accessible affordable sustainable

Defining the future of private healthcare

Hazza Bin Zayed Street, P.O Box 33566, , +971 2 304 1111 +971 2 222 2363 [email protected] www.vpshealth.com Contents

Welcome 05 Introducing VPS Healthcare 07 Governance 08 Quality 09 Reach 11 Our Brands 13 Burjeel 15 Tajmeel 17 Medeor 19 LLH 21 Lifecare 23 Lifeline 25 VPS Rockland 27 VPS Lakeshore 29 Response Plus Medical 31 OccuMed 33 Educare 35 LIFEPharma 37 Ziva 39 As the global population grows experiencing rapid lifestyle changes, we are presented with new Air Ambulance Transport Services 41 healthcare challenges every day and the need for quality healthcare is ever more pressing. Ludwig Royal Service 43 At VPS Healthcare we are acutely conscious of these issues, and our philosophy is predicated on Keita Catering 45 developing practical solutions. New Projects 47 Our interdisciplinary approach and integration across various specialties and units enable us to develop innovative responses to complex healthcare problems, thereby improving the overall VPS in the Community 53 quality of life wherever we operate. Contacts 55

The VPS Healthcare brands are a culmination of who we are and our core values.

2 3 Welcome

Healthcare should be about

Dr. Shamsheer Vayalil Chairman and Managing Director wellness

Within a short span of time, VPS Healthcare has Yes, we are motivated by philanthropy, but built a robust network of hospitals, medical backed by sound business reasoning. By centres and aliated services across GCC, showing empathy and solidarity, we build Europe and India. But our business is not only strong and lasting relationships that are about building critical mass and growing beyond value. revenues. With our network of over VPS Healthcare has grown rapidly in the 125 clinics and hospitals, we go a step further 11 years of its existence and we still continue to take quality healthcare closer to the people. to grow – regionally, internationally, and in diversity of activities. We firmly believe that prevention is better than cure and are determined to be a positive Being sensitive to market needs and force wherever we operate.VPS Healthcare responding appropriately has been at the heart was the first private healthcare group to oer of our success coupled with an acute focus on free mobile mammography in the UAE, and quality in everything we do. And that will thousands of women have been screened. As continue to be our guiding light as we enter a tribute to H.H. Sheikh Zayed bin Sultan Al our second decade. Nahyan, founding father of the UAE, we have launched a global initiative to provide 1,000 free cardiac surgeries to the needy. As part of this initiative, we have already conducted more than 175 free cardiac surgeries. In addition to this, we work with non-profit organizations like UAE Red Crescent to treat people in need.

4 5 Our vision Introducing VPS Healthcare

Wherever we operate, to be the preferred and trusted choice in quality healthcare, associated support functions, and services. Building a Robust Healthcare System

Our mission in just 11 years To achieve world-class corporate governance in healthcare, using VPS Healthcare’s multinational operations comprise One of the group’s strengths is the extent and technology and the latest a network of hospitals and medical centres, on-site, diversity of the VPS Healthcare network, enabling homecare and occupational health services, dental patients to be referred from geographically remote medical advances to education, pharmaceutical manufacturing, healthy facilities to more centralised super-specialty provide services and eating, patient concierge services, and retail hospitals. outcomes that exceed pharmacies. The group’s integrated healthcare This network is being further strengthened by expectations. delivery system provides primary, secondary and ambitious expansion plans. With multiple new tertiary care in various specialties. projects under development, VPS Healthcare seeks In just 11 years, VPS Healthcare has established to meet the growing demand for healthcare itself as a significant player in the private healthcare wherever we serve, achieving global benchmarks industry with 22 operational hospitals, over for both quality and service. 125 medical centres and allied services. The group acquired renowned hospitals in India and has further expansion plans in the UAE. The VPS Healthcare team of more than 13,000 Our core employees includes over 1,700 doctors and served values over 3.7 million patients in 2017. Our surgeons VPS Mobile App carried out nearly 54,000 procedures across VPS Healthcare's dynamic and Compassion for our 65 operating theatres. interactive App allows users to patients. Teamwork with VPS Healthcare serves patients from all segments search physicians, locations our sta and partners. of society, and excellence is at the core of all our and make appointments all in Integrity in our professional brands. The group’s vision is to create a truly one go. conduct. Responsible sustainable community welfare model for every corporate citizenship. strata of society.

