Fall Transit Services Changes
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Customer Service Performance September 2020 West Coast Express
Customer Service Performance September 2020 West Coast Express © Synovate Table Of Contents Highlights and Recommendations 3 Project Objectives 8 Methodology 9 Detailed Findings 12 WCE Performance 13 Trends in Transit Usage Among WCE Riders 22 Trends in WCE Usage 29 Customer Profiles 36 APPENDICES Appendix A – Survey Instrument 2 Highlights and Recommendations The revised West Coast Express Customer Service Performance Survey was launched in March 2003. The survey was redesigned to focus solely on the aspects of service that are most positively correlated with system performance ratings from customers. In addition, the redesigned survey implements the Transportation Research Board’s Impact Score Method to identify and prioritize those service attributes that are most negatively impacting the largest number of customers. This will assist in the prioritization of service improvements. 3 Highlights and Recommendations • Many of the significant shifts in top ratings for WCE service aspects may be attributable to riders’ changing perceptions and expectations as a result of the ongoing COVID-19 virus. As of March 11th, the World Health Organization declared COVID-19 a global pandemic, and by March 16th the BC provincial government recommended stay- at-home directives and physical distancing precautions, which has greatly impacted the daily lives of transit riders. While restrictions have eased in recent months as the provincial government has moved BC into Phase 3 of its Restart Plan (which allows for safe travel and re-opening of businesses such as restaurants/bars), concern around the COVID-19 virus is highly relevant for the general public. As a result, the proportion of Captive WCE Riders has increased directionally (36%, up from 29% last period), which may have an impact on the results throughout the report. -
2017 05 11 Translink Increases Seabus Frequency
MEDIA RELEASE TransLink increases SeaBus frequency 15-minute sailings will now run until 9 p.m. May 11, 2017 NEW WESTMINSTER, BC — Starting May 19, customers will benefit from another SeaBus service increase as part of TransLink’s continued roll out of Phase One of the 10-Year Mayors’ Vision for Metro Vancouver Transportation. This service increase means 15-minute sailings will start earlier on weekends and run until 9 p.m. every day, making it even easier to travel to or from the North Shore. SeaBus service increases include: 15-minute sailings starting at 6 a.m. on weekdays, 7 a.m. on Saturdays and 8 a.m. on Sundays and most holidays. 15-minute service will also extend later into the evening. This will allow customers to enjoy peak-hour service for departures until 9:02 p.m. from Lonsdale Quay and 9:16 from Waterfront Station every day. As part of Phase One of the 10-Year Vision, TransLink increased SeaBus service in January by doubling service on Sundays and holidays from 10 a.m. to 7 p.m. With the May 19 increase, SeaBus joins the Frequent Transit Network (FTN), a network of corridors where transit service runs at least every 15 minutes in both directions through the day and into the evening, every day of the week. People traveling along Frequent Transit Network corridors can expect convenient, reliable, easy-to-use services that are frequent enough that they do not need to refer to a schedule. Other TransLink services that are part of the FTN include the Expo, Millennium and Canada lines, and B-Line bus service. -
Skytrain Upgrade Project
