www.foldireland.ie
Annual Review & Accounts 2018 FOLD IRELAND - ANNUAL REVIEW & ACCOUNTS 2018 2018 FOLD Ireland Highlights The last 12 months have been very successful for FOLD Ireland.
302 €6.1m homes under Turnover management 1.6% Sickness & HIQA Absence Registered
€417k 110 Maintenance Staff €108k Tier 3 Spend Surplus STATUS with ICSH
95% Staff Vacancies filled in 3mths HFA 149 €6.7 Staff Training Certified Body Courses Status Private Loans
General €2.1m Needs Housing with Care Major Repairs Voids 0.4% 6.25% Voids 1.4% Arrears 0.8% Staff Turnover Arrears 3.3% Reserves
2 Our Mission Our mission is to provide the best housing, care and support to those in need of such services.
REGISTERED OFFICE BANKER SOLICITOR
FOLD Ireland Bank of Ireland Eugene F. Collins Suite C Baggot Street Temple Chambers Ashtown Business Centre Dublin 2 3 Burlington Road Navan Road Dublin 4 Dublin 15
INTERNAL AUDITOR EXTERNAL AUDITOR
PricewaterhouseCoopers Crowleys DFK Waterfront Plaza 16/17 College Green 8 Laganbank Road Dublin 2 Belfast BT1 3BN
REGISTRATIONS, AFFILIATIONS & MEMBERSHIPS
• Approved Housing Body (AHB) in Ireland with charitable status. CHY. No. 15142 • Tier 3 Registration with the Department of Housing, Planning, Community and Local Government (DHPCLG) • HIQA Registration • A Member of the Irish Council for Social Housing • Company Registration 357889 • Certified Body Status with Housing Finance Agency (HFA)
www.foldireland.ie 3 FOLD IRELAND - ANNUAL REVIEW & ACCOUNTS 2018 Foreword At FOLD Ireland we strive to provide the best housing, care and support for communities and individuals, as well as safe, secure and good quality homes. We have been carefully leveraging our treasury capacity to maximise new social housing development opportunities.
We have exceptional staff working Our Cherryfields and Anam Cara Housing During 2018 Alice Quinn, Pat Farrell and throughout our organisation, meeting with Care Schemes provide vital housing Martha de Buitleir resigned from the Board, housing needs, helping to sustain and daycare facilities for frail older having completed many years of dedicated tenancies and expertly supporting people and those with dementia. We service. Their contribution to our success vulnerable older people. continued to receive very positive HIQA and the welfare of tenants and residents reports throughout 2018. These confirm is greatly appreciated. We commend the 2018 was a pivotal year for FOLD Ireland the highest levels of personal care for exceptional work of our voluntary Board as we moved towards full operational residents, good governance and sound who remain fully committed to good autonomy. Since its establishment, FOLD financial management. These findings governance. We also welcomed John Ireland has benefited from its strategic are consistent with surveys of residents Lumsden onto our Board and look forward partnership with Radius Housing, and their families. We are delighted to to more new members joining in 2019. formerly Fold Northern Ireland. It was highlight the list of activities and events We thank our partners, our funders always our intention that FOLD Ireland for residents sponsored and in some and our staff for the crucial role they would become fully self-sufficient. A cases delivered by businesses, charities, have played in delivering very positive transitional programme commenced in sports clubs and churches. It is said that results this year for FOLD Ireland. Their 2017 and will complete in September communities should be judged by how commitment and buy-in to FOLD Ireland’s 2019. The management team, under they look after their most vulnerable. We vision and values enables us to achieve the guidance of a Transition Committee, are pleased to confirm that corporate our aims. We are especially grateful for social responsibility is alive and well in have overseen all aspects of the change the support of our tenants and residents Dublin City and Fingal County Council process which is on target to complete who put their trust in us. before the end of 2019. areas. Our residents are truly grateful of all such support. We have exciting plans for 2019. We intend In 2018, we had 223 homes under to commence 119 new homes on site construction across 5 sites in Dublin. At FOLD Ireland is regulated by the Charities Regulator, HIQA, the HSE and the Housing and to complete our signature projects the same time we took 22 new homes Regulator Ireland. We are also annually at St Agnes and Dolphin Park. This will into management. All while negotiating assessed by the HFA in relation to our see a further 200 new homes come into for up to 196 additional starts for 2019. borrowings capacity. We are pleased management. We have plans to develop 