ANNUAL SOCIAL RESPONSIBILITY REPORT CONTENT 1. MESSAGE FROM THE CEO .......................................................................... 5 2. WORDS DEFINING US ............................................................................... 7 3. BUSINESS CARD ...................................................................................... 9 4. PROJECTS ................................................................................................ 11 5. PARTNERSHIPS ....................................................................................... 16 6. EMPLOYEES ............................................................................................. 18 7. AWARDS ................................................................................................... 20 8. ECONOMIC REPORTING (FINANCIAL DATA) .......................................... 24 9. SOCIAL REPORTING (ACTIONS IN SUPPORT OF THE COMMUNITY; SOCIAL BENEFITS OF OUR PROJECTS) .................................................. 26 10. REPORTING ON ENVIRONMENT (ENVIRONMENT ACTIVITIES) .............. 38 11. COMMUNICATION ON PROGRESS .......................................................... 41 12. TARGETS 2011 ........................................................................................ 47 3 SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 MESSAGE FROM 1THE CEO 2010 ANNUAL SOCIAL RESPONSIBILITY REPORT am extremely pleased to announce the launch of the third Social Responsibility I Report of SIVECO Romania. We have made a usual commitment from the annual evaluation of our company activity from the economic, social and environmental point of view, being aware that this effort helps us analyze objectively what we have done in the previous year and the things we have to carry out further on. e are thus joining large international companies who Whave made an obligation from the triple non-financial reporting, knowing that transparency and easy access to information on the economic, social and either when we refer to carrying out IT environmental performances of a company products that would carefully manage the are vital. organizations resources or to the action of supporting various social campaigns. or SIVECO Romania, the year 2010 has been the year of international ur contribution to the development of Fprojects and of projects funded society is given by the projects we run from European funds as well. SIVECO Oin Romania, and for organizations of Romania has achieved an increase of the European Union, in Tunisia, Azerbaijan, the general turnover by 20% compared Turkey, Bulgaria, Morocco, United Arab to 2009 and has concluded over 100 new Emirates, Republic of Moldova, Belarus, contracts, which represents an absolutely Oman, Bahrain, Cyprus and Macedonia, outstanding performance. We consider projects with a strong social component, we were striking a positive balance sheet, dedicated to teachers, pupils, students, extremely encouraging for our activity in a employees from various public and private more than complicated year. It is one more organizations. proof that bid efforts are rewarded and that in a crisis also lay opportunities which one e are confident that in 2011 as well can and has to take advantage of. In 2010, we will provide solutions with a we have continued to successfully apply Wpositive impact in society, aligning the strategy of targeting the emerging ourselves to the expectations and needs external markets. of our customers, investors, employees, partners and the community. elevance, efficiency, efficacy, impact and sustainability are key words for the projects we are running, 6 R projects stimulating the economic and Irina Socol, social development. Irrespective of the President and CEO economic context, we remain an active SIVECO Romania supporter of social responsibility policies, SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 2WORDS DEFINING US 2010 ANNUAL SOCIAL RESPONSIBILITY REPORT "Our success is the success of our customers. Over the past 19 years, we have learnt that the effort, passion, desire to be better every day, the courage and ambition are part of every day’s success. The same goes for the obstacles, as without them we would not have reached wisely our targets. There are 19 successful years for a numerous team, partly the same team who has embarked on this long journey, bringing us great satisfactions and unexpected experiences. A team whose force and ambition is similar to the marathon athletes, knowing to use their capacities at the maximum. SIVECO Romania is for almost twenty years on the market of best IT players, due to the things well done and the respect for customers.” Irina Socol, President and CEO “We are persistent and optimistic, qualities which have helped