Lincolnshire Care Services Directory 2015/16

Burghley House

Comprehensive information and advice on choosing and paying for your care and support • Home support • Specialist care • Useful contacts • Care homes www.lincolnshire.gov.uk/mychoicemycare

In partnership with HALCYON CARE A TEAM THAT REALLY CARES

Halcyon Care has been established since 1989. It is a family owned company providing residential, nursing and dementia care. We pride ourselves in delivering care which focuses on the resident as an individual and recognises their unique characteristics, lifestyle preferences and care needs.

A team that really cares... NEW We understand that choosing a care home for yourself, a relative or close friend is one of the most difﬁcult decisions you may have to make. Why not come and spend some time at one of our care centres before you make your choice - with no obligation? WAINFLEET We aim to provide a friendly home environment with up to CARE CENTRE date facilities where visitors are welcome at any time. Rumbold Lane, Skegness, Lincolnshire, PE24 4DS • Respite and day care • Special care for mental health- related problems 43 personal care beds including people • GP visits to our homes with dementia. • Home cooked meals and • En-suite rooms Tel: 01754 881 155 SKEGNESS a wide range of social • Visiting Chiropodist and E: wainﬂ[email protected] activities Hairdresser

THE FOUNTAINS HOMER LODGE NIGHTINGALE HOUSE CARE CENTRE CARE CENTRE CARE CENTRE Church Lane, Tetney, 23 – 26 Monson Street, Main Road, Bucknall, Near Grimsby DN36 5JX Lincoln LN5 7RZ Woodhall Spa LN10 5DT 45 nursing and personal care beds, 47 nursing and personal care beds 45 personal care beds & including people with dementia & physical disability physical disability Tel: 01472 210 456 TETNEY Tel: 01522 530 108 LINCOLN Tel: 01526 388261 BUCKNALL E: [email protected] E: [email protected] E: [email protected]

MANOR CLARENCE HOUSE EASTWOOD HOUSE CARE CENTRE CARE CENTRE CARE CENTRE East Kirkby, Near Spilsby Albert Street, Brigg, Lincolnshire Doncaster Road, Rotherham, PE23 4DB DN20 8HS S65 2BL 41 personal beds including people with 33 personal care beds including people 37 personal care beds including people mental health problems with dementia with dementia Tel: 01790 763 381 EAST KIRKBY Tel: 01652 650 950 BRIGG Tel: 01709 363 093 ROTHERHAM E: [email protected] E: [email protected] E: [email protected] www.halcyon-care.co.uk Contents Publications

Welcome from Lincolnshire County Council 4 Care homes and housing options 39 Areas covered by this Directory 6 Care homes checklist 43 Dementia care homes checklist 46 Introduction 8 Living with dementia 47 The new Care Act and what Disabilities and sensory loss 50 it means for you 11 Keeping people safe 52 You’re in charge 12 Make your voice count 53 How we can support you to remain independent at home 14 Information, legal and fi nancial issues 55 Living at home 16 Useful contacts 60 Making life easier at home 22 Lists of providers Home care checklist 29 Care and support providers 31 Do you look after someone? Day care, day centres and day opportunities 37 We’re here to support you 35 Care homes/care homes with nursing 65 Getting out and about 36 Index 87

As with the listings on www.lincolnshire.gov.uk/mychoicemycare, all the listings in this publication are supplied by the Care Quality Commission (CQC) in association with Lincolnshire County Council and neither Lincolnshire County Council (LCC) nor Care Choices can be held liable for any errors or omissions. The inclusion of advertisements for homes and agencies in this Directory does not act as an endorsement or recommendation by Lincolnshire County Council.

For further copies of this Directory, call the Customer Service Centre on 01522 782155.

This Directory is available electronically at www.carechoices.co.uk. There is also a Alternative formats Browsealoud option for those requiring the information in the spoken word.

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 3 Welcome from Lincolnshire County Council A warm welcome to the 2015/16 edition of your Lincolnshire Care Services Directory. Making big decisions about the kind of help you need and who will provide it can be stressful. We know that you want and deserve high-quality and safe care and to be treated with dignity and respect. I hope you will find this guide a useful tool as you consider your care choices, whether for yourself, a member of your family, or someone you care for. The Care Act has brought about a huge shift in care and support policies this year. It means there is now legal guidance to put wellbeing, dignity and choice at the heart of health and social care. You should be at the centre of decision-making, and you should have access to information that is clear and easy to understand. In Lincolnshire, we already offer support and engagement services for carers, to help them in their caring role. Now their incredibly valuable contribution to communities and the wider health economy is Lincoln recognised in law, with more rights for carers included in the Care Act. Next year further changes are forecast, with a cap on committed to making sure you have the information, care costs for the future. advice and support you need when it comes to your care. It has been our priority since long before the Care Act It is our priority to help you have the right care in place at to make sure you have choices when it comes to your the right time. care journey. The care you receive should be right for your In this publication you’ll find information about what individual circumstances and we will work with you every is available for you to stay independent at home, support step of the way to personalise your care to meet your needs. for carers, getting out and about and your options We also believe in helping you make informed for housing and care homes. Information on financial decisions, ones that you’re confident in because we have issues and support for people with dementia, disabilities worked closely with you. and sensory loss are also covered along with details of We all hope to be able to stay independent in our providers in our county. own homes for as long as we possibly can. Last year the I hope you find this Directory useful in helping you County Council introduced the Wellbeing Service to help make informed decisions on the choices available to people to achieve that independence for longer. So far, you in Lincolnshire. Whether you can pay for your own more than 2,000 people have benefitted from the service care or not, Lincolnshire County Council can offer advice which has helped people bounce back from set-backs and information. Look for information in this Directory, and address problems before they lead to a hospital stay. give us a call on 01522 782155 or visit More information about the Wellbeing Service can be www.lincolnshire.gov.uk/mychoicemycare found on page 16 of this Directory. We are working closely with Lincolnshire’s health organisations to co-ordinate health and care and deliver the best experience possible for you. The Lincolnshire Health and Care programme has introduced Neighbourhood Teams around the county, bringing nurses, GPs, social workers, mental health staff and therapists together. They are working together to support the most vulnerable people with the highest needs. Councillor Patricia Bradwell Budgets are under pressure and we have a growing Executive Member for elderly population with care needs. Despite this, we are Adult Care

4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Areas covered by this Directory

This Directory is divided into the geographical areas indicated on this map. Care providers by areas start on the following pages:

Boston page 65 Lincoln page 72 Skegness page 80 Gainsborough page 67 Louth page 75 Sleaford page 82 Grantham page 70 Market Rasen page 77 Spalding page 83 Horncastle page 71 North Kesteven page 79 Stamford page 86

Care and support providers page 31 Day care and day centres page 37

Caistor A1031

Gainsborough Gainsborough Market A631 Rasen Louth A15 Louth Brant Broughton A157 A46

A153 A16 A57A A158

A52 Lincoln Lincoln A158 North Horncastle Kesteven Skegness

A16 Coningsby A15 A17 A52

A153

Sutton-on-Sea A17 Sleaford Boston A5A52 Grantham A16 A52

A15 A17 Spalding

A16 Market Grantham Deeping Stamford

6 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Professional care in a homely environment The Orders of St John Care Trust is consistently rated one of the UK’s best care providers in terms of care quality

• As a charity, our focus is on people • Listening to your life story helps us provide not profits individualised care

• We are specially trained to help people • Our compassionate approach is underpinned by living with dementia the Christian values of our sponsoring orders

• Homes in Grantham, North Hykeham, Lincoln, Bourne, Spilsby, Gainsborough, Holbeach, Market Rasen, Spalding, Boston and many more.

To find out more or to arrange an appointment to visit any of our homes in Lincolnshire, please contact 0800 988 8133 or [email protected]

Operated by not-for-profit charity The Orders of St John Care Trust – Registered Charity No. 1048355. Introduction

How to use this Care Services Directory

This Care Services Directory has been compiled with paying for non-residential care and support, starting on contributions from Adult Care, Lincolnshire County Council. page 55. When the words ‘we’ and ‘us’ are used in the Directory it If you care for a relative or friend and need some extra means Adult Care. guidance and support: The Directory aims to give an overview of all aspects of • ‘Direct Payments’ and other self-directed support adult care to everyone who is looking for support, advice information which starts on page 13; and information about adult care. • ‘Help after leaving hospital’ in the ‘How we can Thinking about the care or support that you or someone support you to remain independent at home’ section else in your life may need can be daunting and will require on page 14; making hard decisions. We provide the information and guidance you will need about adult care, and give you • ‘Assessment’ information on page 15; and the details of other organisations that can help. Further • ‘Do you look after someone?’, on page 35, even if you information is available online at www.lincolnshire.gov. may not identify yourself as a carer, there is plenty of uk/mychoicemycare or call us on 01522 782155. information on the support available if you care for You can view an electronic version of this Directory on someone in your life. www.lincolnshire.gov.uk/mychoicemycare If you are thinking it may be time for residential care for The following are the key parts that we believe most yourself or for someone you care for: people will find of interest. • ‘Care homes and housing options’ on page 39; If you want to remain independent in your own home • ‘Information, financial and legal advice’ on page 55 if you but need a little help in order to do so: are wondering about how to fund your care or about the • ‘Living at Home’, starting on page 16; inspection process for care homes; and • ‘Care and support providers’ starting on page 31; and • ‘Care homes/care homes with nursing’ listings starting on • ‘Information, legal and financial issues’, for information on page 65.

My Choice My Care

My Choice My Care (www.lincolnshire.gov.uk/ that can help you consider a range of options. mychoicemycare) is Lincolnshire County Council’s online You can find out about financial costs involved in information and advice service which enables you, your paying for your care needs, and how much we will fund family, carers and friends, to research the options available towards this. Using the financial calculator, you will be to you. able to find the information you need to help make If you need help and don’t know where to start, you decisions about where to go next. can complete a short assessment on My Choice My Care We hope My Choice My Care will be a valuable tool for and you will be contacted. If you are a carer looking for you in your journey in making the best choices for your support, or you have received a Personal Budget and care needs. You can also call our Customer Service Centre want some help with the next steps, there are providers on 01522 782155 for assistance.

Further assistance in your search for care

This Directory’s free helpline 0800 389 2077 provides an The website www.carechoices.co.uk allows you independent information and help service encompassing to search across the country for care homes, care homes care and accommodation. A personalised report can with nursing and home care providers that meet your be generated for you providing details of all home care requirements, which can then be saved and emailed to providers, care homes or care homes with nursing that others. meet your criteria. Whatever your care needs, this Directory, the Care One call to the freephone number will enable the Choices helpline and website and the My Choice My Care service to build a profile of exactly what type of care website will be able to provide information and guidance, you’re looking for, while taking into account your personal and point you in the best direction. needs and interests.

8 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Ensuring good quality services

Care and support for adults in Lincolnshire is delivered by work with agencies to make sure they are of good quality. public, private and voluntary sector organisations and we

Lincolnshire County Council – Adult Care choices are respected and you are allowed the freedom Adult Care delivers and commissions care and support, to take risks; and works in partnership with others to deliver services. • you are supported to manage informed risks; We offer an assessment of your needs and, if you meet • your human rights are respected; and the eligibility criteria, can offer a range of care and support services to help you stay safe and well. We are • the service meets regulatory standards. committed to assuring the quality of our services. A We expect our services to be effective. You should feel good quality service needs to include elements of all able to say ‘the service makes me feel better and allows three sections shown in the quality circle, for example a me to be more independent’ because: service is not considered good quality if it is safe but your • you are supported to achieve personal outcomes; experience is poor. We expect our services to provide a positive • you are supported to remain or become as experience meeting your personal aspirations. independent as possible; and You should feel able to say ‘the service treats me well’ • the service offers good value for money. because: Our web page provides more • you are treated with compassion, dignity and respect; detailed information on • you are involved in decisions about your care; how we assure the quality • you are offered a person-centred service that lets you of care and support. keep control over your own life; and Tel: 01522 782155 • you are supported to feel like part of a community. Web: www. mychoicemycare. We expect our services to be safe. You should feel able to org.uk/assuring-the- say ‘the service helps keep me safe’ because: quality-of-care-and- • you are protected from avoidable harm, however your support.aspx

The Care Quality Commission South Lincolnshire CCG The Care Quality Commission makes sure that the care Tel: 01522 573939 provided by hospitals, dentists, ambulances, care homes Web: www.southlincolnshireccg.nhs.uk and home care agencies meets Government standards of quality and safety. It registers health and adult social Lincolnshire East CCG care services across England and inspects them to check Tel: 01522 515308 whether standards are being met. If it finds that a service Web: www.lincolnshireeastccg.nhs.uk isn’t meeting the national standards, it takes action to South West Lincolnshire CCG make sure the service improves. The CQC also awards Tel: 01476 406578 quality ratings so that it is easy for the public to see the Web: www.southwestlincolnshireccg.nhs.uk standard of each service. Tel: 03000 616161 Lincolnshire West CCG Web: www.cqc.org.uk Tel: 01522 513355 Further information can be found on page 58. Web: www.lincolnshirewestccg.nhs.uk

Clinical Commissioning Groups Lincolnshire Police Clinical Commissioning Groups replaced the Lincolnshire Lincolnshire Police investigates criminal offences in NHS Primary Care Trust on the 31st March 2013. The relation to care and support services. Its Public Protection Clinical Commissioning Groups work together to improve Officers work closely with our safeguarding team to the quality and delivery of services for patients and to protect adults at risk of abuse. reduce health inequalities for people in the area. Web: www.lincs.police.uk >>

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 9 Wellbeing Care Group provides a host of elderly care services both within your own home as well as V\YYLZPKLU[PHSJHYLOVTLZ;OLJHYLWHJRHNLZHYLZWLJPÄJHSS`KLZPNULKHYV\UK`V\YULLKZ[OPZJHUYHUNL from the occasional care visit through to full 24 hour live in care. We provide • Hot Meal Service • A Respite and Day Care Service within our • Laundering and Ironing Services Residential Care Homes • Cleaning and Handyman Services • Live in 24 Hour Care in your own home • Specially Organised Day Trips • Companionship • Seasonal Events Within Our Homes • Carer Support 6\Y*HYL;LHTZHYLHISL[VWYV]PKLWYVMLZZPVUHSJHYLWHJRHNLZMVYWO`ZPJHSKPZHIPSP[PLZZLUZVY`PTWHPYTLU[ JVNUP[P]LKPMÄJ\S[PLZHUKKLTLU[PH

Tel: 0800 048 4172 www.wellbeinghomecare.co.uk

Manager: Karen Dale Tel: 01778 421821 BOURNE

Manager: Tracey Klue Tel: 01775 760563 SPALDING

“Looking after your future wellbeing” www.wellbeingcaregroup.com Ensuring good quality services continued

>> Lincolnshire County Council – Trading Standards its enforcement policy will be considered for any breaches It is the job of Trading Standards to ensure a fair, safe of criminal legislation or trading malpractice. and equitable trading environment for residents and Tel: 01522 782341 businesses in Lincolnshire. Appropriate action in line with Web: www.lincolnshire.gov.uk/tradingstandards

The new Care Act and what it means for you

The Care Act 2014 is the single largest change to health duties to local authorities to ensure that well-being, and social care policy for a generation. It seeks to bring dignity and choice are at the heart of health and social together a number of existing laws, and introduce new care across the country.

About the Care Act

The Care Act introduces changes to the way that support • a requirement to consider the wellbeing of each young for adults with care needs is provided and paid for. It will person or carer when planning their care as they help make the care and support system more consistent approach adulthood and the transition to adult care and across the country. For the first time, there will be a support; national level of care and support needs that all councils • a national minimum eligibility threshold for support. will consider when they assess what help they can give This is the minimum level of need which will always be people. met in every council area; and ‘Care and support’ is the term used to describe help • a requirement to offer a Deferred Payment Agreement. for adults of all ages with things like washing, dressing, For more information on Deferred Payment eating, getting out and about and keeping in touch with Agreements, see page 56. friends or family. The implementation of the Care Act 2014 will occur 2016 funding reform in two stages. The first stage, implemented on 1st April In April 2016, the cap on lifetime costs for eligible care 2015, relates to social care reform. The second stage of comes into force. This cap is the maximum amount that implementation, due on 1st April 2016, relates to social anyone can be required to pay for their care and support care funding reform. This will result in significant changes in their lifetime. A care account will be set up to record to the way in which a person is assessed and pays for care. payment contributions and allow people to see how they are progressing towards the cap on care costs. 2015 social care reform This second stage will see the introduction of a number Key new features for councils which came into force on of key reforms, including: 1st April 2015 are: • the extension of the means test which will raise the • a duty to promote people’s wellbeing, to help prevent capital threshold at which a person is eligible to receive or delay needs for care and support; council support; • a duty to provide an information and advice service • the introduction of a cap on the cost of care a person about care and support; is expected to have to pay in their lifetime – the • a requirement to carry out an assessment of both suggested limit is currently £72,000; people being cared for and carers wherever they • the introduction of care accounts used to monitor the have needs. ‘Carers’ are usually family and friends who amount a person has contributed to the cost of their provide unpaid care and support to loved ones; care; • a requirement to carry out an assessment of young • the introduction of Independent Personal Budgets for carers if they have a need; self-funders; and • a duty to stimulate a diverse range of high-quality • the introduction of a new care and support appeals services like residential care homes or home care; system. • a requirement to protect people against disruption and See www.lincolnshire.gov.uk/careact for more changes in care and support when a person moves from information or search ‘Care Act’ at www.gov.uk for useful one council area to another; factsheets.

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 11 You’re in charge There are a number of services available to help you if extra care and support after you have been discharged. you need some extra support to manage day to day. Your needs and wishes will be paramount throughout They can prevent you from going to hospital, or offer the process.

Eligibility for care services

How we decide your eligibility facilities; and The national eligibility threshold has three steps to deciding • carrying out any caring responsibilities the adult has for a eligibility. child. Step 1 - First we need to ensure that your needs result from Step 3 - Where you are unable to achieve two or more of you having a physical or mental impairment or illness. these outcomes we are required to make a judgement This will be explored in the health and wellbeing area of about whether there is a significant impact on your the assessment. If your needs don’t stem from illness or wellbeing as a result. We will explore what impact impairment your needs will not be eligible for support. your needs have on your wellbeing in each area of the Step 2 - Where your needs do stem from illness or assessment. It is important we explore this fully as this is impairment, we then consider whether they prevent you what we will base this judgement on. from achieving any of the ten ‘eligibility outcomes’ set out If you meet the eligibility threshold we will look at the in the Government’s regulations. To meet the eligibility needs we have identified, and state which are eligible and threshold you need to be unable to achieve two or more which are ineligible. If we believe any of your needs do of these eligibility outcomes. Unable to achieve them can not prevent you from achieving any eligibility outcomes mean totally unable or able but with significant difficulty, or are not contributing to the significant impact on your pain or distress. The outcomes are: wellbeing we will record these as ineligible needs. • managing and maintaining nutrition; Ask your assessor if you would like more details about the national eligibility threshold. • maintaining personal hygiene; • managing toilet needs; What if I don’t agree with the eligibility determination? • being appropriately clothed; If you are not happy with the outcome of the assessment, • being able to make use of the home safely; you can ask us to look at your situation again with you. If you are still not happy, you can get in touch with us to • maintaining a habitable home environment; make a comment, suggestion or complaint: • developing and maintaining family or other personal • use our online feedback form at relationships; www.lincolnshire.gov.uk/feedbackform; • accessing and engaging in work, training, education or • write to Lincolnshire County Council, Corporate volunteering; Feedback, PO Box 841, Lincoln, LN1 1ZE; • making use of necessary facilities or services in the local • call 01522 782060; or community including public transport and recreational • email [email protected]

Personal Budgets

If your needs are eligible, you may be entitled to receive • choose and control the support that is best for you; a Personal Budget. This gives you full flexibility and • be fully involved in decisions about the help you need to transparency about how best to meet your own needs. live independently; and • support yourself in ways that suit you. What are Personal Budgets? A Personal Budget is made up of the amount it would cost How do I get a Personal Budget? to meet your agreed support needs. You can only have a Personal Budget or Direct Payment This money can either be paid direct to you, known as a if you have an assessment which identifies that you Direct Payment, so that you can arrange your own care and need care and support to meet your eligible needs. support, or we can arrange your care and support for you, The assessment process will help to gather and share or you can have a combination of the two. information to build an understanding of your situation. An A Personal Budget gives you the independence to: assessment will be completed with you to help understand

12 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Personal Budgets continued your own strengths, what you can do for yourself, what assessment process and the support we give you to support you have around you as well as where you have understand your needs and how they can be met. difficulties. It also helps to understand the outcomes which you want to achieve. Will I manage my Personal Budget? The assessment process (see page 15) will help Once it has been established that you need a Personal determine your needs and give an indication of how Budget and your support plan is agreed we can organise much money you can get for your Personal Budget. The how you will receive the money. It can be paid directly to Resource Allocation System (RAS) may help by indicating you, to someone else if you aren’t happy dealing with the an appropriate amount to meet your eligible needs or we money yourself or we can arrange for a service provider to can calculate a budget based on the cost of services. Once manage it for you. the amount is agreed you can start planning how to spend The most choice and control is usually achieved by it. We will help you to do this by using our experience to having a Direct Payment which enables you to buy care agree a plan which helps meet your support needs. and support directly from individuals or organisations. Alternatively you can ask us to make arrangements to meet Contributing to your Personal Budget your care and support needs. If you receive a Personal Budget you will have a financial You spend the money in ways that best meet your assessment to determine whether and how much you needs and you are in control as long as you spend the will need to contribute towards the cost of your care money in accordance with your agreed plan. We will check and support. The financial assessment should not take with you from time to time to make sure everything is place before we assess your needs. This is to ensure that going OK and that you are living your life in a way that your financial circumstances do not impact on the needs suits you.

Direct Payments

Direct Payments are financial payments made to people What can Direct Payments be used for? who have been assessed as eligible to receive support If you receive a Direct Payment, the money is used to from Lincolnshire County Council. We can make a arrange support to meet eligible needs. You may choose Direct Payment to most people who need our support, to employ someone directly, to buy services from an including: independent or voluntary sector provider or purchase • people who have been assessed as needing community equipment to help you live more independently. With care services (including those with mental health needs) Direct Payments, people or agencies employed are aged 16 and over, incorporating short- as well as longer- accountable to you and not to Lincolnshire County Council. term needs; Therefore, Direct Payments enable more control, choice • carers over 16 for carers’ services; and and flexibility over how you plan your support to fit with • parents of disabled children, for children’s services. your life. It is important that the money is used lawfully, and Penderels Lincolnshire eligible needs are met. However, there are certain items on Aims to assist people with all aspects of independent living. which these payments cannot be spent, for instance: Haverholme Priory Offices, Haverholme Park, • services that should be provided by the NHS and/or local Haverholme Ewerby, Sleaford NG34 9PF health services; and Tel: 01526 833803 • routine living expenditures – utility and household bills Email: [email protected] for instance. Web: www.penderelstrust.org.uk Most Direct Payments are made to meet regular ongoing support needs, however they can also be made as a single Why would I want a Direct Payment? payment, for example, to purchase equipment or a short Direct Payments allow more control over the decisions that respite break. affect your life. They provide more flexibility and choice, as you can buy appropriate support tailored to your individual What do I do next? needs. Another option is for us to source a portion of If you are interested in Direct Payments and are currently the care/support needs through services commissioned receiving social care support from Lincolnshire County directly by Lincolnshire County Council and also provide a Council, please contact our Customer Service Centre on Direct Payment to arrange those remaining services that 01522 782155 or Penderels Trust on 01526 833803 for you wish to have more control over. more information.

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 13 How we can support you to remain independent at home This section is about the guidance, support and care that available to get home safely, and provides information we can offer to help you stay safe at home. The following for you if you are worried about how you are going to services are designed to prevent your needs from continue to cope at home. escalating, reduce the impact of your problems and delay Some services may carry a charge, please check with your need for ongoing care and support. If you need the Customer Service Centre on 01522 782155 first. to go into hospital, this section tells you about the help

Help after leaving hospital – ‘Home Safe’

If you need help to make sure everything is ready and safe you settle back in. As well as informing lifeline services for you to return home from hospital, our new Home Safe and your nominated family member or friend of your service can be arranged by the hospital ward staff to take return, responders will also check your heating and you home. You can ask your health team more about the switch it on if necessary, check dates on food in the service as you plan for admission. fridge, fetch any additional shopping you might need Home Safe is a transport and resettling service for and offer any refreshments. It is aimed at people who individuals returning home after a hospital stay. Our do not have family or friends who are able to help, and drivers and support staff will take you home where you remains a point of contact if ongoing assistance will be met by a response team member, who will help is required.

Urgent Care

What Urgent Care provision is available in Lincolnshire? advise you of your nearest service. Lincolnshire Community Health Services, NHS Trust, Home visits are usually by referral from 111, your GP or provides Urgent Care for people who experience a health the East Midlands Ambulance Service when you have a need which requires urgent clinical attention, but not short-term health crisis which can be safely managed in hospital admission. the comfort of your home. The Urgent Care practitioner Urgent Care is available at Urgent Care Centres, and will assess your situation, stabilise your condition, and when appropriate in the patient’s own home, allowing get you comfortable so you can recover in your own people to stay safely in their own homes and providing home. They will ensure you have the necessary support peace of mind for many families. and treatment in place, and make any further referrals You can access Urgent Care without an appointment as necessary. This means that you don’t have to have an at Urgent Care Centres by calling 111 and someone will unnecessary trip to hospital.

Reablement services – reabling you and enabling you to live at home

Reablement is about giving you the opportunity and • personal care; confidence to relearn and regain some of the skills you • preparing meals; may have lost because of poor health, disability, a spell in • shopping; hospital or problems at home. After events like this you • teaching and practising exercises; can lose your confidence or worry about your ability to cope at home again. Reablement is a very personalised • ensuring a safe home environment; approach – the kind of support given is tailored to your • finding practical solutions to support your independence; individual needs. It focuses as much on your emotional • physiotherapy; and social needs as on your medical needs. • occupational therapy; The reablement service gives easy access to • promoting community activity and social integration; physiotherapists and occupational therapists, enabling you to receive a wide range of support for a short time to • supporting you in your own home; help you become as independent as possible. You may • keeping and improving your independence and safety need support with aspects of day-to-day living such as: in areas of daily life;

14 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Reablement services – reabling you and enabling you to live at home continued

• improving your quality of life; and • reducing the need for ongoing care and support.

How does the reablement service work? Following a referral to the service, a member of the reablement team will visit you to discuss your needs. The team will keep in regular contact throughout your reablement journey. Together we will agree what goals we are working to achieve. Your goals are written down in a reablement care plan. Reablement support will take place in your own home. The reablement service will arrange for your care to be delivered by the reablement support workers. They will review your progress towards your goals, oversee your care and agree the right time for discharge from the service. assess your ongoing needs. If you still need continued What happens when your reablement ends? support we will discuss this with you and, if appropriate, At the end of reablement, the reablement service will refer you for an assessment.

