Know Your Council A’ Chomhairle Agad www.highland.gov.uk

THIS VERSION NOVEMBER 2011 Contents Ro-innse

Introduction...... 1

Contacting Your Councillors...... 2-9 Multi-member Wards

Office Bearers...... 10 and Operational Areas Roinnean Ioma-bhall Senior Management Team...... 11 agus Raointean Obrach Ward Managers...... 12-13  John o’Groats  Durness Council Contacts...... 13-19

 Bettyhill Council Services...... 20-21

Service Points...... 21

 Facts & Figures about the Highlands...... 22  Lochinver

Your Comments/Notes...... 23  Golspie  Ullapool www.highland.gov.uk Gairloch 

Dunvegan   Portree  Lochcarron

 Kyle  Grantown-on-Spey  Broadford

 Kilchoan  Ballachulish

Dunrobin Castle, Golspie Strengthening the Highlands About The Highland Council INVERNESS CITY COMMITTEE Mu Chomhairle Na Gàidhealtachd A city committee has been established in A’ Neartachadh na Gàidhealtachd recognition of the importance of Inverness as the We are one of 32 all-purpose councils in administrative and transport hub of the Highlands. The Highland Council has produced a Scotland, serving 219,000 people across 26,484 sq km. programme of action, which sets out its PLANNING APPLICATION COMMITTEES priorities for making the Highlands one of There are three Planning Application Committees MEMBERSHIP Europe’s leading regions. serving:- Caithness, Sutherland and Easter Ross; The Council has 80 elected members, serving Ross, Skye and Lochaber; Inverness, Nairn and on 14 four-member wards and 8 three- The Council aims to create sustainable Badenoch and Strathspey. member wards. Members will serve on the communities with more balanced population Council until 2012. growth and economic development across HIGHLAND PLANNING REVIEW BODY A Highland-wide review body considers appeals the Highlands and to build a fairer and The political representation is: healthier Highlands. against decisions taken by Planning Officers, under delegated powers. 25 Independent The Programme contains a total of 93 20 Liberal Democrat commitments across five main themes and a HIGHLAND LICENSING COMMITTEE/BOARD 17 Scottish National Party A new Highland Licensing Committe/Board has further 15 actions to work with the Scottish 6 Labour replaced the 3 former Committees/Boards. and UK Governments. The themes are: 6 Independent Members’ Group 4 Independent Alliance Group The Licensing Committee considers general What we will do for licensing issues, such as taxi licensing, street 1 Non-aligned children and families trader licences and public entertainment licences, 1 Vacancy while the Licensing Board deals with liquor What we will do for licensing and gambling. communities and older people ADMINISTRATION The Administration comprises members of the WARD FORUMS Independent, Liberal Democrat and Labour What we will do for Elected members serve on Ward Forums, which are Groups. Scottish National Party Independent open to the public. Ward members are joined by the economy Members’ Group and Independent Alliance the ward manager, key partners and agencies, Group members make up the Opposition. including Community Councils, in discussing matters What we will do for of local interest. our environment STRATEGIC COMMITTEES Members serve on the following 22-member JOINT COMMITTEES strategic committees, which meet at Council What we will do to make We work with NHS Highland and other partners on Headquarters, Glenurquhart Road, Inverness, The Highland Council the Joint Committee for Children, Young People and generally on a Wednesday or Thursday: Families, which reports to the full Council. more effective and efficient Resources JOINT BOARDS Housing and Social Work Members sit on the Northern Joint Police Board and Education, Culture and Sport the Highland and Islands Fire Board – boards which Planning, Environment and Development also comprise elected members from Orkney, Transport, Environmental and Community Services Shetland and the Western Isles. They also serve on the Highland and Western Isles Valuation Joint Audit and Scrutiny Board, which also involves members from the Gaelic Western Isles.

Page 1 1 North, West and Central Sutherland 2 Thurso Know Your Councillor George Farlow Donald Mackay An Comhairliche Agad SNP Independent Tel: 01854 612780 Tel: 01847 892645 (council business) KEY Mobile: 07765 921741 Tel: 01847 891621 (home) Email: [email protected] Mobile: 07833 496219

STRATEGIC COMMITTEES Address: 7 Seaforth Road, Address: 2 Wilson Terrace, Thurso, RES - Resources Ullapool IV26 2UY Caithness KW14 8AH ECS - Education Culture and Sport Strategic Committees: PED; TECS; G. Strategic Committees: PED; AS; HSW. HSW - Housing and Social Work Area Committee/Board: CSER PAC. Area Committee/Board: Chairman CSER PAC. PED - Planning Environment and Development Joint Boards: FIRE. TECS - Transport Environmental and Community Services AS - Audit and Scrutiny 1 North, West and Central Sutherland 2 Thurso G - Gaelic Linda Munro John Rosie MBE Liberal Democrats Independent PLANNING APPLICATIONS COMMITTEES Tel: 01641 521779 Tel: 01847 892939 CSER PAC Mobile: 07971 689653 Mobile: 07833 496202 Caithness, Sutherland and Easter Ross Email: [email protected] Email: [email protected]

RSL PAC Address: 3 Achnabourin, Strathnaver, Address: 3 Thorsdale View, Thurso, Ross, Skye and Lochaber Kinbrace, Sutherland KW11 6UA Caithness KW14 7ET Strategic Committees: Vice Chairman RES; HSW; Strategic Committees: HSW; TECS; AS. INBS PAC Area Committee/Board: HLC Joint Boards: POLICE. Inverness, Nairn and Badenoch and Strathspey Joint Boards: FIRE.

HIGHLAND PLANNING REVIEW BODY HPRB 1 North, West and Central Sutherland 2 Thurso Robbie Rowantree Lady Thurso (Marion) Liberal Democrats Liberal Democrats Tel: 01408 621784 Tel: 01847 895437 HIGHLAND LICENSING COMMITTEE/BOARD Mobile: 07833 237688 HLC Email: [email protected] Email: [email protected] Highland Licensing Committee Address: 175 Clynelish Muir, Address: Thurso East Mains, Thurso, HLB Brora, KW9 6NG Caithness KW14 8HW Highland Licensing Board Area Committee/Board: CSER PAC. Strategic Committees: ECS; HSW. Area Committee/Board: CSER PAC. ICC - Inverness City Committee

JOINT BOARDS POLICE - Northern Joint Police Board FIRE - Highland and Islands Fire Board VALUATION - Highland and Western Isles Joint Valuation Board

Tongue Causeway

Page 2 3 Wick 4 Landward Caithness 5 East Sutherland and Edderton Bill Fernie David Bremner Civic Leader of Caithness Deirdre Mackay Independent Independent Members’ Group Labour Tel/Fax: 01955 609343 Tel: 01955 603220 Tel: 01408 622340 Mobile: 07917 505107 Mobile: 07824 695324 Email: [email protected] Email: [email protected] Email: [email protected] Email: [email protected] (business) Fax: 01955 606498 (business) Address: An-Cunairt, Rockhill Road, Address: 2 Muirfield Road, Brora, Address: 19 March Road, Wick, Hempriggs, Wick, Caithness KW1 5TP Sutherland KW9 6QY Caithness KW1 5TY Strategic Committees: Vice-chairman AS; RES; ECS. Strategic Committees: RES; ECS. Strategic Committees: Chairman ECS; G. Area Committee/Board: CSER PAC. Joint Boards: POLICE. Area Committee/Board: CSER PAC.

