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Home , Area committee, Badenoch and Strathspey, Black Isle (ward), Caol and Mallaig (ward), Cromarty Firth (ward), Dornoch

Know your council Bi fiosrach mun chomhairle agad

www..gov.uk Multi-Member Wards Uàrdan Ioma-Bhall

Thurso and Northwest (2)

Wick and East North, West & Caithness (3) Central (1)

East Sutherland and (4)

Tain and (7) (6) , Strathpe er Culloden & (17) & (5) Black & Seaforth (8) Isle (9)

Eilean a' Cheò (10) and (18)

Inverness South (19) Aird & Loch Ness (12)

Badenoch & Strathspey (20)

Inverness & (11) Central (14)

Fort William & (21) Inverness Inverness Millburn (16) West (13)

Inverness Contents Ness-side (15) Ro-innse INVERNESS

The Highlands of 3 Communities and Place 22 Property and Housing 29 About 4 Ward Managers 23 Resources and Finance 30 Know Your Councillor 5 Education and Learning 25 Transformation 31 Office Bearers 17 Health and Social Care 26 Customers Services 32 Executive Leadership Team 19 Infrastructure and Service Point Network 33 The Highland Council 20 Environment 27 Chief Executive’s Office 21 Performance and Governance 28

Front cover photos by The Peatlands Partnership and Ewen Weatherspoon.

2 The Highlands of Scotland Gàidhealtachd na h-Alba

The Highlands of Scotland is a part of the world renowned for its beauty, hospitality and culture. The population of the Highlands is 235,830. Inverness is the administrative and transport hub of the region - a city of some 63,000 inhabitants. It is fast growing and ambitious with direct air links to Amsterdam and . We’re home to the , Scotland’s second National Park and the largest in the UK, and the UNESCO geopark in North West Sutherland. The Inverness Campus is home to one of the most ambitious projects in Scotland. It is a nationally and internationally significant location for business, research, education and a thriving life sciences community. The Highland Council and partners have signed a City-Region Deal worth £315 million and this is delivering a range of exciting projects over 10 years, which is set to see Inverness and the Highlands become a region of digital and economic opportunity. www.highland.gov.uk/cityregiondeal

Whilst the geography of the area is characterised by a vast and diverse landscape, the lifestyle is characterised by community and connection. So there’s something different about life in the north of Scotland. Whether it’s down to the diversity of that geography, an area rich in outdoor opportunities, a rich culture or the friendly welcome, the Highlands offer one of the most distinctive lifestyle choices available anywhere in Scotland. It is one of the most attractive places to live, work, play and do business in the world.

3 View from Inverness Castle North Tower by Ewen Weatherspoon Ewen by Tower North Castle Inverness from View Tryon Mountain Biking Andrew by About The Highland Council Mu Chomhairle Na Gàidhealtachd A new council was formed following the Local Committees Government Election on 4th May 2017. The new Members serve on the following committees, Administration will publish a programme for the which meet at The Highland Council Headquarters, Council in due course. Glenurquhart Road, Inverness except Area Committees. We are one of 32 all-purpose councils in Scotland, See page 5 for the list of Strategic Committees, Area serving 235,830 people across 26,484 sq km. Committees, Regulatory Committees, and Other Committees and Boards. Committees are open to the Membership public. Dates of meetings and agendas can be found on The Council has 74 elected members, serving on our website at: www.bit.ly/HC-CommitteeStructure 11 four-member wards and 10 three-member wards. Members will serve on the Council until 2021. Joint Boards The representation is: Members serve on the Highland and Western Isles Valuation Joint Board, which also involves members 25 Independent from the Western Isles.

18 Local Access Forums 11 Scottish Liberal Democrats Elected members serve on six Local Access Forums, which are open to the public. Ward members are joined 11 Scottish Conservative and Unionist by the ward manager, key partners and agencies, including Community Councils, in discussing matters of 3 local interest. • Caithness Local Access Forum 4 Highland Matters • Inverness and Nairn Local Access Forum 1 Sutherland Independent Group • Local Access Forum • Local Access Forum 1 Non-aligned • Local Access Forum The Coalition Administration comprises members of • Sutherland Local Access Forum the Independent, Liberal Democrats and Labour. SNP, Conservative, Highland Matters, Individual Local Community Partnerships Independent groups and Non-aligned members make Under the terms of the Community Empowerment Act, up the Opposition. community planning is the responsibility of 5 named See the most up to date political representation at: partners – , Scottish Fire and Rescue www.highland.gov.uk/councillors/party Service, Enterprise, NHS Highland and Highland Council. There are 9 local partnerships across the Highland area to support local planning arrangements, with representation from the Third Sector and other representation as appropriate. The partnerships are: • Caithness • Lochaber • Sutherland • Inverness City Area • East Ross • Nairn • Mid Ross • and Strathspey • Skye, Lochalsh and Wester Ross.

4 Know Your Councillor Cuir Eòlas air a’ Chomhairliche Agad

Key Ward 1 North, West and Central Sutherland

Strategic Committees Kirsteen Currie, Scottish National Party (SNP)

AS Audit and Scrutiny Committee CP Communities and Place Committee Address: c/o The Highland Council, Drummuie EIC Economy and Infrastructure Committee Offices, KW10 6UE EDU Education Committee Email: [email protected] HSW Health, Social Care and Wellbeing Committee Species Champion: Juniper HC Highland Council Committees: NPAC, CP HP Housing and Property Committee Area Ctte/Board: SCC, VAL RES Corporate Resources Committee Ward 1 North, West and Central Sutherland Regulatory Committees Hugh Morrison, Independent NPAC North Planning Applications Committee Mobile: 07557 566543 (Wards 1-11) SPAC South Planning Applications Committee Address: (Wards 12-22) Email: [email protected] PRB Planning Review Body HLC Highland Licensing Committee HLB Highland Licensing Board Committees: Vice Chair CP, GC, NPAC Area Committees Area Ctte/Board: SCC, VAL BSA Ward 1 North, West and Central Sutherland BI Committee DS Dingwall and Seaforth Committee Linda Munro, Scottish Liberal Democrats CC Caithness Committee Phone: 01641 521366 CIA City of Inverness Area Committee Mobile: 07818 075273 ERA Easter Ross Area Committee LA Lochaber Area Committee Address: Caithness NC Nairnshire Committee Email: [email protected] SRC and Committee (Comataidh and Eilein Sgitheanaich agus Ratharsair) Committees: Chair HCW, HP SCC Sutherland County Committee Area Ctte/Board: SCC WRSL Wester Ross, and Lochalsh Committee Other Committees and Boards

CCW Climate Change Working Group GC Gaelic Committee / Comataidh na Gaidhlig PC Pensions Committee and Board RITB Recovery, Improvement and Transformation Board RDB Redesign Board TC Tourism Committee VAL Highland and Comhairle nan Eilean Siar Valuation Joint Board Martin David Durness by 5 Know Your Councillor Cuir Eòlas air a’ Chomhairliche Agad

Ward 2 & Northwest Caithness Ward 3 Wick & East Caithness

Donnie Mackay, Scottish Conservative and Unionist Raymond Bremner, Scottish National Party (SNP) Phone: 01847 891621 Mobile: 07833 496219 Mobile: 07787 836402 Address: c/o The Highland Council Address: Thurso Headquarters, Glenurquhart Road, Email: [email protected] Inverness IV3 5NX Email: [email protected] Leader of the Opposition

