TAKE PLEASEONE ...
ISSUE 2
Health & Social Care Signposting Directory
Helping you get the best out of your health and social care services
www.healthwatchnortheastlincolnshire.co.uk
Contents
Healthwatch North East Lincolnshire 1 - 2
Healthwatch Advocacy 3 - 4
Useful Numbers for Support 5 - 6
A - Z Social Care Jargon Buster 7 - 12
Are You a Carer? 13 - 14
Health & Wellbeing at Home 15 - 16
Disability Aids & Equipment 17 - 18
Putting Your Affairs in Order 19 - 20
Hospital Discharge - Know Your Rights 21 - 22
Residential Homes in North East Lincolnshire 23 - 24
Nursing Homes in North East Lincolnshire 25
Care at Home in North East Lincolnshire 26
Hospital & Community Based Services in North East Lincolnshire 27
GPs & GP Surgeries in North East Lincolnshire 28
Pharmacies in North East Lincolnshire 29
Dentists & Opticians in North East Lincolnshire 30
Blood Pressure Quiz 31 - 32
Disclaimer This Directory has been compiled to signpost primary health and social care providers throughout North East Lincolnshire. Whilst we have taken every care in compiling this publication, the publishers and promoters cannot accept responsibility for any inaccuracies. All listings are supplied via the Care Quality Commission (CQC) and NHS Choices. Neither Healthwatch North East Lincolnshire nor Healthcare Publications can be held responsible for any errors or omissions. All signposting services are up to date as of March 2017. This Directory contains advertising from businesses who are offered the opportunity to reach potential customers through inclusion. However, any information provided by a company or organisation does not carry endorsement or approval of any product or service by Healthwatch North East Lincolnshire or Healthcare Publications.
Another quality publication by Healthcare Publications If you require extra copies of this directory or are interested in advertising in future editions please email Healthcare Publications on [email protected] or visit www.hcpublications.org Healthwatch North East Lincolnshire
Volunteering We are committed We are looking for enthusiastic volunteers to help to improving patient Healthwatch North East Lincolnshire improve local health and social care services. experiences of local We are regularly at events and visiting partner services health and care to keep in touch with various groups and the general services. public. As we are only a small team, community engagement volunteers are a vital way for us to promote the work we do and to give us the capacity to Welcome to Issue 2 represent residents as fully as possible. of the Health & Social Care Directory Whether it’s helping out with events, becoming an Enter and View representative, or just helping us get the for North East Lincolnshire word out about the work we are doing, we want you as We are pleased to provide Issue 2 of this directory to the part of our team! community of North East Lincolnshire. Issue 1, produced in January 2016, proved extremely popular and we are Our Priorities pleased to be able to build on that success in this new We believe that local communities and service users issue. Although sections like local provider lists are should be at the centre of health and social care and similar in content to Issue 1, we have included a number that they should receive safe and high quality health of new sections on help and support not previously care. covered in depth in the first Issue including Healthwatch Healthwatch aims to effectively engage with the people Advocacy and an A-Z Social Care Jargon Buster which we of North East Lincolnshire, including hard-to-reach hope you will find helpful. groups, in order to represent their views and interests in What is Healthwatch North East the provision of services. Lincolnshire? We also engage with the bodies that regulate, Healthwatch North East Lincolnshire is a local commission, and provide those health and social organisation that represents the voice of residents in our care services to ensure that patients’ views are being community to local health and social care providers. considered. Big or small, good or bad, we collect residents’ views Healthwatch North East Lincolnshire aims to provide a about services from GPs and pharmacies to hospitals comprehensive advice, information, and signposting and specialist clinics. As a statutory organisation we service, enabling residents of North East Lincolnshire to have unique abilities that allow us to hold providers and access the appropriate health or social care services. commissioners accountable for the decisions they make and to make sure that they are putting the needs of the patient first. Enter and View A large part of our work is our Enter and View programme. Healthwatch North East Lincolnshire has a team of trained local volunteers and staff who visit health and social care premises that are publicly funded Contact us to see and hear what is going on. This is a chance to talk to residents, staff, and family members about the quality Write to us at: of the care given. It is a way of collecting observations Healthwatch North East Lincolnshire and making recommendations to the service to improve Office G5, Enterprise Village the care residents receive. Prince Albert Gardens Grimsby, North East Lincolnshire DN31 3AT We do this as part of our statutory duty under the Health and Social Care Act 2012. This process helps identify best Call us on: 01472 361459 practice, contributes to service improvements, and keeps Email us: [email protected] quality of care firmly on the agenda of providers and commissioners. Follow us on Twitter @HealthwatchNEL Visit our website: www.healthwatchnortheastlincolnshire.co.uk
1 Healthwatch North East Lincolnshire
Our Partner Programme Healthwatch North East Lincolnshire is able to deliver We are looking for its services by working very closely with our partners. enthusiastic volunteers This allows us to reach many different groups of people to help Healthwatch and to ask them about their views on the health and social services that they use. North East Lincolnshire improve local health Our partner programme is a vital part of how Healthwatch North East Lincolnshire works with the and social care. community to improve services as it allows us not only to listen to residents, but to hear from key organisations in the voluntary sector. It doesn’t matter what type What We’ve Done of experience you’ve had – Since the first issue of this directory in January 2016, good or bad – we want you we have completed a number of investigations into to share your story about local issues including hospital discharge, out-patients the health and social care arrangements and mental health crisis care services. We also made representations following the closure services you