Assessment

Assessment is the process of gathering and sharing If your carer is finding it very difficult to cope, we will try to information to build an understanding of your situation. see you within seven days. In any other circumstances it will The assessment is really important to understand your be within 28 days of you asking for the assessment. own strengths, what you can do for yourself, what help What about confidentiality? and support there is around you as well as where you have We respect your privacy at all times. Any information difficulties. The assessment also helps us understand what you give us will be treated as confidential and will only outcomes you want to achieve. The process should be beneficial to you and it is important that you are as fully be shared with those involved in your care with your involved in the assessment as possible. permission – other than in exceptional circumstances The assessment may happen face-to-face where you live, where the law says we must show it to someone else. in a hospital or place you are staying. Some assessments Will I be able to get help? take place over the phone. Alternatively, you may wish to After the assessment we will identify and agree your needs undertake your own assessment with the support of other with you and discuss the help and support available to people. In these cases we will still ensure the assessment meet them, according to the seriousness of your situation. is accurate and appropriate and may still need to involve If you are eligible for help from us we will aim to arrange other relevant people to understand your situation. this within seven days of the assessment being carried The assessment will show all the needs we have out. If you are not eligible for help, we will still give you identified and enable us to determine which of your needs information and advice on other services that are available are eligible for care and support. We will always ensure to help you to continue to live independently and to you have a copy of your completed assessment, which will maintain your quality of life. If you are not happy with the include a statement of your eligible needs. outcome of the assessment you can ask us to look at your How quickly will this happen? situation again with you and if you are still not happy you If your situation is very urgent and you are in a crisis or at can get in touch with us to make a comment, suggestion serious risk of harm, we will aim to see you within 24 hours. or complaint. Further information about this is on page 12.

Care and support in prison

If a person who is in prison struggles with any aspect of needs. From April 2015, Lincolnshire County Council Adult their daily living then they may have care and support Care has new responsibilities for supporting prisoners.

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 15 Living at home There are many different forms of support that can enable in which you can help yourself if you are living at home. you to remain in your home for as long as possible, This could be by accessing the support you need directly ranging from equipment to people who can come in to on www.lincolnshire.gov.uk/mychoicemycare or the support you in your own home. There are many ways contacts below.

Lincolnshire Wellbeing Service

How can the Wellbeing Service help me to live - up to six weeks of targeted support to find solutions to at home? the needs identified on your support plan; The Wellbeing Service is available to anyone over 18 who - a single point of contact to access relevant advice and needs some assistance following certain triggers – such as support; and recent hospitalisation, bereavement or a fall in the home. - co-ordination of a variety of organisations to ensure you It aims to help you live independently at home with the have the help you need to live independently at home. help of personalised support and assistive technology, so you can enjoy and achieve a safe and healthy lifestyle. 2. Access to simple aids for daily living Many parts of the service will be available to you free of - Supply and installation of low-cost equipment such as charge, and some of the service is chargeable. key safes, raised toilet seats, bath and shower seats and The service includes: chair raisers. 1. Personal support, involving: 3. Minor adaptations - a holistic assessment of your needs and support - Supply and fitting of grab rails, hand rails, banister rails networks; and alterations to steps. - the development of an individual support plan, tailored 4. Telecare services precisely to meet your needs; - Installation of Telecare equipment linked to a 24 hour

Working to enhance the quality of later life for people in Lincoln

Our services include: For more information about provide call us on 01522 696 000 • Help in the Home & Lifestyle Support • Gardening & Handyman Services Email [email protected] • Lifelines, Keysafes & Technical Equipment Visit us www.ageuk.org.uk/lincoln • Personal Care & Sitting Service Age UK Lincoln • Volunteering 36 Park Street, Lincoln, LN1 1UQ • Park Street Activity Centre & Restaurant • Insurance Products & Services • Social Outreach Centres • Information & Advice • Wellbeing Service • Carers Support Services • Preferred Traders • Laundry • Access to Legal Services

16 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Lincolnshire Wellbeing Service continued

monitoring centre, helping you to live independently support staff will take you home where you will be met at home but safe in the knowledge that help can be by a member of the response team who would help summoned quickly when needed. This may be from a settle you back in. As well as informing lifeline services family member, friend, the Wellbeing Response service and your nominated family member or friend of your (if you have subscribed to it, see below) or if necessary, return, responders will check your heating, check dates on the emergency services. food in the fridge, fetch any shopping you might - Monitoring of the Telecare equipment through a range need and offer refreshments. Further information is of sensors that can be worn (for example, a pendant on page 14. round your neck), or placed in your home. The sensors How can I access the Wellbeing Service in my area? can alert the monitoring centre 24 hours a day. The The Wellbeing Service can be accessed via a dedicated system works through a base unit connecting you to team at Lincolnshire County Council on 01522 782140, the monitoring centre via your phone line. Monday to Friday between 9am and 5pm. Lincolnshire Independent Living Partnership provides 5. Wellbeing Response – Stay Safe the Wellbeing Service in West Lindsey, Lincoln, South - The Wellbeing Response service is called ‘Stay Safe’. It is Kesteven, South Holland and Boston. delivered alongside the Telecare services and available East Lindsey District Council provides the Wellbeing 24 hours a day, seven days a week. If you activate your Service in East Lindsey. See www.e-lindsey.gov.uk/ alarm, the service will either contact your nominated wellbeingservice and contact the same telephone person or one of our trained responders, based number above. throughout the county, who will attend to you in your North Kesteven District Council provides the Wellbeing home. Service in North Kesteven. See www.n-kesteven.gov. 6. Home from Hospital – Home Safe uk/residents/housing/support-and-independence/ Home Safe is a transport and resettling service for wellbeing-service and contact the same telephone individuals returning home from hospital. Our drivers and number as above.

A guide to Telecare

Telecare has been developed from what was originally help can be summoned quickly. This may be from a known as a lifeline system, and now uses a range of family member, friend or, if necessary, a member of the wireless sensors that are placed around the home, or that emergency services. >> can be worn (as a pendent or wristwatch). The person can press the pendant to immediately be connected to the 24 hours a day monitoring centre or, if the sensors detect a risk, they will automatically call the monitoring centre for you. The moment a risk is detected, such as a fall, fire or even if you haven’t taken essential medication, an alert is sent to our Telecare monitoring centre, where trained advisers can then talk to you. This service is available 24 hours a day, 365 days a year. Don’t worry if you’ve pressed it by accident, they will be pleased to know you are OK. Telecare is personalised so any referrals for the service should identify what equipment is required and how it can help you. Referrals can be made by health or social care practitioners direct to our Telecare team, or you or your family member or friend can ring our Customer Service Centre (with your permission) who can help to identify if Telecare can help. If you would prefer a face-to- face assessment then our Wellbeing Service can be asked to carry out an assessment of your needs and refer you to Telecare if you want support from Adult Care. Telecare can help you remain independent and feel safer in your own home, safe in the knowledge that

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 17 Independent Living in Lincolnshire

More residents in Lincolnshire are assessment of needs and up to six The Wellbeing Service can be being given the opportunity to live weeks of tailored support; simple accessed via a dedicated team at safely in their own homes for longer aids for daily living such as key LCC’s Customer Service Centre thanks to a pioneering new service safes, raised toilet seats, bath/ open Monday to Friday between designed to promote wellbeing and shower seats and chair raisers 9am and 5pm. Individuals can make independence. The Lincolnshire and minor adaptations such as a referral for themselves by calling Wellbeing Service, established on grab, hand and banister rails and 01522 782140 or this can be done 1st April 2014, is being delivered alterations to steps. on their behalf. Trained advisers will by Lincs Independent Living complete a short eligibility check Partnership (LILP) on behalf of The service also delivers TeleCare over the phone and send a referral Lincolnshire County Council (LCC). installations with equipment linked to the Wellbeing Service, who will to a 24 hour monitoring service and arrange a face-to-face assessment. Four local charities involved in Rapid Response including Home the partnership; Age UK Lincoln, Safe, a transport and resettling The Lincolnshire Wellbeing Service Boston Mayﬂower Housing, service for patients returning covers ﬁve of the seven districts in Lincolnshire Home Improvement home from a stay in hospital or the county, although the Home Safe Agency and LACE Housing are residential care. element covers all seven districts. In working together to ensure ease East Lindsey and North Kesteven of access to preventative care and The Wellbeing Service is available districts, similar Wellbeing services support services. With the help to any resident in Lincolnshire, are available and can be accessed of community based support and aged over 18 and those meeting via the same telephone number. assistive technology, the Lincolnshire certain triggers such as recent Wellbeing Service aims to provide hospitalisation, bereavement, or a fall more integrated, high quality support in the home will be able to access through a joined up approach. many parts of the service free of charge. However, even if an individual Residents can access a range of does not meet the eligibility criteria services including personalised they will still be entitled to a free support involving a holistic assessment of their needs.

18 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care DELIVERING THE WELLBEING SERVICE

Supporting you to keep living independently at home

Delivered by:

STRONGER TOGETHER We’re here when you need us...

Since 1983, our family have been running award winning nursing, residential and dementia care homes throughout Lincolnshire, which constantly exceed industry standards. Our philosophy is simple; Our residents and their families are at the heart of everything we do!

Our homes extend a warm welcome to all visitors. Feel free to get in touch and request a brochure by calling 0843 506 9452, emailing info@countrycourtcare. com or visiting our website at www.countrycourtcare.com A guide to Telecare continued

>> Who can Telecare help? further help needed. There is a charge for this optional Telecare can help people who: service of just £1.50 per week. • are at risk of falls; Are there any charges for Telecare? • are vulnerable due to reduced mobility or a disability; There is a charge for using Telecare services. You can • have a carer who may need support; rent or buy equipment from our wellbeing service • have memory problems including dementia; providers. Some people may be entitled to equipment loaned free of charge from Lincolnshire County Council • have long-term health conditions such as epilepsy, if they meet the national threshold. Please contact your dementia and multiple sclerosis; health or social care practitioner or ring our Customer • have a learning disability and want to be more Service Centre to see if this is something you wish to look independent; into more. • are starting to leave their home at inappropriate times; The monitoring fee contribution is just 36p per week or and we will install the equipment and explain how it all • have recently been discharged from hospital. works free of charge.

What if I don’t have local responders? You can also explore more about what Telecare Wellbeing Responders can visit a person after an alarm can offer you and your family on our website has been raised to the monitoring centre. Sometimes www.lincolnshire.gov.uk/telecare or go to people do not have family or friends nearby or able to www.nhs.uk and search for ‘Telecare’. respond when a visit is needed. The Wellbeing Response You can also contact the Telecare team for general teams visit as a family responder would visit, to check information. Tel: 01522 554040 everything is all right, provide reassurance and get any

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 21 Making life easier at home

In the living room

PlugPl withi h hhandledl

Easi-reach

B N O R Y

ChairCh i raisersi

WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

GETTING IN AND OUT • Block of foam in chair base • Buy an electric riser chair OF CHAIRS • Buy ready-made chair raisers if your Standing up from sitting is diffi cult chair is too low • Buy a new chair – get professional help to make sure the height is right • Take regular, gentle exercise

OPENING AND CLOSING • Move any furniture out of the way • Remove the window opener WINDOWS • Install/purchase a fan • Install environmental controls or Can’t reach the windows • Purchase a gadget to open/close window air-conditioning Not secure to leave windows open • Install new windows

CONTROLLING THE HEATING • Change the switches • Move the heating controls Can’t reach the controls for the fi re • Fit a timer switch • Install new or additional heating system or heating • Purchase a standalone heater

SWITCHING LIGHTS ON AND OFF • Install a light switch toggle • Move the light switches Can’t reach the switch • Purchase a socket extension • Replace the light switches The switch is diffi cult to use • Purchase handi-plugs • Install environmental controls

KEEPING WARM • Replace the fi re with a heater • Get a grant to insulate your house Insulating your home • Apply for the winter fuel payment • Change to a cheaper heating system Aff ording the fuel • Use a trolley to safely transport the fuel • Change to an easier-to-use heating system Carrying the fuel

WATCHING TV • Use subtitles • Request an assessment for a hearing aid Hearing the sound of the TV • Purchase wireless headphones • Install a room loop

22 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care In the bedroom

PillowPill raisersi EasyE gripi scissorsi

M T W T F S S

BedBd raisersi Pill ddispenseri

WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

GETTING IN AND OUT OF BED • Learn new techniques for moving safely • Use a transfer board Standing up from sitting on the bed • Purchase a leg lifter • Install a hospital bed • Raise the bed • Buy an electric adjustable bed • Fit grab rails • Use a mobile hoist or a ceiling track hoist

SITTING UP IN BED, TURNING • Change bedding • Buy a bed cradle/bed ladder OR ROLLING OVER • Learn new techniques for moving safely • Use a bed lever Bed is too soft • Purchase a pillow raiser • Buy a specialised mattress Bedding is too heavy • Change the mattress • Install a drop-down rail Nothing to lean on • Install an over-bed pole

KEEPING WARM IN BED • Buy a heavier duvet Checking the safety of your electric • Buy thermal clothing blanket • Contact an electrician about any electrical blanket safety concerns

GETTING DRESSED • Learn new techniques for dressing • Consider home support Diffi cult to reach all of your body • Buy simple gadgets: long-handled shoe horn; elastic shoe laces; dressing stick; button hook; stocking aids • Contact (see key below) regarding an assessment of needs

CUTTING YOUR NAILS • Buy easy grip scissors • See a podiatrist Can’t reach your feet Hard to hold scissors

TAKING YOUR TABLETS • Ask your pharmacist for an easy to • Get a pill dispenser with days and times on Opening bottles open bottle • Get an automatic pill dispenser Remembering to take tablets • Keep a note when you have taken a tablet • Ask someone to prompt you

READING THE TIME • Buy a clock with larger numbers • Buy a clock that ‘speaks’ Seeing the clock to tell the time

Customer Service Centre on 01522 782155.

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 23 In the kitchen

TeapotT tipperi Large handledhdl d cutleryl

Pan handle holder LiquidLi id llevell indicatori di

PerchingP hi stool t l Chopping bboardd withith spikesik

WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

REACHING CUPBOARDS • Re-arrange things in cupboards/on • Alter the spring in the door closers Cupboards are too high or low surfaces • Lower or raise the cupboards Cupboards are too deep • Buy an Easi-Reacher or Handi-Reacher Cupboard doors are too heavy

USING TAPS AND SWITCHES • Fit tap turners • Change switches Taps or switches are too awkward • Purchase Handi-Plugs • Raise or reposition taps Can’t reach taps or switches • Fit lever taps or new taps • Alter the kitchen

CUTTING, CHOPPING, • Sit at a table • Use a food processor PREPARING AND COOKING FOOD • Consider kitchen gadgets including: • Purchase a perching/high stool Work surface too high or low knife with a thick handle; chopping • Buy a trolley Hard to grip packets or jars board with spikes; pan handle holder; • Change the height of the work surface Hard to grip a knife teapot tipper; lid gripper • Make space under the work surface for Pans or kettles are too heavy to lift your knees when sitting

MOVING AROUND THE KITCHEN • Re-organise the furniture • Review mobility equipment used Not enough space • Adapt the kitchen • Consider the suitability of the kitchen

EATING AND DRINKING • Use large handled cutlery • Buy a trolley Cutlery is hard to grip • Use a non-slip mat • Consider home support for meal times Food/plate keeps slipping • Use a lightweight insulated cup Can’t carry food to table • Use a cup with two handles Can’t lift cup • Contact (see key below) regarding an assessment of needs

LAUNDRY AND IRONING • Install a wall-fi xed ironing board • Raise/lower the washing machine Washing machine is too high or too low • Change the washing machine or iron Putting up ironing board

Customer Service Centre on 01522 782155. 24 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care In the bathroom

GrabGb railil ShowerSh bboardd

Tap turners Toilet seat andd support fframe

Long-handledL h dl d sponges RaisedR i d toilett il t seatt

WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

WASHING HANDS, FACE AND BODY • Install tap turners • Install lever taps or new taps Turning the taps • Purchase a long-handled sponge • Purchase a stool Standing at the basin • Purchase a fl annel strap • Raise or lower basin Basin is too low or too high • Contact (see key below) regarding an • Consider home support Can’t reach all parts of the body assessment of needs

HAVING A BATH • Have a strip wash • Install lever taps or new taps Turning the taps • Purchase a non-slip mat for the bath • Install a bath lift Stepping into the bath • Install tap turners • Use a mobile hoist Risk of slipping in the bath • Buy a long-handled sponge • Use a ceiling track hoist Getting up out of the bath • Use a half-step • Replace the bath with a shower Washing your back • Install grab rails • Convert the bathroom to a wet room • Use a bath board or bath seat • Consider home support

DRYING YOURSELF • Heat the bathroom safely • Change the fl oor covering Floor is slippery • Use a non-slip mat • Purchase a hot air body dryer Room is too cold • Purchase a towelling gown Diffi culty in drying your body

USING THE TOILET • Install a raised toilet seat • Review mobility equipment used Toilet is too high or too low • Use a combined toilet seat and • Adaptation to bathroom Diffi cult to clean yourself support frame • Consider home support Flush lever is awkward • Install a fl ush lever extension Toilet is hard to get to • Contact (see key below) for a needs assessment

CLEANING TEETH • Purchase a toothbrush gripper Gripping the toothbrush • Purchase an electric toothbrush Standing at the basin • Use a stool

HAVING A SHOWER • Have a strip wash • Use a shower board Diffi cult to stand for long shower • Use non-slip mats • Use a shower chair or stool Shower too high • Purchase a half-step • Replace shower controls Shower controls are awkward • Contact (see key below) for a needs • Consider home support Shower is slippery assessment

Customer Service Centre on 01522 782155. Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 25 Integrated Community Equipment Service (ICES)

Lincolnshire’s ICES service is a partnership between timescale to deliver the equipment to the service Lincolnshire County Council and its Clinical user within five working days after the order is placed. Commissioning Group partners. Technicians are trained to unpack and remove any transit The Integrated Community Equipment Service (ICES) packaging to enable the item to be used. Occasionally, provides short- and long-term loans of equipment, complex equipment may require setting up. The health ranging from simple walking aids, through to larger or social care professional will provide some training and and more complex items such as pressure relieving demonstrate to the service user and carer how to use the mattresses and hoists. Equipment may also be designed equipment. to help you or to assist carers with the safer delivery of As the service is a loan service there are facilities in care. The service can also include installation, servicing place to return items that are no longer required. To and maintenance depending on the type of equipment arrange return of items please call 0845 121 2031 to specified. speak to someone who can help you. Assessments of your equipment needs and the Every effort is made to refurbish equipment to allow it ordering of items are carried out by practitioners such as to be recycled for re-issue to someone else. This reduces occupational therapists, social workers, physiotherapists, our costs and helps preserve our environment. Whilst nurses or other health/social care professionals. every effort is made to collect items within five full Common items of equipment are held within a working days after the request is logged, priority is given central warehouse. We have a targeted standard delivery to deliveries.

Occupational therapy

Occupational therapists can help you lead a more Major alterations such as fitting a downstairs bathroom productive, active and independent life using a variety of or widening doorways, could be paid for with a Disabled methods, including the use of adaptive equipment. They Facilities Grant (DFG), depending on your needs/ can assess your home for hazards and point out things circumstances. that contribute to falls. An occupational therapist will talk you through any Visiting you at home, an occupational therapist will new equipment you may be given, as well as help you be able to suggest adaptations that will improve your apply for funding for major adaptations if you need mobility and independence. Perhaps handrails up stairs them. To start the ball rolling, contact us and explain would be useful? Would a ramp up to your front door your circumstances. An assessment of your needs will help if you are in a wheelchair? determine whether an occupational therapist will be the Alternatively, we can help you find equipment and best person to help and what charges (if any) you can advice to stay independent at home. expect.

Getting help in your home

You may need some more help to live at home Preparing meals independently. Care and support providers can offer a Community Meals, often known as ‘meals on wheels’, can range of different services which may include: help ensure that people receive proper nutrition on a daily • home care – help with personal care such as washing and basis, whatever their circumstances. dressing; If you are aged 18 and over and are unable to prepare • ready-made meals – usually supplied frozen to reheat for and cook one hot meal a day, having your meals delivered yourself; could help make life easier. You may need this service due to a permanent situation such as sight loss, a physical or • day services – available in care homes or community centres; learning disability, illness or a temporary situation such as • respite care – residential care or care provided in your recovering after a stay in hospital, to help you maintain own home to give you or your carer a break; your independence and quality of life. • housing adaptations – we can provide information about Further information on meals on wheels can be found at equipment and adaptations to make it easier for you to www.mychoicemycare.org.uk/i-need-help-with/living- continue to live in your own home; and at-home/preparing-meals/meals-on-wheels.aspx • supported housing or extra care housing – provided by your If you, or the person you care for, find it difficult to get district or borough council and the independent sector. to the supermarket, Wiltshire Farm Foods offers a range of

26 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Getting help in your home continued

250 frozen meals and desserts, developed by its team to winning charity which helps older people and people give you a well-balanced, nutritious daily diet. The meals with disabilities who would like to live independently and can be cooked in a few minutes from the freezer in your safely in their own homes. The service helps to ensure microwave or oven, making it easier for you to enjoy meals. that your home is in good repair, warm and secure. You may be finding this difficult to maintain, or you may need an adaptation, and the Agency may be able to Wiltshire Farm Foods help you to improve security and undertake repairs and Lincoln House, improvements. Gibson Road, If you can’t afford the cost of repairs and Caenby Corner Estate, improvements, the Agency will help you to look at other Hemswell Cliff, options. These may include an insurance claim, a loan, Lincs DN21 9QT a lifetime mortgage (often known as equity release), Phone: 01427 666130 approaching a charity for help or a grant from the Council Web: www.wiltshirefarmfoods.com or other organisations. Handy person scheme – Lincolnshire Home Home care Improvement Agency offers a handy person scheme to Home care is practical help with your personal care which tackle small jobs in the home for older people and those can be provided in your own home, to enable you to with a disability, across Lincolnshire. They may be able remain independent for as long as possible and improve to offer assistance with costs depending on individual your quality of life. This is usually help with day-to-day circumstances. personal tasks, which could include getting up, dressing, Trusted tradesman scheme – It’s important to have washing, going to bed or help with eating. The service may trustworthy and reputable people working on your home. also be able to help you to contact other agencies who Lincolnshire Home Improvement Agency runs a trusted can assist you with other special needs which have been tradesman scheme where every member is vetted to identified in your support plan. This may include laundry, ensure they operate in a legal, decent, honest and fair shopping, household chores, preparing meals or collecting way. They share their information with the police and a pension. Lincolnshire Trading Standards. If you are an older person who is in need of assistance with everyday tasks, or have a physical or sensory disability, Gardening and Handyman Scheme (Lincoln area) – If learning disability or a mental health condition, then we you are aged 50 and over and need help with gardening can arrange for help at home. The amount and type of and maintenance of your property then contact Age support you receive each week depends on what you and UK Lincoln’s Handy Help Service. They can give you the carer decide following an assessment of your needs. information about local tradesmen who may be able to Regardless of whether you are paying for your own care, help you. They also provide a minor repair service, for you have freedom of choice over who you choose. example help with fitting door bells, locks and safety Please note that home care services are chargeable. devices, replacing light bulbs, smoke alarm batteries etc. You will be offered a financial assessment to ensure you There is an hourly charge for this service. are not asked to contribute more than you can afford, and some people pay nothing. However if you have more than £23,250 in savings you will be asked to pay the full Useful contacts or maximum cost of your home care services. Further Age UK Lincoln information on paying for care can be found on page 55. Activity Centre, Park Street, Lincoln, LN1 1UQ Figures mentioned here may change over the life of this Tel: 01522 696000 Directory. Email: [email protected] You can see a list of Lincolnshire’s care and support Web: www.ageuklincoln.org.uk providers on page 31. Lincolnshire Home Improvement Agency Customer Relations Suite, Suite 3, Saracen House, Help in your home with maintenance and gardening Crusader Road, City Office Park, Tritton Road, There is help available for maintaining property for Lincoln LN6 7AS homeowners who would like to continue to live Tel: 01522 516300 independently and safely in their own homes. Email: [email protected] Lincolnshire Home Improvement Agency Web: www.lincshia.org Lincolnshire Home Improvement Agency is an award-

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 27 KINGS COURT NURSING HOME

Kings Court Nursing Home is a family run, purpose built Nursing and Residential Home which has built up a strong reputation across the county for providing a high standard of Nursing and Personal Care.

We specialise in delivering top quality care to our residents providing a comfortable, secure and happy home from home environment. We believe in treating everyone as individuals and ensure our care is person-centred promoting a thoroughly enjoyable day to day experience.

Local shops nearby

Close to public transport

Minibus or other transport is available

Lift and Wheelchair access

Television point in own room

In house chef catering for all diets

+LJKO\TXDOLÀHGDQGDWWHQWLYHVWDII

Full activities and entertainment programmes

Church Street, Grantham NG31 6RR ings Tel: 01476 576928 Fax: 01476 576927

THE ourt C Email: [email protected] NURSING HOME www.kingscourtnursinghome.co.uk

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home. People arranging and funding their own care either privately or through a Direct Payment or Personal Budget are able to choose their own care worker or care agency.

Agency 1 £ p/h

Agency 2 £ p/h

Agency 3 £ p/h

Agencies

What experience does the agency have in your particular How can you contact the agency in an emergency or fi eld of need? Can they supply references for you to check? outside offi ce hours? 1 1 2 2 3 3

Home care agencies providing personal care, must be How hard or easy would it be to make a complaint and registered and inspected by the Care Quality how are things then put right? Commission. Ask to see a copy of their registration 1 certifi cate. 2 1 3 2 3 If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone How long has the agency been operating? you trust. Get as much help as you can going over it 1 and ask any questions you may have before signing 2 anything. The Citizens Advice Bureau or Age UK 3 (sometimes called Age Concern in some areas) can help with this. What training or support does the agency How many care workers would the agency assign to care give to its workers? for you and would you see the same one every day? If 1 not, how does the staff rota operate and what happens if 2 your carer goes on holiday or is sick? Will you be notifi ed 3 in advance that a diff erent care worker will be attending? Can you choose the care worker looking after you? Notes: 1 2 3

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 29 www.allwayscare.com COUNTRY SUPPORT LTD

We are a bespoke company providing OUR SERVICES INCLUDE: Allways Care a professional service to cater for people’s • Shopping • Medication needs within the community. • Cleaning • Cooking Community Support Agency All our staff are fully trained to a high standard. 113 Drummond Road, All of our staff are DBS approved • Theatre • Outings Skegness, Lincolnshire PE25 3EP and medication trained. • Church • Hobbies We specialize in supporting all age groups • Companionship Allways Care is a family run and owned service providing with varying abilities for example people • All social activities that use wheelchairs, stroke victims, the care and support to people in their own homes throughout ...and many more Skegness and surrounding areas for the last 15 years. elderly and learning disabilities etc. We work in different areas of Lincolnshire which We provide care for: Types of Service are Sutton-on-Sea, Mablethorpe and Debbie Pollard: surrounding areas. 01507 440941 / 07704 212851 • Older People • Personal Care • Adults with Learning • Medication Assistance Difﬁculties • Companionship • Adults with Physical/ • Meal Preparation Limited Mobility Difﬁculties Gilder Care • Shopping Gilder Care is the multiple award winning agency We specialise in • Outings of choice for those who need support to live in • Dementia Care their own homes in Grantham and the surrounding • Sitting Services/ Respite villages. • End of Life Care We offer support with: Care At Gilder Care, we believe that individuality is • Domestic Services everything. This is why, when you contact us, we > PERSONAL CARE will listen to your needs and tailor a package of care > NUTRITIONAL CARE Our service is Safe, • Doctors/Hospital accordingly. > PRACTICAL CARE Responsive, Caring, accompaniment Effective and Well Led. GILDER CARE - YOUR PEACE OF MIND IS OUR PRIORITY > SOCIAL CARE Gilder Care Limited 8-9 Withambrook Park, Londonthorpe Road, Grantham, Lincs. NG31 9ST Tel: 01754 612720 E mail: [email protected] e: [email protected] or telephone: 01476 978077 www.gildercare.co.uk

Tel: 01603 407707 WHAT ARE THE CARE OPTIONS? Providing care for you in your own home www.purelycare.co.uk HOW WILL I KNOW WHICH TO CHOOSE? Family owned and run, Purely Care provides excellent care with WHAT IF I MAKE THE WRONG CHOICE? a range of conditions including WHAT IF MUM DOESN’T AGREE? dementia, multiple sclerosis, Parkinsons, stroke and terminal CAN WE AFFORD IT? illnesses. We are passionate about enabling our clients to retain their independence and remain safely and securely in their own 24 hour live-in Home from care Hospital homes. We provide live-in carers throughout East Anglia. Call us VISIT THE NEW CARE SELECT WEBSITE Companionship Palliative care for an informal discussion about WWW.CARESELECT.CO.UK Housekeeping Carers breaks how we can help you.