Committees: GC, HP, Vice Chair NPAC Committees: AS, RES, GC, NPAC, PC, PRB, TC, HP, RDB Area Ctte/Board: VAL, CC Area Ctte/Board: CC

Ward 2 Thurso & Northwest Caithness Ward 3 Wick & East Caithness

Struan Mackie, Scottish Conservative and Unionist Willie MacKay, Independent Mobile: 07801 766082 Phone: 01955 621876 Address: Thurso Mobile: 07557 566529 Email: [email protected] Address: Caithness Civic Leader of Thurso and Northwest Email: [email protected] Caithness Species Champion: Wildcat Provost of Wick Committees: AS, RES, EDU, NPAC, CCW, TC Committees: ECI, HCW, HLC, PRB Area Ctte/Board: Vice-Chair CC Area Ctte/Board: Vice-Chair CC

Ward 2 Thurso & Northwest Caithness Ward 3 Wick & East Caithness

Matthew Reiss, Independent Andrew Sinclair, Scottish Conservative and Unionist

Mobile: 07884 731354 Mobile: 07787 836752 Address: c/o The Highland Council Address: Thurso Headquarters, Glenurquhart Road, Email: [email protected] Inverness IV3 5NX Email: [email protected] Police and Fire Spokesperson Committees: Vice-Chair RES Committees: ECI, EDU, GC, HLC Area Ctte/Board: CC Area Ctte/Board: CC, HLB

Ward 2 Thurso & Northwest Caithness Ward 3 Wick & East Caithness

Karl Rosie, Scottish National Party (SNP) Jill Tilt, Scottish Liberal Democrats

Mobile: 07787 260991 Mobile: 07 Address: c/o The Highland Council Address: Thurso Headquarters, Glenurquhart Road, Email: [email protected] Inverness IV3 5NX Email: [email protected]

Committees: HCW, NPAC, HLC, HLB Committees: Area Ctte/Board: CC Area Ctte/Board:

6 Know Your Councillor Cuir Eòlas air a’ Chomhairliche Agad

Ward 4 East Sutherland & Edderton Ward 5 Wester Ross, Strathpeffer & Lochalsh

Richard Gale, Scottish Liberal Democrats Biz Campbell, Independent Phone/Fax: 01599 511461 Mobile: 07787 125391 Mobile: 07769 355903

Address: Golspie Address: Glenshiel, by Kyle Email: [email protected] Email: [email protected]

Vice-Convener of The Highland Council Committees: CP, RES, NPAC, PC Committees: EDU, GC, HCW, NPAC, PRB Area Ctte/Board: Chair SCC Area Ctte/Board: WRSL

Ward 4 East Sutherland & Edderton Ward 5 Wester Ross, Strathpeffer & Lochalsh

Deirdre Mackay, Scottish Labour Party Ian Cockburn, Scottish National Party (SNP)

Mobile: 07824 695324 Mobile: 07557 566544 Address: c/o The Highland Council Address: Headquarters, Glenurquhart Road, Email: [email protected] Inverness IV3 5NX Email: [email protected] NHS Representative Joint Leader of the Opposition Committees: HCW Committees: AS, RES, TC, RB Area Ctte/Board: SCC Area Ctte/Board: WRSL

Ward 4 East Sutherland & Edderton Ward 5 Wester Ross, Strathpeffer & Lochalsh

Jim McGillivray, Sutherland Independent Group Derek Macleod, Scottish Conservative and Unionist Phone: 01862 810594 Mobile: 07493 637950 Mobile: 07766 755009

Address: Address: Email: [email protected] Email: [email protected]

Committees: Committees: CP, ECI, NPAC, VAL Area Ctte/Board: SCC Area Ctte/Board: WRSL

Ward 5 Wester Ross, Strathpeffer & Lochalsh

Alexander MacInnes, Scottish National Party (SNP)

Mobile: 07557 566551

Address: Kishorn Nr Strathcarron Email: [email protected]

Committees: CP, ECI, GC, CCW, RB Area Ctte/Board: WRSL Rowing at by Fiona Sutherland Fiona Helmsdale by at Rowing

7 Know Your Councillor Cuir Eòlas air a’ Chomhairliche Agad

Ward 6 Ward 7 & Easter Ross

Mike Finlayson, Independent Derek Louden, Scottish National Party (SNP) Phone: 01349 830598 Mobile: 07825 116509 Mobile: 07787 835364

Address: Address: Tain Email: [email protected] Email: [email protected]

Committees: Vice Chair HP, NPAC Committees: AS, EIC, HCW, RES, PC Area Ctte/Board: ERA Area Ctte/Board: ERA

Ward 6 Cromarty Firth Ward 7 Tain & Easter Ross

Pauline Munro, Highland Matters Fiona Robertson, Independent

Mobile: 07843 379164 Mobile: 07747 793354

Address: Address: Tain Email: [email protected] Email: [email protected]

Committees: NPAC (Sub) Committees: EDU, HP Area Ctte/Board: ERA, VAL Area Ctte/Board: Chair ERA

Ward 6 Cromarty Firth Ward 7 Tain & Easter Ross

Maxine Morley-Smith, Highland Matters Alasdair Rhind, Independent

Mobile: 07751 227367 Mobile: 07387 234119

Address: Address: Tain Email: [email protected] Email: [email protected]

Committees: EIC, Chair NPAC, Vice-Chair TC Committees: CP, NPAC Area Ctte/Board: ERA Area Ctte/Board: Vice-Chair ERA

Ward 6 Cromarty Firth

Carolyn Wilson, Independent Phone: 01349 883978 Mobile: 07740 410257

Address: Alness Email: [email protected]

Committees: Area Ctte/Board: ERA Tain by Peter Jolly Peter by Tain

8 Know Your Councillor Cuir Eòlas air a’ Chomhairliche Agad

Ward 8 Dingwall and Seaforth Ward 9 Black Isle

Graham Mackenzie, Scottish National Party (SNP) Adam, Scottish Liberal Democrats

Mobile: 07557 566541 Mobile: 07887 152650

Address: Dingwall Address: Email: [email protected] Email: [email protected]

Committees: Chair AS, EDU, GC, RES Committees: AS, CP, EDU, GC, PRB, Chair TC Area Ctte/Board: BDS Area Ctte/Board: Chair BDS

Ward 8 Dingwall and Seaforth Ward 9 Black Isle

Alister Mackinnon, Independent Jennifer Barclay, Independent Phone: 01349 863135 Phone: 01381 620042 Mobile: 07786 391561 Mobile: 07884 731373

Address: Dingwall Address: Email: [email protected] Email: [email protected]

Committees: RES, NPAC (Sub) Committees: AS, HCW, HLC, HP, NPAC Area Ctte/Board: BI, VAL Area Ctte/Board: BDS

Ward 8 Dingwall and Seaforth Ward 9 Black Isle

Angela Maclean, Scottish Liberal Democrats Craig Fraser, Scottish National Party (SNP) Phone: 01381 600871 Mobile: 07825 116505 Mobile: 07795 168703

Address: Address: Cromarty Email: [email protected] Email: [email protected]

Committees: AS, HP, NPAC Committees: CP, HP, NPAC, PC, TC Area Ctte/Board: BDS Area Ctte/Board: BDS

