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accessible affordable sustainable Defining the future of private healthcare Hazza Bin Zayed Street, P.O Box 33566, Abu Dhabi, United Arab Emirates +971 2 304 1111 +971 2 222 2363 [email protected] www.vpshealth.com Contents Welcome 05 Introducing VPS Healthcare 07 Governance 08 Quality 09 Reach 11 Our Brands 13 Burjeel 15 Tajmeel 17 Medeor 19 LLH 21 Lifecare 23 Lifeline 25 VPS Rockland 27 VPS Lakeshore 29 Response Plus Medical 31 OccuMed 33 Educare 35 LIFEPharma 37 Ziva 39 As the global population grows experiencing rapid lifestyle changes, we are presented with new Air Ambulance Transport Services 41 healthcare challenges every day and the need for quality healthcare is ever more pressing. Ludwig Royal Service 43 At VPS Healthcare we are acutely conscious of these issues, and our philosophy is predicated on Keita Catering 45 developing practical solutions. New Projects 47 Our interdisciplinary approach and integration across various specialties and units enable us to develop innovative responses to complex healthcare problems, thereby improving the overall VPS in the Community 53 quality of life wherever we operate. Contacts 55 The VPS Healthcare brands are a culmination of who we are and our core values. 2 3 Welcome Healthcare should be about Dr. Shamsheer Vayalil Chairman and Managing Director wellness Within a short span of time, VPS Healthcare has Yes, we are motivated by philanthropy, but built a robust network of hospitals, medical backed by sound business reasoning. By centres and aliated services across GCC, showing empathy and solidarity, we build Europe and India. But our business is not only strong and lasting relationships that are about building critical mass and growing beyond value. revenues. With our network of over VPS Healthcare has grown rapidly in the 125 clinics and hospitals, we go a step further 11 years of its existence and we still continue to take quality healthcare closer to the people. to grow – regionally, internationally, and in diversity of activities. We firmly believe that prevention is better than cure and are determined to be a positive Being sensitive to market needs and force wherever we operate.VPS Healthcare responding appropriately has been at the heart was the first private healthcare group to oer of our success coupled with an acute focus on free mobile mammography in the UAE, and quality in everything we do. And that will thousands of women have been screened. As continue to be our guiding light as we enter a tribute to H.H. Sheikh Zayed bin Sultan Al our second decade. Nahyan, founding father of the UAE, we have launched a global initiative to provide 1,000 free cardiac surgeries to the needy. As part of this initiative, we have already conducted more than 175 free cardiac surgeries. In addition to this, we work with non-profit organizations like UAE Red Crescent to treat people in need. 4 5 Our vision Introducing VPS Healthcare Wherever we operate, to be the preferred and trusted choice in quality healthcare, associated support functions, and services. Building a Robust Healthcare System Our mission in just 11 years To achieve world-class corporate governance in healthcare, using VPS Healthcare’s multinational operations comprise One of the group’s strengths is the extent and technology and the latest a network of hospitals and medical centres, on-site, diversity of the VPS Healthcare network, enabling homecare and occupational health services, dental patients to be referred from geographically remote medical advances to education, pharmaceutical manufacturing, healthy facilities to more centralised super-specialty provide services and eating, patient concierge services, and retail hospitals. outcomes that exceed pharmacies. The group’s integrated healthcare This network is being further strengthened by expectations. delivery system provides primary, secondary and ambitious expansion plans. With multiple new tertiary care in various specialties. projects under development, VPS Healthcare seeks In just 11 years, VPS Healthcare has established to meet the growing demand for healthcare itself as a significant player in the private healthcare wherever we serve, achieving global benchmarks industry with 22 operational hospitals, over for both quality and service. 125 medical centres and allied services. The group acquired renowned hospitals in India and has further expansion plans in the UAE. The VPS Healthcare team of more than 13,000 Our core employees includes over 1,700 doctors and served values over 3.7 million patients in 2017. Our surgeons VPS Mobile App carried out nearly 54,000 procedures across VPS Healthcare's dynamic and Compassion for our 65 operating theatres. interactive App allows users to patients. Teamwork with VPS Healthcare serves patients from all segments search physicians, locations our sta and partners. of society, and excellence is at the core of all our and make appointments all in Integrity in our professional brands. The group’s vision is to create a truly one go. conduct. Responsible sustainable community welfare model for every corporate citizenship. strata of society. 