Outer Hebrides Community Planning Partnership

Welcome pack

Advice and information about living and working in the Outer Hebrides Contents

Welcome to the Outer Hebrides

• Translation and interpreter services • Being a refugee in the UK • Map of the Outer Hebrides • Telephone area codes

Healthcare

• Doctors • NHS24 • Accident and Emergency • Dentists • Childsmile Practice • Opticians • Pharmacists (Chemists) • Pregnancy services • Costs

Education

• Childcare • Pre-school Children • School-age Children • Free School Meals • Free School Uniforms • Further Education • Learning Shop

The Law

• Safety of children • Carrying a weapon • Abuse and violence • Smoking • Alcohol • Driving and the Law

Housing

• Hebridean Housing Partnership • Maintaining your tenancy • Private Rented Sector

Money Matters

• Banking and Finance • Money and Benefi ts • Managing Money • Buying Food • Buying Clothes • Hairdressers and Barbers

Transport • Plane • Ferry • Inter-island Travel • Bus Services • Taxi Services

Living, Working and Volunteering

• Careers Advice • Wages • Working Hours and Conditions • Finding Work • Self-employment/Business Start Up • Volunteering

Culture, Leisure and Socialising • Library Services • Sport & Leisure • Young Scot Card • Museums and Art Galleries • Theatre and Visual Arts • Groups to Join • Religion and Worship • Eating and Shopping

Community Safety

• Police • Fire Service • Ambulance • Coastguard

Additional Information/Advice Services

• Citizens Advice Bureau (CAB) • Advocacy Western Isles • Eilean Siar Foodbank • Western Isles Rape Crisis • Western Isles Women’s Aid Welcome to the Outer Hebrides

Welcome to Scotland and the Outer Hebrides.

Welcome to a place where stunning landscapes and culture blend with the best that modern life has to offer.

The Outer Hebrides has a rich and diverse history where community matters and is a place where you can raise a family in security and confidence. The outstanding natural environment is home to around 27,070 people and includes the islands of Lewis, Harris, North and South Uist, Benbecula and Barra. The main town, Stornoway on Lewis, is home to around 6,270 people.

The sheer diversity of the landscape is remarkable. Endless machairs and dunes. Mountains and stunning beaches. Vast expanses of moor and lochs. Vertical sea cliffs and stacks. All the islands are different and have their own unique appeal and we hope you enjoy exploring them and enjoying all that we can offer.

The weather and climate in the Outer Hebrides is something that people have a love/hate relationship with. Generally it is wetter and colder in the North West coast of Scotland although there is less snowfall and less risk of flooding than other parts of the United Kingdom. The winds can be stronger in the West Coast and temperatures can be colder. Whilst the winter months can appear long and daylight hours are short the summer months bring a welcome change with longer days and sunlight hours to enjoy.

Sundays in the Outer Hebrides are different than other places in the United Kingdom and it is still traditionally viewed as a ‘day of rest’ with many shops and offices remaining closed for the day. Hotels and pubs may open for limited hours on a Sunday providing access to food and drinks. The hospital still remains open to meet emergencies.

We appreciate that you may be feeling nervous and curious about coming to the Outer Hebrides. You may also be worried about families and friends that you have had to leave behind. Everything is new to you at present but things will get better, it may just take some time.

This guide has been prepared to provide you with information, advice and support services which may assist with your move to life in the Outer Hebrides.

In addition to speaking English, which is the predominant language for all services, many Islanders also speak Gaelic which is one of Scotland’s indigenous languages.

Welcome to the Outer Hebrides

Translation and interpreter services

The police, local authority, coastguard and healthcare services all have arrangements in place to provide translation and interpreter services as they are required. There is also a free, basic online translation facility available at: http://babel.altavista.com/tr

Being a refugee in the UK

Leaving home and your journey to Scotland may be full of difficult memories but we hope your arrival in the Outer Hebrides will provide a period of security for you.

You might not even have heard of Scotland before you arrived! It is important to know that you are safe and there are lots of organisations and people who can and will help you settle in

When you arrive lots of things will happen quickly and you will meet many new people. The people supporting you should be aware of this and will help you through this time.

You may find it difficult to trust those who are trying to help you. All the people supporting you have to respect your confidentiality. Hopefully over time you will be able to share important information so that they can help you.

The Scottish Refugee Council is based in Glasgow but by calling the Scottish Refugee Council on their free telephone number 0800 085 6087 they can put you in contact with organisations in the local area that can help you.

Map of the Outer Hebrides

A map of Stornoway is enclosed with this pack, you can also access one online at: maps.google.com or www.multimap.com

A hard copy map is also available from

Stornoway Tourist Information Centre, 26 Cromwell Street, Stornoway, Isle of Lewis, HS1 2DD. Telephone: 01851 703088. Website: www.visithebrides.com/wheretostay/

Telephone area codes

To help you keep in touch with family, the telephone area code for the Isle of Lewis is 01851 if dialing from within the United Kingdom - or 441851 if dialing from abroad. Healthcare

Introduction

Healthcare is different in Scotland. When you are ill you do not go straight to hospital, unless in an emergency. If you need to see a doctor, contact your doctor or NHS24 (details below).

Going directly to the person with the appropriate skills is important. This can help you to feel better quicker. When making an appointment with the doctor or dentist, a separate appointment must be made for each person requiring treatment.

Doctors If you have an illness or injury that won’t go away make an appointment to see your doctor. Your doctor will carry out detailed examinations and provide advice, information and prescriptions. Your doctor can also refer you to further hospital services. There is no charge made for visiting a doctor.