use. of the local `Home from Home’ service for people with dementia. We have continued to be involved in issues around We provide Child and Adolescent Mental Health Services (CAMHS) straightforward in our area highlighting the lack of a contract for and up-to-date diagnosis for autism – now corrected - and difficulties information regarding over diagnosis for both children and adults with Asberger’s or ADHD (attention deficit hyperactivity your rights and choices disorder). in health and social care. We have completed a stakeholder survey with local organisations that we work with and are using these findings to improve our communication including We’re here to help production of a weekly e-news. services to improve by We are now working to engage with local people about noticing what they do the STP (Sustainability and Transformation Plan) for well and where they this area so that the local public voice is heard in the could improve. reshaping of local health services. How you can get involved Anyone interested in helping us improve health and social care in North East Lincolnshire can join Healthwatch as a volunteer. We’ve helped local There are other ways to get involved, however. You can people with attend our board meetings which happen every other enquiries, signposting month. You can find the dates of our meetings on our them and giving website. information. Even just sharing your experience with us goes a long way to helping us build a picture of how people feel about the services they use. Everything we do is based on what local people tell us, so make sure your voice is heard by telling us your views on local services. Healthwatch North East Lincolnshire use your evidence to build a true picture of your local services.
2 Healthwatch Advocacy
Healthwatch Advocacy helps people to How does Advocacy work? make their NHS complaints Healthwatch uses advocacy to help people make their We can help if you feel you have not had the service complaint. you expect from the National Health Service (NHS) and Advocacy is a system that uses experienced workers want to complain. to help people speak up for themselves and represent When your health care is provided by the NHS you are their own thoughts and feelings when things are allowed to make a complaint using the NHS complaints difficult. process. Our specially trained and experienced staff are known An NHS complaint might include something that as Advocates. Because advocacy is about helping happened during care or treatment at: people to speak up for themselves, a Healthwatch Advocate will not tell you what to do or act on the • the hospital wishes of others. • your General Practitioner (GP) Our Advocates are qualified and have many years of • the dentist experience working within the NHS complaints process. • the pharmacist What does a Healthwatch Advocate do to help? • the optician Healthwatch Advocates will help you explore your • an NHS funded care home options at every stage of your complaint and can give What is Healthwatch Advocacy? you information that can help you to decide what to do. Healthwatch Advocacy is the Independent Complaints Healthwatch Advocates work with you so that you feel Advocacy service. confident to make a complaint. Healthwatch Advocacy provides practical support Throughout the complaints process an Advocate and information to people who want to make an NHS might also do some or all of the following: complaint. • help you to compile all the issues you wish to This might mean giving information so you can pursue raise in your complaint a complaint by yourself or giving you the support of • help you to write letters to the right people an experienced worker who can help you to make your • prepare you for meetings and go to these with complaint. you In this area Healthwatch Advocacy is provided by the • answer questions to help you make decisions Carers Federation. • give you the opportunity to speak confidentially We have directly supported over 27,000 people to make to someone who is independent of the NHS an NHS complaint in the last 5 years. • where possible we will meet you face-to-face to discuss your complaint • provide you with information about how the NHS complaints process works • help you to monitor the progress of your complaint with the organisation or individual responsible • help you to understand what you can expect to achieve from the NHS complaints process • put you in touch with other people or services that might be able to help you
3 What if I only need information? Not everyone needs the support of an Advocate to make their complaint. For example, some people just Healthwatch want to know how the complaint system works or Advocacy is: know who they should send a letter of complaint to. • Free Everyone who contacts Healthwatch Advocacy for help with an NHS complaint is entitled to receive a free Self • Independent of the NHS Help Information Pack. • Confidential The Self Help Information Pack includes: • a detailed booklet on how the complaints system works Meeting your needs • information on how to access your medical Healthwatch Advocacy can adapt the way we records communicate with you depending upon your needs. • guidance on how to put together your complaint This might include any of the following: letter • using an interpreter or translator • a leaflet containing useful addresses (including • using alternative formats for written correspondence the General Medical Council and the Health including larger prints, audio or braille Service Ombudsman) • using British Sign Language (BSL) interpreters • We can also try and accommodate other This may be enough to make a complaint yourself. languages if requested. Anybody who starts a complaint by themselves is If you have particular needs, please let us know what entitled to contact Healthwatch Advocacy at any stage these are and we will do our best to meet them. in the process for more information or to request the support of an Advocate. What next? Can I complain on behalf of somebody You can get in touch: else like a child, friend or relative? • if you want more information You can complain on behalf of a child under 18 years if • if you want a Self Help Information Pack to help they are unable to make the complaint themselves. The you make a complaint, or organisation you are complaining to must be confident • if you want an Advocate to help you make an the child cannot complain themselves before they NHS complaint consider the complaint. When are we open? You can also make a complaint on behalf of a friend or relative but they will need to agree to this in writing. Opening Times: 9.00am-5.00pm Monday to Thursday If you want to complain on behalf of someone Friday 9.00am- 4.30pm who lacks mental capacity then it is usual that the organisation you are complaining to will check the Contact us patient’s mental capacity before responding. Email: [email protected] or visit: www.carersfederation.co.uk Tel: 0808 802 3000 North East Lincolnshire Independent Complaints Advocacy We are based at: North East Lincolnshire Healthwatch Office G5 E-factor Enterprise Village Prince Albert Gardens, Grimsby DN31 3AT