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

30 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Care and support providers

ACTION FOR CHILDREN DISABILITY LINCOLNSHIRE BLUEBIRD CARE (PETERBOROUGH & RUTLAND) Lincoln Stamford Tel: 01522 546516 PD LDA SI Tel: 01780 480881 OP D PD LDA SI YA

ACTION HOMECARE BLUEBIRD CARE LINCOLN ● Long Sutton Lincoln Tel: 01406 365793 OP D MH Tel: 01522 538656 OP D PD SI YA

AGE UK LINCOLN ● Advert page 16 BOULTHAM PARK Lincoln Lincoln Tel: 01522 696000 OP D PD MH SI YA Tel: 01507 478482 PD LDA SI YA

ALLIED HEALTHCARE BOURNE (MENCAP HOUSING AND SUPPORT) Grantham Bourne Tel: 01707 254503 OP D PD LDA MH SI Tel: 01778 423726 LDA Lincoln BSPOKE SOCIAL CARE Tel: 01522 753290 OP D PD LDA MH YA Lincoln Lincoln Tel: 07919 597073 OP D PD LDA MH YA Tel: 01522 753290 OP D PD LDA MH SI YA AD Spalding BUTTERFLIES CARE & SUPPORT LTD Tel: 01775 723210 OP D PD LDA MH SI YA AD Lincoln Tel: 07538 742693 OP PD LDA MH ALLWAYS CARE COMMUNITY SUPPORT AGENCY ● Skegness Advert page 30 CARE 4 U SERVICES LTD Tel: 01754 612720 OP D PD LDA MH SI Lincoln Tel: 01522 704504 OP D PD SI YA AMBASSADOR HOMECARE LIMITED Lincoln CARE AT YOUR HOME Tel: 01522 528455 OP D PD SI YA Market Deeping Advert page 20 Tel: 0843 506 9452 OP D PD LDA MH SI YA AMBER CARE Market Rasen CARE FIRST Tel: 01673 308501 OP D PD LDA MH SI YA Horncastle Tel: 01507 524379 OP D PD LDA MH SI YA AD AN DARACH CARE Swinderby CARE UK HOMECARE Tel: 01522 869008 LDA YA LIMITED LINCOLN Lincoln ANGLIA CARE AND DOMESTIC Tel: 01522 705607 OP D PD LDA MH SI YA SUPPORT SERVICES LTD Spalding CAREWATCH (LINCOLN) Tel: 01354 705012 OP D PD SI YA Lincoln Tel: 01522 544580 OP D PD LDA MH SI YA AD AUTISM CARE COMMUNITY SERVICES (LINCOLNSHIRE) CHARISMA SERVICES Lincoln Grantham Tel: 01526 322444 LDA Tel: 07791 238742 OP D PD LDA MH SI YA

BEECHES, THE CLARRIOTS HOME CARE LTD ● Louth Manby Tel: 01507 603862 OP Tel: 01507 328390 OP D PD SI

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

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Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 31 D P A Telephone: 01775 630411

Your Local Care Provider On Duty 24 Hours a Day, Every Day

Our Person Centred service ensures our clients are in charge of their care and how it is delivered.

Our staff are specialist trained in End Of Life Care to provide a palliative service at home.

We work closely with Saint Barnabas, Marie Curie and Macmillan nurses to ensure a one-to-one continuity of care to our client and their loved ones at this most sensitive time.

Our service also covers: Temporary Cover to Nursing and Residential Homes Community Domiciliary Care Supported Living Working with Physical and Learning Disabilities Respite Cover Live in Care Dementia Care

The Care Quality Commission has inspected our service and has rated it: GOOD, SAFE, EFFECTIVE, CARING, RESPONSIVE AND WELL LED

We strive to maintain a high level of service through training and the dedication of our staff. Care and support providers continued

COMMUNITY OPTIONS HOMECARE HELPLINE North Hykeham Sleaford Tel: 0845 004 2323 LDA Tel: 01529 497001 OP D PD

COMMUNITY SUPPORT SERVICES HOUSING & CARE 21 ● Mablethorpe Louth Tel: 01507 478482 LDA Tel: 0370 192 4000 OP D PD LDA MH SI YA AD

CRAEGMOOR SUPPORTING YOU IN LINCOLNSHIRE HOUSING & CARE 21 Market Rasen – ELIZABETH COURT Tel: 01472 852282 OP PD LDA MH YA Louth Tel: 0370 192 4000 OP D PD MH SI YA DIRECT PERSONNEL AGENCY LTD Advert page 32 Spalding HOUSING AND SUPPORT SOLUTIONS Tel: 01775 630411 OP D PD LDA MH SI YA – LINCOLN Lincoln FIRSTPOINT HOMECARE BOSTON Tel: 01522 683857 LDA Boston Tel: 01205 330500 OP D PD LDA MH SI YA HOWARDS COURT Boston FOCUSABILITY SUPPORT AND CARE SERVICES Tel: 01993 772885 LDA MH YA Lincoln Tel: 01673 844423 OP D PD LDA MH SI YA LAURELS, THE Lincoln GILDER CARE LTD Advert page 30 Tel: 01904 430600 OP PD MH SI YA Grantham Tel: 01476 978077 OP D PD LIBERTAS ● Louth GROSVENOR HOUSE CARE HOME Advert page 42 Tel: 01507 206666 OP MH YA Gainsborough Tel: 01427 616950 OP D PD YA LIBRA LODGE Spalding H2H CARE SERVICE Tel: 01406 425664 LDA Lincoln Tel: 07528 114545 OP D PD LDA MH YA LINCOLNSHIRE DOMICILIARY CARE BRANCH Bourne HALES GROUP LTD Tel: 01778 424241 OP PD LDA MH SI YA Bourne Tel: 01778 393723 OP D PD LDA MH SI YA LITTLE BROCKLESBY HOME CARE Lincoln Grimsby Tel: 01522 305338 OP D PD YA Tel: 01469 569959 OP D PD MH SI YA

HELPING HAND MEADOWS HOMECARE SERVICES Grantham Grantham Tel: 01476 577781 OP D PD LDA MH SI YA Tel: 01476 574353 OP D PD SI YA

HOME FROM HOME CARE SERVICES LTD MEARS CARE - LINCOLN Spalding Lincoln Tel: 01406 363686 OP D PD SI YA Tel: 01522 569779 OP D PD LDA MH SI YA AD

HOME INSTEAD SENIOR CARE MIHOMECARE ● Bourne Boston Tel: 01778 243100 OP D PD MH SI Tel: 0333 121 4601 OP D PD MH SI YA

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Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 33 Care and support providers continued

NAMRON CARE PROVIDER LTD THERA EAST ANGLIA Lincoln Grantham Tel: 01522 802603 OP D LDA YA AD Tel: 0300 303 1281 LDA

NAVIGATION SUPPORT & CARE SERVICES LTD THERA EAST MIDLANDS ● Lincoln Grantham Tel: 01522 539626 OP D PD LDA MH YA Tel: 0300 303 1282 LDA

NORTH WARREN HOUSE THERA NORTH Gainsborough Grantham Tel: 01427 612171 OP Tel: 0300 303 1283 LDA

ONE TO ONE HOMECARE (UK) LIMITED THERA SOUTH MIDLANDS Gainsborough Grantham Tel: 01427 668885 OP D PD LDA SI YA Tel: 0300 303 1808 OP LDA SI YA

PRESTIGE NURSING SLEAFORD THERA SOUTH WEST Sleaford Grantham Tel: 01529 414818 OP D PD LDA MH SI YA AD Tel: 0300 303 1254 LDA

PURELY CARE Advert page 30 THERA WEST Norwich Grantham Tel: 01603 407707 OP D PD LDA MH SI YA Tel: 0300 303 1284 LDA

RALPHLAND HOMECARE TOWN AND COUNTRY CARE Boston Boston Tel: 01205 722332 OP D PD LDA SI YA Tel: 01205 354329 OP YA

RUSSELL GREEN CARE HOME TOWNGATE EAST, 20 Woodhall Spa Market Deeping Tel: 01526 352879 OP D PD SI Tel: 01778 342091 OP D PD LDA MH SI YA

SEVACARE ● TRUST HEADQUARTERS Lincoln Sleaford Tel: 01522 525000 OP D PD LDA MH SI YA Tel: 01529 222220 OP D PD MH YA AD

SHARON BRINKMAN CARE SERVICES LTD VOYAGE (DCA) (LINCS) Spalding Sleaford Tel: 07746 445519 OP D PD MH YA Tel: 01529 488996 OP D PD LDA SI YA

SUNNY VIEW HOME CARE ● WALNUT CARE AT HOME ● Skegness Boston Tel: 01754 762795 OP D PD LDA MH SI YA Tel: 01205 280101 OP D PD LDA SI

SUTTON LODGE HOME SUPPORT WITHAM VALLEY CARE GROUP - DCA Mablethorpe Norton Disney Tel: 01507 441800 OP D PD Tel: 01522 789776 LDA

THERA EAST WELLBEING HOME CARE Advert page 10 Grantham Spalding Tel: 0300 303 1253 LDA Tel: 0800 048 4172 OP D PD YA

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34 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Do you look after someone? We’re here to support you

Who is a carer?

You are a carer if you provide unpaid help and support to a not be able to manage to live independently or whose family member, friend or neighbour who would otherwise health or wellbeing would deteriorate without this help.

Support for carers

We recognise that caring can have a major impact on your • opportunities where you can become involved, as little life and having help and support can make your caring role or as much as you wish, in helping to support and raise easier. To help support carers the following information awareness of carers and work with organisations to help and support is available to all carers who look after a shape and influence health and care services; and resident in Lincolnshire: • carer’s assessment where a carer appears to have a need • information and advice on many subjects that are for support. An adviser can discuss this with you. relevant to carers; ‘And how are you?’ is the Joint Carers’ Strategy • carers’ newsletter which shares news, events and carers’ 2014-18, recognising, valuing and supporting carers in experiences, search ‘carers newsletter’ on Lincolnshire; search ‘Joint Carers Strategy’ on www.lincolnshire.gov.uk; www.lincolnshire.gov.uk • details of carers’ support groups; How to contact the services • learning opportunities which help you in your caring role, Lincolnshire County Council is the first point of contact for for example, understanding a diagnosis; all referrals and general enquiries regarding support for • Carer’s Emergency Response Plan – this is a plan created carers. You can contact them from 8am to 6pm, Monday to by you which provides detailed instructions for others to Friday (except on public holidays) on 01522 782224. In an follow in an emergency situation. This can provide peace emergency, out of these hours, phone the Emergency Duty of mind for you and the person you care for; Team on 01522 782333.

What is a carer’s assessment?

A carer’s assessment is a way of identifying any needs and or intend to provide care for an adult by contacting the support that a carer has in relation to their caring role. The Lincolnshire County Council on 01522 782224 between assessment will not judge a carer’s ability or the way the 8am and 6pm, Monday to Friday (except on public caring role is carried out. It is an opportunity to discuss how holidays). things are, whether or not any support might be needed What will happen following an assessment? and how the support can be provided for the individual’s If a carer appears to have needs for support an assessment circumstances. is undertaken. The carer will then be informed of whether The assessment will consider: or not they are entitled to support from us. To establish • the impact of the caring role on the carer; eligibility for support the following national eligibility • the things a carer wishes to achieve in their day-to-day criteria for carers will be applied. life; Carers’ National Eligibility Criteria • a carer’s view about their willingness or ability to carry on A carer meets the eligibility threshold if all three criteria caring; listed below are met: • a carer’s wishes around engaging in work, education or 1. A carer’s need for support arises because they are volunteering; and providing necessary care to an adult. For example, if the • a carer’s wishes regarding social engagement and access carer is providing care and support for needs which the to the community. adult is capable of meeting themselves, the carer may not Where to go for a carer’s assessment be providing necessary care. A carer can request a carer’s assessment if they provide 2. As a result of the caring responsibilities, the carer’s

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 35 What is a carer’s assessment? continued physical or mental health is either deteriorating or is at risk • developing and maintaining family or other personal of deteriorating; or the carer is unable to achieve any of the relationships; following outcomes: • engaging in work, training, education or volunteering; • carrying out any caring responsibilities the carer has for a • making use of necessary facilities or services in the local child; community including recreational facilities or services; • providing care to other persons for whom the carer and provides care; • engaging in recreational activities. • maintaining a habitable home environment in the carer’s home; 3. As a consequence there is, or there is likely to be, a • managing and maintaining nutrition; significant impact on the carer’s wellbeing.

Support

If a carer has eligible support needs a support plan will be arrange their own support. produced. The plan, which will be carer-led, will set how the If a carer is not eligible for support according to the carer’s needs will be met. A carer can choose to have a Direct national eligibility criteria, the carer will be provided with Payment and use the money that they receive from us to written information and advice in relation to their caring role. Getting out and about We know that life is not easy when you are stuck at home Getting out, taking part in leisure activities and all day, particularly if you need a little extra support. socialising with friends can make all the difference.

Day opportunities and day care

Day opportunities medication or help with washing or bathing. You may By ‘day opportunities’ we mean the things or activities also be able to have a hot meal and drinks during the day people may want to do during the day. This covers all and a chance to socialise and to take part in a number of opportunities for people whether it be in the day, evening activities. or at the weekend. We used to call this day services and/or Day opportunities often provide valuable help in day care. sustaining independence for people. They are provided in a We want you to have more choice and control about variety of locations including care homes, specially adapted what you do during the day. Personalisation will enable you premises and purpose-built centres or in the community. to make such choices and control the services you choose These services aim to help you retain independence in your to receive. own home, live healthily and sometimes give a break to a Whilst the list below focuses on traditional buildings- carer or family member who is helping to support you. based day centres, you may prefer support to do things in Some services may be specialised, catering, for example, your community. You are able to use your Personal Budget for people with dementia, or other high-dependency to buy support directly from a care and support provider needs. In all cases, good day services should provide a and to help you to do the things you most enjoy. We may stimulating environment able to address individual needs, be able to help you to develop such opportunities and tell including physical or mental frailty and still be met through you what alternatives may be available in your area. a Personal Budget. To find out more about whether a Direct Day care is a popular service offered to people who need Payment could help you access these services, see page 13. some help with personal or practical care and are unable to Access to day opportunities may be arranged privately get out and about by themselves. in many cases by approaching the service provider directly. Day care is usually available in a resource centre, Some providers will tailor the support to meet your needs community building or a residential home and offers if you want to do something more suited to you as an more support than an ordinary day centre can provide. individual. Professional caring staff can support you with personal You may also contact us to request an assessment of care, such as going to the toilet, reminding you to take your needs by phone on 01522 782155 or by email to

36 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Day opportunities and day care continued [email protected] will be offered a financial assessment to ensure you are The kind of day opportunities we might arrange will not asked to contribute more than you can afford, and depend on your needs. Priority is given to those whose some people pay nothing. However, if you have more independence is most at risk. than £23,250 in savings you will be asked to pay the full or We are currently working with service providers, micro maximum cost of your day care. providers and personal assistants to develop day activities. Figures mentioned here may change over the life of this Please note that day opportunities are chargeable. You Directory.

Day care and day centres

ADDERLEY HOUSE CAPRICORN COTTAGE Long Sutton Tel: 01406 364309 OP D PD MH SI AD Holbeach Tel: 01406 425067 OP D LDA ADDERLEY HOUSE LTD CARE FOR ALL Spalding Tel: 01406 364918 OP Immingham Tel: 01469 520000 OP ADULTS SUPPORTING ADULTS ● CAYTHORPE RESIDENTIAL HOME Advert page 70 Sleaford Tel: 01529 416270 OP D PD LDA MH SI YA Caythorpe Tel: 01400 272552 OP D AGE UK BOSTON & SOUTH HOLLAND COTTAGE RESIDENTIAL HOME, THE Boston Tel: 01205 364161 OP Nocton Tel: 01526 320887 OP D AGE UK KESTEVEN CREE CENTRE (GRANTHAM & DISTRICT MENCAP) ● Sleaford Tel: 01529 302843 OP Grantham Tel: 01476 566050 LDA AGE UK LINCOLN Advert page 16 DIGBY COURT (OSJCT) Advert page 7 Lincoln Tel: 01522 696000 OP D PD MH SI Bourne Tel: 0800 988 8133 OP PD AGE UK SPALDING DISTRICT Advert page 38 DROVERS CALL CARE HOME Advert page 68 Spalding Tel: 01775 720305 OP PD Gainsborough Tel: 01427 678300 OP D PD ASHRIDGE ERESBY HALL (OSJCT) Advert page 7 Boston Tel: 01205 366922 LDA YA Spilsby Tel: 0800 988 8133 OP D ASHTREE HOUSE Advert page 76 ERMINE HOUSE (OSJCT) Advert page 7 Withern Tel: 01507 450373 OP D Lincoln Tel: 0800 988 8133 OP BERNADETTE HOUSE Advert page 72 FIELD HOUSE Lincoln Tel: 01522 521926 OP D Spalding Tel: 01406 423257 OP D BOULTHAM PARK HOUSE (OSJCT) Advert page 7 FIVE BELLS RESIDENTIAL CARE HOME Lincoln Tel: 0800 988 8133 OP D PD LDA MH SI AD Folkingham Tel: 01529 497412 OP D PD BLENHEIM CARE CENTRES FORGET ME NOT DAY CENTRE Gainsborough Tel: 01427 668175 OP PD YA Grantham Tel: 01476 594533 OP D MH BRAMHALL FOTHERBY HOUSE Tattershall Tel: 01526 342632 OP Louth Tel: 01507 607237 OP BRANTLEY MANOR CARE HOME Advert page 72 FOXBY COURT (OSJCT) Advert page 7 Lincoln Tel: 01522 543866 OP D Gainsborough Tel: 0800 988 8133 OP BUTTERFIELD CENTRE (AGE UK), THE FOXBY HILL CARE HOME Bourne Tel: 01778 421422 OP D LDA Gainsborough Tel: 01427 611231 OP D PD MH SI YA

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Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 37 Day care and day centres continued

GREENACRES CARE HOME MANOR CARE CENTRE Advert inside front cover Caistor Tel: 01472 851989 OP East Kirkby Tel: 01790 763381 OP D MH GREENACRES CARE HOME MANOR GATE CARE HOME Heckington Tel: 01529 460935 OP D PD MH Boston Tel: 01205 366260 OP D GROSVENOR HOUSE CARE HOME Advert page 42 MEADOWS SANDS CARE HOME Gainsborough Tel: 01427 616950 OP D PD YA Skegness Tel: 01754 762712 OP D GROVE, THE MONSON RETIREMENT HOME Advert page 74 Horncastle Tel: 01522 500710 OP Lincoln Tel: 01522 520643 OP HADLEIGH CARE NAVIGATION SUPPORT & CARE SERVICES LTD ● Immingham Tel: 01469 572514 OP D Lincoln Tel: 01522 539626 OP D PD LDA MH SI YA HARTSHOLME HOUSE (OSJCT) Advert page 7 NEWARK AND SHERWOOD DAY SERVICES, Lincoln Tel: 0800 988 8133 OP D NEWARK SITE HEATH FARM ● Newark Tel: 01636 687444 OP LDA Scopwick Tel: 01526 322444 LDA NEWHAVEN RESIDENTIAL HOME HOLLAND HOUSE NURSING HOME Advert page 20 Huttoft Tel: 01507 490294 OP LDA Market Deeping Tel: 0843 506 9452 OP NORTH HYKEHAM DAY CENTRE HOLMLEIGH CARE HOME North Hykeham Tel: 01522 689534 OP Navenby Tel: 01522 810298 OP NORTH WARREN HOUSE KEB HOUSE Gainsborough Tel: 01427 612171 OP Appleby Tel: 01724 733956 OP D OLD HALL RESIDENTIAL CARE HOME, THE KIRK HOUSE HOME FROM HOME CARE Halton Holgate Tel: 01790 753503 OP D Dorrington Tel: 01790 763380 LDA OLD RECTORY, THE LAURELS NURSING HOME, THE Saxilby Tel: 01522 702346 OP D Holton Cum Beckering Tel: 01673 858680 OP D OLD RECTORY, THE LINKAGE COMMUNITY TRUST Stickney Tel: 01205 480885 OP D PD Grimsby Tel: 01790 752499 LDA ORCHARD HOUSE CARE HOME LITTLE BROCKLESBY HOUSE Mablethorpe Tel: 01507 472203 OP D PD YA Grimsby Tel: 01469 561353 OP D PATCHETT LODGE (OSJCT) Advert page 7 Holbeach Tel: 0800 988 8133 OP PD Age UK Spalding District PHOENIX CARE CENTRE Day Care in a purpose built modern building providing Chapel St Leonards Tel: 01754 872645 OP D friendly, professional care to local elderly people ࠮ ࠮ POPLARS, THE (OSJCT) Advert page 7 Services are Spa Bath Outings Price of Day Care: ࠮ Hairdresser/Beautician ࠮ Daily Activities Market Rasen Tel: 0800 988 8133 OP D £23.00 (a day) ࠮ ࠮ Price of Dementia Chiropodist Transport Care (£8.00 per hour) ࠮ Entertainment ࠮ Freshly cooked food QU’APPELLE CARE HOME Bourne Tel: 01778 422932 OP D PD SI Dementia Day Care is also provided to meet individual needs with trained staff in a quiet environment with a secure garden area. REACH DAY CENTRE Age UK Spalding District Newark Tel: 01636 671939 OP PD LDA MH SI YA 1 The Meadows, Spalding, Lincs PE11 1XR Tel 01775 720305 ࠮ email [email protected] RIDLINGTON DAY CENTRE or visit www.ageuk.org.uk/spaldingdistrict Boston Tel: 01205 368449 OP D

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38 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Day care and day centres continued

SENSE EAST - THE HAMMOND CENTRE WHITE GABLES CARE HOME Advert page 65 Nettleham Tel: 01522 595777 PD LDA SI YA Boston Tel: 01205 723874 OP D PD SKEGNESS DAY CENTRE WHITEFRIARS (OSJCT) Advert page 7 Skegness Tel: 01754 766763 OP Stamford Tel: 0800 988 8133 OP D SKIRBECK COURT (OSJCT) Advert page 7 WILLAN HOUSE Boston Tel: 0800 988 8133 OP Stainfield Nr Wragby Tel: 01526 398785 OP D SUMMERFIELD REST HOME WILLOW COURT Sutton-on-Sea Tel: 01507 441969 OP D Cherry Willingham Tel: 01522 595391 OP D SUNNY VIEW HOME CARE WILLOWS, THE Skegness Tel: 01754 762795 OP D PD LDA MH SI YA Rippingale Tel: 01778 440773 OP D THERA TRUST WISPINGTON HOUSE Boston Tel: 0300 303 1280 LDA Saxilby Tel: 01522 703012 OP D PD SI THORPE HALL (SUE RYDER) WYNGATE RESIDENTIAL CARE HOME Peterborough Tel: 01733 330060 OP YA Mablethorpe Tel: 01507 477531 OP D PD

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What if day care or a day centre isn’t for you? due to a disability or mobility problem, community Practical support is available to help you if you have a transport offers a number of different ways to get out and learning or physical disability, or a sight and hearing about to the shops and other local amenities. impairment, to become more involved and use the amenities in your local community. An assessment to Blue Badge scheme work out just what type of practical support is needed to The aim of the Blue Badge scheme is to help disabled help you get out and about. people who have severe mobility problems to access Support can include trained staff helping you learn goods, services and other facilities by allowing them to how to use public transport by yourself, building your park close to their destination. The scheme provides a independent living skills and enabling you to remain an national range of on-street parking concessions for Blue active part of your community. Badge holders who are travelling either as a driver or passenger. Transport services Contact: There are a number of different bus companies running Lincoln Dial-a-Ride Tel: 01522 544983 throughout the county which can help you get out and Blue Badge Tel: 01522 782232 about. If you are finding it difficult to use public transport Email: [email protected] Care homes and housing options You may feel that you have exhausted all the options support. In this section we also describe the different to remain living at home, and that it is time to look at levels of care you, or the person you care for, may require moving into more purpose-built accommodation with if you decide to move to a residential environment.

Extra care

Extra care housing supports you to live independently apartment has a kitchen, bathroom, up to two bedrooms in your own home for as long as possible. Extra care and a living room. The developments provide communal provides a secure environment with care services facilities, such as a restaurant and a hair salon, as well as available 24 hours a day in your own home. Each areas to hold regular social activities. >>

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 39 Extra care continued

>> Although it varies from scheme to scheme, there when they feel they require a little more support. is the opportunity to rent, part purchase or fully own Providing peace of mind that someone is always on an apartment. Whichever of these options you choose, hand to help if required is at the core of the vision and is your apartment will be your home. Should you currently something we are seeking to increase the availability of benefit from financial help paying your rent or receiving throughout Lincolnshire. support, this will still be available subject to your Please note that extra care is chargeable. You will be circumstances. offered a financial assessment to ensure you are not asked In Lincolnshire, there are currently extra care schemes to contribute more than you can afford, and some people in Louth, Lincoln, Bourne, Sleaford, Grantham, Boston, pay nothing. However if you have more than £23,250 in Skegness and Sutton-on-Sea. We are working closely with savings you will be asked to pay the full or maximum cost the developers to increase the number of schemes, which of your day services. For more information, see page 57. are managed by registered social landlords. Figures mentioned here may change over the life of Extra care housing enhances the offer to older people this Directory.

Extra care housing scheme contacts

• Mayfields, Boston - Mayflower Housing • Olsen Court, Lincoln – LACE Housing Tel: 01522 522458 Tel: 01205 318500 or 0300 365 5000 or 01205 360147 • Reverend Bill Baker Court, Sutton on Sea – Anchor • Brick Kiln Place, Grantham – LACE Housing Housing Tel: 0845 140 2020 Tel: 01476 516358 • Worth Court, Bourne – LACE Housing • Elizabeth Court, Louth – New Linx Housing Tel: 01778 423138 Tel: 01507 354004 • Barratt Court – Waterloo Housing, Lyndhurst Avenue, • Eslaforde Gardens, Sleaford – North Kesteven District Skegness, Lincolnshire, PE25 2PQ Council Tel: 01529 414155 Tel: 0800 435 016 or 01754 899500

Making new friends Residential & Nursing Care Home Stamford | Lincolnshire Priory Court Care Home, situated in the heart of the historic town of Stamford and overlooking the ruins of St Leonard’s Priory, is now under new ownership. Run by leading care provider Avery Healthcare, the Home brings to Lincolnshire and the surrounding areas leading care provision from a national company with an award winning reputation. With hotel standard services and dining, the best in clinical care, and a varied programme of daily activities, we make life fun and interesting at Priory Court. Priory Court offers: • Generously proportioned en-suite bedrooms • Restaurant standard food prepared daily • Vibrant lounges, comfortable quiet rooms & elegant communal dining areas • Hotel standard support services including a daily programme of therapeutic activities • Large garden with mature trees, lawns and pagoda. Come and see for yourself, call 01780 766130

Manager: Julie Britten | www.averyhealthcare.co.uk | [email protected]

40 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Sheltered housing

Sheltered or retirement housing is suitable if you bungalows or luxury apartments. like living independently but want the reassurance Some schemes are simply housing designed to meet of knowing that assistance is on hand if there is an the needs of older people and linked to a community emergency, or if you expect to be away from home for alarm. The majority of schemes have a scheme manager/ long periods and need to know your home is safe. Often warden and community alarm service. There are often called retirement housing, there are many different types communal facilities such as a lounge, laundry, guest flat of sheltered schemes, available both to rent and to buy. and garden. Meals are not normally provided but a few Schemes usually consist of between 15 and 40 dwellings. schemes include a restaurant and some can arrange These may be bed-sitting rooms, self-contained flats, hot meals.