Doctors can help with illnesses, pregnancy, contraception, advice on disability, immunisation and other health related matters. Doctors can also arrange for people to see more specialist medical services.

Your doctor will provide you with a copy of ‘My Health Passport’ which details your doctor’s surgery.

NHS24 If your doctor is closed and you’re too ill to wait until it opens again, you can phone NHS24 the 24-hour confidential advice and health information service where you can speak to a nurse. They will ensure you get urgent medical advice and care. Simply telephone 111. Guidance regarding NHS24 Services is appended to this pack. NHS24 provides an interpreter service through LanguageLine.

Accident and Emergency (A&E) There is an Accident and Emergency Department located within the Hospital. A&E departments assess and treat patients with serious or life-threatening injuries or illnesses only. This means that essential treatment is given to those who need it as quickly as possible. If it is not an emergency you should arrange an appointment with your Doctor or contact NHS24 for advice.

Dentists There are a number of dentists in the Outer Hebrides offering dental health checks and treatment. All treatment for children is free. Many adults who aren’t working don’t pay either, just remember to take along any letters you have about benefits (see money help) you’re getting. This can be checked with your dentist at your appointment:

Western Isles Dental Centre, Western Isles Hospital, MacAulay Road, Stornoway, Isle of Lewis, HS1 2TJ. tel. 01851 707500. Normal opening hours are Monday-Friday 8.30am-5.30pm.

Childsmile Practice ‘Childsmile’ helps to give the best oral care for your child. Taking your child to the dentist as early as possible helps them to get used to the sights, sounds and smells of a dentist and gives you access to information, advice and support for looking after your child’s teeth. Healthcare

Opticians Opticians in the Outer Hebrides area are able to test eyesight and supply prescription glasses or contact lenses if these are needed. There may be some assistance available towards the cost of glasses. For more details phone the Optician. Opticians in your local area are:

R Doig Optometrist, ‘Rosebank’ 52 Church Street, Stornoway HS1 2LS. Tel: 01851 704200

Claire Whyman Optometrist, 7 North Beach, Stornoway HS1 2XP Tel. 01851 700808

Pharmacists (Chemists) Scotland has free prescription medicines for all. As well as providing medicines, pharmacists can also provide free advice on a range of minor health-related issues e.g. cold, fever, ear ache. Pharmacists in your local area are:

Boots, 4-6 Cromwell Street, Stornoway, Isle of Lewis Tel: 018551 701769

K.J. Macdonald Ltd, 29-31 Cromwell Street, Stornoway, Isle of Lewis Tel: 01851 703131

Back Pharmacy, Old School Road, Back, Isle of Lewis Tel: 01851 820233

Pregnancy services If you have found out you are pregnant you should contact a Midwife through your local Maternity Team for your first appointment. The Maternity Team can be contacted by telephoning 01851 704704.

In your first appointment you will meet your Midwife who will explain all of the screening options, tests and care available to you.

Costs Most NHS treatments are free although there are charges for some things e.g. dental treatment and glasses.

For those on a low income or in receipt of certain benefits e.g. Tax Credits, Income Based Job Seeker’s Allowance and Income Support there may be some help with some health costs. People on a low income can also apply to get help with health costs by completing Form HCl which is available from Doctors, Dentists, Opticians, Jobcentre Plus, an NHS Hospital, a Citizens Advice Bureaux or by telephoning the Department of Health on 08701 555455.

Your support worker will provide assistance with this as required.

Education

Introduction

The Comhairle (Western Isles Council) provides education and learning opportunities for children, young people and adults, whilst providing care and support for children and families in need.

Childcare There are a number of childcare choices available throughout the Outer Hebrides which include Registered Childminders, Nurseries, Holiday Clubs, After-School clubs, which can be used to provide care for children outwith school hours. The Early Years Service provides access to information on early learning and childcare services available throughout the islands. You can search for the details of any of the following in your local area:

• Nurseries • Playgroups • Childminders • After School Clubs • Parent & Toddler Groups

Should your child have learning or physical disabilities, contact your doctor or school who can advise you about other services which can offer support.

Pre-School Children There are a number of pre-school services available throughout the authority area. They are often referred to as Playgroups, Nurseries, Toddler groups or Croileagans. The Comhairle supports nurseries and childcare providers throughout the islands who aim to provide the best quality services for our young children, led by skilled staff and based in caring settings.

Children who are 3 years or more (or 2 year olds with a parent in receipt of qualifying benefits) are eligible for 16 hours pre-school education each week during the school term time.

More information and a list of pre-school provisions can be provided by the Comhairle’s Early Years Service. Contact details:

Early Years Services, Education Development Centre (EDC), 6 Kenneth Street, Stornoway, Isle of Lewis, HS1 2DP Tel: 01851 822655 Education

School-age Children Children in Scotland will normally start school in August when they are aged between 4½ and 5½ years old (depending on when their 5th birthday falls) and will attend until they are aged between 16 and 18 years old, depending on the level of study they wish to undertake.

To enrol children at a school in the area where you live you must contact the school’s Headteacher. If you wish to enrol your child in another school outside the area where you live you should contact the Education and Children’s Services Department to make a ‘placing request’. There is a choice of being taught through the language of English and Gaelic in Primary and Secondary schools. Your support worker will help you with this process.

All Outer Hebrides schools deliver ‘Curriculum for Excellence’ which was developed for Scottish schools. It is important that schools and parents work together in partnership to help all children become: • successful learners • confident individual • responsible citizens • effective contributors

For further information, please contact the Education and Children’s Services Department, Sandwick Road, Stornoway, HS1 2BW. Tel. 0845 600 7090

Free School Meals The Scottish Government launched an initiative which provides free school meals to all children in Primary 1 to 3. This is an automatic entitlement and there are no forms to complete to receive this entitlement.

