Annual Social Responsibility Report

ANNUAL SOCIAL RESPONSIBILITY REPORT

CONTENT

1. MESSAGE FROM THE CEO ...... 5

2. WORDS DEFINING US ...... 7

3. BUSINESS CARD ...... 9

4. PROJECTS ...... 11

5. PARTNERSHIPS ...... 16

6. EMPLOYEES ...... 18

7. AWARDS ...... 20

8. ECONOMIC REPORTING (FINANCIAL DATA) ...... 24

9. SOCIAL REPORTING (ACTIONS IN SUPPORT OF THE COMMUNITY; SOCIAL BENEFITS OF OUR PROJECTS) ...... 26

10. REPORTING ON ENVIRONMENT (ENVIRONMENT ACTIVITIES) ...... 38

11. COMMUNICATION ON PROGRESS ...... 41

12. TARGETS 2011 ...... 47

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010

MESSAGE FROM 1THE CEO

2010 ANNUAL SOCIAL RESPONSIBILITY REPORT am extremely pleased to announce the launch of the third Social Responsibility IReport of SIVECO Romania. We have made a usual commitment from the annual evaluation of our company activity from the economic, social and environmental point of view, being aware that this effort helps us analyze objectively what we have done in the previous year and the things we have to carry out further on.

e are thus joining large international companies who Whave made an obligation from the triple non-financial reporting, knowing that transparency and easy access to information on the economic, social and either when we refer to carrying out IT environmental performances of a company products that would carefully manage the are vital. organizations resources or to the action of supporting various social campaigns. or SIVECO Romania, the year 2010 has been the year of international ur contribution to the development of Fprojects and of projects funded society is given by the projects we run from European funds as well. SIVECO Oin Romania, and for organizations of Romania has achieved an increase of the European Union, in Tunisia, Azerbaijan, the general turnover by 20% compared Turkey, Bulgaria, Morocco, United Arab to 2009 and has concluded over 100 new Emirates, Republic of Moldova, Belarus, contracts, which represents an absolutely Oman, Bahrain, Cyprus and Macedonia, outstanding performance. We consider projects with a strong social component, we were striking a positive balance sheet, dedicated to teachers, pupils, students, extremely encouraging for our activity in a employees from various public and private more than complicated year. It is one more organizations. proof that bid efforts are rewarded and that in a crisis also lay opportunities which one e are confident that in 2011 as well can and has to take advantage of. In 2010, we will provide solutions with a we have continued to successfully apply Wpositive impact in society, aligning the strategy of targeting the emerging ourselves to the expectations and needs external markets. of our customers, investors, employees, partners and the community. elevance, efficiency, efficacy, impact and sustainability are key words for the projects we are running, 6 R projects stimulating the economic and Irina Socol, social development. Irrespective of the President and CEO economic context, we remain an active SIVECO Romania supporter of social responsibility policies,

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 2WORDS DEFINING US

2010 ANNUAL SOCIAL RESPONSIBILITY REPORT "Our success is the success of our customers. Over the past 19 years, we have learnt that the effort, passion, desire to be better every day, the courage and ambition are part of every day’s success. The same goes for the obstacles, as without them we would not have reached wisely our targets. There are 19 successful years for a numerous team, partly the same team who has embarked on this long journey, bringing us great satisfactions and unexpected experiences. A team whose force and ambition is similar to the marathon athletes, knowing to use their capacities at the maximum. SIVECO Romania is for almost twenty years on the market of best IT players, due to the things well done and the respect for customers.” Irina Socol, President and CEO

“We are persistent and optimistic, qualities which have helped us successfully complete difficult projects, apparently even impossible ones.” Alexandru Mihail Rădăşanu, Vice-President Research and Development

“We want to become the best. It is the goal we have aimed at and we know that any achievement is possible only through lots of courage.” Florin Ilia, Vice-President Commercial Division and Technological Consultancy

“Our success does not measure by the number of years, but through the experience assimilated and by the challenges we have faced ever since 1992.” Doina Binig, Vice-President Strategy and Chief Operating Officer

“SIVECO Romania has constantly grown, safely and intelligently, with an international class management.” Bogdan Ciungradi, Vice-President Financial- Accounting

“We have come a long way full of challenges, but also of satisfactions. Today, the software of SIVECO Romania is used in 30 countries on 4 continents.” Aurora Crusti, Deputy Vice-President Commercial Division

8 “Our team is today a great family nurturing and appreciating the intelligence, creativity and trustfulness of all its members.” Daniela Bichir, Vice-President Quality and Human Resources

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 3BUSINESS CARD

2010 ANNUAL SOCIAL RESPONSIBILITY REPORT BUSINESS CARD

SIVECO Romania, a joint venture company registered at the Trade Registry in Romania under number J40/14658/1992

SHAREHOLDER STRUCTURE

SIVECO Netherlands BV 42.2 %

Intel Capital Corporation & Enterprise Investors 32.5 %

Management SIVECO Romania 25.3 %

MANAGEMENT TEAM ¡_Irina Socol, President and CEO ¡_Alexandru Mihail Rădășanu, Vice-President Research-Development ¡_Florin Ilia, Vice-President Commercial Division and Technological Consultancy ¡_Doina Binig, Vice-President Strategy and Chief Operating Officer ¡_Daniela Bichir, Vice-President Quality and Human Resources ¡_Bogdan Ciungradi, Vice-President Financial- Accounting ¡_Aurora Crusti, Deputy Vice-President Commercial Division

CUSTOMERS Over 1,400 customers use the products of SIVECO Romania.

Our company develops complex IT projects in countries from the European Union, Near East, the Community of Independent States and North Africa.

SOLUTIONS ¡_Enterprise Application Suite (SIVECO Applications 2011); ¡_eLearning; ¡_eHealth; ¡_eAgriculture; ¡_eCustoms; 10 ¡_eBusiness; ¡_eNuclear.

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 4PROJECTS 2010

2010 ANNUAL SOCIAL RESPONSIBILITY REPORT PROJECTS in 2010 4. Development of the software necessary for implementing the funds for rural Even if 2010 has been a difficult year, we development and fisheries at the have succeeded in developing important Payments Agency for Rural Development projects. Here are in short the most and Fisheries and for managing the important milestones of the past year: European subsidies granted to 1.1 million 1. Launching the strategic program Romanian farmers through the Payments at national level of introducing IT into and Intervention Agency for Agriculture; education for the Ministry of National 5. Continuation of a Education in the Kingdom of Morocco. sustained policy of SIVECO Romania will implement the developing the solution AeL solution- an integrated information SIVECO Applications system, adjusted to the requirements 2011. "In 2010 we have specific to Moroccan education, which will launched two new IT be used in 9,000 schools; modules, which add 2. Implementation of the eCustoms to the other already solution at the Customs Authority in existing 44 modules: Waste Management Macedonia. SIVECO Romania enters this and the Projects Financial Management", way the second external market after says Stefaniță Ghiță, manager of the Turkey, with the solution Computerized Development Department. Transit System (NCTS), by replicating 6. Continuation of projects in the area of the expertise achieved in Romania at the eLearning in the United Arab Emirates, National Customs Authority; Azerbaijan, Egypt, Republic of Moldova 3. Implementation of the new version of and in Romania (The IT-based Education the Integrated Single Information System System), Development of the Portal – 2.0 – for the National Health Insurance eComunitate and of the Program of House in Romania, an extremely complex ITC Training in school and business, project, having major implications on the components of the project “Knowledge mode of managing the resources allocated Based Economy”, a complex project with to health, but also on improving the quality almost 2 million beneficiaries; of medical services;

Florian Ciolacu, Vicepresident International Accounts&Partners (center), at the launching of the program for introducing IT to the Morroccan education.