Ward 8 Dingwall and Seaforth

Margaret Paterson, Independent Phone: 01349 864424 Mobile: 07788 918537

Address: Dingwall Email: [email protected]

Civic Leader of the Ross & Cromarty Area Committees: AS, CP, GC, HCW, NPAC, PB (Sub), PRB, TC, VAL Area Ctte/Board: Vice Chair BDS Fairy Glen, by The HighlandThe Council Glen, Rosemarkie Fairy by

9 Know Your Councillor Cuir Eòlas air a’ Chomhairliche Agad

Ward 10 Eilean a’ Cheò Ward 10 Eilean a’ Cheò

John Finlayson, Independent Calum Munro, Independent

Mobile: 07787 152227 Mobile:

Address: Isle of Skye Address: Isle of Skye Email: [email protected] Email: [email protected]

Committees: Chair EDU, HCW, NPAC (Sub) Committees: EIC, Chair GC, PC, Area Ctte/Board: SRC Area Ctte/Board: SRC, RITB

Ward 10 Eilean a’ Cheò Ward 10 Eilean a’ Cheò

John Gordon, Independent Calum MacLeod, Highland Matters Phone: 01478 611783 Mobile: 07557 744399 Mobile: 07787 148506

Address: Ic/o Council Offices, Tigh na Address: Isle of Skye Sgire, Park Lane, Portree, Isle of Skye IV51 9GP Email: [email protected] Email: [email protected]

Committees: CP, GC, NPAC, TC, CCW Committees: NPAC Area Ctte/Board: Chair/Cathraiche SRC Area Ctte/Board: SRC Photo of Kilt Rock,Photo Centre Ian Smith Skye Photo Skye by

10 Know Your Councillor Cuir Eòlas air a’ Chomhairliche Agad

Ward 11 Caol & Mallaig Ward 12 Aird and Loch Ness

Allan Henderson, Independent Helen Carmichael, Independent Phone: 01397 702050 Phone: 01463 782555 Mobile: 07557 566477 Mobile: 07771 370962

Address: Fort William Address: Email: [email protected] Email: [email protected]

Vice-Convener of The Highland Council Provost and Leader of Inverness and Area Committees: Chair CP, EIC, GC, HCW, Chair PRB, TC Committees: EIC, RES, PC, VAL (Sub), SPAC (Sub) Area Ctte/Board: LA Area Ctte/Board: Chair CIA

Ward 11 Caol & Mallaig Ward 12 Aird and Loch Ness

Denis Rixson, Scottish Liberal Democrats David Fraser, Independent

Mobile: 07787 177061 Mobile: 07791 390792 Address: c/o The Highland Council Address: Mallaig Headquarters, Glenurquhart Road, Email: [email protected] Inverness IV3 5NX Email: [email protected]

Committees: EIC, GC, HCW, RES, TC Committees: CIA Area Ctte/Board: LA Area Ctte/Board: RDB

Ward 11 Caol & Mallaig Ward 12 Aird and Loch Ness

Ben Thompson, Independent Margaret Davidson, Independent

Mobile: 07833 687278 Mobile: 07818 015689

Address: Fort William Address: Loch Ness, Inverness Email: [email protected] Email: [email protected]

Leader of the Council Committees: AS, Chair HP, PC, SPAC Committees: AS, HCW, RES, SPAC, CCW Area Ctte/Board: LA Area Ctte/Board: CIA, Vice-Chair RITB, RDB

Ward 12 Aird and Loch Ness

Emma Knox, Scottish National Party (SNP)

Mobile: 07787 007741 Address: c/o The Highland Council Headquarters, Glenurquhart Road, Inverness IV3 5NX Email: [email protected]

Committees: EDU, Vice-Convener HLB, HLC Area Ctte/Board: CIA Dolphins at by Bryan Eigg by Dolphins at Bellwood

11 Know Your Councillor Cuir Eòlas air a’ Chomhairliche Agad

Ward 13 Ward 14

Bill Boyd, Scottish National Party (SNP) Janet Campbell, Independent Phone: 01463 226598 Mobile: 07787 105813 Mobile: 07799 878426

Address: Inverness Address: Inverness Email: [email protected] Email: [email protected]

Committees: AS, RES, EIC, HCW, SPAC, VAL (Sub) Committees: GC, HP, VAL (Sub) Area Ctte/Board: CIA, CCW, RITB, RDB Area Ctte/Board: CIA

Ward 13 Inverness West Ward 14 Inverness Central

Alex Graham, Liberal Democrats Focus Team Emma Roddick, Scottish National Party (SNP) Phone: 01463 241148 Mobile: 07774 337710 Mobile: 07557 566552 Address: c/o The Highland Council Address: Inverness Headquarters, Glenurquhart Road, Email: [email protected] Inverness IV3 5NX Email: [email protected]

Committees: EDU, HP, VAL Committees: GC, HCW, HP, SPAC Area Ctte/Board: CIA Area Ctte/Board: CIA

Ward 13 Inverness West Ward 14 Inverness Central

Colin Aitken, Scottish Liberal Democrats Bet McAllister, Scottish Labour Party Phone: 07557 566537 Mobile: 07 Mobile: 07557 566537 Address: c/o The Highland Council Headquarters, Glenurquhart Road, Address: Inverness Inverness IV3 5NX Email: [email protected] Email: [email protected] Depute Provost of Inverness and Area Committees: Committees: HP Area Ctte/Board: Area Ctte/Board: CIA River Ness from the North Tower © Ewen Weatherspoon © Ewen Tower the NorthRiver Ness from

12 Know Your Councillor Cuir Eòlas air a’ Chomhairliche Agad

Ward 15 Inverness Ness-Side Ward 16 Inverness Millburn

Alasdair Christie, Liberal Democrats Focus Team Ian Brown, Scottish National Party (SNP)

Mobile: 07834 346771 Mobile: 07771 370955

Address: Inverness Address: Inverness Email: [email protected] Email: [email protected]

Depute Leader of the Council Committees: EDU Committees: EIC Area Ctte/Board: CIA, Chair RITB Area Ctte/Board: CIA

Ward 15 Inverness Ness-Side Ward 16 Inverness Millburn

Ron MacWilliam, Scottish National Party (SNP) Jimmy Gray, Scottish Labour Party

Mobile: 07432 603243 Mobile: 07751 279907 Address: c/o The Highland Council Headquarters, Glenurquhart Road, Address: Inverness Inverness IV3 5NX Email: [email protected] Email: [email protected] Leader of the Labour Group Committees: CP, SPAC, CCW, EC Committees: Vice-Chair EIC, Chair SPAC, Chair RES, PC Area Ctte/Board: CIA Area Ctte/Board: CIA, Convener VAL, CCW, RITB

Ward 15 Inverness Ness-Side Ward 16 Inverness Millburn

Callum Smith, Scottish Conservative and Unionist Isabelle MacKenzie, Scottish Conservative and Unionist Mobile: 07787 669338 Mobile: 07787 007816 Address: c/o The Highland Council Address: c/o The Highland Council Headquarters, Glenurquhart Road, Headquarters, Glenurquhart Road, Inverness IV3 5NX Inverness IV3 5NX Email: [email protected] Email: [email protected]

Committees: HLB, HLC, HCW, SPAC (Sub) Committees: HCW, SPAC (Sub) Area Ctte/Board: CIA Area Ctte/Board: CIA Inverness Millburn © The HighlandThe Council MillburnInverness ©