For children in Primary 4 onwards free school meals are granted to children from families who are in receipt of specific benefits including Income Support, Employment and Support Allowance (ESA), Income Based Job Seekers’ Allowance, Child Tax Credits and Working Tax Credits, etc.

Your support worker will assist you with the application process to receive this entitlement.

Assistance with School Clothing The Comhairle must ensure that no child attending a Comhairle school is disadvantaged in the provision of education as a result of their clothing. The Comhairle will make provision to assist families with the purchase of essential clothing so the child can fully participate in all the education opportunities available to them. There is a financial criteria to determine the eligibility of this assistance as follows: 1 Children of families who receive Income Support 2 Children of families who receive Employment and Support Allowance (ESA) 3 Children of families who receive Income Based Job Seekers Allowance 4 Children of families who receive Child Tax Credit and Working Tax Credit with an income below £16,105.

Your support worker will assist you with the application process to receive this assistance

Education

Further Education Lews Castle College and the University of the Highlands & Islands offers a range of courses for anyone aged over 16 years to help students develop specialist skills, deepen understanding and equip them for a career.

For further information on the range of qualifications and courses offered, please contact 01851 770000 or visit: https://www.lews.uhi.ac.uk

Western Isles Learning Shop The Western Isles Learning Shop provides English as Second or Other Language (ESOL) tuition to adults. Tuition for ESOL learners is provided in small group settings or on a one-to-one basis for a short initial time. The concentration of one-to-one tuition can help yield results quickly but a group setting can provide social contact and peer learning for learners, this can help ease feelings of isolation as relationships outside the close family circle can be made.

The Learning Shop ethos is to provide learner-centered tuition to all learners and this takes into account people’s motivation to learn, we acknowledge and respect cultural difference, and we try to assist in overcoming barriers to learning (such as childcare or transport). The objective of our ESOL tuition is to engage and empower learners to become effective communicators in English.

For any further information please contact Melissa Maclean-Smith, ESOL Support Worker, at the Western Isles Learning Shop, Town Hall, South Beach, Stornoway, Isle of Lewis, HS1 2XF. Email: [email protected] or telephone: 01851 822718 or 0779 597 8307.

The Law

Introduction

There will be many cultural differences in the way which laws are governed between Scotland and Syria and you will learn these over time. The topics below are briefly covered to give you a head start on your arrival.

Safety of Children Deciding if your child is ready to be left home alone can be a tricky decision. There are lots of things to think about and there are no hard and fast ‘home alone’ rules or laws because every child is different. Use your judgement on how mature your child is before you decide to leave them alone, e.g. at home or in a car. The law doesn’t say an age when you can leave a child on their own, but it’s an offence to leave a child alone if it places them at risk.

The National Society for the Prevention of Cruelty to Children (NSPCC) says: • babies, toddlers and very young children should never be left alone • children under the age of 12 are rarely mature enough to cope in an emergency and should not be left at home alone for a long period of time • children under the age of 16 should not be left alone overnight • parents and carers can be prosecuted for neglect if it is judged that they placed a child at risk by leaving them at home alone • a child should never be left at home alone if they do not feel comfortable with this, regardless of their age • if a child has additional needs, these should be considered when leaving them at home alone or with an older sibling • when leaving a younger child with an older sibling think about what may happen if they were to have a falling out - would they both be safe?

Smacking Children Under Section 58 of the Children Act 2004, it is unlawful for a parent or carer to smack their child, except where this amounts to ‘reasonable punishment’, though this is not defined in the legislation. As such, whether a smack amounts to reasonable punishment will depend on the circumstances of each case, taking into consideration factors like the age of the child and the nature of the smack. Physical punishment will be considered ‘unreasonable’ if it leaves a mark on the child or if the child is hit with an implement such as a cane or a belt.

Children at work There are several restrictions on when and where children are allowed to work and information and guidance can be provided if the opportunity arises that your child wishes to take advantage of. From the age of 13 children can undertake ‘light work’, e.g. paper rounds, car washing, etc.

Essentially children are not allowed to work: • during school hours • before 7am or after 7pm • for more than one hour before school • for more than 4 hours without taking a break of at least 1 hour • in any work that may be harmful to their health, well-being or education • without having a 2-week break from any work during the school holidays in each calendar year.

The Law

Carrying a weapon Basic laws on knives In Syria it may have been accepted to carry knives for work purposes, to be used as a tool or for self-protection. In the UK there are strict laws about buying and carrying a knife, the type of knife, your age and your circumstances.

It is illegal to: • sell a knife to anyone under 18 (16 to 18 year olds in Scotland can buy cutlery and kitchen knives) unless it’s a knife with a folding blade 3 inches long (7.62 cm) or less, e.g. a Swiss Army knife • carry a knife in public without good reason - unless it’s a knife with a folding blade 3 inches long (7.62 cm) or less • carry, buy or sell any type of banned knife • use any knife in a threatening way (even a legal knife, such as a Swiss Army knife)

Lock knives (knives with blades that can be locked when unfolded) are not folding knives, and are illegal to carry in public without good reason. The maximum penalty for an adult carrying a knife is 4 years in prison and a fine of £5,000.

Abuse & Violence Abusing someone (such as hitting, punching or kicking) or threatening violence is illegal. If you are a victim of abuse you should contact the Police in the first instance. Please refer to the additional information provided by Police Scotland regarding this.

Smoking • You need to be 18 to buy tobacco. • It is illegal for shops and supermarkets to sell any tobacco products in Scotland to anyone under the age of 18. • It is illegal for anyone under 18 to buy or attempt to buy any tobacco products. • It is illegal to smoke in public places in Scotland.