6 7 Governance Quality Commitment to Insistence on stakeholder needs quality will always

VPS Healthcare’s continued expansion illustrates the group’s commitment to sound governance policies and practices, reflecting its strengths as a dynamic organisation guided by teams of global professional standards. be a constant Our teams work diligently to provide exceptional care, while ensuring compliance with regulatory requirements across multiple domains and sectors. This is particularly relevant in the GCC, where states and constituent Emirates tend to vary in their control requirements. Although VPS Healthcare businesses are designed to cater to dierent market segments, all share the same principle of premium quality – in patient care, clinical excellence, and across all administrative functions. VPS Healthcare has several specialist committees working on the integration and sharing of governance-related services, establishing common standards for best practice across all entities and facilities. Each facility has its own dedicated proficient quality team striving to achieve ever-higher standards, guided by a Recognition by international accreditation authorities underlie our resolve to ensure excellence of governance. Various group-wide quality committee. Our commitment has been endorsed by accreditation or certification from a facilities have been endorsed by Joint Commission International (JCI) – the global authority on healthcare standards; the US number of global authorities and standards organisations, and recognition in the form of awards received from College of Pathology – the prestigious authority on laboratory standards; and ISO – the International Standards Organisation. healthcare congresses and industry-specific programmes. VPS Healthcare’s LIFEPharma products are approved by the U.S. Food and Drug Administration (FDA), UK’s Medicines and Healthcare Products Regulatory Agency, and regulators and health ministries in the Americas, Europe, Africa, and Australasia.

Dr. Shamsheer Vayalil Chairman and Managing Director

Dr. Shamsheer Vayalil founded VPS Healthcare in 2007, having been a practicing radiologist at Sheikh Khalifa Medical City in Abu Dhabi. He Eight VPS hospitals are Laboratories at two Three of VPS Healthcare studied at Kasturba Medical College in India where he completed his accredited by Joint VPS Healthcare hospitals hospitals also have ISO 9001 Bachelor’s degree in Medicine, adding a Master’s in Radiology from have qualified for certification. In addition to Sri Ramachandra Medical College and Research Institute. Commission International (JCI), the global quality accreditation by the College this, laboratories of seven After opening his first hospital in Abu Dhabi, he diversified into related authority that accredits of American Pathologists VPS Healthcare hospitals in healthcare businesses within the GCC and India. healthcare organisations (CAP) – widely recognised the UAE have ISO as the leader in laboratory 15189:2012 certification. Dr. Shamsheer is the youngest recipient of the Pravasi Bharatiya Samman and programmes in the quality assurance and as an Award, bestowed in 2014 when he also became the youngest Indian to USA and more than 60 receive an honorary Doctorate from Aligarh Muslim University, India. other countries. advocate of high-quality and cost-eective medical care. Not only is Dr. Shamsheer a committed healthcare professional and astute entrepreneur, he is a generous philanthropist associated with significant political and humane causes. His strategies are fully demonstrative of his vision to work for a better tomorrow for all. BIOGRAPHY

8 9 Reach

Abu Dhabi

Dubai Qutub Dwarka Manesar

Oman

Constant Kochi 15 22 growth poised brands hospitals for new phase 125 13,000 healthcare centres employees

Between hospitals, medical centres, and pharmaceutical exports, GCC: VPS Healthcare has developed an extensive international coverage, n Burjeel n Tajmeel n Medeor n LLH n Lifecare n Lifeline a presence that is growing steadily as the group pursues n Response Plus Medical n OccuMed n LIFEPharma opportunities for further diversification and strategic synergies. n Ziva n Air Ambulance Transport Services From starting operations in the UAE, VPS Healthcare extended its n Keita Catering reach to other countries like and India. Planning and negotiations are well-advanced on several initiatives where the Europe: VPS Healthcare model can bring healthcare benefits and strategic n Ludwig Royal Services value to new markets. India: n VPS Rockland n VPS Lakeshore n Educare Institute of Dental Sciences

10 11 Our brands Our brands

United Arab Emirates India Oman Hospitals & Healthcare Centres Hospitals & Healthcare Centres Hospitals & Healthcare Centres Premium hospitals Medical Centres in Burjeel Day New Projects: New Projects: New Projects: in Abu Dhabi City Abu Dhabi (Al Bahia Surgery Centre Burjeel Speciality Ultra-specialised Burjeel Royal Hospital in the Multi-specialty Outpatients (tertiary care) and and Al Shamkha) and at Reem Island Hospital,Sharjah Burjeel Medical Hospital in Three multi-specialty Al Khuwair area Medical Centre in the (advanced Al Ain City (Barari City in Mohammed Al Ain City hospitals in Delhi NCR of Al Azaiba area of Muscat surgery) Outlet Mall) Bin Zayed City

Multi-specialty Medeor 24x7 Medeor Medical family hospitals International Centres in Abu Dhabi Integrated multi- specialty Hospitals in in Abu Dhabi City Hospital, Al Ain (Al Zeina and Yas Mall) hospital in Kochi, Kerala Sohar and Salalah and Dubai

Hospitals in Abu Medical Centres Hospitals in the Dhabi City and in Abu Dhabi Mussafah and the Mussafah area Baniyas areas of of Abu Dhabi Abu Dhabi Specialised clinics & services Specialised clinics & services Dental College in Tajmeel Dental Tajmeel Specialized Tajmeel Kids Park Tajmeel Royal Malappuram, Kerala Centre, Karama Medical Center, Medical Center, Dental Mobile area of Abu Al Dar HQ Building Al Shahama area Clinic Dhabi City in Abu Dhabi City of Abu Dhabi City