13 Know Your Councillor Cuir Eòlas air a’ Chomhairliche Agad

Ward 17 Culloden & Ardersier Ward 18 Nairn & Cawdor

Roddy Balfour, Independent Laurie Fraser, Independent Phone: 01667 493457 Phone: 01667 452950 Fax: 01667 493840 Phone: 01667 453038 (Business)

Address: Croy Address: Nairn Email: [email protected] Email: [email protected]

Armed Forces and Veterans Champion Provost of Nairn Committees: AS, CP, EIC, SPAC, PRB Committees: EDU, HP, PRB, SPAC, VAL Area Ctte/Board: CIA Area Ctte/Board: NC

Ward 17 Culloden & Ardersier Ward 18 Nairn & Cawdor

Glynis Campbell-Sinclair, Scottish National Tom Heggie, Independent Party (SNP) Phone: 01667 493893 Mobile: 07787 134159

Address: Croy Address: Nairn Email: [email protected] Email: [email protected]

Committees: HP, RES Committees: Vice-Chair EDU, RES, SPAC Area Ctte/Board: CIA Area Ctte/Board: Chair NC

Ward 17 Culloden & Ardersier Ward 18 Nairn & Cawdor

Trish Robertson, Scottish Liberal Democrats Liz MacDonald, Non-aligned

Mobile: 07901 331666 Mobile: 07557 566478 Address: c/o The Highland Council Address: Ardersier Headquarters, Glenurquhart Road, Email: [email protected] Inverness IV3 5NX Email: [email protected]

Committees: CP, Chair ECI, Vice Chair PRB, SPAC (Sub) Committees: CP, HP, Vice Chair HLC, Convener HLB Area Ctte/Board: CIA Area Ctte/Board: NC

Ward 18 Nairn & Cawdor

Peter Saggers, Scottish Conservative and Unionist

Mobile: 07787 151437

Address: Inverness Email: [email protected]

Committees: Vice Chair AS, ECI, HP, PC, RES Area Ctte/Board: NC Leanach cottage, Culloden by The HighlandThe Council by Culloden cottage, Leanach

14 Know Your Councillor Cuir Eòlas air a’ Chomhairliche Agad

Ward 19 Ward 20 Badenoch & Strathspey

Carolyn Caddick, Scottish Liberal Democrats John Bruce, Scottish Conservative and Unionist Phone: 01463 792951 Mobile: 07557 566468 Mobile: 07787 261303 Address: c/o The Highland Council Headquarters, Glenurquhart Road, Address: Grantown on Spey Inverness IV3 5NX Email: [email protected] Email: [email protected] Depute Provost and Depute Leader of Inverness and Area Committees: ECI, PC, RES, Vice Chair SPAC, VAL (Sub) Committees: Area Ctte/Board: CIA Area Ctte/Board: BSA

Ward 19 Inverness South Ward 20 Badenoch & Strathspey

Ken Gowans, SNP Muriel Cockburn, Scottish National Party (SNP)

Mobile: 07920 545064 Mobile: 07787 153971 Address: c/o The Highland Council Address: Inverness Headquarters, Glenurquhart Road, Email: [email protected] Inverness IV3 5NX Email: [email protected]

Committees: ECI, EDU Committees: EDU, HCW, VAL (Sub) Area Ctte/Board: CIA Area Ctte/Board: BSA

Ward 19 Inverness South Ward 20 Badenoch & Strathspey

Andrew Jarvie, Scottish Conservative and Unionist Pippa Hadley, Highland Matters

Mobile: 07787 151944 Mobile: 07787 105714 Address: c/o The Highland Council Address: Inverness Headquarters, Glenurquhart Road, Email: [email protected] Inverness IV3 5NX Email: [email protected] Leader of the Conservative Group Committees: Chair HLC, HLB, HCW, EC, HP, PC, SPAC Committees: SPAC Area Ctte/Board: CIA, RITB Area Ctte/Board: BSA

Ward 19 Inverness South Ward 20 Badenoch & Strathspey

Duncan Macpherson, Independent Bill Lobban, Independent Phone: 01479 812836 Mobile: 07787 153659 Mobile: 07557 566546

Address: Inverness Address: Email: [email protected] Email: [email protected]

Convener of the Highland Council Committees: AS, CP, HLC, HLB, RES, VAL(Sub), SPAC(Sub), TC Committees: CP, RES, PC, SPAC, TC Area Ctte/Board: CIA Area Ctte/Board: Chair BSA

15 Know Your Councillor Cuir Eòlas air a’ Chomhairliche Agad

Ward 21 Fort William & Ardnamurchan Key

Blair Allan, Scottish National Party (SNP) Strategic Committees

Mobile: 07787 260988 AS Audit and Scrutiny Committee Address: c/o The Highland Council CP Communities and Place Committee Headquarters, Glenurquhart Road, EIC Economy and Infrastructure Committee Inverness IV3 5NX EDU Education Committee Email: [email protected] HSW Health, Social Care and Wellbeing Committee Committees: CP, HP, SPAC (Sub) HC Highland Ctte/Board: LA HP Housing and Property Committee RES Corporate Resources Committee Ward 21 Fort William & Ardnamurchan Regulatory Committees Andrew Baxter, Scottish Conservative and Unionist Phone: 01855 831563 NPAC North Planning Applications Committee Mobile: 07740 698173 (Wards 1-11) SPAC South Planning Applications Committee Address: (Wards 12-22) Email: [email protected] PRB Planning Review Body HLC Highland Licensing Committee HLB Highland Licensing Board Committees: SPAC Area Ctte/Board: Chair LA Area Committees BSA Badenoch and Strathspey Area Committee Ward 21 Fort William & Ardnamurchan BI Black Isle Committee Niall McLean, Scottish National Party (SNP) DS Dingwall and Seaforth Committee CC Caithness Committee Mobile: 07775 745067 CIA City of Inverness Area Committee ERA Easter Ross Area Committee Address: LA Lochaber Area Committee Email: [email protected] NC Nairnshire Committee SRC Isle of Skye and Raasay Committee (Comataidh and Eilein Sgitheanaich agus Committees: SPAC Ratharsair) Area Ctte/Board: LA SCC Sutherland County Committee WRSL Wester Ross, Strathpeffer and Lochalsh Ward 21 Fort William & Ardnamurchan Committee Vacant Other Committees and Boards CCW Climate Change Working Group GC Gaelic Committee / Comataidh na Gaidhlig PC Pensions Committee and Board RITB Recovery, Improvement and Transformation Board RDB Redesign Board TC Tourism Committee Committees: Area Ctte/Board: VAL Highland and Comhairle nan Eilean Siar Valuation Joint Board 16 Office Bearers Luchd-dreuchd

Leader of the Council: Depute Leader of the Council: Margaret Davidson Alasdair Christie Independent - Ward 12 Aird and Loch Ness Liberal Democrats - Ward 15 Inverness Ness-side

