Preliminary Mayor's Management Report;
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PRELIMINARY MAYOR’S MANAGEMENT REPORT FEBRUARY 2011 City of New York Michael R. Bloomberg Mayor Stephen Goldsmith Deputy Mayor for Operations Elizabeth Weinstein Director Mayor’s Office of Operations Cover Image: The Roses, Will Ryman, artist, Park Avenue and 61st Street. Photograph by NYC Parks & Recreation, Art & Antiquities, January 2011. Transforming the Park Avenue streetscape into a garden between 57th and 67th Streets, artist Will Ryman’s 38 sculptures of rose blossoms tower as high as 25 feet and are complemented by 20 individual scattered rose petals. Reflecting Ryman’s flair for the dramatic, roses painted in shades of pink and red spring up in vibrant contrast to the traditionally dormant winter months. Sponsored by the NYC Parks & Recreation and the Paul Kasmin Gallery, this temporary installation is on view until May 31, 2011. For more information, please visit www.nyc.gov or call 311. THE MAYOR’S MANAGEMENT REPORT PRELIMINARY FISCAL 2011 City of New York Michael R. Bloomberg, Mayor Stephen Goldsmith Deputy Mayor for Operations Elizabeth Weinstein Director, Mayor’s Office of Operations February 2011 8 Printed on paper containing 30% post consumer material. TABLE OF CONTENTS MMR User’s Guide ...................................................................ii Introduction ........................................................................vii HEALTH,EDUCATION AND HUMAN SERVICES DepartmentofHealthandMentalHygiene..............................................3 Office of Chief Medical Examiner .................................................9 Health and Hospitals Corporation ....................................................13 DepartmentofEducation...........................................................17 School Construction Authority ...................................................23 HumanResourcesAdministration ....................................................25 AdministrationforChildren’sServices ................................................31 DepartmentofHomelessServices....................................................39 DepartmentfortheAging...........................................................45 DepartmentofYouthandCommunityDevelopment......................................49 INFRASTRUCTURE,ADMINISTRATIVE AND COMMUNITY SERVICES DepartmentofEnvironmentalProtection...............................................55 Department of Transportation ........................................................61 DepartmentofBuildings ...........................................................67 NewYorkCityHousingAuthority....................................................73 DepartmentofHousingPreservationandDevelopment...................................79 Department of Design and Construction ...............................................85 DepartmentofCitywideAdministrativeServices........................................89 Department of Information Technology and Telecommunications ...........................93 311CustomerServiceCenter........................................................99 Department of Records & Information Services ........................................101 DepartmentofSanitation..........................................................105 DepartmentofParks&Recreation ..................................................109 DepartmentofCityPlanning .......................................................115 LandmarksPreservationCommission ................................................119 DepartmentofCulturalAffairs......................................................123 TaxiandLimousineCommission....................................................127 PUBLIC SAFETY AND LEGAL AFFAIRS NewYorkCityPoliceDepartment...................................................133 Fire Department .................................................................139 Office of Emergency Management ...................................................143 Department of Correction ..........................................................147 Department of Probation ..........................................................151 Civilian Complaint Review Board ...................................................155 LawDepartment.................................................................159 Department of Investigation ........................................................161 CityCommissiononHumanRights..................................................165 OfficeofAdministrativeTrialsandHearings ..........................................169 BusinessIntegrityCommission .....................................................173 BUSINESS AFFAIRS DepartmentofFinance............................................................179 New York City