us successfully complete difficult projects, apparently even impossible ones.” Alexandru Mihail Rădăşanu, Vice-President Research and Development “We want to become the best. It is the goal we have aimed at and we know that any achievement is possible only through lots of courage.” Florin Ilia, Vice-President Commercial Division and Technological Consultancy “Our success does not measure by the number of years, but through the experience assimilated and by the challenges we have faced ever since 1992.” Doina Binig, Vice-President Strategy and Chief Operating Officer “SIVECO Romania has constantly grown, safely and intelligently, with an international class management.” Bogdan Ciungradi, Vice-President Financial- Accounting “We have come a long way full of challenges, but also of satisfactions. Today, the software of SIVECO Romania is used in 30 countries on 4 continents.” Aurora Crusti, Deputy Vice-President Commercial Division 8 “Our team is today a great family nurturing and appreciating the intelligence, creativity and trustfulness of all its members.” Daniela Bichir, Vice-President Quality and Human Resources SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 3BUSINESS CARD 2010 ANNUAL SOCIAL RESPONSIBILITY REPORT BUSINESS CARD SIVECO Romania, a joint venture company registered at the Trade Registry in Romania under number J40/14658/1992 SHAREHOLDER STRUCTURE SIVECO Netherlands BV 42.2 % Intel Capital Corporation & Enterprise Investors 32.5 % Management SIVECO Romania 25.3 % MANAGEMENT TEAM ¡_Irina Socol, President and CEO ¡_Alexandru Mihail Rădășanu, Vice-President Research-Development ¡_Florin Ilia, Vice-President Commercial Division and Technological Consultancy ¡_Doina Binig, Vice-President Strategy and Chief Operating Officer ¡_Daniela Bichir, Vice-President Quality and Human Resources ¡_Bogdan Ciungradi, Vice-President Financial- Accounting ¡_Aurora Crusti, Deputy Vice-President Commercial Division CUSTOMERS Over 1,400 customers use the products of SIVECO Romania. Our company develops complex IT projects in countries from the European Union, Near East, the Community of Independent States and North Africa. SOLUTIONS ¡_Enterprise Application Suite (SIVECO Applications 2011); ¡_eLearning; ¡_eHealth; ¡_eAgriculture; ¡_eCustoms; 10 ¡_eBusiness; ¡_eNuclear. SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 4PROJECTS 2010 2010 ANNUAL SOCIAL RESPONSIBILITY REPORT PROJECTS in 2010 4. Development of the software necessary for implementing the funds for rural Even if 2010 has been a difficult year, we development and fisheries at the have succeeded in developing important Payments Agency for Rural Development projects. Here are in short the most and Fisheries and for managing the important milestones of the past year: European subsidies granted to 1.1 million 1. Launching the strategic program Romanian farmers through the Payments at national level of introducing IT into and Intervention Agency for Agriculture; education for the Ministry of National 5. Continuation of a Education in the Kingdom of Morocco. sustained policy of SIVECO Romania will implement the developing the solution AeL solution- an integrated information SIVECO Applications system, adjusted to the requirements 2011. "In 2010 we have specific to Moroccan education, which will launched two new IT be used in 9,000 schools; modules, which add 2. Implementation of the eCustoms to the other already solution at the Customs Authority in existing 44 modules: Waste Management Macedonia. SIVECO Romania enters this and the Projects Financial Management", way the second external market after says Stefaniță Ghiță, manager of the Turkey, with the solution Computerized Development Department. Transit System (NCTS), by replicating 6. Continuation of projects in the area of the expertise achieved in Romania at the eLearning in the United Arab Emirates, National Customs Authority; Azerbaijan, Egypt, Republic of Moldova 3. Implementation of the new version of and in Romania (The IT-based Education the Integrated Single Information System System), Development of the Portal – 2.0 – for the National Health Insurance eComunitate and of the Program of House in Romania, an extremely complex ITC Training in school and business, project, having major implications on the components of the project “Knowledge mode of managing the resources allocated Based Economy”, a complex project with to health, but also on improving the quality almost 2 million beneficiaries; of medical services; 12 Florian Ciolacu, Vicepresident International Accounts&Partners (center), at the launching of the program for introducing IT to the Morroccan education. SIVECO Romania - ANNUAL SOCIAL RESPONSIBILITY REPORT - 2010 7. Completion of the educational project MILESTONES 1992-2009