Care homes

All care providers in the country must be registered with if you have been ill. You will be fully involved in planning the Care Quality Commission. All services are inspected your care needs. by the Commission, which reports on its findings and If a care home providing nursing care is the best awards quality ratings so that the public can easily see the solution for you, we will give you information to help you standard of a service. These inspection reports, and the find a home that meets your requirements. The cost of the quality ratings, are available from the care home or the nursing care part of your fees is paid by the NHS to Care Quality Commission website at www.cqc.org.uk the home directly. This is called NHS-Funded Nursing Care. Currently this is a flat rate of £112.00 per week. It is Care homes offering personal care only important that you get your nursing assessment done These are commonly referred to as residential care homes. before you go into the home. You can contact the nurse If you are reasonably active but would like greater security case management teams for your area through the and care, subject to a needs assessment, a care home only Clinical Commissioning Group that your GP belongs to. offering personal care may be the option you choose. Personal care is not paid for by the NHS and must be Personal care includes bathing, feeding, dressing, and paid for by you if your capital/savings exceed £23,250. See help with moving but it must be paid for if your capital/ page 57 for further information about paying for care and savings exceed £23,250. page 15 for an explanation about being assessed for care For more information about fees and charges for care services. homes, please see page 57. Listings of care homes in Lincolnshire begin on page 65. Listings of care homes with nursing begin on Care homes with nursing page 65. These are homes previously called ‘nursing homes’. If you think you may need nursing care in a home, you will need to be visited by Adult Care to access the care you may Figures mentioned here may change over the life of need. This visit might be in your own home or in hospital this Directory.

Choosing a care home

Our priority is to enable you to stay in your own home, Tips for choosing the right home: with the right care and support you may need. Moving to • you might find it helpful to visit the home more than a care home is a major step, and before considering this, once, perhaps at different times of the day; it is very important to make sure that you have explored • you can often get an idea of how well a home is run all the support options available to enable you to remain just through your first impressions; at home as support options are developing all the time. A social worker can help you find out more. Contact the • read the Care Quality Commission reports. Copies of Customer Service Centre on 01522 782155 or explore the inspection reports are available on its website at www.lincolnshire.gov.uk/mychoicemycare www.cqc.org.uk or by telephoning 03000 616161; Once you are sure that a care home really is the right and option for you or your relative, you might find these • you may want to obtain a copy of the most recent tips helpful. reports for the homes that you are considering.

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 41

Home 1 ...... £ ...... p/w

Home 2 ...... £ ...... p/w

Home 3 ...... £ ...... p/w

Atmosphere 1 2 3 The building (continued) 1 2 3

• Does the home have a friendly and welcoming • Are toilets clearly indicated? atmosphere? • Will the home meet your security needs? • Does the home appear well decorated and well kept, and feel homely? Bedrooms

• Does the home smell clean and fresh? • What is the range of choice of rooms available? • Does the home seem a comfortable temperature for • Do the rooms have a view that you can see from you and other residents? your bed or chair? Staff • Are rooms available for couples?

• Do staff treat the residents in a friendly manner, and respect • How often will your room be cleaned? their wishes on how they would like to be addressed (e.g. as • Will you be able to decide for yourself what time you Mr or Mrs or by fi rst name)? get up at and go to bed? • Do staff appear caring and attentive towards residents? • How often would your bedroom be decorated, and can Friendly and helpful? Are they rushing around or do they you infl uence how it is done? spend time talking to individual residents? • Are you able to bring some of your own furniture, soft • Does there appear to be adequate members of staff on furnishings and belongings to personalise your room? duty to give enough individual attention? • Are you able to lock the door to your room? Fellow residents • Are you able to have a telephone (laptop or email access) in your room? • Are there people of a similar age to you, with similar interests who you will be able to get to know further? • Are you able to have a TV in your room? With access to what channels? • Do the other residents seem active and content, or are they dozing in chairs with the TV on in the background? • Are there adequate power points to be able to plug in all your electrical items, such as lamps, radio, stereo, mini- Location fridge? • Are there local facilities near the home, such as shops, Bathrooms places of religious worship or pubs that you will be able to access, and to which staff will take you when you want? • Do the rooms have their own bathroom and toilet • Does the home have its own transport to enable you to get en suite, and are they adapted to your needs? around, and how does it use it? • Is there a toilet within easy reach of your bedroom? • Is public transport easily accessible? • Are toilets within easy reach of all communal facilities, • Does the home help you to keep in touch with your friends easy to fi nd and clearly indicated? and family? Will staff help you read letters and write them, help you make phone calls? Are there private phones, Communal rooms is there email and internet access that is accessible to individual need? • Is there a choice of lounges?

The building • Is there a quiet room with no TV? • Is there more than one TV room, so there can be • Is there a garden or outdoor area that residents can safely a choice of viewing? access? • Are there smoke detectors or fi re extinguishers • Are there small sofas so couples can sit together? visible throughout the home? Are fi re exits and escape • Are there any musical instruments available? routes clearly marked? • What is the home’s approach to smoking? Are there places • What arrangements are there in place for making sure for smokers to smoke that do not impact on non-smokers? that people are safe in the event of a fi re? • Are there call bells in the bedrooms and communal areas? • Are you able to access a wide range of drinks at any time? • Is it easy to fi nd your way around? This may be particularly • What is the home’s approach to allowing pets? Can you important with regard to dementia. bring yours? >> Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 43 Communal rooms (continued) 1 2 3 Visitors 1 2 3

• Would there be an individual member of staff whose job is • Are there specifi c visiting times or are family and friends to take a special interest in your welfare? welcome at any time?

• Can you help around the home if you want to? • Will you be able to spend time with your friends and family • Is it possible to buy items in the home such as stamps, in private? sweets and newspapers? • How can you off er hospitality to your visitors such as Personal possessions making them a drink or snack, or having them stay for a meal? • Is there a secure place where valuables can be kept? • Is there anywhere for visitors to stay the night? Are children • Does the home take responsibility for insuring residents’ welcome? possessions? Personal care Meals • How can you have a say in the way you are looked after • Are you off ered a choice of meals, and can you choose or helped on a regular basis? when and where you eat breakfast, dinner and tea, • How often will you be assisted to have a shower or a bath? including in your own room? • Can you have the choice of a bath or shower, with • Can menus include food that you particularly like? assistance, when you wish, without being hurried? • Are you able to have or make a snack whenever you want? • Can relatives or friends help you with personal care if you • Does the food look tasty, well-balanced and nutritious, wish? and are the servings generous? • Can you go out with assistance to a hairdresser or barber • Are you able to access a wide range of hot and cold drinks regularly? at any time? Health care • When can you have an alcoholic drink, such as a glass of wine with an evening meal, and what choice is available? • Will you be allowed to manage your own medication? • What time is the last meal of the day served? • What are the arrangements for accessing your own GP? • Do today’s menus give a choice of dishes? • Are you able to keep the same doctor as you have now, or • Can special diets be catered for? is there a local doctor that accepts patients from the home? • What are the utensils and crockery like and will they be • Can you access chiropody and dentistry? suitable for your needs? • What assistance is available for accessing external appointments? Leisure activities • If your health gets worse can you continue to live at the • Do the staff ask about you and your interests? home, with increased support from staff ?

• Would you be able to carry on your existing hobbies or • Is it a dual registered home, that can provide qualifi ed activities? nursing care should your needs require this? • Are there new activities that you could get involved in, • What aids does the home provide? are regular classes held (e.g. exercise, games, music or IT classes), and if so, what? Can you infl uence what activities Running of the home are run? Are people encouraged to do what they can for themselves or do staff take over? • What is the registration of the home and will it meet your needs on an ongoing basis? • What access is there to activities organised in the community? • Who runs the home and is there a photo of them? • Are there regular social events and activities, and if so what? • Are they the owner or the manager? • What outings do they arrange and how often? • How long have they been running the home? • Can you join in the gardening? • How and when can they be contacted and what happens if you need to contact them outside of their normal working • Does a mobile library visit the home? hours? • Can you go for a walk alone or with a carer?

Religion & culture • How many residents are there at the home?

• Can the home meet with your spiritual needs? • Who is responsible and how many staff are there on duty: • Is the home aware of, and interested in your cultural needs, and can it meet them? - In the morning? - In the afternoon? • Will the food served refl ect your cultural needs? - In the evening? - At night?

Running of the home (continued) 1 2 3 Terms and conditions (continued) 1 2 3

• Are night staff awake or on call? • What happens to your room if you have to go into hospital?

• What training do staff receive and are residents involved in it? • In what circumstances might you be asked to leave the home?

• How does the home stay abreast of best practice and can they give an example of any recent changes? • Does the home accept the fee rates paid by Lincolnshire • What organisations does the home use to advise it on County Council, if not will a third party top-up matters of best practice? be payable? • What happens if you run out of funds? Having a say

• How does the home get feedback from residents or families? Hearing impairments – now and in the future • What arrangements are made for people who are hearing • Is there a residents’ committee or group that you can be impaired? part of you if you wish? Are you able to infl uence what happens in the home?

• If you want to make a suggestion for improvement, how can you do this? • Where are there loop facilities so that people who are hard of hearing can hear the television? • What examples can they give of a change made in response to residents or families? • Do you get advice and visits from Hearing Impairment/ Deaf services?

Mobility issues – now and in the future

• What arrangements are made for people who use a wheelchair or have other mobile impairments? • Would your family/friends be invited to a review of your care needs? • Can wheelchair users move around the home easily? If there is more than one fl oor, are there lifts? Terms and conditions • Will the home provide you with your own sling/hoist/ wheelchair if you need it? • Is there a written contract or agreement, and are you able to see a copy before moving into the home? • Does the garden have raised beds? • If you decide that you no longer want to stay at the home how much notice would you need to give? Visual impairment – now and in the future

• What arrangements are made for people who are sight impaired?

• What is the weekly charge for the care you need? • Are there talking newspapers, audio-books and help with loading media into audio-equipment? • What does this charge cover? • Is there good lighting?

• Does the environment meet the needs of people with • Are there any additional charges payable, and if so what sight impairment, such as colour contrasting rails along does this cover? corridors, carpets with diff erent textures, rooms that are distinctly decorated? • Do you get advice and regular visits from the Low Vision Society? • Are fees payable in advance or arrears, and are they payable • Are activities adapted and supported to make them weekly or monthly? accessible for people with sight impairments?

Home care checklist – Page 29 • How often do the fees increase, and how is this increase Care homes and Care homes with nursing decided? listing start on page 65

Things to look for in care homes specialising in dementia. Please ACTIVITIES use in conjunction with the care homes checklist on page 43. In any home there should be a dedicated activities programme that has been designed with all residents’ capabilities in mind, The points below give you a good starting point of things to and generally a dedicated activities coordinator is employed look for in care homes specialising in dementia care. You can to help deliver this with the other care staff in the home. It is use this checklist with the one for residential care on page 43 to important to ask which of these activities have been planned help you feel more confident in the choices you are making for specifically for those who suffer from dementia or who have your loved one or the person you are caring for. other memory problems.

RESIDENTS • Are reminiscence activities available? • Ask about memory boxes. The best indication of a good home is that the residents appear happy and responsive. Ask for more information on dementia • Will staff compile life story books with you and the person you are specific activities, i.e. reminiscence or features throughout looking for to give them a better understanding of their life? the home such as specialised signage that makes it easier for people with dementia or memory problems to identify where STAFF they are. It is important to note whether the staff seem friendly and caring towards residents and whether they treat them with ACCESS dignity and respect. If the person with dementia or memory problems is likely to • Ask if staff have specific training and experience in caring for need equipment or adaptations you may want to check: people with dementia. • There is adequate signage as described earlier throughout the • Who will their key worker be? This should be someone you home, to act as prompts and cues. and they can go to who will have detailed knowledge and particular responsibility of their care. • What is the home’s security policy about locking external doors or being supervised and supported in outside areas? MANAGER/HEAD OF HOME BEDROOMS A manager who is caring as well as efficient can make all the difference to the atmosphere of a home. It is important for What room will the person with dementia or memory problems you and the person to have a good relationship so you feel have? confident in the general running of the home. It is worth talking • It can be worthwhile considering how easy it would be for to the manager and any deputies they may have on how long someone to find their way back to their room, if there is one they have worked in the home, and their general experience. available on the ground floor to avoid the risk of falls. Points to ask about: • Ask if you can bring any personal items of furniture or • Do they have detailed knowledge and training of dementia? personal possessions such as photographs that are particularly Can they deal with any difficulties that may arise in an important to the person you are looking for. This can increase understanding way? familiarity with their surroundings, trigger memories and help • Will they be conducting the initial assessment of the person them settle in better. requiring care in their own home or current place of residence?

The following sections have been included to help you or care home with nursing is the right option, this will be understand the different terms you may come across chosen following an assessment and discussion with you when arranging care for you or someone else, depending and your family or carer. on your level of need for care and support. If a care home

Intermediate care

Intermediate care differs from respite care. While respite Based around a programme of therapy and treatment, care provides care on a temporary basis, intermediate care intermediate care is designed to make you as independent is designed to rehabilitate you and enable you to manage as possible. The structured programme of support may by yourself. Intermediate care, including care home fees, mean that you do not have to go into hospital at all, or provided by the NHS, is free. It can be provided in your may enable you to get home faster after you finish hospital own home or in a care home and is usually limited to a treatment, but cannot manage independently at home. maximum of six weeks. Ask your care manager for further details.

46 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Continuing care

Continuing care is the name given to the care needed social care professionals to identify and prioritise your by an adult who because of disability, accident, illness or needs. The assessment will be used to determine who the effects of getting older, requires help over a period is responsible for providing and funding the services of time to manage their daily life. It is a package of care to meet your assessed needs. Decisions on how and that involves services and funding from both the NHS and where services will be provided will be made with your social services and is available in a range of settings. All involvement. NHS healthcare is provided free of charge. Social services If you have been assessed as requiring care in a care provision is means-tested and you pay either a registered care home with nursing and you are not contribution or the full cost depending on your financial eligible for NHS continuing healthcare the NHS will pay situation and the setting in which your care is provided. a contribution towards the cost of your nursing care. See An assessment is carried out by health and/or ‘NHS-Funded Nursing Care’ on page 56.

NHS continuing healthcare

NHS continuing healthcare is a package of continuing If you are eligible your care will be provided free of care that is arranged and funded solely by the NHS. If charge to you in any setting where your assessed needs an assessment of your needs identifies that you have can be met. In your own home this means that the NHS a ‘primary health need’ you will be eligible for NHS will fund all the care required to meet your assessed continuing healthcare. This means that care services to needs. In a care home the NHS makes a contract with meet your assessed needs will be provided and funded by the home and pays the full fees for both your care the NHS. and accommodation. For more information on NHS The National Framework for Continuing Healthcare and continuing healthcare see page 56. NHS-funded Nursing Care sets out the eligibility criteria and the assessment process for accessing NHS continuing Reviews healthcare funding. Following a multi-professional As your needs can change, regular reviews will be assessment of your needs the Clinical Commissioning undertaken which may result in changes to the provision Group that your GP is registered with will decide whether and funding of your care. You can also request a review of or not you are eligible for NHS continuing healthcare. your care needs if you feel they have changed. Living with dementia In the UK, as a whole, there is estimated to be over perceive things. Dementia can also cause changes in 750,000 people with dementia and the challenge of living mood or emotions and affect how someone behaves. with dementia continues to confront increasing numbers As GPs are usually the first point of contact for people of people as our population ages. with memory problems they will be working to increase This is especially so in Lincolnshire, where in the last the number of people getting a formal diagnosis. The GP 10 years the increase in our population aged 65 plus has may refer you to a Memory Assessment Service to help been three times that of the national average increase, make a diagnosis of dementia. accounting for approximately 22% of the county’s Following a diagnosis of dementia, your GP may refer population compared to a 17% national average. Due you to a specialist like a Consultant in Old Age Psychiatry, to this our county continues to show a proportionately a Community Psychiatric Nurse or an occupational higher incidence of dementia than both the regional or therapist with a special interest in dementia care. national average; in Lincolnshire, the number of people over 65 with dementia has been estimated at 11,843 by A Memory Assessment Service: diagnosis and early 2016, rising to 13,589 by 2020. intervention Most people with dementia are over 65 years of age, A Memory Assessment Service comprises specialist staff but dementia does affect younger people too. skilled in the assessment, early support, intervention Dementia affects everyone differently and can cause and treatment of people experiencing dementia, a wide range of symptoms. These can include problems including consultant psychiatrists, mental health nurses, with memory, thinking, concentration and language. occupational therapists, psychology, social workers and People may become confused or struggle with how they dedicated support workers. >>

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 47 Living with dementia continued

>> The Memory team work together to provide specialist www.lincolnshire.gov.uk/mychoicemycare/ You can assessments to determine whether dementia is present in find the Dementia and Memory problems pages under cases where other common causes have been excluded the ‘Health, Recovery, Wellbeing and Dementia’ lozenge. by the GP. Alzheimer’s Society Lincolnshire provides information, If dementia is diagnosed, then appropriate early advice and support to people with dementia, their intervention and advice, as part of an individualised care families and family carers. It runs a number of Dementia plan, are provided and onward signposting undertaken as Cafés across the county, more details of which are required. on page 49. These provide a relaxed and welcoming The assessments provided build upon the tests and opportunity to meet other people, share experiences and history started by the GP. Where required, additional obtain information and advice. investigations are requested such as head scans or further The Alzheimer’s Society also runs a number of Singing blood tests to support the process of diagnosis and for the Brain groups (details on page 49) which, as well as inform the type of care and information required. being beneficial for the person with dementia, are highly Following assessment, if dementia is not confirmed, enjoyable as something for family members caring for the Memory team will then either signpost on to other a person with dementia and friends to do together. The appropriate services or discharge back to the GP. The GP Dementia Cafés and Singing for the Brain groups offer will be informed of the findings to ensure continuity of valuable opportunities for social contact and to build new care and signposting to appropriate support networks networks of support and friendship. and organisations for post-diagnosis support. The Alzheimer’s Society offers a Side by Side service which helps people with dementia to keep doing the Support for dementia carers things they love, with the support of a volunteer. The Don’t forget to make sure that if you are caring for Society has also developed a pioneering new service at someone with dementia you also look after yourself. A Pilgrim Hospital in Boston, where dedicated staff based good first point of contact is the Carers’ Team – see page in the hospital offer information, advice, advocacy and 35 for more information about having a carer’s assessment support for people with dementia and their families, and a Carer’s Emergency Response Plan. A new Dementia carers and friends. This helps improve the experience of Carers’ Handbook has been produced which you can ask admission and the stay in hospital, and also assists with for. In 2014, Better Care funding was obtained to provide discharge from hospital. targeted short breaks for dementia carers. The Carers’ Team can help you with all this and more. Lincolnshire Partnership Foundation Trust offers You can contact the Alzheimer’s Society at: Cognitive Stimulation Therapy, aimed at those in the early Lincoln House, stages of dementia. This also offers a parallel course for 15 Sixfield Close (Off Skellingthorpe Road), family carers. Lincoln, Lincolnshire LN6 0EJ Rethink also offers dedicated face-to-face carer’s Tel: 01522 692681 assessments for carers of people with dementia. See page Email: [email protected] or 63 for contact details. [email protected] For more information go to Lincolnshire County Website: www.alzheimers.org.uk Council’s online information and advice service at

Dedicated support for families living with dementia

Dementia Support South Lincolnshire page 49. For more information contact Kate Marshall on This is a very active local support group for individuals 07867 635611 or email [email protected] and families living with dementia in Bourne, Stamford Age Care Advice – Dementia Companion Service and Market Deeping area of the county. It provides This is a small independent company run by a qualified emotional and practical support, through a wide range social worker that can provide a care co-ordinator or of support groups and activities, including Square Peg companion to support individuals and families with for younger adults diagnosed with dementia, and T’ai dementia during the dementia journey. This can help Chi for dementia. It holds social events that bring families ensure that care is appropriate, safe and adapted as care together, as well as practical support, such as visiting care needs change. It can help family carers who need to providers together. Details of their main groups are on take a break or a holiday by monitoring the care of the

48 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Dedicated support for families living with dementia continued person with dementia, providing peace of mind. The understanding of the person’s needs, communication, service offers much more besides, including assistance likes and dislikes. with attending health appointments, help with stays in The document covers: hospital, and being a contact for the Carers’ Emergency • any medication the person is taking or they are allergic Response Plan and Lifeline Alarm Service. Charges apply. to; For more information email [email protected] • any support they may need with eating and drinking; or call 07772 992732 or 01476 552137. • any mobility aids they require or issues that may affect All About Me – planning ahead for going into hospital their movement; or care • their normal sleeping routine; United Lincolnshire Hospitals NHS Trust (ULHT) has • anything that might make them nervous, angry or sad launched an innovative new project to support health or things that calm them down; and and social care staff when caring for people with dementia. All About Me is an easy to use planning tool, • any interests, hobbies or things that are important to designed to be used by families and friends to plan ahead that person. for hospital admissions or going into a care setting. The All About Me document is available from any Patient All About Me is a detailed document containing key Advice Liaison Service (PALS) office at a Lincolnshire NHS information about a person’s routine, interests and Hospital. For more information about the All About Me preferences. It helps health and social care staff provide document email [email protected] or call attentive and personalised care, based on a sound 01476 464560.

Local dementia support groups

Joining in new activities and sharing experiences with Deepings Support Group other people can be a positive and rewarding experience Deepings Community Centre for those with dementia. Run by Dementia Support South Lincs. Contact: Kate Marshall on 07867 635611 Boston Alzheimer’s Carers’ Group Email: [email protected] Black Sluice Cottages, London Road, Boston PE21 7RA Contact: Hugh MacKay on 01205 351254 Me Time – Our Time Support Group Email: [email protected] Wishing Well Pub, Dyke, Bourne Run by Dementia Support South Lincs. Boston Caring Companions Carers Support Group Contact: Kate Marshall on 07867 635611 15 Edinburgh Crescent, Kirton, Boston, PE20 1JT Email: [email protected] Contact: Stanley Naylor on 01205 722594 Email: [email protected] Gainsborough Memory Support Café Foxby Court, Middlefield Lane, Gainsborough Boston Dementia Café Run by Order of St John’s Trust. Len Medlock Centre, St Georges Road, Tel: 01427 613376 Boston PE21 8YB. Run by Alzheimer’s Society. Supported by an Admiral nurse. Contact: Alzheimer’s Society Lincoln on 01522 692681 Email: [email protected] Gainsborough Dementia Café Web: www.alzheimers.org.uk Marshall’s Sports Club Community Hall, Middlefield Lane, Gainsborough DN21 1XR. Run by Alzheimer’s Society. Bourne Support Group Contact: Alzheimer’s Society Lincoln on 01522 692681 Corn Exchange, Bourne Email: [email protected] Run by Dementia Support South Lincs. Web: www.alzheimers.org.uk Contact: Kate Marshall on 07867 635611 Email: [email protected] Gainsborough Singing for the Brain Group Marshall’s Sports Club Community Hall, Middlefield Lane, Crowland and District 55+ Carers’ Group Gainsborough DN21 1XR. Run by Alzheimer’s Society. Lunch group 11.00am to 3.00pm Contact: Alzheimer’s Society Lincoln on 01522 692681 The Methodist Church, Reform Street, Crowland PE6 0AN Email: [email protected] Contact: Margaret Taylor on 01733 210326 Web: www.alzheimers.org.uk >>

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 49 Local dementia support groups continued

>> Grantham Dementia Café Market Rasen Dementia Café Grantham West Community Centre, Trent Road, Festival Hall, Caistor Road, Market Rasen, Lincoln LN8 3HT Grantham NG31 7XW. Run by Alzheimer’s Society. Run by Alzheimer’s Society. Contact: Alzheimer’s Society Lincoln on 01522 692681 Contact: Alzheimer’s Society Lincoln on 01522 692681 Email: [email protected] Email: [email protected] Web: www.alzheimers.org.uk Web: www.alzheimers.org.uk

Holbeach Support Group Skegness Dementia Café Youth Centre, Boston Road, Holbeach The Storehouse, North Parade, Skegness PE25 1BY Tel: 07925 597589 Run by Alzheimer’s Society. Contact: Alzheimer’s Society Lincoln on 01522 692681 Lincoln Singing for the Brain Group Email: [email protected] Holy Cross Church Hall, Skellingthorpe Road Web: www.alzheimers.org.uk Lincoln LN6 7RB. Run by Alzheimer’s Society. Contact: Alzheimer’s Society Lincoln on 01522 692681 Sleaford Dementia Café Email: [email protected] The Source, Southgate, Sleaford NG34 7RY Web: www.alzheimers.org.uk Run by Alzheimer’s Society. Contact: Alzheimer’s Society Lincoln on 01522 692681 Lincoln Dementia Café Email: [email protected] Bracebridge Community Centre, Maple Street, Web: www.alzheimers.org.uk Lincoln LN5 8QT Run by Alzheimer’s Society. Spilsby Memory Support Café Contact: Alzheimer’s Society Lincoln on 01522 692681 Eresby Hall, Spilsby. Run by Order of St John’s Trust. Email: [email protected] Contact: Helena Shelton on 01790 752495 Web: www.alzheimers.org.uk Stamford Support Group Mablethorpe Singing for the Brain Stamford Health Clinic, Ryhall Road, Stamford Orchard House Care Centre, Grosvenor Road, Run by Dementia Support South Lincs. Mablethorpe LN12 1EL Contact: Kate Marshall on 07867 635611 Contact: Linda West on 01507 472203 Email: [email protected] Disabilities and sensory loss

Specialist help for people with sensory impairments

Sensory Impairment Lincolnshire County Service (SILCS Sensory Impairment Service) Sensory Impairment Lincolnshire County Service If you have poor sight or hearing and are having BID Services, 7 Checkpoint Court, difficulties with everyday living tasks such as preparing Sadler Road, Lincoln LN6 3PW meals, using a telephone or getting out and about then Tel: 01522 848295 SILCS may be able to provide a number of services to Text: 07702 939165 help you. They will carry out an assessment of your needs Email: [email protected] and let you know if you are eligible for help such as Web: www.silcs.org.uk information or advice, or pieces of minor equipment to help you to manage in your home. South Lincolnshire Blind Society Request an assessment of your needs by calling 01522 South Lincolnshire Blind Society is a registered charity 782155 (8am to 6pm Monday to Friday) or by emailing which provides a wide range of person-centred services [email protected] to help people with sight loss. They help people to make The SILCS Sensory Impairment Service aims to create their lives easier and to remain independent whatever opportunities if you have sensory impairment needs, to their age or personal circumstances. help build your confidence and self-esteem, develop They offer well-equipped resource centres in Boston communication skills, promote independent living and and in Grantham, providing a range of equipment help you or the person you care for develop mobility skills. for purchase from talking watches and clocks to daily

50 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Specialist help for people with sensory impairments continued living aids, games and specialist IT software. They can demonstrate equipment in the resource centre or in your For more information please contact: home. South Lincolnshire Blind Society Their services include: Elmer House, Finkin Street, Grantham, • a full range of information about eye conditions and Lincolnshire NG31 5QZ local services that will help you remain independent; Open Tuesdays, Wednesdays and Thursdays • information and advice about living with sight loss, or 10am to 4pm caring for someone with sight loss; Helpline: 01476 592775 or leave a message after hours • training for living independently, for the person with Email: [email protected] sight loss and their carers; Web: www.blind-society.org.uk • visual impairment awareness training for partners and carers, volunteers, companies and Sighted Guiding; Lincoln and Lindsey Blind Society • specialist radio, CD, tape machines for those eligible to Lincoln and Lindsey Blind Society’s aim is to enhance be registered blind; the quality of life for blind, partially sighted and visually • talking books and talking newspapers; impaired people whatever their age or personal • 13 social groups who meet regularly and enjoy guest circumstances in life. It gives practical help and assistance speakers, outings and attend events and just enjoy to people who are blind, partially-sighted or visually- social companionship; impaired, which includes a home visiting service, a • seven book groups who meet monthly for those who befriending service and a children’s activity service. love to read; You do not have to be registered with a visual • volunteer home visitors; impairment, or even have a referral from your doctor • support for carers; or optometrist. You, a family member or a friend, can • emotional support officers; telephone, call in to see the team in person or write to • help with welfare benefits and concessions; them. • help with applying for grants for specialist equipment; The Society serves North and North East Lincolnshire, • community support workers for one to one specialist East and West Lindsey and Lincoln City. Lincoln and support and advice in the home or out and about; Lindsey Blind Society is an independent voluntary organisation; if you are experiencing sight loss, it is there • referrals to Sensory Impairment Lincolnshire County to support you. services, Adult Care, Wellbeing Service, Telecare, Carers’ Team, Guide Dogs for the Blind Association, Adults Lincoln and Lindsey Blind Society Supporting Adults, fire service and many more; Bradbury House, Ramsgate, Louth LN11 0NB • special events and activities such as quiz nights, pamper Tel: 01507 605604 days, specialist technology and information events Fax: 01507 608802 throughout the year; and Email: [email protected] • a quarterly newsletter packed full of useful information.