2018 was a record year of growth to report that FOLD Ireland received a new Treasury and Asset Management for FOLD Ireland. We were always favourable reports in all cases. Strategies and commission our new conscious of the need to balance our We delivered a €108k surplus in the Advance HR IT system. growth ambitions with sound finance year, marginally better than budget. As We are confident that FOLD Ireland will and risk management. To this end, we FOLD Ireland increases its development continue to meet, and where possible, enhanced our governance and reporting programme so we have seen fixed assets exceed its responsibilities to tenants systems with the assistance of treasury and loans increase markedly at the same and residents, influence our sector and consultants Centrus. They have provided time. This trend will continue through address the housing crisis. invaluable independent advice and added 2019. Our reserves for future repairs and financial assurance. contingency grew to €3.6m. Meanwhile, we continued to manage our cash through We were reminded of the pressures proactive arrears and voids management. facing local builders when a partner on a strategically important contract went into We instructed Asset Management examinership. We managed to restart Consultants RAND to survey a sample the project after a short delay with a of our properties during 2018. RAND’s minimal rise in costs. We are appreciative projections confirm that our asset of the hard work and commitment of our investment programme is adequately covered under our current reserves development team and all our business Peter Ayton John McLean provision. The repairs and servicing partners in ensuring this vital housing Chairperson Chief Executive project remains on track. performance of our two maintenance contractors were within target.
4 My name is James Kirk and I work as a Clerk of Works for FOLD Ireland.
I recently relocated from Vancouver, FOLD is experiencing a dynamic Meeting and helping tenants settle into Canada back to Ireland. My previous period of change and growth which I’m their new homes is very rewarding, role was a Local Authority Inspector looking forward to being a part of. making me feel part of something for the City of New Westminister for positive. The highlight so far has been the the last 6 years. successful completion of our project I started with FOLD in January 2019 Wellview House, Tonlegee Road. It and I have settled into my new role was great to be involved in helping 47 very well. I have enjoyed embracing older persons move into high quality new challenges and building new accommodation. Having been involved relationships with colleagues, in development for the last 20 years, contractors and tenants. social housing is a new venture for me.
www.foldireland.ie 5 FOLD IRELAND - ANNUAL REVIEW & ACCOUNTS 2018 Board and Governance
FOLD Ireland’s Mission Statement is ’to provide the best housing, care and support to those in need of such services’.
The Board sets the strategic direction of FOLD Ireland. Board of Management and their Interests They support and challenge management and ensure a The company is limited by guarantee and does not robust system of assurance and controls is in place and have any share capital. We confirm that the Board of being followed. Management who served during the year did not have a beneficial interest in the company. Corporate Strategy for 2017 to 2021 We embarked on the second year of our fourth corporate All Board members serve in a voluntary capacity and planning cycle. The new Corporate Plan commenced do not receive remuneration for their services to FOLD amid exceptionally high growth expectations of Ireland. FOLD Ireland annually reviews its skills base as Government, as set out in their ‘Rebuilding Ireland’ plan. part of its Annual Appraisal. Prospective board members Over the next 5 years we plan to play our part in helping are invited to join the Board and provide leadership on to deliver the strategy by nearly trebling our housing the basis they have no conflicts of interest and will abide stock and commencing on site close to 450 new starts. by the Rules of the Approved Housing Body and its Code of Governance. Members annually declare their interests At the same time we will seek to enhance our Housing and restate their acceptance of FOLD Ireland’s Code of with Care (HWC) offering, seek further efficiencies and to Conduct. Members are invited to declare any interests at negotiate an appropriate care rate with the HSE.FOLD All while GROUPthe commencement STRUCTURE of all board meetings. providing the best possible services for our residents as well as more ‘Dementia Friendly Communities’ around Board members