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Australian Government Architecture Reference Models

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Australian Government Architecture Reference Models Copyright Notice This work is copyright and owned by the Commonwealth of Australia. With the exception of the Commonwealth Coat of Arms, this work is licensed under a Creative Commons Attribution 3.0 Australia licence (http://creativecommons.org/licenses/by/3.0/au/). i This work must be attributed as the Australian Government Architecture Reference Models. Use of the Coat of Arms The terms under which the Coat of Arms can be used are detailed on the following website: http://www.itsanhonour.gov.au/coat-arms/. Contact us Enquiries regarding the licence and any use of this work are welcome at: Assistant Secretary Governance and Policy Branch Australian Government Information Management Office Department of Finance and Deregulation John Gorton Building King Edward Terrace Parkes ACT 2600 Email: [email protected] Foreword In developing the Australian Government Architecture framework (AGA) we have adapted an established and proven framework based on the Federal Enterprise Architecture Framework (FEAF) developed by the United States Government. This framework is being used in a number of other countries and some state governments in Australia. The framework and these reference models have been endorsed by the Australian Government’s Chief Information Officers’ Committee. Developing an architecture framework is a large undertaking and one that is never really finalised. As a result, we decided to release the AGA in a series of versions, with each new version building on the last. This version adds value by incorporating the Performance Reference Model, further feedback from agencies and a substantial revision of the Business Reference Model. We look forward to further feedback as the reference models are used by agencies for projects and proposals. Agencies are not required to replace their existing frameworks with the AGA. However, for those that do not already have an architecture in place, or have one that is under review, we strongly recommend that you adopt the AGA. A sound architecture framework will support government by providing a useful context for decision- making and help agencies develop capabilities needed for the future. In particular, it will support agencies to operate across traditional boundaries to improve service delivery and deliver more responsive policy implementation. While this version extends the use of Australian examples, there are several US examples, some US terminology and other parts that are yet to be assessed. Their replacement with contemporary Australian examples will continue over time, but at present they have been retained. The framework contains five reference models. In this version, we present the Business Reference ii Model and have also refreshed the Service, Data and Technical Reference Models. Ann Steward Australian Government Chief Information Officer Australian Government Information Management Office Department of Finance and Deregulation Australian Government Architecture Reference Models Version 3.0 This page is intentionally blank iii Australian Government Architecture Reference Models Version 3.0 Contents Foreword ............................................................................................................................................ ii 1 Whole-of-Government Enterprise Architecture Program ......................................................... 10 1.1 Audience ............................................................................................................................... 11 1.2 Related Material .................................................................................................................. 11 1.3 Governance .......................................................................................................................... 11 1.4 Contact Information ............................................................................................................. 11 2 Reference Model Overview...................................................................................................... 12 2.1 Performance Reference Model ........................................................................................... 12 2.2 Business Reference Model ................................................................................................. 14 2.3 Service Reference Model .................................................................................................... 15 2.4 Data Reference Model ......................................................................................................... 16 2.5 Technical Reference Model ................................................................................................. 18 3 Metamodel .............................................................................................................................. 20 3.1 Introduction .......................................................................................................................... 20 3.2 Structure ............................................................................................................................... 20 3.3 Metamodel concepts ........................................................................................................... 20 iv 3.4 Metamodel elements by layer ............................................................................................. 23 4 Performance Reference Model ............................................................................................... 34 4.1 Introduction .......................................................................................................................... 34 4.2 Structure ............................................................................................................................... 50 4.3 Outcomes Domain ............................................................................................................... 52 4.4 Usage domain ...................................................................................................................... 58 4.5 Outputs domain ................................................................................................................... 64 4.6 Work domain ........................................................................................................................ 69 4.7 Inputs domain ...................................................................................................................... 79 4.8 Performance Reference Model measurement indicators ................................................. 94 4.9 Demonstrating the Outcome Process Model ..................................................................... 98 5 Business Reference Model ................................................................................................... 102 5.1 Introduction ........................................................................................................................ 102 5.2 Structure ............................................................................................................................. 102 5.3 Services for Citizens Business Area .................................................................................. 107 5.4 Service Paths Business Area ............................................................................................. 142 5.5 Services Support Business Area ....................................................................................... 147 5.6 Management of Government Resources Business Area ................................................ 152 5.7 Examples of Business Sub Function Relationships ......................................................... 160 Australian Government Architecture Reference Models Version 3.0 6 Service Reference Model ...................................................................................................... 163 6.1 Introduction ........................................................................................................................ 163 6.2 Structure ............................................................................................................................. 163 6.3 Customer Services Domain ............................................................................................... 165 6.4 Process Automation Services Domain .............................................................................. 168 6.5 Business Management Services Domain ......................................................................... 170 6.6 Digital Asset Services Domain .......................................................................................... 174 6.7 Business Analytical Services Domain ............................................................................... 177 6.8 Back Office Services Domain ............................................................................................ 180 6.9 Support Services Domain .................................................................................................. 185 7 Data Reference Model .......................................................................................................... 191 7.1 Introduction ........................................................................................................................ 191 7.2 Structure ............................................................................................................................. 191 7.3 Overview of the DRM ........................................................................................................
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