Specialist help for people with learning disabilities

We meet the needs of people with a learning disability and support to assist you to access community based activities, their families in a variety of ways. including leisure, work and education; Any support or services you may be eligible for will • respite care – to give you and your family carers a break. depend on the outcome of your adult care assessment, This could take place in a residential setting, a shared lives described on page 15. placement or in your own home; This includes: • shared lives – a shared lives placement can be somewhere • ongoing support from the assessment and care for you to live or stay for a short break. These placements management team; take place within the shared lives carer’s home; • help to live within your family home – the support you • community supported living – we provide support need to do this, including personal care and/or the support to enable people to live independently within the you need to access your local community; community, either on an individual basis or • day opportunities – this could be a day centre or individual shared basis; >>

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 51 Specialist help for people with learning disabilities continued

>> • residential care – we provide residential care health colleagues who deliver a wide range of for people whose needs cannot be safely met with a specialist learning disability therapy services such community based support package; as psychology, psychiatry, physiotherapy and • advocacy, information and advice; occupational therapy. • occupational therapy services – occupational therapists provide advice and equipment for people who may also For further information, please contact the have a physical disability; Customer Service Centre on 01522 782155 or email • specialist therapy services – our assessment and [email protected] care management teams work in partnership with Keeping people safe

Adult safeguarding – what it is and why it matters

Safeguarding means protecting an adult’s right to live in ‘I get help and support to report abuse and neglect. safety, free from abuse and neglect. It is about people and I get help so that I am able to take part in the organisations working together to prevent and stop both safeguarding process to the extent to which I want.’ the risks and experience of abuse or neglect, while at the 5. Partnership – local solutions through services working same time making sure that the individual’s wellbeing is with their communities. promoted, including having regard to their views, wishes, Communities have a part to play in preventing, feelings and beliefs in deciding on any action. detecting and reporting neglect and abuse. We will always promote the individual’s wellbeing ‘I know that staff treat any personal and sensitive in our safeguarding arrangements. We know that information in confidence, only sharing what is helpful people have complex lives and being safe is only one and necessary. I am confident that professionals will of the things they want for themselves. Professionals in work together and with me to get the best result for Lincolnshire will work with the individual to establish me.’ what being safe means to them and how that can be best achieved. We want to make safeguarding personal to 6. Accountability – accountability and transparency in them. delivering safeguarding. The six key principles which underpin all our adult ‘I understand the role of everyone involved in my life safeguarding work are: and so do they.’

1. Empowerment – people being supported and What are abuse and neglect? encouraged to make their own decisions and informed There are a number of ways that individuals can be consent. harmed. An individual can be harmed as a one-off or ‘I am asked what I want as the outcomes from the multiple times and the abuse can affect one or more safeguarding process and these directly inform what people. Abuse can be long-term in the context of an happens.’ ongoing family relationship, such as domestic violence 2. Prevention – it is better to take action before harm or persistent psychological abuse, or opportunistic abuse occurs. where money or jewellery has been left lying around. ‘I receive clear and simple information about what abuse is, how to recognise the signs and what I can do How can we help you? to seek help.’ As professionals we can help you think about your life and what you want to do to help you to be safer. We 3. Proportionality – the least intrusive response can, if appropriate, point you to agencies who are more appropriate to the risk presented. specialist than we are or we can help you work out your ‘I am sure that the professionals will work in my interest, own safety plan. We may do this with or without partners as I see them and they will only get involved as much and our involvement will be dependent on the needs as needed.’ and risks that are presented to us. We will always work in 4. Protection – support and representation for those in partnership with you and help you decide about taking greatest need. any actions in your life.

52 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Adult safeguarding – what it is and why it matters continued

Who should I contact? 782155, 8am to 6pm weekdays. Outside of this time you The Customer Service Centre is the first point of contact can contact the Emergency Duty Team on 01522 782333, for any member of the public concerned about any issue 5pm to 8:45am Monday to Thursday and from 4:45pm on regarding the safeguarding of adults. The Customer Fridays through to 8:45am on Mondays with a 24 hour Service Centre will contact the local Safeguarding Team as service on Bank Holidays. You should contact the police on appropriate. 101 for anything that is not an emergency or dial 999 if you You can contact the Customer Service Centre on 01522 think that someone is in immediate danger. Make your voice count

There are many ways to make your voice count if you further support and advice. feel something is not right or you are unhappy and need

Advocacy for people who use Adult Care services

Having someone to speak on your behalf and help you an advocate the first step is to contact Total Voice for an secure your rights and represent your interests is often informal chat. known as independent advocacy. Advocacy can help If the service can help, an advocate will talk to you to safeguard people who are vulnerable by speaking about your concerns, help you explore your options up for them. It enables people with physical or learning and choices and assist you to find the right information disabilities, older people, people with mental health and advice. If you wish, they will express your views and needs and carers to make informed choices and decisions opinions on your behalf at care meetings, during an about their own health and social care. Advocacy is assessment and at other times when you need to have completely independent from the organisations that your say. They will do so only with your agreement, and provide social care services. will not put across their own views about what is best, or Advocates only act according to the wishes of the try to influence you to make a different choice. person they are speaking for. They do not take their own view of what is best, or try to influence the person to All referrals to Total Voice Lincolnshire, including make a different choice. those for Care Act advocacy, can be made via: A new contract for independent advocacy services Total Voice Lincolnshire in Lincolnshire is to be in place from 1st July 2015. Tel: 01522 706580 Commissioning jointly with Children’s Services, the new Email: [email protected] service will provide a single point of contact and will be delivered in accordance with the national quality Other contacts standards for advocacy services. NHS Complaints Advocacy Service Total Voice Lincolnshire, the existing service provider, Advocacy is also available for anyone who wishes to will provide statutory advocacy services: independent complain about the care or treatment they have received mental capacity advocacy and independent mental from the NHS and needs help to express their concerns. health advocacy, and services for anyone – an individual, This type of advocacy is provided in Lincolnshire carer, young person in transition to adult care or a by POhWER; an organisation which provides a free, young carer. independent and confidential advocacy service to The Total Voice Lincolnshire advocacy team is very support people with their NHS complaint. experienced in ensuring that the advocacy process is meaningful for people who use the service. Advocates POhWER spend time with people developing methods that Tel: 0300 456 2370 (local rate) suit them best and also signposting people to other Minicom: 0300 456 2364 organisations that are better placed to help individuals Text: Send the word ‘pohwer’ with your name and with their enquiries if required. number to 81025 Some of the services Total Voice Lincolnshire provides Email: [email protected] have a certain qualifying criteria, so if you, or someone Web: www.pohwer.net who cares for you, feel you might need the support of

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 53 Lincolnshire NHS Patient Advice and Liaison Service (PALS)

PALS provides a confidential on-the-spot advice and and helps to sort out concerns or problems quickly. It information service for patients, their families, carers and provides information about local services, and aims to use members of the public who use NHS services in Lincolnshire. the patient experience to help shape and improve local PALS listens to people’s concerns, suggestions or queries, health services.

PALS can be contacted on: Lincoln County Hospital Tel: 0845 602 4384 Located near Main Reception. Email: [email protected] Tel: 01522 707071 PALS can also be contacted Pilgrim Hospital via your local hospital: Located in Main Reception. Email: [email protected] Tel: 01205 446243

Making a comment or complaint about care services

We want people to receive a positive experience from manager of the service you are using. This way issues can their care service. If you feel that you do need to raise be resolved at an early stage. If you or a family member a concern then you should be able to do so easily and is receiving care which is regulated, for example in a without fear of repercussions to your care and support. care home or personal care at home, then that service Organisations need to know how they are performing will be regulated by the Care Quality Commission and and use the feedback they receive from their customers, you can raise your concerns with the Local Government both positive and negative, together with other Ombudsman. suggestions, to make improvements to their services. If your care is arranged or funded through us and you All services should have a clear complaints policy and are not satisfied with the response from the care provider, process, which you can ask for so you know what to do, you can speak to your social worker or you can raise your and it should not be difficult for you to follow. concern with us via the Customer Service Centre, visit Initially it is best to raise your concerns, or concerns www.lincolnshire.gov.uk/feedbackform or call about a friend or family member, directly with the 01522 782060 Monday to Friday 8am to 6pm.

Healthwatch Lincolnshire

Healthwatch gives people a powerful voice locally and Not just people who use them, but anyone who might nationally. At a local level, Healthwatch Lincolnshire need to in the future. works to help local people get the best out of their local You can get in touch with Healthwatch and find out health and social care services. Whether it’s improving when the locality meetings are held; there is sure to be them today or helping to shape them for tomorrow. one close by. You can hear about what is going on locally Healthwatch Lincolnshire is all about local voices being and resolve issues in meetings where there is a health and able to influence the delivery and design of local services. social care presence. Healthwatch carries out visits in local services, and they can feed back their views to the County Council, local commissioners and Healthwatch England.

For more information, and for information about volunteering for Healthwatch Lincolnshire, please contact them on 01205 820892 or via www.healthwatchlincolnshire.co.uk [email protected] Healthwatch Lincolnshire, Unit 12, 1-2 North End, Swineshead PE20 3LR Tel: 01205 820892

54 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Information, legal and financial issues

Self-funding advice

If you have capital or savings of more than £23,250 you the type of services that might suit you, and whether we will have to pay for any care services you require but you might contribute to the costs. If you don’t you may make are still entitled to an assessment of your needs by us. poor decisions about either the care you organise or how Assessments are explained on page 15. you pay for it or both. If you have assets of less than £14,250 you may be On www.lincolnshire.gov.uk/mychoicemycare entitled to assistance with your funding from us. Between there is a financial calculator under the ‘Information, Legal these two figures, a sliding scale operates whereby you and Financial Issues’ section. This function will allow you must pay £1 per week for each £250 you have above the to determine how much you may have to contribute lower figure. towards your care fees. If you are a friend, relative or carer Before you think about the likely costs of any care and this facility will also give you the opportunity to help support, it is important that you get information and someone work out what they may have to pay towards advice about the options open to you, both regarding their care.

What is a self-funder?

There are many options for help with funding your care. • you have chosen not to ask us for support; or If you are aware that you will need to fund your own • you have been assessed but your care needs do not meet care, there are a number of organisations which can offer our eligibility criteria; or advice. These include independent or specialised financial • you have been assessed as eligible for support but are advisers who can explain the options available to you. moving to a care home and will not qualify for help Further information about accessing independent financial with the fees because your income, savings or capital advice can be found on My Choice My Care at: www. assets exceed £23,250 (please note this capital limit mychoicemycare.org.uk/i-need-help-with/information,- usually changes every April), or you are eligible for care legal-and-financial-issues/independent-help,-advice- and support at home but due to your level of capital/ support/independent-financial-advice.aspx savings or income you have been assessed to pay the full If you are paying for the full cost of your support needs, chargeable cost or the maximum charge, and you have you are known as a ‘self-funder’ which means: therefore decided to fund your care and support yourself.

Why do I need financial advice?

Whatever option you choose, you need to make sure You may decide to apply to your local authority for you will have enough resources to cover the cost of your an assessment of your needs, which will determine the care going forward. If you do not have enough to cover level of funding you may receive from your local authority the cost there is a risk that you will be unable to fund and what you will have to contribute towards your care your own care needs for your lifetime or that you will costs. The local authority will consider your previous have to move to a different care provider. This is not investments to make sure you haven’t invested as a way a situation anyone would wish to find themselves in, to deprive yourself of capital assets or income; this will but can be avoided by careful planning and obtaining include previous investments you’ve made towards your professional advice. care costs.

What options are available to me as a self-funder?

You can still contact us and ask for an assessment of your • you may find that you are entitled to support with the needs; we can help you to identify your requirements and costs, or you may be entitled to benefits you are not outcomes to help you plan for your support needs: currently receiving; • you can have a financial assessment even if you think • if you have to pay the full cost of your support, we can that we will not make a contribution to your support offer information, advice and guidance on support and needs; opportunities available to you; >>

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 55 What options are available to me as a self-funder? continued

>> • we can offer information, advice and support to 0345 605 6055 with any change in circumstance to avoid some people to help to regain your independent any overpayments in benefit being made. living skills through the use of equipment and technology; NHS community healthcare You can receive community healthcare services in any • we can advise you on the cost of your support needs setting, including your own home or in a care home. This and how much your support needs are likely to cost; our care is usually provided by a community nurse and is free advice could help you save money; of charge. Healthcare services may also be provided by • if you have a carer, your carer is entitled to a carer’s therapists and specialist nurses or through organisations assessment; such as Marie Curie or your local hospice. • we can offer information, advice and guidance on preventative services; we have a number of services NHS-Funded Nursing Care Contribution within the community that can support your health and Whether you are a temporary or permanent resident, if wellbeing; and you live in a care home that provides nursing care you • you could be eligible for reablement (see page 14), will be entitled to a non-means-tested NHS Nursing Care especially after being in hospital, having a fall etc. Contribution (currently £112.00 per week for the standard rate) towards the cost of your nursing care. This is It is important to make sure that you find out as much as paid directly to the care home. The National Framework possible before making care funding decisions. for Continuing Healthcare and NHS-funded Nursing Assuming you will be moving into care and you meet Care sets out the eligibility criteria and the assessment the eligibility criteria, you may be entitled to some of the process. following financial assistance and support. NHS continuing healthcare Twelve-week property disregard Access to NHS continuing healthcare funding is through If your former home is included in your financial an assessment process to determine if you have a primary assessment but your other capital is less than £23,250, and health need. This is also set out in the National Framework your income is not enough to meet your care home fees, for NHS Continuing Healthcare and NHS-funded Nursing we will help with the cost during the first twelve weeks of Care. If you are eligible for this funding the NHS will fund permanent care, provided we agree that care is needed. the cost of your care in any setting where your assessed Deferred Payment Agreements needs can be met. This funding will cover the cost of your After the twelve-week property disregard period, any board and accommodation if you live in a care home. It is financial help from us will be charged against the value of not means-tested. However, your eligibility to receive this your home and recovered once your house has been sold. funding will be reviewed by NHS staff on a regular basis A legal charge will be placed on your home, and there will and may be withdrawn following a review and a period be some legal and administrative costs during the set-up of notice. of the agreement. Interest will also be charged. Please see the Deferred Payment leaflet available from us for more Running out of money information. It is important to seek independent legal and If your capital is likely to reduce to £23,250, you must let financial advice in these circumstances. us know well in advance as we will step in and help with We may limit how much we will pay and it may affect your care fees. We must conduct an assessment of your your entitlement to Pension Credit if your property is not situation and will make a contribution – described below. seen to be on the market and becomes treated as capital If the home you have chosen charges more than this, by the Department of Work and Pensions. you must find someone to help pay the difference – this is called a ‘top-up’ payment. Whoever does this, whether Attendance Allowance family or a benevolent charity, they should realise that This is a non-means tested, non-taxable benefit from they may have to pay this for some time. Alternatively, the Department of Work and Pensions (DWP) paid at the you would have to find a cheaper home. For more lower rate of £55.10 per week for those needing care by information on top-ups, see page 58. day or night, and at the higher rate of £82.30 per week Understanding your rights before moving into care for those needing care both during the day and night. is essential. There are a number of financial products Everyone can, and should, claim this benefit. Please and specialist companies who may be able to help. It is note that entitlement to this benefit does change upon important to seek advice before committing yourself. admission to care so it is important that you contact Please see page 55 for information on accessing the Attendance Allowance unit at the DWP on independent financial advice.

56 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care What will I have to pay for my care?

Do you have more than £23,250 in capital and savings? Consider claiming: What is ‘capital’? • Income Support; and The value of your home is included when assessing capital • Pension Credit. unless: Definitely claim: • your partner; or • Attendance Allowance, worth either £55.10 or £82.30 per • a relative who is over 60 or disabled; or week depending on your care needs. • a child under 16 who you or a former partner maintains, still lives there. Moving into a care home with nursing? You will be eligible for the NHS Nursing Care Contribution – NO currently £112.00 per week. We will contribute financially towards your care costs. Always seek advice How much? Independent help is available to guide you through your To work out how much we will pay, you must arrange financial options. There may be a number of solutions to an assessment (explained on page 15). This will define retaining your capital whilst paying for care. your care needs and how they will be best met and your financial situation. Whichever homes you consider must be Society of Later Life Advisers (SOLLA) able to meet these needs. We would recommend that any financial adviser is Your choice of care home will be limited to those accredited by the Financial Conduct Authority (FCA) or is that accept our funding level. More expensive homes accredited with the Society of Later Life Advisers (SOLLA). will expect you to arrange a third party to ‘top-up’ the Web: www.societyoflaterlifeadvisers.co.uk difference (explained on page 58). You are not allowed to Money Advice Service do this yourself if your capital is below £23,250. For free advice on paying for care, planning and debt If your capital is less than £14,250 and the home you advice go to www.moneyadviceservice.org.uk or call choose charges fees that are within our funding rate, your the Money Advice Service on 0300 500 5000. contribution will be assessed only on your income. The figures mentioned here may change over the life of With capital between £14,250 and £23,250 you will be this Directory. For current information, please contact us on expected to contribute £1 per week for every £250 you 01522 782155. have above £14,250. Respite and short stays YES If your stay is not expected to last for more than 56 days Arrange for an assessment with us to define your care then there is a fixed weekly charge depending on your age needs. Whichever homes you consider must be able to and financial situation. See www.lincolnshire.gov.uk/ meet your assessed care needs. mychoicemycare for more details. If, apart from your property, your savings are less than £23,250, we can help with your care costs for the first Lincolnshire County Council’s contribution twelve weeks. After this time, any money from us will be to care costs regarded as a loan under the Deferred Payment scheme We will pay the following rates if we are supporting you in and will need to be repaid once the scheme is terminated, a care home or care home with nursing. The rates shown usually by way of the property being sold or the resident’s will be reviewed in April 2016 and include an individual’s demise, within the scheme’s payment terms. (Please see assessed contribution as well as our contribution. the Deferred Payments leaflet available from us for more information and the explanation on page 56.) THE NEW EXPECTED RATES ARE AS FOLLOWS: Whatever your circumstances Category of care New Placements (p/w) Remember: Older People Residential £411 • your partner will not be means-tested, even if they remain Older People High Dependency £460 living in your home. If you both have a private pension you can opt for only half to be considered when you are Older People Nursing £450 assessed; Mental Health Residential £428 • your assessment will be made up of two elements, a ‘care’ Mental Health Nursing £450 part and a ‘financial’ one; and Learning Disability Residential/Nursing £481 • a nursing home will generally be more expensive than a Physical Disability Residential/Nursing £530 residential home which only offers a personal care service.

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 57 Third party payments

If the care home you choose costs more than the rate we the arrangement. usually pay for a person with your needs, someone will It is important that whoever agrees to do this for you is have to make up the difference. This extra payment is made aware that the amount could increase in the future often referred to as a ‘top-up’ or ‘third party payment’. and they must be confident that any increases will be Except in limited circumstances, the law states that met. Should payments stop for any reason, you should you are not allowed to make this additional payment seek help and advice from us immediately. yourself. The responsibility for this often falls to a As the financing of care is a complex area, you are member of your family or a benevolent sponsor such advised to contact us to ask for specific advice and as a charity. Once this person or organisation has been individual guidance. Please note, the rules surrounding confirmed, they must sign an agreement formalising top-up payments is likely to change in April 2016.

How solicitors can help

A solicitor can give you impartial advice about wills, particularly on any future liability for care costs or tax making gifts, estate planning and Lasting Powers of liability. Attorney (LPAs). Some can also offer guidance on immediate and long-term care plans, ensuring (if Solicitors for the Elderly applicable) the NHS and/or County Council has made the Solicitors for the Elderly (SFE) are a national association correct contribution to your fees. committed to providing and promoting high-quality legal Lasting Powers of Attorney allow you to appoint services for older people. someone you trust to make decisions about your personal Tel: 0844 567 6173 welfare, including healthcare and consent to medical Email: [email protected] treatment, and/or your property and financial affairs. A Web: www.solicitorsfortheelderly.com LPA is only valid once registered with the Office of the NB: Please be aware that the SFE administration team Public Guardian. It allows for a person of your choice to are not qualified to give legal advice, but can help you to make decisions on your behalf at a time when you may locate a solicitor who may be able to help you. be unable to do so. The Court of Protection can issue Orders directing the Care home contracts for self-funding residents management of a person’s property and financial affairs If you are self-funding your care and have a contract with if they are incapable of managing their own affairs and your care provider, it is important to speak to solicitors should they not have a LPA. with experience in this field. Any contract should explain: An ‘advance directive’ allows you to communicate your the cost of care, what services are included in the wishes in respect of future medical treatment but it is not price and how often this is reviewed; what complaints legally binding. You may instead wish to make a living procedure is in place; what your rights are and the will, properly known as an ‘advance decision’ setting out obligations of the care provider under the contract; the treatment that you do not want to receive in specified procedure for cancelling a contract and the administering circumstances, which would legally have to be followed, of medication. even if you die as a result. If you have any further queries with regard to care Any proposed gift out of your estate needs careful homes in Lincolnshire, please contact the Customer consideration of the benefits, risks and implications, Service Centre on 01522 782155.

Inspecting and regulating care services

All care providers must be registered under a system Inspectors carry out a mixture of announced and which brings adult social care, independent healthcare unannounced inspections looking at the quality and and the NHS under a single set of essential standards of safety of the care provided. They look at whether the quality and safety. service is safe, effective, caring, responsive to people’s The Care Quality Commission (CQC) registers, inspects needs, and well-led. and reviews all adult social care and healthcare services in Inspection teams are led by an experienced CQC England in the public, private and voluntary sectors. This manager and often include experts in their field. The team includes care homes, care homes with nursing, home care may also include professional or clinical staff, experts-by- agencies and NHS services, amongst others. experience, people who use services, and carers.

58 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Inspecting and regulating care services continued

Following an inspection, each care home and home considering for a copy of their latest inspection report. care agency is given a report of how it rates against For any enquiries or to register a concern or a national essential standards of quality and safety. CQC complaint, phone the CQC on 03000 616161 or email has also started rating services as Outstanding, Good, [email protected] Requires Improvement and Inadequate. By March 2016, CQC expects to have rated every adult social care service The Care Quality Commission in England. Citygate, When considering care services, it’s always a good idea Gallowgate, to check a service’s inspection report and rating on the Newcastle upon Tyne Care Quality Commission’s comprehensive website NE1 4PA www.cqc.org.uk or ask the care provider you are

Lincolnshire Care Association (LinCA)

A Quality of Life and a Standard of Living Lincolnshire has one of the fastest growing populations of older people in the country. Some 25% of its population is older people and this figure is rising. The rolling hills of the Wolds and the popular market towns both inland and along the coast are one of the reasons, alongside cheaper housing, why people retire to the county. This explains why there are a large number of care providers who respond to a wide range of care and support needs. Currently, there are over 300 residential and nursing care homes, home care and extra-care housing providers in the county. Lincolnshire Care Association (LinCA) is a company limited by guarantee representing the interests of care providers from within the independent and voluntary level negotiations, compliance standards and quality sectors. It is independently funded by an annual assessments. membership fee, which is reviewed yearly. There are also Benefits of membership include: representation with specific contributions for particular initiatives and services National and Regional Care Associations and with local that have required enhanced legal and financial advice authorities and the NHS locally and regionally. It also brings – for example advice on new forms of contracts and access to information through a new website; access to contracting. legal, HR and financial services advice; cost efficiencies The Association is managed by a voluntary Board through group purchasing; business development of Directors appointed by its members. Each Director and marketing; training and skills development; represents a specific area of care and support across communications and networking; and the opportunity to the county. Together they represent the Association’s share good practice so that together we can strive towards members at meetings with colleagues from within ensuring that the most vulnerable within our society have the health, adult care and housing sectors to consider access to a good quality of life and standard of living. issues such as commissioning, which includes service For further information regarding Lincolnshire Care design, development and evaluation. In addition, LinCA Association, its members and the benefits of membership is involved in workforce planning and development, visit www.lincolnshirecare.org.uk or contact the emergency planning, safeguarding, contracting and fee Administrator, Sarah Porter on 01522 514444.

The Good Life Guide

The Good Life Guide is designed to help you stay secure ranging from information about healthy eating and suitable and healthy throughout your retirement and covers a wide exercises to hints and tips for avoiding falls. The document range of topics, including how to make your home safer is available on the Council’s website www.lincolnshire. and crime prevention. There is also general health advice, gov.uk; Just type in ‘Good Life Guide’ in the search box.