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 7. Completion of the educational project MILESTONES 1992-2009 where 700 schools in Cyprus benefit now of an integrated eLearning platform and of digital educational content; 1992 SIVECO Romania is set up – One of the first 8. Continuation of the projects developed private companies in Romania. for organizations of the European Union, the EU Publication Office (CORDIS portal) The main objective of the team lead by and the European Aviation Safety Agency, Irina Socol and Alexandru Mihail Rădășanu respectively: "We are extremely honored by is the development and maintenance our participation in these projects of a software package in the field of carried out for elite organizations Computerized Maintenance Management of the European Union, which fall Systems (CMS). within the strategic line of asserting the company SIVECO Romania as a first rank player at European 1994 level”, says Ştefan Morcov, After two years of continuous work, the Vice-President within SIVECO expert team of SIVECO Romania, trained Romania. in the famous Romanian schools of mathematics and IT, develops its own “Our company delivers services integrated IT system named SIVECO of software development and Applications, one of the most valuable maintenance for the research portal applications of Enterprise Resource CORDIS of the European Union. The Planning (ERP), perfectly adjusted to the portal facilitates participation in local market, having a proved level of the European research activities”, international competitiveness. declares Dorin Opriş, technical project coordinator. 1997 9. Completion of the implementation of the If so far the company has focused mostly SIVABON system at the Credit Bureau in on the export of IT solutions and services, the Republic of Moldova, which becomes which has contributed to the first million the main instrument for the departments USD obtained in the company’s turnover, of credit approval, risk analysis, and for the SIVECO Romania starts to approach, departments for developing new products through its own IT products, also complex, and internal policies; large scale projects, out of which will be born subsequently its future eLearning, 10. Active involvement in the development eHealth, eCustoms and eAgriculture of projects from structural funds, both as applications. applicant, and as partner in projects co- financed from the European Social Fund through the Sectorial Operational Program 1998 for Human Resources development A very important step in the company’s (POSDRU). maturity and the assertion of its brand is represented by participating in the first large scale project – at that moment the largest developed in the Romanian 13 particular industry – namely, introducing IT to the Constanţa Maritime Ports Administration.

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 1999 2004 The list of projects branded “SIVECO A new large scale project is launched Romania” is ever growing. The team – which confirms the professionalism already reaching over 100 employees – and expertise of the company – The launches, for the Credit Bureau, the project Unique Integrated Information System SIVABON, an information management of the Health Insurance, developed for tool referring to credit risk, and the product the National Health Insurance House SIVADOC – a documents and workflows (CNAS), meant to improve the mode of management system. administration of the national health insurance budget, as well as the quality of 2000 medical and pharmaceutical services. SIVECO Romania launches the AeL The software solutions of SIVECO Romania software platform for computer based are already used by over 300 big customers, training, dedicated to supporting the organizations in the country and abroad. training process via modern IT means. AeL has been conceived from the perspective 2005 of modern perspective psycho-pedagogy, The experience in educational IT products providing teachers with an alternative is strengthened through the launch of AeL teaching instrument, meant to increase Enterprise and of the Learning Content the degree of interactivity and of creativity Management System, dedicated to in the classroom. companies. „The best interactive content eContent”, 2001 rewarded within World Summit Award It is the year when the biggest project of (World Summit on the Information Society) introducing IT into the Romanian education in 2005. – the IT-based Education System (SEI) is launched, a project carried out by a consortium formed of SIVECO Romania, 2006 HP, IBM and Compaq. As a premiere for Romania, the first Romanian know-how export in the field of SIVECO Romania has started the complex IT projects takes place: SIVECO adjustment of the quality management Romania participates in reforming the system to the new requirements of the education system in Cyprus, by providing an standard ISO 9001:2000. educational AeL platform and multimedia educational content.

2002 The Team reaches 500 employees. The quality management system of SIVECO Romania is certified by AFAQ-ASCERT in conformity to the standard ISO 9001:2000. SIVECO Romania participates in reforming the health sector in Bulgaria, contributing to the implementation of the integrated information system for the National Health Insurance House in this country. 14

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 The company’s contribution to the program 2007 of development of the education system The biggest project of introducing IT has been rewarded within the competition into agriculture – the development and “European IT Excellence Awards” 2008, implementation of the IT System of the in the category Independent Software Payments and Intervention Agency for Vendors (ISV) – Vertical Market. Agriculture (APIA), whose functionality represents a mandatory requirement for A new version of the integrated information accession to the European Union package SIVECO Applications 2011 is launched. The solution developed by SIVECO Romania for the IT system operating at the Payments It is the year of kicking off for the big and Intervention Agency for Agriculture European projects. The company is (APIA) receives the Finalist trophy at present on the market through cutting the category „Big sized projects” from edge software solutions which meet the the International Project Management EU requirements. Association within IPMA Gala Awards, SIVECO Applications 2010 and the Finland. new versions of the applications of The eCustoms solution is implemented at eLearning, eTraining, eHealth, eCustoms, the National Customs Authority in Turkey eAgriculture, eBanking & Finance are and is launched the Agricultural Registry. especially conceived for the European market. AFAQ-AFNOR International certifies SIVECO Romania as regards the standards The International Project Management ISO 9001:2008. In the same year is Association (IPMA) has designated SEI as published the first Social Responsibility “one of the most important achievements Report, which was awarded with Ruban in the world in the field of project d'Honneur, by the European Business management”, in 2007. Award (Rome). The company develops complex projects 2008 for the European Commission: The Office The series of large projects of introducing for Publications of the European Union IT continues - eLearning SEI 5 (this – portal CORDIS (the portal of European includes educational platforms for 8,191 research and development) and EASA – teaching units, amounting to 79,284 European Aviation Safety Agency. Also, the computers, laptops and servers, but also following European research projects are other equipments such as projectors and developed: copy machines, and training of 40,000 ALIS, ACGT, LD-CAST, SUNIDOC, PAELIS, teachers) AVE EXEMPLO, COMAVET, MEDSCEN, eMULTICULT, A-PORT, eCERCDOC, It is the year when it starts the development ASPECT, EduTubePlus, and also projects of the projects of eLearning, eAgriculture funded from structural funds: The Program and eCustoms respectively in Cyprus, ”Opportunities for career strengthening in Turkey, United Arab Emirates, Republic of the knowledge society”, "Teacher - creator Moldova and is completed the NHIF project of educational software", CENAFER, Rural 15 in Bulgaria Manager, etc.