support the management team through our schemes. their leadership and challengeFOLD function. Ireland Members attend conferences and seminars and participate in meetings As we achieve our growth expectations so we expect our with stakeholders and businessBoard of Management partners. FOLD Ireland borrowings to exceed €100 m. Key ratios such as interest submit Lobbying Returns in accordance with statutory cover, gearing and debt per unit are now being monitored requirements. Operations, Development Finance & Audit periodically through the business year. Stress and Committee Committee Committee scenario testing are performed to ensure that growth plans are achievable and risks are being appropriately managed. The Board reviewed FOLD Ireland’s borrowing capacity, increasing it to €75m. On top of this extra assurance we regularly monitor cash flow and progress across our development sites. In addition, FOLDFOLD Ireland COMMITTEES engaged treasury consultants, Centrus, COMMITTEES in 2018, to independently review Fold Ireland Development Audit & Operations FOLD Ireland’s treasury assumptions and Board Risk borrowing capacity. They will assist us with Peter Ayton Chair • • • our treasury strategy in 2019. Mary Walsh Vice Chair • • John Campion Secretary Chair Alan Bradley • Chair Pat Farrell • Peter Gibson • Chair John Lumsden • Máire Cunningham • • • Martha De Buitléir • • Noel Mulvihill • Ciaran O’Donoghue • Key • attends the Committee
6
COMMITTEE STRUCTURE RECRUITMENT AND SELECTION PROCEDURES FOR BOARD MEMBERS The above diagram shows the Committee structure in place from FOLD aspires to maintain a balance of Board Members who are representative 1st April 2009. of all sections of the local community. New members are recruited by a process of election from the tenant body, through public advertisement and by direct FOLD operates the following recruitment where skills shortages cannot be met through public advertisement. subcommittees; Audit, Governance, Three members of the Board are elected representative tenants. Business Development, Finance, Housing, Care Services and Human Resources.
www.foldgroup.co.uk FOLD ANNUAL REVIEW & ACCOUNTS 2010/2011 — 3 Board of Management
Peter Ayton – Chairperson Martha de Buitléir Peter was an Executive Manager Martha de Buitléir has 20 years with Dublin City Council. During his experience as a nurse in a variety career he worked at management of roles in Ireland, UK and Australia. level in the Finance and Housing She is a specialist in palliative care Departments. He has extensive and has worked on the home care experience of social housing team and is a Clinical Education construction, development and policy. Facilitator in Our Lady’s Hospice. She is a Past President of Junior Chamber Dublin.
Mary Walsh Peter Gibson Mary Walsh is a chartered Peter is a retired social worker. accountant. She is an independent Previously he was Deputy Director member of the National Economic of Social Services for the Health & Social Council and serves on and Social Services Board. the board of a number of public His responsibilities included sector, not for profit and private commissioning services for older companies. She was formerly a tax people, people with mental health partner with PricewaterhouseCoopers, Dublin. needs and people with learning and physical disabilities.
Alan Bradley John Campion Alan Bradley is a Chartered John Campion is a HR/Change Surveyor (fellow of the Royal Management Consultant and Institution of Chartered Executive Coach. John was formerly Surveyors) and former Executive Director of Sustainability International Director of Jones and HR at ESB. John is a Fellow Lang LaSalle before retiring in of Engineers Ireland and is also a 2001. He is currently a Trustee of Fellow of the Chartered Institute of the Iveagh Trust and Consultant Personnel Development. of the Clancourt Group.
John Lumsden Pat Farrell John is an economics graduate of Pat is Group Head of Trinity College Dublin and a former Communications with Bank of employee of the Civil Service with Ireland. Pat has served as CEO of the Department of Transport. He the Irish Banking Federation, and is has held senior positions in that Chairman of Sightsavers Ireland. Department with the responsibility for road, rail, maritime and aviation matters.
Noel Mulvihill Máire Cunningham Noel is currently CEO of the Máire is a member of the Business TLC Group of Nursing Homes in Law Committee of the Law Society Santry, Maynooth and City West. of Ireland and has been a partner His background is in General and at Beauchamps since 2006. Psychiatric Nursing. He previously Beauchamps is one of Ireland’s worked in the Public Health sector. leading full service law firms.
