This information was correct as of 7/7/21. Please check with your provider to confirm your terms of booking.

Jet2holidays Ltd TUI UK Ltd On the Beach Travel We Love Holidays British Airways easyJet Holidays Expedia Group, Inc Southall Travel Ltd Limited Ltd Holidays Ltd Ltd

Red Amber Green Red Amber Green Red Amber Green Red Amber Green Red Amber Green Red Amber Green Red Amber Green Red Amber Green 1. If a passenger's flight is ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ X X X ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ cancelled or changed because of COVID19, can they rebook Loveholidays If we cancel a If a passenger’s without incurring amendment charges no holiday package, flight is cancelled or charges, if they’re booked to go amendment fees for not only will substantially changed (i.e. moved to a country that’s on the red, amendments due to customers be able amber or green list? Covid. Dependent to a different day) to rebook without on the terms and they will be offered conditions of the incurring a refund of the customer’s amendment package (regardless bookings, some charges, we will of travel advice or third party supplier give the option of a whether country is charges may be refund back to their on red, amber or incurred. green list). original method of

payment for that booking or the option to receive easyJet holidays credit to use straight away or in the future. 2. If the (FCDO) Foreign Office ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ X X X ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ changes its advice and tells passengers to avoid all but If flight or holiday Loveholidays We will cancel any If the (FCDO) essential travel to a particular due to depart in the charges no holiday where the Foreign Office country or region because of next seven days, we amendment fees for FCDO advises changes its advice COVID19, can passengers rebook will allow customers amendments due to against all but and tells passengers or change their booking for to amend fee-free. Covid. Dependent essential travel. In to avoid all but without incurring amendment on the terms and this scenario, essential travel to a charges? conditions of the customers have the particular country or customer’s option of a refund region because of bookings, some back to their COVID-19, then third party supplier original method of passengers who are charges may be payment for that due to travel incurred. booking or the imminently will be option to receive able to cancel for a easyJet holidays refund. credit to use straight away or in the future. 3. If a passenger receives a ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ X X X ✓ ✓ ✓ ✓ ✓ ✓ X X X X X X positive COVID test or someone in their household receives a Customers can In this situation, the We will do all we We would work with Note 1 : Travel positive COVID test prior to rebook without customer would can to support our partners to see insurance would travelling, can they incurring admin need to make a customers and ask what we can do to cover any rebook/change their booking fees, however any claim via their travel them to get in try and get money amendment charges without incurring charges? fare uplift would insurance. touch with us as back. due to illness. apply. This only soon as possible so Note 2 : In the applies for flights we can help. majority of holidays and holidays due to booked there would depart within the be no charges to next 14 days. change, at varied time periods prior to departure, but in the context of this questionnaire we feel it is fair not to confirm this in all cases. 4. Will customers receive a full ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ refund if some elements of their booking are no longer available Please note that in If a customer’s flight (in line with ABTA’s definition of some cases is cancelled or a ‘significant’ change to a Loveholidays will substantially booking) offer customers the changed (i.e. moved option of rebooking to a different day) with alternative then the customer suppliers for the will be able to same or similar receive a refund for dates. But if the the package or if the customer decides hotel is closed we not to go ahead offer them the with this option, choice of (i) refund Loveholidays will of the hotel part of provide a full package only; (ii) an refund. alternative hotel (subject to availability); or (iii) refund of the whole package (e.g. hotel and flight).

5. Does the company guarantee ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ all passengers will be refunded within 14 days of the supplier Throughout the We are actively cancelling the holiday (in line period impacted by working with with Package Travel Coronavirus we’ve suppliers to ensure Regulations)? that passenger been really proud refunds are to have averaged 10 processed within 14 days to process days. refunds and right now we’re paying any refunds within five days. We’re up to date with all submitted refunds. 6. If between booking and ✓ ✓ ✓ ✓ ✓ ✓ ✓ X X X X X ✓ ✓ ✓ ✓ ✓ ✓ X X X ✓ X X departure, the UK imposes • If a destination is quarantine for arrivals from the Customers can If a customer is unable For holidays to Amber loveholidays added to the amber We would work with Note : This applies to destination country in a hotel or amend their holiday to self-isolate at home, or Green destinations, charges no list, British Airways our partners to see all holidays. On many at home, will you give people the admin-fee-free or meet testing customers can make loveholidays fees Holidays’ customers what we can do to holidays we would be chance to cancel and/or change cancel it with a full requirements or changes to their for amendments can cancel and try to assist. able to change or their booking without incurring refund, if there is no vaccination holiday dates or due to Covid. exchange for voucher refund, without charges? option to release requirements and are destination without Dependent on the credit (for travel up to charges, if a from quarantine by due to travel on or incurring any On the terms and 30 April 2022) or make destination was providing evidence before 31 October 2021, Beach amendment conditions of the a change without downgraded to of a negative COVID- they can make a fee-free fees. customer’s amendment fees up to Amber. 19 test or full change up until 14 days bookings, some three weeks before vaccination. We are before original We hold third party supplier travel. If there is a new keeping this policy departure date. We accommodation and charges may be government rule under constant won’t be operating to transfer monies in a incurred. introduced within this review as travel countries on the red list. regulated, ring-fenced time (e.g. a destination advice changes. Therefore, if prior to a trust account so if a moves from green list customer’s departure customer does choose to amber list and the date their destination to cancel their holiday customer is due to requires hotel we can refund hotel travel in the next two quarantine on return, and transfer costs in weeks), this notice their holiday will be cash, in full and period is relaxed for cancelled, and they can always within 14 days. seven days post request a refund or can The flight portion of announcement. change to. Free changes the holiday, however, • If at three weeks can also be made within is transferred to the before travel, a 14 days of departure if airline immediately on destination is put on the customers booking, so if the the red list or the FCDO destination changes flight goes ahead, advise against non- from green to green airlines retain that essential travel, watchlist, or the money and we are refunds as well as customers is unable to unable to refund that vouchers/changes are travel due to new element. If we receive available for British restrictions such as a refund from the Airways Holidays’ testing or vaccination airline, then we will customers. requirements. another always pass this on to date with a booking the customer in cash, incentive. in full.

