Gao-12-105, Arlington National Cemetery
United States Government Accountability Office Report to Congressional Committees GAO December 2011 ARLINGTON NATIONAL CEMETERY Management Improvements Made, but a Strategy Is Needed to Address Remaining Challenges GAO-12-105 December 2011 ARLINGTON NATIONAL CEMETERY Management Improvements Made, but a Strategy Is Needed to Address Remaining Challenges Highlights of GAO-12-105, a report to congressional committees Why GAO Did This Study What GAO Found Arlington National Cemetery (Arlington) The Army has taken positive steps to address management deficiencies at contains the remains of more than Arlington and has implemented improvements across a range of areas. However, 330,000 military service members, GAO identified opportunities to build upon these improvements. Specifically, family members, and others. In June GAO found that ANCP: (1) has invested in information-technology improvements 2010, the Army Inspector General and has begun projects to further enhance capabilities, but is not yet basing its identified problems at the cemetery, investments on an enterprise architecture, or modernization blueprint, that could including deficiencies in management, help ensure the planned investments will meet the organization’s needs; (2) has burial errors, and a failure to notify next taken steps to improve its workforce planning, but its plans were based on an of kin of errors. In response, the incomplete understanding of ANCP’s requirements and outdated business Secretary of the Army assigned new processes that have since been revised, with the result that ANCP lacks an leadership for the cemetery and issued guidance to address deficiencies. The updated and validated workforce structure; (3) is in the initial stages of Executive Director, Army National developing a program for assessing and improving cemetery operations, but until Cemeteries Program (ANCP), is ANCP completes this program, it may be limited in its ability to evaluate and responsible for overseeing operations improve aspects of cemetery performance; and (4) has improved its coordination at Arlington.
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