4 Useful numbers for support in your area
Provides information and advice on council services for residents, Responsible for commissioning health and adult social care businesses and visitors to North East Lincolnshire. services for people in North East Lincolnshire. Tel: 01472 313131 Tel: 0300 300 0400 www.nelincs.gov.uk www.nelctp.nhs.uk
Free, con dential, impartial advice. Have your say on health and social care in North East Lincolnshire. Telephone Advice line: 0344 411 1444 Tel: 01472 361459 www.advicenel.org.uk www.healthwatchnortheastlincolnshire.co.uk
One of the area's most signi cant, dynamic and highly regarded charities working with and for older people. Free, con dential, impartial advice. Tel: 01472 344976 National Dementia Helpline: 0300 222 11 22 www.ageuk.org.uk/northeastlincs www.alzheimers.org.uk
Dedicated to relieving poverty, hardship and distress to those in need in A local charity providing services for older people and people with the local community. disabilities in North East Lincolnshire. Tel: 01472 232310 Tel: 01472 322426 www.carenelincs.co.uk www.care4all.org.uk
Grimsby, Cleethorpes and District Mind Mind provides services to support those with mental health di culties To support the Carers of North East Lincolnshire and their families. in the North East Lincolnshire areas. Tel: 01472 242277 Tel: 01472 602502 www.carerssupportcentre.com www.mind.org.uk
Monday–Friday 9.00am–8.00m We’re here for people living with any terminal illness, and their families. For con dential cancer information and support. Tel: 0800 090 2309 Tel: 0808 808 00 00 www.mariecurie.org.uk www.macmillan.org.uk
5 We provide specialist care and support for the people of North East To provide the way forward for the disabled community of North and Lincolnshire who have life-limiting illnesses, and their families. North East Lincolnshire and surrounding areas. Tel: 01472 350908 Tel: 01472 269666 www.standrewshospice.com www.foresight-nelincs.co.uk
Combat isolation and loneliness across North East Lincolnshire- and to improve older people’s quality of life. Our aim is to improve people’s lives through drama, arts and Tel: 01472 602500 community based projects. www.friendshipathome.org.uk www.catact.co.uk
We help improve the physical and mental health and wellbeing of individuals and communities. Helping people tackle their debts and manage their money wisely. Tel: 01472 236677 Tel: 0800 138 7777 www.ghopa.org www.moneyadviceservice.org.uk
Lincoln & Lindsey Blind Society North East Lincolnshire Diabetes Support Group Serving visually impaired people. We can be found at: Open Door, Albion Street, Grimsby. Tel: 01507 605604 Tel: 0345 123 2399 www.llbs.co.uk www.north-east-lincs-adult.diabetesukgroup.org
The Booth Lifehouse. O ering independent living and a rst class North East Lincolnshire Dementia Action Alliance resettlement support for those in need. Through the Alliance we will encourage Dementia Friends sessions to Tel: 01482 225521 raise awareness of this disease. www.salvationarmy.org.uk/booth-lifehouse www.dementiaaction.org.uk
Voluntary Action North East Lincolnshire
We are here to “help Voluntary and Community Groups in North East YMCA Humber is a charitable organisation that provides supported Lincolnshire help communities help themselves”. accommodation and other services for young people in local communities. Tel: 01472 231123 Tel: 01472 359 621 www.vanel.org.uk www.ymca-humber.com
6 A-Z Social Care Jargon Buster Some of the most commonly used social care words and phrases and what they mean ... Accountable Care Partnerships Assisted Living Accountable Care Partnerships are new organisational Housing for older or disabled people, usually privately forms which integrate care around patients - and are owned, where you have your own apartment within accountable for the delivery and quality of that care. a larger development, and support (such as help This means a range of providers working together to with meals or laundry) is provided to meet your own develop new ways of integrated working. particular needs. Acute Care Autistic Spectrum Disorder Health care that you receive in hospital following an A condition that someone is born with that affects their injury, operation or illness. It is different to any care ability to communicate and interact with the world you may receive for an ongoing health condition from around them. It is also called autism, and covers a your GP, community nurse or other professionals in the wide range of symptoms. It affects people in different community where you live. ways, and some individuals need much more help and Adult Placement Scheme support than others. When an adult with a disability or mental health Barred List problem lives in an ordinary home with an individual An official list of people who are unsuitable to work or family who provides them with a place to live and or volunteer with children or with adults who may be support. It is like a fostering arrangement for adults: at risk of harm or abuse, because of their past record. adult placement carers must be checked and approved, If you employ someone regularly to provide personal and the arrangement is monitored by the local council. care, you should expect them to have completed a People may be placed in someone’s home for a short Disclosure and Barring Service (DBS) check, which will break or on a permanent basis. show whether they are on the barred list or not. Adult Social Care Behaviour Disorders Care and support for adults who need extra help to Health conditions such as attention deficit disorder manage their lives and be independent - including that may lead to challenging behaviour, as well as to older people, people with a disability or long-term social and emotional problems. People with behaviour illness, people with mental health problems, and carers. disorders may be treated with medicine and/or given Adult social care includes assessment of people’s needs, psychological support. provision of services or allocation of funds to enable Best Interests you to purchase your own care and support. It includes Other people should act in your ‘best interests’ if you residential care, home care, personal assistants, day are unable to make a particular decision for yourself services, the provision of aids and adaptations and (for example, about your health or your finances). The personal