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 5PARTNERSHIP

2010 ANNUAL SOCIAL RESPONSIBILITY REPORT We have succeeded in developing partner- economy sectors, representatives of the ship networks on the long term to extend political milieu, of the civil society and them at a international level. Here are a few diplomacy, involved in developing projects partnerships concluded in 2010: for the European Union. ¡_SIVECO Romania has adhered to the The company SIVECO Romania has been Regional Pact Agreement for Employment recertified as Oracle “Gold” partner. and Social Inclusion Bucharest -Ilfov. The "Through the partnership Pact has the role of working instrument with Oracle, SIVECO Romania for the absorption of FSE funds – European facilitates the customers’ Social Fund, one of the structural access to cutting–edge funds active in Romania starting technologies, used by with 2007. „By adhering to the the biggest companies in Regional Pact for Employment and the world”, says Rodica Social Inclusion Bucharest-Ilfov Papadopol, Partner Manager we will support the efficient use of SIVECO Romania. European financial instruments”, says Monica Florea, Manager ¡_SIVECO Romania, as Microsoft Gold European Funds. Certified Partner, has participated as strategic partner at global level within Other partnerships: GEPS (Global Education Partner Summit) ¡_Intel Software Partner; and at the event of launching the initiative ¡_Microsoft Gold Certified Partner; Microsoft Partner Advisory Forum for ¡_Microsoft Authorized Educational Education. Reseller; ¡_NETCAD Turkey and SIVECO Romania ¡_IBM Business Partner; have agreed on a partnership for carrying ¡_HP Sales and Service Partner; out a complete integrated solution, incorporating the Netcad expertise in ¡_Romanian Association of IT specialists the field of CAD and GIS solutions and in the Public Administration in Romania SIVECO Romania expertise respectively, (ANIAP) (ANIAP); in the expertise of eLearning and ERP ¡_Romanian Association for Electronic solutions. Industry and Software (ARIES); ¡_SIVECO Romania, the Center PREMINV ¡_Employers Association of the Software of the Polytechnic University Bucharest and Services Industry (ANIS); and the West University in Timişoara have ¡_Romanian-American Chamber of laid the foundation of NESSI Romania, a Commerce (AmCham); national initiative as part of the network ¡_Association of Romanian Businessmen of technological platforms Networked (AOAR); European Software and Services Initiative. ¡_Association for Information Technology Through the signing of this partnership, and Communications (ATIC); SIVECO Romania will support building a ¡_Aspen Institute Romania; network of organizations activating in the ¡_Partnership Against Corruption Initiative field of software services and the creation (PACI); of a bridge between the industry and ¡_United Nations Global Compact; research. ¡_National Commission of Romania for ¡_SIVECO Romania has become a member of UNESCO; the European Platform for Development, ¡_European Union Consultative Group 17 an initiative of the Human Valences ISTAG (Information Society Technologies Foundation and brings together Romanian Advisory Group). public and private companies from all

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 6EMPLOYEES

2010 ANNUAL SOCIAL RESPONSIBILITY REPORT “Employees’ motivation and training courses have been organized performance are part of the and attended by over 200 employees. The company success. In 2010 too, number of women occupying managerial we have focused our human positions has reached 14 – positions of top resources policy on creating and middle management. opportunities of professional In 2010, all employees have received development through organizing financial awards for their activity. At end improvement courses, on promoting of the year, the most worthy persons skills, on employees’ retention and from our colleagues, those having a vital the development of a pleasant and contribution to the company success safe environment. In our company, in 2010, have been awarded, within the responsibilities run very high, while the annual ceremony "Employee of the year". expectations are appropriate. And 2010 has proved we have a fantastic team.” Daniela Bichir, Vice-president Human Resources and Quality

Team of SIVECO Romania at the "Employee of the Year" Ceremony 2010 In 2010, the number of SIVECO Romania Thus, there have been awarded employees was over 700, the structure of the Excellence awards of 2010, the specialties being the following: Departmental awards, the Prizes for ¡_80% Research – development and Human Resources and Quality, the Loyalty consultancy activities, out of which: Awards (to employees celebrating 5,10 or 15 years of service with the company, •_5% European research projects respectively). •_10% Technological consultancy •_30% eLearning •_15% eHealth •_20% eAgriculture ¡_20% Development of Customized applications (CAD) •_10% Marketing & Commercial •_5% Financial & Administrative •_5% Quality Assurance and Control.

For increasing the employees’ 19 performances and for fulfilling the criteria for participation in carrying out projects from European funds, 50 internal and external

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 7AWARDS

2010 ANNUAL SOCIAL RESPONSIBILITY REPORT Our successes are made up of daily efforts. SIVECO Romania is among the 10 Any award won means a confirmation of companies nominated to represent the good things we have succeed in doing, Romania within the prestigious but also a drive to continue. competition - European Business Awards The number of internal and international 2010 (www.businessawardseurope.com). awards increases every year, so we have Our company has competed in the next so far received over 120 trophies and round of the contest for the prestigious diplomas. Here is the list that enriched award Ruban d’Honneur. our portfolio in 2010: 3. SIVECO Romania has received the 1. A project with an important social value title of Finalist at the "Vertical Market has pushed SIVECO Romania in the Customer" category for implementing world final within Microsoft Worldwide the solution of introducing IT at the Partner Conference 2010! Payments and Intervention Agency for Agriculture (APIA), at the Vertical Our company has received the title Market category, within the competition "Partner of the Year" in the region of European IT Excellence Awards 2010. Central and Eastern Europe, in the category "Citizenship" for the project "Knowledge The company received at the “Solution Based Economy". The project, initiated Provider” category the title of “Finalist” by the Ministry of Communications and for implementation of the Document Information Society, is taking place in Management solution at STX RO Offshore 255 communities in Romania, having as Tulcea (former AKER Tulcea), and in the major objective ensuring the access to “Independent Software Vendor” category information for reducing the digital gap, for the SIVECO Business Analyzer solution digital literacy and creation of skills for an at the Romanian National Bank. inclusive society. "Recognizing the quality of the projects 4. European IT Excellence Awards 2010 we are running is honoring us, the more granted us the “Winner” title for the that at the contest in 2010, we were in the eAgriculture solution developed and select company of prestigious firms from implemented at the Payments and the entire world, not just Europe. SIVECO Intervention Agency for Agriculture (APIA), Romania is running high at the Vertical Market Category. complexity and large scale projects, with a powerful social impact, decisively contributing to eliminating the digital gap, and by default, to improving the people’s quality of life." Alexandru Coşbuc, Deputy Manager International Sales

2. SIVECO Romania is nominated within the most disputed business competition in Europe! Gabriel Lospa (right), Manager eAgriculture, receives the award for the project developed at 21 APIA, within European IT Excellence Awards Gala 2010.

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 5. Irina Socol was nominated in the final of 9. SIVECO Romania has been designated the first edition of the European Awards as winner in the top Green Business for female Entrepreneurship in the Index (GBI) 2010 and has received the month of May 2010. following acknowledgements: 6. SIVECO Romania has received the First place in the Top Green Business "Certificate of Appreciation" from Index 2010 for SIVECO Romania, 1st NATO Training Group for the efforts of Rank at the "Green procurement" supporting the NATO Training Group category, 1st place at the "Transport" / Working Group Individual Training & category, 2nd place at "Buildings Status" Education Developments (WG IT & ED). category, 2nd place at the "Resources 7. Within the annual competition "Best Use" category. practices in the public administration" 10. SIVECO Romania has received the organized by ANFP, the SEI and the diploma of “Honorary Member” granted Knowledge Based Economy projects by the Chamber of Commerce and have been nominated in the category Industry Romania – Tunisia (CCIRT) on “Improving public services through an the occasion of the official opening of organizational management as well as CCIRT, June 2010. quality performance management". 11. Irina Socol has received the trophy "Prix 8. Excellence diploma on the occasion of Scientifique" within the competition participating in the Research salon 2010 "European Female Entrepreneurship" was granted by the National Authority organized in June 2010, by the network 22 for Scientific Research. www.wimadame.com, at the Palace of the European Parliament, Brussels.

