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OUTER HEBRIDES DOMESTIC ABUSE FORUM ”… Sharing, Networking - Promoting Good Practice”
USEFUL CONTACTS A Directory of Local Support Organisations and Services
Outer Hebrides Domestic Abuse Forum – Useful Contacts Information collated by Maria MacDonald and Frank Creighton, CnES, September 2015 2
1. Housing & Housing Support
2. Drug & Alcohol Services
3. Health Services
4. Employment Support & Training
5. Mental Health Support & Counselling Services
6. Domestic Abuse Support Services
7. Financial and Welfare Services
8. Support for Families
9. National Services
10. Men’s Services
Outer Hebrides Domestic Abuse Forum – Useful Contacts Information collated by Maria MacDonald and Frank Creighton, CnES, September 2015 3
1. Housing & Housing Support
Co-Cheangal Innse Gall (CCIG)
Furniture packs:
Isle of Lewis: via Third Sector Hebrides – 01851 702632
Isle of Harris: via Harris Voluntary Service – 01859 502171
Isle of Uist: via UCVO – 01870 602117
Isle of Barra: via Voluntary Action Barra & Vatersay – 01871 810401
Crossreach – Lewis Street Project 6 Lewis Street, Stornoway, HS1 2JF 01851 706888 [email protected] www.crossreach.org.uk Supported Accommodation for 5 – 8 adults to prepare for greater independence.
Hebridean Housing Partnership Creed Court, Gleann Seileach Business Park, Stornoway, Isle of Lewis, HS1 2EP Winfield Way, Balivanich, Isle of Benbecula, HS7 5LH 0300 123 0773 [email protected] www.hebrideanhousing.co.uk Housing and prevention advice, housing assessments, temporary and permanent accommodation, housing support and resettlement, rent guarantee deposit scheme, referral to support agencies, tenancy set up support and advice on private sector leasing.
Outer Hebrides Domestic Abuse Forum – Useful Contacts Information collated by Maria MacDonald and Frank Creighton, CnES, September 2015 4
Salvation Army Salvation Army Hall, 59 Bayhead, Stornoway, HS1 2DZ 01851703875 [email protected] www.salvationarmy.org.uk
General advice and support. Breakfast Club on Fridays at 8am, Lunch Club on Tuesdays and Thursdays at 12 noon.
Shelter Scotland 0808 800 4444 – Mon – Fri 9am to 5pm Housing advice line
Western Isles Foyer 36 Bayhead, Stornoway, Isle of Lewis, HS1 2DX 01851 705366 [email protected]
Advice, support and information for young people aged 16-25 who are homeless, in housing need or are socially disadvantaged. Supported accommodation, tenancy support, employment / education advice and support, lifeshapers course and drop in services.
2. Drug & Alcohol Services
Alcoholics Anonymous 0845 769 7555 [email protected] www.alcoholics-anonymous.org.uk
Self-help recovery - Meetings every night at 8pm across the islands. Francis Street contact: 01851 702221 or meetings listed in Stornoway Gazette
Outer Hebrides Domestic Abuse Forum – Useful Contacts Information collated by Maria MacDonald and Frank Creighton, CnES, September 2015 5
The Caladh Trust An Caladh, East Camp, Balivanich, Isle of Benbecula, HS7 5LA 01870 603888 [email protected] Weekly support group, drop in services, one to one counselling and practical support and café for individuals with addiction related problems, their carers and their families. Home maker packs available.
Drug & Alcohol Support Workers Grianan, Westview Terrace, Stornoway, Isle of Lewis, HS1 2LD 01851 709816 One to one and group-work support to move on and access other services.
Harris Alcohol & Drugs Action Group Old Hostel, Tarbert, Isle of Harris, HS3 3BG 01859 502171 [email protected] Youth cafés in Tarbert and Leverburgh aimed at under 18’s. Information and advice.
Hebrides Alpha 48b Upper Coll, Back, Isle of Lewis, HS2 0LT 01851820380 [email protected] www.hebridiesalpha.co.uk Supported accommodation for people with addiction problems (abstinence based)
Narcotics Anonymous 0300 999 1212
NHS – Acute Psychiatry Western Isles Hospital, Macaulay Road, Stornoway, Isle of Lewis, HS1 2AF 01851 704704 ext., 2403 www.wihb.scot.nhs.uk
Outer Hebrides Domestic Abuse Forum – Useful Contacts Information collated by Maria MacDonald and Frank Creighton, CnES, September 2015 6
Treatment for those suffering with the dual diagnosis of mental ill health and substance abuse. Detoxification programmes, information and advice, family and individual therapy, assertiveness and relaxation skills, and aftercare service.