3 Wick 4 Landward Caithness 5 East Sutherland and Edderton Gail Ross Robert Coghill Jim McGillivray SNP Independent Independent Tel: 07557 480847 Tel: 07831 224525 Tel: 01862 811593

Email: [email protected] Email: [email protected] Email: [email protected]

Address: 62 Argyle Square, Wick, Address: Balbreck Farmhouse, Clayock, Address: Struay Villa, 11 School Street, Caithness KW1 5AJ Halkirk KW12 6UZ Embo, Dornoch, Sutherland IV25 3PZ Strategic Committees: ECS; HSW. Strategic Committees: TECS; PED; AS. Strategic Committees: TECS; G. Joint Boards: FIRE. Area Committee/Board: Vice-chairman CSER PAC. Area Committee/Board: CSER PAC. Joint Boards: VALUATION.

3 Wick 4 Landward Caithness 5 East Sutherland and Edderton Graeme Smith David Flear William J (Ian) Ross Independent Members’ Group Liberal Democrats Liberal Democrats Tel: 01955 605298 Tel: 01847 831557 Tel: 01408 634440 Mobile: 07979 987515 Mobile: 07825 116525 Mobile: 07786 510772 Email: [email protected] Email: [email protected] Email: [email protected] Fax: 01955 609032 Fax: 01847 831798 Fax: 01408 634189 Address: 15 Breadalbane Crescent, Wick, Address: Inkerman, Church Street, Address: An Crasg, West Drummuie, Caithness KW1 5AS Halkirk, Caithness KW12 6YD Golspie KW10 6TA Strategic Committees: TEC; G. Strategic Committees: HSW; TECS. Strategic Committees: Chairman PED; Chairman HPRB. Area Committee/Board: CSER PAC. Area Committee/Board: HLC; HLB. Area Committee/Board: CSER PAC. Joint Boards: POLICE. Joint Boards: FIRE. Joint Boards: Vice-convener POLICE.

4 Landward Caithness Willie Mackay MBE Independent Tel: 01955 621876 Mobile: 07800 759806 Email: [email protected]

Address: 36 Oldhall, Watten, Caithness KW1 5XL Strategic Committees: PED; G. Area Committee/Board: HLC. John o Groats Joint Boards: POLICE. Bonar Bridge Page 3 6 Wester Ross Strathpeffer and Lochalsh 7 Cromarty Firth 8 Tain and Easter Ross Isabelle Campbell Mike Finlayson Richard Durham Liberal Democrats Independent Independent Tel/Fax: 01599 511461 Tel: 01349 831147 Tel: 01862 842310 Mobile: 07771 370956 Mobile: 07825 116509 Mobile: 07774 833721 Email: [email protected] Email: [email protected] Email: [email protected] Fax: 01862 842330 Address: The Coach House, Glenshiel, Address: Amberlea, Glenskiach, Evanton, Address: Scotsburn House, Kildary, By Kyle, Ross-shire IV40 8HW Ross-shire IV16 9UU Invergordon, Ross-shire IV18 0PE Strategic Committees: Vice-chairman G; PED; HPRB. Strategic Committees: ECS. Strategic Committees: PED; HPRB. Area Committee/Board: RSL PAC. Area Committee/Board: CSER PAC. Joint Boards: FIRE. Joint Boards: Convener FIRE.

6 Wester Ross Strathpeffer and Lochalsh 7 Cromarty Firth 8 Tain and Easter Ross Richard Greene Martin Rattray Alasdair Rhind Independent Liberal Democrats Independent Tel: 01445 712890 Tel: 01349 853798 Tel/Fax: 01862 892521 Mobile: 07775 411 282 Mobile: 07825 116508 Mobile: 07831 483804 Email: [email protected] Email: [email protected] Email: [email protected]

Address: 7 Burnside Terrace, Strath, Address: 21 Cromlet Park, Invergordon, Address: Morningside,Scotsburn Road, Gairloch, Ross-shire IV21 2BY Ross-shire IV18 0RN Tain IV19 1PU Strategic Committees: RES; TECS: AS. Strategic Committees: RES. Strategic Committees: TECS; AS. Area Committee/Board: HLC; HLB. Area Committee/Board: CSER PAC. Area Committee/Board: HLC; HLB. Joint Boards: POLICE.

6 Wester Ross Strathpeffer and Lochalsh 7 Cromarty Firth 8 Tain and Easter Ross Dr Audrey Sinclair Maxine Smith Fiona Robertson Independent SNP Independent Tel: 01599 534970 Mobile: 07751 227367 (daytime) Tel: 01862 892170 Mobile: 07833 496203 Tel/Fax: 01349 854335 (evening) Email: [email protected] Email: [email protected] Email: [email protected]

Address: Carnmore, Badicaul, Kyle, Address: 5 Calrichie Cottages, Heathfield, Address: Tigh-Na-Sonas, Newton, Ross-shire, IV40 8BB Invergordon, IV18 0LN Tain IV20 1RU Strategic Committees: ECS; AS; G; PED; HPRB. Strategic Committees: ECS; TECS; HPRB; AS. Strategic Committees: ECS. Area Committee/Board: RSL PAC. Joint Boards: VALUATION, FIRE. Joint Boards: FIRE.

6 Wester Ross Strathpeffer and Lochalsh 7 Cromarty Firth Jean Urquhart Carolyn Wilson SNP Independent Tel: 01854 612929 Tel: 01349 883978 Mobile: 07974 929758 Mobile: 07740 410257 Email: [email protected] Email: [email protected] Fax: 01349 884879 Address: 4 West Lane, Ullapool, Address: 6 Dalmore Farm Cottages, Ross-shire IV26 2UT Alness, Ross-shire IV17 0UX Strategic Committees: AS. Strategic Committees: Chairman RES. Area Committee/Board: CSER PAC. Portmahomack

Page 4 9 Dingwall and Seaforth 10 Black Isle 11 Eilean a’ Cheò Peter Cairns Dr David Alston Budget Leader Hamish Fraser SNP Liberal Democrats Independent Tel: 01463 811255 Tel: 01381 600243 Tel/Fax: 01471 822929 Mobile: 07775 411295 Mobile: 07795 644713 Tel: 01471 822408 (home) Email: [email protected] Email: [email protected] Email: [email protected] Fax: 01381 600894 Address: Pink Lodge, Easter Suddie, Address: 51 Church Street, Cromarty, Address: 8 Scullamus, Breakish, Munlochy, Ross-shire IV8 8PA Ross & Cromarty IV11 8XA Isle of Skye IV42 8QB Strategic Committees: RES; AS; PED. Strategic Committees: RES. Strategic Committees: Chairman G; HSW. Area Committee/Board: RSL PAC. Area Committee/Board: RSL PAC. Joint Boards: VALUATION. Joint Boards: POLICE.

9 Dingwall and Seaforth 10 Black Isle 11 Eilean a’ Cheò David Chisholm Billy Barclay John Laing Independent Members’ Group Independent Independent Tel/Fax: 01463 870033 Tel/Fax: 01381 621736 Tel: 01470 521483 Tel/Fax: 01470 521874 Email: [email protected] Email: [email protected] Mobile: 07795 800654 Email: [email protected] Address: Hadrian House, Address: Boggiewell Farm, Fortrose, Address: 5 Dunanellerich, Harlosh, Great North Road, Muir of Ord IV6 7TP IV10 8SN by Dunvegan, Isle of Skye IV55 8ZG Strategic Committees: HSW; PED. Area Committee/Board: RSL PAC. Strategic Committees: Chairman TECS. Area Committee/Board: Chairman RSL PAC.