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 12. Diploma “Ziua Comunicaţiilor 2010” 16. The eComunitate portal and the (Communications Day), XIV Edition ITC training in school and business has been granted to Irina Socol for Program – the two components outstanding contributions to the developed by SIVECO Romania development of the Telecom sector in Romania. 13. SIVECO Romania was nominated for “Best IT Projects” by the Club IT&C magazine. 14. Irina Socol has received the “Excellence Award – Mr. RON 2010”, granted by the publication Financial weekly (“Săptămâna Financiară”), for the implementation of sophisticated products for introducing IT outside Romania (Dubai, Turkey, Morocco). 15. SIVECO Romania has received the following awards from www.ListaFirme. Lăcrămioara Bârseti, manager SIVECO ro within the Business Top in Romania: Applications, received the award for SIVECO • First place in Top Business Romania, Applications 2011 at ROCS Gala 2010 Large Companies, for activities of producing software on demand (Custom Application Development – within the project ”Knowledge Based CAD); Economy”, developed by the Ministry of Communications and Information • First place in Top Business Romania, Society – have been nominated by the District 6, for activities of service in International Project Management information technology; Association (IPMA) in the world elite • First place in Top Profit Romania, of the best achievements in the field of District 6, for activities of service in project management. information technology. • First place in Top Profit Romania, 17. SIVECO Romania has received at for activities of producing software ROCS 2010 Gala the Excellence on demand (Custom Application Award for the capacity of the SIVECO Development – CAD); Applications 2011 solution to reply with innovative technologies to the economic priorities, through Waste Management component and the Project’s Financial Management. 18. SIVECO Romania has triumphed in London, at the prestigious and exclusive competition eLearning Awards, where it has won the Gold Medal for the IT- based Education System (SEI).

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 8ECONOMIC REPORT

2010 ANNUAL SOCIAL RESPONSIBILITY REPORT Despite a relatively difficult general launching some public projects. As a priority, situation, our company has continued according to the strategy already built 5 its strategy assumed five years ago, years ago, we have focused on developing namely the extension of its presence on international businesses, the annual growth the international market, of accessing pace in this segment being of some 25%”, projects funded from European funds, of has stated Irina Socol, President and CEO preserving a balanced contribution of the SIVECO Romania. income sources between the large and smaller projects, between internal and international projects, between various Market share: economic sectors. As a result, the revenue According to the study carried out in 2010 reported for 2010 reached 60 Million by International Data Corp (IDC), SIVECO EURO. Romania ranks first on the market of software support and installation (11%) and also on the IT training and education market (21.3%). SIVECO Romania is placed on top positions in the custom software applications market (12%) and is the software integrators market as well as (14.4%). On the local EAS market, SIVECO Romania holds a 21.2% market share, being the leader of Romanian software houses providers of business solutions. On the IT services market, SIVECO Romania holds an 8% market share.

In 2010, the ratio of income coming from projects contracted directly by SIVECO Romania with public institutions was of approximately 27% from Romania and 18% from abroad.

“Our development strategy is based on keeping the balance between income sources, which allows for minimizing the risks coming from focusing on certain segments - public or private, internally or internationally. This strategy has proved to be a very wise one, given the conditions of a relatively hostile economic environment, of 25 a shrinking internal market and of delay in

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 SOCIAL REPORT

THE SOCIAL BENEFITS OF 9OUR PROJECTS

2010 ANNUAL SOCIAL RESPONSIBILITY REPORT In 2010 too, we have continued to get How do we improve the actively involved in the society life, both school curricula? by means of the projects for introducing IT, and also through the social actions Within the partnership with the Romanian initiated at the company level. Academic Society, one of the most powerful voices of the civil society in Romania, we have promoted the ideas of freedom, We support businesswomen! democracy and good governance in Eastern Europe. Practically, within a project The young aspirants to the entrepreneur dedicated to curricular reform, together status can count on our business advice! with SAR, we have elaborated a project to We know to do business and we are reform the Romanian educational system, ready anytime to support the women a basis for reforming the entire Romanian wishing a successful career. As member society. of the exclusive Business Women’s Club "Financiarul", Irina Socol, President and CEO of SIVECO Romania, along with other 11 ladies in the club, managers of successful businesses, have participated in the first edition of the competition initiated by the daily Financiarul -"The 50,000 euro March token".

The competition has been dedicated to young entrepreneurs, under 35 y-os, who want to start a business. 85 business projects have been registered in the competition, project evaluated by the Business Women’s Club "Financiarul", launched in 2009 through a generous We all agree that the curricula have to be initiative. 12 famous ladies from the improved, that pupils need to be helped to Romanian business (Bianca Dordea - BRD- develop the skills they will find useful on the GSG, Georgeta Şerban - Gral Medical, labor market, that teaching mathematics, Rodica Sfâca - Ronex Prod, Cristina Bâtlan - physics and chemistry has to be based Musette, Rucsandra Hurezeanu - Ivatherm, on visual and intuitive representations Dana Jianu - ProEstetica, Cătălina Stan and not on excessive formalization and -BDR Associates, Monica Tatoiu - Oriflame, abstraction. All these ideas are included in Doris Carmen Andronescu - Sanador, Irina the report “School’s exit from mediocrity Socol - SIVECO Romania, Maria Grapini – How do we define the key competences - Pasmatex, Mihaela Nicola - The Group) and the challenges of modifying the school have contributed to editing and printing a curricula", carried out by the Romanian calendar. With the money resulted from Academic Society, along with its partners the auction of this calendar, the Club has and support from SIVECO Romania. decided to finance the business of young entrepreneurs in 2010. The report proposes to the Ministry of Education, Research, Youth and Sport a The ‘March token prize’ went to Sânziana high performing education system that Năstase and Eva Strat who have drafted would deliver the competences necessary 27 the plan for a shoe business, named Pixie for the development of society as a whole Shoes. and for fostering the pupils individual skills.

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 Competition for IT specialists In 2010, the 7th edition of this year’s .campion competition has attracted over The Informatics High School "Grigore 1,500 pupils passionate about informatics, Moisil" in Iaşi hosted the Xth edition of out of which 12 have been designated the National Informatics Contest „Moisil winners. followers”, an event supported by SIVECO Romania. The competition addresses every The competition consisted of 11 rounds year to high school pupils participating where training stages alternated with at the national stage of the informatics online competitions. Following the results Olympics. Pupils from 28 counties and obtained, the .campion 2010 finalists were from Republic of Moldova have registered nominated. The .campion competition is to the 2010 edition. organized and supported by the SIVECO Center for Excellence in partnership with "We are happy to see that year on year the Ministry of Education, Research, Youth youngsters attracted by informatics and Sport and represents a performance IT participate in competitions that training program, supported by prestigious develop their knowledge, being at teachers throughout the country, as well as the same time a launch platform students, former winners of national and into a field where the highest level of international Informatics Olympics. The performance can be achieved. SIVECO competition was launched and coordinated Romania supports any initiative by Emanuela Cerchez and Marinel Şerban, helping youngsters to become teachers at the Informatics High School specialists in the IT&C sector.” “Grigore Moisil” in Iaşi. Radu Jugureanu, Manager of AeL Educational Content Department “The competitions organized by our company stimulate team work, curiosity and Over 1,500 pupils participated in innovation and provide opportunities the .campion 2010 contest for personal development.” Emil Dragomirescu, Program Manager for structural funds projects POS DRU.