Neuro Rehabilitation and Marina Mall Health Promotion Physiotherapy Centre in Centre (health screening) in Abu Dhabi City Abu Dhabi City

Industrial, school, and Occupational health mobile clinics across the solution provider in Emirate of Abu Dhabi Abu Dhabi

Pharmaceuticals

Pharmaceutical New Projects manufacturing - in Abu Dhabi Retail pharmacies - Dubai factory in eight outlets in Jebel Ali Free Zone Abu Dhabi

12 13 Our brands | Burjeel

Valued guests, not patients

VPS Healthcare’s flagship brand combines premium hospital care with exceptional amenities. Burjeel’s essence – the art of healing – is a mixture of medical excellence with empathy and ambience designed to speed patient recovery. Burjeel operates ultra-premium hospitals, specialist centres, day surgery centres, and medical clinics in the UAE and Oman, where patients are referred to as ‘guests’. The company’s $1.5 billion expansion programme is led by the new Burjeel Medical City in Mohammed Bin Zayed City, a tertiary-care complex that will be the UAE’s largest private hospital when it opens in 2019.

The landmark project focuses on ultra-specialised domains such as oncology, long-term care, and wellness, along with advanced imaging, emergency, and endoscopy, a rehabilitation centre with prosthetics and orthotics services, outpatient clinics, and state-of-the-art operating UAE United Arab Emirates New Projects: theatres and critical care areas. The new facility will comprise a 400-bed hospital, long-term care villas, administrative buildings, and a l Premium hospitals in Abu Dhabi City l Burjeel Specialty Hospital, Sharjah (tertiary care) and Dubai (advanced surgery) mosque together covering 102,000m² of floor area. l Ultra-specialised Burjeel Medical City in l Medical Centres in Abu Dhabi Mohammed Bin Zayed City (Al Bahia and Al Shamkha) and Burjeel represents high quality of medical care, coupled with l Burjeel Royal Hospital in Al Ain City Al Ain City (Barari Outlet Mall) personalised hospitality services such as valet parking, exquisite VIP lounges, spacious lobby and garden areas, and upmarket restaurants l Burjeel Day Surgery Centre at Reem Island and cafés. Although there are standard rooms, the emphasis is on l Neuro Rehabilitation and Physiotherapy Centre in Oman Abu Dhabi City suites, the largest with five bedrooms, so the entire family can stay in l Hospital in the Al Khuwair area of Muscat comfort and give their loved ones personal support while they l Marina Mall Health Promotion Centre (health screening) in Abu Dhabi City l Multi-specialty Outpatients Medical Center undergo treatment. Oman in the Al Azaiba area of Muscat l Burjeel Pharmacies, Abu Dhabi

14 15 Our brands | Tajmeel

Beauty at its finest

Tajmeel’s dental care embraces the VPS Healthcare values of

premium quality service, delivered in a warm and reassuring environment. There are three facilities in Abu Dhabi, including the Tajmeel Kids Park Medical Centre, which combines dentistry with a visit to the zoo. The facilities in the UAE are committed to providing quality dental service by experts in all dental specialities, rendering comprehensive state-of-the-art treatment to adults and children. Equipped with the latest technology, these centres set high benchmark of service in oral care, especially cosmetic procedures.

UAE Tajmeel takes pride in continuing to raise the quality of Abu Dhabi l Tajmeel Dental Centre, Karama area of Abu Dhabi City products and services – responding to the challenging needs in a changing healthcare landscape. Tajmeel’s goal is to be l Tajmeel Specialized Medical Center, Al Dar HQ Building in Abu Dhabi City one of the most trusted dental services provider in the UAE, l Tajmeel Kids Park Medical Center, Al Shahama area of Abu Dhabi City delivering satisfaction through the science of healing and the art of care. l Tajmeel Royal Dental Mobile Clinic

16 17 Our brands | Medeor

Whenever your family needs us

Medeor 24x7 Hospitals and Medical Centres take the best principles of the hospitality industry, combined with state-of-the-art medical facilities to provide high quality care for patients at optimum cost. The Medeor 24x7 Hospitals in Abu Dhabi, Dubai and Al Ain provide round-the-clock services including emergency rooms and on-site pharmacies to ensure patients get the attention they need, whenever they need it. Medeor medical centres based in retail malls and other convenient locations bring a range of everyday services closer to the customer. The goal is always to make the journey to wellness quicker, easier, and more comfortable – and thereby as stress-free as possible. Sta always goes the extra mile to ensure that each patient receives the individual care needed for rapid recovery – forming a proactive partnership with the emphasis on a holistic and long-term view of the

UAE patient’s health. Abu Dhabi Dubai Medeor 24x7 Hospital in Abu Dhabi is located in the central business Al Ain l Multi-specialty family hospitals in Abu Dhabi City and Dubai district, providing ample capacity without compromising patients’ l Medeor Medical Centres in Abu Dhabi (Al Zeina and Yas Mall) personal space. Patient comfort is paramount. l Medeor 24x7 International Hospital, Al Ain In Dubai, Medeor 24x7 Hospital has a number of specialties, complemented by various centres of excellence. The hospital combines the latest advances in medicine with a refreshing level of warmth and compassion in a family environment. In Al Ain, Medeor 24x7 International Hospital delivers personalised care with privilege. The hospital believes that patients want more than just treatment; they want superior care and personalised attention.