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 59 Useful contacts Action for Blind People Bargate, Boston PE21 6LJ Tel: 020 7255 4480 Action for Blind People is a national Tel: 01205 364161 Email: [email protected] charity with local reach, providing Email: [email protected] Web: www.aco.uk.net practical help and support to blind Web: www.ageuk.org.uk/ and partially sighted people of all ages. bostonandsouthholland British Institute of Learning We listen, we understand, Difficulties (BILD) Age UK Kesteven we act. Committed to improving the quality of East Lodge, Partnership House, East 53 Sandgate Street, London SE15 1LE life for people with a learning disability. Road, Sleaford NG34 7EQ Tel: 0303 123 9999 Birmingham Research Park Tel: 01529 302843 Email: [email protected] 97 Vincent Drive, Edgbaston Email: enquiries@ Web: www.actionforblindpeople. Birmingham B15 2SQ ageukkesteven.org.uk org.uk Tel: 0121 415 6960 Web: www.ageuk.org.uk/kesteven Email: [email protected] Action on Elder Abuse (AEA) Web: www.bild.org.uk Age UK Lincoln Works to protect, and prevent the 36 Park Street, Lincoln, LN1 1UQ abuse of, vulnerable older adults. British Red Cross Tel: 01522 696000 Helpline: 0808 808 8141 The British Red Cross provides a Email: [email protected] Email: enquiries@ wide range of services throughout Web: www.ageuk.org.uk/lincoln elderabuse.org.uk Lincolnshire including: • first aid courses; Web: www.elderabuse.org.uk Age UK Lindsey The Old School House, Manor House • dial a wheelchair; Age Care Advice Street, Horncastle LN9 5HF • mobility aids; An independent social worker-led Tel: 01507 524242 • support at home; company specialising in the care and Email: [email protected] support of individuals and families • hand, arm and shoulder massage; Web: www.ageuk.org.uk/lindsey living with dementia. • support in emergencies; Tel: 07772 992732 and Age UK Spalding District • event first aid and ambulance 01476 552137 John van Geest Day Centre, support; and Email: [email protected] 1 The Meadows, Park Road, • international family tracing. Web: www.agecareadvice.co.uk Spalding PE11 1XR Unity House, 22 Tollemache Road Tel: 01775 720305 South, Spittlegate Level, Grantham, Adult Care Email: alisonthorold@ Lincs NG31 7UH Customer Service Centre ageukspalding.co.uk Tel: 0845 054 7171 Tel: 01522 782155 Web: www.ageuk.org.uk/ Email: [email protected] Adults Supporting Adults spaldingdistrict Web: www.redcross.org.uk Charitable organisation offering a Alzheimer’s Society Lincolnshire Butterfly Hospice range of community based services, Alzheimer’s Society is an organisation The Butterfly Hospice provides including daytime provision, respite which works to improve the quality of palliative care to anyone over the and extended-stay visits to learn life of people affected by dementia in age of 18 years in the Boston area new skills. England, Wales and Northern Ireland. with a progressive life-limiting illness. Railton House, Sleaford Road Business Lincolnshire Alzheimer’s Society holds The role of the Hospice is to provide Park, Sleaford NG34 7EG various support groups and services palliative care and holistic support to Tel: 01529 416270 across the county. patients and their families, working Email: [email protected] 15 Sixfield Close, Lincoln, in partnership with Lincolnshire Web: www.asaorg.co.uk Lincolnshire LN6 0EJ Community Health Services and the Age UK Tel: 01522 692681 local community. The combined Age Concern and Help Email: [email protected] Tel: 01205 311222 the Aged Web: www.alzheimers.org.uk Email: enquiries@ National helpline: 0800 169 6565 butterflyhospice.com Association of Charitable Web: www.ageuk.org.uk Web: www.butterflyhospice.com Organisations Age UK Boston & South Holland A national umbrella body for The Carers Support Service The Community Room, 32 Strait benevolent charities. For all referrals and general enquiries

60 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Useful contacts continued regarding support for carers, contact Tel: 01522 870602 Bradbury House, Ramsgate, Lincolnshire County Council Carers Email: enquiries@ Louth LN11 0NB Support Service from 8am to 6pm, disabilitylincs.org.uk Tel: 01507 605604 Monday to Friday (except on public Web: www.disabilitylincs.org.uk Email: [email protected] holidays). Elderly Accommodation Counsel Lincolnshire Association of People Tel: 01522 782224 Help older people make informed with Disabilities (LAPD) Email Carers_Team@ choices about meeting their housing LAPD was formed in 1994, by a lincolnshire.gov.uk and care needs. group of disabled people in order In an emergency, or out of hours, call 89 Albert Embankment, to encourage, support and assist the Emergency Duty Team. London SE1 7TP disabled people to make changes, Tel: 01522 782333 Tel: 0800 377 7070 both in their personal lives and in their Carers Trust Web: www.housingcare.org communities that enable them to live Carers Support Centre (North their lives to the full. Friends of the Elderly Lincolnshire). Boundary Street, Lincoln LN5 8PF A charity that supports older people 11 Redcombe Lane, Brigg, North Tel: 01522 530301 who have a range of practical needs. Lincolnshire DN20 8AU Email: [email protected] 40-42 Ebury Street, London SW1W 0LZ Tel: 01652 650585 Web: www.lapd.uk.com Tel: 0207 730 8263 Email: info@ Web: www.fote.org.uk Lincolnshire Home Improvement carerssupportcentre.com Agency (LHIA) Web: www.carerssupport Headway Lincolnshire A local, independent charity that centre.com Headway is the UK’s leading brain operates countywide to deliver injury charity. support, home improvements, repairs Carers UK Helpline: 0808 800 2244 and adaptations to elderly or disabled The voice of carers. Monday to Friday 9am to 5pm adults and the parents and carers of Helpline: 0808 808 7777 Tel: 0754 659 2526 disabled children to enable vulnerable (Open Wednesday and Thursday from Email: headwaylincolnshire@ people to live independently. 10am to 12pm and 2pm to 4pm) headway.org.uk Suite 3, Saracen House, Crusader Road, Web: www.carersuk.org Web: www.headway.org.uk City Office Park, Tritton Road, Crossroads - Caring For Carers - Healthwatch Lincolnshire Lincoln LN6 7AS South Humber Ltd Unit 12, 1-2 North End, Swineshead, Tel: 01522 516300 18 Hainton Avenue, Boston PE20 3LR Email: [email protected] Grimsby DN32 9BB Tel: 01205 820892 Web: www.lincshia.org Tel: 01472 345842 Web: www.healthwatch Lincolnshire Independent Living Email: crossroads@southhumber. lincolnshire.co.uk fsnet.co.uk Assisting disabled people and those IndependentAge associated with all matters relating to Dementia UK A growing charity helping older advice across benefits and services Dementia UK is a national charity, people to live more fulfilling lives which may improve a user’s life. committed to improving quality of life through the “ABC” of Advice, c/o VoiceAbililty for all people affected by dementia. Befriending and Campaigning. 5 Saxilby Enterprise Park, We provide mental health nurses Tel: 0207 605 4200 Skellingthorpe Road, specialising in dementia care, called Advice Line: 0800 319 6789 Saxilby, Lincoln LN1 2LR Admiral Nurses Email: charity@ Email: admin@lincolnshire 6 Camden High Street, independentage.org independentliving.co.uk London NW1 0JH Web: www.independentage.org Twitter: @lincsindliving Tel: 0207 697 4160 Web: www.lincolnshire Email: [email protected] Lincoln and Lindsey Blind Society independentliving.org.uk Web: www.dementiauk.org Lincoln and Lindsey Blind Society exists to enhance the quality of life Lincolnshire Integrated Community Disability Lincs of blind, partially sighted and visually Equipment Service (ICES) Ancaster Day Centre, Boundary Street, impaired people whatever their age or Orchard House, Orchard Street, Lincoln LN5 8NJ circumstances in life. Lincoln LN1 1BA >>

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 61 Useful contacts continued

>> Tel: 01522 553959/01522 554175 Tel: 01467 566050 Ground Floor South, Castle House, Email: wendy.ramsey@ Email: annette.tweedie@ 37-45 Paul Street, London EC2A 4LS lincolnshire.gov.uk granthammencap.co.uk Tel: 0207 490 8656 Web: www.granthammencap.co.uk Minicom: 0207 490 8656 Macmillan Lincoln Office Email: [email protected] Macmillan improves the lives of Supported living for adults with Web: www.ndcs.org.uk people affected by cancer locally. The learning disabilities in the Lincoln and service provides practical, medical, PALS (Lincolnshire Patient and Boston areas. emotional and financial support and Advice Liaison Service) Community Centre, Croft Street, pushes for better cancer care. Email: [email protected] Lincoln LN2 5AX Tel: 0808 808 0000 Text: 07815 707746 Tel: 01522 536765 Web: www.macmillan.org.uk Grantham & District Hospital Email: [email protected] Lincoln Located adjacent to Ward 6 The Macmillan Cancer Information & MS Society Tel: 01476 464861 Support Centre The MS Society is the UK’s leading Lincoln County Hospital Lincoln County Hospital, Greetwell MS charity. Since 1953, they’ve been Located near Main Reception Road LN2 5QY providing information and support, Tel: 01522 707071 funding research and fighting Tel: 01522 573799 Pilgrim Hospital Email: macmillan.infosupport@ for change. Located in Main Reception MS National Centre (MSNC) ulh.nhs.uk Tel: 01205 446243 Grantham 372 Edgware Road, London NW2 6ND The Macmillan Cancer Information and Tel: 0208 438 0700 Parkinson’s Society Support Centre Email: [email protected] Parkinson’s UK Outpatients Department, Grantham Web: www.mssociety.org.uk 215 Vauxhall Bridge Road, and District Hospital, Freephone helpline for the National MS London SW1V 1EJ 101 Manthorpe Road, Society. They can provide details for Tel: 0808 800 0303 Grantham NG31 8DG Lincolnshire MS Societies. Email: [email protected] Tel: 01476 464978 Tel: 0808 800 8000 Web: www.parkinsons.org.uk Email: macmillan.infosupport@ Boston & South Holland Branch Penderels Lincolnshire ulh.nhs.uk Tel: 01205 724550 Aims to assist people with all aspects Boston Email: [email protected] of independent living. The Macmillan Cancer Information & North Hykeham Haverholme Priory Offices, Support Centre Tel: 01522 838220 Haverholme Park, Haverholme, Main Reception, Pilgrim Hospital, Email: [email protected] Ewerby, Sleaford NG34 9PF Sibsey Road, Boston PE21 9QS Tel: 01526 833803 Tel: 01205 446392 National Activity Providers Email: lincolnshire@ Email: macmillan.infosupport@ Association (NAPA) penderelstrust.org.uk ulh.nhs.uk Promotes the importance of activities Web: www.penderelstrust.org.uk for older persons. Macmillan Palliative Carers Support Tel: 0207 078 9375 Registered Nursing Home c/o Carers Connect Email: [email protected] Association (RNHA) Age UK, Park Street, Lincoln LN1 1UQ Web: www.napa-activities.com Campaigns for high standards in Tel: 01522 696000 nursing home care. Email: [email protected] National Deaf Children’s Society Tel: 0121 451 1088 Web: www.carersconnect.org.uk The National Deaf Children’s Society Web: www.rnha.co.uk (NDCS) is the leading charity dedicated Mencap to creating a world without barriers for Relatives and Residents Mencap National Helpline deaf children and young people. NDCS Association, The Tel: 0808 808 1111 is an organisation of families, parents Exists for older people needing, or Email: [email protected] and carers, providing emotional living in, residential care and the Grantham Office and practical support through our families and friends left behind. The Cree Centre, Aire Road, Freephone Helpline, our network of Tel: 0207 359 8148 Grantham NG31 7QP trained support workers. Web: www.relres.org

62 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Useful contacts continued

Rethink Carers with sensory impairment needs, to Borough and South Holland. Support for families living with mental build confidence and self-esteem, Elmer House, Finkin Street, ill health. Carers support services. develop communication skills, Grantham, Supported living for people with promote independent living and Lincolnshire NG31 5QZ mental ill health. develop mobility skills. Tel: 01476 592775 Rethink Advice and BID Services, 7 Checkpoint Court Email: [email protected] Information Service Sadler Road, Lincoln LN6 3PW Web: www.blind-society.org.uk Tel: 0300 500 0927 Tel: 01522 848295 Web: www.rethink.org Text: 07702 939165 St. Barnabas Hospices Email: [email protected] St Barnabas provides specialist Samaritans Web: www.silcs.org.uk palliative and end of life care so that Available 24 hours a day to provide everyone can access and receive the confidential emotional support for The Silver Line support they need to live well and people who are experiencing feelings The Silver Line is the only free ease the process of dying. of distress, despair or suicidal thoughts. confidential helpline providing Tel: 01522 511566 You don’t have to be suicidal to get information, friendship and advice Email: enquiries@ in contact. to older people, open 24 hours a stbarnabashospice.co.uk 17 Hungate, Lincoln LN1 1ES day, every day of the year. Launched Web: www.stbarnabashospice.co.uk Tel: 0845 790 9090 by Dame Esther Rantzen, The Silver Email: [email protected] Line aims to combat loneliness in Stroke Association Web: www.samaritans.org the over-65s by providing friendship, The Stroke Association provides information and advice through calls practical advice, essential information Shine Network to trained volunteers. and emotional support for stroke Award-winning network of people Specially trained helpline staff: survivors, carers and families and organisations involved in mental • offer information, friendship and National helpline: 0303 303 3100 health. The team can do a lot to put advice; Textphone: 18001 0303 3033 100 people in touch with each other and Email: [email protected] • link callers to local groups and to help them work together more Web: www.stroke.org.uk closely and effectively. services; Information and advice. • offer regular befriending calls; and Lincoln and District Stroke Club Involve@Lincoln • protect and support those who are Ancaster Day Centre, 12 Mint Lane, Lincoln LN1 1UD suffering abuse and neglect. Lincoln LN5 8PF Tel: 07969 872804 Tel: 0800 470 8090 Tel: 01522 537301 Email: [email protected] Web: www.thesilverline.org.uk Total Voice Advocacy Twitter: @lincsSHINE South Lincolnshire Blind Society Voiceability, Web: www.lincsshine.co.uk South Lincolnshire Blind Society (SLBS) 5 Saxilby Enterprise Sensory Impairment Lincolnshire is a major provider of services for blind Skellingthorpe Road, Saxilby County Service (SILCS) and partially sighted people and their Lincoln LN1 2LR The service aims to create carers, who live in the districts of North Tel: 01522 706580 opportunities for adults and children Kesteven, South Kesteven, Boston Email: [email protected]

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 63 24 hour nursing, residential, dementia and respite care

Large single en-suite rooms which can be decorated and customised to suit you

Respite, Nursing and Residential care

Stroke Rehabilitation care

Stoma care

Specialist Palliative care services including syringe drivers, nasal gastric tubes & peg feeding

We have a specialist Dementia Unit which caters for Alzheimers, Vascular dementia, Lewy bodies dementia and Picks disease established over 30 years

Meadows Edge aims to develop individualised care plans to meet the needs of each of our clients. The purpose of our care plans is to help clients maintain their physical and mental well being, with a view to encouraging their own independence.

We provide homely surroundings and encourage clients to being in their own possessions for their added comfort and happiness.

We have no restrictions on visiting times as we fully understand that this is our clients home.

Meadows Edge makes efforts to encourage the family and friends to participate in the social activities provided for the clients. Wyberton West Road, Meadows Edge gives the opportunity for clients to have the Boston, freedom of choice and freedom of expression within safe Lincolnshire PE21 7JU practise to all clients staying with us for either short or long term care. t: 01205 353271 e: [email protected] www.meadowsedge.co.uk

Providing a family-like environment where residents can feel safe, comfortable and cared about Service category information is obtained from CQC and historic information recorded by the Council. These Boston categories change regularly and you should contact the provider for current information on care they provide.

Boston care homes

ASHRIDGE RALPHLAND CARE HOME 14 Tower Road, Boston PE21 9AD Ralphs Lane, Frampton West, Tel: 01205 366922 OP LDA YA Nr Boston PE20 1QU FRAMPTON HOUSE RESIDENTIAL CARE HOME ● Tel: 01205 722332 OP D PD MH YA West End Road, Frampton, Boston PE20 1BT SKIRBECK COURT (OSJCT) ● Tel: 01205 724216 OP D 55a Spilsby Road, GARDENS RESIDENTIAL HOME, THE Boston PE21 9NU 88 Sleaford Road, Boston PE21 8EY Tel: 0800 988 8133 Advert page 7 OP Tel: 01205 359797 OP D VAUXHALL COURT CARE HOME ● MANOR GATE CARE HOME Vauxhall House, Frieston Road, 190 Causeway, Wyberton, Boston PE21 7BS Boston PE21 0JW Tel: 01205 366260 OP D Tel: 01205 354911 OP D MH MINSTRELS RESIDENTIAL HOME, THE WILLOUGHBY GRANGE CARE HOME Main Road, Wrangle, Boston PE22 9AJ Willoughby Road, Boston PE21 9EG Tel: 01205 870910 OP D Tel: 01205 608705 Advert page 80 OP D OLD RECTORY, THE WOODLANDS COURT CARE HOME Main Road, Stickney, Nr. Boston PE22 8AY Boston Road, Kirton, Boston PE20 1DS Tel: 01205 480885 OP D PD Tel: 01205 723355 OP D

Boston care homes with nursing

ELMWOOD HOUSE NURSING HOME ● WHITE GABLES CARE HOME ● 88 Sleaford Road, Boston PE21 8EY 21 Willington Road, Kirton, Boston PE20 1EP Tel: 01205 369235 OP PD Tel: 01205 723874 Advert below D

GEORGIANS (BOSTON) LTD, THE ● WILLOUGHBY GRANGE CARE HOME 50 Wide Bargate, Boston PE21 6RY Willoughby Road, Boston PE21 9EG Tel: 01205 364111 OP D PD MH SI Tel: 01205 608705 Advert page 80 OP D

HUNTERS CREEK CARE HOME ● WOODLANDS COURT CARE HOME 130 London Road, Boston PE21 7HB Boston Road, Kirton, Boston PE20 1DS Tel: 01205 358034 Advert inside back cover OP D PD YA Tel: 01205 723355 OP D MEADOWS EDGE CARE HOME ● Where quality of life counts Wyberton West Road, Wyberton, White Gables Boston PE21 7JU Care home (Boston) Tel: 01205 353271 Advert page 64 OP D White Gables is situated in the heart of the small but busy village of Kirton, which boasts a range ST JOHN’S NURSING HOME of amenities including a church, shops, a post White House Lane, Boston PE21 0BE office and a library, all of which can be found within easy reach of the home. Tel: 01205 366059 OP D 21 Willington Road, Kirton, Boston PE20 1EP WESTFIELD NURSING HOME Tel: 01205 723874 Email: [email protected] Members 34 Sleaford Road, Boston PE21 8EU Web: www.whitegablesboston.co.uk of The RNHA Tel: 0843 506 9452 Advert page 20 OP D LDA

● Lincolnshire Care Association member - see page 59 Advertisers are highlighted

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 65 HOLLY TREE LODGE CARE HOME 3 EASTGATE, SCOTTON, GAINSBOROUGH, LINCOLNSHIRE DN21 3QR Telephone: 01724-762537 E-Mail: [email protected] Registered Manager: Anne Atkinson E-Mail: [email protected]

Please see our website www.hollytreecare.co.uk and our recommendations on www.carehomes.co.uk

Holly Tree Lodge is situated within the heart of the picturesque village of Scotton which is within easy reach of both Scunthorpe and Gainsborough. It is a two storey detached property that stands within its own gardens and has views of the countryside. The Home is able to offer packages ranging from one day respite to long term care and continuing care. At Holly Tree Lodge, we care for people with nursing needs and also for people with social care needs especially those related to memory loss and dementia.

The Home is well furnished to create a comfortable and homely atmosphere that offers a safe and secure environment. The accommodation is spacious and appropriate. The living area has been adapted to reduce the risks associated with the needs of the residents.

There are four lounges and two dining rooms which have recently been refurbished to provide bright and welcoming communal areas for residents and visitors to the Home.

There are large garden areas which have within it a number of smaller areas offering some privacy for individuals. The gardens are safe and accessible, to our residents.

The approach of the staff within the Home ensures that the person is cared for in an individualised way, promoting freedom of choice.

All people within the Home have comprehensive support plans that are person-centered to meet their individual needs and include individual choices and social inclusion. The support plans are regularly reviewed by the management team and staff. This ensures that the person’s requirements and wishes are taken into account within daily activities.

We welcome telephone enquiries at any time and also invite you to call in at the Home to have a look around.

No appointment is necessary, though if you VSHFLÀFDOO\ZLVKWRVSHDNWRRXU0DQDJHU Anne, please call beforehand to ensure she is on duty when you intend to visit. Gainsborough Gainsborough care homes

CHESTNUT HOUSE OLD RECTORY, THE ● 62 High Street, Marton DN21 5AW Sturton Road, Saxilby, Tel: 01427 718272 MH YA AD Lincoln LN1 2PG Tel: 01522 702346 OP D FOXBY COURT (OSJCT) ● Middlefield Lane, Gainsborough DN21 1QR REDCOTE RESIDENTIAL HOME Tel: 01427 613376 Advert page 7 OP 23 Gainsborough Road, Lea, Gainsborough DN21 5HR GROSVENOR HOUSE CARE HOME ● Tel: 01427 615700 OP 19 Back Street, East Stockwith, Gainsborough DN21 3DL Tel: 01427 616950 Advert page 42 OP D PD YA ST OGGS 14 Front Street, Morton, KINGSWAY CLAYTON HOUSE Gainsborough DN21 3AA RESIDENTIAL CARE HOME ● Tel: 01427 617173 MH YA AD 9-11 Lea Road, Gainsborough DN21 1LW Tel: 01427 613730 OP LDA TIGH BRUADAIR Summer Hill, MANOR, THE Gainsborough DN21 1HQ The Green, Scotter, Gainsborough DN21 3UD Tel: 01427 611541 LDA YA Tel: 01724 764884 OP D MH WISPINGTON HOUSE ● NORTH WARREN HOUSE 41 Mill Lane, Saxilby, North Warren Road, Gainsborough DN21 2TU Lincoln LN1 2QD Tel: 01427 612171 OP Tel: 01522 703012 OP D PD SI

developed by the publisher of this Directory With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • extra information, photos and direct • search by postcode/town and care type website links for hundreds of providers • Information on standards of care • request a brochure • links to the latest inspection reports • checklists to take with you when you visit Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

● Lincolnshire Care Association member - see page 59 Advertisers are highlighted

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 67

Gainsborough care homes with nursing

BLENHEIM CARE CENTRES GABLES MANOR Hemswell Cliff, Ingleby, Saxilby, Lincoln LN1 2PQ Gainsborough DN21 5TJ Tel: 01522 704250 LDA Tel: 01427 668175 OP PD YA GROSVENOR HOUSE CARE HOME ● BLYTON COURT 19 Back Street, East Stockwith, 3 Laughton Road, Blyton, Gainsborough DN21 3DL Gainsborough DN21 3LG Tel: 01427 616950 Advert page 42 OP D PD YA Tel: 01427 628791 PD MH YA HOLLY TREE LODGE CARE HOME ● CHEYNE HOUSE CARE HOME ● 3 Eastgate, Scotton, Main Street, North Carlton, Gainsborough DN21 3QR Lincoln LN1 2RR Tel: 01724 762537 Advert page 66 OP D PD LDA Tel: 01522 730078 Advert below and page 73 OP D HOWSON CARE CENTRE ● DROVERS CALL CARE HOME ● Marton Road, Willingham-by-Stow, 186 Lea Road, Gainsborough DN21 5JU Gainsborough DN21 1AN Tel: 01427 788283 OP D LDA MH YA Tel: 01427 678300 Advert page 68 OP D PD LAUGHTON CROFT CARE HOME ELIOT HOUSE WITH NURSING ● Crooked Billet Street, Morton, Gainsborough Road, Scotter Common, Gainsborough DN21 3AH Gainsborough DN21 3JF Tel: 01427 617545 OP D PD MH Tel: 01724 762678 OP D PD MH SI YA AD

FERNDENE CARE HOME ● MANOR NURSING HOME, THE ● Parksprings Road, Dog & Duck Lane, Morton, Gainsborough DN21 1NY Gainsborough DN21 3BB Tel: 01427 810700 OP D Tel: 01427 612796 OP D MH

FOXBY HILL CARE HOME ● MIDDLEFIELD HOUSE NURSING HOME Foxby Hill, Middlefield Lane, Gainsborough DN21 1PN Gainsborough DN21 1TY Tel: 01427 611231 OP D PD MH SI YA Tel: 01427 615577 LDA YA

Cheyne House Care Home is one of the best care homes in Lincolnshire and is registered for residential, nursing residents, specialising with those living with the effects of dementia. In our last audit NHS Lincolnshire awarded the home a score of 94% for deprivation of liberty and safeguarding. With our Registered and Mental Health Nurses we offer 24 hour nursing care along with care staff and ancillary staff whose knowledge in dementia supports our residents and their families Cheyne House Care Home: Main Street, North Carlton, Lincoln, Lincolnshire, LN1 2RR rated as 94% for the Deprivation of Telephone/Fax: 01522 730078 • Mobile: 07780 685075 • Email: [email protected] Liberty and Safeguarding It is in your best interest to visit Cheyne House prior to making any decisions for yourself or your loved ones.

● Lincolnshire Care Association member - see page 59 Advertisers are highlighted

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 69 Grantham Grantham care homes

APPLE TREES CARE & CAYTHORPE RESIDENTIAL HOME REABLEMENT CENTRE (OSJCT) ● 77 High Street, Caythorpe, Arlington Gardens, Grantham NG31 7GQ Grantham NG32 3DP Tel: 0800 988 8133 Advert page 7 OP D PD MH SI Tel: 01400 272552 Advert below OP D

AVERY LODGE ● FAIRVIEW FARM ● 37 Beacon Lane, Gloucester Road, Grantham NG31 9DN Grantham NG31 8RJ Tel: 01476 590674 OP D PD Tel: 01476 570507 LDA

AYRSHIRE HOUSE ● GREGORY HOUSE (OSJCT) ● 24-26 Main Road, Long Bennington, Welby Gardens, Newark NG23 5EH Grantham NG31 8BN Tel: 01400 281971 LDA Tel: 0800 988 8133 Advert page 7 OP

BELVOIR HOME CARE HOME HARROW STREET, 18 Brownlow Street, 18 Harrow Street, Grantham NG31 8BE Grantham NG31 6HF Tel: 01476 565454 OP D Tel: 01476 574429 OP PD LDA SI YA

BIRCHWOOD RETIREMENT HOME MILLFIELD HOUSE 6-8 Dudley Road, Grantham NG31 9AA 13 Back Lane, Colsterworth, Tel: 01476 562042 OP D Grantham NG33 5NJ Tel: 01476 860270 LDA SI YA CASTLEGATE HOUSE RESIDENTIAL HOME 49 Castlegate, Grantham NG31 6SN Tel: 01476 560800 OP D

Grantham care homes with nursing

BELTON LODGE NURSING HOME HARROWBY LODGE NURSING HOME ● 213 Belton Lane, 4 Harrowby Lane, Grantham NG31 9PW Grantham NG31 9HX Tel: 01476 579798 OP Tel: 01476 568505 OP D PD YA

Quality Rating ‘excellent’ KINGS COURT NURSING HOME Caythorpe provides for older people and Church Street, Grantham NG31 6RR people with dementia. Tel: 01476 576928 Advert page 28 OP D PD MH SI YA The Home provides a full range of services and facilities: • Home cooking is provided and all diets are catered for • Trained staff • Regular relative/resident meetings NEWTON HOUSE • Dental, clergy, hairdressing & chiropody Residential Home • Own furniture/pets welcome by prior arrangement 148 Barrowby Road, Grantham NG31 8AF • Access to wireless internet and DVD equipment • Enclosed Garden • Activities/outings organized Tel: 01476 452380 Advert page 84 OP D PD MH YA Ҋ,ҋYHEHHQKHUHIRUD • Day care service also provided \HDUQRZ,UHJXODUO\ • Registered for 14 residents ODXJK MRNHZLWK Members of National Association for WKHVWDII.’ ST EDMUND’S NURSING HOME Providers of Activities for older people Len (Resident) Worcester Road, Grantham NG31 8SF Tel: 01400 272552. 77 High Street, Caythorpe, Grantham, Lincolnshire NG32 3DP Caythorpe Tel: 01476 576811 OP PD YA

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70 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Horncastle Horncastle care homes

BRAMHALL ● NETHERLANDS 1 Butt Lane, Tattershall, Lincolnshire LN4 4NL Spilsby Road, Tel: 01526 342632 OP D Horncastle LN9 6AL Tel: 01507 522009 LDA YA CLARENCE HOUSE AND THE GRANARY 53 West Street, Horncastle LN9 5JE NIGHTINGALE HOUSE CARE CENTRE Tel: 01507 524466 LDA YA Main Road, Bucknall, Lincoln LN10 5DT EASTWOOD LODGE ● Tel: 01526 388261 Advert inside front cover OP PD Stanhope Avenue, Woodhall Spa, Lincoln LN10 6SP Tel: 01526 352188 OP D RUSSELL GREEN CARE HOME 11 Stanhope Avenue, GROVE RESIDENTIAL CARE HOME, THE Woodhall Spa LN10 6SP Main Street, West Ashby, Horncastle LN9 5PT Tel: 01526 352879 OP D PD SI Tel: 01507 522507 OP D SI WESTERLEY RESIDENTIAL CARE HEATHERLEA HOUSE RESIDENTIAL CARE HOME HOME FOR THE ELDERLY ● 109 Tor-o-Moor Road, Westerley, The Broadway, Woodhall Spa LN10 6SD Woodhall Spa LN10 6SQ Tel: 01526 353394 OP D Tel: 01526 352231 OP