9 Dingwall and Seaforth 10 Black Isle 11 Eilean a’ Cheò Angela MacLean Craig Fraser Drew Millar Liberal Democrats SNP Liberal Democrats Tel/Fax: 01349 864401 Tel: 01381 600871 Tel: 01478 612895 (home) Mobile: 07825 116505 Mobile: 07795 168703 Mobile: 07801 385994 Email: [email protected] Email: [email protected] Email: [email protected]

Address: 21 Grant Crescent, Maryburgh, Address: West Wing, Bellvue House, Address: Ibrox, 6 Carndearg Place, Ross-shire IV7 8EW Church Street, Cromarty IV11 8XA Portree, Isle of Skye IV51 9PZ Strategic Committees: TECS; AS. Strategic Committees: PED; G. Strategic Committees: Vice-chairman ECS; G. Area Committee/Board: HLC; HLB. Joint Boards: POLICE.

9 Dingwall and Seaforth 10 Black Isle 11 Eilean a’ Cheò Margaret Paterson Isobel McCallum Ian Renwick Independent Independent SNP Tel: 01349 864424 Tel/Fax: 01463 811045 Tel: 01470 582386 Mobile: 07833 496218 Mobile: 07742 101300 Mobile: 07771 370954 Email: [email protected] Email: [email protected] Email: [email protected] Fax: 01349 862454 Address: Craiglea, Craig Road, Dingwall, Address: Belmaduthy, Munlochy, Address: Lochside, Brookside, Clachamish, Ross-shire IV15 9LF Ross-shire IV8 8PF Portree, Isle of Skye IV51 9NY Strategic Committees: ECS; HSW; G. Strategic Committees: Vice-chairman PED; Vice- Strategic Committees: HSW; ECS. Area Committee/Board: Vice-chairman HLC/HLB. chairman HPRB. Area Committee/Board: RSL PAC. Joint Boards: FIRE. Area Committee/Board: RSL PAC. Joint Boards: POLICE; FIRE.

Page 5 12 Caol and Mallaig 13 Aird and Loch Ness 14 Inverness West Bill Clark Helen Carmichael Alex Graham Depute Provost of Inverness Independent Alliance Group Independent Liberal Democrats Tel/Fax: 01397 773150 Tel: 01463 782555 Tel: 01463 241148 Mobile: 07786 685696 Mobile: 07771 370962 Email: [email protected] Email: [email protected] Email: [email protected]

Address: Darag, Wilson Way, Tomonie, Address: Hawthorn Villa, 25 Ferry Road, Address: 9 Rangemore Road, Inverness Banavie, Fort William PH33 7LX Beauly, Inverness IV4 7EA IV3 5EA Strategic Committees: PED; AS. Strategic Committees: RES; PED. Strategic Committees: TECS; G. Area Committee/Board: Vice-chairman RSL PAC. Area Committee/Board: ICC. Area Committee/Board: INBS PAC; ICC. Joint Boards: FIRE; Convener VALUATION.

12 Caol and Mallaig 13 Aird and Loch Ness 14 Inverness West Allan Henderson Provost of Lochaber Margaret Davidson Alasdair Christie Independent Alliance Group Independent Liberal Democrats Tel: 01397 705954 Tel/Fax: 01463 861424 Tel: 01463 718532 Mobile: 07818 015689 Mobile: 07775 411334 Email: [email protected] Email: [email protected] Email: [email protected] Address: The Gantocks, Achintore Road, Address: Abriachan Nurseries, Kilianan, Address: 52 Warrand Road, Inverness Fort William PH33 6RN Loch Ness Side, Inverness IV3 8LA IV3 5SH Strategic Committees: RES; TECS. Strategic Committees: Chairman HSW; RES. Strategic Committees: Vice-chairman HSW; ECS. Area Committee/Board: HLC; HLB. Area Committee/Board: INBS PAC; ICC. Area Committee/Board: ICC.

12 Caol and Mallaig 13 Aird and Loch Ness 14 Inverness West Eddie Hunter Drew Hendry Leader of the Opposition Pauline Munro Independent Alliance Group SNP SNP Tel: 01397 703918 Tel: 01463 811480 Tel: 01463 798178 Mobile: 07748 320071 Mobile: 07918 120634 Email: [email protected] Email: [email protected] Email: [email protected]

Address: 11 Glendessary Street, Caol, Address: Old Kilcoy House, Tore, Address: Council Offices, Glenurquhart Fort William PH33 7BT Muir of Ord, Ross-shire IV6 7RZ Road, Inverness IV3 5NX Strategic Committees: ECS; G. Strategic Committees: RES. Strategic Committees: RES. Area Committee/Board: RSL PAC. Area Committee/Board: ICC. Area Committee/Board: ICC. Joint Boards: FIRE. Joint Boards: POLICE; FIRE.

13 Aird and Loch Ness Hamish Wood Liberal Democrats Tel: 01463 712530

Email: [email protected]

Address: 14 Kennedy Drive, Scorguie, Inverness IV3 8QR Strategic Committees: ECS; G; HPRB. Area Committee/Board: INBS PAC; ICC. The Cullins, Skye Joint Boards: POLICE. Urquhart Castle, Drumnadrochit

Page 6 15 Inverness Central 16 Inverness Ness-side 17 Inverness Millburn Janet Campbell Norrie Donald Ian Brown Independent Members’ Group Independent SNP Tel: 01463 226598 Tel: 01463 751396 Tel: 01463 248924 Mobile: 07747 115434 Mobile: 07718 921173 Mobile: 07771 370955 Email: [email protected] Email: [email protected] Email: [email protected]

Address: 39 Leachkin Avenue, Inverness Address: 3 Strath Gardens, Dores, Address: 104 Drakies Avenue, Inverness IV3 8LH Inverness IV2 6TT IV2 3SD Strategic Committees: RES; G; AS; HSW. Strategic Committees: RES; TECS. Strategic Committees: PED. Area Committee/Board: INBS PAC; ICC. Area Committee/Board: ICC. Area Committee/Board: INBS PAC; ICC. Joint Boards: VALUATION. Joint Boards: POLICE.

15 Inverness Central 16 Inverness Ness-side 17 Inverness Millburn Peter Corbett Depute Provost of Inverness John Finnie Jimmy Gray Provost of Inverness Independent SNP Labour Tel/Fax: 01463 238159 Tel: 01463 712836 Tel/Fax: 01463 729730 Mobile: 07771 370953 Mobile: 07748 624296 Mobile: 07751 279907 Email: [email protected] Email: [email protected] Email: [email protected]

Address: 14 Scorguie Court, Inverness Address: 29 Bellfield Park, Inverness Address: 18 Beaufort Road, Inverness IV3 8ST IV2 4TA IV2 3NP Strategic Committees: HSW; RES. Strategic Committees: G. Strategic Committees: AS; PED. Area Committee/Board: Chairman HLC/HLB; ICC. Area Committee/Board: INBS PAC; ICC. Area Committee/Board: Chairman ICC; Joint Boards: POLICE. Chairman INBS PAC. Joint Boards: VALUATION.