18 19 Our brands | LLH

Mass market, personal attention

healthcare services, complemented by personal attention. While catering to the mass market, LLH Hospital maintains the same level of medical expertise that is synonymous with all the VPS Healthcare brands.

Two LLH hospitals and a medical centre are situated close to Abu Dhabi’s business and industrial hubs. The mission is to preserve and restore health and well-being through extensive use of empowerment and technology, adhering to core values of compassion, teamwork and integrity. Over the years, LLH Hospitals have become the destination of choice for thousands of residents, who trust the dedication of medical UAE Abu Dhabi and dignity. l Hospitals in Abu Dhabi City and the Mussafah area of Abu Dhabi LLH Hospitals and Medical Centre are driven by quality, l Medical centres in Abu Dhabi resulting in recognition by various accreditation authorities from across the world. All facilities and services have been designed around rapidly growing patient needs and demands, constantly keeping abreast of the latest developments in medicine and adopting international best practices to improve service quality.

20 21 Our brands | Lifecare

Easy access to premium care

Lifecare Hospitals represent superior services, conveniently available and accessible to the communities living in Abu Dhabi’s Mussafah and Baniyas areas. The two multi-specialty hospitals are fully equipped with state-of-the-art technology and oer more than 15 medical and surgical specialties and clinical services.

Accredited by Joint Commission International (JCI) – Lifecare Hospitals have experts in various UAE medical specialties including general medicine, Abu Dhabi gynaecology, paediatrics, dermatology, dentistry, cardiology, neurological, ophthalmology, l Hospitals in the Mussafah and Baniyas areas of Abu Dhabi pulmonology, and critical care. Hospital personnel including paramedics and support sta are committed to a compassionate patient-centric approach that addresses day-to-day healthcare needs.

22 23 Our brands | Lifeline

Warmth of an Omani welcome

The Lifeline Hospitals – at Sohar and Salalah in Oman – oer quality and aordable medical care with experienced doctors, dedicated paramedics and support sta who have cutting-edge facilities at their disposal.

The hospitals oer a wide range of services including outpatient department, inpatient facilities, 24-hour emergency care and in-house pharmacies, and a wide range of support services.

Lifeline Hospital in Sohar oers multiple medical specialties with compassionate patient-centric care to address the community’s day-to-day Oman needs. Lifeline Hospital in Salalah has a 24-hour Sohar accident and emergency department. Salalah l Hospitals in Sohar and Salalah Lifeline Hospitals’ comprehensive services are tailored to individual needs and brings quality healthcare within the reach of every segment of the communities they serve.

24 25 Our brands | VPS Rockland

Strategic coverage across India’s National Capital Region

VPS Rockland’s three multi-specialty hospitals in Delhi NCR provide superior care through a combination of advanced medical facilities, clinical excellence, and high-end technology. VPS Healthcare acquired Rockland in 2016, representing an investment of about $22 million including further development of the network. VPS Rockland in Qutab has about 20,000m² of built area and advanced intensive care services. VPS Rockland at Dwarka, a compact India 102-bed facility oers services from basic specialties to Delhi advanced neuro-spinal and cancer surgery. The third in Manesar is a 505-bed multi-specialty hospital occupying a 2-hectare campus and a built area of 50,000m². l Three multi-specialty hospitals in Delhi NCR VPS Rockland in Manesar is a tertiary care hospital serving a region of more than 15,000km². Its strategic location close to the arterial roads provides ease of accessibility that is essential to treat emergency and trauma cases.

26 27 Our brands | VPS Lakeshore

Innovative, aordable clinical care

VPS Lakeshore Hospital in Kerala, India, is a multi-faceted super-specialty hospital with a unique blend of state-of-the-art infrastructure, highly experienced professionals, and latest medical technology. It is also one of India’s leading academic medical centres with a range of postgraduate programmes. The hospital opened its doors to integrated healthcare in 2003, becoming part of VPS Healthcare in 2016. VPS Lakeshore Hospital is widely recognised as a leader in medical education, research, and innovative patient-centred clinical care. It has incorporated innovative diagnostic and therapeutic medical technologies, keeping pace with the progress of medical science. VPS Lakeshore Hospital oers multi-organ transplantation, gastroenterology, GI surgery, medical and surgical oncology, joint replacement, accident and trauma orthopaedics, sports medicine, India neurology, neurosurgery, cardiology, cardiovascular surgery and Kochi gynaecology. It also supports pioneering research and treatment for life-threatening diseases through core facilities and services. l Integrated multi-specialty hospital in Kochi, Kerala Special research attention is paid to diseases endemic to its local area of Kerala. Training in advanced procedures is given to doctors from India and abroad, and continuing medical education courses are conducted on a regular basis for postgraduate students to enhance their skills.