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 We encourage innovative The participants, as teachers, researchers methods in education or specialists had the possibility to exchange ideas in the field of e-Learning Teachers from higher education, pre- technologies for education and research. university education and representative of the economic environment have met at the The CNIV and ICVL projects are scientific VIII National Virtual Learning Conference events promoting innovative technologies (CNIV 2010), hosted by the University of and methodologies in education, research Medicine and Pharmacy in Târgu Mureş. and continuous improvement, both The event has been coordinated by the in the pre-university, and university Bucharest University, in collaboration with milieu, respectively, and in the business SIVECO Romania and Intel. environment. The main conferences’ objectives consist in promoting and National Virtual Learning Conference developing scientific research in the fields (CNIV http://www.cniv.ro/) – with its of eLearning and Educational Software, international correspondent International launching programs for introducing the Conference on Virtual Learning (ICVL, eLearning technique in the teaching http://www.icvl.eu/) – is an original product process, promoting and using Educational of SIVECO Romania, within a project Software in the higher and pre-university launched in 2003. education.

Our company has participated in several programs to the benefit of the community: 1. The Association "Workshops without frontiers" and SIVECO Romania have concluded a partnership for taking over used equipments: copy machines, old monitors and printers. These will be used for endowing Romanian organizations developing social programs. 2. SIVECO Romania has turned the light off at his headquarters, participating in the Campaign against global warming Debates have taken place based on the “Turn the light off! With you, we’ll make works and software products elaborated a billion!” and presented within the 68 works The event “Earth hour – Let the Earth published during the conference. As main breathe!” has taken place on 27th of March sponsor, SIVECO Romania has offered 2010, between 8.30pm - 9.30pm, and awards at the Contest “Educational meant to be an alarm signal for protecting Software“ for elaborating software the natural resources. products in education and research. In parallel with CNIV works, over 70 3. We have continued collecting internally participants from Romania, Italy, Turkey, generated waste. Thus, we have sent Canada, Japan and Republic of Moldova towards the recycling centers 11 tons of 29 have met at the V International Conference paper and cardboard, 4 tons of plastic, on Virtual Learning (ICVL 2010) coordinated 1 ton of tires. by the Bucharest University.

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 Mădălin Moise, Head of Unit Bid Management, fills in the data of the first transport of empty printer cartridges to be donated to the company Edefau Technik. Part of the money received following their re-sales will be donated to the Association of Parents with Children suffering from Cancer (PAVEL)

4. Over 100 of our colleagues have 5. The campaign for making our colleagues directed 2% of their annual income responsible regarding the management tax for the previous fiscal year to 33 of resources. associations: SMURD, Euromania, ¡_Use resources efficiently! Turn the Inima copiilor (Children’s Heart), light off when leaving the office! Monastery Sf Gheorghe (saint George), ¡_Gather the empty toner and ink Mia’s Children, SOS Satele copiilor (SOS cartridges to the benefit of children Children’s Villages, Secherezade, Little with cancer! Our colleagues from People, Federation of Cancer Patients’ Technical Support help us! Associations, Association of Military ¡ Staff, Brebina Parish, SOS Infertility, _Choose a place where to collect the Catharsis Brasov, INDART, “My dear paper you do not use anymore! We Bucharest” Association, At Full Sails, will send it to recycling centers! Motivation, Association of Ailing Elderly, Hospital Grigore Alexandrescu, Dan Voiculescu Association, PAVEL, Romanian Angel Appeal, Angel, Animal Protection Robi, White Fang, Daisy Hope, Animal Protection Miniş, Group Initiative for Animals, Sky Angel, Save the Children, EMMA, Piticot, Hospice Casa Speranţei (House of Hope).

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 THE SOCIAL BENEFITS OF OUR Our training services have now thousands PROJECTS of beneficiaries: SIVECO Romania is actively involved in ¡_Teaching staff from the pre-university developing projects on structural funds, and university education; both as applicant and as partner in projects ¡_Pupils and students; co-funded from the European Social Fund ¡_Trainers; through the Sectorial Operational Program ¡_Physicians and medical nurses; for Human Resources Development ¡_Unemployed from urban and rural (POSDRU). area; “The references our company has within ¡_Managers from urban and rural area; numerous national and international ¡_Women looking for a job; projects, where we have developed ¡_Employees from the following sectors: and improved the project management railways transport, air transport, capabilities, motivate us and recommend energy, financial-banking, milling and us to get further involved in projects funded bread manufacturing, oil and natural from European funds, for which we are gas, constructions. eligible. The European funds represent a •_Employees in the field of social chance granted to Romania for a limited assistance; time and which has to be capitalized upon as efficient as possible.” •_Disabled persons; •_Young entrepreneurs. Irina Socol, President and CEO SIVECO Romania

“The projects we are running stimulate economic and social development.” Cristina Iţcuş, Manager of Structural Funds Department, SIVECO Romania

The projects we are developing: ¡_ensure the good usage of modern educational instruments; ¡_create competences for an inclusive society; ¡_provide instruments for eliminating stereotypes; ¡_increase the employment opportunities by improving the level of specialization; ¡_generate local development; ¡_contribute to reducing the digital gap; ¡_develop the managerial and entrepreneurial competences; 31 ¡_stimulate the entrepreneurship initiatives for a sustainable development.

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 Projects: “The key words which this lifelong training program is based on ”Professional training and promoting the are differentiated training, wiki, use of new technologies with the aim to blog and the new communication increase the adaptability of employees and technologies. The participants managers from all levels in the electrical registered in the program learn engineering field to the current labor market about the multiple advantages of requirements” using the computer and internet as instruments for research, communication and development of pupils’ creativity”, says Dana Vlădoiu, Program Manager for the projects funded from structural funds - POS DRU.

”A new career – another professional chance!”

¡_Beneficiaries: 1,260 employees running financial-accounting activities.

“The teacher - creator of educational software”

¡_Beneficiaries: 1,500 teaching staff from the pre-university education

“Professional training in the field of neonatology and promotion of using the new “Rural Manager” technologies for the staff in the healthcare ¡_Beneficiaries: entrepreneurs or future sector” entrepreneurs from rural area, from the 18 counties of the development regions NE, Center and SE, aged over 18, graduates of at least high school or vocational school. ”Training in the Knowledge Society” ¡_Beneficiaries: 3,000 trainer teachers, at the level of the entire country.

”Career development in the Knowledge society”

¡_Beneficiaries: teaching staff from the primary, secondary and vocational technical education, from the region Bucharest –Ilfov and from the regions South Muntenia, North-East, North 32 West, South –East and South –West.

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 ¡_Beneficiaries: Staff from the healthcare ¡_Beneficiaries: 600 unemployed from the sector involved in caring for the mining industry. newborn (neonatologists, pediatricians, obstetricians, GPs, medical nurses or “Quality in pneumology medical services midwives, as well as other categories of through life long professional training and medical staff) organizational flexibility“ ¡_Beneficiaries: 800 physicians in the field ”Equal opportunities for successful of pneumology. careers” ¡_Beneficiaries: 1,700 women from "Lifelong training of Chemistry teachers in vulnerable groups the knowledge society" ¡ „University collaborative network and _Beneficiaries: 2,000 teaching staff from competitiveness for the labor market” pre-university education, teachers teaching Chemistry in the regions ¡_Beneficiaries: 600 students and 80 South- Muntenia (counties Argeş, teachers Călăraşi, Dâmboviţa, Giurgiu, Ialomiţa, “Development of professional skills for Prahova, Teleorman), South-West reinsertion of unemployed in the active life Oltenia (counties Dolj, Gorj, Mehedinţi, in the regions South Muntenia and South- Olt, Vâlcea) and Botoşani county. West” "Innovative approach in the didactic science ¡_Beneficiaries: 1,050 unemployed in the of subjects from the curriculum area - regions South Muntenia and South- Technologies" West ¡_Beneficiaries: 800 teaching staff “Online University collaborative network teaching the subjects within the aiming at developing the capacity to provide curriculum area Technologies from the skills and competitiveness on the labor Cluj, Mureş, Bihor and Alba counties market” in order to successfully approach the design and adjustment of curricula to ¡_Beneficiaries: staff involved in quality the XXI century technology. assurance and the development of study programs. “Supporting the special educational system through a dedicated educational portal“. „RURAL – Entrepreneur” ¡_Beneficiaries: children with special ¡ _Beneficiaries: current entrepreneurs educational needs (mentally impaired, or future entrepreneurs, mostly young in particular) persons, from rural area, from the 23 counties of the development regions: ”The project aims at developing and North –West, West, South –West Oltenia, implementing educational lessons South Muntenia, Bucharest-Ilfov. dedicated to pupils with special needs, as well as acquiring basic “Extending the IT skills in pre-university skills as regards using the ITC media education – efficient use of IT labs” and the resources and facilities ¡_Beneficiaries: 4,200 members of the provided by Internet”, has stated teaching staff and ancillary teaching Andreea Neagu, responsible for staff in pre-university education eContent implementation. 33 „Alternative professional training using IT solutions – a solution for the reconversion of the labor force in mining industry"