15 Inverness Central 16 Inverness Ness-side 17 Inverness Millburn Donnie Kerr David Henderson Kenneth J B S MacLeod SNP Liberal Democrats Liberal Democrats Tel: 01463 225217 Tel/Fax: 01463 238069 Tel: 01463 716260 Mobile: 07833 496201 Email: [email protected] Email: [email protected] Email: [email protected]

Address: 22 Upper Kessock Street, Address: 9 Beaufort Road, Inverness Address: 26 Greenwood Gardens, Inverness IV3 8JQ IV2 3NP Milton of Leys, Inverness IV2 6GP Strategic Committees: HSW; AS; TECS. Strategic Committees: PED; TECS. Strategic Committees: ECS; G; AS; HPRB. Area Committee/Board: INBS PAC; ICC. Area Committee/Board: INBS PAC; ICC. Area Committee/Board: ICC. Joint Boards: FIRE.

15 Inverness Central 16 Inverness Ness-side Bet McAllister Fraser Parr Labour Labour Tel: 01463 710558 Tel: 01463 248784 Mobile: 07734 733315 Mobile: 07801 047609 Email: [email protected] Email: [email protected]

Address: 17 Harris Road, Damfield, Address: 56 Grigor Drive, Inverness Inverness IV2 3LS IV2 4LS Strategic Committees: ECS; HSW. Strategic Committees: TECS; G. Area Committee/Board: ICC. Area Committee/Board: ICC. Joint Boards: FIRE. Eastgate Centre, Inverness Page 7 18 Culloden and Ardersier 19 Nairn 20 Inverness South Roderick Balfour Laurie Fraser Provost of Nairn Jim Crawford Independent Members’ Group Independent Independent Members’ Group Tel: 01667 493457 Tel: 01667 452950 Tel: 01463 794941 Tel: 01667 453038 (business) Mobile: 07801 060976 Email: [email protected] Email: [email protected] Email: [email protected] Fax: 01667 493840 Fax: 01667 452067 Address: Torran Gorm, Cantray, Croy, Address: Fallowdene, Marine Road, Address: The Croft, Sunnyside, Inverness IV2 5PS Nairn IV12 4EA Culloden Moor, Inverness IV2 5EE Strategic Committees: ECS; TEC Strategic Committees: ECS; AS. Strategic Committees: PED. Area Committee/Board: INBS PAC; ICC. Joint Boards: VALUATION. Area Committee/Board: INBS PAC; ICC. Joint Boards: FIRE.

18 Culloden and Ardersier 19 Nairn 20 Inverness South John Ford Liz MacDonald By-election on 3 November 2011 Labour SNP Tel: 01463 792646 Tel/Fax: 01667 455661 Tel: Mobile: Email: [email protected] Email: [email protected] Email:

Address: 12 Moraypark Avenue, Culloden, Address: East Kingsteps, Lochloy Road, Address: Inverness IV2 7LS Nairn IV12 5LF Strategic Committees: RES; AS. Strategic Committees: HSW; TECS. Strategic Committees: Area Committee/Board: ICC. Area Committee/Board: INBS PAC. Area Committee/Board: Joint Boards: FIRE.

18 Culloden and Ardersier 19 Nairn 20 Inverness South Glynis Sinclair Graham Marsden Roy Pedersen SNP Liberal Democrats SNP Tel: 01667 493893 Tel: 01667 456468 Tel: 01463 712014 Mobile: 07872 382214 Mobile: 07753 882199 Email: [email protected] Email: [email protected] Email: [email protected]

Address: St Clair’s House, Cantray, Address: 10 Grant Street, Fishertown, Address: 8 Drummond Road, Inverness by Croy, Inverness IV2 5PW Nairn IV12 4NN IV2 4NA Strategic Committees: ECS; RES. Strategic Committees: RES; HSW. Strategic Committees: TECS; G. Area Committee/Board: HLC; HLB; ICC. Area Committee/Board: HLC; HLB; ICC.

18 Culloden and Ardersier 19 Nairn 20 Inverness South Robert Wynd Sandy Park Convener Thomas Prag SNP Independent Liberal Democrats Tel: 01463 724281 Tel: 01667 454859 Tel: 01463 791697 Mobile: 07917 474912 Mobile: 07810 527732 Mobile: 07785 552295 Email: [email protected] Email: [email protected] Email: [email protected]

Address: Strathlaw, 18 Woodside Farm Drive, Address: Parkview, Lethen Road, Address: Windrush, Easter Muckovie, Westhill, Inverness IV2 5TD Auldearn, Nairn IV12 5TL Inverness IV2 5BN Strategic Committees: RES. Strategic Committees: AS; PED; G. Area Committee/Board: INBS PAC; ICC. CONVENER: Member all Committees Area Committee/Board: ICC. Vice-chairman INBS PAC Page 8 21 Badenoch and Strathspey 22 Fort William and Ardnamurchan Stuart Black Donald Cameron Liberal Democrats Independent Alliance Group Tel: 01479 821641 / 01479 821087 Tel: 01397 703802 Mobile: 07926 352712 Mobile: 07833 496204 Email: [email protected] Email: [email protected]

Address: Laintachan, Nethy Bridge, Address: 66 Riverside Park, Lochyside, Inverness-shire PH25 3EE Fort William PH33 7RB Strategic Committees: RES; TECS. Strategic Committees: HSW. Area Committee/Board: INBS PAC. Area Committee/Board: RSL PAC. Joint Boards: VALUATION. Joint Boards: POLICE.

21 Badenoch and Strathspey 22 Fort William and Ardnamurchan Jaci Douglas Dr Michael Foxley Leader of Independent the Council’s Administration Tel: 01479 872546 / 01479 873728 Liberal Democrats Mobile: 07948 310641 Tel: 01397 772775 (home) Email: [email protected] Tel: 01397 702947 (business) Mobile: 07768 145486 Address: Sonas, Mackay Avenue, Email: [email protected] Grantown on Spey, PH26 3EU Fax: 01397 772177 (home) 01397 700655 (business) Strategic Committees: ECS; G; HSW. Address: Dun Famh, 2 Achaphubuil, by Fort William PH33 7AL LEADER OF THE COUNCIL’S ADMINISTRATION: Member all Committees

21 Badenoch and Strathspey 22 Fort William and Ardnamurchan Dave Fallows Bren Gormley SNP SNP Tel: 01479 851264 Tel: 01855 821161 Mobile: 07543 643413 Email: [email protected] Email: [email protected]

Address: Garden Lodge, 1 School Gardens, Address: Lismore House, North Ballachulish, Dulnain Bridge, PH26 3NX Onich, Fort William PH33 6SA Strategic Committees: HSW; HPRB; PED; Chairman AS. Strategic Committees: ECS; G. Area Committee/Board: INBS PAC. Joint Boards: POLICE. Joint Boards: FIRE; POLICE.