BACKGROUNDER SKYTRAIN UPGRADE PROJECT Upgrades to the existing SkyTrain network are necessary to meet current and future demand, and are a pre-condition for new rapid transit projects WHAT IS THE SKYTRAIN UPGRADE PROJECT? The 2014 Vision for Metro Vancouver Transit and Transportation included analysis and recommendations on the type of investments needed to keep the existing SkyTrain system modern and up to the task of meeting growing demand over the next 30 years. The upgrade project includes: 100 new Mark III SkyTrain cars (28 already funded in Phase One Plan; 72 cars remaining); New storage and maintenance facilities for the new cars Control and power system upgrades to ensure new cars can be operated Station upgrades to improve passenger amenities and access WHY IS THIS UPGRADE PROJECT NEEDED NOW? Current and future ridership will strain the existing system The Expo Line officially launched in 1986 and the Millennium Line opened in 2002. Since then the population and level of employment in the region has grown, and the current capacity of the system is insufficient to meet the demands during period periods. This is resulting in passengers being passed up and crowding on platforms at the busiest stations during peak periods. The recent opening of the Evergreen Extension has resulted in higher ridership and crowding on the system more quickly than anticipated. This is expected to worsen with more people coming to the region, more development near stations, and planned bus expansion in the 10-Year Vision connecting to the SkyTrain system. Previous improvements and investments in the Phase One Plan only meets today’s needs TransLink procured 28 Mark III SkyTrain cars to meet the ridership demand from the Evergreen Extension, and the Phase One Plan of the 10-Year Vision includes 28 additional Mark III cars. -
SUNWOOD SQUARE Coquitlam, BC
SUNWOOD SQUARE Coquitlam, BC BentallGreenOak (Canada) Limited Partnership, Brokerage bentallgreenoak.com SUNWOOD SQUARE Coquitlam, BC LOCATION: 3025 Lougheed Highway, Coquitlam, BC MAJOR INTERSECTION: Lougheed Highway & Westwood Street TYPE: Open Community Centre (grocery anchored) RENOVATION: 2009 TOTAL GLA: 198,965 square feet MAJOR TENANTS: Shoppers Drug Mart 20,767 square feet Jysk 17,053 square feet ANCILLARY: 76,643 square feet (36 stores) DEMOGRAPHICS (2022 PROJECTIONS): MARKET SUMMARY: 1 km 3 km 5 km Sunwood Square is the dominant open community centre in the Coquitlam Town Centre trade area. Bisected Total Population 13,046 103,499 190,884 by two civic thoroughfares in addition to its proximity to the Lougheed Highway and Westwood Street arteries, Total Households 5,547 40,079 68,744 Sunwood Square offers superior access and parking availability in this affluent, established, yet still growing, Average trade area. Sunwood Square was extensively renovated in 2009. Household Income $83,443 $107,494 $124,993 Translink’s completion of the Millennium Line Evergreen Extension, which opened at the end of 2016, brought an increase in demand on the residential front. The Evergreen Extension connects Coquitlam City Centre through Port Moody to Lougheed Town Centre and onwards to Vancouver. In addition a significant number of residential condominium towers have been built within the vicinity with several others currently in the planning stages or under construction. Sunwood Square is well positioned at the heart of the growth within Coquitlam Town Centre. SUNWOOD SQUARE Coquitlam, BC UNIT TENANT SQ FT UNIT TENANT SQ FT 100 76,900 460 Sunwood Veterinary 220 Bloomin’ Buds Florist 613 Clinic 1,146 230 Dr. -
For Transit Information, Including Real-Time Next Bus, Please Call 604.953.3333 Or Visit Translink.Ca
Metro Vancouver Transit Map Effective Until Dec. 19, 2016 259 to Lions Bay Ferries to Vancouver Island, C12 to Brunswick Beach Bowen Island and Sunshine Coast Downtown Vancouver Transit Services £ m C Grouse Mountain Skyride minute walk SkyTrain Horseshoe Bay COAL HARBOUR C West End Coal Harbour C WEST Community Community High frequency rail service. Canada Line Centre Centre Waterfront END Early morning to late Vancouver Convention evening. £ Centre C Canada Expo Line Burrard Tourism Place Vancouver Millennium Line C Capilano Salmon Millennium Line Hatchery C Evergreen Extension Caulfeild ROBSON C SFU Harbour Evelyne Capilano Buses Vancouver Centre Suspension GASTOWN Saller City Centre BCIT Centre Bridge Vancouver £ Lynn Canyon Frequent bus service, with SFU Ecology Centre Art Gallery B-Line Woodward's limited stops. UBC Robson Sq £ VFS £ C Regular Bus Service Library Municipal St Paul's Vancouver Carnegie Service at least once an hour Law Edgemont Hall Community Centre CHINATOWN Lynn Hospital Courts during the daytime (or College Village Westview Valley Queen -