Horncastle care homes with nursing

SOUTH WOLD NURSING HOME TORAY PINES CARE HOME ● South Road, Tetford, Horncastle LN9 6QB School Lane, Coningsby LN4 4SJ Tel: 01507 533393 OP D Tel: 01526 344361/2 Advert inside back cover OP D PD YA

TANGLEWOOD CARE HOME ● 36 Louth Road, Horncastle LN9 5EN Tel: 01507 527265 Advert inside back cover OP D PD YA

Holy Trinity Collegiate Church, Tattershall

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Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 71 Lincoln Lincoln care homes

AN CALADH HOUSE ERMINE HOUSE (OSJCT) ● 4 Church Hill, Washingborough, Lincoln LN4 1EH Laughton Way, Ermine Estate, Lincoln LN2 2EX Tel: 01522 790110 LDA YA Tel: 0800 988 8133 Advert page 7 OP

ASHLEY COURT ● FOSSE HOUSE (OSJCT) ● 1 Ashley Court, Boundary Street, Lincoln LN5 8PQ Hykeham Road, Lincoln LN6 8AA Tel: 01522 539247 PD YA Tel: 0800 988 8133 Advert page 7 OP

BERNADETTE HOUSE ● GROVE CARE CENTRE, THE The Old Vicarage, South Park, Lincoln LN5 8EW 14 Church Road, Skellingthorpe, Lincoln LN6 5UW Tel: 01522 521926 Advert below OP D Tel: 01522 500710 OP D PD

BOULTHAM PARK HOUSE (OSJCT) ● HARTSHOLME HOUSE (OSJCT) ● Rookery Lane, Lincoln LN6 7PH Ashby Avenue, Hartsholme, Lincoln LN6 0ED Tel: 0800 988 8133 Advert page 7 OP D Tel: 0800 988 8133 Advert page 7 OP D

BRANTLEY MANOR CARE HOME ● LAURELS, THE Brant Road, Lincoln LN5 8RX Sheridan Close, Lincoln LN2 4JX Tel: 01522 543866 Advert below OP D Tel: 01904 430600 OP PD MH SI YA

CANWICK COURT CARE CENTRE LINDUM PARK HOUSE CARE HOME 78 South Park, Lincoln LN5 8ES 1-2 Lindum Road, Lincoln LN2 1NN Tel: 01522 544595 OP D Tel: 01522 545099 OP LDA MH YA

Bernadette House 122 SCORER STREET Lincoln LN5 7SX The Old Vicarage, South Park, Lincoln LN5 8EW Holistic Residential and Day Care for adults Specialising in dementia care, day care, with learning disabilities / high functioning respite and end of life for the elderly with all Autistic Spectrum Disorders dietary and care needs catered for. Excellent Services *** (CQC) Our homely accommodation for private and • Small homely environment • Person centred service funded residents includes newly refurbished • Active community participation • Enhancing life skills en-suite rooms all set in one acre of • Individual structured programmes • Live-in management team picturesque gardens within close proximity Tel: 01522 521926 of the shops and amenities. • Highly trained mature staff

Email: [email protected] • Web: www.bernadettehouseltd.co.uk Tel: 01522 804 167 Email: [email protected] www.scorerstreet.co.uk

• Daycare Brantley Manor • Respite Care • Older person needs met Brantley Manor lies just two • Staff qualiﬁed and experienced in miles south of one of England’s Alzheimer’s/Dementia most historic cathedral cities, • Attractively decorated rooms Lincoln. The property is close • 24 hour call systems to local amenities and is • Wheelchair access surrounded by mature trees • Fresh, vaired menu for all diets and hedges. • Group activities • Highly qualiﬁed & friendly staff

Address: Brantley Manor Care Home, Brant Road, Lincoln, Lincolnshire, LN5 8RX Telephone: 01522 543866 Web: www.pearlcare.co.uk Email: [email protected]

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72 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Lincoln care homes continued

MONSON RETIREMENT HOME ● STONES PLACE 9-11 Monson Street, Lincoln LN5 7RZ Skellingthorpe Road, Lincoln LN6 0PA Tel: 01522 520643 Advert page 74 OP D Tel: 01522 684325 OP

REDCOTE HOUSE RESIDENTIAL CARE HOME SWALLOW LODGE Redcote Drive, Lincoln LN6 7HQ Fen Lane, North Hykeham, Lincoln LN6 8UZ Tel: 01522 500796 OP D Tel: 01522 555501 OP D PD LDA SI

RIDGEWAY CARE CENTRE TAMAR HOUSE 2-6 The Avenue, Lincoln LN1 1PB 5 Riseholme Road, Lincoln LN1 3SN Tel: 01522 530552 OP D Tel: 01522 524093 LDA YA

RUCKLAND COURT CARE HOME (LACE) ● TIGH ALLENE Ruckland Avenue, Lincoln LN1 3TP 2A Church Hill, Washingborough, Lincoln LN4 1EH Tel: 01522 514444 Advert page 5 OP D Tel: 01522 797947 LDA

SCORER STREET, 122 WEST DEAN CARE HOME Lincoln LN5 7SX 77-79 Yarborough Road, Lincoln LN1 1HS Tel: 01522 804167 Advert page 72 LDA Tel: 01522 568248 OP LDA MH YA

Lincoln care homes with nursing

ALTHAM COURT RESIDENTIAL AND NURSING HOME EASTHOLME CARE HOME Altham Terrace, Lincoln LN6 7SP 74-75 South Park, Lincoln LN5 8ES Tel: 01522 716314 Advert page 74 OP PD Tel: 01522 521956 OP D PD

BUNKERS HILL CARE HOME ● ECCLESHARE COURT CARE HOME 1-39 (LACE) ● 1 Ross Close, off Carlton Boulevard, Lincoln LN2 4WQ Ashby Avenue, Lincoln LN6 0ED Tel: 01522 575139 OP D PD MH YA Tel: 01522 514444 Advert page 5 OP D

CATHEDRAL NURSING HOME ECCLESHARE COURT CARE HOME 40-64 (LACE) ● 23 Nettleham Road, Lincoln LN2 1RQ Ashby Avenue, Lincoln LN6 0ED Tel: 01522 526715 OP D Tel: 01522 514444 Advert page 5 OP D

CHERRY TREE LODGE NURSING HOME GREETWELL HOUSE NURSING HOME 133 Macaulay Drive, Lincoln LN2 4ET 70 Greetwell Close, Lincoln LN2 4BA Tel: 01522 545580 LDA YA Tel: 01522 521830 OP PD YA

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GROSVENOR HALL CARE HOME ● ROMAN WHARF NURSING HOME Newark Road, Lincoln LN5 8QT 1 Roman Wharf, Tel: 01522 528870 OP D PD Lincoln LN1 1SN HARVEST HOUSE NURSING HOME Tel: 01522 524808 OP D PD SI YA 126 Carholme Road, Lincoln LN1 1SP ST CLAIRE’S NURSING HOME Tel: 01522 513202 OP D Birchwood Avenue, Doddington Park, HEALTHLINC APARTMENTS Lincoln LN6 0QT Cliff Road, Welton, Lincoln LN2 3JN Tel: 01522 684945 OP PD Tel: 01673 862300 OP PD LDA MH SI YA WILLOW COURT HOMER LODGE CARE CENTRE Croft Lane, Cherry Willingham, 23-26 Monson Street, Lincoln LN5 7RZ Lincoln LN3 4JW Tel: 01522 530108 Advert inside front cover OP Tel: 01522 595391 OP D A choice of elderly care options in Lincoln

We know that personalised care in a warm and welcoming place, that’s To ﬁnd out more about your elderly close to your family and friends is care options in Lincoln † really important. Call 0333 220 4756 That’s why we offer long and short stay care options in Lincoln. What’s Look for Altham Court in the more, you don’t need our health listings section. insurance to stay with us.

† Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. Calls may be monitored and may be recorded.

C seniorsand since servingaring 1991 for monson More than just a place to live... retirement home Monson Retirement Home is truly a ‘home’ to our residents. We provide a caring, safe and sociable environmentnt situated in the centre of Lincoln for easy access. Long Term, Rehabilitation and Respite care. Designed for comfort and entertainment with modern conveniences, we are constantly improving our facilities. This year we will beneﬁt from a new lounge, large courtyard garden and a pub with SKY Sports and Entertainment. T: 01522 520643 E. [email protected] www.monsonrh.co.uk

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74 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Louth

Louth care homes

ALDERSON HOUSE NEWHAVEN RESIDENTIAL HOME ● Saltfleet Road, Theddlethorpe, Mumby Road, Huttoft, Alford LN13 9RF Mablethorpe LN12 1PH Tel: 01507 490294 OP LDA Tel: 01507 338584 MH YA OAK LODGE ASHTREE HOUSE ● Stanley Avenue, Mablethorpe LN12 1DP Church Lane, Withern, Alford LN13 0NG Tel: 01507 479782 LDA Tel: 01507 450373 Advert page 76 OP D RIVERSIDE BEECHES, THE Ramsgate Road, Louth LN11 0NJ 28 South Street, Louth LN11 9JT Tel: 01507 608311 LDA Tel: 01507 603862 OP ROWANS, THE BOULEVARD HOUSE 266 Eastgate, Louth LN11 8DJ 1 The Boulevard, Mablethorpe LN12 2AD Tel: 01507 608081 PD LDA YA Tel: 01507 473228 LDA YA SEATON HOUSE CHIMNEYS CARE HOME, THE 153 Eastgate, Louth LN11 9AJ 1 Station Road, Alford LN13 9HY Tel: 01507 611071 LDA Tel: 01507 462789 OP SENSE - MONKS DYKE ROAD, 54 DOULTON COURT CARE HOME Louth LN11 9AN Alford Road, Sutton-on-Sea LN12 2HF Tel: 01507 609331 PD LDA SI Tel: 01507 438597 Advert page 80 OP D PD SENSE - MONKS DYKE ROAD, 56 ELMS CARE HOME, THE Louth LN11 9AN Elm Drive, Louth LN11 0DE Tel: 01507 610877 LDA SI Tel: 01507 438277 Advert page 80 OP D SENSE - OLD MILL PARK, 25 FIR CLOSE Louth LN11 0NY 2 Westgate, Louth LN11 9YH Tel: 01507 608052 LDA SI Tel: 01507 603882 OP D SOUTH FARM RESIDENTIAL HOME FOTHERBY HOUSE ● Huttoft Road, Sutton-on-Sea, Mablethorpe LN12 2RU Louth Road, Fotherby, Louth LN11 0UG Tel: 01507 443746 OP LDA Tel: 01507 607237 OP

GABLES, THE Willoughby Road, Cumberworth, Alford LN13 9LF Tel: 01507 490661 OP D LDA SI YA

LINK HOUSE Main Road, Withern LN13 0NB Tel: 01507 450403 LDA YA

LIVINGSTONE COURT Stanley Avenue, Mablethorpe LN12 1DP Tel: 01507 479333 LDA

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Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 75 Louth care homes continued

SUMMERFIELD REST HOME VICTORIA HOUSE RESIDENTIAL HOME 10-12 Park Road East, Sutton-on-Sea, 31 Station Road, Alford LN13 9JB Mablethorpe LN12 2NL Tel: 01507 463292 OP D PD Tel: 01507 441969 OP D WAVERLEY SUTTON LODGE NURSING 164 High Street, Mablethorpe LN12 1EJ & RESIDENTIAL CARE HOME Tel: 01507 473071 OP LDA Station Road, Sutton-on-Sea, Mablethorpe LN12 2HR WILLOUGHBY HOUSE Tel: 01507 441905 OP PD YA Willoughby Road, SWALLOWDALE Sutton-on-Sea LN12 2NF 5 Bilsby Road, Alford LN13 9EW Tel: 01507 442555 LDA YA Tel: 01507 463833 LDA WYNGATE RESIDENTIAL SYCAMORES, THE CARE HOME 45 South Street, Alford LN13 9AN Alford Road, Mablethorpe LN12 1PX Tel: 01507 463225 LDA Tel: 01507 477531 OP D PD

Louth care homes with nursing

DOULTON COURT MIRAMAR NURSING HOME CARE HOME 20 Trusthorpe Road, Sutton-on-Sea, Mablethorpe LN12 2LT Alford Road, Sutton-on-Sea LN12 2HF Tel: 01507 442484 MH Tel: 01507 438597 Advert page 80 OP D PD ORCHARD HOUSE CARE HOME ● ELMS CARE HOME, THE Grosvenor Road, Mablethorpe LN12 1EL Elm Drive, Louth LN11 0DE Tel: 01507 472203 OP D PD YA Tel: 01507 438277 Advert page 80 OP D SANDPIPER CARE HOME ● FOUNTAINS CARE CENTRE, THE South Street, Alford LN13 9AQ Church Lane, Tetney, Tel: 01507 462112 Advert inside back cover OP D PD Grimsby DN36 5JX STEWTON HOUSE ● Tel: 01472 210456 Advert inside front cover OP D PD 28 Stewton Lane, Louth LN11 8RZ Tel: 01507 602961 OP MADEIRA HOUSE 129-131 High Holme Road, WOLDS CARE CENTRE, THE ● Louth LN11 0HD North Holme Road, Louth LN11 0JF Tel: 01507 607452 OP D PD SI Tel: 01507 603869 OP D PD MH SI YA

%WLXVII,SYWITVSZMHIWELSQIP]IRZMVSRQIRXMR [LMGLXLIIPHIVP][MXLZEV]MRKJSVQWSJHIQIRXME EVIGEVIHJSVERHIREFPIHXSQE\MQM^IXLIMV GETEGMX]XSIRNS]PMJIF]QIIXMRKXLIMVTL]WMGEP WSGMEPGYPXYVEPIQSXMSREPERHWTMVMXYEPRIIHW

%PPWXEJJEVIXVEMRIHXSHIPMZIV½VWXGPEWWMRHMZMHYEPM^IHGEVIQIIXMRKXLIGLERKMRK Ashtree House RIIHWSJSYVVIWMHIRXW;ISJJIVTIVQERIRXVIWTMXIERHHE]GEVI[MXLMR Church Lane, Withern ELSQIP]JEQMP]SVMIRXEXIHIRZMVSRQIRX[LIVIXLIUYEPMX]SJ Alford, Lincs GEVIMWVI¾IGXIHMRXLILETTMRIWWSJSYVVIWMHIRXW LN13 0NG Phone: 01507 450 373 'SRXEGXYWWLSYPH]SYVIUYMVIER] E-Mail: [email protected] JYVXLIVMRJSVQEXMSR Website: www.ashtree-house.co.uk

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76 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Market Rasen Market Rasen care homes

BLYTHE HOUSE LITTLE BROCKLESBY HOUSE Lincoln Road, Faldingworth LN8 3SF 51 High Street, Limber, Grimsby DN37 8JL Tel: 01522 868279 LDA YA Tel: 01469 561353 OP D BRAMBLES MIDDLEGATE LODGE 53 Station Road, Bardney, Lincoln LN3 5UD Horncastle Road, Caistor, Market Rasen LN7 6JG Tel: 01526 399868 LDA YA Tel: 01472 852282 LDA MH YA AD COTTAGE SPECIALIST RESIDENTIAL SERVICE, THE OLD HALL, THE ● 31 Norbeck Lane, Welton, Lincoln LN2 3JP Chapel Road, Fiskerton, Lincoln LN3 4HD Tel: 01673 862000 LDA YA Tel: 01522 595395 LDA GLEBE HOUSE POPLARS, THE (OSJCT) ● 7 South Dale, Caistor LN7 6LS Chapman Street, Market Rasen LN8 3DS Tel: 01472 852282 MH YA Tel: 0800 988 8133 Advert page 7 OP D GREENACRES CARE HOME SAXILBY HOUSE ● 17-19 Grimsby Road, Caistor LN7 6QY 9-15 Highfield Road, Saxilby LN1 2QP Tel: 01472 851989 OP Tel: 01522 704025 D PD MH HAWTHORNS, THE ● WATERLOO HOUSE ● 53 Station Road, Bardney LN3 5UD Walesby Road, Market Rasen LN8 3EX Tel: 01526 399868 LDA Tel: 01673 842343 OP D MH HOLLIES, THE WILLAN HOUSE ● The Hawthorns, 53 Station Road, Bardney, Lincoln LN3 5UD Stainfield, Wragby, Market Rasen LN8 5JL Tel: 07817 946026 LDA YA Tel: 01526 398785 OP D

friendship, warmth & security

Ashlea Court provides quality care in a unique home from home environment, free from the worries of modern day living and offering friendship, warmth and security.

We consider each resident’s well-being and ensure that the care they receive from our dedicated staff is of the highest standard.

We also offer short term respite, holiday breaks and day care, should you require a period of convalescence or simply need a break.

for more details please contact:

MANAGER: KELLY LOFTS ASHLEA COURT CARE HOME CHURCH LANE, OLD WALTHAM, GRIMSBY DN37 0ES TEL: 01472 825225 FAX: 04172 826034 WINNIECARE

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GLENGARRIFF HOUSE NURSING HOME NETTLETON MANOR CARE HOME 8 King Street, Market Rasen LN8 3BB Moortown Road, Nettleton, Tel: 01673 844091 LDA YA Market Rasen LN7 6HX Tel: 01472 851230 Advert below OP D PD HILL HOUSE CARE HOME Sand Lane, Osgodby, Market Rasen LN8 3TE ST LUKE’S NURSING HOME Tel: 01673 843407 OP PD LDA MH YA 35 Main Street, Scothern, Lincoln LN2 2UJ Tel: 01673 862264 OP LAURELS NURSING HOME, THE ● Lincoln Road, Holton-cum-Beckering, TENNYSON WHARF Market Rasen LN8 5NG Park Lane, Burton Waters, Lincoln LN1 2ZD Tel: 01673 858680 OP D Tel: 01522 849201 Advert page 84 OP D PD YA

Nettleton Manor Care Home is one of the best care homes in Lincolnshire and is registered for residential and nursing clients, and dementia sufferers. NHS Lincolnshire Care Home Assessment Awarded the home an excellent score of 87%. We offer 24 hour nursing care provided by highly qualified Registered Nurses, Care Staff & Support Team. We have regular visits from a variety of professionals. We also offer hairdressing, holistic therapy and Pastoral Care. With our own dedicated Activity Co-ordinator we can ensure your stay is as active or as quiet as you would like it to be. Nettleton Manor Care Home: Moortown Road, Nettleton, Market Rasen LN7 6HX Telephone: 01472 851 230 • Fax: 01472 852 015 • Mobile: 07780 685075 rated as 87% Email: [email protected] excellent

WELCOME TO BASSINGHAM CARE CENTRE... Now owned by My Care, we provide long and short-term support for a wide range of physical and mental health needs. Situated Bassingham Care Centre in a well-serviced village within beautiful grounds is a choice of homely 2 Lincoln Road, Bassingham, Lincolnshire LN5 9HE but welcoming accommodation in our bungalows, community hall and victorian rectory. Registered Nurses are on site constantly. T: 01522 788215 • E: [email protected] Family and friends are welcomed as an essential part of the the care home’s life. We know that the decision to seek help for yourself or your loved ones is not easy. Sometimes the paperwork and the funding systems seem complex. We can provide professional support and advice to make this process easier for you.

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

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78 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care North Kesteven

North Kesteven care homes

AN DARACH HOUSE HOLMLEIGH CARE HOME 22 School Lane, North Scarle, Lincoln LN6 9EY Lincoln Road, Navenby, Tel: 01522 778851 LDA YA Lincoln LN5 0LA Tel: 01522 810298 OP BECKFIELD HOUSE RESIDENTIAL HOME ● Station Road, Heighington, Lincoln LN4 1QJ NEALE COURT CARE HOME (LACE) ● Tel: 01522 790314 OP D Neale Road, North Hykeham LN6 9UA BROUGHTON HOUSE AND COLLEGE Tel: 01522 514444 Advert page 5 OP D 12 High Street, Brant Broughton, Lincoln LN5 0SL Tel: 01400 272929 LDA ST MICHAEL’S High Street, Waddington LN5 9RF COTTAGE RESIDENTIAL HOME, THE Tel: 01522 723292 OP D Nocton Hall, Nocton, Lincoln LN4 2BA Tel: 01526 320887 OP D WELBOURN MANOR CARE CENTRE HAVEN CARE HOME, THE High Street, Welbourn, 19 Lincoln Road, Metheringham, Lincoln LN4 3EF Lincoln LN5 0NH Tel: 01526 322051 OP D Tel: 01400 272221 OP D LDA

North Kesteven care homes with nursing

BASSINGHAM CARE CENTRE WELBOURN HALL NURSING HOME ● 2 Lincoln Road, Bassingham, Lincoln LN5 9HE Hall Lane, Welbourn, Lincoln LN5 0NN Tel: 01522 788215 Advert page 78 OP D PD MH YA Tel: 01400 272771 OP D

BECKSIDE (OSJCT) ● WHITE GABLES Middle Street, Lincoln Road, Skellingthorpe, Lincoln LN6 5SA North Hykeham, Lincoln LN6 9QX Tel: 01522 693790 OP D Tel: 0800 988 8133 Advert page 7 OP WOODVIEW CHESTERFIELD HOUSE 127 Lincoln Road, Branston, Lincoln LN4 1NT 411 Newark Road, North Hykeham, Tel: 01522 280146 Advert page 80 OP D YA Lincoln LN6 9SP Tel: 01522 692607 LDA YA

COURTLANDS LODGE ● 25 Langley Road, North Hykeham, Lincoln LN6 9RX Tel: 01522 693800 MH

EAGLE NURSING HOME The Old Rectory, High Street, Eagle, Lincoln LN6 9DL Tel: 01522 868403 MH

ST PAUL’S CARE HOME ● High Street, Waddington, Lincoln LN5 9RF Tel: 01522 721764 OP

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ASHBY COURT BYRON HOUSE 1-6 Ashby Road, Spilsby PE23 5DR 104 Drummond Road, Seacroft, Skegness PE25 3EH Tel: 01790 753432 LDA YA Tel: 01754 768909 MH YA AD

ASPEN LODGE CARE HOME DESBORO HOUSE Yarborough Road, Skegness PE25 2NX Toynton All Saints, Near Spilsby PE23 5AE Tel: 01754 792117 Advert below OP D PD MH YA Tel: 01790 753049 LDA

BEECH LODGE - MABLETHORPE DUNSFORD Stanley Avenue, Mablethorpe LN12 1DP 24a Partney Road, Spilsby PE23 5EH Tel: 01507 479781 LDA Tel: 01790 753106 LDA

Why not pop in Rayleigh House Specialising in End of Life and Dementia Care, we can provide and see our Personal Care for up to 15 residents. home for Residential Care Home yourself? Facilities & Services: Established for 28 years • Palliative Care • Own GP if required • Wheelchair 17 Derby Avenue, • Day Care • Near public access Skegness, • Respite Care transport • Home cooking Lincolnshire • Convalescent • Homely • Pets by PE25 3DH Care environment arrangement

Tel: 01754 764382 Email us at: [email protected] www.rayleighhouse.com

You care that your mum still enjoys the garden. We care and helped Jenny plant her favourite ﬂowers outside her room.

We put the residents at the very heart of everything we do. The care in our homes is tailored to meet your speciﬁc needs. Why not pop in to look around and meet us?

Aspen Lodge Skegness 01754 792117 Beech House Barton-upon-humber 01652 782672 Doulton Court Sutton-on-sea 01507 438597 The Elms Louth 01507 438277 Willoughby Grange Boston 01205 608705 Woodview Branston 01522 280146

Residential Care | Nursing Care Dementia Care | Young Adult Disability www.fshc.co.uk Respite | End of Life/Palliative Care HEALTH CARE

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80 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Skegness care homes continued

ERESBY HALL (OSJCT) ● RAYLEIGH HOUSE ● Ancaster Avenue, Spilsby PE23 5HT 17 Derby Avenue, Skegness PE25 3DH Tel: 0800 988 8133 Advert page 7 OP D Tel: 01754 764382 Advert page 80 OP D KEAL VIEW ROSSLYN Toynton All Saints, Near Spilsby PE23 5AE 41 Algitha Road, Skegness PE25 2AJ Tel: 01790 754926 PD LDA YA Tel: 01754 767106 LDA YA MANOR CARE CENTRE SANDBECK HOUSE RESIDENTIAL HOME ● Fen Road, East Kirkby, Spilsby PE23 4DB 77-81 Sandbeck Avenue, Skegness, PE25 3JX Tel: 01790 763381 Advert inside front cover OP D MH Tel: 01754 766585 OP MEADOWS COURT CARE HOME ● SCREMBY GRANGE West End, Hogsthorpe PE24 5PA Scremby, Near Spilsby PE23 5RW Tel: 01754 872302 OP D MH Tel: 01754 890521 LDA MEADOWS SANDS CARE HOME ● SEATHORNE COURT RESIDENTIAL HOME 98 South Parade, Skegness PE25 3HR Winthorpe Avenue, Winthorpe, Skegness PE25 1RW Tel: 01754 762712 OP D Tel: 01754 765225 OP MELODY LODGE ST ANDREWS DRIVE West Keal Hall, Hall Lane, West Keal, Spilsby PE23 4BJ 87 St Andrews Drive, Skegness PE25 1DL Tel: 01790 752700 LDA Tel: 01754 898858 PD LDA SI YA NOSS MAYO RESIDENTIAL HOME SYNE HILLS CARE HOME LTD ● 2 High Street, Burgh Le Marsh, Skegness PE24 5DY Syne Avenue, Skegness PE25 3DJ Tel: 01754 810729 OP D Tel: 01754 764329 OP D LDA OLD HALL RESIDENTIAL CARE HOME, THE VALE VIEW Northorpe Road, Halton Holegate, Spilsby PE23 5NZ Toynton All Saints, Near Spilsby PE23 5AE Tel: 01790 753503 OP D Tel: 01790 755504 LDA YA ORBY HOUSE WAINFLEET CARE CENTRE Advert inside front cover Gunby Road, Orby PE23 5SW Rumbold Lane, Wainfleet, Skegness PE24 4DS Tel: 01754 811002 LDA YA Tel: 01754 881155 OP D PD MH YA PALMS, THE WELHAM HOUSE 147 Drummond Road, Skegness PE25 3BT Hundleby Road, Spilsby PE23 5LP Tel: 01754 768067 LDA Tel: 01790 752989 LDA YA PHOENIX CARE CENTRE WESTCOTES RESIDENTIAL CARE HOME Ancaster Avenue, Chapel St Leonards, Skegness PE24 5SN 70 South Parade, Skegness PE25 3HP Tel: 01754 872645 OP D Tel: 01754 610616 OP PROSPECT HOUSE WOODSIDE CARE HOME 14 Boston Road, Spilsby PE23 5HD Lincoln Road, Skegness PE25 2EA Tel: 01790 752531 LDA Tel: 01754 768109 OP D PD

Skegness care homes with nursing

ASPEN LODGE CARE HOME SEACROFT COURT NURSING HOME Yarborough Road, Skegness PE25 2NX Seacroft Esplanade, Skegness PE25 3BE Tel: 01754 792117 Advert page 80 OP D PD MH YA Tel: 01754 610372 OP D

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Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 81 Sleaford Sleaford care homes

ASHDENE CARE HOME ● HOLT, THE ● 89 Eastgate, Sleaford NG34 7EE Heath Farm, Heath Road, Ashby de la Launde LN4 3JD Tel: 01529 304872 OP D PD LDA MH SI YA AD Tel: 01526 322444 LDA BARN, THE ● KIRK HOUSE ● Heath Farm, Heath Road, Ashby de la Launde LN4 3JD 2 Lincoln Road, Dorrington, Lincoln LN4 3PT Tel: 01526 322444 LDA Tel: 01526 833569 LDA BYARDS KEEP LIMES CARE HOME, THE ● Graylees, Sleaford NG34 8XT Main Street, Scopwick, Lincoln LN4 3NW Tel: 01529 488931 LDA YA Tel: 01526 321748 OP D PD CHERRY TREE LODGE ● OLD HALL, THE 34 Station Road, Ruskington, Sleaford NG34 9DA 1 High Street, Billingborough, Sleaford NG34 0QA Tel: 01526 830803 LDA Tel: 01529 240335 Advert below OP CHESTNUTS RETIREMENT HOME ● ORCHARD LODGE Station Road, Ruskington NG34 9DE Kirk House, 2 Lincoln Road, Dorrington, Lincoln LN4 3PT Tel: 01526 832174 OP Tel: 07792 738804 LDA YA COTTAGE, THE ● PADDOCKS, THE ● Heath Farm, Heath Road, Ashby de la Launde LN4 3JD Heath Farm, Heath Road, Ashby de la Launde LN4 3JD Tel: 01526 322444 LDA Tel: 01526 322444 LDA CROFT, THE ● ROXHOLM HALL CARE CENTRE Heath Farm, Heath Road, Ashby de la Launde LN4 3JD Roxholm, Sleaford NG34 8ND Tel: 01526 322444 LDA Tel: 01526 832128 OP D MH FARMHOUSE, THE ● SUILLEAN HOUSE Heath Farm, Heath Road, Ashby de la Launde LN4 3JD 77 Sleaford Road, Heckington, Sleaford NG34 9QP Tel: 01526 322444 LDA Tel: 01529 461066 LDA YA FIVE BELLS RESIDENTIAL CARE HOME ● VILLAGE FARM 28 Market Place, Folkingham, Sleaford NG34 0SF Newark Road, Norton Disney, Lincoln LN6 9JS Tel: 01529 497412 OP D PD Tel: 01522 789354 LDA YA GREENACRES CARE HOME ● YORK HOUSE 71 Cameron Street, Heckington, Sleaford NG34 9RP 15 Waterside, Billinghay LN4 4BU Tel: 01529 460935 OP D PD MH Tel: 01526 860378 OP D

The Old Hall “a home from home”

Short term residential care Long term residential care Respite Care Dementia Day Care provision Low to high dependency care needs met

The Old Hall in Billingborough is a beautiful Grade 2 Listed Manor House; built in 1632 and set in an acre of landscaped, walled gardens. The village of Billingborough offers a variety of shops including small convenience stores, a post ofﬁce, hairdressers, village hall, two public houses, playing ﬁeld, bowling green and a cricket/football ground. To the rear of our gardens is Spring Wells; a natural spring, surrounded by ornamental trees and inhabited by ducks and other waterfowl.

