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ISSUE 2 Health & Social Care Signposting Directory Helping you get the best out of your health and social care services www.healthwatchnortheastlincolnshire.co.uk Contents Healthwatch North East Lincolnshire 1 - 2 Healthwatch Advocacy 3 - 4 Useful Numbers for Support 5 - 6 A - Z Social Care Jargon Buster 7 - 12 Are You a Carer? 13 - 14 Health & Wellbeing at Home 15 - 16 Disability Aids & Equipment 17 - 18 Putting Your Affairs in Order 19 - 20 Hospital Discharge - Know Your Rights 21 - 22 Residential Homes in North East Lincolnshire 23 - 24 Nursing Homes in North East Lincolnshire 25 Care at Home in North East Lincolnshire 26 Hospital & Community Based Services in North East Lincolnshire 27 GPs & GP Surgeries in North East Lincolnshire 28 Pharmacies in North East Lincolnshire 29 Dentists & Opticians in North East Lincolnshire 30 Blood Pressure Quiz 31 - 32 Disclaimer This Directory has been compiled to signpost primary health and social care providers throughout North East Lincolnshire. Whilst we have taken every care in compiling this publication, the publishers and promoters cannot accept responsibility for any inaccuracies. All listings are supplied via the Care Quality Commission (CQC) and NHS Choices. Neither Healthwatch North East Lincolnshire nor Healthcare Publications can be held responsible for any errors or omissions. All signposting services are up to date as of March 2017. This Directory contains advertising from businesses who are offered the opportunity to reach potential customers through inclusion. However, any information provided by a company or organisation does not carry endorsement or approval of any product or service by Healthwatch North East Lincolnshire or Healthcare Publications. Another quality publication by Healthcare Publications If you require extra copies of this directory or are interested in advertising in future editions please email Healthcare Publications on [email protected] or visit www.hcpublications.org Healthwatch North East Lincolnshire Volunteering We are committed We are looking for enthusiastic volunteers to help to improving patient Healthwatch North East Lincolnshire improve local health and social care services. experiences of local We are regularly at events and visiting partner services health and care to keep in touch with various groups and the general services. public. As we are only a small team, community engagement volunteers are a vital way for us to promote the work we do and to give us the capacity to Welcome to Issue 2 represent residents as fully as possible. of the Health & Social Care Directory Whether it’s helping out with events, becoming an Enter and View representative, or just helping us get the for North East Lincolnshire word out about the work we are doing, we want you as We are pleased to provide Issue 2 of this directory to the part of our team! community of North East Lincolnshire. Issue 1, produced in January 2016, proved extremely popular and we are Our Priorities pleased to be able to build on that success in this new We believe that local communities and service users issue. Although sections like local provider lists are should be at the centre of health and social care and similar in content to Issue 1, we have included a number that they should receive safe and high quality health of new sections on help and support not previously care. covered in depth in the first Issue including Healthwatch Healthwatch aims to effectively engage with the people Advocacy and an A-Z Social Care Jargon Buster which we of North East Lincolnshire, including hard-to-reach hope you will find helpful. groups, in order to represent their views and interests in What is Healthwatch North East the provision of services. Lincolnshire? We also engage with the bodies that regulate, Healthwatch North East Lincolnshire is a local commission, and provide those health and social organisation that represents the voice of residents in our care services to ensure that patients’ views are being community to local health and social care providers. considered. Big or small, good or bad, we collect residents’ views Healthwatch North East Lincolnshire aims to provide a about services from GPs and pharmacies to hospitals comprehensive advice, information, and signposting and specialist clinics. As a statutory organisation we service, enabling residents of North East Lincolnshire to have unique abilities that allow us to hold providers and access the appropriate health or social care services. commissioners accountable for the decisions they make and to make sure that they are putting the needs of the patient first. Enter and View A large part of our work is our Enter and View programme. Healthwatch North East Lincolnshire has a team of trained local volunteers and staff who visit health and social care premises that are publicly funded Contact us to see and hear what is going on. This is a chance to talk to residents, staff, and family members about the quality Write to us at: of the care given. It is a way of collecting observations Healthwatch North East Lincolnshire and making recommendations to the service to improve Office G5, Enterprise Village the care residents receive. Prince Albert Gardens Grimsby, North East Lincolnshire DN31 3AT We do this as part of our statutory duty under the Health and Social Care Act 2012. This process helps identify best Call us on: 01472 361459 practice, contributes to service improvements, and keeps Email us: [email protected] quality of care firmly on the agenda of providers and commissioners. Follow us on Twitter @HealthwatchNEL Visit our website: www.healthwatchnortheastlincolnshire.co.uk 1 Healthwatch North East Lincolnshire Our Partner Programme Healthwatch North East Lincolnshire is able to deliver We are looking for its services by working very closely with our partners. enthusiastic volunteers This allows us to reach many different groups of people to help Healthwatch and to ask them about their views on the health and social services that they use. North East Lincolnshire improve local health Our partner programme is a vital part of how Healthwatch North East Lincolnshire works with the and social care. community to improve services as it allows us not only to listen to residents, but to hear from key organisations in the voluntary sector. It doesn’t matter what type What We’ve Done of experience you’ve had – Since the first issue of this directory in January 2016, good or bad – we want you we have completed a number of investigations into to share your story about local issues including hospital discharge, out-patients the health and social care arrangements and mental health crisis care services. We also made representations following the closure services you use. of the local `Home from Home’ service for people with dementia. We have continued to be involved in issues around We provide Child and Adolescent Mental Health Services (CAMHS) straightforward in our area highlighting the lack of a contract for and up-to-date diagnosis for autism – now corrected - and difficulties information regarding over diagnosis for both children and adults with Asberger’s or ADHD (attention deficit hyperactivity your rights and choices disorder). in health and social care. We have completed a stakeholder survey with local organisations that we work with and are using these findings to improve our communication including We’re here to help production of a weekly e-news. services to improve by We are now working to engage with local people about noticing what they do the STP (Sustainability and Transformation Plan) for well and where they this area so that the local public voice is heard in the could improve. reshaping of local health services. How you can get involved Anyone interested in helping us improve health and social care in North East Lincolnshire can join Healthwatch as a volunteer. We’ve helped local There are other ways to get involved, however. You can people with attend our board meetings which happen every other enquiries, signposting month. You can find the dates of our meetings on our them and giving website. information. Even just sharing your experience with us goes a long way to helping us build a picture of how people feel about the services they use. Everything we do is based on what local people tell us, so make sure your voice is heard by telling us your views on local services. Healthwatch North East Lincolnshire use your evidence to build a true picture of your local services. 2 Healthwatch Advocacy Healthwatch Advocacy helps people to How does Advocacy work? make their NHS complaints Healthwatch uses advocacy to help people make their We can help if you feel you have not had the service complaint. you expect from the National Health Service (NHS) and Advocacy is a system that uses experienced workers want to complain. to help people speak up for themselves and represent When your health care is provided by the NHS you are their own thoughts and feelings when things are allowed to make a complaint using the NHS complaints difficult. process. Our specially trained and experienced staff are known An NHS complaint might include something that as Advocates. Because advocacy is about helping happened during care or treatment at: people to speak up for themselves, a Healthwatch Advocate will not tell you what to do or act on the • the hospital wishes of others. • your General Practitioner (GP) Our Advocates are qualified and have many years of • the dentist experience working within the NHS complaints process. • the pharmacist What does a Healthwatch Advocate do to help? • the optician Healthwatch Advocates will help you explore your • an NHS funded care home options at every stage of your complaint and can give What is Healthwatch Advocacy? you information that can help you to decide what to do.
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