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Catalogue of Best-Practice Implementation Examples October 08 Deliverable D13 Catalogue of Best-Practice Implementation Examples Contract-No. TREN/06/FP6TR/S07.66711/038682-KITE Deliverable D13: Catalogue of Best-Practice Implementation Examples Page 2|168 Work Package Team University of Natural Resources and Applied Life Sciences Vienna, Department of Landscape, Spatial and Infrastructure Sciences Institute for Transport Studies Address: Peter Jordan-Straße 82, A-1190 Vienna Austria tel.: +43-1-47654-5300 fax: +43-1-47654-5344 e-mail: [email protected] URL: http://www.boku.ac.at/verkehr/ Authors: Wolfgang Grafl Günther Huber Gerd Sammer Juliane Stark Tina Uhlmann Wiebke Unbehaun Sandra Wegener Deliverable D13: Catalogue of Best-Practice Implementation Examples Page 3 | 168 Document History: Date Author Description 31.03.2008 WP team Draft sent out 26.09.2008 WP team Revision after first internal review process by project partner Karlsruhe Institute of Technology (KIT) 24.10.2008 WP team Revision after second internal review process by project partner Karlsruhe Institute of Technology (KIT) Deliverable D13: Catalogue of Best-Practice Implementation Examples KITE Deliverable No. 1: Central Issues in Passenger Intermodality Page 4|168 0 Executive Summary The “Catalogue of Best-Practice Implementation Examples” – Deliverable 13 is embedded in work package 5 “Intermodal Interchange Points and Related Services”. The Deliverable has two key aspects: One focus lies on the definition of services, facilities and characteristics at interchanges that support seamless intermodal long distance travel for passengers including the “last/first mile”. Second aim is the development of a “Catalogue of examples of best-practice” including a description of interchanges (railway stations, airports and ports) all over Europe that are outstanding in various kinds of passenger related services. This Catalogue is also integrated in the wiki-database. The definition of issues which are crucial to ensure a high quality seamless intermodality was carried out on the basis of results from WP1 and previous research projects, dialogue with European experts and further on the basis of the first step of a multi-stage survey. This survey was conducted with operators and key persons responsible for passenger related services. Within the first survey step the interviewees had to assess different aspects according to their importance from the passenger’s point of view. In total more than 20 services that support seamless intermodal travelling were identified. Furthermore, within the survey information for the compilation of the Catalogue were collected; amongst others concerning the historical background, the structural arrangement of the interchange, intermodality and special conveniences for passengers provided for long distance travel. The work of Deliverable 13 forms the basis for further in-depth analysis of selected terminals and services (D14). Main aim of the in-depth analysis is to gain knowledge on organisational matters as well as institutional and implementation related issues supporting the successful development and implementation of passenger services to finally derive guidelines of good intermodality practice. Deliverable D13: Catalogue of Best-Practice Implementation Examples KITE Deliverable No. 1: Central Issues in Passenger Intermodality Page 5|168 Table of contents 0 Executive Summary..............................................................................................4 1 Introduction.........................................................................................................11 1.1 Placement of Catalogue of Best-Practice Implementation Examples within WP5..................................................................................................11 1.2 Objectives of the Catalogue of Best-Practice Implementation Examples ....12 1.3 Structure of the deliverable..........................................................................13 2 Results of other Work Packages ........................................................................14 2.1 Compilation and Structuring (WP1) .............................................................14 3 State of the Art....................................................................................................17 3.1 GUIDE – Urban Interchanges – A Good Practice Guide .............................25 3.2 MIMIC - Mobility, InterModality and InterChanges.......................................29 3.3 CARISMA-Transport ...................................................................................31 3.4 Towards Passenger Intermodality in the EU ...............................................35 3.5 PIRATE – Promoting Interchange Rationale, Accessibility and Transfer Efficiency ....................................................................................................41 4 Services that support seamless intermodal travelling.........................................47 5 European Best-Practice Implementation Examples............................................50 5.1 Methodological Approach............................................................................50 5.2 Good-Practice Examples of European intermodal interchange terminals ...52 5.3 Assessment of services from the passengers point of view – first part of the results of the survey..............................................................................53 5.4 Structure of the Catalogue of Best-Practice Implementation Examples ......67 5.5 Knowledge Base .........................................................................................69 5.6 Catalogue of Best-Practice Implementation Examples................................70 FRANKFURT AIRPORT.....................................................................................71 BERLIN CENTRAL STATION ............................................................................75 KARLSRUHE CENTRAL STATION ...................................................................79 CHARLES DE GAULLE AIRPORT.....................................................................83 Deliverable D13: Catalogue of Best-Practice Implementation Examples KITE Deliverable No. 1: Central Issues in Passenger Intermodality Page 6|168 PORT OF CALAIS..............................................................................................87 ZURICH CENTRAL STATION............................................................................90 ZURICH AIRPORT .............................................................................................94 VIENNA INTERNATIONAL AIRPORT................................................................97 LINZ CENTRAL STATION................................................................................101 COPENHAGEN AIRPORT ...............................................................................106 PORT OF TALLINN..........................................................................................110 LONDON STANSTED AIRPORT .....................................................................114 PRAHA RUZYNÉ AIRPORT.............................................................................118 BRUSSELS AIRPORT .....................................................................................122 ANTWERP CENTRAL STATION .....................................................................127 LIEGE GUILLEMINS ........................................................................................131 BRUSSELS SOUTH.........................................................................................134 GARE DO ORIENTE ........................................................................................138 MADRID AIRPORT BARAJAS T4 ....................................................................143 6 Prospective.......................................................................................................148 7 References .......................................................................................................149 8 Annex ...............................................................................................................150 Deliverable D13: Catalogue of Best-Practice Implementation Examples KITE Deliverable No. 1: Central Issues in Passenger Intermodality Page 7|168 List of tables Table 2-1: Description of the key issue “Networks & Interchanges” from the perspective of the passengers, providers and political decision makers according to D1 - Central Issues in Passenger Intermodality....................................................................................15 Table 2-2: Key issues of intermodal passenger travel defined within WP1 and comments on how these key issues are further considered within WP5 ...........................................15 Table 3-1: Overview of research projects that concerned intermodality with their main objectives, duration and their contents (freight/passenger transport, existence of report, treatment of the topic interface, development of criteria or indicators) .............................18 Table 3-2: List of aspects of interchanges according to the GUIDE CONSORTIUM 2000 (chapter improving interchange at individual interchange locations), derived principles ..26 Table 3-3: Common barriers that influence travellers to choose single-mode options from the perspective of users, disabled persons and service operators identified within the research project MIMIC ....................................................................................................30 Table 3-4: Relevant door-to-door-factors
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