This Field Service Action Expired on May 02, 2003

This Field Service Action expired on May 02, 2003.

OWNER NOTIFICATION Certain 1999 3.0L Ranger Trucks - Water Pump PROGRAM Replacement 99B15

July, 1999

To: All Ford and Lincoln Mercury Dealers

Subject: Owner Notification Program 99B15 - Certain 1999 3.0L Ranger Trucks - Water Pump Replacement

OASIS:

Yes

OWNER LIST:

Yes

PARTS RETURN:

PROGRAM TERMS:

This program will be in effect until April 30, 2000, regardless of mileage (After this program expires, the vehicle may still be eligible for this service under any remaining vehicle warranty coverage)

AFFECTED VEHICLES

Certain 1999 3.0L Ranger Trucks built at the Twin Cities Assembly Plant, Louisville Assembly Plant and the Edison Assembly Plant from March 8, 1999 through April 12, 1999.

REASON FOR RECALL

The affected trucks were built with water pumps that may have excessive axial runout of the water pump hub threads. This could result in water pump failure and possible engine overheating.

SERVICE ACTION

To correct this condition owners of the affected vehicles will be advised to return their Ranger to the dealer to have a new water pump and gasket installed at no cost to the owner. QUESTIONS?

Claims Information 1-800-423-8851

Other Recall Questions 1-800-325-5621

Attachments

z Attachment I { Administrative Information { Refund Codes z Attachment II { Labor Allowances { Parts Ordering Information z Attachment III { Technical Information

ATTACHMENT I Owner Notification Program 99B15

Certain 1999 3.0L Ranger Trucks - Water Pump Replacement

OASIS

You must use OASIS to determine if a vehicle is eligible for this recall.

PLEASE NOTE

Correct all vehicles in stock before delivery.

PROMPTLY CORRECT

Promptly correct all affected vehicles on the enclosed list and other eligible vehicles which are brought to your dealership.

CLAIMS PREPARATION AND SUBMISSION

z Enter claims using DWE. z Refer to ACESII Manual for claims preparation and submission information. OWNER REFUNDS

Ford Motor will only refund for owner-paid repairs made before the date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the servicing dealer).

Program Code Misc. Expense Misc. Expense Misc. Expense 99B15 REFUND ADMIN 0.2 Hr.

Refer to ACESII Manual for Refund Information.

ATTACHMENT II Owner Notification Program 99B15

Certain 1999 3.0L Ranger Trucks - Water Pump Replacement

LABOR ALLOWANCES

Operation Description Labor Allowances Labor Operation Replace water pump and gasket 1.6 hours 99B15B

PARTS REQUIREMENTS

Parts Ordering Information

Parts will not be direct shipped for this recall. Order your parts requirement through normal order processing channels as noted below:

Stock Orders Effective immediately Normal order process Interim Orders Effective immediately Normal order process Emergency Orders 31 days after launch Normal order process Emergency Orders First 30 days after launch Call 1-800-325-5621

Part Number Description Quantity F87Z-8501-DA Water Pump 1 F58Z-8507-A Gasket 1

PLEASE NOTE:

MOST DEALERS WILL HAVE TWO OR LESS VEHICLES INVOLVED IN THIS CAMPAIGN

DEALER PRICE

For latest prices refer to your: z DOES II z Updated Price Book

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

ATTACHMENT III Owner Notification Program 99B15

WATER PUMP REPLACE

AFFECTED VEHICLES:

CERTAIN 1999 RANGERS EQUIPPED WITH 3.0L ENGINES

REMOVEL

1. Drain the cooling system. 2. Remove the air cleaner outlet tube as follows: { Disconnect the intake air temperature sensor. { Disconnect the crankcase fresh air tube. { Loosen the air cleaner outlet tube clamps at the mass airflow sensor and the throttle body. { Remove the air cleaner outlet tube. 3. Remove the accessory drive belt. { NOTE: Fan assembly has left hand threads.

4. Remove the fan shroud and fan assembly as follows: { Remove the fan shroud retaining bolts. { Loosen and remove the fan assembly from the water pump hub while holding the water pump pulley with a strap wrench. { Remove the shroud and fan assembly from the vehicle together. 5. Disconnect the lower radiator hose at the lower intake manifold fitting. See Figure 1. 6. Disconnect the water bypass hose at the water pump. See Figure 1.