NHS – Community Psychiatry Community Nursing Team, The Health Centre, Stornoway, Isle of Lewis, HS1 2PS 01851 703069
St Brendan’s Hospital, Castlebay, Isle of Barra, HS9 5XE 01871 810282 Balivanich Community Clinic, Balivanich, Isle of Benbecula, HS7 5LT 01870 602266 Individual and group counselling, home detoxification, information, medical treatment and advice.
NHS – Alcohol & Mental Health Liaison Nurse Springfield Road Health Centre, Stornoway, Isle of Lewis, HS1 2PS Medical and mental health assessments for substance misusers. Medication and care planning, motivational interviewing harm reduction and needle exchange.
The Shed 11 Francis Street (Behind Martins Memorial Church), Stornoway, Isle of Lewis, HS1 2NB 01851704557 www.theshedproject.org.uk [email protected] The Well - Adult drop in service for anyone affected by substance misuse. Open Mon & Tues 10am to 4pm, and Fri 7-9.30pm
Uist Befriending East Camp Community Enterprise Park, Balivanich, Isle of Benbecula, HS7 5LA 01870 603233 [email protected]
Outer Hebrides Domestic Abuse Forum – Useful Contacts Information collated by Maria MacDonald and Frank Creighton, CnES, September 2015 7
Befriending for adults (over 18) in Uist who are isolated or lonely. One to one & telephone support, women’s alcohol support group and art group
Western Isles Alcohol & Drug Partnership Support Team Health Promotion Dept. Block 11 Laxdale Court Stornoway Isle of Lewis HS2 0GS Tel: 01851 762017
Various programmes, group work, one to one and drop in sessions working with children and their families throughout the Western Isles. Areas of focus include family breakdowns, substance misuse, child protection, domestic abuse, offending and personal development.
3. Health Services
Dental Information & Advice Line 0845 456 5990 Advice on where to register with an NHS dentist.
Health Promotions Block 11, Laxdale Court, Stornoway, Isle of Lewis, HS2 0GS 01851 762012 Sonas, 42 Winfield Way, Balivanich, HS7 5LH 01870 603366 Resource library on a range of health topics – preventative, educational and training service
Outer Hebrides Domestic Abuse Forum – Useful Contacts Information collated by Maria MacDonald and Frank Creighton, CnES, September 2015 8
Health Information & Resources Service Stornoway Health Centre Springfield Road Stornoway, Isle of Lewis HS1 2PS Tel: 01851 701545
Health Visiting East Team Health Centre Springfield Road Tel: 01851 763310
Health Visiting West Team Carloway & Habost Surgeries Tel: 01851 643 490 & 01851 810 149
Health Visiting South Team Langabhat & Tarbert Surgeries Tel: 01851 643 860 & 01859 502126
NHS 24 Tel: 111 www.nhs24.com
Sexual Health and BBV Acute Psychiatric Unit, Western Isles Hospital, Macaulay Road, Stornoway, Isle of Lewis, HS1 2AF 01851 704704 ext. 2403 Pre and post-test counselling service for HIV. Sexual health services and treatment for STDs. Western Isles Family Planning & Sexual Health Clinic – Mondays 2pm to 4.30pm. Sexual health advice, pregnancy testing, STI testing and contraception. Call for an appointment.
Outer Hebrides Domestic Abuse Forum – Useful Contacts Information collated by Maria MacDonald and Frank Creighton, CnES, September 2015 9
WI Sexual Health Promotion Officer 01870 603156 42 Winfield Way Balivanich Benbecula HS7 5LH
4. Employment, Education & Training
Community Learning Hebrides Comhairle Nan Eilean Siar, Sandwick Road, Stornoway, Isle of Lewis, HS1 2BW 01851 822716 IT, social media, Gaelic, first aid, positive parenting, homework support and learning for life 22 week programme. Services delivered across Lewis and Harris – see website for current class listings: www.cne-siar.gov.uk/commed/clh/index.asp Uist & Barra – delivered via Claddach Kirkibost and Cothrom Claddach Kirkibost – North Uist, 01876 580390 [email protected] www.claddach-kirkibost.org Oil painting, pottery, Gaelic, IT, languages, walking groups Cothrom – South Uist & Barra, 01878 700910 [email protected] www.cothrom.net Parenting, knitting, IT, dance, SVQs, literacy, job search and CVs
Hebrides Alpha 48b Upper Coll, Back, Isle of Lewis, HS2 0LT 01851 820380 [email protected] www.hebridesalpha.co.uk
Outer Hebrides Domestic Abuse Forum – Useful Contacts Information collated by Maria MacDonald and Frank Creighton, CnES, September 2015 10
Therapeutic employment (two days a week) for people aged 18 to 65 who are addressing previous addiction problems. Access to training such as first aid, CSCS card and manual handling along with support and structure.