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 In 2010, SIVECO Romania continued the The centralized version of the Unique development of large scale projects with Integrated Information System has been new stages of development, as follows: launched on December 20, 2010, (SIUI 2.0). The system has been implemented PROJECT: THE IT SYSTEM FOR THE and re-engineered at national level for all PAYMENTS AND INTERVENTION the IT modules. AGENCY FOR AGRICULTURE (APIA) "SIUI now represents the biggest The system ensures the calculation IT-based operational system in and authorization of payments per Romania, detaining a complex farm, including the activities for quality database with information on control and audit, the actual performing persons benefiting from the health of payments to farmers, registration insurance system in Romania." into accounting - standard accounting Dragoş Dobran, eHealth procedures based on the income and Department Manager expenses accounts. ¡_Evaluation of 1,650,000 agricultural physical blocks; DIMENSION (at the level of 2010): ¡_Processing of over 1,100,000 aid ¡_42 County Health Insurance Houses; requests submitted by farmers every ¡_48,326 physicians; year; ¡_12,629 GPs; ¡_Training of over 750,000 external users ¡_86,232 medical assistants; and approximately 5,000 internal users (APIA employees); ¡_532 hospitals; ¡_Over 2 billion Euro: value of subsidies ¡_137 ambulances; paid for the 2007-2010 campaigns; ¡_407 providers of home care services; ¡_Management of information in 261 local ¡_807 medical recovery units; APIA centers, 42 APIA county centers, ¡_89 sanatoria recovery centers; where the farmers allocated to these ¡_204 providers of medical devices; centers have submitted their requests. ¡_4,218 clinical ambulatories; ¡_2,141 paraclinical ambulatories; ¡_5,294 dentistry ambulatories; PROJECT: THE INTEGRATED ¡_4,331 pharmacies UNIQUE INFORMATION SYSTEM OF SOCIAL HEALTH INSURANCE The system aims at improving the health PROJECT: NATIONAL CUSTOMS insurance system in Romania, as well as AUTHORITY the quality of medical and pharmaceutical services, through collection and DIMENSION (At the level of 2010): management of the economic and medical ¡_National Customs Authority (ANV) – HQ information necessary for the efficient body; operation, record of insured persons and ¡_8 Regional Directions for Excises and of the providers of medical services. Customs Operations (DRAOV); 34 ¡_74 County Directions for Excises and Customs Operations (DJAOV) and Customs Offices;

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 ¡_24/7 connection with electronic data transmission by means of the Common Communication Network of the European Commission (CCN) and of the Common System of Interfaces (CSI); ¡_over 10,000 electronic documents processed on a daily basis; ¡_over 1,000,000 electronic documents stored annually in the database; ¡_average time of reply to a data / information request: 1 sec.

¡_2,000,000 pupils distributed in high PROJECT: THE IT-BASED schools (ADLIC 2001-2010); EDUCATION SYSTEM ¡_149,000 users registered on the portal SEI is a complex IT program, initiated edu.ro, 2,000,000 visitors, over 6,000 by the Ministry of Education, Research, articles and 1,300,000 messages posted Youth and Sport, whose main objective on the forum. is to sustain the teaching and learning process in the pre-university education system with cutting-edge technologies, a PROJECT: KNOWLEDGE program implemented by a public-private BASED ECONOMY (EBC) partnership. The main companies involved Training program in the field in implementing SEI are SIVECO Romania, of computer use and of the HP and IBM. information technology and communications (TIC). “The project SEI is the most appreciated Romanian is addressed to the rural area and is project in the field of education, being developed in partnership with city awarded in important international halls from 255 communes and small towns, competitions: World Summit Award, where there is no digital access to infor- European eGovernment Awards, European mation, and subsequently no competences to IT Excellence Awards, International Project use it and exploit it”, declares Mihai Ionel, Management Association, eEurope Awards Customized Applications Department for eGovernment. Manager.

DIMENSION (At the level of 2010): BENEFICIARIES: 255 rural communities ¡_over 4 million beneficiaries at national DIMENSION (At the level of 2010): level; ¡_140,000 trained teachers; ¡_1.8 million beneficiaries; ¡_15,000 computerized laboratories; ¡_8,000 users of the portal ecomunitate. ro; ¡_192,000 computers; ¡_77 schools participating in the ¡_3,700 AeL multimedia lessons; competition eVacanţa; ¡_1,500,000 candidates in Baccalaureate ¡_5,225 participants in training courses: exam (2003-2010); 35 teachers, entrepreneurs, office clerks ¡_441,953 teacher’s nomination upon in administration. vacant positions (2003-2010);

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 PROIECT: SIVABON at the Credit Bureau DIMENSION (At the level of 2010): ¡_Over 36,000,000 credit reports issued in the latest years; ¡_Average number of credit reports issued per day: 30,000; ¡_Maximal number of registrations loaded into the system: 500,000; ¡_Average reply time to a credit report request: 1 sec.

Research & Development projects Involvement in research projects is a constant of our activity. Here are a few projects developed in 2010: PAELIS PROJECT The PAELIS project ensures students’ SEFIN PROJECT access to digital courses, facilitates team The SEFIN project provides pupils with the work and collaborative projects. The possibility of achieving school performance project, launched in 2007 and completed at their own learning pace. in 2010, helps universities, providing them with a modular eLearning portal, ensuring BENEFICIARIES: pupils from the higher on one part the flexibility of electronic secondary education (high school classes management of the educational process XI, XII, XIII). through administration facilities specific to an university, and, on the other hand, “The project results can constitute the efficiency of the learning process, an important background for by making available for students and sustainable social development, teachers online evaluation and remote through increasing the efficiency work modules. of the education system.” Cristian Fota, Project BENEFICIARIES: universities Responsible SIMRIC PROJECT Waste Management with the help of an Integrated Information System is a new solution supporting the waste producing economic agents. The Information System for the Management of Material Resources (SIMRIC), a project carried out by SIVECO Romania, ensures the IT 36 – based management of waste, involving all the activities related to their collection, transport, treatment, exploitation and disposal.

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 SIVECO Romania's partners in this project are INCDPM-ICIM Bucharest and the Polytechnic University of Bucharest. The Contracting Authority is the Management Agency for Scientific Research, Innovation and Technology Transfer (Ministry of Education, Research and Innovation).

