OUR STRATEGY

Growth of both flight-only & package holiday products A memorable customer experience Careful control of our product Continued investment supporting sustainable long term profit growth AT A GLANCE Leisure Travel Covid 19 Response UK’S LEADING TO INDUSTRY-LEADING AND PROMPT REFUNDING DESTINATIONS ACROSS THE MEDITERRANEAN OF £1.4BN TO CUSTOMERS AFFECTED BY AND CANARY ISLANDS PROGRAMME CHANGES JET2.COM AND – BEST TRAVEL AWARD–WINNING JET2.COM FIRMS FOR PROVIDING REFUNDS (MONEY SAVING EXPERT) READ MORE

OVER 450 ROUTES FROM OUR 10 UK BASES TO ONLY UK AIRLINE TO PROMPTLY PROVIDE OVER 70 SUN, CITY AND SKI DESTINATIONS REFUNDS (CAA) READ MORE

Group Financials (Year ended 31 March 2021) WE OPERATE A FLEET OF OVER 90 AIRCRAFT Leisure Travel Revenue (£m) Leisure Travel pre-exceptional (loss) / profit before FX revaluation and taxation (£m) 2017 2017 AWARD-WINNING CUSTOMER HELPERS IN 1,565.8 96.5 RESORTS AND AIRPORTS 2018 2018 2,223.2 105.8 2019 2019 MORE THAN 15 MILLION CUSTOMERS SINCE 2,964.4 175.6 2020 2020 WE LAUNCHED JET2HOLIDAYS IN 2007 3,584.7 264.2 2021 2021 395.4 (373.8) OVER 4,600 2-5* HOTELS IN OUR EVER EXPANDING PORTFOLIO Own Cash (£m) Leisure Travel Net Assets (£m) 2017 2017 135.1 375.6 3,000+ HOTELS RATED 4* PLUS 2018 2018 230.7 454.2 ON TRIPADVISOR 2019 2019 368.4 517.6 2020 2020 520.4 567.7 MORE THAN 2,200 VILLAS AVAILABLE 2021 2021 1,061.7 964.2

1. 2019 figures have been restated to reflect the adoption of IFRS 16 and to exclude the discontinued Distribution & Logistics segment. 2. 2020 Profit before FX Revaluation and Taxation excludes the impact of hedge ineffectiveness, which has been recorded as an exceptional charge. CORRECT AT TIME OF PRODUCTION AUGUST 2021 OUR MODEL – FULLY INTEGRATED, CUSTOMER FOCUSED & FLEXIBLE

Leisure travel Flexible operating model Customer satisfaction* END-TO-END A RELENTLESS 58% package holiday mix with our OWNERSHIP AND FOCUS all-embracing customer-service led CONTROL OF ON CUSTOMER PRODUCT SERVICE approach; Flight-only 42%

• Flying from 10 • Frequency of flying High level of loyalty with over 50% UK bases = truly variable duration holidays repeat package holiday customers; • No reliance on consistently 90%+ average load 3rd party seat • Over 4,600 directly factor (pre-Covid) supply contracted hotel relationships • Bespoke IT Net Promoter Score (NPS) of 70+ ​ systems for both our leisure travel products​

*CORRECT AT 04/08/2021 Our selling proposition

FLIGHT ONLY FLEXIBLE DURATIONS CUSTOMER SERVICE FRIENDLY LOW FARES EXCELLENCE ALLOCATED SEATING

PACKAGE HOLIDAYS 2-5 STAR, SELF-CATERING AND FULLY ATOL LOW £60 DEPOSIT 22KG BAGGAGE YOU CAN TRUST ALL INCLUSIVE HOLIDAYS PROTECTED INCLUDED WE TAKE PEOPLE ON HOLIDAY!

Friendly low fares, great flight times and award-winning service is We lead the way with our great-value, ABTA and ATOL protected Get ready to explore ’s best cities with Jet2CityBreaks. what we’re all about at Jet2.com. Jet off to more than 70 sun, city holidays. You’ll get a huge choice of hotels, return flights, 22kg We wrap up return flights, accommodation and 22kg baggage into and ski destinations across Europe from our ten UK airports. baggage and transfers for just a £60pp deposit. one super-easy ATOL protected package.