21 Badenoch and Strathspey 22 Fort William and Ardnamurchan Gregor Rimell Brian Murphy Liberal Democrats Labour Tel/Fax: 01540 673453 Tel/Fax: 01397 700339 Mobile: 07747 820438 Email: [email protected] Email: [email protected]

Address: Broomlea, Golf Course Road, Address: Orchy Villa, Alma Road, Newtonmore PH20 1AT Fort William PH33 6HA Strategic Committees: AS; PED. Strategic Committees: HSW; Vice-chairman TECS. Area Committee/Board: HLC; HLB. Joint Boards: POLICE. Kessock Bridge, North Kessock

Page 9 Office Bearers PLANNING ENVIRONMENT PLANNING APPLICATIONS COMMITTEES (PAC) AND DEVELOPMENT COMMITTEE Luchd-dreuchd CHAIRMAN: Ian Ross Caithness Sutherland and Easter Ross PAC Lib Dem - East Sutherland Edderton CHAIRMAN: Donald Mackay VICE-CHAIRMAN: Isobel McCallum Independent - Thurso Independent - Black Isle VICE-CHAIRMAN: Robert Coghill Independent - Landward Caithness RESOURCES COMMITTEE Ross Skye and Lochaber PAC CHAIRMAN: Carolyn Wilson CHAIRMAN: David Chisholm Independent - Cromarty Firth Ind MG - Dingwall and Seaforth VICE-CHAIRMAN: Linda Munro VICE-CHAIRMAN: Bill Clark Lib Dem - North, West and Central Sutherland Independent -Caol and Mallaig Inverness, Nairn and Badenoch and Strathspey TRANSPORT ENVIRONMENTAL PAC Left to Right: Jimmy Gray, Provost of Inverness; Sandy Park, Convener; AND COMMUNITY SERVICES COMMITTEE CHAIRMAN: Jimmy Gray and Michael Foxley, Leader of the Administration. CHAIRMAN: John Laing Labour - Inverness Millburn Independent - Eilean a’ Cheò VICE-CHAIRMAN: Sandy Park CONVENER: Sandy Park VICE-CHAIRMAN: Brian Murphy Independent - Nairn Independent - Nairn Labour - Fort William and Ardnamurchan LEADER OF THE COUNCIL’S HIGHLAND PLANNING REVIEW BODY (HPRB) ADMINISTRATION: Michael Foxley CITY OF INVERNESS COMMITTEE Lib Dem - Fort William and Ardnamurchan CHAIRMAN AND PROVOST: Jimmy Gray CHAIRMAN: Ian Ross BUDGET LEADER: David Alston Labour - Inverness Millburn Lib Dem - East Sutherland Edderton Lib Dem - Black IsleC VICE-CHAIRMAN: Isobel McCallum COMMITTEES AUDIT AND SCRUTINY COMMITTEE Independent - Black Isle EDUCATION CULTURE AND SPORT COMMITTEE CHAIRMAN: Dave Fallows LICENSING COMMITTEES / BOARD CHAIRMAN: Bill Fernie SNP - Badenoch & Strathspey S HIGHLAND LICENSING COMMITTEE/BOARD Independent - Wick VICE-CHAIRMAN: David Bremner VICE-CHAIRMAN: Drew Millar Ind MG - Landward Caithness CHAIRMAN: Peter Corbett Lib Dem - Eilean a’ Cheò Independent - Inverness Central GAELIC COMMITTEE JOINT BOARDS VICE-CHAIRMAN: Margaret Paterson CHAIRMAN: Hamish Fraser Northern Joint Police Board Independent - Dingwall and Seaforth Independent - Eilean a’ Cheò CONVENER: Norman MacLeod VICE-CHAIRMAN: Isabelle Campbell Western Isles Lib Dem - Wester Ross, Strathpeffer and VICE-CONVENER: Ian Ross Lochalsh The Highland Council Highland & Islands Fire Board HOUSING AND SOCIAL WORK COMMITTEE CONVENER: Richard Durham CHAIRMAN: Margaret Davidson The Highland Council Independent - Aird and Loch Ness VICE-CONVENER: Andrew Drever VICE-CHAIRMAN: Alasdair Christie Orkney Lib Dem - Inverness West Highland and Western Isles Joint Valuation Board CONVENER: Helen Carmichael The Highland Council VICE-CONVENER: Murdo Macleod Western Isles

Page 10 Senior Management Team Prìomh Sgioba Stiùiridh

CHIEF EXECUTIVE DIRECTOR OF EDUCATION, CULTURE AND SPORT DIRECTOR OF SOCIAL WORK Alistair Dodds Hugh Fraser Bill Alexander

Tel: 01463 702837 Fax: 01463 702830 Tel: 01463 702801 Fax: 01463 711177 Tel: 01463 702860 Fax: 01463 702855 Email: [email protected] Email: [email protected] Email: [email protected]

Address: The Highland Council HQ, Address: The Highland Council HQ, Address: The Highland Council HQ, Glenurquhart Road, Inverness IV3 5NX Glenurquhart Road, Inverness IV3 5NX Glenurquhart Road, Inverness IV3 5NX

DEPUTE CHIEF EXECUTIVE & DIRECTOR OF FINANCE DIRECTOR OF TRANSPORT, ENVIRONMENTAL DIRECTOR OF HOUSING AND PROPERTY AND COMMUNITY SERVICES Derek Yule Steve Barron Neil Gillies Tel: 01463 702301 Fax: 01463 702310 Tel: 01463 702853 Fax: 01463 702879 Email: [email protected] Tel: 01463 702601 Fax: 01463 702606 Email: [email protected] Email: [email protected] Address: The Highland Council HQ, Address: The Highland Council HQ, Glenurquhart Road, Inverness IV3 5NX Address: The Highland Council HQ, Glenurquhart Road, Inverness IV3 5NX Glenurquhart Road, Inverness IV3 5NX

ASSISTANT CHIEF EXECUTIVE DIRECTOR OF PLANNING AND DEVELOPMENT Michelle Morris Stuart Black

Tel: 01463 702845 Fax: 01463 702182 Tel: 01463 702251 Fax: 01463 702298 Email: [email protected] Email: [email protected]

Address: The Highland Council HQ, Address: The Highland Council HQ, Glenurquhart Road, Inverness IV3 5NX Glenurquhart Road, Inverness IV3 5NX

CORPORATE MANAGER William Gilfillan Tel: 01463 702959 Fax: 01463 702182 Email: [email protected]

Address: The Highland Council HQ, Glenurquhart Road, Inverness IV3 5NX

Page 11 Ward Managers Stiùirichean Roinnean

Inverness, Nairn and Badenoch and Strathspey Inverness, Nairn and Badenoch and Strathspey Caithness, Sutherland and Easter Ross City of Inverness Manager Ward 21: Badenoch and Strathspey Ward 7: Cromarty Firth David Haas City of Inverness Manager Sue Palmer Ward Manager Ward 8: Tain & Easter Ross Tel: 01463 724201 Fax: 01463 724300 Tel: 01540 664537 Fax: 01540 661004 Helen Ross Senior Ward Manager Email: [email protected] Email: [email protected] Tel: 01349 855524 Fax: 01349 853803 Email: [email protected] Address: Town House, Address: Council Offices, Ruthven Road, INVERNESS IV1 1JJ KINGUSSIE PH21 1EJ Address: Invergordon Service Point, 62 High Street, INVERGORDON IV18 0DH

Inverness, Nairn and Badenoch and Strathspey Caithness, Sutherland and Easter Ross Ross, Skye and Lochaber Ward 13: Aird and Loch Ness Ward 1: North, West and Central Sutherland Ward 9: Dingwall and Seaforth Ward 20: Inverness South Andy Mackay Ward Manager Ward 10: Black Isle Charles Stephen Ward Manager Tel: 01549 402957 Di Agnew Ward Manager Tel: 01463 724246 Fax: 01463 724300 Mobile: 0777 646 5844 Tel: 01349 868477 Fax: 01349 863107 Email: [email protected] Email: [email protected] Email: [email protected]