Alcohol Alcohol consumption in the UK is governed by strict laws. It is against the law: • to sell alcohol to someone under 18 anywhere • for an adult to buy or attempt to buy alcohol on behalf of someone under 18 • for someone under 18 to buy alcohol, attempt to buy alcohol or to be sold alcohol • for someone under 18 to drink alcohol in licensed premises, except where the child is 16 or 17 years old and accompanied by an adult. In this case it is legal for them to drink, but not buy, beer, wine and cider with a table meal • for an adult to buy alcohol for someone under 18 for consumption on licensed premises, except as above.

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The Law

Driving and the Law If you are driving in the Outer Hebrides please ensure you have a valid driving licence, insurance and MOT. It is also important to note that we drive on the left hand side of the road.

All drivers must comply with British minimum age requirements. For cars and motorcycles the minimum age is 17 years, for medium sized vehicles 18 years and for large lorries and buses 21 years. You must have MOT, Road Tax and Insurance certificates if you are driving a motor vehicle.

Driving Vehicles Licensing Authority (DVLA) DVLA information leaflet D100 provides further information on GB driving licences and leaflet INF38 covers driving in GB as a visitor or a new resident. Both these leaflets are available at the Post Office.

DVLA, Local Office, Longman House, 28 Longman Road, Inverness, IV1 1SF Tel: 0870 8500007. Website: www.dvla.gov.uk

MOT A vehicle which is 3 years old or more must be tested for a MOT (Ministry of Transport) certificate once a year if it is to be used on the road. If buying a car check that it has this certificate. MOT tests can be done at a number of garages in the area and the addresses and phone numbers can be found in the telephone directory.

Road Tax A car or motorbike must have Road Tax. Road Tax can be purchased from the Post Office: an insurance certificate for the vehicle and an MOT certificate (if the car is over 3 years old) must be shown when purchasing it. Again, if buying a car, check that it has valid road tax.

Insurance It is an offence to drive, ride or even leave a motor vehicle on the road without insurance. There are three different kinds of motor insurance, offering different levels of cover:

• Third Party Insurance: this pays for damage caused to other people or their property. This is the minimum level of insurance cover required by law. • Third Party Fire and Theft: this gives further protection by also covering against theft or fire damage to a person’s vehicle. • Fully Comprehensive Insurance: this is usually the most expensive, but covers the cost of accident repair damage to a driver’s own vehicle as well as compensating others for injuries or damage in the accident.

Drinking and Driving The Scottish Government changed the drink drive limit in 2014 to bring Scotland in line with most other European countries, to save lives and make Scotland’s roads safer. There is no fool-proof way of drinking and staying under the limit. The amount of alcohol you would need to drink to be considered over the driving limit varies from person to person. Even very small amounts of alcohol can affect your ability to drive so the only safe advice is to avoid any alcohol if you are driving.

Please refer to the additional information provided by Police Scotland which is included at the back of this pack. Housing

Introduction

You have been allocated a house through the Comhairle’s Homelessness Service. This house will be temporary accommodation which is fully furnished and for the use of your family alone while you live there.

You will complete a homelessness assessment and a housing application, and the Comhairle may ask the local housing association, Hebridean Housing Partnership, to provide you with a permanent tenancy.

You will be entitled to up to two offers of permanent housing in your areas of choice. You will be housed in an area which enables any children to remain in the school which they already attend. Due to the length of housing waiting lists you are likely to spend up to a year in your temporary accommodation.

The Comhairle also has a duty to provide you with Housing Support if required. We will ensure that you are receiving any necessary support to help you in your temporary accommodation and to settle you into your permanent tenancy. This will include assisting you to source furniture and to set up your utilities e.g. electricity.

If you wish to speak to a member of the Comhairle’s Homelessness Team please contact:

The Homelessness Team, Comhairle nan Eilean Siar, Sandwick Road, Stornoway, Isle of Lewis HS1 2BW. Tel. 01851 822821 during office hours (9am-5pm) or 01851 701702 out of office hours.

Hebridean Housing Partnership The main provider of social housing in the Outer Hebrides is Hebridean Housing Partnership (HHP), who work with the local authority to house homeless people. If you wish to contact HHP please contact:

Hebridean Housing Partnership, Creed Court, GleannSeileach Business Park, Willowglen Road Stornoway, Isle of Lewis, HS1 2EP. Tel: 0300 123 0773. E-mail: [email protected]

Maintaining your tenancy Your landlord will carry out essential repairs to the house you are living in and make sure it is wind and watertight and that services such as heating, plumbing and electrical systems are working. If your house has a problem and you need help please contact:

Monday-Friday 9am-5pm: Housing Services - 01851 822821 Outwith these times: Faire - 01851 701702

You are responsible for making sure your rent is paid, that you look after the house well and do not cause disturbance to neighbours.

You may get help with rent payments and you will be given advice by housing officers regarding this. Please speak to your Support Worker for help and assistance about this. Housing

Private Rented Sector You may wish to look for private rented housing as a housing option. Most private sector landlords issue tenants with a Short Assured Tenancy, usually for a period of 6 months to be renewed on a monthly basis thereafter.

Private sector tenancies are less secure than social tenancies. A social tenancy is what HHP will offer you. If you choose to rent privately the Comhairle will support you in moving.

Money Matters

Introduction

After arriving in the UK one of the first things to do is open a bank account. A passport or ID card will be requested by the bank to do this. It is wise to open your bank account as soon as possible. All high street banks offer similar services described as follows:

Banking and Finance When you arrive your support worker will assist you with opening a bank account and initial preparations have been made with the Royal Bank of Scotland taking into account the identification that you are likely to have on arrival.

