortage in human skills trusted advisor and a leading Connect with us. a bottom-up assessment and complex and mission-critical IT of our government contracts. Colin Dobell, they deal with customers and and knowledge within the aggregator of innovative we looked at every part of our IT infrastructure.” SCC then augmented this with Managing Director, the ways in which customers sector, and provide services technologies. Invaluable linkedin.com/company/scc infrastructure to make sure that a wide range of additional Mitie use their products and services to customers that are better, partner relationships allow us it would be fit for the future. Mike Hornby, services including connectivity are being reshaped like never faster, more personalised to harness and deploy best-in- twitter.com/scc_uk Head of IT, to over 200 sites, managed before. Technology has a vital and more interactive. But class technology solutions right “SCC have put forward their A Gist print services, a new phone role to play in maintaining taking full advantage of these across the financial spectrum instagram.com/scc_uk team to work with us. They’ve system and an extensive break- efficient, profitable service opportunities is not without - and we continue to invest in been professional, they’ve been fix contract. The breadth and delivery through this turbulence difficulty: data must be the sector today to establish facebook.com/ credible, they’ve been very depth of their services enable and beyond. protected from cyber attack increased relevance and value specialistcomputercentres capable and they’ve helped us to consolidate so many in order to avoid penalties for our customers. our team along with their of our requirements with one from increased regulation vimeo.com/sccuk methodology, so it’s now our highly respected and trusted IT and reputational or financial As technologies emerge and strategy – SCC delivered us provider.” harm. And new systems and evolve at a rapid rate, we Email: [email protected] outcomes not outputs, and I innovations must seamlessly continue to shape our portfolio Visit: scc.com think that bodes really well for Eammon Price, integrate not only with legacy of services to incorporate the the future.” Finance and Commercial systems, but with other very latest capabilities, pushing Director, important elements of the the boundaries of technology to GEOamey supply chain. take the sector into an exciting Tricia Williams, and connected new era. Chief Operating Officer, SCC’s solutions and services for Manchester Airports Group travel, transport and logistics are designed to help businesses meet those challenges. Built on a wealth of expertise, they allow organisations to pivot towards a post-pandemic future in a forward-thinking, fully compliant way that meets operational and business goals. Sector: Travel, Transport and Logistics 02 and Logistics Transport Travel, Sector: Sector: Travel, Sector: Transport Travel, and Logistics 031 Sector: Travel, Transport and Logistics 026 and Logistics Transport Travel, Sector: Transport Travel, and Logistics 030