6 7 Governance Quality Commitment to Insistence on stakeholder needs quality will always VPS Healthcare’s continued expansion illustrates the group’s commitment to sound governance policies and practices, reflecting its strengths as a dynamic organisation guided by teams of global professional standards. be a constant Our teams work diligently to provide exceptional care, while ensuring compliance with regulatory requirements across multiple domains and sectors. This is particularly relevant in the GCC, where states and constituent Emirates tend to vary in their control requirements. Although VPS Healthcare businesses are designed to cater to dierent market segments, all share the same principle of premium quality – in patient care, clinical excellence, and across all administrative functions. VPS Healthcare has several specialist committees working on the integration and sharing of governance-related services, establishing common standards for best practice across all entities and facilities. Each facility has its own dedicated proficient quality team striving to achieve ever-higher standards, guided by a Recognition by international accreditation authorities underlie our resolve to ensure excellence of governance. Various group-wide quality committee. Our commitment has been endorsed by accreditation or certification from a facilities have been endorsed by Joint Commission International (JCI) – the global authority on healthcare standards; the US number of global authorities and standards organisations, and recognition in the form of awards received from College of Pathology – the prestigious authority on laboratory standards; and ISO – the International Standards Organisation. healthcare congresses and industry-specific programmes. VPS Healthcare’s LIFEPharma products are approved by the U.S. Food and Drug Administration (FDA), UK’s Medicines and Healthcare Products Regulatory Agency, and regulators and health ministries in the Americas, Europe, Africa, and Australasia. Dr. Shamsheer Vayalil Chairman and Managing Director Dr. Shamsheer Vayalil founded VPS Healthcare in 2007, having been a practicing radiologist at Sheikh Khalifa Medical City in Abu Dhabi. He Eight VPS hospitals are Laboratories at two Three of VPS Healthcare studied at Kasturba Medical College in India where he completed his accredited by Joint VPS Healthcare hospitals hospitals also have ISO 9001 Bachelor’s degree in Medicine, adding a Master’s in Radiology from have qualified for certification. In addition to Sri Ramachandra Medical College and Research Institute. Commission International (JCI), the global quality accreditation by the College this, laboratories of seven After opening his first hospital in Abu Dhabi, he diversified into related authority that accredits of American Pathologists VPS Healthcare hospitals in healthcare businesses within the GCC and India. healthcare organisations (CAP) – widely recognised the UAE have ISO as the leader in laboratory 15189:2012 certification. Dr. Shamsheer is the youngest recipient of the Pravasi Bharatiya Samman and programmes in the quality assurance and as an Award, bestowed in 2014 when he also became the youngest Indian to USA and more than 60 receive an honorary Doctorate from Aligarh Muslim University, India. other countries. advocate of high-quality and cost-eective medical care. Not only is Dr. Shamsheer a committed healthcare professional and astute entrepreneur, he is a generous philanthropist associated with significant political and humane causes. His strategies are fully demonstrative of his vision to work for a better tomorrow for all. BIOGRAPHY 8 9 Reach Abu Dhabi Al Ain Dubai Qutub Sharjah Dwarka Manesar Oman Constant Kochi 15 22 growth poised brands hospitals for new phase 125 13,000 healthcare centres employees Between hospitals, medical centres, and pharmaceutical exports, GCC: VPS Healthcare has developed an extensive international coverage, n Burjeel n Tajmeel n Medeor n LLH n Lifecare n Lifeline a presence that is growing steadily as the group pursues n Response Plus Medical n OccuMed n LIFEPharma opportunities for further diversification and strategic synergies. n Ziva n Air Ambulance Transport Services From starting operations in the UAE, VPS Healthcare extended its n Keita Catering reach to other countries like Oman and India. Planning and negotiations are well-advanced on several initiatives where the Europe: VPS Healthcare model can bring healthcare benefits