28 29 Our brands | Response Plus Medical

Guarding lives on isolated sites

As one of the largest providers of on-site healthcare management, occupational health solutions, and medical emergency transfer from remote work sites, Response Plus Medical handles the healthcare of more than 2.5 million people in the UAE workforce.

The company has five specialist areas of operation: Onsite medical services assess workers’ health conditions on operational sites and provide support in preventive measures, emergencies, and day-to-day treatments. The onsite team is highly experienced in remote location management including primary healthcare, general practice and front-line trauma management.

Occupational health services provide customised employee health check-ups, along with training in the use of protective clothing, maintaining a healthy lifestyle, and prevention of transmissible diseases.

Mobile Clinics bring high-quality medical care and critical medicines directly to patients, using vehicles with examination rooms, laboratory services, X-ray, ultrasound, ECG, and ancillary resources to provide the best medical care in hard-to-reach areas.

Providing medical support services for sporting and entertainment events, coordinating specialised medical and ambulance services.

RPM has one of the largest private fleet of ambulances in Abu Dhabi equipped for acute emergencies, from initial evaluation to resuscitation, treatment, diagnosis, stabilisation and monitoring.

30 31 Our brands | OccuMed

Creating a safe work environment

OccuMed has a long history of working across a range of industries and business sectors. The facility has the most modern equipment for accurate and reliable test results, covering all occupational medicine needs from audiometric to spirometry tests, ECG, treadmill test, ultrasound, ophthalmology, X-ray, and full-scale laboratory service, delivered on-site at the client’s premises or at the clinic itself. Screening services include health surveillance and medicals for the construction industry, automotive workshops, SME manufacturing sector, users of heavy industrial equipment, food industry and food handlers, and oil and gas workers. All services are provided by experienced medical team comprising of occupational health doctors, nurses, and technicians. Based in Abu Dhabi, OccuMed conducts occupational health risk assessments and identifies hazards that could cause illness, works with companies to minimise employee absence and promotes a healthy work environment. On-site or o-site medical tests are conducted for employees from dierent departments and job functions.

32 33 Our brands | Educare Institute of Dental Sciences A new generation of dental professionals

The Educare Institute of Dental Sciences, based in Kerala, India, provides advanced dental education. It is aliated to Kerala University of Health Sciences and recognised by the Dental Council of India. State-of-the-art facilities help develop a positive mind-set and the necessary aptitude in students over five years of rigorous practical and theoretical studies.

Students learn in a fully-equipped dental laboratory, complete with specialised pre-clinical and clinical facilities. Education is based primarily on practical exposure to a large number of patients and dental conditions; thus producing skilled professionals.

India Malappuram Educare Institute of Dental Sciences has a long-standing reputation of providing easy access to dental treatment at aordable rates. Hostel accommodation is provided for out-of-town students and l Dental College in Malappuram, Kerala the library oers a vast collection of academic books as well as professional papers, international journals, reference materials, and newsletters. The institute is also extensively involved in research, studying baseline dominance of dental diseases and establishing strategies to control them, as well as monitoring long-term eects. Online knowledge-management helps to keep students and faculties abreast of the latest developments in professional and academic practice.

34 35 Our brands | LIFEPharma

Aspiring global player

Within the next decade, LIFEPharma will grow to become a multi-million-dollar enterprise in finished dosage medication, with a competitive presence in the US, Europe, Canada, Russia, Brazil, South Africa, Mexico, Japan, and China, as well as licensing arrangements in other parts of the world. Besides the GCC and Africa, LIFEPharma is already exporting medicines to Asia, Europe, North and South America. Aiming to become a global player in pharmaceutical manufacturing, LIFEPharma has created production facilities of the highest standards and achieved accreditation from many regional and international health authorities. The company’s current Dubai factory manufactures tablets, capsules, liquid suspensions, and syrups. It has been approved by the U.S. FDA, European Medical Agency, as well as health ministries in the UAE, Kenya, Ethiopia, Uganda, Bahrain, Ivory Coast, and Iraq. LIFEPharma has embarked on major expansion, investing over $ 250 million in a new pharmaceutical research and manufacturing plant in UAE Abu Dhabi, with the goal of being the first in the GCC to produce Dubai l Pharmaceutical manufacturing – Dubai factory in Jebel Ali Free Zone cancer-treating medication. The 17,000m2 plant will adhere to international standards specified by globally recognised authorities New Projects: such as the UK’s Medicines and Healthcare Products Regulatory l Pharmaceutical manufacturing – Abu Dhabi Agency, and the U.S. FDA. Alongside cancer control and research, it will produce vaccines, sterile injections, and solid dosage oral medication for the treatment of illnesses such as hepatitis and influenza.