Convener: Bill Lobban Independent - Ward 20 Badenoch & Strathspey

Leader of the Opposition: Raymond Bremner SNP - Ward 3 Wick & East Caithness

Coalition Administration by Ewen Weatherspoon Strategic Committees Audit and Scrutiny Committee (AS): Chair: Graham Mackenzie, SNP - Dingwall and Seaforth Vice Chair: Peter Saggers, Conservative - Nairn and Cawdor Communities and Place Committee (CP): Education Committee (EDU): Chair: Allan Henderson, Independent - Chair: John Finlayson, Independent - Eilean a’ Cheò Vice Chair: Hugh Morrison, Independent - Vice Chair: Tom Heggie, Independent - Nairn & Cawdor North, West and Central Sutherland Health, Social Care and Wellbeing (HCW): Corporate Resources Committee (RES): Chair: Linda Munro, Liberal Democrats - Chair: Jimmy Gray, Labour - Inverness Millburn North, West and Central Sutherland Vice Chair: Matthew Reiss, Independent - Vice Chair: David Fraser, Indepenedent - Thurso and Northwest Caithness Aird and Loch Ness Economy and Infrastructure Committee (ECI): Housing and Property Committee (HP): Chair: Trish Robertson, Liberal Democrats - Chair: Ben Thompson, Independent - Caol & Mallaig Culloden and Ardersier Vice Chair: Laurie Fraser, Independent - Vice Chair: Jimmy Gray, Labour - Inverness Millburn Nairn and Cawdor

Regulatory Committees North Planning Applications Committee -Wards 1-10 (NPAC): Chair: Maxine Smith, Independents for Independence - Cromarty Firth Vice Chair: Donnie Mackay, Conservative and Unionist - Thurso and Northwest Caithness South Planning Applications Committee Highland Licensing Committee (HLC) -Wards 11-21 (SPAC): Chair: Andrew Jarvie, Conservative and Unionist - Chair: Jimmy Gray, Labour - Inverness Millburn Inverness South Vice Chair: Carolyn Caddick, Liberal Democrats - Vice Chair: Liz MacDonald, Non-aligned - Inverness South Nairn and Cawdor Planning Review Body (PRB) Highland Licensing Board (HLB): Chair: Allan Henderson, Independent - Caol and Mallaig Convener: Liz MacDonald, Non-aligned - Vice Chair: Trish Robertson, Liberal Democrats - Nairn and Cawdor Culloden and Ardersier Vice Convener: Emma Knox, SNP - Aird and Loch Ness

17 Office Bearers Luchd-dreuchd

Area Committees Badenoch and Strathspey Area Committee Easter Ross Area Committee (ERA): (BSA): Chair: Fiona Robertson, Independent - Chair: Bill Lobban, Independent - Tain and Easter Ross Badenoch and Strathspey Vice Chair: Alasdair Rhind, Independent - Tain and Easter Ross Black Isle Committee (BI): Isle of Skye and Raasay Committee / Chair: Gordon Adam, Liberal Democrats - Black Isle Comataidh and Eilein Sgitheanaich agus Vice Chair: Vacant Ratharsair (SRC): Caithness Committee (CC): Chair/Cathraiche: John Gordon, Independent - Chair: Vacant Eilean a’ Cheò Vice Chairs: Willie MacKay, Independent - Lochaber Committee (LA): Wick and East Caithness; and Chair: Andrew Baxter, Conservative and Union - Struan Mackie, Conservative - Fort William and Ardnamurchan Thurso and Northwest Caithness Nairnshire Committee (NC): City of Inverness Area Committee (CIA): Chair: Tom Heggie, Independent - Nairn and Cawdor Provost and Leader of Inverness and Area: Provost of Nairn: Laurie Fraser, Independent - Helen Carmichael, Independent - Aird and Loch Ness Nairn and Cawdor Depute Provost and Depute Leader of Inverness and Sutherland County Committee (SCC): Area: Carolyn Caddick, Liberal Democrats - Inverness Chair: Richard Gale, Liberal Democrats - South East Sutherland and Edderton Dingwall and Seaforth Committee (DS): Wester Ross, Strathpeffer and Lochalsh Chair: Vacant Committee (WRSL): Vice Chair: Margaret Paterson, Independent - Chair: Ian Cockburn, SNP - Dingwall and Seaforth Wester Ross, Strathpeffer and Lochalsh Other Committees and Boards Climate Change Working Group Redesign Board Chair: Trish Robertson, Liberal Democrats - Chair: Bill Lobban, Independent - Culloden and Ardersier Badenoch and Strathspey Gaelic Committee / Comataidh na Gaidhlig (GC): Vice Chairs: Carolyn Caddick, Liberal Democrats - Chair/Cathraiche: Calum Munro, Independent - Inverness South; and Eilean a’ Cheò Raymond Bremner, SNP - Wick and East Caithness Vice Chair: Allan Henderson, Independent - Tourism Committee (TC): Caol and Mallaig Chair: Gordon Adam, Liberal Democrats - Black Isle Pensions Committee (PC): Vice Chair: Maxine Smith, SNP - Cromarty Firth Chair: Richard Gale, Liberal Democrats - East Sutherland and Edderton Highland and Comhairle nan Eilean Siar Recovery, Improvement and Transformation Valuation Joint Board (VAL): Board Chair: Laurie Fraser, Independent - Nairn and Cawdor Chair: Alasdair Christie, Liberal Democrats - Inverness, Depute Convener: Alasdair MacLeod, Independent - Ness-side Sgire An Rubha, Western Isles Vice Chairs: Ian Cockburn, SNP - Wester Ross, Strathpeffer and Lochalsh; and Margaret Davidson, Independent - Aird and Loch Ness 18 Executive Leadership Team Sgioba Ceannardais Ghnìomhaich

Donna Manson Chief Executive Email: [email protected] Address: The Highland Council, Headquarters, Glenurquhart Road, Inverness IV3 5NX Secretary: 01463 702968

Vacant Kate Lackie Depute Chief Executive Executive Chief Officer of Phone: Performance and Governance Email: Phone: 01463 702041 Secretary: Email: [email protected] Secretary: 01463 702162

Liz Denovan Malcolm MacLeod Executive Chief Officer of Executive Chief Officer of Infrastructure, Resources and Finance Environment and Economy Phone: 01463 702162 Phone: 01463 702506 Email: [email protected] Email: [email protected] Secretary: 01463 702162 Secretary: 01463 702253

Nicky Grant Fiona Duncan Executive Chief Officer of Executive Chief Officer of Education and Learning Health and Social Care Phone: 01463 702804 Phone: Email: [email protected] Email: [email protected] Secretary: 01463 702253 Secretary: 01463 702861

Mark Rodgers Carron McDiarmid Executive Chief Officer of Executive Chief Officer of Property and Housing Communities and Place Phone: 01463 702550 Phone: 01463 702852 Email: [email protected] Email: [email protected] Secretary: 01463 702261 Secretary: 01463 702261

19 The Highland Council Comhairle na Gàidhealtachd

Communities and Place Depute Chief Executive Education and Learning

Resources Chief Health and and Finance Executive Social Care Donna Manson

Infrastructure, Property Environment and Housing and Economy Performance and Governance

The senior management structure is currently undergoing a transformation project and there may be some further changes to functions on the following pages.