Special Commission Skytrain Extension Review Final Report May, 1999 Acknowledgements
Special Commission SkyTrain Extension Review Final Report May, 1999 Acknowledgements The Special Commissioner gratefully acknowledges the generous and dedicated support and advice of the agencies, organizations and individuals that contributed to the Special Commission SkyTrain Review. The cooperation and assistance of the Greater Vancouver Transportation Authority (TransLink); Greater Vancouver Regional District; City of Vancouver; City of New Westminster; City of Burnaby; City of Coquitlam; City of Port Moody; Canadian Environmental Assessment Agency; Fisheries and Oceans Canada; Environment Canada; Health Canada; Canadian Coast Guard; BC Transportation Financing Authority; BC Assets and Land Corporation; Simon Fraser Health Region; and BC Ministries of Environment, Lands and Parks, Transportation and Highways, Municipal Affairs, Small Business, Tourism and Culture were instrumental to the work of the Special Commission. The cooperation of the BC Environmental Assessment Office in providing considerable technical and administrative resources and support is greatly appreciated. In addition, the Special Commissioner particularly wishes to thank the members of the public and organizations who made submissions or participated in the workshops or public meetings for their efforts in the public interest. Staff Seconded to Special Commission David Johns, Kim Fawthorpe, Michael Price, Paul Finkel, Alan Calder, Mel Turner, Jennifer Kay, Tami Payne, Shari Steinbach, Sylvia Hinks, Eileen Bennett, Tanya Paz, and Joy Cohen. Environmental Assessment -
Phase Two of the 10-Year Vision 2018 – 2027 INVESTMENT PLAN
Phase Two of the 10-Year Vision 2018 – 2027 INVESTMENT PLAN APPROVED JUNE 28, 2018 tenyearvision.translink.ca TRANSLINK MAYORS’ COUNCIL BOARD OF DIRECTORS ON REGIONAL TRANSPORTATION Lorraine Cunningham, Chair Derek Corrigan, Chair Lois Jackson Mayor, City of Burnaby Mayor, City of Delta Larry Beasley Richard Walton, Vice-chair Greg Moore Jim Chu Mayor, District of North Vancouver Mayor, City of Port Coquitlam Sarah Clark Wayne Baldwin John McEwen Derek Corrigan Mayor, City of White Rock Mayor, Village of Anmore Mayor, City of Burnaby John Becker Darrell Mussatto Murray Dinwoodie Mayor, City of Pitt Meadows Mayor, City of North Vancouver Anne Giardini Malcom Brodie Nicole Read Mayor, City of Richmond Mayor, District of Maple Ridge Tony Gugliotta Karl Buhr Gregor Robertson Karen Horcher Mayor, Village of Lions Bay Mayor, City of Vancouver Marcella Szel Mike Clay Ted Schaffer Mayor, City of Port Moody Mayor, City of Langley Richard Walton Mayor, District of Jonathan Coté Murray Skeels North Vancouver Mayor, City of New Westminster Mayor, Bowen Island Municipality Ralph Drew Michael Smith Mayor, Village of Belcarra Mayor, District of West Vancouver Jack Froese Richard Stewart Mayor, Township of Langley Mayor, City of Coquitlam Maria Harris Bryce Williams Director, Electoral Area ‘A’ Chief, Tsawwassen First Nation Linda Hepner Mayor, City of Surrey For the purpose of the South Coast British Columbia Transportation Authority Act, this document constitutes the investment plan prepared in 2017 and 2018 for the 2018-27 period. This document will serve as TransLink’s strategic and financial plan beginning July 1, 2018, until a replacement investment plan is approved. -
ATTACHMENT a Page 1 of 5
