6091 Vps Corporate Profile Revised
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Aordable, Accessible, Sustainable Advancing Healthcare CONTENTS MESSAGE FROM CMD 02 THE PILLARS OF TRANSFORMATION 03 OUR VISION 03 OUR MISSION 03 OUR CORE VALUES 03 GOVERNANCE 05 COMMITTED TO DELIVERING EXCELLENCE IN HEALTHCARE QUALITY 07 CORPORATE SOCIAL RESPONSIBILITY 09 Since the inception of our first hospital in 2007, VPS Healthcare has diversified into related OUR REACH 11 healthcare businesses within the Middle East and North Africa region and the Indian OUR HEALTHCARE LANDSCAPE 13 sub-continent. In about 13 years, VPS Healthcare has become one of the most dynamic BURJEEL MEDICAL CITY 19 healthcare companies in the region, spanning six countries, 24 hospitals, over 125 medical BURJEEL HOSPITALS 21 centers, more than 15,000 employees and one of the largest pharmaceutical MEDEOR HOSPITALS 23 USFDA-certified manufacturing plants in the UAE. LLH HOSPITALS 25 This integrated network makes our health solutions accessible, aordable, and sustainable LIFECARE HOSPITALS 27 across the economic continuum. Our clinical excellence and commitment to quality VPS LAKESHORE HOSPITAL 29 standards have been steadfast and have made VPS Healthcare the largest private hospital TAJMEEL 31 network in the UAE to be awarded Joint Commission International (JCI) accreditation. LIFEPHARMA FZE 33 RESPONSE PLUS MEDICAL SERVICES 35 With the increased use of technology and data, we are seeing the emergence of new OCCUMED CLINIC 37 trends that have the potential of changing the medical experiences for patients and EDUCARE INSTITUTE OF DENTAL SCIENCES 39 providers. There is still a pressing need to build healthcare systems that can evolve to meet DYNAMED HEALTHCARE SOLUTIONS 41 the ever-changing health threats. To address these and other needs, we are moving into KEITA CATERING 41 even more specialized tertiary and quaternary care in areas like cardiovascular and ZIVA WET WIPES 41 oncology practices among others. GLOBAL PATIENT CARE 43 We continue to demonstrate the power of our sustainable, patient-centric healthcare HEALTHCARE CONSULTANCY 45 model without ever compromising on quality. The last 13 years have been a period of CONTACT US 47 meteoric rise for VPS Healthcare and the dawn of the new decade holds infinite promises as we build on our strengths and tackle new challenges and opportunities. Dr. Shamsheer Vayalil Chairman & Managing Director VPS Healthcare THE PILLARS OF TRANSFORMATION Our Vision To be the preferred choice in quality healthcare and associated services, wherever we operate. Our Mission To achieve world-class corporate governance in healthcare, using technology and the latest medical advances to provide services and outcomes that exceed expectations. Our Core Values Compassion for our patients. Teamwork with our sta and partners. Integrity in our professional conduct. Responsible corporate citizenship. VPS HEALTHCARE 04 GOVERNANCE Our strength as a dynamic organization, guided by teams of global professionals, is reflected in our commitment to sound governance policies and practices. We have several teams working on implementing and sharing the best governance practices and on establising common standards for best practices across all entities. Our teams work diligently to ensure compliance with regulatory requirements across multiple domains and sectors. This is particularly relevant in the GCC, where states and constituent emirates tend to vary in their control requirements. Recognition by international accreditation authorities such as Joint Commission International (JCI), the College of American Pathologists (CAP), and ISO – the International Standards Organisation, underline our resolve to ensure the highest standards of quality. Additionally, our pharmaceutical products that are manufactured at a state-of-the-art plant are approved by the US Food and Drug Administration (FDA), the UK’s Medicines and Healthcare Products Regulatory Agency, and regulators and health ministries in the Americas, Europe, Africa, Australia and Asia. VPS HEALTHCARE 06 QUALITY Designed to cater to dierent market segments, all our healthcare entities share the same principle of premium quality – in patient care, clinical excellence, and across all administrative functions. Guided by a central committee, each facility has its own dedicated quality team that strives to achieve ever-higher standards. • Eight VPS Healthcare hospitals are accredited by Joint Commission International (JCI) – the global authority on healthcare standards. • Two VPS Healthcare hospital laboratories are accredited by the College of American Pathologists (CAP) – the prestigious authority on laboratory standards. • Three VPS Healthcare hospitals have ISO 9001 certification, and seven VPS Healthcare hospital laboratories have ISO 