Each application is assessed on its own merits and there are a range of accounts that can be opened which allow wages and benefits to be paid in and give access to cash 24 hours a day. These accounts will not initially have credit facilities although it may be possible to upgrade the account after a credit history has been established.

The contact details for your bank will be: The Royal Bank of Scotland, PO Box 4, 17 North Beach Street, Stornoway, Isle of Lewis, HSl 2XH Tel: 01851 705252

Money and Benefits As a refugee you may be entitled to various benefits whilst you look for work. For further information on what you and your family are entitled to please speak to your support worker or the Western Isles Citizen’s Advice Service (WICAS) who will help you understand which benefits you can apply for. M

Managing Money To assist you in managing your money you will find a Budget Sheet within this pack to help you. You may find at times that you are unable to manage on the income you have for various reasons. There are some ways that services may be able to help you. Please speak to your support worker or go to the Citizens Advice Bureau for information if you find yourself in this situation. It is important to know where to spend your money:

Buying Food Many of the large supermarkets will sell some food you may like. There are two main supermarkets that provide a range of fresh, tinned and frozen produce. Supermarkets may also reduce the price of fresh food that must be sold that day.

There are lots of shops which sell food products in Stornoway. The Co-op superstore on Macaulay Road and Tesco supermarket on Shell Street are both open late.

To arrange to buy Halal meat, please speak to your Support Worker who will provide contact information. Money Matters

Buying Clothes Clothes shops are not as plentiful as on the mainland but there are a few - explore to see what you can find.

You do not have to spend a lot of money to get good quality clothes in Stornoway. There are a range of local and national shops where you can buy clothing and footwear and you can buy from a range of online shops and supermarkets which will be delivered to your home.

Charity shops Everyone loves a bargain and charity shops are full of bargains, for example clothes, books, music and household goods. The great thing is when you buy something from a charity shop your money goes to a good cause! If you are patient you can often find some good value items in these shops. For more information on charity shops look at the Directory section at the back of this pack.

Hairdressers and Barbers There are lots of hairdressers in the Outer Hebrides, although you may find these expensive. Ask to see a price list before getting your hair cut! Some hairdressers offer discounts to students. Lews Castle College also has a hair salon where trainee hairdressers can cut your hair and this will cost less than a qualified hairdresser in a salon. Transport

Introduction

You can travel to the Outer Hebrides by ferry or plane (see below for details). Ferry travel is usually cheaper but takes longer.

Plane Plane ticket prices can vary a lot, so if you are travelling by plane research your options to ensure that you get the best deal. It is usually cheaper to book flights in advance.

Please make sure that you confirm details of your trip before booking though, as you may not be able to get all of your money back if you need to change or cancel your flights.

If travelling by plane you will only be able to take a limited weight of luggage. See the flight company websites for details.

• Flybe (providing flights from Inverness, Glasgow and Edinburgh): www.fl ybe.com • Eastern Airways (providing flights from Aberdeen): www.easternairways.com

Your support worker will advise you how to apply for an Air Discount Scheme (ADS) card.

Facilities at the airport include car hire, taxis, refreshments and wireless Internet access via BT OpenZone. For more information on flights go to: www.hial.co.uk

Ferry The ferry to Ullapool leaves from Stornoway, and provides a twice daily sailing Monday-Saturday in the winter, with extra sailings in the summer. There is generally one sailing on Sundays. Please check the Caledonian MacBrayne website for details: www.calmac.co.uk

There is also a sailing from Tarbert, Isle of Harris to Uig, Isle of Skye (the Calmac website will provide timetables). If you are taking your car with you, you will need to book the car on the ferry beforehand to ensure that you will get on to the ferry. Foot passengers do not need to book.

If you need to stay in Ullapool overnight you can get information about accommodation on the Visit Scotland website: www.visitscotland.com/accommodation

One bus company, Citylink, connects with the above sailings and leaves from Inverness Bus Station. Please check their website for details: www.citylink.co.uk The bus gets booked up at busy times, and it is advisable to book in advance.

Travelling within the Outer Hebrides There are many ferry terminals in the Outer Hebrides. For further information on bookings, timetables and ferry fares you can visit: www.calmac.co.uk

To travel the whole length of the Outer Hebrides you will need to use the ferries between each island. Transport

Bus Services There are local buses for travel within the Outer Hebrides and inter-island travel. Bus fares are inexpensive with through fares available on many connecting buses. Day Returns offer a discount and are available for all journeys which return to the same start point.

All timetables for the bus services throughout the Outer Hebrides can be found at: Lewis and Harris http://www.cne-siar.gov.uk/travel/busservice/current/indexlh.asp Uists, Benbecula and Eriskay http://www.cne-siar.gov.uk/travel/busservice/current/indexu.asp

Lewis and Harris Services throughout Lewis and Harris run either direct to Stornoway, or offer connection to/from Stornoway. Most services run Monday to Saturday.

Taxi Services There are a number of taxi firms operating in the Outer Hebrides area, mainly based in Stornoway. Taxis can be an expensive way to travel and are only recommended for short journeys. If you are undertaking a longer taxi journey you should enquire in advance for a fixed price for the journey. Living, Working and Volunteering

Introduction

Everyone who works in the UK must have a National Insurance (NI) number. The Home Office will have organized this for you before you came to the UK. If there is a problem with this please speak to your support worker.

Careers advice Skills Development Scotland can help people with their career planning skills and give advice on employment and training generally. Careers Scotland staff meet with people at their office in Stornoway (or through outreach services on other islands). They can also offer advice or support on the telephone or online via email or website.