ATTACHMENT A Page 1 of 5 November 9, 2010 Mayor Peter Fassbender Chair, Mayors' Council on Regional Transportation c/o City of Langley 20399 Douglas Crescent Langley, BC V3A 4B3 Dear Chair Fassbender, Re: 2011 Supplemental Plans On behalf of the Board of Directors of the South Coast British Columbia Transportation Authority (TransLink), I am forwarding the two enclosed Transportation and Financial Supplemental Plans for 2011 to 2013, and Outlooks for 2014 to 2020, both approved by the Board, to the Mayors' Council on Regional Transportation. The purpose of presenting these supplemental plans is to provide the region's mayors with an opportunity to exercise their authority under the South Coast British Columbia Transportation Authority Act to approve one of the options to expand Metro Vancouver's transportation network and confirm it as TransLink's 'base plan' for the next three years. Alternately, the Mayors Council may choose to not approve either of them and maintain the program in the current base plan. Both options include funding for the Evergreen SkyTrain Line connecting the Lougheed and Coquitlam town centres and for an extension of United Boulevard in Coquitlam as the first phase of the North Fraser Perimeter Road goods movement corridor from the Queensborough Bridge in New Westminster to Highway #1. One option, 'Delivering the Evergreen Line and the North Fraser Perimeter Road,' is confined to the two highest priority projects. The other, 'Moving Forward,' proposes additional road and transit improvements across Metro Vancouver, notably in the South of Fraser and North Shore sub-regions. All of these projects have been long-standing priorities and offer enormous benefits to the people of Metro Vancouver. -
2018 Transit Service Guidelines
2018 TRANSIT SERVICE GUIDELINES DRAFT: June 6, 2018 TABLE OF CONTENTS 1 INTRODUCTION 2 3 REFERENCE INFORMATION 48 1.1 What are the Transit Service Guidelines? 3 3.1 Vehicle Capacity Reference Table 49 1.2 Using the Transit Service Guidelines 5 3.2 Service Productivity Reference Tables 50 1.3 Understanding Service Types 7 2 TRANSIT SERVICE GUIDELINES 10 APPENDIX 54 2.1 Overview 11 A Glossary 55 2.2 Layout and Organization 12 B References 59 DI Demand-oriented Service 14 C Acknowledgements 60 D.1 Transit-supportive Land Use and Demand 16 U Useful Service 20 U.1 Passenger Load 21 U.2 Stop Spacing 24 U.3 Service Frequency 26 U.4 Span of Service 28 U.5 Punctuality and Regularity 30 U.6 Route Design 34 PE Productive and Efficient Service 38 PE.1 Boardings per Revenue Hour 40 PE.2 Capacity Utilization 42 PE.3 Passenger Turnover 44 PE.4 Cost per Boarded Passenger 46 2 TransLink Transit Service Guidelines 1 Introduction 1. Introduction 1.1 What are the Transit Service Guidelines? 1.2 Using the Transit Service Guidelines 1.3 Understanding Service Types TransLink is the transportation authority for the Vancouver metropolitan area. It has responsibility for planning, managing, and delivering an integrated regional transit network—including rapid transit, commuter rail, and bus services—to provide access and mobility for people across the region. In consultation with stakeholders and customers, TransLink determines where demand is greatest, what types of service are most appropriate, and how resources are prioritized. The Transit Service Guidelines provide a framework for achieving these objectives and delivering a transit network useful to the greatest number of people. -
Planning for RAV: Achieving Public Objectives in the Context of a PPP Project
Planning for RAV: Achieving Public Objectives in the Context of a PPP Project Lon LaClaire, Transportation Engineer Anita Molaro, Development Planner CITY OF VANCOUVER CITY OF VANCOUVER Presentation Outline Vancouver and the Region The RAV Line Vancouver Stations Waterfront Station Robson Station Broadway Station Marine Drive Portal CITY OF VANCOUVER City of Vancouver Population of Vancouver:CITY OF VANCOUVER 550, 000 Constrained Region Population of Greater Vancouver Regional CITYDistrict: OF VANCOUVER 2.4 million Context: Greater Vancouver CITY OF VANCOUVER Dense Metropolitan Core CITY OF VANCOUVER Vancouver Transit Strategy Transit systems layers: local, city-wide, and regional CITY OF VANCOUVER Vancouver transit strategy The RAV Line CITY OF