20 Chief Executive Ceannard

Donna Manson Chief Executive Email: [email protected] Address: The Highland Council, Headquarters, Glenurquhart Road, Inverness IV3 5NX Executive PA: 01463 702968

Vacant Depute Chief Executive Phone: Email: Secretary:

21 Performance and Governance FUNCTIONS Coileanadh agus Riaghladh Best Value Corporate Parliamentary and Business Performance political liaison Intelligence Management Policy Corporate Risk Kate Lackie Corporate Plan Public Performance development Management Reporting Executive Chief Officer of Corporate Fraud investigation Resilience & Performance and Governance Communications Freedom of Emergency Phone: 01463 702041 information and Planning Email: [email protected] Corporate Fraud data protection Secretary: 01463 702162 Democratic Services Scottish Public policy Elections Services Gaelic Development Ombudsman Licensing Performance and Governance provides a wide range Internal Audit Climate Change Legal Services of functions to support the Chief Executive and Regulatory Services and Energy Council’s Leadership. Corporate Leadership Trading Standards Support (Members) Licensing The Communications and Resilience Office function Administration manages external and internal communications Member Services and emergency planning and resilience functions and a graphic design service. The Elections Team also provides support for all local, national and European elections with the Chief Executive as Returning Officer.

Legal - Corporate Governance Communications and Resilience Stewart Fraser Ruth Cleland, Head of Corporate Governance Communications and Resilience Manager Phone: 01463 702112 Corporate Communications: Email: [email protected] External and Internal Communications. Social Media. Legal, Licensing, Elections, Democratic and Trading Standards. Campaigns and events. Media enquiries. Graphic Design services. Monitoring Officer. Publications. Phone: 01463 702020 Email: [email protected] Elections Resilience: Name Emergency Planning. Business Continuity. Elections Manager Email: [email protected] Phone: Phone: 01463 713479 Email: Description needed.

Audit, Performance and Corporate Risk FOI and Data Protection Evelyn Johnston Miles Watters Corporate Audit & Performance Manager Freedom of Information & Data Protection Manager Phone: 01463 702671 Phone: 01463 702029 Email: [email protected] Email: [email protected] Best Value, Business Intelligence, Corporate Fraud, Corporate Freedom of Information, Data Protection and Scottish Public Services Performance Management, Corporate Risk Management, Internal Ombudsman. Data Protection Officer. Audit, Performance Reporting.

22 Resources and Finance FUNCTIONS Goireasan agus Ionmhas Annual Accounts Financial Payroll & Pensions and Quarterly management Procurement Financial support to Revenues Performance Council Services Taxation Liz Denovan Reporting HR (Human Executive Chief Officer of Benefits Resources) Trade Union Partnership Resources and Finance Capital Insurance Treasury Phone: 01463 702162 Corporate Learning & Email: [email protected] Management Business Development Secretary: 01463 702162 Support Valuation Joint Occupational Board Support Health, Safety & Wellbeing Welfare/People Organisational Development

Revenues and Customer Services Sheila McKandie/Alasdair Bruce Head of Revenues and Customer Services Corporate Finance and Commercialism Phone Sheila: 01463 702411 Phone Alasdair: 01478 613801 Edward Foster Email: [email protected] Head of Corporate Finance and Commercialism Administration and collection of council tax, non-domestic rates Phone: 01463 702302 and Business Improvement . Assessment and payment of Email: [email protected] Council-administered entitlements including Housing Benefit, Council Accountancy. Financial monitoring. Development of revenue and Tax Reduction, Free School Meals and School Clothing Grants. Scottish capital budgets. Treasury management. Pension Fund investment Welfare Fund administration, payment and provision of goods and strategy & management. Taxation. Insurance - including Tenants services. Corporate management and collection of Sundry Debts. Home Contents and Community Schemes. Payroll and pensions Corporate Income Management. Corporate Business Support services. administration. Payment of creditors. Procurement. Corporate management and provision of benefit take-up and welfare advice services. Development of all related policies and procedures including management and development of associated IT systems.

People and ICT

Elaine Barrie ICT Interim Head of HR Jon Shepherd Phone: 01463 702003 Interim Head of ICT and Digital Transformation Email: [email protected] Phone: 01463 702343 Mobile: 07733 301919 Leadership development and member training. Developing HR policies, procedures and strategies. Supporting managers in people Email: [email protected] management. Supporting Service workforce planning. Provision of Provision of Information Technology and communications for all health and safety advice, monitoring, training and investigations. Council staff, school pupils and buildings. Management of external Employee relations and partnership working with unions. Managing ICT supplier contracts. Transformation of Council services and and promoting a positive approach to occupational health and processes through use of digital technology. Development of ICT and wellbeing across the workforce. Digital strategies and policies. Information management and security.

23 Infrastructure, Environment and FUNCTIONS Economy Building Standards Economy Planning Bun-structair, Àrainneachd agus Business Employability Public and School Development & Environment Transport Eaconamaidh Systems Support Ferries Roads & Winter Business Gateway Flood Act Duties Maintenance Capital Schemes – Gaelic Economy Safety Inspections Malcolm MacLeod infrastructure – bridges & other Harbours and Marine Executive Chief Officer of Infrastructure, Car Parking structures, drainage Environment and Economy Facilities City Region Deal & other restraint Phone: 01463 702506 Housing systems Email: [email protected] Commercial Property Development Development Systems Lighting Secretary: 01463 702253 Inward Investment Cultural Strategy Tourism IT Infrastructure (fire, Transport Planning Development & 5G mobile) external Infrastructure Regeneration Laboratory and Colin Howell Query Head of Infrastructure Phone: 01408 635315 Email: [email protected] Design and Construction of Capital Funded Infrastructure: Roads, Bridges, Culverts and Retaining Walls, Cycleways and Footpaths, Streetscaping, Rock Slope Stabilisation, Flood Alleviation Works, Piers and Harbours, Coast Protection, Burial Grounds, Landfill Sites and Recycling Facilities. Flood Risk Assessment and Strategy.

Roads and Transport

Tracey Urry Planning and Environment Head of Roads and Transport Phone: 01463 702922 Dafydd Jones Email: [email protected] Acting Head of Development Management Roads Network Management. Roads & Bridges Maintenance. Ferries Phone: 01349 868424 and Harbours. Winter Maintenance. Traffic Management and Orders. Email: [email protected] Car Parks & Parking Enforcement. Public, Community and School Development Management. Planning Applications. Transport. Street Lighting. Radio Communications. Planning enforcement.

Development and Regeneration Planning and Environment Allan Maguire Nicole Wallace Head of Development and Regeneration Acting Head of Planning and Environment Phone: 01463 702252 Mobile: 07771 504530 Phone: 01463 702568 Mobile: 07899 968205 Email: [email protected] Email: [email protected] Partnership Projects. Industrial and Investment Portfolio. Building Standards. Business and Systems Support. Carbon Clever. Housing Development. Management of private sector Housing Grants. Climate Change & Energy. Development Plans. Leader. Long Distance Economic Development. Business Advice and Funding. Tourism. Routes. Natural and Historic Environment. Research and Information. EU Funding. Estates Management. Transport Planning.