Address: Town House, Address: Lairg Service Point, Main Street, Address: Council Offices, High Street, INVERNESS IV1 1JJ LAIRG IV27 4DB DINGWALL IV15 9QN

Inverness, Nairn and Badenoch and Strathspey Caithness, Sutherland and Easter Ross Ross, Skye and Lochaber Ward 14: Inverness West Ward 2: Thurso Ward 3: Wick Ward 11: Eilean a’ Cheò Ward 16: Inverness Ness-side Ward 4: Landward Caithness Liz Cowie Ward Manager Stewart Wardlaw Ward Manager David Sutherland Ward Manager Tel: 01478 613849 Fax: 01478 613828 Tel: 01463 724378 Fax: 01463 724300 Tel: 01955 607740 Email: [email protected] Email: [email protected] Email: [email protected] Address: Tigh na Sgire, Park Lane, Portree, Address: Town House, Address: Market Square, ISLE OF SKYE IV51 9GP INVERNESS IV1 1JJ WICK KW1 4AB

Inverness, Nairn and Badenoch and Strathspey Caithness, Sutherland and Easter Ross Ross, Skye and Lochaber Ward 15: Inverness Central Ward 5: East Sutherland and Edderton Ward 12: Caol and Mallaig Ward 17: Inverness Millburn Phil Tomalin Ward Manager Ward 22: Fort William and Ardnamurchan Ward 18: Culloden and Ardersier Tel: 01862 812053 Fax: 01862 810188 Dot Ferguson Senior Ward Manager Jimmy Flint Ward Manager Email: [email protected] Tel: 01397 707231 Fax: 01397 704016 Tel: 01463 724273 Fax: 01463 724300 Email: [email protected] Email: [email protected] Address: Drummuie, GOLSPIE KW10 6TA Address: Lochaber House, High Street, Address: Town House, INVERNESS IV1 1JJ FORT WILLIAM PH33 6EL

Inverness, Nairn and Badenoch and Strathspey Ross, Skye and Lochaber Ward 19: Nairn Ward 6: Wester Ross, Strathpeffer and Lochalsh Louise Clark Ward Manager Robbie Bain Ward Manager Tel: 01667 458569 Fax: 01667 452056 Tel: 01349 868626 Fax: 01349 863465 Email: [email protected] Email: [email protected]

Address: The Court House, High Street, Address: Council Offices, High Street, NAIRN IV12 4AU DINGWALL IV15 9QN

Page 12 Chief Executive’s Service Seirbheis an Àrd-oifigeir

Council Offices, Glenurquhart Road, Inverness IV3 5NX Tel: 01463 702009 Fax: 01463 702830 Email: [email protected]

Chief Executive: Alistair Dodds Email: [email protected]

Assistant Chief Executive: Michelle Morris Email: [email protected]

Corporate Manager: William Gilfillan Tel: 01463 702959 Email: [email protected]

Head of E-Government: Vicki Nairn Email: [email protected]

Head of Policy & Performance: Carron McDiarmid Email: [email protected]

Acting Heads of Legal and Democratic Services: Stewart Fraser and Alaisdair MacKenzie Email: [email protected] Email: [email protected]

Head of Personnel: John Batchelor Email: [email protected]

Business Manager: Kate Lackie Email: [email protected]

Public Relations Manager: Gordon Fyfe Email: [email protected]

The Caithness Coastline

Page 13 Education, Culture and Sport Service Seirbheis an Fhoghlaim, a’ Chultair is an Spòrs

Council Offices, CAITHNESS, SUTHERLAND Glenurquhart Road, Inverness, IV3 5NX AND EASTER ROSS Tel: 01463 702801 Area Education Culture and Sport Manager: Fax: 01463 711177 Graham Nichols Email: [email protected] Tel: 01955 602362 Fax: 01955 602408 Email: [email protected] Director: Rhind House, Wick Hugh Fraser Email: [email protected] ROSS, SKYE AND LOCHABER Acting Area Education Culture and Sport Acting Head of Education Services: Manager: Calum MacSween Maurice MacIntyre Email: [email protected] Tel: 01349 863441 Fax: 01349 863994 Email: [email protected] Head of Support Services: Castle Street, Dingwall, IV15 9HU Ron Mackenzie Email: [email protected] INVERNESS, NAIRN AND BADENOCH AND STRATHSPEY Acting Area Education Culture and Sport Manager: Clifford Cooke Tel: 01463 663800 Fax: 01463 663809 Email: 13 Ardross Street, Inverness, IV3 5NS

Page 14 Finance Service Seirbheis an Ionmhais

Council Offices, Glenurquhart Road, Inverness IV3 5NX Tel: 01463 702303 Fax: 01463 702310 Email: [email protected]

Director of Finance: Derek Yule Email: [email protected]

Head of Accounting: David Robertson Email: [email protected]

Head of Exchequer: Dawson Lamont Email: [email protected]

Head of Internal Audit & Risk Management: Nigel Rose Email: [email protected]

Head of Procurement: Ashley Gould Email: [email protected]

Head of Business Support: Allan Gunn Email: [email protected]

Ullapool

Page 15 Housing and Property Service Seirbheis an Taigheadais is na Seilbhe

Council Offices, Area Housing and Property Manager Glenurquhart Road, Inverness IV3 5NX (North): Tel: 01463 702888 Tina Luxton Fax: 01463 702222 Tel: 01408 635380 Email:[email protected] Email: [email protected] Drummuie, Golspie, KW10 6TA Depute Chief Executive and Director of Housing and Property: Area Housing and Property Manager Steve Barron (South): Email: [email protected] Tracey Urry Tel: 01349 868465 Fax: 01349 863510 Head of Housing: E-mail: [email protected] David Goldie Ross House, High Street, Dingwall Email: [email protected]

Head of Housing Development and Estates: Allan Maguire Email: [email protected]

Head of Construction: Gary Westwater Email: [email protected]

Maintenance Manager: Ian Belford Tel: 01463 251308 Fax: 01463 715180 Email: [email protected] 30 Harbour Road, Inverness, IV1 1UA

Business Support Manager: Caroline Campbell Email: [email protected]

Lochbroom

Page 16 Planning and Development Service Seirbheis an Dealbhaidh is an Leasachaidh

Council Offices, Area Planning Manager (North): Glenurquhart Road, Inverness IV3 5NX Dafydd Jones Tel: 01463 702250 Tel: 01349 868600 Fax: 01463 702298 Email:[email protected] Email: [email protected] Council Offices, High Street, Dingwall, IV15 9QN Director of Planning & Development: Stuart Black Area Planning Manager (South): Email:[email protected] Allan Todd Tel: 01463 255181 Head of Planning & Building Standards: Kintail House, Beechwood Business Park, Malcolm Macleod Inverness Email: [email protected]

Head of Environment & Development: Geoff Robson Email: [email protected]

Countryside, Heritage & Natural Resources Manager: George Hamilton Email: [email protected]

Development Plans Manager: Vacant

Economy & Regeneration Manager: Andy McCann Email: [email protected]

Business Support Manager Sheila Lunn Email: [email protected]