15189:2012 certification. VPS HEALTHCARE 08 THE PILLARS OF TRANSFORMATION As a silent tribute to the Late H.H. Sheikh Zayed bin Sultan Al Nahyan, VPS Healthcare, oered '1000 Free Heart Surgeries' for the underprivileged Supported the Emirates Red Crescent's eorts to help Yemeni war victims by providing medicines and equipment. Oered financial assistance to the Kerala Donating funds for the relief of government's Rebuild Kerala initiative and Jammu & Kashmir flood victims CORPORATE SOCIAL supplied relief materials for the flood victims. RESPONSIBILITY Supported the Kerala government in fighting Nipah viral outbreak by supplying medicines and safety equipment. Our commitment to wellness goes beyond the walls of our hospitals and Worked with the UAE government and Emirates Red Crescent to provide treatment clinics and into the communities around us. Our empathy and solidarity for patients from strife-torn areas of Yemen at VPS Healthcare facilities. with various communities and causes have enabled us to build strong and lasting relationships. VPS Healthcare conducts health check-up for people across UAE ensuring good health and treatment for all. VPS Healthcare’s Burjeel Medical City conducted an extensive breast cancer awareness campaign in 2019 oering free mammogram screening to women in the UAE. VPS HEALTHCARE 10 Abu Dhabi Dubai Qutub OUR REACH Al Ain Sharjah Dwarka Manesar Our journey began in the UAE, and we are extremely proud of our contributions to the healthcare industry in our home nation. However, our brands hold universal appeal and we are dedicated to oering the same quality of care and service to people around the world. The diversity and extent of the VPS Healthcare network is one of our greatest strengths, enabling patients to be referred from geographically remote facilities to more centralized super-specialty hospitals. We are continuing to grow at an expo- nential rate to meet the evolving needs of the markets in which we operate, and those where we believe we can make a dierence. 15 24 125 15K BRANDS HOSPITALS MEDICAL CENTERS EMPLOYEES Saudi Arabia Oman Kochi VPS HEALTHCARE 12 OUR BRANDS OUR HEALTHCARE LANDSCAPE LIFECARE HOSPITAL, UAE LIFEPHARMA, UAE BURJEEL PHARMACY, UAE BURJEEL MEDICAL CITY, UAE BURJEEL HOSPITAL, UAE, OMAN BURJEEL MEDICAL CENTER, UAE, OMAN We have developed an extensive international network of primary, second- BURJEEL DAY CARE CENTER, UAE ary, and tertiary healthcare coverage that enable us to oer a truly holistic BURJEEL HOMECARE, UAE approach to health and wellness for every section of society. Our interdisciplinary approach and integration across various specialties VPS LAKESHORE HOSPITAL, INDIA and units also enable us to develop innovative responses to complex health- EDUCARE INSTITUTE OF DENTAL DYNAMED HEALTHCARE care problems, thereby improving the overall quality of life wherever we SCIENCES, INDIA SOLUTIONS, INDIA operate. Our multinational operations comprise hospitals, medical centers and clinics, on-site services, homecare and occupational health, patient MEDEOR HOSPITAL, UAE MEDEOR HOSPITAL, INDIA concierge services, dental education, pharmaceutical manufacturing, cater- ing and retail pharmacies. TAJMEEL DENTAL CENTER, UAE TAJMEEL SPECIALIZED CENTER, UAE Though our brands serve very dierent individual purposes, they are united RESPONSE PLUS MEDICAL, UAE, KSA KEITA CATERING, UAE TAJMEEL KIDS PARK MEDICAL CENTER, UAE in their emphasis on quality and the drive to achieve ever-higher standards. TAJMEEL ROYAL DENTAL CLINIC, UAE TAJMEEL ROYAL CLINIC, UAE TAJMEEL COSMO CLINIC, UAE LLH HOSPITAL , UAE LIFELINE HOSPITAL,OMAN OCCUMED CLINIC, UAE ZIVA WET WIPES, UAE VPS HEALTHCARE 15 DEFINING THE FUTURE OF HEALTHCARE Care, Compassion & Commitment VPS Healthcare’s Burjeel Medical City is a 1.2 million square feet 400-bed hospital designed to be a hub for tertiary and quaternary oncology treatment for adult and pediatric subspecialties, long-term and palliative care (including immunotherapy and molecularly targeted therapies). Located in Mohammed Bin Zayed City, Burjeel Medical City will be a world leader in cancer genomics research and its translation into actionable clinical tests and for biomarker-driven drug development. The hospital is equipped with advanced radiotherapy and radiosurgery equipment. This include two linear accelerators and brachytherapy facilities, with space for a Gamma Knife. In addition, the hospital will have advanced Radiology Diagnostics that include SPECT CT, two CT scanners and a simulation CT in radiotherapy department. To complete the diagnostics, there are two advanced MRIs, with an intraoperative MRI that will be another unique system in Burjeel Medical City. This will facilitate minimal invasive stereotactic biopsies and ensure complete surgical removal of tumors. To achieve these goals, the