36 37 Our brands | Ziva

Pure Brilliance

ZIVA means ‘Brilliance’ and the brand holds this promise through a range of FMCG and cosmetics products oered across all customer demographics in the region. The brand abides by its mission of understanding the need for personal care, hygiene & cosmetic products within the niche market while providing quick & easy solution which can best satisfy the customers, as we follow international best practices. Using years of research and development, ZIVA is on course to become an industry leader in personal hygiene products.

38 39 Our Services | Air Ambulance Transport Services

Medical care wherever you need

Medical emergencies are unpredictable. With highly trained in-flight paramedics, the Air Ambulance Transport Services department of VPS Healthcare specialises in the following services:

We provide Medical Repatriation services for patients who need medical transportation including bed-to-bed transfers back to the home country. Our Helicopter Emergency Medical Services (HEMS) are equipped to air-lift patients to specialised medical centres.

In association with the Department of Health (DOH), we also provide Fitness Assessments for Flying along with Medical Escorts who are trained to accompany patients on commercial flights to ensure a medically stable journey. VPS Healthcare, with support from government entities, undertakes Medical Evacuations from various environments to ensure safe transportation, on-going treatment and rehabilitation of patients

Our International Medical Concierge Services facilitate easy access to highly specialised treatment in Europe for patients from across the world. While we cater to non-clinical needs of patients and visitors, we also help them identify specialists, provide detailed hospital information, assist with reducing readmissions, build amenity packages, pre and post discharge support for our guests looking for world-class medical treatment.

40 41 Our Services | Ludwig Royal Service

Easy access to international medical care

As medical research and technology take giant strides, some facilities are able to provide highly specialised treatment for complex medical conditions. Today, Germany has distinguished itself as a forerunner in medical excellence and allied services. At Ludwig Royal Service - VPS Healthcare’s concierge services in Germany - we have partnered with some of the most prestigious medical institutions that ensure easy access to highly specialised treatment for patients from across the world along with catering to all non-clinical needs of patients and visitors. We identify specialists, provide detailed hospital information, assist with reducing readmissions, build amenity packages, pre-and post-discharge support for our guests looking for world-class medical treatment in Europe. Ludwig Royal Service is certified by the Chamber of Commerce for passenger transportation.

42 43 Our Services | Keita Catering

Culinary delight

Keita Catering represents a dynamic new presence in corporate and event catering. From small-scale private catering and 5-star events to partnering with hospitals and schools, we oer a full range of catering options.

Our rapid growth in the last few years reflects our desire to apply a unique culinary vision to our events with an impeccable service-orientated approach. It’s this challenge that keeps our task fresh and interesting and motivates us to excel.

At Keita’s kitchen in Dubai and Musaah, Abu Dhabi - the largest stand-alone kitchen in the UAE – there is no limit to the scale of the spreads we create, and we have mastered this process through ecient time management and expert skilled personnel combined with fresh ingredients and outstanding culinary skills.

44 45 New Projects

Burjeel Medical City

Burjeel Medical City (BMC) is a Tertiary Care Facility in the heart of Mohamed Bin Zayed City, Abu Dhabi. BMC is expected to become the largest private Medical Healthcare Facility in the UAE. The facility will comprise of over 400 beds, Long-Term Care Facility, Long-Term Care Villas, an Administrative Building and an Educational Tower – all covering a GFA of 120,000m². At the centre of the BMC lies the Main Hospital with its basement, 4 Podiums, 6 Towers and a Helipad for Airborne Patient Transport. This landmark project focuses on ultra-specialized domains like Oncology, Long-Term Care, and Wellness. It also includes an advanced Imaging department, an Emergency Department, Endoscopy, a Rehabilitation Centre with Prosthetics & Orthotics services, Outpatient Clinics, a large retail area, and a state-of-the-art Operating Theatres & associated Critical Care Areas.

46 47 New Projects Burjeel Hospital,

Burjeel Hospital, Al Ain, is a 100-bed multispecialty hospital, Al Ain which is due to open later this year.

48 49 New Projects Burjeel Hospital, Burjeel Hospital, Sharjah, is a 75-bed multispecialty hospital, Sharjah which is due to open later this year.

50 51 VPS in the community

100 Free 100 Free BDSC Heart Surgeries Heart Surgeries Reem Social responsibility launch Completion Opening

Donation Donation for is ingrained in the BHAS for J&K Swachh Donation to Flood Bharat Red Crescent Victims Abhiyan