budgets. law does not define what ‘best interests’ might be, but Advocacy gives a list of things that the people around you must Help to enable you to get the care and support you consider when they are deciding what is best for you. need that is independent of your local council. An These include your wishes, feelings and beliefs, the advocate can help you express your needs and wishes, views of your close family and friends on what you and weigh up and take decisions about the options would want, and all your personal circumstances. available to you. They can help you find services, make Capacity sure correct procedures are followed and challenge The ability to make your own choices and decisions. decisions made by councils or other organisations. In order to do this, you need to be able to understand The advocate is there to represent your interests, which and remember information, and communicate clearly they can do by supporting you to speak, or by speaking - whether verbally or non-verbally - what you have on your behalf. They do not speak for the council or any decided. A person may lack capacity because of a other organisation. If you wish to speak up for yourself mental health problem, dementia or learning disability. to make your needs and wishes heard, this is known as self-advocacy. Care Plan A written plan after you have had an assessment, Appropriate Adult setting out what your care and support needs are, how Someone over the age of 18 who stays with you if they will be met (including what you or anyone who you have a mental health problem or disability, or are cares for you will do) and what services you will receive. perceived as ‘vulnerable’, and are held by the police for You should have the opportunity to be fully involved in any reason. This person, who should not work for the the plan and to say what your own priorities are. If you police, is there to support you and help you understand are in a care home or attend a day service, the plan for what is happening. your daily care may also be called a care plan.
7 Care Quality Commission (CQC) Cross-border Placement An organisation set up by the Government to make When your local council finds a place for you in a care sure that all hospitals, care homes, dentists, GPs and home in another council area. This may be because you home care agencies in England provide care that is have requested it, in order to be nearer your family or safe, caring, effective, responsive and well-led. If you are friends, or because there is no suitable place available unhappy with the care or support you receive, you can in a care home in your home area. You should be contact CQC to let them know. Although CQC cannot involved in any decision to move to a new area, and it investigate complaints about an individual person’s cannot happen without your agreement. If you move, treatment or care, it inspects services and will use any your council should let the other council know that information it receives from you to help it decide what you are there, and they should agree which council is to look at during an inspection. responsible for your care. Chargeable Services Day Services Services that your local council may expect you to pay Opportunities to do things during the day, while living towards, such as day care or home care. in your own home. These may include social activities, The law says that the amount the council charges must education, or the opportunity to learn new skills. What be reasonable, and councils have to follow guidance your local council offers will vary, depending on what from the Government, to make sure that you are not you need and what is available in your area. You may charged more than you can afford to pay. There are have to pay something towards the cost. some services that the council is not allowed to charge Delayed Discharge you for, and these are called non-chargeable services. When you are well enough to leave hospital after an Clinical Commissioning Group (CCG) illness or accident, but you have to stay there while the A group of GP practices in a particular area that work care you need in your own home or in another place is together to plan and design health services in that area. arranged. Each CCG is given a budget from NHS England to spend Deprivation of Assets on a wide range of services that include hospital care, When you deliberately reduce the amount of savings rehabilitation and community-based. or property you have, in order to qualify for help Your local CCG should work with the council and local from your council with paying for care costs or for community groups to ensure that the needs of local various benefits. Your council may judge that you have people are being met. deliberately reduced your assets if it believes that you Cognitive Behavioural Therapy knew you would probably need care and support. A type of therapy that can help you manage your Deprivation of Liberty Safeguards problems by changing the way you think and act. It Legal protection for people in hospitals or care homes is often used to treat anxiety and depression and can who are unable to make decisions about their own help you think about how your thoughts, beliefs and care and support, property or finances. People with attitudes may be affecting your feelings and behaviour. mental health conditions, including dementia, may not be allowed to make decisions for themselves, if this is You may see a therapist face-to-face or take a therapy deemed to be in their best interests. The safeguards course online. exist to make sure that people do not lose the right to Complex Needs make their own decisions for the wrong reasons. You may have complex needs if you require a high level Direct Payments of support with many aspects of your daily life and Money that is paid to you (or someone acting on your rely on a range of health and social care services. This behalf) on a regular basis by your local council so you may be because of illness, disability or loss of sight or can arrange your own support, instead of receiving hearing - or a combination of these. Complex needs social care services arranged by the council. Direct may be present from birth, or may develop following payments are available to people who have been illness or injury or as people get older. assessed as being eligible for council-funded social Court of Protection care. They are not yet available for residential care. This An English court that makes decisions about the is one type of personal budget. property, finances, health and welfare of people who lack mental capacity to make decisions for themselves. The court can appoint a ‘deputy’ to make ongoing decisions on behalf of someone who lacks capacity. It is also able to grant power of attorney.
