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BMCL: Bangkok Metro Public Company Limited | Annual Report

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BMCL: Bangkok Metro Public Company Limited | Annual Report ANNUAL REPORT 2013 BANGKOK METRO PUBLIC COMPANY LIMITED METRO PUBLIC COMPANY ANNUAL REPORT 2013 BANGKOK STEPPING STONE FOR A BETTER FUTURE 189 Rama IX Road, Huai Khwang, Bangkok 10310, Thailand Tel. + 66 (0) 2354-2000 Fax. + 66 (0) 2354-2040 www.bangkokmetro.co.th ANNUAL REPORT 2013 ANNUAL REPORT 2013 วิสัยทัศน์ เป็นหนึ่งในผู้ให้บริการรถไฟฟ้าขนส่งมวลชนชั้นน�าของโลก ด้วยคุณภาพการบริการที่ประทับใจ Vision To be one of the world leading mass rapid transit operators with high quality of service. ภารกิจ เราจะให้บริการขนส่งมวลชนด้วยรถไฟฟ้าที่มีความปลอดภัย สะดวก รวดเร็ว เชื่อถือได้ และตรงเวลา เพื่อบรรเทาปัญหาการ จราจร ช่วยรักษาสิ่งแวดล้อม และยกระดับคุณภาพชีวิตของ ประชาชน Mission We will provide mass transit services to the public with the safe, convenient, fast, reliable, and punctual metro system to alleviate traffic congestion, maintain the environment and improve quality of life. วัฒนธรรมองค์กร (Corporate Culture) BMCL STAR B : Business Acumen รอบรู้ธุรกิจ M : Morality สุจริตโปร่งใส C : Customer Oriented ใส่ใจบริการ L : Learning เชี่ยวชาญ เรียนรู้ S : Systematic Thinking ดูเหตุและผล T : Teamwork ทุกคนช่วยกัน A : Aspiration มุ่งมั่นเป้าหมาย R : Reliable เชื่อถือได้แน่นอน CONTENT 1 Business Policy and Overview 003 11 Risk Factors 069 2 Financial Highlights 008 12 Capital Structure 075 3 Message from the Chairman of the Board 13 Management Structure 077 of Directors 013 14 Corporate Governance 086 4 The Board of Directors and Management Team 015 15 Corporate Social Responsibility 106 5 Achievement Awards 027 16 Internal Control and Risk Management 108 6 Significant Activities in 2013 028 17 Audit Committee’s Report for 2013 110 7 Route Map of the Metro Service 043 18 Related Party Transactions 112 8 General Information and Other Significant Information 045 19 Management Discussion and Analysis of Financial Position and Results of Operations 118 9 Nature of Business 049 20 Report on Responsibilities of the Board 10 Mass Rapid Transit Master Plan of Directors towards the Financial Report 125 in Bangkok Metropolitan Region 066 21 Financial Statements and Report of the Auditor 126 1. Business Policy and Overview Background The Company received the standard management Bangkok Metro Public Company Limited (the “Company”) certifications as follows: was established on 18 February 1998 to participate in the 1) ISO 9001:2008 Quality Management System; bidding for the concession of the first underground mass 2) ISO 14001:2004 Environmental Management System; rapid transit system project in Thailand, to carry out the design, 3) OHSAS 18001:2007 and TIS 18001:2001 Occupational manufacture, supply, installation, testing and commissioning Health and Safety Management Systems; of the M&E Equipment for the operation and maintenance 4) Safety Management System from Lloyd’s Register Rail. of the metro. The Company was granted the exclusive The MRT metro service operated by the Company is a concession for such project approved by the Council of modern, safe and eco-friendly mass rapid transit system. Ministers on 28 March 2000 and 25 July 2000, respectively. In this regard, the Company realises the significance of In addition, the Company was converted to a public limited sustainable development of the organisation to be one of company on 11 May 2004 and was listed on the Stock the world leading mass rapid transit operators with sustainability, Exchange of Thailand on 21 September 2006. by strengthening its competitiveness while striving to seek The Company is the first metro operator in Thailand, entrusted a balance among society, environment and economy. The by the Mass Rapid Transit Authority of Thailand (“MRTA”) Company signed to be a member of the Charter on Sustainable as the concessionaire in the operation and maintenance of Development, Pledge Signatory, of the International Association two MRT projects: of Public Transport (UITP) in June 2008, and was accepted as a member of the Charter on Sustainable Development, The M.R.T. Chaloem Ratchamongkhon Line Full Charter Signatory, in June 2009, whereby the Company’s (“Blue Line”) (Hua Lamphong - Bang Sue) membership has been renewed for the third period (2012-2014), 20 kilometres, 18 stations PPP Net Cost (AOT) representing the determination in compliance with the On 1 August 2000, the Company entered into the Agreement contractual obligation to ensure the strategic policies in line for the MRTA Initial System Project - Chaloem Ratchamongkhon with the principles of the business operation to balance Line (“Blue Line”), Hua Lamphong - Bang Sue, with MRTA. among business, social and environmental growth, with The Company has the exclusive right to collect fares and internal systems for