Skills Development Scotland can access the UK NARIC (National Recognition Information Centre) on your behalf. The UK NARIC is the only official information provider on the comparability of international qualifications from over 180 countries worldwide.

The UK NARIC services, supplemented by the National Centre for Vocational Qualifications and the National Europass Centre, provide the essential assistance in skills integration and progressions towards employment and further studies in the UK. The Skills Development Scotland in your local area is:

Skills Development Scotland, 30 Francis Street, Stornoway, Isle of Lewis, HS1 2ND Tel: 01851 701333. Website: www.myworldofwork.co.uk

The Department of Work & Pensions will also provide support to those receiving benefits and looking for work.

Wages People who work in the UK have a right to be paid at least the National Minimum Wage.

Working hours and conditions There are legal requirements that employers are required to follow about limits on working hours, rest breaks and paid annual leave. An employer also has a legal requirement to protect workers’ health, safety and welfare. If you need more information relating to this the Western Isles Citizens Advice Service (WICAS) can help you.

Finding work In the Outer Hebrides some of the main industries and employers include: • Caring • Construction • Fish Processing • Jobs with the Public Sector (Local Authority, Health Board, Enterprise) • Restaurants and Cafes • Retail • Self-employment Living, Working and Volunteering

There are a number of ways in which you can access information about job opportunities within the area:

• Jobseeker Direct is available through the Jobcentre Plus network. People seeking work can contact the Jobseeker Direct Helpline on 0845 6060 234. This service is available to anyone who is looking for work, and the lines are open weekdays 8am-6pm, and Saturdays 9am-1pm. All calls are charged at local rates. Employment opportunities can also be found on the Jobcentre Plus website: www.jobcentreplus.gov.uk • Your local Job-Centre Plus office • Local newspaper advertisement (e.g. Stornoway Gazette, West Highland Free Press, Events) • Advertisements in shop windows • Websites (e.g Hebrides News, We Love Stornoway, etc)

Entrepreneurial skills/business start up Highlands & Islands Enterprise (HIE) and Comhairle nan Eilean Siar’s Business Gateway service both offer a broad range of advice, support and financial assistance, including: business-planning; access to funding; marketing; and the practicalities of starting a new business in the Outer Hebrides. For further information please contact:

Highlands & Islands Enterprise, James Square, 9 James Street, Stornoway, Isle of Lewis, HSI 2QN Tel: 01851 703703. E-mail: [email protected]

Volunteering Volunteers come from all walks of life and can share a wide range of skills, knowledge and experience with others. Volunteers offer their time freely by choice and provide opportunities to meet new people and learn new skills. You will be supported by a number of volunteers who will help you settle into life in the Outer Hebrides. Through time you may also wish to become a volunteer, volunteering should not affect any benefits which you receive and is a recognized route into paid employment and can provide experience, skills, training, contacts and references.

For further information on volunteering please contact: The Volunteer Centre, Western Isles, 95 Cromwell Street, Stornoway, Isle of Lewis Tel: 01851 700366 Email: [email protected]

Culture, Leisure and Socialising

Introduction

The Outer Hebrides offers you a quality lifestyle within a unique island environment, where there are lots of fun activities to enjoy in your spare time. There is always something to do at little or no expense.

These activities range from walking, wildlife, sailing, cycling, learning Gaelic, music, culture, film, golf, fishing, surfing, kayaking, theatre, dancing of all sorts, ceilidhs, concerts, pubs, clubs, swimming, sports, gym, and many more.

If you want information on things to do please speak to your Support Worker. Another good place to start is the local library. They have information on activities in your area as well as things happening in other parts of the Outer Hebrides. The good thing is it is very easy to get out of town and be in the Islands countryside. Buses may take you in and out of town or some local groups might organise trips - but please note any timetables so you can return home.

The Outer Hebrides has many cultural activities that do not cost any money. Check at your local library or Tourist Information Centre for more information.

Library Services The library service allows you to borrow books for free and can provide a source of information in a range of different media, newspapers and magazines, CDs and DVDs. There is sometimes a small charge for these. The library service also provides free access to the internet and multi- media learning packages, scanning, printing and photocopying facilities, a laminating service and a microfilm reader and printer amongst other services.

The library is also a great source of information on local services and a place to find out about events and activities that are taking place throughout the year that you may find interesting or wish to participate in.

Membership of the library is free to all residents of the Outer Hebrides. You can become a member of the library services by completing a short application form available at the library and bring along some form of identification with your name and current address on it e.g. bank statement, utility bill, proof of residency, etc.

If you are under 16 your parent or guardian will need to provide official identification confirming your family name and address.

When you become a member you will receive a library card which can be used at any of the Comhairle libraries.

The Library is open Tuesday to Saturday from 10am-5pm (Thurs extended opening till 7pm). More information can be accessed at: www.cne-siar.gov.uk/library/libraries/stornoway.asp

Stornoway Library, 19 Cromwell Street, Stornoway, Isle of Lewis, HS1 2DA Tel: 01851 822744 Culture, Leisure and Socialising

Sport and Leisure There are Sports Centres located on each of the islands with Ionad Spòrs Leòdhais (ISL) (Lewis Sports Centre) being the largest. Ionad Spòrs Leòdhais hosts a wide range of sport and leisure facilities including a swimming pool, spa and child’s pool, a sports hall, dance hall, gym, running track, climbing wall, soft play and café.

There is the opportunity to try out a wide range of sports and activities and join a number of sports clubs. The Swimming pool also offers women only and men only swimming sessions and fun sessions for children. The Slàinte Mhath scheme is an affordable way for the whole family to participate in the various activities on offer.

