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DG Nachhaltigkeitsbericht 2013___Umschlag Eng.Indd 1 05.09.2014 17:26:21 Contentsinhalt Future in Our Hands Future Future in Our Hands Corporate Social Responsibility Report 2013/2014 Corporate Social Responsibility Report 2013/2014 Publisher’s Details Future in Our Hands— The Dussmann Group Corporate Responsibility Report 2013/2014 Dussmann Stiftung & Co. KGaA Corporate Communications Friedrichstraße 90 | 10117 Berlin, Germany T +49 (0) 30 . 20 25 - 25 26 F +49 (0) 30 .20 25 - 25 40 [email protected] www.dussmanngroup.com Responsible according to German media legislation Jan Flaskamp Editorial Responsibility Dussmann Group Editorial Deadline: April 30, 2014 Design and Consulting Nur Baute GmbH, Berlin Photographs Kay Herschelmann, Berlin Printing Print Produktion Laube GmbH, Berlin DG Nachhaltigkeitsbericht 2013___Umschlag_eng.indd 1 05.09.2014 17:26:21 ContentsInhalt TheDussmann Dussmann Group Group im Profil in Profile 4 ResponsibilityVerantwortung for für the die EnvironmentUmwelt 64 ServicesDienstleistungen for People, rund by um People den Menschen ClimateKlimafreundliche Friendly Logistics Logistik schützt die Umwelt The50 Jahre Dussmann Dussmann Group: – 50 Years On MoreHöhere Energy Energieeffizienz efficiency in in Buildings Gebäuden 50 YearsJahre ofIdeen Innovative für Menschen Ideas EnAuf Route dem Weg to Green zur „Green IT IT“ FMFM-Kooperation Cooperation Increasesstärkt internationale Competitive Wettbewerbs- Edge RecyclingUnser Recyclingkonzept Concept Reduces schont Environmental die Umwelt Impact fähigkeit Increase of Technical Skills and Knowledge Withoutohne Qualitätsverlust Compromising Quality Kompetenzzuwachs in der Gebäudetechnik DussmannDie Strategie Group zur gesellschaftlichen Corporate Social SocialEngagement Commitment für die Gesellschaft 74 ResponsibilityVerantwortung Strategy der Dussmann Group 16 Auszeichnung für Spitzenmusiker von morgen MovingAm Puls with der theZeit: Times: Herausforderungen Challenges and und Objectives Ziele Awards for World-Class Musicians of Tomorrow Gemeinsam anpacken: „Social Day“ in Berlin “Sustainability„Nachhaltigkeit needs braucht know-how Know-how-Transfer“ transfer” Pulling together: “Social Day” in Berlin Schnelle Hilfe nach der Flutkatastrophe CornerstonesEckpfeiler für eineof Sustainable nachhaltige Corporate Governance Swift Action Following the Floods Spendenaktion für Erdbebenopfer in Italien Unternehmensführung Sustainability Record and New Objectives Donations for Earthquake Victims in Italy Nachhaltigkeitsbilanz und neue Zielstellungen AnAttraktiver Attractive Arbeitgeber Employer 28 AppendixAnhang 80 Fair,Faire Competitive und wettbewerbsfähige Wages Entlohnung TheDer aktuelleDussmann Bericht Group zur Report gesellschaftlichen on Corporate Verantwortung Social Responsibility der Dussmann complies withGroup the entspricht guidelines den of theLeitlinien Global der Reporting Global Reporting Initiative (GRI) Initiative Version (GRI) 3.1 Version 3.1 VocationalBerufsausbildung Training für for Nachwuchssicherung Young Talent applicationmit der Anwendungsebene level C (confirmation C (Bestätigungvermerk on page 87). S. 87). Er umfasst Ereignisse und Maßnahmen des Zeitraums Mai 2012–April 2014 und bezieht EmployeeRealistisches Survey: Bild durcha Realistic Mitarbeiterbefragung Insight Itsich reports bei den on Leistungsindikatorenand refers to events and auf measuresdie Landesgesellschaften which took place between MayDeutschland, 2012 and Italien, April 2014. Luxemburg Performance und Österreich indicators als refer größte to activities Unternehmens in - HighArbeits- Standards und Gesundheitsschutz of Health and Safety Germany,standorte. Italy, Luxembourg and Austria where the largest subsidiaries of auf höchstem Niveau the Group are located. Zur besseren Lesbarkeit verzichten wir weitgehend auf die Angabe der weiblichen und männlichen Form. Es sind selbstverständlich Personen beiderlei Geschlechts gemeint. SustainableNachhaltige ServicesDienstleistungen 46 ModernModerne Cleaning Reinigungstechnik Equipment schont Saves ResourcesRessourcen DrivingModernisierung the Modernization der Gebäudetechnik of Technical Services vorantreiben Responsibility for Safe, Sustainable Nutrition Verantwortung für sichere und nachhaltige Innovations in Security and Environmental Protection Ernährung Growth and Quality Assurance in Nursing and Care Innovationen für Sicherheit und Umweltschutz Wachstum und Qualität in der Pflege sichern 2 87 DG Nachhaltigkeitsbericht 2013___Umschlag_eng.indd 2 05.09.2014 17:26:28 Foreword Dear Readers, You hold in your hands our second report on corporate responsibility. This time it coincides with a milestone in the company’s history–the Dussmann Group’s 50 th anniversary. These past 50 years have seen many innovative ideas which were generated while providing clients sustainable, responsible