Royal Dutch Summ CVR 18/2/04 19:47 Page 1 Statement of General Business Principles Royal Dutch Petroleum Company The “Shell” Transport N.V. Koninklijke Nederlandsche Petroleum Maatschappij and Trading Company, p.l.c. Fundamental principles that govern how Annual Report and Accounts 2003 Royal Dutch Petroleum Company Annual Report and Accounts 2003 each Shell company conducts its affairs. Available at www.shell.com/sgbp Tell Shell N.V. Koninklijke Nederlandsche Petroleum Maatschappij Tell us what you think about Shell, our performance, our reports or the issues we face. Join the global debate – we The Shell Report 2003 Summary Annual Report and Accounts 2003 Meeting the energy challenge – our progress in contributing to sustainable development value your views. Visit www.shell.com/tellshell or e-mail us at
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