For the freedom of your own space and the perks of a package Treat yourself to one of our ultra-luxurious holidays. All our From party pads to chilled spots, we’ve clubbed getaways into holiday, choose Jet2Villas. Your villa, return flights, 22kg baggage Indulgent Escapes include a swanky five-star hotel, return flights, groups to help you find your match. And your return flights, and hire car are all included to make things easier for you! 25kg baggage and private hotel transfers. transfers, hotel and 22kg baggage are all included. OUR DESTINATIONS You can buy seat-only flights with Jet2.com or Real Package Holidays™ with Jet2holidays to the Mediterranean, the Canary Islands & European Leisure Cities from 10 UK bases.

GLASGOW NEW FOR S21 NEWCASTLE W21 SEASONAL FLIGHTS INT’L COPENHAGEN SANTORINIKRAKOW 21 COUNTRIES BRADFORD OVER 550 RESORTS BIRMINGHAM W21 SEASONAL FLIGHTS AMSTERDAM BERLIN NEW BRISTOL LONDON STANSTED 10 UK BASES W21 SEASONAL FLIGHTS PRAGUE KRAKOW JERSEY COLOGNE NEW FOR W21 NEW FOR W21/22 71 OVERSEAS DESTINATIONS PARIS CHAMBERY INNSBRUCK VIENNA SALZBURG NEW FOR S22 453 ROUTES LA ROCHELLE LYON GENEVA ATHENS VERONA BUDAPEST BERGERAC GRENOBLE HALKIDIKI NEWNEW FOR FOR S22 S22 VENICE NEW FOR S22 BOURGAS TOULOUSE TURIN TIVAT SPLIT NEW FOR S21 GIRONA NICE DUBROVNIK KALAMATA NEW FOR S21 PISA LESVOS BARCELONA NEW FOR S21 PREVEZA SKIATHOS IZMIR ROME NEW FOR W21 REUS MENORCA NEW FOR S22 LISBON NAPLES CORFU ATHENS BODRUM NEW FOR S22 ALICANTE MAJORCA NEW FOR S21 SARDINIA KEFALONIA DALAMAN IBIZA MYKONOS KOS ALMERIA LARNACA FARO (ALGARVE) NEW FOR S22 ZANTE NEW FOR S21 ANTALYA SICILY SANTORINI RHODES MALAGA PAPHOS CHANIA HERAKLION MALTA MADEIRA