Trailfinders Ltd Travel Republic Ltd Hays Tour Operating Virgin Holidays Ltd Travel Counsellors Classic Package Balkan Holidays Ltd Marella Cruises Ltd Ltd Holidays Ltd Limited

Red Amber Green Red Amber Green Red Amber Green Red Amber Green Red Amber Green Red Amber Green Red Amber Green Red Amber Green 1. If a passenger's flight is ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Same as TUI cancelled or changed because of COVID19, can they rebook Yes providing it’s a Change here relates without incurring amendment major change due to to where there is a charges, if they’re booked to go covid. If it’s a small ‘significant change’ to a country that’s on the red, schedule change then to a flight i.e. more amber or green list? the airline may not than 12hrs . offer this option. Please note, Travel Republic does not levy amendment charges itself – if these are required, then it is because they are being levied by the supplier (airline), not Travel Republic. 2. If the (FCDO) Foreign Office ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ N/A ✓ ✓ ✓ changes its advice and tells passengers to avoid all but Yes - In this scenario, essential travel to a particular customers will be able country or region because of to rebook without COVID19, can passengers rebook incurring any Travel or change their booking for Republic amendment without incurring amendment fees. However, charges? charges levied by our suppliers will be passed on. 3. If a passenger receives a ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ X X X X X X positive COVID test or someone in their household receives a Our Covid Cover *We would waive positive COVID test prior to Insurance policy our amendment travelling, can they would provide them a fees as the tour full refund for rebook/change their booking anything which is not operator for without incurring charges? refundable - so if they customers to amend want to rebook / their holiday, but change they can. would pass on any supplier imposed charges or differences in cost. Customers should always take out insurance for these instances as the suppliers are likely to pass on cancellation charges. 4. Will customers receive a full ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ refund if some elements of their booking are no longer available Yes for a package (in line with ABTA’s definition of booking as this is a ‘significant’ change to a standard Package booking) Travel Regulation practise. We would offer to amend or a full refund. 5. Does the company guarantee ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ N/A N/A N/A ✓ ✓ ✓ all passengers will be refunded within 14 days of the supplier For packages This guarantee Classic Package cancelling the holiday (in line applies to package Holidays refund the with Package Travel bookings where travel agents, not Regulations)? Travel Counsellors the consumers. acts as the tour operator. Where we don’t act as the tour operator, we work proactively with our supplier partners to refund customers as quickly as possible.

6. If between booking and ✓ ✓ ✓ ✓ ✓ ✓ ✓ X X ✓ ✓ ✓ ✓ ✓ ✓ X X X ✓ ✓ ✓ departure, the UK imposes quarantine for arrivals from the Travel Republic will We definitely would If the holiday *In this scenario for This is only for destination country in a hotel or give customers the offer full refund if destination has been all new TC Package Bulgaria. We have at home, will you give people the opportunity to amend quarantine in hotel designated amber bookings from 01 now cancelled all chance to cancel and/or change or claim a refund, but required, and b) (requiring 10 day April, we have holidays for summer fees may be levied booking terms and home quarantine committed that if 2021. We have their booking without incurring based on the supplier conditions and upon return, reduced the Government offered to our charges? policies and what we insurance cover are to 5 days with Test to announce a customers a full can negotiate. clear at time of Release) and the destination change refund or they can booking if quarantine customer no longer to AMBER (from move their booking at home is required - wishes to travel, they GREEN) within 7 to summer 2022 or we do however can convert their days of the winter 2021/22 absolutely offer booking to a holiday departure date, charge-free voucher, for a new then we will offer amendments. travel date all the way customers a full until 30 April 2023, or refund or credit if transfer their holiday they cannot travel. booking to another Please be aware person who might be that for this policy able to go in their to apply the place, with no admin destination should fee. If they no longer have a GREEN status wish to travel and take at the time of advantage of any of booking. these options, we would consider this to Please note that be a customer countries on the cancellation, in newly introduced accordance with our ‘Green Watchlist’, Booking Conditions where the (see clause 9 of our government can Terms and change the country Conditions). to Amber at any time with short notice, do not fall into this policy. In this situation we are working closely with customers and supplier partners on a booking-by- booking basis to find the best outcome and continue to review our approach in the ever-changing travel landscape.

We would always work with customers to find them a suitable alternative first. This policy could be updated should the government change its rules around required isolation on return to the UK.

We did approach all Top 20 ATOL Travel Package Travel Companies but Lotus Travel Ltd, Truly Travel Ltd (Teletext Holidays) and BravoNext SA (Lastminute.com) have not yet answered our questionnaire. easyJet Airline Company Ltd is not applicable.