VANCOUVER Context - Regional RAV is one of three rapid transit lines that are cornerstones of Regional Land use and transportation plans – LRSP, Transport 2021. CITY OF VANCOUVER Regional Transit Network SeaBus Skytrain West Coast Express commuter rail RAV CITY OF VANCOUVER Context – Vancouver City of Vancouver land use and transportation plans support the regional plans: CityPlan Central Area Plan Transportation Plan Downtown Transportation Plan CITY OF VANCOUVER Rail Transit Is Needed Buses alone will not attract sufficient ridership to achieve the City’s transportation targets and land use goals Buses alone can not carry the number of transit trips needed to achieve the targets Rail is more compatible with the City’s livability goals CITY OF VANCOUVER 19991999 TransitTransit -
Frequent Transit Network in Metro Vancouver
Frequent Transit Network in Metro Vancouver Legend Frequent Transit Network The Frequent Transit Network (FTN) is a network of corridors that have transit service every minutes or better, during Park Royal at least all of the following times: Capilano University R • Monday to Friday: a.m. to p.m • Saturday: a.m. to p.m. • Sunday and holidays a.m. to p.m. FTN Stops on these streets have combined Regular Bus services at FTN levels as Stanley Park Loop Lonsdale Quay described above Phibbs Exchange Frequent bus service with limited stops RapidBus Burrard and transit priority. Lafarge Lake– Granville Waterfront Douglas B-Line Frequent bus service, with limited stops. Vancouver Stadium– Kootenay Loop Lincoln Canada Line High frequency rail service. Early City Centre R Chinatown SFU Exchange morning to late evening. Coquitlam Yaletown– High frequency rail service. Early Main Street– Roundhouse Central Expo Line Science World morning to late evening. Brentwood Inlet Centre UBC Loop Moody Centre Town Centre High frequency rail service. Early Commercial– Millennium Line Broadway morning to late evening. VCC–Clark Sperling– Gilmore Frequent passenger ferry service. Burnaby Lake SeaBus Burquitlam Early morning to late evening. Olympic Village Rupert Holdom Lake City Way Port Coquitlam Nanaimo Broadway– Renfrew R General -
Corporate Report
CORPORATE REPORT NO: R120 COUNCIL DATE: June 24, 2019 REGULAR COUNCIL TO: Mayor & Council DATE: June 20, 2019 FROM: Acting General Manager, Engineering FILE: 8740-01 SUBJECT: Future of Rapid Transit in Surrey RECOMMENDATION The Engineering Department recommends that Council: 1. Receive this report for information; 2. Endorse the principles attached as Appendix “I” to this report; and 3. Authorize staff to develop a Long-Range Rapid Transit Vision for input into TransLink’s Transport 2050 plan. INTENT The intent of this report is to inform Council on TransLink’s update of the Regional Transportation Strategy (now called Transport 2050), outline recommended principles for future rapid transit expansion in Surrey, and request support from Council for the development of a long-range rapid transit vision for Surrey’s submission to TransLink for inclusion in the Transport 2050 plan development process. BACKGROUND The Success of Previous Regional Transportation Plans Transportation and land use are integrally linked, as demonstrated by Metro Vancouver’s long history of coordinating land use and transportation investments. Many of the first coordinated efforts to integrate transit and land use were identified as part of Metro Vancouver’s (at that time known as Greater Vancouver Regional District or “GVRD”) first “Livable Region Plan” that, in 1975, established an urban land use pattern aimed at focusing growth and development in compact urban centres supported by an integrated, multi-modal transportation network. In 1993, prior to the creation of TransLink, the GVRD prepared “A Long-Range Transportation Plan for Greater Vancouver”, known as Transport 2021. This plan was instrumental in identifying an end-state vision for transportation that included policies and capital improvements aligned with regional land use goals.