www.foldireland.ie 7 FOLD IRELAND - ANNUAL REVIEW & ACCOUNTS 2018 Growth
Development and Housing Management
FOLD Ireland seeks to develop sustainable and thriving We undertake continuous and rigorous assessment communities in partnership with local people, political of our housing stock by way of annual RTB home representatives and other key stakeholders. We have inspections and FOLD Ireland’s Annual Stock Survey a track record in regenerating neighbourhoods through with partners RAND. Planned, cyclical, repairs and effective consultation whereby our design and planning servicing programmes are delivered annually to ensure teams engage in meaningful dialogue. The resultant homes remain safe, secure and well presented. We also developments are sympathetic to their surroundings undertake fire risk assessments and other statutory and the environment as well as being much sought after compliance checks in our role as an approved housing places to live. body and social landlord. During 2018, we took 22 new homes into management FOLD Ireland’s development programme on site during while commencing a further 223 new homes on site. At 2018: the same time we increased our pipeline of development prospects, identifying a further 196 homes. Our Name of Scheme Units development team continue to engage with developers, Dolphin Park 43 local authorities and investors on additional new projects St Agnes, Crumlin 97 according to our Corporate Strategy development target. Phoenix Park, Dublin 31 FOLD Ireland is seen by many as the partner of choice on new Part V developments. We are able to provide Tonlegee Rd, Raheny 47 expert advice on design and tenant requirements Carrickmines 5 for apartments and houses for the over 55’s. Our TOTAL 223 development, project management and clerk of works staff can offer practical guidance on design Dolphin Park specifications, programme management, conveyancing Following on in the theme of regenerated contracts and planning obligations. Our housing teams neighbourhoods, we were pleased to be appointed can assist with the allocation of tenants, community by DCC to the Dolphin’s Barn Regeneration Project, safety, the management of anti-social behaviour and the to provide 43 apartments for active older people. We setting up of community management companies. have invested time and effort in engaging with the local At FOLD Ireland, we understand the importance of community to ensure we develop the most sustainable supporting tenants through effective housing and asset housing solution for this historic city neighbourhood. management. We seek to assist our tenants through Following a lengthy consultation process we successfully proactive arrears management and the avoidance of achieved planning permission for the new development unsustainable personal debt. Staff are trained in the and procured a contractor for the project. efficient letting of properties. They have experience in managing neighbourhood disputes and in engaging social services and the Garda should the need arise.
302 223 196 Owned and Managed Site under Construction Advanced Negotiation
8 Grange Abbey Monkstown A key aspect of Marianella is the outdoor space The Part V Development at Monkstown is located on St connecting each apartment building. Every architectural Fintan’s Park, Abbey Road in Dún Laoghaire. This was the detail has been meticulously considered to create a first development for FOLD with Dún Laoghaire Rathdown harmonious environment. Marianella is set within County Council. Dublin based Reddy Architecture and parkland with features such as a play area, a small Urbanism designed the development. Greenleaf Homes outdoor gym and extensive outdoor seating. constructed the family homes. The project was completed at the beginning of 2018. Marianella Marianella is located off Orwell Road on the South Side of Dublin, close to Rathgar Village. The 19 spacious apartments comprise 17 one-bed and 2 two-bed apartments over 4 floors. Each apartment has a glazed balcony, secure underground car park, high spec security and access control, including video link to the main entrance. Residents are close to Rathgar Village, bus routes and the Luas.
www.foldireland.ie 9 FOLD IRELAND - ANNUAL REVIEW & ACCOUNTS 2018 FOLD Ireland Housing Schemes
Cherryfields HWC Anam Cara HWC Ballygall Road East 2D Cherryfields Lawn, Hartstown, Dublin 15 St. Canices Road, Glasnevin, Dublin 11 Glasnevin, Dublin 11
New Seskin Court, Tallaght Farmleigh Woods, Castleknock Dunboyne, Block C3, New Seskin Court, Whitestown Way, Tallaght, Dublin 24 Chestnut Lodge, Farmleigh Woods, Whites Road, Castleknock, Dublin 15 Co. Meath
Fortfield Square, Terenure Rathborne Court Phibblestown Woods Block 1, The Courtyard, Fortfield Square, College Drive, Terenure, Dublin 6W Rathborne Court, Earlswood, Rathborne, Ashtown, Dublin 15 Ongar, Dublin 15
Latchford, Clonee Marianella Monkstown Hansfield, Castaheany, Dublin 15 Orwell Grove, Orwell Road, Rathgar, Dublin 6 Grange Abbey, Abbey Road, Monkstown, Co. Dublin