GRAN CANARIA OUR BASES

TENERIFE LANZAROTE NEW FOR W21/S22 REYKJAVIK (ICELAND) CITY BREAK FULLY FUERTEVENTURA SKI ATOL SUN NEW FOR S22 NEW FOR S22 PROTECTED SICILY SARDINIA holidays AWARD-WINNING SERVICE AlicanteAlicante Almeria AmsterdamAlmeria Amsterdam Antalya Antalya Athens Barcelona Athens Barcelona Our AwardsOur Awards You don’t just have toYou take don’t our justword have for itto – take our award-winningour word for it –customer our award-winning customer service has won us anservice ever-growing has won trophy us an ever-growingcabinet of awards trophy from cabinet some of awards from some BergeracBergerac Berlin Bodrum Berlin BodrumBourgas BourgasBudapest Budapest Chambery Chambery Chania Chaniaof the most trusted namesof the mostin the trustedindustry. names in the industry. Almeria Amsterdam Athens Barcelona Our Awards Alicante AntalyaYou don’t just have to take our word for it – our award-winning customer service has Cologne CologneCopenhagen Copenhagen Corfu CorfuDalaman Dalaman Dubrovnik Dubrovnik Faro (Algarve) Faro (Algarve)You don’t just have to take our word for it – our award-winning customer won us an ever-growing trophy cabinet of awardsservice has from won us ansome ever-growing of the trophy most cabinet trusted of awards from some of the most trusted names in the industry. Bergerac Berlin Bodrum Bourgas Geneva Budapest namesGenevaGirona inChambery theGirona industry. Chania FuerteventuraFuerteventura Gran CanariaGran CanariaJet2holidays, Jet2.comJet2holidays, & Jet2CityBreaks Jet2.com Recommended & Jet2CityBreaks Provider Recommended Provider ‘taking the bar for package‘taking the holidays bar for and package raising holidays it through and the raising roof’ it through the roof’ Cologne CopenhagenGrenoble GrenobleCorfu Halkidiki Halkidiki HeraklionDalaman Heraklion Ibiza Dubrovnik InnsbruckIbiza FaroInnsbruck Izmir (Algarve) Jersey Izmir Jersey KalamataKalamata Kefalonia Kefalonia Kos Krakow Kos LaKrakow Rochelle La RochelleLanzarote Lanzarote Fuerteventura Geneva Girona GranBEST ECONOMY CanariaBEST AIRLINE BEST AIRLINE BEST ECONOMY BESTBEST AIRLINE ECONOMY BEST BESTAIRLINE AIRLINE TOP 10 BESTAIRLINES AIRLINE BEST TOP LOW 10 COST BEST LOW COST CLASS EUROPE UK EUROPE CLASSJet2holidays, EUROPE CLASSUK Jet2.com EUROPE EUROPE & Jet2CityBreaksUK OF THE WORLDEUROPE RecommendedAIRLINEOF EUROPE THE WORLD AIRLINE Provider EUROPE Larnaca LarnacaLesvos LisbonLesvos LyonLisbon Madeira Lyon MadeiraMajorca Majorca Malaga Malaga ‘taking the bar for package holidays and raising it through the roof’ “We are committed “Weto our are core committed principlesREAD to ofour beingMORE core familyprinciples friendly, of being family friendly, Grenoble Halkidiki Heraklion Innsbruck Izmir Jersey offering value for money,offering and value providing for money, great and customer providing service.” great customer service.” Malta MenorcaMalta Menorca IbizaMykonos Mykonos Naples NiceNaples Paphos Nice ParisPaphos Pisa Paris Pisa Kalamata KefaloniaPrague KosPrevezaPrague Krakow PrevezaReus Reykjavik ReusLa Rochelle Reykjavik Rhodes LanzaroteRhodes Rome Salzburg Rome Salzburg TOP 10 AIRLINES BEST LOW COST             OF THE WORLD AIRLINE EUROPE BEST ECONOMY BEST AIRLINE BEST AIRLINE TOP 10 AIRLINES BEST LOW COST CLASS EUROPE UK EUROPE OF THE WORLD AIRLINE EUROPE SantoriniSantorini Sardinia Sardinia Sicily SkiathosSicily Skiathos Split TenerifeSplit Tenerife Jet2holidays – Jet2holidaysJet2.com – – Jet2.com – Larnaca Lesvos Lisbon Lyon Madeira MajorcaREAD MORE Malaga Platinum Trusted ServiceREAD AwardPlatinum MORE TrustedTrusted Service Service Award Award Trusted Service Award READ MORE These are just“We the latest additionsare committed toThese our ever-growing are just the latest awards additionsto cabinet. our to We our corecontinue ever-growing to principlesimpress awards customers cabinet. Weand continue ofindustry being toinsiders impress alike customersfamily and industryfriendly, insiders alike with our VIP service, and have beenwith voted our ‘Best VIP service, Short Haul and Airline’have been seven voted times ‘Best in the Short last Haulnine yearsAirline’ at seven the prestigious times in the Globe last nineTravel years at the prestigious Globe Travel Tivat ToulouseTivat Toulouse Turin VeniceTurin VeniceVerona VeronaVienna ViennaZante ZanteAwards. Checkoffering out the best of the restvalueAwards. at jet2plc.com/our_awards Check for out the money, best of the. rest atand jet2plc.com/our_awards providing. great customer service.” Malta Menorca Mykonos Naples Nice Paphos Paris Pisa www.jet2plc.com www.jet2plc.com Annual Report & Accounts 2021 11Annual Report & Accounts 2021 11 Prague Preveza Reus Reykjavik Rhodes Rome Salzburg      

Santorini Sardinia Sicily Skiathos Split Tenerife Jet2holidays – Jet2.com – Platinum Trusted Service Award Trusted Service Award

These are just the latest additions to our ever-growing awards cabinet. We continue to impress customers and industry insiders alike with our VIP service, and have been voted ‘Best Short Haul Airline’ seven times in the last nine years at the prestigious Globe Travel Tivat Toulouse Turin Venice Verona Vienna Zante Awards. Check out the best of the rest at jet2plc.com/our_awards. www.jet2plc.com Annual Report & Accounts 2021 11