Figure 1

7. Remove the water pump pulley. 8. Remove the A/C line routing bracket from the water pump stud. See Figure 2.

Figure 2

9. Remove the fuel line routing bracket from the A/C compressor mounting bracket stud. See Figure 3. 10. Remove the power distribution harness routing bracket from the A/C compressor mounting bracket stud. See Figure 3.

Figure 3

11. Remove the retaining bolts from the A/C compressor mounting bracket, then position the bracket away from the engine. See Figure 4.

Figure 4

12. Disconnect the crankshaft sensor and position the connector and harness out of the way. 13. Remove the water pump. See Figure 5.

Figure 5

14. Remove the water pump gasket and clean the sealing surfaces of the engine.

INSTALLATION

1. Position the water pump gasket onto the water pump and hold it in place with two (2) retaining bolts. 2. Install the water pump and gasket assembly. Tighten the retaining bolts to 10 Nm (89 lb-in). 3. Connect the crankshaft sensor. 4. Install the A/C compressor mounting bracket. Tighten the retaining bolts to 50 Nm (37 lb-ft). 5. Install the power distribution harness routing bracket to the A/C compressor mounting bracket stud. Tighten the retaining nut securely. 6. Install the fuel line routing bracket to the A/C compressor mounting bracket stud. Tighten the retaining nut securely. 7. Install the A/C line routing bracket to the water pump stud. Tighten the retaining nut securely. 8. Install the water pump pulley. Tighten the retaining bolt to 25 Nm (18 lb-ft). 9. Connect the water bypass hose at the water pump. 10. Connect the lower radiator hose at the lower intake manifold fitting. 11. Install the fan shroud and fan assembly as follows: { Position the fan shroud and fan assembly into the vehicle together. { Install the fan assembly while holding the water pump pulley with a strap wrench. Tighten to 55 Nm (41 lb-ft). { Install the fan shroud retaining bolts. Tighten to 7 Nm (62 lb-in). 12. Install the accessory drive belt. 13. Install the air cleaner outlet tube as follows: { Connect the air cleaner outlet tube to the throttle body and mass airflow sensor. { Tighten the clamps to 4 Nm (35 lb-in). { Connect the crankcase fresh air tube. { Connect the intake air temperature sensor. 14. Fill the cooling system. 15. Start the engine. Check the engine for leaks.

July, 1999

Serial Number: 12345678901234567 99B15

Mr. John Sample 123 Main Street Anywhere, USA 12345

Ford Motor Company is providing a no-charge Service Program, Number 99B15, to owners of certain 1999 Ranger Trucks with 3.0L engines.

REASON FOR THIS PROGRAM

The affected trucks were built with water pumps that may have excessive axial runout of the water pump hub threads. This could result in water pump failure and possible engine overheating.

NO CHARGE SERVICE

To correct this condition your dealer will install a new water pump on your Ranger at no charge to you. Your vehicle is eligible for this program until April 30, 2000, regardless of mileage. (After this program expires, the vehicle may still be eligible for this service under any remaining vehicle warranty coverage).

HOW LONG WILL IT TAKE?

The time needed for this repair is less than one-half day. However, due to service scheduling issues, your dealer may need your vehicle for a longer period of time. Please call your dealer for a service date.

CALL YOUR DEALER

Call your dealer without delay. Ask for a service date and whether parts are in stock for Owner Notification Program 99B15.

If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week after ordering.

When you bring your vehicle in, show the dealer this letter. If you misplace this letter, your dealer will still do the work, free of charge.

REFUNDS

If you paid to have this service done before the date of this letter, Ford is offering a full refund. For the refund, please give your paid original receipt to your Ford or Lincoln Mercury dealer. To avoid delays, do not send receipts to Ford Motor Company.

CHANGED ADDRESS OR SOLD THE VEHICLE? Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address or sold the vehicle.

We are taking this action as part of our ongoing efforts to maintain owner confidence in our products. We hope this program will confirm your continued satisfaction in your Ford-built Ranger Truck.

OWNER NOTIFICATION PROGRAM 99B15