10 Value for Money For FOLD, value for money is about being effective in how we plan, manage and operate our business.
At FOLD Ireland we seek to achieve VFM by utilising • 111 individual and 38 group staff training and our assets and resources as much as possible, in development sessions order to meet the needs of current and future tenants • Over 35 major entertainment events for HWC and residents. We consider economy, efficiency and residents delivered with community groups, charities effectiveness in all that we do whilst having regard for and partners safety and quality of service. • Competitive pricing of design, project management, We are committed to continuous improvement through maintenance, servicing and building services the training and development of our staff and our investment in systems and processes. Our staff are empowered and enabled to deliver VFM solutions and Tenant Testimonials business improvements. These benefit our customers, funders and delivery partners. “I love it here, I feel like I won the lottery. The neighbours are all very nice, and FOLD Ireland We have sought to maximise our development output were really supportive to me, especially when within the confines of a sound treasury strategy. At setting up my new home.” the same time we have carefully grown our delivery capability with a firm focus on controlling indirect costs. Dave, a tenant at St Finian’s Park, Monkstown Our procurement and asset investment strategies advocate competitive tendering, life-time costing and customer satisfaction. As a responsible business we “The full impact of living in our new home cannot seek solutions with minimal impact on the community. be described accurately in words. It has changed each of our lives immensely. Our quality of life We regularly survey our customers to assess the has dramatically changed and it brings a sense relevance, quality and value of our services. We of well being, happiness and contentment like positively engage with our regulators, funders and public never before. We will never forget the support and representatives in our development and day to day professionalism of the FOLD Ireland staff. We are housing and care activities. Such valued feedback over so very grateful for our new home”. the years has helped to shape our offering and improve our business. Patricia, tenant at Marianella, Oldwell Road. Examples of VFM within FOLD Ireland include: • 22 new homes handed over in 2018 • 223 further homes under construction • Investment in new Housing, Finance and HR IT Systems • Staff absence of 1.6%, well within target of 2.5% • Staff turnover of 6.25%, well within target of 10%
www.foldireland.ie 11 FOLD IRELAND - ANNUAL REVIEW & ACCOUNTS 2018 Finance & Performance 2018 was a pivotal year for FOLD Ireland in terms of growth and the financing of new developments. At the same time all financial transactions and reporting were centralised within the Dublin Head Office.
We assess financial and operational risks around all In terms of housing management, our void levels in new business development opportunities. This is in HWC and non-care housing at year end were 1.4% and addition to periodic reviews of the financial capacity 0.4% respectively against targets of 3%. of the organisation. FOLD Ireland’s total private borrowings rose to €6.7m by 31 December 2018. We FOLD Ireland finished 2018 with a moderate surplus of had a further €9.6m in CALF loans with the DHPCLG. €108k. During this year of rapid growth we continued We conduct stress tests of our business model against to carefully manage costs and protect income. Our rising interest rates, costs and unfavourable rent fixed assets as of 31 December 2018 were €50m (net settlements. In 2018 we engaged Treasury Specialists, of depreciation). FOLD Ireland’s total reserves rose to to independently review our cash flow projections €3.6m. and future financial ratio assumptions. We anticipate continued marked increases in borrowing and received further assurance regarding the adequacy of our capacity and reserves.
12 INCOME AND EXPENDITURE ACCOUNT FOR THE FINANCIAL YEAR ENDED 31ST DECEMBER 2018
2018 2017 € €
Income 6,091,285 5,994,796 Direct costs (4,956,916) (4,795,894)
Gross surplus 1,134,369 1,198,902
Administrative expenses (713,095) (523,763)
Operating surplus 421,274 675,139
Interest Receivable 49 696 Interest payable and financing costs (313,392) (211,336)
Surplus for the year 107,931 464,499
BALANCE SHEET AS AT 31ST DECEMBER 2018
2018 2017 € € Fixed assets Tangible assets 50,074,883 40,985,985 50,074,883 40,985,985 Current assets Debtors: amounts falling due within one year 396,185 365,030 Cash at bank and in hand 3,620,341 1,782,514 4,016,526 2,147,544 Creditors: Amounts falling due within one year (1,631,236) (1,717,311) Net current assets 2,385,290 430,233 Total assets less current liabilities 52,460,173 41,416,218 Creditors: Amounts falling due after (48,835,831) (37,899,807) more than one year Net assets 3,624,342 3,516,411 Reserves Income and expenditure reserve 3,624,342 3,516,411 Total reserves 3,624,342 3,516,411
www.foldireland.ie 13 FOLD IRELAND - ANNUAL REVIEW & ACCOUNTS 2018
14 Housing with Care
Placing our residents in the heart of the community.