Clachtoll, Sutherland

Page 17 Social Work Obair Shòisealta

Council Offices, CAITHNESS, SUTHERLAND Glenurquhart Road, Inverness IV3 5NX AND EASTER ROSS Tel: 01463 702861 125/127 High Street, Wick, KW1 4LR Fax: 01463 702855 Tel: 01955 605040 Fax: 01955 605488 Email: [email protected] Area Children’s Manager: Director of Social Work: Dawn Grant Bill Alexander Email:[email protected] Email: [email protected] Area Community Care Manager: Head of Operations (Community Care): Bob Silverwood Brian Robertson Email: [email protected] Email: [email protected]

Head of Operations (Criminal Justice & ROSS, SKYE AND LOCHABER Central Services): Council Offices, High Street, Dingwall, IV15 9QN Fiona Palin Tel: 01349 868567 Fax: 01349 868574 Email: [email protected] Area Children’s Manager: Head of Intergrated Children’s Services: Maureen Keough Jon King Email: [email protected] Tel: 01463 702876 Email: [email protected] Area Community Care Manager: Rod Richard Head of Business Support: Email: [email protected] George McCaig Email: [email protected] INVERNESS, NAIRN Kinmylies Building, Leachkin Road, Inverness AND BADENOCH AND STRATHSPEY Town House, Inverness, IV1 1JJ Tel: 01463 724220 Fax: 01463 724291

Area Children’s Manager: Kate Birch Email: [email protected]

Area Community Care Manager: Donella Mackenzie Email: [email protected]

Page 18 Transport, Environmental and Community Services Seirbheis na Còmhdhalach, na h-Àrainneachd is na Coimhearsnachd

Council Offices, CAITHNESS, SUTHERLAND INVERNESS, NAIRN Glenurquhart Road, Inverness IV3 5NX AND EASTER ROSS AND BADENOCH AND STRATHSPEY Tel: 01463 702601 Area Roads and Community Works Manager: Area Roads and Community Works Manager: Fax: 01463 702606 Campbell Stewart Richard Evans Email: [email protected] Tel: 01408 635302 Tel: 01463 703101 Fax: 01463 703112 Email: [email protected] Email: [email protected] Director of Transport, Environmental and Drummuie, Golspie, KW10 6TA 94 Diriebught Road, Inverness IV2 3QN Community Services: Neil Gillies Area Environmental Health Manager: Area Environmental Health Manager: Email: [email protected] Christopher Ratter John Lee Tel: 01408 635322 Tel: 01463 703945 Fax: 01463 703896 Head of Roads & Community Works: Email: [email protected] Email: [email protected] Richard Guest Drummuie, Golspie, KW10 6TA 21-23 Church Street, Inverness IV1 1DY Email: [email protected] ROSS, SKYE AND LOCHABER Head of Waste Management: Acting Area Roads and Community Works Colin Clark Manager: Email: [email protected] Mark Crowe Tel: 01478 614855 Head of Transport & Infrastructure: Email: [email protected] Sam MacNaughton Portree R&T Depot, Email: [email protected] Dunvegan Road, Portree

Head of Environmental Health Area Environmental Health Manager: and Trading Standards: Archie Lang Vacant Tel: 01349 868447 Fax: 01349 868594 Email: [email protected] Ross House, High Street, Dingwall IV15 9RY

Page 19 Council Services Seirbheisean Na Comhairle

The Council has 9,447 full-time equivalent employees. Our Services, together with their main responsibilities, are:

Chief Executive’s Service Finance Planning and Development As the Head of Service, the Chief Executive’s The Service bills and collects Council Tax and The Service is responsible for the preparation main role is to manage the day-to-day Non-domestic Rates and administers Council Tax of statutory land use development plans; the operation of the Council. His headquarters’ Benefit and Housing Benefit. It also bills and determination of planning applications and management team includes an Assistant Chief collects water and wastewater charges on behalf building warrants and the enforcement of Executive, and Heads of Service, covering of Scottish Water. It is also responsible for Money planning controls and building standards; E-Government, Policy and Performance, Legal Advice and Benefits Maximisation within the preparation of design briefs; the provision of Services and Personnel. He is assisted by a Council. It manages the Pension Schemes for the listed building, conservation area and Corporate Manager, an Inverness City Manager Council and a number of other associated archaeological information, advice and and 13 Ward Managers to oversee the Council’s agencies. It also provides corporate support to outreach work; the promotion of economic performance in delivering services to local the Council and Joint Boards in terms of development, regeneration and tourism, communities. He also has responsibility for the accounting, treasury management, supplier managing the Scottish Highlands and Islands Council’s Service Centre at Alness, which deals payments, income recovery, internal audit and risk Film Commission; delivery of business support with all telephony enquiries, and a network of management, payroll and insurance services. It is and employment initiatives through the wholly 35 Service Points, 20 of which provide a responsible for procurement policy and strategy owned Council enterprise trust company, registration service. The annual budget for the within the Council ensuring a best value approach. Highland Opportunity Limited; the provision of service, which has 420 staff, is £23 million. statistical information, research and Housing and Property Geographic Information System support for all Education, Culture and Sport This Service delivers a range of services including Council Services; delivery of the capital This is the biggest of the Council’s services, developing and enabling affordable housing in programme of environmental improvements; with 7,645 full and part time staff, including Highland; energy management, advice and promoting the enjoyment of the natural 2,932 teaching staff. The Service is responsible sustainability; provision of architectural and environment through the Countryside rangers; for 183 primary schools, 29 secondary schools, building engineering design and quantity managing three national long-distance walking 156 nursery units; 3 special schools, surveying; asset management and property routes, three visitor centre and an extensive 31,723 pupils; and 100 partner centres acquisition, disposal, valuation and lease portfolio of countryside sites, Highland providing pre school education. negotiation; appointment and management of Freshwater Mussels; the preparation of contractors and consultants for the Council’s statutory Core Path Plans and overseeing capital and revenue projects. The Service is access provision; agriculture, forestry, responsible for the management of all council biodiversity, fisheries and aquaculture policy, owned buildings, comprising approximately 13,700 guidance and advice. council houses and 2,731 other properties. The management of council housing involves housing allocations, building maintenance, council house repairs, equipment and adaptations in council houses, the housing capital programme, dealing with rent arrears, rent enquiries, and tenancy matters. The Service also deals with homelessness and has a lead role in Gypsy/ Traveller matters.

Page 20 Putting Customers First Luchd-cleachdaidh an toiseach

Whether contact is made in person, by telephone or over the internet, the Council aims to deal with customer enquiries at the first point of contact, providing a high standard of Social Work customer care. Our network of 35 Service Points is a demonstration of our The Service provides extensive services for adults, children and young people and families commitment to local service delivery, enabling the public to access advice and and meets a range of statutory duties in information and pay bills raised by the Council. relation to adults, children in need and offenders. Resources include community care, In 20 of our Service Points, we also provide a registration service, enabling the public to children Services and criminal justice teams register births, marriages and deaths as well as conducting civil marriages and with specialist Mental Health, Learning partnerships. Our Customer Services Centre at Alness deals with all general enquiries Disability, Home Care, Youth Action, Children’s from the public. Disability and hospital-based teams. The Service also provides care and respite homes for older people, specialist day care centres The telephone number is: It operates: and residential/respite care units for children. 01349 886606 8am till 6pm, Monday to Friday In addition, there is a registered fostering and and the email address is: and adoption Service. Services are delivered in [email protected] 9am till noon, on a Saturday partnership with key stakeholders including NHS Highland, Northern Constabulary, Reporter to the Children’s Panel, the Council’s Housing and Education, Culture and Sport At our Service Points, our friendly, experienced staff are there to help you with any Services and the voluntary and independent council enquiry and provide access to a wide range of services. If we cannot help, we sectors. will arrange for a specialist to deal with your enquiry.