To find out more about the sport, health, arts, culture and museums available to you please visit the sports centre or click on the attached link: www.cne siar.gov.uk/services/community.asp or visit Lewis Sports Centre, Springfield Road, Stornoway, Isle of Lewis. Tel 01851 709191

Useful Links • Visit Hebrides (tourist info) www.visithebrides.com • An Lanntair Arts Centre www.lanntair.com • Outer Hebrides Events www.thewesternisles.co.uk/calendar/calendar.cgi • Stornoway Gazette www.stornowaygazette.co.uk/ • Comhairle nan Eilean Siar www.cne-siar.gov.uk/hebrideanweb

Young Scot Card Children and young people aged between 11 and 25 can get a free Young Scot Card which entitles you to claim discounts in shops, eating places, cinemas and events. You can also get special rates at sports and leisure centres.

How to get a Young Scot Card? You can pick up a Young Scot Card application form from your local library, leisure centre or school office. You will need to fill in the form and send it back to Young Scot (the address is on the form). For more information go to www.youngscot.org.uk

Museums and Art Galleries The Outer Hebrides has a number of free museums and art galleries throughout the islands which are open on most days of the week (with the exception of Sundays). The Tourist Information Centre will have a list of the all the Art Galleries and Museums.

Theatre and Visual Arts If you are interested in acting or enjoy watching theatre performances there are lots of opportunities through An Lanntair Arts Centre.

An Lanntair, in the centre of Stornoway, is the largest arts facility in the Outer Hebrides and comprises of a gallery, a performance space/cinema, an education room, bar/restaurant and gift shop. An Lanntair has won many awards including a ‘Come to Britain’ trophy and Traditional Music Venue of the year. Culture, Leisure and Socialising

There is always a diverse and thought provoking range of exhibitions on display throughout the year and lots of fun things for children to get involved in, including Art and Drama clubs for all ages.

The Cinema at An Lanntair will sometimes show foreign language films. The cinema gives discounts to students and young people.

There are a number of smaller art galleries and exhibitions located throughout the Isle of Lewis including Comunn Eachdraidh Nis in Ness and the Uig Heritage Centre in Uig. Full details of all the visitor centres and exhibitions can be found in the Tourist Information Centre in Stornoway or at the attached link: www.visitouterhebrides.co.uk/see-and-do/culture-and- heritage/museums-and-visitor- attractions

Groups to Join There are a number of evening classes and groups which you can join. Details are available from Community Education or the Public Library.

For further information about classes you can participate in please contact: Community Learning and Development Tel: 01851 822 716 Email: [email protected] Webpage: www.cne-siar.gov.uk/COMMED/clh/index.asp

Religion and worship Most religious groups have places of worship in the Outer Hebrides. Check at your local library, Citizens Advice Bureau or ask one of the people supporting you to find out where you can worship.

You may also like to try www.visitscotland.com as they may be able to offer you information as well.

Your support worker can put you in touch with other people who share your religious beliefs.

Culture, Leisure and Socialising

Eating and Shopping There is a wide range of cafes, restaurants and take-aways located within Stornoway and as you travel through the Outer Hebrides you are sure to come across a café or restaurant that you can enjoy a bite to eat.

The local newspapers; Stornoway Gazette (available each Thursday) and Events (produced monthly and is free and widely available) and the internet are excellent sources of further information.

Shops Most shops are not open on Sunday – remember to stock up on Saturday! Further information on shopping is available under the Money Matters section.

Post Offices There are Post Offices located throughout the Outer Hebrides. The main Post Office is located on Frances Street, Stornoway. Post Office provides a range of services including buying different currencies.

Takeaways There is quite a selection of takeaways located in the centre of Stornoway. Further information is available in the Events newspaper.

Restaurants/Pubs/Bars There are a range of restaurants/pubs/bars in Stornoway – ask around to find out which you may choose. Many pubs and bars sell soft drinks and coffee alongside alcoholic drinks. Some pubs have live music. A monthly listing is available in the Events newspaper.

Community Safety

Introduction Living in the Outer Hebrides provides a variety of outdoor activities for all to enjoy including access to miles of beautiful beaches, scenic hills, bike tracks to navigate and many more. There is much to see and do, and most of it in relative safety. However, it is important to be aware – the weather can change in an instant and calm sea or sunny hillsides can change very quickly. We would ask that you take heed of some basic personal safety tips to ensure you enjoy these activities safely.

If you get into trouble, the following emergency services can come to your assistance.

Police Police Scotland’s purpose is to improve the safety and wellbeing of people, places and communities in Scotland. Our focus is on Keeping People Safe which is at the heart of everything that we do.

There are 14 local policing divisions, each headed by a Local Police Commander who ensures that local policing in each area is responsive, accountable and tailored to meet local needs. Each division will encompass response officers, community officers, local crime investigation, road policing and public protection.

Your local point of contact is the Western Isles Area Command who can be contacted at:

Stornoway Police Station, 18 Church Street, Stornoway, Isle of Lewis, HS1 2JD. In a non-emergency dial 101. In an emergency dial 999.

Fire Service The Scottish Fire and Rescue Service works to protect every community by responding to incidents and also by preventing them from happening in the first place.

The Scottish Fire and Rescue Service serves people living in Scotland – 24 hours a day, 7 days a week, 365 days a year.

In an emergency please call 999.

Ambulance Service Ambulance services help many people with serious or life-threatening conditions. They also provide a range of other urgent and planned healthcare and transport services. Ambulance services should ensure that patients are given the appropriate level of care.

In an emergency please call 999. Community Safety

Maritime and Coastguard Agency The Coastguard helps prevent the loss of life on the coast and at sea. In an emergency please call 999.