VPS Healthcare ethos HH Sheikh Mohammed Bin Zayed Al Thousands of people trust VPS Healthcare with initiative to provide 100 free heart surgeries for Donations Nahyan with their health every day. Anything that matters to under-privileged people across the world. This and gifts to kids Dr. Shamsheer their health matters to us. But the commitment was completed in 2014 and subsequently during UAE Vayalil at Humanitarian to wellness extends beyond the everyday increased to 1,000 free heart surgeries. As part National Day Burjeel Hospital Award 2017 activities of the group’s hospitals and clinics. of the initiative, 30 children from Iraq and five This has earned VPS Healthcare its widespread from Ethiopia were airlifted to India to undergo reputation as a socially responsible organisation. life-saving surgeries. VPS Healthcare has contributed to the welfare of Syrian refugees By its nature, VPS Healthcare is a under the ‘Our Hearts with the People of Syria’ Mangalore community-centric organisation. Providing campaign. The Group has also made donations Air Crash Mobile quality healthcare for all, at aordable rates, is a to the Indian Prime Minister’s National Relief Families Clinic for core business principle. In 2010 VPS Healthcare Fund for Jammu and Kashmir flood victims. Rehabilitation Laborers VPS CSR became the first private healthcare group to deploy mobile mammography units to increase VPS Healthcare has joined hands with the UAE awareness about breast cancer, an endeavour Red Crescent to support the ‘Yemen: We Care’ that led to a Guinness World Record in 2014 for campaign and has also been actively engaged VPS Healthcare also supported the families of victims of the tragic 2010 Mangalore plane crash in India, oering the largest simultaneous self-examination for with the Government of India’s ‘Swachh Bharat jobs and educational assistance. Many of those who took up the oer still work with the organisation. breast cancer. Abhiyan’, the country’s largest cleanliness drive launched in 2014 by Prime Minister Narendra n 1,000 free heart surgeries, a silent tribute to the late HH Sheikh Zayed bin Sultan Al Nahyan As a tribute to the late H.H. Sheikh Zayed bin Modi. Under the campaign VPS Healthcare has Sultan Al Nahyan, founding father of the UAE, helped clean streets, roads, and infrastructure in n US$1 million donation to the UAE Red Crescent to support ongoing humanitarian initiatives in Yemen VPS Healthcare undertook the first global more than 4,000 cities and towns. n 2014 Guinness World Record for the largest simultaneous self-examination for breast cancer n Financial support to the Prime Minister’s National Relief Fund for victims of the Jammu and Kashmir floods n Jobs and educational assistance for families of the victims of the Mangalore plane crash in 2010 n VPS Healthcare supported the Ministry of Health, UAE’s initiative for Syria Humanitarian Aid