services. This is the legacy of my husband, Peter Dussmann, and it is what he will be remembered for. Today, we continue to take his entrepreneurial approach with all of our services, both in Germany and across the world. The spirit that drives our company is the creativity and dedication of our personnel and we want it to stay that way. In order to continue to attract skilled, motivated personnel, we have developed modern employer branding which communicates our strengths: fair wages, punctual payment and equal opportunity for career and personal development. Well-trained, motivated personnel help us to fulfill the requirements of our clients. Our range of sustainable services set trends and they enable us to guarantee high quality standards; new cleaning methodology reduces consumption of resources, modern technical services save energy and meals are produced using sustainably produced, safe ingredients. Each is a component of the whole–the Dussmann EcoSystem. We practice what we provide. We have invested in reducing toxic emissions in logistics and in the energy efficiency of our buildings. We have reduced our ecological footprint through extensive utilization of recycled materials. Transparency and credibility are our first priority. For the first time, we have fulfilled the standards of the Global Reporting Initiative (GRI) with our report. This signifies that our dedication has been recognized in accordance with international standards and this makes us very proud. It motivates us to extend and build on our existing sustainability program now and in the future. We accept this responsibility with full conviction because sustainability is a corporate principle at Dussmann and embedded in our strategy. Or let me put it this way: Live it, be it. Yours truly, Catherine von Fürstenberg-Dussmann Chair of the Board of Trustees, Dussmann Group 3 DG Nachhaltigkeitsbericht 2013___01_Profil_V5___Eng___.indd 3 05.09.2014 13:57:23 THE DUSSMANN GROUP IN P ROFILE Value-Oriented Dussmann has been providing services for people, by people for 50 years. The family enterprise has business activities across the world and recognizes its global responsibility for sustainable development. 4 DG Nachhaltigkeitsbericht 2013___01_Profil_V5___Eng___.indd 4 05.09.2014 13:57:35 5 DG Nachhaltigkeitsbericht 2013___01_Profil_V5___Eng___.indd 5 05.09.2014 13:57:47 Services for People, by People The Dussmann Group has grown both Dussmann Service provides integrated in terms of sales and employees for facility management which interlinks all of the individual facility services. The service the tenth year running. In the year of its spectrum extends from infrastructural 50th anniversary, it has continued to services to technical and commercial facility management and space manage- follow its course to success. Investment in ment. Know-how in the technical services international competitive capability and division has been expanded through the new subsidiary, DKA, a refrigeration and modernization of structures ensure that the air-conditioning specialist which develops company will remain on course in the future. solutions for many different sectors. Kursana is the second largest company division and operates Domizil, Residenz and Villa facilities for the elderly as well as for the disabled. In the 116 facilities in Germany, Austria, Switzerland, Estonia and Italy, 6,500 employees care for 13,600 seniors. In Germany, Kursana operates 95 facilities and is a leading private provider of nursing and care for the elderly. Dussmann Office is a specialist in profe ssional business solutions. Its services include virtual offices, letting of fully-furnished offices, reservation of 61,221 conference rooms and flexible day office solutions. people in 20 countries are Dussmann das KulturKaufhaus offers a employed by the Dussmann Group unique range of products over a sales area of 7,000 square meters on five floors: Books, DVDs, pop and jazz CDs as well as the most comprehensive selection of classical and opera music in the world. Audio books, software, stationery and sheet music are The Dussmann Group provides services also included in the product range. for people, by people with over 61,000 employees in 20 countries. In 2013, the Dussmann KulturKindergarten gemein- company achieved total sales of 1.84 billion nützige GmbH operates corporate in-house Euros and is one of the largest private child-care across Germany, characterized multi-service providers worldwide. by an emphasis on arts and literature, a bilingual approach and long opening hours. Dussmann Service is the largest of the Group’s company divisions. Its services include technical services, catering, security and reception services, cleaning, commercial facility management and energy manage- ment, all from a single source. In addition,
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