Job Centre Plus 13-15 Francis Street, Stornoway, Isle of Lewis, HS1 2NA 01851 763104 / 08456 043 719 Help and advice to find employment, claim for welfare benefits or access skills training.
Learning Shop Town Hall, South Beach Street, Stornoway, Isle of Lewis, HS1 2BE 01851 822718 [email protected] Learning Centre run by Comhairle Nan Eilean Siar. Open Monday to Friday with late opening on a Monday. One to one and group work alongside self-directed drop in sessions. Tutors across Lewis & Harris. Lews Castle College Stornoway, HS2 0XR 01851 770280 Full and part time courses.
Skills Development Scotland Careers Office, 30 Francis Street, Stornoway, Isle of Lewis, HS1 2ND 01851 708900 Taigh Cheann a Lacha, Lionacliet, Isle of Benbecula, HS7 5PJ 01870 604927 www.skilssdevelopmentscotland.co.uk 0800 917 8000 Career support and advice, creating pathways into work, certificate of work readiness and modern apprenticeships.
Outer Hebrides Domestic Abuse Forum – Useful Contacts Information collated by Maria MacDonald and Frank Creighton, CnES, September 2015 11
Voluntary Action Lewis 30 Francis Street, Stornoway, Isle of Lewis, HS1 2ND 01851 702632 Training and placement opportunities. Mentoring support and advice, signposting to other services.
Volunteer Centre Western Isles Access to volunteering opportunities – www.volunteeringwesternisles.co.uk 95 Cromwell Street, Stornoway, Isle of Lewis 01851 700366 [email protected] 41 Airport Road, Balivanich, Isle of Benbecula 01870 602604 [email protected] Am Bothan, Northbay, Isle of Barra 01871 890775 [email protected] Old Tarbert Primary School, West Tarbert, Isle of Harris 01859 502636 [email protected]
Western Isles Foyer 36 Bayhead, Stornoway, Isle of Lewis, HS1 2DX 01851 705366 [email protected] Advice, support, and information for young people aged 16-25. Education and employment support, Lifeshapers programme and drop in service.
Outer Hebrides Domestic Abuse Forum – Useful Contacts Information collated by Maria MacDonald and Frank Creighton, CnES, September 2015 12
5. Mental Health Support & Counselling Services
Breathing Space 0800 838587 [email protected] www.breathingspacescotland.co.uk Confidential phone and web based service for people experiencing low mood, depression or anxiety.
Counselling and Family Mediation 23 Keith Street, Stornoway, Isle of Lewis, HS1 2JA 01851 705600 [email protected] Personal and family counselling. Support to deal with personal problems including stress, depression, bereavement, sexual abuse or substance misuse. Relaxation techniques and outreach support available.
Tagsa Uibhist East Camp Community Enterprise Park, Balivanich, Isle of Benbecula, HS7 5LA 01870 602111 [email protected] www.tagsa-uibhist.com Mental health outreach support for the Southern Isles. Horticulture project promoting health through gardening.
NHS – Acute Psychiatry Western Isles Hospital, Macaulay Road, Stornoway, Isle of Lewis, HS1 2AF 01851 704704 ext., 2403 www.wihb.scot.nhs.uk Treatment for those suffering with the dual diagnosis of mental ill health and substance abuse. Detoxification programmes, information and advice, family and individual therapy, assertiveness and relaxation skills, and aftercare service.
Outer Hebrides Domestic Abuse Forum – Useful Contacts Information collated by Maria MacDonald and Frank Creighton, CnES, September 2015 13
Penumbra 01851 706360 [email protected] www.pemumbra.org.uk
Nova Project – person centred recovery focussed support - one to one and peer support
Samaritans 87 Cromwell Street, Stornoway, Isle of Lewis, HS1 2DG 01851 703777 National Contact: 08457 909090 [email protected] www.samaritans.org Confidential emotional support for people who are experiencing feelings of distress or despair.