8 A-Z Social Care Jargon Buster Disabled Facilities Grant (DFG) Financial Assessment A grant you might be able to get from your local council A discussion that your council may have with you to in order to make changes to your home because you work out how much you can afford to pay towards the have a disability. Changes include things like widening care and support you need. It involves looking at your doors, adding ramps or installing a downstairs income, savings and individual circumstances. This will bathroom. take place after an assessment of your care and support If the person with a disability is an adult, your needs. household income and savings will be looked at, and Health and Wellbeing Board you may need to pay towards the cost of the work. Every council area in England has a Health and If the person is under 18, the family can get a grant Wellbeing Board to bring together local GPs, councillors without the parents’ income being taken into account. and managers from the NHS and the council. Their job If you want to apply for a DFG, you should contact your is to plan how to improve people’s health and make local council health and social care services better in their area. Members of the public have the chance to be involved Discharge Planning in the work of their local Health and Wellbeing Board If you go into hospital, this is the process of planning through your local Healthwatch. when you will leave, where you will go, what you are likely to need once you are out of hospital, and how Holistic Care your needs will be met. You should expect discharge Care and support that treats you as a whole person and planning to begin as soon as you go into hospital. You considers all your needs at the same time - physical, should also expect to be part of these discussions and psychological, social and spiritual. to know what is happening. Impairment Disclosure & Barring Service (DBS) A physical or mental problem, caused by an injury, A government organisation that checks people’s illness or condition you were born with. criminal records, in order to prevent unsuitable people Inappropriate Care from working with children or adults who may be at risk Care that is not best for you and does not meet your of harm or abuse. particular needs, that is not in a place where you need Eligible Care and Support Needs or choose to be. The needs you have for care and support that your Integrated Care council is required by law to meet. Under the Care Act Joined up, coordinated health and social care that 2014, councils no longer decide for themselves what is planned and organised around the needs and type of needs they will meet, and now have to follow preferences of the individual, their carer and family. the new national minimum eligibility threshold. You are This may also involve integration with other services for likely to have ‘eligible needs’ if you need a lot of help example housing. to do things like washing yourself, getting dressed, getting in and out of bed, and keeping your home safe. Intermediate Care Extra-care Housing A wide range of services aimed at keeping you at home rather than in hospital, or helping you to come home Similar to sheltered housing, but with additional care early from hospital after illness or injury. It is normally and support available for people with illnesses or made up of a specific programme of care for a fixed disabilities who wish to have a home of their own. period of time, usually up to six weeks, and is free of Extra-care housing may be an option if living alone charge. at home is difficult, but you do not wish to opt for residential care. It allows you to have your own home, Joint Assessment either rented or bought, with personal care and There are two possible meanings to the term ‘joint domestic help readily available. assessment’: having the needs of the person who cares for you assessed at the same time as your own needs, or having an assessment carried out by more than one type of care professional at the same time.