Email: [email protected] Visit: www.theoldhallcarehome.co.uk Tel: 01529 240 335 Billingborough, Sleaford, Lincolnshire NG34 0QA

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82 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Sleaford care homes with nursing

ASHFIELD LODGE OAKDENE CARE HOME ● Ashfield Road, Sleaford NG34 7DZ 4 Eastgate, Sleaford, Tel: 01529 307330 OP D MH Lincolnshire NG34 7DJ Tel: 01529 415253 OP BLAIR HOUSE Skirth Road, Billinghay LN4 4AY ST ANDREW’S NURSING Tel: 01526 860432 OP LDA YA AND CARE HOME MARTIN HALL NURSING HOME ● Main Street, Ewerby, High Street, Martin-by-Timberland, Lincoln LN4 3QY Sleaford NG34 9PL Tel: 01526 378251 OP D MH Tel: 01529 460286 OP D Spalding

Spalding care homes

ABBEYGATE REST HOME BANK HOUSE CARE HOME North Street, Crowland PE6 0EG Gosberton Bank, Gosberton, Tel: 01733 211429 OP Spalding PE11 4PB Tel: 01775 840297 OP D ABBEYGATE RETIREMENT HOME High Street, Moulton, Spalding PE12 6QB BAY LODGE Tel: 01406 373343 OP 36 Fen Road, Holbeach PE12 8QA Tel: 01406 424197 LDA YA ADDERLEY HOUSE RESIDENTIAL 23 London Road, Long Sutton PE12 9EA BELISANA ROAD, 14 Tel: 01406 364918 OP 14 Belisana Road, Spalding PE11 3FU Tel: 01775 720551 LDA YA ANTON HOUSE - CARE HOME LEARNING DISABILITIES ● BRUN LEA CARE ● 11 Windmill Lane, Holbeach, Spalding PE12 7NX 21 Surfleet Road, Pinchbeck, Spalding PE11 3XY Tel: 01406 426809 PD LDA YA Tel: 01775 680576 Advert below OP D

BANCROFT RESIDENTIAL HOME LTD, THE ● BUNGALOW RETIREMENT HOME, THE 50 Market Street, Long Sutton, Spalding PE12 9DF 156 Park Road, Spalding PE11 1QZ Tel: 01406 362734 OP D Tel: 01775 724995 OP D

Brun Lea Care osberton House Care Home G NURSING AND RESIDENTIAL HOME Dementia Specialist Long Term & Respite Care Residential, Convalescent, Palliative and Terminal Care www.brunleacare.co.uk 01775 840581 9 Special diets catered for 9 Daily newspapers Daycare - come and join us for the day. We can collect and return you home. Enjoy a 9 24 hour care by well trained staff 9 Lincolnshire County Council registered home cooked 2 course hot lunch. Participate in our daily activities, from crafts to quizzes, 9 Visitors always welcome 9 Compliant with CQC Inspections something for everyone. 9 Nurse call system in every room 9 5 star LCC Kitchen Inspection Award Daycare from Monday to Friday, 10 am to 3 pm. Bathing facilities also available. 9 Hairdresser and chiropodist Pre-bookable Respite Room - Our spacious respite room can be booked in advance from 1 night to 2 weeks or more. Telephone: 01775 680576 Email: [email protected] For further information on any of the above please call and ask for Sandra. Westhorpe Road, Gosberton, Spalding, Lincolnshire PE11 4EW 21 Surfleet Road, Spalding, Lincolnshire PE11 3XY [email protected] • www.gosbertonhouse.co.uk

● Lincolnshire Care Association member - see page 59 Advertisers are highlighted

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 83 Feel right at home with Barchester care homes

Call to book your Respite Break with us now

At Barchester, we pride ourselves on independence, dignity and choice for the individuals we support. We look after people with a wide variety of needs. Our compassionate and caring staff make sure that everyone is treated as an individual and they have comfort, security and the best quality of life. We have a range of services to suit all care needs, including: Nursing care • Residential care • Dementia care • Respite care

If you'd like to take a look around – or just need a bit of friendly advice – your local Barchester care home will be happy to help. www.barchester.com

Braeburn Lodge Chater Lodge Newton House Deeping St James, PE6 8GP Ketton, Stamford, PE9 3TJ Grantham, NG31 8AF Tel: 01778 752 507 Tel: 01780 778 825 Tel: 01476 452 380

Tennyson Wharf Tixover House Wood Grange Burton Waters, Lincoln, LN1 2ZD Tixover, Rutland, PE9 3QN West Road, Bourne, PE10 9TU Tel: 01522 849 201 Tel: 01780 778 588 Tel: 01778 752 570 Spalding care homes continued

CAPRICORN COTTAGE PATCHETT LODGE (OSJCT) ● 88 Eastgate, Fleet, Holbeach, Spalding PE12 8ND Stukeley Road, Holbeach PE12 7LJ Tel: 01406 425067 OP D LDA Tel: 0800 988 8133 Advert page 7 OP

CEDAR HOUSE SENSE - CHURCH STREET, 38 Off Pinchbeck Road, Spalding PE11 1QF Pinchbeck, Spalding PE11 3UB Tel: 01775 711375 PD LDA SI YA Tel: 01775 711103 LDA SI

FIELD HOUSE SENSE - JOHNSON AVENUE, 21A & 21B Fleet Hargate, Holbeach, Spalding PE12 8LL Spalding PE11 2QE Tel: 01406 423257 OP D Tel: 01775 767472 LDA SI

GENESIS RESIDENTIAL HOME ● SENSE - WATER GATE, 18 2 Station Street, Donington, Spalding PE11 4UQ Quadring, Spalding PE11 4PY Tel: 01775 820431 MH Tel: 01775 821957 PD LDA SI

KIMBERLEY CARE HOME SOUTHERNWOOD HOUSE 23 London Road, Long Sutton, 20 Matmore Gate, Spalding PE11 2PN Spalding PE12 9EA Tel: 01775 760563 Advert page 10 OP D PD YA Tel: 01406 364309 OP D SOUTHFIELD HOUSE (OSJCT) ● MAYFIELD RESIDENTIAL HOME Woolram Wygate, Spalding PE11 1PS Fleet Street, Holbeach, Spalding PE12 7AG Tel: 0800 988 8133 Advert page 7 OP D Tel: 01406 426063 OP D ST JOHN’S CARE HOME NENE LODGE RETIREMENT HOME ● 66 Hawthorn Bank, 224 Bridge Road, Sutton Bridge, Spalding PE11 1JQ Spalding PE12 9SG Tel: 0843 506 9452 Advert page 20 OP D Tel: 01406 351000 OP STONEHAVEN NUTTEN STOVEN RESIDENTIAL HOME 117 Main Road, Quadring, 81 Boston Road, Holbeach PE12 8AA Spalding PE11 4PJ Tel: 01406 424941 OP Tel: 01775 820885 OP D

Spalding care homes with nursing

ASHWOOD NURSING HOME GOSBERTON HOUSE NURSING HOME ● 43 Spalding Common, 11 Westhorpe Road, Gosberton, Spalding PE11 3AU Spalding PE11 4EW Tel: 0843 506 9452 Advert page 20 OP PD Tel: 01775 840581 Advert page 83 OP PD YA

BEECH LODGE NURSING HOME HOLBEACH AND EAST ELLOE HOSPITAL TRUST ● Frogs Abbey Gate, Holbeach, Boston Road North, Holbeach, Spalding PE12 8QJ Spalding PE12 8AQ Tel: 0843 506 9452 Advert page 20 OP D Tel: 01406 422283 OP PD

CEDAR FALLS CARE HOME ● HOVENDEN - CARE HOME WITH NURSING PHYSICAL Little London Road, DISABILITIES ● Spalding PE11 2UA Lowgate, Fleet, Spalding PE12 8LP Tel: 01775 713233 Advert inside back cover OP D PD YA Tel: 01406 423037 PD YA

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Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 85 Stamford

Stamford care homes

BRACEBOROUGH HALL RETIREMENT HOME ● SENSE - HORSEGATE, 25 Church Lane, Braceborough, Stamford PE9 4NT Deeping St James, Peterborough PE6 8EN Tel: 01778 560649 OP Tel: 01778 347037 LDA SI

CHEVINGTON HOUSE ● SENSE - MANOR COURT 36 North Road, Bourne PE10 9AS 72 Church Street, Market Deeping PE6 8AL Tel: 01778 421821 Advert page 10 OP Tel: 01778 343617 LDA SI

DIGBY COURT (OSJCT) ● SENSE - MANOR HOUSE, THE Christopher’s Lane, Bourne PE10 9AZ 72 Church Street, Market Deeping PE6 8AL Tel: 0800 988 8133 Advert page 7 OP PD Tel: 01778 343768 LDA SI

LAURELS, THE ● TALLINGTON CARE HOME 45 High Street, Market Deeping, Peterborough PE6 8ED Main Road, Tallington, Stamford PE9 4RP Tel: 01778 344414 OP D PD Tel: 0843 506 9452 Advert page 20 OP D

QU’APPELLE CARE HOME TOWNGATE EAST, 20 Harrington Street, Bourne PE10 9HA Market Deeping, Peterborough PE6 8DR Tel: 01778 422932 OP D PD SI Tel: 01778 342091 OP D PD LDA MH SI YA

SENSE - BLACK PRINCE AVENUE, 92 WHITEFRIARS (OSJCT) ● Market Deeping, Peterborough PE6 8LU St. George’s Avenue, Stamford PE9 1UF Tel: 01778 344215 LDA SI Tel: 0800 988 8133 Advert page 7 OP D

SENSE - BRAMLEY ROAD, 36 WILLOWS, THE Market Deeping, Peterborough PE6 8JG 74 Station Street, Rippingale, Bourne PE10 0SX Tel: 01778 348125 LDA SI Tel: 01778 440773 OP D

SENSE - BROADGATE LANE, 32A YEW TREE RESIDENTIAL CARE HOME ● Deeping St James, Peterborough PE6 8NW 60 Main Road, Dowsby, Bourne PE10 0TL Tel: 01778 380522 LDA SI Tel: 01778 440247 OP D

Stamford care homes with nursing

ABBEY COURT CARE HOME PRIORY COURT Falcon Way, Bourne, Peterborough PE10 0GT Priory Road, Tel: 01778 391390 OP Stamford PE9 2EU Tel: 01780 766130 Advert page 40 OP D PD SI YA BRAEBURN LODGE Braeburn Road, Deeping St James, Peterborough PE6 8GP RED HOUSE, THE Tel: 01778 752507 Advert page 84 OP D PD SI YA 11 Emlyns Street, CEDARS, THE ● Stamford PE9 1QP Church Walk, South Street, Bourne PE10 9UQ Tel: 0843 506 9452 Advert page 20 OP D Tel: 01778 421555 OP D PD WOOD GRANGE HOLLAND HOUSE NURSING HOME Westminster Lane, 35 Church Street, Market Deeping, Peterborough PE6 8AN West Road, Bourne PE10 9TU Tel: 0843 506 9452 Advert page 20 OP D Tel: 01778 752570 Advert page 84 OP D PD MH YA

● Lincolnshire Care Association member - see page 59 Advertisers are highlighted

86 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Index Advertisers are in bold A Ayrshire House 70 Byron House 80 Abbey Court Care Home 86 Abbeygate Rest Home 83 B C Bancroft Residential Canwick Court Care Centre 72 Abbeygate Retirement Home 83 Home Ltd, The 83 Capricorn Cottage 37, 85 Action for Children Disability Bank House Care Home 83 Lincolnshire 31 Care 4 U Services Ltd 31 Barn, The 82 Care at Your Home 31 Action HomeCare 31 Bassingham Care Centre 79 Care First 31 Adderley House 37 Bay Lodge 83 Care for All 37 Adderley House Ltd 37 Beckfield House Care UK Homecare Adderley House Residential 83 Residential Home 79 Limited Lincoln 31 Adults Supporting Adults 37 Beckside (OSJCT) 79 Carewatch (Lincoln) 31 Age UK Boston & Beech Lodge - Mablethorpe 80 Castlegate House South Holland 37 Beech Lodge Nursing Home 85 Residential Home 70 Age UK Kesteven 37 Beeches, The 31, 75 Cathedral Nursing Home 73 Age UK Lincoln 31, 37 Belisana Road, 14 83 Caythorpe Residential Age UK Spalding District 37 Belton Lodge Nursing Home 70 Home 37, 70 Alderson House 75 Belvoir Home Care Home 70 Cedar Falls Care Home 85 Allied Healthcare 31 Bernadette House 37, 72 Cedar House 85 Grantham 31 Cedars, The 86 Lincoln 31 Birchwood Retirement Home 70 Charisma Services 31 Spalding 31 Blair House 37, 83 Cherry Tree Lodge 82 Allways Care Community Blenheim Care Centres 37, 69 Support Agency 31 Bluebird Care Lincoln 31 Cherry Tree Lodge Nursing Home 73 Altham Court Residential and Bluebird Care (Peterborough & Chesterfield House 79 Nursing Home 73 Rutland) 31 Chestnut House 67 Ambassador Blythe House 77 Chestnuts Retirement Home 82 Homecare Limited 31 Blyton Court 69 Chevington House 86 Amber Care 31 Boulevard House 75 Cheyne House Care Home 69 An Caladh House 72 Boultham Park 31 Chimneys Care Home, The 75 An Darach Care 31 Boultham Park House Clarence House and The Granary 71 An Darach House 79 (OSJCT) 37, 72 Clarriots Home Care Ltd 31 Anglia Community Bourne (Mencap Housing Community Options 33 Support Ltd 31 and Support) 31 Community Support Services 33 Anton House - Care Home Braceborough Hall Cottage, The 82 Learning Disabilities 83 Retirement Home 86 Cottage Residential Apple Trees Care & Braeburn Lodge 86 Home, The 37, 79 Reablement Centre 70 Brambles 77 Cottage Specialist Ashby Court 80 Bramhall 37, 71 Residential Service, The 77 Ashdene Care Home 82 Brantley Manor Care Home 37, 72 Courtlands Lodge 79 Ashfield Lodge 83 Broughton House and College 79 Craegmoor Supporting You in Ashley Court 72 Brun Lea Care 83 Lincolnshire 33 Ashridge 37, 65 BSpoke Social Care 31 Cree Centre (Grantham & District Mencap) 37 Ashtree House 37, 75 Bungalow Retirement Home, The 83 Croft, The 82 Ashwood Nursing Home 85 Bunkers Hill Care Home 73 Aspen Lodge Care Home 80, 81 Butterfield Centre (Age UK), The 37 Autism Care Butterflies Care & D Community Services 31 Support Ltd 31 Desboro House 80 Avery Lodge 70 Byards Keep 82 Digby Court (OSJCT) 37, 86

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 87 Index continued Advertisers are in bold

Direct Personnel Agency Ltd 33 Gosberton House Hunters Creek Care Home 65 Doulton Court Care Home 75, 76 Nursing Home 85 Drovers Call Care Home 37, 69 Greenacres Care Home 38, 77, 82 K Greetwell House Nursing Home 73 Dunsford 80 Keal View 81 Gregory House (OSJCT) 70 Keb House 38 Grosvenor Hall Care Home 74 E Kimberley Care Home 85 Grosvenor House Eagle Nursing Home 79 Care Home 33, 38, 67, 69 Kings Court Nursing Home 70 Eastholme Care Home 73 Grove, The 38 Kingsway Clayton House Eastwood Lodge 71 Residential Care Home 67 Grove Care Centre, The 72 Eccleshare Court Care Kirk House 82 Grove Residential Care Home, The 71 Home 1-39 (LACE) 73 Kirk House Home from Home Care 38 Eccleshare Court Care Home 40-64 (LACE) 73 H Eliot House 69 H2H Care Service 33 L Laughton Croft Care Home Elms Care Home, The 75, 76 Hadleigh Care 38 with Nursing 69 Elmwood House Nursing Home 65 Hales Group Ltd 33 Laurels, The (Lincoln) 33, 72 Eresby Hall (OSJCT) 37, 81 Harrowby Lodge Nursing Home 70 Laurels, The (Stamford) 86 Ermine House (OSJCT) 37, 72 Harrow Street 70 Laurels Nursing Home, The 38, 78 Hartsholme House (OSJCT) 38, 72 Libertas 33 Harvest House Nursing Home 74 F Libra Lodge 33 Fairview Farm 70 Haven Care Home, The 79 Limes Care Home, The 82 Farmhouse, The 82 Hawthorns, The 77 Lincolnshire Domiciliary Healthlinc Apartments 74 Ferndene Care Home 69 Care Branch 33 Heatherlea House Field House 37, 85 Lindum Park House Care Home 72 Residential Care Home 71 Fir Close 75 Link House 75 Heath Farm 38 Firstpoint Homecare 33 Helping Hand 33 Linkage Community Trust 38 Five Bells Residential Care Home 37, 82 Hill House Care Home 78 Little Brocklesby Home Care 33 FocusAbility Support and Little Brocklesby House 3 8, 77 Care Services 33 Holbeach and East Elloe Hospital Trust 85 Livingstone Court 75 Forget Me Not Day Centre 37 Holland House Nursing Home 38, 86 Fosse House (OSJCT) 72 Hollies, The 77 Fotherby House 37, 75 M Holly Tree Lodge Care Home 69 Fountains Care Centre, The 76 Madeira House 76 Holmleigh Care Home 38, 79 Foxby Court (OSJCT) 37, 67 Manor, The 67 Holt, The 82 Foxby Hill Care Home 37, 69 Manor Care Centre 38, 81 Homecare Helpline 33 Frampton House Residential Manor Gate Care Home 38, 65 Care Home 65 Home from Home Care Manor Nursing Home, The 69 Services Ltd 33 Martin Hall Nursing Home 83 Home Instead Senior Care 33 Mayfield Residential Home 85 G Homer Lodge Care Centre 74 Gables Manor 69 Meadows Court Care Home 81 Housing and Support Gables, The 75 Solutions – Lincoln 33 Meadows Edge Care Home 65 Gardens Residential Home, The 65 Housing & Care 21 33 Meadows Homecare Services 33 Genesis Residential Home 85 Housing & Care 21-Elizabeth Court 33 Meadows Sands Care Home 38, 81 Georgians (Boston) Ltd, The 65 Hovenden - Care Home with Mears Care 33 Gilder Care Ltd 33 Nursing Physical Disabilities 85 Melody Lodge 81 Glebe House 77 Howards Court 33 Middlefield House Nursing Home 69 Glengarriff House Nursing Home 78 Howson Care Centre 69 Middlegate Lodge 77

88 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Index continued Advertisers are in bold

MiHomecare 33 Purely Care 34 Sense - Water Gate, 18 85 Millfield House 70 Sense East - Minstrels Residential Home, The 65 Q The Hammond Centre 39 Sevacare 34 Miramar Nursing Home 76 Qu’Appelle Care Home 38, 86 Monson Retirement Home 38, 73 Sharon Brinkman Care Services Ltd 34 R Skegness Day Centre 39 N Ralphland Care Home 65 Skirbeck Court (OSJCT) 39, 65 Namron Care Provider Ltd 34 Ralphland Homecare 34 South Farm Residential Home 75 Navigation Support & Rayleigh House 81 South Wold Nursing Home 71 Care Services Ltd 34, 38 Reach Day Centre 38 Southernwood House 85 Neale Court Care Home (LACE) 79 Red House, The 86 Southfield House (OSJCT) 85 Nene Lodge Retirement Home 85 Redcote House Residential St Andrews Drive 81 Netherlands 71 Care Home 73 St Andrew’s Nursing Nettleton Manor Care Home 78 Redcote Residential Home 67 and Care Home 83 Newark and Sherwood Day Ridgeway Care Centre 73 St Claire’s Nursing Home 74 Services, Newark Site 38 Ridlington Day Centre 38 St Edmund’s Nursing Home 70 Newhaven Residential Home 38, 75 Riverside 75 St John’s Care Home 85 Newton House 70 Roman Wharf Nursing Home 74 St John’s Nursing Home 65 Nightingale House Care Centre 71 Rosslyn 81 St Luke’s Nursing Home 78 North Hykeham Day Centre 38 Rowans, The 75 St Michael’s 79 North Warren House 34, 38, 67 Roxholm Hall Care Centre 82 St Oggs 67 Noss Mayo Residential Home 81 Ruckland Court Care St Paul’s Care Home 79 Nutten Stoven Residential Home 85 Home (LACE) 73 Stewton House 76 Russell Green Care Home 34, 71 Stonehaven 85 O Stones Place 73 Oakdene Care Home 83 S Suillean House 82 Oak Lodge 75 Sandbeck House Summerfield Rest Home 39, 76 Old Hall, The (Fiskerton) 77 Residential Home 81 Sunny View Home Care 34 Old Hall, The (Sleaford) 82 Sandpiper Care Home 76 Sunnyview 39 Old Hall Residential Care Saxilby House 77 Sutton Lodge Home Support 34 Home, The 38, 81 Scorer Street, 122 73 Sutton Lodge Nursing Old Rectory, The 38, 65, 67 Scremby Grange 81 & Residential Care Home 76 One to One Homecare Seacroft Court Nursing Home 81 Swallow Lodge 73 (UK) Limited 34 Seathorne Court Residential Home 81 Swallowdale 76 Orby House 81 Seaton House 75 Sycamores, The 76 Orchard House Care Home 38, 76 Sense - Black Prince Avenue, 92 86 Syne Hills Care home LTD 81 Orchard Lodge 82 Sense - Bramley Road, 36 86 Sense - Broadgate Lane, 32a 86 T P Sense - Church Street, 38 85 Tallington Care Home 86 Paddocks, The 82 Sense - Horsegate, 25 86 Tamar House 73 Palms, The 81 Sense - Johnson Tanglewood Care Home 71 Patchett Lodge (OSJCT) 38, 85 Avenue, 21a & 21b 85 Tennyson Wharf 78 Phoenix Care Centre 38, 81 Sense - Manor Court 86 Thera East 34 Poplars, The (OSJCT) 38, 77 Sense - Manor House, The 86 Thera East Anglia 34 Prestige Nursing (Sleaford) 34 Sense - Monks Dyke Road, 54 75 Thera East midlands 34 Priory Court 86 Sense - Monks Dyke Road, 56 75 Thera North 34 Prospect House 81 Sense - Old Mill Park, 25 75 Thera South Midlands 34

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 89 Index continued Advertisers are in bold

Thera South West 34 Willan House 39, 77 Thera Trust 39 W Willoughby Grange Care Home 65 Wainfleet Care Centre 81 Thera west 34 Willoughby House 76 Walnut Care at Home 34 Thorpe Hall (Sue Ryder) 39 Willows, The 39, 86 Waterloo House 77 Tigh Allene 73 Willow Court 39, 74 Waverley 76 Tigh Bruadair 67 Wispington House 39, 67 Welbourn Hall Nursing Home 79 Toray Pines Care Home 71 Witham Valley Care Group DCA 34 Welbourn Manor Care Centre 79 Town and Country Care 34 Wolds Care Centre, The 76 Welham House 81 Towngate East, 20 34, 86 Wood Grange 86 Wellbeing Home Care 34 Trust Headquarters 34 Woodlands Court Care Home 65 West Dean Care Home 73 Woodside Care Home 81 V Westcotes Residential Care Home 81 Woodview 79 Westerley Residential Care Wyngate Residential Care Home 39, 76 Vale View 81 Home for the Elderly 71 Vauxhall Court Care Home 65 Westfield Nursing Home 65 Victoria House Residential Home 76 Whitefriars (OSJCT) 39, 86 Y Village Farm 82 White Gables 79 Yew Tree Residential Care Home 86 Voyage 1 Limited 34 White Gables Care Home 39, 65 York House 82

Other advertisers

Ashlea Court Care Home 77 Four Seasons 80 Avery Healthcare 40 Halcyon Care Inside front cover Barchester 84 Lace Housing with Care 5 Beech House 80 Lincolnshire County Council Outside back cover Bupa 74 Lincolnshire Wellbeing Service 18, 19 Care Choices Website 63, 67, 78 My Care 78 Care Select 21, 30 Orders of St John Care Trust, The 7 Chater Lodge 84 Tanglewood Care Homes Inside back cover Clarence House Care Centre Inside front cover Tanglewood Village at Cedar Falls Inside back cover Country Court Care 20 Tixover House 84 Country Support Ltd 30 Wellbeing Care Group 10 Eastwood House Care Centre Inside front cover Winnie Care 77

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2015 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-910362-52-5 Ref. No: 4001/Lincolnshire7/0715. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Lincolnshire County Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Assistant Editor: Emma Cooper. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Senior Sales Executives: Debbie Feetham, Elaine Green, Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworkers: Gemma Barker, Kathryn Regan. Distribution: David Mulry.

90 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Visit Lincolnshire County Council’s online information service www.lincolnshire.gov.uk/mychoicemycare

Ways we can help... How to get in touch

You don’t have to be online at home to Choices for you beneﬁt – you can also access our website free of charge from your local library. If you would like more advice, contact the Adult Care Choices for someone else Team on 01522 782155 from 8am to 6pm, Monday to Friday (except on public holidays). In an emergency (out of these hours) phone the Emergency Duty Team on General information 01522 782333.