FOLD Ireland currently operates two Housing with Care We encourage all our residents to participate in activities. schemes, Cherryfields, in Hartstown and Anam Cara, in Some of the highlights of 2018 include: Glasnevin. Both schemes have 56 apartments providing accommodation and care for older people including • A Valentine’s Day tea dance in collaboration with those with dementia and physical disability. We provide Dublin City Council’s Active Age Group 24hr residential care and support in agreement with • Mother’s Day trips to local pubs for dinner the resident, their family and the health and social care • Trips to Farmleigh, The Guinness Storehouse, professionals. One of our key aims is to promote each Malahide Castle and the Botanic Gardens resident’s independence. • Collaboration with local nursing and day centres for Neighbours Day in May and Alzheimer’s month in We offer a person centred care plan for each resident. September The care plan is agreed initially with the resident. It is • Our Annual Mass for former residents held in then regularly reviewed and evaluated to ensure the November for staff, residents, family and friends support continues to meet the needs of the resident. • Bank holiday weekend musical entertainment HIQA conducts announced and unannounced inspections. • Summer BBQs with families and friends • The Dublin Gospel Choir attending the lighting of our Relative’s meetings are held twice a year and resident’s Christmas tree families are encouraged to attend. We receive invaluable feedback on the care and support we provide. We regularly hold Sonas sensory events for residents. Minutes of these meetings are displayed on the notice We introduced Tai Chi classes in 2018 for all residents board. Examples of key agenda items include: achieving high participation levels. Reminiscence therapy is available at all times in our sensory rooms. • Food quality and choice • Activities within the schemes and outings to the During the year we introduced weekly exercise classes community in collaboration with Siel Bleu. They offer group exercise • Staff changes & updates programmes for the elderly. Their expert physical • New policies and procedures trainers gauge the ability of each participant and tailor • HIQA inspections classes to meet the group needs. Together these provide physical, social and psychological benefits for residents. Activity calendars are also displayed within each scheme. Our hairdresser visits each scheme once a week.
In 2018 we established a Dementia Friendly Local Engagement Programme aimed at building awareness of Dementia in the community. We invited children and teaching staff from local schools to visit our schemes and to meet with our residents. In return, our staff will visit the schools and deliver informative dementia training programmes for the students. We expect the programme to fundamentally change views on dementia and to improve communications between our residents and their neighbours in the community.
www.foldireland.ie 15 FOLD IRELAND - ANNUAL REVIEW & ACCOUNTS 2018 General Needs Housing
Giving our tenants and residents a meaningful say in how we run our business
In 2018 we developed our latest Tenant Engagement FOLD Ireland is a community based housing provider. We Strategy aimed at giving our tenants and residents a encourage integration and the respect of diversity. From meaningful say in how we run our business. The strategy our initial consultations to pre-tenancy engagement will be rolled out in 2019; commencing with our recent we encourage two-way dialogue. We want people of development at Tonlegee Road. We aim for tenants to different cultures, generations and perspectives to be become involved in decision and policy making and able to celebrate their culture, while contributing to wider issues which affect their tenancy, their home and their community development. community. They can inform us on practical ways of improving service delivery. Our intention is to roll out our FOLD Ireland Housing Projects strategy across all housing projects. Name of Scheme Location Units LA Cherryfields Hartstown, Dublin 15 59 FCC Community development is an integral part of FOLD’s mission. We seek to be an advocate for community Anam Cara Glasnevin, Dublin 11 56 DCC integration and we pride ourselves as being deeply Whitestown Way Tallaght, Dublin 24 35 SDCC rooted in the local communities. We encourage Farmleigh Woods Castleknock, Dublin 15 12 FCC intergenerational exchange and facilitate the learning Fortfield Square Terenure, Dublin 6 23 SDCC experience. Phibblestown Woods Ongar, Dublin 15 9 FCC We support outreach services, especially on health, Rathborne Court Ashtown, Dublin 15 8 DCC community safety and wellbeing matters. We assess Latchford Castaheany, Dublin 15 15 FCC local interest for: chiropody; optical services; dentistry; Ballygall Road East Glasnevin, Dublin 11 50 DCC hairdressing; podiatry; exercise and education classes; massage and beauty therapies. These interventions Dunboyne Castle Dunboyne , Co. Meath 13 MCC help older people to remain independent for as long as Marianella Rathgar, Dublin 6 19 DCC possible. Grange Abbey Monkstown, Co. Dublin 3 DLR Total 302
16 Staff & Communications
We enable and empower our staff through person centred training and development and the investment in new IT systems.