Are you thinking about releasing equity from your home? Call Chris Pinkney your local specialist equity release adviser 01472 240035 EQUITY RELEASE MAY INVOLVE A LIFETIME MORTGAGE OR A HOME REVERSION PLAN. TO UNDERSTAND THE FEATURES AND RISKS ASK FOR A PERSONALISED ILLUSTRATION. EQUITY RELEASE IS NOT RIGHT FOR EVERYONE. IT MAY AFFECT YOUR ENTITLEMENT TO STATE BENEFITS AND WILL REDUCE THE VALUE OF YOUR ESTATE. For establishing your needs, undertaking research and making a recommendation, we charge a fee of £595. Our fee becomes payable on completion. If you choose to proceed with our recommendation and your lifetime mortgage / home reversion plan goes ahead, we will also be paid commission from the company that lends you money or buys your home. 9 Kinship Care Needs Assessment When family or friends care for a child on a full-time The process of considering whether you need help basis if their parents are unable to do so. This may be for or support because of your age, disability or illness. a short period or permanently. Anyone who appears to have a need for care or Long-term Condition support - regardless of how severe those needs are or how much money they have - is entitled to a needs An illness or health condition that you live with, that assessment, which can be arranged by contacting the cannot be cured but can usually be managed with adult social services department at your local council medicines or other treatments. Examples include and requesting it. asthma, diabetes, arthritis, epilepsy and other things. Neglect Mental Capacity Act When you are mistreated by not being given the care A law that is designed to protect people who are and support you need, if you are unable to care for unable to make decisions about their own care and yourself. It may include not being given enough food, support, property or finances, because of a mental or the right kind of food, being left without help to health condition, learning disability, brain injury or wash or change your clothes, or not being helped to illness. ‘Mental capacity’ is the ability to make decisions see a doctor when you need to. for yourself. The law says that people may lose the right to make decisions if this is in their best interests. Occupational Therapist Deprivation of Liberty Safeguards are included in the A professional with specialist training in working with law, to make sure that people are treated fairly. people with different types of disability or mental National Minimum Eligibility Threshold health needs. The level at which your needs reach the point that your An OT can help you learn new skills or regain lost skills, council, by law, has to meet them. From April 2015, and can arrange for aids and adaptations you need in every council in England will have to offer care and your home. Occupational therapists are employed both support services to adults who have a lot of care needs. by the NHS and by local councils. This replaces the previous situation, where each council made its own decision about what level of need it would meet.
Shower, Wetroom, Bathroom & Kitchen Installation and Refurbishment Specialists The range of services we provide include: • Disability and Lifestyle Adaptations • • Bathroom Design, Installation, Refurbishment and Adaptations • • Kitchen Design, Installation, Refurbishment and Adaptations • • Shower and Wet-room Installations • Wall and Floor Tiling • • Plumbing and Heating • Electrical Work • Decorating • Cost Access Adaptations (doorways, paths and ramps) • Effective & To discuss your needs and get a Professional free quote call us on: 01472 268 890 Installation For more information visit: able4u.org DBS CHECKED Enterprise Village | Prince Albert Gardens | Grimsby | North East Lincolnshire | DN31 3AT
10 A-Z Social Care Jargon Buster Outreach Rights Support that you may be offered in your home or What you are entitled to receive, and how you should community, to help you with a particular condition or be treated, as a citizen. If you have a disability or mental course of treatment or to help you take part in activities health problem, are an older person or act as a carer for outside your home. someone else, you have the right to have your needs Palliative Care assessed by your local council. Care that you receive if you have an advanced, You have a right to a service or direct payment if your progressive illness for which there is no cure. The aim is assessment puts you above the eligibility threshold to manage pain and other symptoms and to help you your council is using. You and your carers have a right have best quality of life you can. It may be provided in to be consulted about your assessment and about any your home or in a hospital or hospice. changes in the services you receive. Personal Assistant Risk Assessment Someone you choose and employ to provide the An assessment of your health, safety, wellbeing and support you need, in the way that suits you best. This ability to manage your essential daily routines. You may include cooking, cleaning, help with personal might also hear the term risk enablement, which means care such as washing and dressing, and other things finding a way of managing any risks effectively so that such as getting out and about in your community. Your you can still do the things you want to do. personal assistant can be paid through direct payments Safeguarding or a personal budget. The process of ensuring that adults at risk are not being Personal Care abused, neglected or exploited, and ensuring that Help with personal matters such as eating, drinking, people who are deemed ‘unsuitable’ do not work with washing, going to the toilet, getting up, getting them. dressed, going to bed, taking medicines and other If you believe that you or someone you know is things. being abused, you should contact the Single Point Personal Health Budget of Access (01472 256256). They should carry out an An amount of money to pay for your specific health investigation and put a protection plan in place if abuse needs, given to you - or managed for you - by the NHS. is happening. Councils have a duty to work with other It is based on your own individual care plan, which organisations to protect adults from abuse and neglect. sets out your health goals and how your budget will For children please contact the Families First Access help you reach them. You can spend it on things like Point on 01472 323250 (or ring 01472 326292 and therapies, personal care and equipment. You cannot option 2 if Out of Office Hours). use it to pay for emergency care or care you usually get Sensory Impairment from a family doctor. Using a personal health budget is When one of your senses - sight, hearing, smell, touch, a choice: you do not have to have one unless you want taste - does not work properly. It does not necessarily to. mean a total loss of one or more of your senses. You Referral may be born with a sensory impairment, or develop it A request for an assessment of a person’s needs, or for later in life. support from a social care organisation. Short Breaks A referral to adult social care may be made by your When a person with care and support needs spends GP, another health professional or anyone else who regular short periods of time away from their main supports you. You can also refer yourself, or a member carer, in order to give the carer a break and to give the of your family, by contacting the adult social care person with needs a chance to do something different. department at your local council. These breaks may take place in the person’s own home, Respite Care in the home of an approved carer or in a place such as a hospice. Councils in England are required to provide A service giving carers a break, by providing short-term short breaks services for children and young people care for the person with care needs in their own home with disabilities. or in a residential setting. It can mean a few hours during the day or evening, ‘night sitting’, or a longer- Signposting term break. Pointing people in the direction of information that they should find useful. Your local council should It can also benefit the person with care needs by giving signpost you towards information about social care and them the chance to try new activities and meet new benefits through its helpline or call centre (if it has one), people. website and through local services such as libraries and health centres.