Local office opens, Thursday. 7 am to 11pm & Friday, 11am to 2pm.
Local telephone line open wed. 6am to 8am, Fri. 7pm to 2am and sat. 6pm to 2am.
Uist Befriending East Camp Community Enterprise Park, Balivanich, Isle of Benbecula, HS7 5LA 01870 603233 [email protected] Befriending for adults (over 18) in Uist who are isolated or lonely. One to one & telephone support, women’s alcohol support group and art group.
Western Isles Association for Mental Health 22 Bayhead, Stornoway, Isle of Lewis, HS1 2DU 01851 704964 [email protected] www.wiamh.org General support, activity session including creative writing, painting etc., drop in facility and access to CPN. Friends and family welcome.
Outer Hebrides Domestic Abuse Forum – Useful Contacts Information collated by Maria MacDonald and Frank Creighton, CnES, September 2015 14
Western Isles Rape Crisis Centre 74 Kenneth Street, Stornoway, Isle of Lewis, HS1 2DS 01851 709967 [email protected] www.wircc.org.uk Support for females who have been raped or sexually abused, support for adult survivors of sexual abuse and support for partners, family, friends or other workers in the community who are supporting women who have been abused. Telephone, face to face and outreach support. Opportunities to work on relaxation, self-esteem and confidence. Resource library available.
6. Domestic Abuse Support Services
Western Isles Women’s Aid Women’s Resource Centre, 53a Bayhead, Stornoway, Isle of Lewis, HS1 2DZ 01851 704750 [email protected]
Support, counselling, refuge and legal advice for women and children who have experienced domestic abuse. Drop in, outreach and advocacy services available.
7. Financial & Welfare Services
Advocacy Western Isles Support to speak up for yourself, defend your rights and ensure your voice is heard. Accessible to young people, or those with mental ill health or learning disabilities. Lewis & Harris: Lamont Lane, Bayhead, Stornoway, Isle of Lewis, HS1 2EB 01851 701755 [email protected] Uist & Barra: Daliburgh, 10 South Uist, HS8 5SS 01870 603891 [email protected]
Outer Hebrides Domestic Abuse Forum – Useful Contacts Information collated by Maria MacDonald and Frank Creighton, CnES, September 2015 15
Citizens Advice Bureau Confidential, free, independent advice on your rights and responsibilities and which services available to you. Stornoway: 41-43 Westview Terrace, Stornoway, Isle of Lewis, HS1 2HP 01851 705727 [email protected]
Harris: Pier Road, Tarbert, Isle of Harris, HS3 3DG 01859 502431 [email protected]
Uist: 27 Winfield Way, Balivanich, Isle of Benbecula, HS7 5LH 01870 602421 [email protected]
Barra: Castlebay, Isle of Barra, HS9 5XD 01871 810608 [email protected]
Co-Cheangal Innse Gall (CCIG) Furniture packs: Isle of Lewis: via Third Sector Hebrides – 01851 702632
Isle of Harris: via Harris Voluntary Service – 01859 502171
Isle of Uist: via UCVO – 01870 602117
Isle of Barra: via Voluntary Action Barra & Vatersay – 01871 810401
Eilean Siar Foodbank 37-39 Point Street, Stornoway, Isle of Lewis Open Monday, Wednesday and Friday 11am to 2pm
Outer Hebrides Domestic Abuse Forum – Useful Contacts Information collated by Maria MacDonald and Frank Creighton, CnES, September 2015 16
Referral from appropriate support agency (CAB, NHS, social work, housing etc.)
The Energy Advisory Service 41a Point Street, Stornoway, Isle of Lewis, HS1 2XF 01851 704300 www.theenergyadvisoryservice.co.uk Home energy advice and access to funding to help.
HI-Scot Credit Union 7 James Street, Stornoway, Isle of Lewis, HS1 2QN 01851 701865 [email protected] www.hi-scot.com Savings schemes and low cost loans.
Salvation Army Salvation Army Hall, 59 Bayhead, Stornoway, HS1 2DZ 01851 703 875 [email protected] www.salvationarmy.com
General advice and support. Breakfast Club on Fridays at 8am, Lunch Club on Tuesdays and Thursdays at 12 noon.