Transport, Environmental The Service Point network is: and Community Services The Service is responsible for delivering CAITHNESS, SUTHERLAND AND EASTER ROSS services ranging from the maintenance of Caithness: Thurso, Wick roads, bridges and street lights to Sutherland: Bettyhill, Bonar Bridge, Brora, Dornoch, Durness, Golspie, Helmsdale, Lairg, environmental services including recycling, Lochinver. refuse collection, waste disposal, street Easter Ross: Alness, Invergordon, Tain. cleaning, public toilets, grounds maintenance and burials. Staff design major infrastructure ROSS, SKYE AND LOCHABER projects including roads, bridges, marine Ross: Dingwall, Fortrose, Gairloch, Lochcarron, Muir-of-Ord, Ullapool. works and flood alleviation schemes. It is also Skye: Broadford, Kyle, Portree. responsible for monitoring public health Lochaber: Acharacle, Fort William, Kinlochleven, Mallaig. matters including food safety, private water supplies, and contaminated land, and provide INVERNESS, NAIRN AND BADENOCH AND STRATHSPEY advice on consumer protection. Inverness: Ardersier, Fort Augustus, Church Street, Hilton Village. Nairn: Nairn. Badenoch & Strathspey: Aviemore, Grantown, Kingussie.

Page 21 Facts & Figures Firinnean & Figearan

ABOUT THE HIGHLANDS ROADS AND TRANSPORT  At 10,000 sq miles, the land mass of the Highlands is 33% of the Scottish total. It We are responsible for: stretches 209 miles from Dunnet Head to Dalwhinnie and 190 miles from  4,200 miles of local road network. Ardnamurchan to Auldearn.  25 harbours, 1321 bridges and 80 marine facilities.  Over 1/3 of our area is designated as being of national and international  £54 million allocated over the next three years to maintain the road network and heritage importance. The Cairngorms National Park is one of only two national carry out improvements to bridges. parks in Scotland.  We have a public transport budget of £3.3 million and administer 114 bus  Our coastline is 3,065 miles - 21% of the Scottish total. The region is home to Loch contracts, 23 demand responsive contracts (dial a bus and subsidised taxi) 2 ferry Morar, Scotland’s deepest loch at 1,080 ft. contracts and 23 community transport schemes.  Approximately 15% of the Highlands is forested.  235 burial grounds & 1 crematorium.  80% of the land rises to over 300 metres. This includes Britain’s highest mountain,  191 Highland schools now have 20 mph speed restrictions outside their gates. Ben Nevis, Fort William at 4,406ft.  45% primary school pupils walk and cycling to and from school.  Our population is 219,400. This represents 9 people per km2 compared to 66 per  62% of schools have green travel plans in place. km2 for the whole of Scotland. WASTE  Inverness is the administrative and transport centre of the Highlands. Our recycling rate is 34% and our target for 2013 is 50%.  It was awarded city status in 2000. We operate:  Around 7% of the population speak Gaelic.  21 recycling centres, 200 recycling points & provide kerbside collections to ABOUT THE COUNCIL 90,000 urban and rural households.  In 2010/11 52,700 tonnes of waste were recycled.  The Highland Council is one of 32 all purpose councils in Scotland.  The Council has 80 elected members and the current political makeup is: CHILDREN AND OLDER PEOPLE Independent Group (25); Liberal Democrats (20); SNP (18); Labour (7); We are responsible for: Independent Members Group (6); Independent Alliance Group (4).  17 day centres, 8 for adults with learning disabilities.  We have 9,447 employees (full time equivalent).  21 care homes for older people, 4 of which are for adults with learning disabilities. The total revenue budget for 2011/2012 is £595 million; the capital budget is  600,000 hours of home care per year. £71 million.  7 care homes and 2 respite care units for children. The housing revenue budget is £44 million and the housing revenue account  100 foster carers who look after 130 children and young people. capital budget is £16 million. PLANNING AND DEVELOPMENT The total raised by Council Tax is £106 million. We deal with the highest volume of planning applications and building warrants of Band D Council Tax is £1,163. any Council in Scotland. In 2008/09 we received:  We run 35 Service Points to provide face-to-face access to Services.  5,276 planning applications and 3,912 building warrants.  Our Alness-based Service Centre ensures telephone enquiries are dealt with at  24 full time and 3 seasonal Rangers took 13,200 people on events, including guided the first point of contact. walks.  £14.26 million is invested in The Highland LEADER Programme. SCHOOLS AND LEISURE FACILITIES HOUSING We are responsible for: We own:  56 nursery units, 183 primary schools, 29 secondary schools and 3 special schools.  13,700 council houses and 1,900 non housing buildings. We educate:  £14m is invested in Landbank Fund for affordable housing.  31,723 pupils, 16,954 primary, 14,769 secondary  £20 million is allocated to improve energy efficiency in 3,000 council homes.  Gaelic Medium Education is delivered to 718 primary school pupils in 21 primary schools and 349 pupils in 12 secondary schools. We serve:  On average 16,292 school meals each day.

Page 22 Your Comments Notes Ur Beachdan Notaichean

The Highland Council seeks to provide its Services efficiently and to as high a standard as possible. We always welcome comments or suggestions, which could help us, improve these services. We are also aware that difficulties can occur from time to time which affect the delivery of these services and the following explains how you can complain if we have done something wrong, fail to do something we said we would do or you were not treated courteously or efficiently.

You can complain either in person, in writing, or by telephone to our Service Centre on 01463 702000 or you can use the Service Point e-mail address: [email protected]

If you are not satisfied with the outcome of your complaint you can contact the relevant Service Director at Headquarters. If you remain dissatisfied you can contact the Chief Executive who will arrange for your complaint to be investigated. You can also ask your local councillor to follow up your complaint through the three stages.

Copies of the Council’s Comments and Complaints leaflets are available in all Service Points and can be downloaded via the Council’s web site at: www.highland.gov.uk/contact.htm

If you still feel you have not been treated fairly by the Council, you can complain to:

The Scottish Public Services Ombudsman FREEPOST EH641 Edinburgh EH3 0BR

Tel: 0800 377 7330 Fax: 0800 377 7331 Email: [email protected] Website: www.scottishombudsman.org.uk

Page 23 The Highland Council, Council Offices, Glenurquhart Road, Inverness IV3 5NX Customer Services Centre: 01349 886606 Email: [email protected] Website: www.highland.gov.uk Out of Hours Contact Numbers Housing & Property: 0845 7002005 - Social Work: 0845 6014813 - Roads, Lighting and Flooding: 01349 886690

To request this information in an alternative format e.g. large print, Braille, computer disk, audio tape, or suitable language, please contact: The Highland Council’s Public Relations Office Telephone: 01463 702020 Email: [email protected]

Issued by: The Public Relations Office, The Highland Council. PR11-103-K November 2011 To the best of our knowledge, all the information in this publication was correct at time of publication. For the most up-to-date information on The Highland Council, please visit our website at www.highland.gov.uk