11 Substance Misuse Transition Regularly consuming quantities of substances such as The process by which young people with health or drugs or alcohol that affect your mental and physical social care needs move from children’s services to adult health and your ability to do the things you need to do. services. It should be carefully planned, so that there are no gaps in the care young people receive. Young Sustainability and Transformation Plans people and their families should be fully involved in the (STPs) planning process. STP’s bring commissioners and providers together to Virtual Budget deliver the `Five Year Forward View’ for NHS services and to help ensure that both health and social care When your council allocates an amount of money to you as services in England are built around the needs of local a personal budget, you can take this either as cash through populations. There are 44 `footprints’ across England a direct payment or as a virtual budget (also known as a and North East Lincolnshire is part of the Humber, Coast managed budget). If you take it as a virtual budget, the and Vale footprint. council manages the money for you to arrange the services you choose, and you aren’t responsible for paying directly Third Party Top-up for the services you receive. If you are moving into a care home funded by the Vulnerable Adult council, and you want to move into a home that costs more than the council believes is necessary to meet An adult who may need care and support because of your needs, you will be able to move there if someone their age, disability or illness, and may be unable to (a ‘third party’) agrees to pay the difference. protect themselves from harm, neglect or abuse. The third party may be a relative, friend or charity, Young Carer and they will need to have a contract with the council A young person aged 18 or under who looks after, or confirming the arrangement. helps look after, a family member or friend who has an illness, disability or drug or alcohol problem. They may be responsible for cooking, cleaning, shopping, personal care or emotional support. Editorial courtesy of Think Local Act Personal - www.thinklocalactpersonal.org.uk
Making the decision that you need more care and support is a major one that most of us will have to make at some time. Choosing the right environment is very important as this can a ect your future happiness, welfare and security. We believe that choosing Abbey eld is a good move. Let us take away the stresses and struggles involved as an older person living on your own and o er you a A home from home safe, warm environment where you can engage with with support and become a valued member of the local community. when you need it Every one of our residents is special and deserves the very best level of service. Newly refurbished with a peaceful, friendly atmosphere where residents can remain living independently.
For more information on Winchester House Call: 01472 241605 www.abbey eld.com/northern/w/winchester-house-dn34-4su/ Winchester House | 22 Pelham Road | Grimsby | DN34 4SU 12 Are you a carer? If someone relies on you because they are ill, disabled, have issues with their mental health, drugs or alcohol or are just slowing down with age, you should recognise yourself a carer.
The Care Act 2014 makes carer’s assessments more The Single Point of access strives to find suitable and widely available to people in caring roles. appropriate outcomes, whatever your enquiry. All the Local authorities now have a legal duty to assess calls received by the single point of access will either: any carer who requests one or who appears to need • Resolve your issue support. • Offer relevant advice and information including You are entitled to a free carers assessment onward referrals for assessment How will an assessment help? • Divert you to the most appropriate person or service who will be able to help As a relative, spouse, partner or friend, you will have a great deal of experience and understanding of the Checklist: preparing for a carer’s assessment person you care for. Before the assessment, sit down and think about your A carers’ assessment will identify ways that you can be role as a carer. Be honest about the effects that caring assisted in your caring role. for your relative has on your life. You may be entitled to a Carer’s Personal Budget to Think about your role as a carer help you to continue in your caring role. Please note - It might help to chat things through with family and this is a local independent budget. It is assessed on an friends, or to keep a diary for a week, about the care individual basis and is not means-tested. you are providing and how it affects you and makes you Please note that you do not need to undertake a carer feel. assessment to access the services provided by the Without support, will you struggle to provide the care Carers Support Centre (see contact details on page 5) that your relative needs? Try not to feel that it is entirely What support is available? your responsibility to provide all the support for your If the person you care for lives in North East relative or feel guilty if you can’t do it all. Lincolnshire, the Single Point of Access can help you In many cases, it is better for trained professionals to find the right support and you can ask them for a carers’ carry out certain tasks - they have the time and energy assessment. to dedicate to the job. You might not have this if you are For access to community health and social care support elderly or you are also juggling work and/or a family. or advice and information the Single Point of Access Before the assessment think about the following: is always open, and this includes overnight, weekends • Will you be able to talk freely if your cared-for relative and Bank Holidays. is present? If you need Health & Social Care support or advice and • Do you want or are you able to carry on caring for information call Single Point of Access on: your relative? Tel: 01472 256256 • If you are prepared to continue, is there anything www.focusadultsocialwork.co.uk that could make life easier? Adults caring for a child under 18 can contact the North East Lincolnshire Family Information Service on: • Without support is there a risk that you might not be Tel: 0800 183 0317 able to continue caring for your relative? If you are a young carer aged under 18, you can contact • Do you have any physical or mental health problems, the Young Carers Team in North East Lincolnshire including stress or depression, that make your role as Council on: a carer more difficult? Tel: 01472 326294 (option 3 then option 2) • Does being a carer affect your relationships with In addition the single point of access also provides a other people, including the person you are caring for social care crisis response, community health advice, as well as family and friends? information and interventions. • If you have a job, does being a carer cause problems? The single point of access together with a number • Would you like more time to yourself so that you can of other organisations offer a range of services for sleep, take a break or enjoy some leisure activity? If residents within North East Lincolnshire targeted at: so, what would you like to do? • Advice, information and signposting to voluntary • Would you like to do some training, voluntary work and community services or paid work? If so, what would you like to do? • Rehabilitation and re-enablement • Social complex case management