Keeping Safe The information below will help you to keep safe

Visiting Beaches and Piers Visiting the beautiful beaches in the Outer Hebrides can be a great day out and the following points will ensure you enjoy them safely: • Check the weather before you play in the sea • Be aware of the tides to ensure that you don’t get trapped in a cove or on rocks. • Don’t climb cliffs or rocks • Never swim or dive near rocks • Don’t swim out of your depth • Never use an inflatable dingy in windy weather • Be aware of areas of sinking sand • Take warm, windproof clothes • Always have someone with you and stay in sight of them, you never know when you might need help. • Please enjoy the piers and harbours but be aware of pier-edge safety. • Do not leave children unattended around piers and harbours.

Preparing for Winter During the winter months the Outer Hebrides can experience some storms which can cause disruption to daily life. There are occasion when the electricity supply may be lost for a short time or the ferries can’t sail in rough seas preventing fresh food arriving to the shops but this is usually for a short time.

The following list of items will ensure any disruption is limited and no-one is put at risk: • A list of your own emergency contact numbers • A fully charged mobile phone • A battery operated torch and spare batteries (or a wind-up torch) • Essential medicines, toiletries and a First Aid kit • A three day ‘Winter Store’ including bottled water and food stuffs that won’t go off • A battery powered radio – tuned in to the local station • Copies of important information, such as any medication you may currently be taking, situated beside the name of your G.P. and an emergency family/friend contact number • A sufficient supply of your current medications to ensure that you don’t run out during any period that chemists may be closed.

More information and guidance on enjoying what the Outer Hebrides has to offer safely can be found on the Community Safety Partnership webpage at: www.cne- siar.gov.uk/communitysafety/

Additional Information/Advice Services

Advocacy Western Isles Advocacy Western Isles is about being supported to speak up for yourself, defending your rights, promoting your interests and ensuring that your voice is heard.

The service is available to adults, individuals with learning difficulties, those experiencing mental health issues, and children and young people. Advocacy Western Isles can link you to a trained Advocacy Worker who can support you in practical ways.

Advocacy is about: • safeguarding people who are vulnerable and discriminated against or whom services find difficult to serve. • empowering people who need a stronger voice by enabling them to express their own needs and make their own decisions. • enabling people to gain access to information, explore and understand their options, and to make their wishes known. • speaking on behalf of people who are unable to do so for themselves.

Advocacy (Lewis & Harris branch), Lamont Lane, Bayhead, Stornoway, Isle of Lewis. Telephone: (01851) 701755. E-mail: [email protected]

Eilean Siar Foodbank Eilean Siar Foodbank provides food to help individuals and families who are experiencing crisis, as well as providing support to access other services.

The foodbank operates on the basis of referrals by professional agencies (eg NHS Western Isles, Social Work Department and the Homeless Service) and voluntary organisations (eg. Citizens Advice Bureau). It is open Monday, Wednesday and Friday, between 11am-2pm.

Eilean Siar Foodbank, 37-39 Point Street, Stornoway, Isle of Lewis.

If you are struggling to buy food, please speak to your support worker. Additional Information/Advice Services

Western Isles Citizens Advice Service (WICAS) The Western Isles Citizens Advice Bureau (WICAS) is available to help and advise you about a wide range of problems which you may need assistance with.

The WICAS has been established as a professional and trusted source of help and are experienced in dealing with a wide range of problems and will always work to achieve positive solutions to assist you. The list below covers just some of the issues they provide assistance with:

• benefits – questions about entitlements, support with applications, assistance with appeals against unfair decisions, etc • debt and money advice – how to manage your debts, improve your financial situation and maximise your income • work-related problems – questions about terms and conditions, dismissal, redundancy, intimidation, bullying and harassment, and unfair dismissal • consumer issues – covering all your consumer rights from broken kettles, dealing with warranties to problems with utility suppliers (e.g. gas, electricity), telephone contracts, etc. • relationships – issues relating to splitting up, access to children, money, coping with bereavement, etc. • housing – advising on your rights through to homelessness

Western Isles Rape Crisis Western Isles Rape Crisis is a service for women run by women offering support to women and girls who have been raped or sexually abused at sometime in their lives.

You can ring Rape Crisis if something is happening in your life now, or if you are having difficulties about something that has happened in the past. You can also phone if you are worried about your child, someone else in your family, or someone you know. They can offer telephone and ‘one to one’ practical and emotional support and practical information. They will not tell you what to do or judge your actions. Western Isles Rape Crisis can be contacted in confidence by visiting their website http://www.wircc.co.uk or telephoning:

Helpline: 01851 709965 Open: Mon, Tues, and Wed - 10am-9pm Thurs and Fri 10am-4pm and 6pm-9pm

National Helpline: Freephone 08088 01 03 02 Open: 6pm-12pm daily.

Western Isles Women’s Aid Western Isles Women’s Aid is a service for women and their children who are escaping from domestic abuse. They offer support, someone to talk to, information on legal rights/housing and benefits advice.

The can also offer one-to-one counselling or telephone counselling. Safe accommodation and support for women and their children who need to move from their own home is also available. Women’s Aid Resource Centre. Western Isles Women’s Aid can be contacted in confidence by visiting their website http://www.wiwasty.co.uk or telephoning 01851 704750.

Adapted from the Welcome Pack developed by the Young Survivors Steps to the Future Group. With thanks to Glasgow Community Planning Partnership and the Scottish Refugee Council.

Disclaimer No liability is accepted for misinterpretation. All information was correct at the time of publication. © Outer Hebrides Community Planning Partnership, 2016. All rights reserved.