Economic Development Corporation ....................................183 Department of Consumer Affairs ....................................................187 DepartmentofSmallBusinessServices...............................................191 NON-MAYORAL AGENCIES PublicLibraries..................................................................199 CityUniversityofNewYork.......................................................203 BoardofElections ...............................................................205 List of Key Topics by MMR Agency ...................................................207 Index .............................................................................215 PRELMINARY MMR USER’S GUIDE 1 DEPARTMENT OF PARKS & RECREATION Adrian Benepe, Commissioner 2 Key Public Service Areas Critical Objectives 3 Maintain a green, clean and safe park • Optimize the overall condition and cleanliness of park facilities and system and urban forest for all New playgrounds. Yorkers. • Plant and maintain street and park trees. Strengthen the infrastructure of New York’s park system. Prelminary Performance Highlights 5 • Overall condition ratings of parks improved by three points to 85 percent, and cleanliness ratings rose by one point to 89 percent. 4 Scope of Agency Operations • Approximately 26,000 trees were planted as part of the MillionTreesNYC The Department of Parks & Recreation initiative during July to October 2010. While considerably lower than the (DPR) maintains a municipal park system almost 40,000 trees planted in the same four months a year ago, when of more than 29,000 acres including nearly there was an exceptionally high volume of activity, the Department fully 1,800 parks, nearly 2,500 greenstreet sites, expects to meet its annual planting goals. over 1,000 playgrounds, more than 800 • The Department completed 63 capital projects compared to 51 last year, athletic fields, more than 550 tennis reflecting a greater proportion of projects that required fewer changes and courts, 54 outdoor swimming pools, advanced more quickly. Consequently, the percent of projects completed 12 indoor swimming pools, 31 indoor on or ahead of schedule and the percent completed within budget recreational centers, 12 field houses, six improved to 84 percent and 94 percent, respectively. community centers, more than 600 comfort stations, 14 miles of beaches, Performance Report 6 13 golf courses, six ice rinks, five major Maintain a green, clean and safe park system and urban forest for all New stadia, 17 nature centers, 13 marinas and Yorkers. four zoos. The Department is also responsible for approximately 650,000 street trees and two million park trees, 23 historic house museums and more than 800 monuments, sculptures and historical markers. 8 A c t u a l T a r g e t 4-Month 4-Month Updated Actual Actual 7 Performance Statistics FY08 FY09 FY10 FY11 FY12 FY10 FY11 Parks rated "acceptable" for overall condition (%) 86% 82% 83% 85% 85% 82% 85% 9 Parks rated "acceptable" for cleanliness (%) 91% 90% 88% 90% 90% 88% 89% Comfort stations in service (in season only) (%) 93% 90% 94% 90% 90% 94% 96% Parks with an affiliated volunteer group (%) 57% 58% 58% * * 58% 59% Summonses issued 21,149 22,145 17,264 * * 6,715 7,369 Acres improved 457.6 422.8 333.1 * * 168.9 NA Critical Indicator “NA” - means Not Available in this report 10 ii Agency Customer Service The Department of Parks and Recreation provides service to its customers through its walk-in facilities, website and correspondence. Agency Preliminary Citywide Total Customer Service FY11 Preliminary FY11 11 Average response time for email correspondence (days) 14.47 7.0 Average response time for letters/mail correspondence (days) 14.19 9.0 Average wait time to speak with a customer service agent at a walk-in facility (min:sec) NA 26:40 Number of completed customer requests for interpretation 9 367,322 Inquiries and Service Requests Received by 311 Customer Service Center NYC The 311 Customer Service Center received 109,575 DPR-related inquiries from July through October 2010. Inquiries Received by 311 120,000 109,575 104,886 % of DPR Top 5 DPR - related inquiries: Total Inquiries 90,000 Removal of Large Branch or Entire Tree - City Tree or Property 19,904 18.2% 60,000 Wood Disposal Chipping and Pickup - Inquiries Manhattan, Brooklyn, Queens and Northwest Staten Island 12,561 11.5% 30,000 Find a Park 8,291 7.6% Find a Public Swimming Pool 7,840 7.2% 12 0 Jul-Oct 2009 Jul-Oct 2010 Find an Event in a Park 5,483 5.0% Top Five 311 Service Requests for DPR % of SRs Expected Days Average Days to Meeting Time to Service Requests # of SRs to Action Action Action Damaged Tree - Branch or Limb Has Fallen Down 5,130 8 2 98% Dead Tree - Dead/Dying Tree 2,962 7 4 93% Root/Sewer/Sidewalk Condition - Trees and Sidewalks Program 1,257 30