Staff Engagement Communications We greatly value the professionalism and dedication of We reviewed our Marketing and Communications all our staff. Their partnership with residents’ friends strategy in 2018 and our promotional resources. We and family, district nurses, local authority staff, the use social media to highlight the positive experiences of Department, the Housing Agency, Gp’s and other delivery our residents and to educate the public on the breadth partners ensures our tenants and residents sustain their and diversity of our homes and services. We have active tenancies and achieve the best possible quality of life. Twitter and Facebook sites. Our website provides key Staff turnover at 6.25% and absence levels at 1.6% were information on our services and our housing projects. We well within our targets of 10% and 2.5% respectively distribute a quarterly newsletter at each housing with care and compare very favourably with our sector. Many scheme. mandatory training courses were delivered within the year. In total we had 58 training programmes over the ICSH Representation 12 months with almost 100% attendance levels. This Our managers continue to represent the interests broke down to 23 mandatory and 35 specialist training of tenants, residents and the organisation through events. Training included Epilepsy Awareness, Managing participation on a number of working groups within Responsive Behaviour and Dementia Education, Person the ICSH. Tina Donaghy, our Director of Development Centred Language, and Safeguarding of Vulnerable People sits on the Board and the Council of the ICSH. She also amongst others. represents the organisation on the Tier 3 working group and the Development committee. Martina Conroy, our Director of Housing and Care Services sits on the Special Needs Committee of the ICSH and Urs Lanz, Director of Finance and Corporate Services, represents the organisation on the Finance Committee of the ICSH. Our Staff Turnover at Absence levels at staff are regular attendees of IBEC training events and 149 attend various seminars relevant to the Housing and 6.25% 1.6% Training Care Sectors. Target 10% Target 2.5% Courses
www.foldireland.ie 17 FOLD IRELAND - ANNUAL REVIEW & ACCOUNTS 2018 Key Contacts
John McLean Fiona McAnespie Chief Executive Director of Care Services
[email protected] [email protected]
Urs Lanz Martina Conroy Director of Finance and Director of Housing and Care Corporate Services Services
[email protected] [email protected]
Tina Donaghy Director of Development
18 Catherine and Charlie both grew up in Dublin. They moved into a FOLD development at Wellview House, Tonlegee in March this year. They had lived previously in Darndale for 20 years before deciding to “right-size” at this stage in their lives.
Catherine looks after her brother’s children and is part We don’t even turn the telly on if we are here during the of The Sea of Change Choir who have raised over half day - we are much better off here”. a million for the charity Aoibheann’s Pink Tie. Charlie Catherine explains what a positive experience she and works part-time doing gardening and helping in the local her husband have had with FOLD, with Charlie adding: community centre. “Anyone we’ve met so far seems just like ourselves, down When the tenancy process commenced, Catherine says to earth”. Catherine and Charlie are looking forward to their she envisioned herself on the balcony and once they were future in Wellview: “It’s nicer to come home here for some handed the keys to the apartment, she instantly fell in love reason. Imagine coming home from the holidays, it would with their new home: “When I opened that door I just felt I be lovely”. Reflecting how happy they are in their new was home, like this is where I should be”. apartment, Catherine jokes how Charlie would never move out, even if he won the lotto! Although Catherine and Charlie initially felt nervous about the move, the nerves quickly faded. Catherine tells us how, in their previous home, she enjoyed sitting in the kitchen reading a book whereas Charlie enjoyed watching the TV in the living room. Catherine reveals that as they had both become used to this routine, the change of “right- sizing” worried her. However, since moving into their new apartment, she and Charlie are closer than ever: “We get on so well. We sit on the balcony and have our tea.
www.foldireland.ie 19 FOLD Housing Ireland CLG Ashtown Business Centre Navan Road Dublin 15
T: 00353 (01) 822 8804 E: [email protected] f FOLD-Ireland t @FOLD_Ireland www.foldireland.ie