BENEFICIARIES: waste producing organizations TERENCE PROJECT Children with impaired hearing can develop their capacities of understanding texts with help of an adaptive learning system. European experts from 8 countries provide specialized teaching content within the TERENCE project. This will be available for school age children with impaired EDUTUBEPLUS PROJECT hearing, to help them better understand the texts they read. The adaptive learning The projects brings a new concept implies designing the teaching content in for presenting lessons, based on an such a manner for each user to be able to European multicultural library with go through the materials at his/her own 5,500 video educational products and on pace. an on-line platform for the publishing, Within the TERENCE project one will uploading, exchange and management supply tools for understanding stories and of video materials. These add to other inference - making, along with a reference electronic services dedicated to using the adaptive learning system that would help EduTubePlus Library in the classroom – them make connections between different support for on-line creation of pedagogical events in the texts they are reading. activities of video type and for on-line translation of video and educational BENEFICIARIES: children with impaired materials. hearing aged 7 to 11 years. BENEFICIARIES: pupils in the pre- university education

"The EduTubePlus project in which our company has participated for two years, along with 16 partners from 12 European countries, encourages the use of innovative practices in every school. Pupils in 60 schools have now within their r e a c h these attractive resources, built based on the school curricula", has stated Delia Oprea, 37 project coordinator on behalf of SIVECO Romania.

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 ENVIRONMENT 10REPORTING

2010 ANNUAL SOCIAL RESPONSIBILITY REPORT REPORTING ON THE ¡_reduce by 30% the paper consumption ENVIRONMENT as a result of the documents circulation and storage in electronic format SIVECO Romania targets its efforts in the between departments or towards / from direction of a sustainable development, external partners; both as regards the financial-economic performances, and the social and ¡_reduce resources consumption, environment related performances. Long especially energy, through increasing term development cannot be based but the work output, by increasing the on a strategy where the financial and quality of work, through eliminating market objectives are compatible with the calculation errors, and thus through a expectations of the main co-interested more efficient use of the human capital, groups, clients and partners, shareholders, of the time and the other resources employees and community, as well as necessary for the organization activity; with the legal and moral obligations for ¡_reduce by 25% the time spent with environment protection. registering and issuing the accounting documents, hence work efficiency The company strategy for sustainable grows by 25%; development is defined around three central objectives, envisages simul- ¡_reduce by 60% the number of problems taneously: regarding overstock, slow movement inventory or dead stock; ¡_generating profit on the long term, while creating at the same time opportunities ¡_reduce by over 75% the time used for for the technological progress and for processing penalties; the absorption of this progress by the ¡_increase by over 20% the rate of communities; collecting receivables; ¡_investments in research and educations, ¡_reduce by 30% the time used for investments that would reflect both in processing information on the products development, under the form employees; of product social benefits, and also ¡_reduce by 70% the work volume in training employees and future IT necessary for salaries calculation, while specialists; eliminating at the same time errors of ¡_responsibility towards the environment, calculation. an obligation we are taking into account during the whole production chain, form the procurement policies up to the product development strategies and to current activities specific to the company processes. ¡_the components from the integrated package SIVECO Applications 2011 – of waste management, documents management, transports management, inventory management, payroll management etc. – allow the rational use of the resources necessary to any organization, paper, fuel, energy etc. ¡_reduce the paper consumption at the 39 beneficiary, especially in case of the applications dedicated to the public administration;

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 The employee mobility plan has continued First edition of GBI registered over 180 in 2010, too, when over 4,000 trips towards participating companies, while the final and from the office took place. This plan top has been carried out by a team of has become a case study in the biggest independent environment European portal of urban transport and analysts. “Apart from the mobility (ELTIS) http://www.eltis.org. actions taken at the company level, which include specific Our efforts have been rewarded during activities regarding the 2010 with a few very important awards: environment protection through ¡_SIVECO Romania has been designated waste management and as winner in the top Green Business rationing consumption of natural resources Index (GBI) 2010, the first top of green or encouraging the use of alternative companies in Romania, carried out by means of transportation, SIVECO Romania Green Revolution Association (www. develops IT solutions helping organizations greenrevolution.ro) in partnership to reduce and increase efficiency in using with the Ministry of Environment resources. Thus, the solution for documents and has received the following management SIVADOC reduces by 30% paper acknowledgements: consumption; by 45% the time allocated to documents management and by 15% their costs.” First place in the Top Green Business Index 2010 for SIVECO Romania, 1st Rank at the Irina Piti, Key Public Account Manager "Green procurement" category, 1st place at the "Transport" category, 2nd place at "Buildings Status" category, 2nd place at the "Resources Use" category. 40

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 COMMUNICATION ON 11PROGRESS

2010 ANNUAL SOCIAL RESPONSIBILITY REPORT In 2010 we have launched the report "In all we have been undertaking for the Communication on Progress based on past 19 years, we follow compliance with the Global Reporting Initiative Indicators the code of professional ethics and with the (GRI) – 10 Principles of the United Nations rule of professional behavior set through Organization. the company procedures and we ensure at the same time that our management is high Global Compact is an initiative of the performing, transparent and flexible. All UN Secretary General of creating a the decisions we make, take into account partnership between the United Nations the impact they are going to have upon the and companies, to achieve sustainable employees, shareholders, customers or development at global level. The program community. has become operational in July 2000.

Global Compact is a network formed of UN agencies, companies, trade union organizations, business organizations, academic organizations, civil society organizations, governmental or administrative institutions. Global Compact acts as a guide for the companies focused on CSR.

The program presents the guidelines that are subject to a set of 10 universal principles, divided into four fields of interest.

Since 2010, SIVECO Romania is integrating the 10 Principles of the United Nations Organization into the social responsibility Acceding to the Global Pact is an important policy. For our company, business ethics commitment for our company. The decision is the foundation on which we build to formalize an annual report, in the manner relations with our customers, partners in which we do respect the ethic principles and employees and represents at the same assumed at global level by the business time, a strong competitive advantage. A world, gives us the possibility to review and business sustainable on the long term adapt the policy referring to employees, cannot develop unless it starts from healthy environment, community, but also to monitor principles, consistently implemented, day the progress we have made. This commitment in, day out. along with the annual elaboration of the social responsibility report, represent almost The quality of inter-human relations unique initiatives in the Romanian business among all the interested groups environment. Therefore, it is a great joy and represents a priority for our company. honor for me to announce carrying out our From this point of view, we consider it is first Communication Report regarding the extremely important, in the interest of our implementation of the 10 Principles of the shareholders, employees, partners and United Nations Organization within SIVECO customers, of the community in which we Romania." 42 are active, that the company management Irina Socol, President and CEO should be a model of ethical business SIVECO Romania behavior.

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 PRINCIPLE 1 PRINCIPLE 2 HUMAN RIGHTS HUMAN RIGHTS Businesses should support and respect Businesses make sure that they are not the protection of internationally complicit in human rights abuses proclaimed human rights COMPANY POLICY Principled and virtually, the employees are the most precious asset of our company. At the same time, we have to mention that by a performing management, employees are guaranteed and virtually ensured the most important right – the right to work and to the dignity this entails.