52 53 Contacts

VPS Healthcare Al Ain Medeor LLH Tajmeel VPS Rockland Group Headquarters Barari Outlet Mall, PO Box 103500 Hospitals Abu Dhabi Hospitals Abu Dhabi City Dental clinics and medical centres Hospitals Hazza Bin Zayed Street Al Ain, United Arab Emirates 4th Street, PO Box 40330 Zayed the First Street, PO Box 94666 Tajmeel Dental Center Rockland Qutab PO Box 33566 Telephone: +971 3 799 1555 Abu Dhabi, United Arab Emirates Abu Dhabi, United Arab Emirates Karama area, PO Box 34085 South Delhi, B-33-34, Qutab Inst. Area, Abu Dhabi, United Arab Emirates Fax: +971 3 799 1556 Telephone: +971 2 690 0600 Telephone: +971 2 633 5522 Abu Dhabi, United Arab Emirates Katwaria Sarai, India Telephone: +971 2 304 1111 [email protected] Fax: +971 2 690 0700 Fax: +971 2 633 77 22 Telephone: +971 800 825 Telephone: +91 11 4766 7100 Fax: +971 2 222 2363 www.bmcalain.com [email protected] [email protected] [email protected] [email protected] [email protected] www.medeor24x7.com www.llhhospital.com www.tajmeel.ae www.rocklandhospitals.com/qutab www.vpshealth.com Muscat Dubai Al Musa ah, Abu Dhabi Tajmeel Specialized Medical Center Rockland Manesar Building 136-144, Road 270, Shk Khalifa Bin Zayed St, PO Box 26918 PO Box 92313 Al Dar HQ, Al Raha Beach Plot No. P-2, Sector-5, IMT Burjeel Hospitals Al Azaiba North, PO Box 1465 Dubai, United Arab Emirates Abu Dhabi, United Arab Emirates Abu Dhabi, United Arab Emirates Manesar, India Abu Dhabi Muscat, Sultanate of Oman Telephone: +971 4 350 0600 info@llhmusaah.ae Telephone: +971 800 825 Telephone: +91 12 4475 5555 Al Najdah Street, PO Box 7400 Telephone: +968 2 208 5252 Fax: +971 4 350 0601 www.llhmusaah.com [email protected] [email protected] Abu Dhabi, United Arab Emirates Fax: +968 2 208 5253 [email protected] www.tajmeel.ae www.rocklandhospitals.com/manesar Telephone: +971 2 508 5555 [email protected] www.medeor247dubai.com Medical centre Fax: +971 2 508 5556 Al Musa ah, Abu Dhabi Tajmeel Kids Park Medical Center Rockland Dwarka [email protected] M1 area 17th Street, PO Box 92313 Fun Zone Emirates Park Zoo, Sector-12, HAF-B, Phase-1 www.burjeel.com Specialised clinics and services Al Ain Abu Dhabi, United Arab Emirates Al Shahama, Abu Dhabi, Delhi, India Marina Mall Health Promotion Centre Bid Bin Ammar Telephone: +971 2 553 1414 United Arab Emirates Telephone: +91 11 4822 2222 Marina Mall, PO Box 130461 Shakhboot Bin Sultan St. Fax: +971 2 641 8112 [email protected] [email protected] Abu Dhabi, United Arab Emirates Dubai Near Al Ain Cooperative Society [email protected] www.tajmeel.ae www.rocklandhospitals.com/dwarka Telephone: +971 2 333 8333 Sheikh Zayed Road, PO Box 114448 P O Box 222900 www.llhmedicalcentre.ae Fax: +971 2 333 8300 Dubai, United Arab Emirates Al Ain - Abu Dhabi Prince Medical Center [email protected] Telephone: +971 3 709 9000 Telephone: +971 4 407 0100 Lifecare Hospitals Defense Road, PO Box 51523 VPS Lakeshore www.marinahpc.com Email: [email protected] Fax: +971 4 407 0101 Al Musaah, Abu Dhabi Abu Dhabi, United Arab Emirates Hospital Website: www.medeorinternational.com [email protected] Al Musaah M-24, PO Box 133500 Telephone: +971 2 641 5533 Lakeshore Hospital www.burjeelspecialty.com Burjeel Day Surgery Center Abu Dhabi, United Arab Emirates [email protected] NH-47 Bypass, Maradu, Nettoor Telephone: +971 2 414 8200 PO Box 682040, Kochi Al Reem Island, PO Box 130972 Medical centres www.princemedicalcenter.com Abu Dhabi, United Arab Emirates [email protected] Kerala, India Al Zeina, Abu Dhabi www.lifecarehospital.ae Muscat Telephone: +971 2 307 9999 Telephone: +91 484 270 1032 Al Raha Beach, Precinct B-01 Response Plus Medical Fax: +91 484 270 1996 Al Khuwair, PO Box 1465 Fax: +971 2 307 9998 Abu Dhabi, United Arab Emirates Baniyas, Abu Dhabi Al Muhairy Center Business Tower, Muscat, Sultanate of Oman [email protected] Zayed the First Street, Khalidiya area Telephone: +971 2 205 4555 Baniyas West, Al Raha Village Telephone: +968 2 439 9777 www.burjeeldaysurgery.com PO Box 130336 Fax: +971 2 205 4304 Al Mafraq Workers City, PO Box 41766 Educare Fax: +968 2 439 9777 Abu Dhabi, United Arab Emirates [email protected] Abu Dhabi, United Arab Emirates Kiliymannil Campus, [email protected] Burjeel Neuro Rehabilitation and www.medeoralzeina.com Telephone: +971 2 555 6038 www.burjeelhospitaloman.com Telephone: +971 2 585 6333 College Road Chattiparamba, Physiotherapy Center Fax : +971 2 555 6037 [email protected] Malappuram, Al Reyami Building, Defense Road www.rpm.ae Yas Mall, Abu Dhabi www.lifecarehospital.ae Kerala 676504, India Abu Dhabi, United Arab Emirates PO Box 40330 Telephone: +91 483 270 8353 Medical centres Telephone: +971 2 508 5555 Abu Dhabi, United Arab Emirates LifelineHospitals Sohar OccuMed Fax: +91 483 270 6707 Al Bahia, Abu Dhabi Fax: +971 2 508 5556 Telephone: +971 2 205 4555 Falaj Al Qabail, PO Box 95, PC 322 M4 Industrial Area, Al Musaah, [email protected] PO Box 129067 [email protected] [email protected] Sohar, Sultanate of Oman Abu Dhabi, United Arab Emirates www.educareinstitute.in Abu Dhabi, United Arab Emirates www.burjeelneurorehab.com www.medeoryas.com Telephone: +968 2 665 1111 Telephone: +971 2 513 4000 Telephone: +971 2 508 5500 Fax: +968 2 665 1122 Fax: +971 2 878 1358 Fax: +971 2 584 5000 [email protected] [email protected] [email protected] Burjeel Pharmacies www.lifelineoman.com www.occumedclinic.ae www.burjeelmedicalcentre.com Eight retail outlets in Abu Dhabi: Al Wahda Mall (two outlets) Madinat Zayed Shopping Center Salalah LIFEPharma Mushri Mall Y Tower Mazyad Mall, Opposite Lulu Hypermarket Street 732, Jebel Ali Free Zone Al Shamka, Abu Dhabi Musaah area PO Box 190 PC 211 PO Box 17404, Dubai PO Box 4735 Shabia, Musaah area Salalah, Sultanate of Oman United Arab Emirates Abu Dhabi, United Arab Emirates Khalifa City A Telephone: +968 2 321 2340 Telephone: +971 4 881 1560 [email protected] Fax: +968 2 321 2342 Fax: +971 4 881 1899 www.bmcalshamkha.com [email protected] [email protected] www.lifelineoman.com www.lifepharmafze.com

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