24 Education and Learning FUNCTIONS Foghlam agus Ionnsachadh Additional Support Education Parental for Learning Maintenance engagement Additional Support Gaelic Education Primary Schools Nicky Grant Services Strategy Psychological Allowance/Bursaries Gateway Services Executive Chief Officer of Education and Learning Curriculum 3-18 HLH/Community Secondary Schools Learning & Phone: 01463 702804 Developing Staff Development Development Email: [email protected] Scotland’s Young including Secretary: 01463 702253 Workforce Home Education professional Early Years and Partnership learning and Eden Court with parents update, leadership and empowerment Education Improving Improvement Outcomes Transitions Looked after – Young People children and Workforce Planning corporate parenting & Staffing Unit – educational outcomes

Education Fiona Grant Interim Head of Education Phone: 01955 603333 Email: [email protected]

Resources Brian Porter Head of Resources Phone: 07824 519667 Email: [email protected] School Estate, Service support, Resources, ICT/Digital Support

25 Education and Learning Foghlam agus Ionnsachadh

Education & Learning Areas NORTH Operational delivery of services for children. MID

SOUTH

WEST

Mid North Derek Martin Alison Donald Area Education Manager (Mid) Area Education Manager (North) Phone: 01349 868603 Phone: 07780 545039 Email: [email protected] Email: [email protected] Location: Area Care and Learning Office, 84 High Street, Location: Area Care and Learning Office, Dingwall IV15 9QN Drummuie Offices, Drummuie, Golspie, KW10 6TA

West South Don Esson Fiona Shearer Area Education Manager (West) Area Education Manager (South) Phone: 01478 613697 Phone: 01463 702880 Email: [email protected] Email: [email protected] Location: Area Care and Learning Office, Location: Area Care and Learning Office, Council Tigh na Drochaid, Bridge Road, Portree, IV51 9ER Headquarters, Glenurquhart Road, Inverness IV3 5NX

26 Health and Social Care FUNCTIONS Slàinte agus Cùram Sòisealta Adult Protection Corporate Panenting Out of Hours Social Adult Social Care Criminal Justice Work NHS Partnership Edge of care Prevention Strategy Fiona Duncan Lead Agency Family Nursing Residential Care Allied Health Executive Chief Officer of Fostering and School Nursing Professionals Health and Social Care Adoption Self-Directed Chief Social Work Phone: Health Support Officer Email: [email protected] Improvement Throughcare/ Secretary: 01463 702861 Child Protection Health Visiting Aftercare Child Protection Looked After Young Carers Advisors (Health) Children The Health and Social Care Service work alongside our Children’s Services: partners and children, young people and their families Mental Health Social Care Officer to ensure that they receive the help and support they need to optimise their well-being at every stage. We NHS Commissioned work to ensure children and young people have the best Services start in life and enjoy positive, rewarding experiences growing up.

Health Fiona Malcolm Interim Head of Integration Adult Social Care Phone: 01463 702114 Email: [email protected] NHS Partnership arrangements, Delivery of Adult Social Care pursuant to the Lead agency model, Public Protection.

Children’s Services Ian Kyle Head of Intergrated Children’s Services Phone: 01463 702928 Email: [email protected] Quality assurance. Service and partnership planning. Community planning. 3rd sector contracts. Service improvement. Service performance. Corporate parenting. Child poverty. Children’s rights. Health

Children’s Services Jane Park Head of Services - Health Jacquelyn Jennett Phone: 07713 017646 Head of Children’s Services - Operations Email: [email protected] Phone: 01463 702473 Strategic leadership of commissioned health service within The Email: [email protected] Highland Council with responsibility for professional and clinical Management of practice teams, adoption, fostering and residential governance to ensure the safe and effective delivery of health care units. Agency decision maker for adoption, fostering, permanence which centres on improving outcomes and the needs and rights of and kinship care. Violence Against Women Partnership Chair. children & young people.

27 Property and Housing FUNCTIONS Cuid-seilbhe agus Taigheadas Affordable warmth FM Client Property Capital Catering, Cleaning H&CS and Property Projects – budget of Facilities Housing input into and delivery Mark Rodgers Management Care Services Property Design Corporate Asset Homeless Property Executive Chief Officer of Management Engineering Design Property and Housing HRA (Management Corporate Property of Council Housing) Services Phone: 01463 702550 Client Property Email: [email protected] In-house Maintenance Secretary: 01463 702261 Depots Building Estates Maintenance Team Property Support management Office Team Estates Planning Accommodation Schools Catering & and Capital Management Cleaning (client) Investment Project & Cost Tenant Participation Management

Housing and Building Maintenance Property and Facilities Management David Goldie Finlay MacDonald Head of Housing and Building Maintenance Head of Property and Facilities Management Phone: 01463 702864 Phone: 01463 702211 Email: [email protected] Email: [email protected] Housing Strategy; Strategic Property Management, Statutory Compliance and Housing Revenue Account investment and capital planning; Maintenance. Catering, Cleaning and Facilities Management. Allocation, management, repairs and maintenance of Council Housing; Capital Programme Management, Cost Management and Quantity Homelessness and related housing support services, sheltered Surveying Services. Sustainable Design and Construction Services. housing warden services; Engineering Design, Utility Management, Carbon Reduction and Management of Gypsy/Traveller sites. Environmental Management Systems. Corporate Property Asset Management and Estates Management.

28 Communities and Place FUNCTIONS Coimhearsnachdan agus Àite Deliverying Working with Tackling key services communities poverty and Bereavement City & Ward inequality Carron McDiarmid Services Management Equalities & Human Customer/Contact Community Asset Rights Executive Chief Officer of Services Transfer Tackling Poverty Communities and Place Environment/Health Community and Inequality Phone: 01463 702852 Email: [email protected] Play areas, Engagement Secretary: 01463 702261 amenities Community Supporting and grounds Planning all Council maintenance Placed Based services The Communities and Place Service brings functions Public Conveniences Approaches and Fleet and Plant together that focus on three key public service Registrar Services Area Profiles Stores & Logistics areas. These are: Street Cleaning War Memorials Travel Desk 1. Delivering key services that reach everyone in the Waste Strategy & Police & Fire Highlands. Operations Security 2. Working with communities to improve public services locally. 3. Tackling poverty and inequality and leading on our equalities and human rights duties.

The service also supports all Council operations by providing all fleet, travel arrangements and supplies from our stores. There are new possibilities emerging from bringing these functions together, for example how Council Policy fleet can support community transport groups to reduce transport poverty. With around 900 staff Alison Clark (620 full time equivalents) and a gross revenue Head of Policy budget of around £53m and net revenue budget of Phone: 01463 702512 £33m, the Service is open to ideas on improvement Email: [email protected] and will work with communities in developing new City and Ward Management. Community Asset Transfers. approaches to service delivery. Community Engagement. Community Learning and Development (with High Life Highland). Community Planning. Place Based Approaches. Anti-Poverty Strategy. Equalities and Human Rights.

Operations and Logistics Environmental and Amenity Services Caroline Campbell Vacant Head of Operations and Logistics Head of Environmental and Amenity Services Phone: 01463 702610 Phone: Email: [email protected] Email: Service Performance Management. Customer Contact/Services (service Amenities and Grounds Maintenance. Burials & Cremations. points, service centre, customer relations management). Environmental Health. Public Conveniences. Street Cleansing. Registrar Service. Fleet procurement and maintenance. War Memorials. Waste Operations (refuse collection, recycling Stores and Logistics. Travel Desk and disposal). Waste Strategy.

29 City Area Manager/Ward Managers Manaidsear Sgìre Cathair-bhaile/Manaidsearan Uàird

Ward Managers provide the local links among communities, Council services and local Members and help to ensure the effective delivery of public services. They also work closely with a wide range of community planning partners including the third sector and help to facilitate a joined up approach to a wide range of local activities, services and local response to emergencies.