application, monitoring, following up and undertake activities and commercial development, including reporting of the performance under such guidelines. Moreover, advertising, leasing space in the project and telecommunications the Company has participated as a member of another two services in the stations and in the trains, for 25 years international federations, namely, American Public Transportation (2 July 2004 - 1 July 2029). The official commencement of Association (APTA) and NOVA Group of Metros, with the operations is on 3 July 2004. objectives to study and exchange the excellent practices with other international public transport operators, and The MRT Purple Line Project, Bang Yai - Rat Burana, apply them as guidelines in the continued self-development Bang Yai - Bang Sue Section (Khlong Bang Phai and improvement. Station - Tao Poon Station) 22 kilometres, 16 stations PPP Gross Cost (ATO) Business Strategies The Company executed the Agreement for the MRT Purple To achieve the Company’s objectives and missions, the Line Project, Bang Yai - Rat Burana, Bang Yai - Bang Sue Company determines the key strategies for its business Section (Khlong Bang Phai Station - Tao Poon Station), operations in 2013 as follows: Contract 4, on 4 September 2013, for the Concession for 1. To constantly generate revenue, both fare revenue and Supply of M&E Systems and O&M Services (Khlong Bang commercial development revenue, with the following key Phai Station - Tao Poon Station), with MRTA, for 30 years strategies: (4 September 2013 - 3 September 2043). - To increase the number of passengers during off-peak Annual Report 2013 Bangkok Metro Public Company Limited 3 hours on working days and holidays by setting up - To provide the competency management system. marketing campaigns for privileges to MRT cardholders, - To restructure work positions and career groups. new card issuance and Co-Brand business alliances. - To restructure wages and salaries as appropriate. - To increase commercial development revenue through - To administer the business with efficiency, transparency, the integrated proactive marketing, in association with equality and auditability, taking into account all groups Bangkok Metro Networks Limited. of stakeholders. 2. To manage cost and control expenses appropriately and - To develop the information technology system to efficiently: ensure analysis and report on results in support of - To promote energy-saving campaigns and enhance management’s decision-making in due course. the efficiency in energy management. - To manage the information technology service to - To control and determine measures to reduce electricity ensure efficiency, including information security, in consumption in retail shop areas, MRT operation and accordance with ISO/IEC 27001. maintenance. - To upgrade the asset management standard. - To manage and control fees for maintenance of 4. To create recognition and trust from all groups of stakeholders: systems, station and retail shop areas. - To maintain and improve the quality of impressive, - To manage the purchasing and procurement with safe, convenient, fast, reliable, punctual and quality rapidity and efficiency by promoting proactive services to meet standards concerning environmental purchasing, development of effectiveness of working impact in order to enhance the service users’ process and enhance the ability in response to satisfaction customers’ needs with appropriate purchasing - To build relationship with key stakeholders, that is, techniques service users, staff, and nearby communities, based on the corporate social responsibility, along with 3. To update management knowledge, particularly people communications on social responsibility in various management, performance management and project aspects conducted by the Company via public relations management: channels for public recognition. Annual Report 2013 4 Bangkok Metro Public Company Limited - To provide knowledge on quality, safety and environment 1. Keep all possible risks associated with the operation of to staff, passengers, contractors and counterparties. the railway system as low as reasonably practicable and - To prevent and minimise impact on the environment/ comply with laws; working condition, and promote participation in 2. Ensure that all preventive and corrective measures environmental preservation activities of the Company. designed to minimize such risks are implemented efficiently - To promote the corporate image with a commitment and effectively, as well as developed and improved continually; to “Service Above All Else”. and - To create recognition and clarity of the Company’s 3. Raise safety knowledge and safety awareness among logo/name, BMCL brand positioning for communication all those involved. via appropriate channels Safety is everyone’s responsibility. It is imperative that all our employees
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