Social Work Crisis Support & Emergency Payments (to be noted that an eligibility criteria is applied) Tel: 01851 822708 01870 602425 01871 810311
Outer Hebrides Domestic Abuse Forum – Useful Contacts Information collated by Maria MacDonald and Frank Creighton, CnES, September 2015 17
Tagsa Uibhist
East Camp Community Enterprise Park, Balivanich, Isle of Benbecula, HS75LA 01870 602111 [email protected] www.tagsa-uibhist.com Low cost handyman service.
WI Poverty Action Group 25 North Street Sandwick Isle of Lewis http://www.cas.org.uk/system/files/WICAS%20FINAL%20VERSION.pdf
8. Support for Families
Action for Children 30 Bayhead Stornoway Isle of Lewis HS1 2DU 01851 705080
Community Education Street work Team St Lennon’s Youth Service Centre, 22-24 Point Street, Stornoway, Isle of Lewis. 01851 707818 Advice, support and information on youth related issues. Group work, follow up and signposting aimed at young people over the age of 12.
Scottish Families Affected by Alcohol & Drugs (SFAD)
Outer Hebrides Domestic Abuse Forum – Useful Contacts Information collated by Maria MacDonald and Frank Creighton, CnES, September 2015 18 www.sfad.org.uk [email protected] Support to individuals affected by some else’s substance use. Information, advice and signposting. Out of hours helpline available on 08080 101011.
Scottish Families Tele-health 08080 101011 [email protected]
Telephone, email, skype and web chat support for families affected by substance misuse. Support to improve coping skills and confidence, and increase knowledge.
The Shed 11 Francis Street (Behind Martins memorial Church), Stornoway, Isle of Lewis HS1 2NB 01851 704557 www.theshedproject.org.uk [email protected]
The Well – drop in service for anyone affected by substance misuse. Open Mon & Tues 10am to 4pm, and Fri 7-9.30pm. Drop in baby & toddler group – Fri 10am to 12 noon Emergency out of hours Duty Social Worker service - 01851 701702
Outer Hebrides Domestic Abuse Forum – Useful Contacts Information collated by Maria MacDonald and Frank Creighton, CnES, September 2015 19
9. National Services
Broken Rainbow LGBT (UK) Helpline 0300 999 5428 Citizens Advice Bureau 01563 544744 Homeless Helpline-Shelter 0808 800 444
24-hour National Domestic Violence Helpline A service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf. It is run in partnership between Women’s Aid and Refuge. Callers may first of all hear an answer phone message before speaking to a person. Telephone: 0808 2000 247 FREEPHONE Email: [email protected] Website: www.nationaldomesticviolencehelpline.org.uk
Rights of Women 020 7251 6577
Samaritans 01563 531313 08457 909 090 Scottish Domestic Abuse Helpline 0800 027 1234
Scottish Women’s Aid Support line 01708 765200
White Ribbon Campaign www.whiteribbonscotland.org.uk
Women’s Support Project
The Women’s Support Organisation works to prevent violence against women and to develop improved services for those affected. Key themes in our work are highlighting links between different forms of male violence
Outer Hebrides Domestic Abuse Forum – Useful Contacts Information collated by Maria MacDonald and Frank Creighton, CnES, September 2015 20 and promoting an interagency response to the abuse of women and children.
Our main areas of work are:
Multi-agency and in-house training service Training for trainers, to build capacity for future training and awareness raising work Public education, for example organisation of seminars, conferences and screen debates Developing resources and maintaining the National Training Resources website
The Project is based in Glasgow and works across Scotland. For further information go to www.womenssupportproject.org.uk/ or email [email protected]
Outer Hebrides Domestic Abuse Forum – Useful Contacts Information collated by Maria MacDonald and Frank Creighton, CnES, September 2015 21
10. Men’s Services
Abused Men in Scotland (AMIS) 0808 800 0024 Men’s Aid 0871 233 9986 Men’s Advice Line 0808 801 0327 Mankind Initiative 01823 334 244 New Paths 07938 611 046
National Domestic Abuse Violence Helpline 0808 200 0247
Police – Domestic Abuse Unit (Inverness) 01463 720 313
Rape Crisis Scotland National Helpline: 08088 01 03 02. You can phone the Helpline free any day between 6pm and midnight or if you are deaf or hard of hearing on minicom number: 0141 353 3091.
Email: [email protected]
Website: www.rapecounsellingandresourcecentre.co.uk
Respect (for people who are perpetrators of abuse) 0845 122 8609
Victim Support Male Helpline 0800 328 3623
Outer Hebrides Domestic Abuse Forum – Useful Contacts Information collated by Maria MacDonald and Frank Creighton, CnES, September 2015