Inverness, Nairn, Badenoch and Strathspey Caithness, Sutherland and Easter Ross David Haas Helen Ross City Area Manager Senior Ward Manager Phone: 01463 785018 Phone: 01408 635215 Mobile: 07799 072061 Mobile: 07768 164205 Address: House, Inverness IV1 1JJ Address: Drummuie, Golspie KW10 6TA Email: [email protected] Email: [email protected]

Ward 12: Aird & Loch Ness Ward 1: North, West & Central Sutherland Ward 13: Inverness West Ward 2: Thurso & Northwest Caithness Ward 14: Inverness Central Ward 3: Wick & East Caithness Ward 4: East Sutherland and Edderton Ward 15: Inverness Ness-Side Ward 6: Cromarty Firth Ward 16: Inverness Millburn Ward 7: Tain & Easter Ross Ward 17: Culloden & Ardersier Ward 18: Nairn & Cawdor Ross, Skye and Lochaber Ward 19: Inverness South Ward 20: Badenoch & Strathspey Dot Ferguson Senior Ward Manager Phone: (01397) 708697 Mobile: 07899 067668 Fax: 01397 704016 Address: Charles Kennedy Building, Achintore Road, Fort William, PH33 6RQ Email: [email protected]

Ward 5: Wester Ross, Strathpeffer & Lochalsh Ward 8: Dingwall & Seaforth Ward 9: Black Isle Ward 10: Eilean a’ Cheò Ward 11: Caol & Mallaig Ward 13: Inverness West Ward 21: Fort William & Ardnamurchan Welcome to the Highlands sign by Kirsty the Highlands by to sign Foster Welcome

30 Ward Managers Stiùirichean Uàird

Caithness, Sutherland and Easter Ross Caithness, Sutherland and Easter Ross Alex Macmanus Phil Tomalin Caithness Wards Manager Sutherland Wards Manager Phone: 01955 608201 Phone: 01408 635335 Mobile: 07785 523651 Mobile: 07747 048776 Address: Caithness House, Market Place, Address: Drummuie, Golspie KW10 6TA Wick, Caithness, KW1 4AB Email: [email protected] Email: [email protected] Ward 1: North, West & Central Sutherland Ward 2: Thurso & Northwest Caithness Ward 4: East Sutherland and Edderton Ward 3: Wick & East Caithness

Inverness, Nairn, Badenoch and Strathspey Inverness, Nairn, Badenoch and Strathspey Charles Stephen Liz Cowie Ward Manager Ward Manager Phone: 01463 785010 Phone Nairn: 01667 458511 Mobile: 07899 671489 Phone : 01540 664537 Address: Town House, Inverness IV1 1JJ Address: The Court House, High Street, Email: [email protected] Nairn IV12 4AU Email: [email protected]

Ward 12: Aird & Loch Ness Ward 17: Culloden & Ardersier Ward 15: Inverness Ness-Side Ward 19: Inverness South Ward 16: Inverness Millburn Ward 20: Badenoch & Strathspey

Ross, Skye and Lochaber Di Agnew Ward Manager Phone: 01349 868477 Mobile: 07747 790504 Address: Council Offices, High Street, Dingwall IV15 9QN Email: [email protected]

Ward 8: Dingwall and Seaforth Ward 9: Black Isle Ross, Skye and Lochaber Ross, Skye and Lochaber Emma Tayler Willie MacKinnon Acting Ward Manager Ward Manager Phone: 01397 707232 Phone: 01478 613849 Mobile: 07867 550062 Mobile: 07825 116490 Address: Charles Kennedy Building, Address: Tigh na Sgire, Park Lane, Portree, Achintore Road, Fort William, PH33 6RQ Isle of Skye IV51 9GP Email: [email protected] Email: [email protected] Ward 11: Caol & Mallaig, Ward 18: Nairn & Cawdor Ward 10: Eilean a’ Cheò Ward 21: Fort William & Ardnamurchan

31 Customer Service Centre Ionad Seirbheis Luchd-ceannaich

Whether contact is made in person, by phone or over the internet, the Council aims to deal with customer enquiries at the first point of contact, providing a high standard of customer care. Our Customer Services Centre at Alness deals with all general enquiries from the public.

Customer Service Centre Due to the current emergency, the way you contact us has changed Phone us 8am to 5pm, Monday to Friday. Our friendly, experienced staff are there to help you with any council enquiry and provide access to a wide range of services. If we cannot help, we will arrange for a specialist to deal with your enquiry. COVID-19 Free Helpline: 0300 303 1362

Requesting help whilst Shielding: 01349 886669

Roads, Flooding and Street Lighting, emergency reports only: 01349 886601

Council house repairs, pest control, housing applications and rent enquiries: 01349 886602

Domestic and commercial waste issues only: 01349 886603

Entitlement (Blue Badge, Travel and National Entitlement Cards): 10am to 2pm Tuesday to Thursday. Closed on Mondays and Fridays: 01349 886604

Make a payment by Debit or Credit Card: 01349 886605 This number operates everyday for Council Tax and Rent payments.

Social Work Childrens Services: 01463 644460

Social Work Out of Hours Team in Highland: 01349 886604 5pm to 9am Monday to Friday. Open all day on weekends and public holidays. This number is routed directly to the social worker on shift who will take your call. There is also a facility for leaving a message should the line be engaged.

Email us Planning and building standards: [email protected] Licensing: [email protected] Elections helpline: [email protected] For registration queries: [email protected] Communication help Textphone 01349 886665 for deaf or hard of hearing people.

Office locations Due to the current emergency, the majority of our offices are currently closed.

32 Service Point Network Lìonra nan Ionadan Seirbheis

Our network of 22 Service Points is a demonstration of our commitment to local service delivery, enabling the public to access advice and information. In 19 of our Service Points, we also provide a registration service, enabling the public to register births, marriages and deaths as well as conducting civil marriages and partnerships. We also have a dedicated registration office in Inverness. At the present time, due to the current emergency, all Service Points and Registration offices are closed to the public.

Caithness, Sutherland and Easter Ross Caithness: Thurso*, Wick*. Sutherland: *, Dornoch*, Golspie*, . Easter Ross: Alness*, Invergordon, Tain*.

Ross, Skye and Lochaber Ross: Dingwall*, Gairloch*, *. Skye: Broadford*, Kyle*, Portree*. Lochaber: Fort William*.

Inverness, Nairn and Badenoch & Strathspey Inverness: *, Town House (Inverness). Nairn: Nairn*. Badenoch & Strathspey: Aviemore*, Grantown*, Kingussie*.

* These Service Points also provide a registration service. www.highland.gov.uk/servicepoints

Registration Office The Inverness Registration Office is at the Highland Archive and Registration Centre, Bught Road, Inverness.

Citizens Advice Bureau Registration is also available at the Citizens Advice Bureau in .

Access Points There are 10 Access Points that are here to help customers contact the council – these are based in local libraries in Ardersier, , Brora, Fortrose, Helmsdale, , , , Mallaig and . At the present time, due to the current emergency, all Access Points are closed to the public.

33 To request this booklet in an alternative format e.g. large print, braille, computer disk, audio tape or suitable language please contact: Corporate Communications, The Highland Council, Glenurquhart Road, Inverness IV3 5NX Email: [email protected]

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Updated as of September 2021

Produced by The Highland Council CC2122-10