Our company ensures that employees should not be privileged or victims of discrimination because of their race, nationality, ethnic background, language, religion, social status, sexual orientation. Our employees have the right to equal salary for equal work, to an equitable and satisfying remuneration, the right to set up trade unions and to affiliate to trade unions, right to medical care, to social security and to social services. COMPANY POLICY Our shareholders, suppliers, partners and The activity of SIVECO Romania abides collaborators respect the human rights. by the local and international legislation In the relations among employees, we regarding the respect of human rights. encourage integrity and honesty. The values we support are concern for the customers, employees, partners and Through the educational projects deve- shareholders, impeccable quality of the loped in partnership with NGOs, public and products and delivered services, and the private institutions with which we share responsibility to the communities where fundamental moral values, our company we develop our activity. contributes to the democratization of The company SIVECO Romania has access to information and to the expression developed and applies internal procedures mechanisms for all the citizens. dedicated to the management and employees regarding the respect of human SIVECO Romania has adhered to several rights, quality standards, work safety global alliances of good practices in norms, integrity and responsibility towards business, whose standards and ethical the environment. These procedures are principles it takes on: United Nations periodically updated by the members of Global Compact, under the aegis of United the managerial team and by the team in Nations Development Programe (UNDP), 43 the Quality Assurance department. and Partnership Against Corruption Initiative (PACI), under the aegis of the World Economic Forum.

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 PRINCIPLE 3 PRINCIPLE 4 LABOUR STANDARDS LABOUR STANDARDS Businesses should uphold the freedom of The elimination of all forms of forced association and the effective recognition and compulsory labor of the right to collective bargaining COMPANY POLICY COMPANY POLICY In our company any form of forced and The employees of our company have the compulsory labor is excluded. Through the freedom to join any trade union, at their individual labor contract, signed by each choice. employee, the duration of the labor day is specified to 8 hours, the right to holidays All employees are free to be part of and trainings as well. Every employee any association or nongovernmental receives much more than the minimal wage foundation. per economy according to the job offer and to the individual CDP (Career Development Every employee has the right to negotiate Plan) where each employee sets with his/ his/her salary. her hierarchical supervisor which are the In conformity to the legislative provisions, KPI (Key performance indicators). Also, the employees of SIVECO Romania have every employee has the right to terminate expressed their will to be represented anytime his/her legal labor relations. at the bargaining of the clauses of the The development of all these aspects Collective Labor Contract by employees represent the subject of internal chosen through the vote of at least half procedures: P-QS-07-01-Management of their total number. These promote and of the Recruitment Process; P-QS-07- defend the employee’s interests in the 02-Management of the Training Process; relation with the employer and the duration P-QS-07-03-Career Development of their mandate is of 2 years. Planning; P-QS-07-04-Exit of Personnel; P-QS-07-06-Management of the Work Environment; P-QS-08-02- Internal Communication; P-QS-08-03- Internal Audit.

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 PRINCIPLE 7 ENVIRONMENT PROTECTION

Businesses should support a precautionary approach to environmental challenges

COMPANY POLICY As leader on the software market, our company assumes its responsibility towards the environment, by promoting good practices in environmental issues and cultivating these values through its policies of partnerships, through involvement in programs developed by organizations from the business environment and the PRINCIPLE 5 nongovernmental sector. LABOUR STANDARDS The effective abolition of child labor PRINCIPLE 8 COMPANY POLICY ENVIRONMENT PROTECTION The company SIVECO Romania supports Business should undertake initiatives the abolition of child labor. to promote greater environmental responsibility

PRINCIPLE 6 COMPANY POLICY LABOUR STANDARDS SIVECO Romania focuses its efforts The elimination of discrimination in towards a sustainable development, respect of employment and occupation both regarding the economic financial performance as well as the social and COMPANY POLICY environment performances. Our company encourages equal We appreciate that long term development opportunities. No employee is subject to can only be based on a strategy where any form of discrimination based on gender, the financial and market objectives are race or physical abilities, or religion. compatible with the expectations of the Any form of physical or verbal harassment main co-interested groups, customers and is strictly forbidden. In our company partners, shareholders, employees and there is a balanced ratio of management community, as well as with the legal and positions, in conformity to the European moral obligations concerning environment Union requirements regarding elimination protection. of gender stereotypes on the labor market.

We consider that at this moment SIVECO Romania offers one of the most attractive 45 benefits packages among businesses in Romania.

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 PRINCIPLE 10 ANTI-CORRUPTION

Businesses should work against corruption in all its forms, including extortion and bribery.

COMPANY POLICY Our company fights against any forms of corruption including bribery, political influence, external pressure or extortion.

SIVECO Romania has adhered to the Partnership Against Corruption Initiative in 2006 Partnering Against Corruption Initiative (PACI) is based on a set of principles of corporate civism as defined by the World Economic Forum in colla- PRINCIPLE 9 boration with Transparency International ENVIRONMENT PROTECTION and the Basel Institute of Governance. Business should encourage the development and diffusion of environmentally friendly technologies. INDICATORS

COMPANY POLICY ZERO LABOR ACCIDENTS "On the background of concerns ZERO PROFESSIONAL ILLNESSES regarding preserving a healthy environment, the specialists of ZERO CASES OF SEXUAL HARASSMENT our company imposed themselves as promoters of „Green Economy” ZERO EMPLOYEES’ ACTIONS IN COURT principles, proposing ecological AGAINST THE COMPANY IT solutions. The SIVECO Romania ZERO solutions for waste management, EMPLOYMENT UNDER AGE OF 18 for documents and workflows ZERO DISCRIMINATIVE ACTIONS management or of transport management allow the rational use of the resources necessary to any organization, paper, fuel and energy etc." Anca Crahmaliuc, Marketing &Communication Manager

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 12TARGETS IN 2011

2010 ANNUAL SOCIAL RESPONSIBILITY REPORT “For 2011, we have already ensured a strong financial and operational stability, due to contracting in previous years of several multiannual projects in the field of eLearning, eCustoms, eAgriculture, eHealth, Credit Bureau, in countries with high potential from the area of North Africa, Near and Middle East, CIS and for important institutions of the European Commission. Another vital development line is represented by the projects developed on structural funds – both in Romania, and also at European level.

Without launching into hazardous forecasts, given a global any economic environment characterized by lack of predictability, we ¡_Promoting the quality and environment consider a turnover growth rate of some 10% standards in our customer relations, in 2011 as being realistic conservative.” so that these should know and comply Irina Socol, President and CEO SIVECO with the requirements regarding the Romania quality of products and environment protection; ¡_Building a competitive and innovative work environment by attracting and training the best professionals in the field; ¡_Providing a motivating work environment through: adequate training, ensuring the conditions for professional and career development, recognizing the contribution of each employee to the company success; ¡_Creating of strategic partnerships in the university milieu and in the civil society, aiming at promoting common values and good business practices; Objectives: ¡_Investments in research and educational ¡_Reaching the annual economic – programs aiming at reforming the financial targets, both at the level of teaching methods and of encouraging the company, and at the level of each innovation and performance; department; ¡_Continuous evaluation and monitoring ¡_Maintaining the ISO 9001:2008 of the environment aspects in order to certification and implementation of ISO prevent pollution; 14001, ISO 27001 and OHSAS 18001 ¡_Optimizing the specific consumption of standards; materials and utilities and minimizing ¡_Increasing our customers’ satisfaction the losses, monitoring, at the same 48 through delivery of high quality products time, the application of solutions for and services and by respecting the waste recycling. deadlines we have committed to by contract;

SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 EDITORIAL TEAM Coordinator: Anca Crahmaliuc Editor: Georgiana Capuerde Translation: Virginia Hristu Contributors: Alina Mureşan, Ştefania Stănică, Dana Oniga, Corina Cador, Cristina Soldatu Proofreading: Elena Postole Layout: Cătălin Podariu - DARK Creative Solutions

SIVECO Romania Victoria Park, 73-81 Bucuresti-Ploiesti Drive, C4 Building, District 1, 013685 - BUCHAREST, ROMANIA Phone: +40 (021) 302 3300; Fax: +40 (021) 302 3391 [email protected] www.siveco.ro