13 Taking a break from caring Respite care can have positive benefits for both you If you provide care for a relative, friend or neighbour, and your relative. But there are potential difficulties that there will be times when you need to take a break: to need to be considered attend appointments or simply to take time out. The benefits of respite care Being a carer can be very demanding, taking up a lot A well-earned break for carers from the day-to-day of emotional and physical energy. Carers often feel responsibilities of caring. worried or guilty about taking time off. But taking Time for carers to focus on their children, jobs, home breaks from caring is very important, for both the carer and personal health and wellbeing. and the person being cared for. A holiday or a trip to a relative’s house can provide It is important not to let your caring role take over your a welcome change of scenery for your relative, life. Ideally, you should find a balance between caring particularly if they are stuck at home most of and looking after yourself, particularly if you have other the time. commitments, such as your own home, family or a Specialist care can be given to suit your relative’s job. It is important to look after your own health too. needs. You will be able to provide better care if you are not Help with funding is available in many cases. exhausted and run down. An opportunity to introduce alternative services or For your relative: respite care can also have positive carers that may be needed in the future (for example, benefits for the person being cared for. In some cases it if the situation deteriorates or an emergency occurs). can provide specialist medical care that you are unable The drawbacks of respite care to provide – for example, to help them recover from an operation or illness. Attending a day centre or going on It can be difficult for carers to admit that they need or a ‘respite holiday’ can be enjoyable, giving your relative want time off. the opportunity to meet new people and take part in It might be difficult for some people, particularly different activities. those with dementia/Alzheimer’s to deal with Planning ahead for respite care changes to routine. In some cases, it might be easier for them to remain at home, with a substitute Remember that the need for respite care can occur carer, than to move somewhere else. suddenly, so there won’t always be lots of time to There may be additional respite care costs to research and make decisions. So, it is worth checking consider that aren’t covered by local authority what’s available in the area, before you need help. You funding. might want to make a list of local agencies who can provide care at short notice or local care homes that Availability for respite care may be limited in some offer respite care areas. Checklist for considerations when choosing There might be waiting lists for respite care. respite care Care homes may not have space to accommodate short-term stays, particularly at short notice. If you are choosing respite care, there are some things you should do before making a decision on the Some benefits, such as carer’s allowance may be provider. affected if you take breaks over a certain amount of time. Ensure you make decisions jointly: any decisions about respite care should be made with your relative, The person being cared for may reject alternative wherever possible. Talk to them about their preferences forms of care. and discuss the options. Explain why the respite care is The person being cared for may become depressed needed and what is involved. or agitated if not being looked after by their usual Specific needs: make sure that any day centres or carer. respite care can accommodate your relative’s needs. For example, if your relative is in a wheelchair, make sure that the chosen day centre is accessible. Or, if your relative has dementia, make sure that any staff employed to take care of them have the necessary experience and training to deal with this. Consider your relative’s interests: if you are trying to arrange day care or a short break for your relative, talk together about what they would enjoy. Try to match clubs to their hobbies and interests.
14 Health & wellbeing at home There are lots of things you can do to live in as safe an environment as possible. Daylight and fresh air are essential to health Heating and wellbeing. Thermometers can help to ensure that rooms do not If you or the person you care for finds it difficult, or fall below a certain temperature. For living rooms, the impossible, to go outside regularly, open a window for recommended temperature is between 18 and 21°C. one or two hours a day which will help to recycle the air For other rooms, the recommended temperature is not inside the home. This should only be done if it does not less than 16°C. significantly lower the temperature inside. Service the gas appliances – fires, ovens, boilers and Lighting central heating systems – regularly, employing a professional who has been certified by the Gas Safe Many accidents can be avoided simply by having Register. clearly-lit rooms and spaces. The right lighting can also make a dramatic difference to comfort and emotional Furniture wellbeing. Consider re-positioning furniture – or taking away In addition to main lights, consider having lamps within unimportant furniture – if this will make it easier to easy reach of frequently-used spaces: for example, next enter, exit or move around certain rooms. This may to a favourite reading chair in the living room or on a be particularly sensible if a walking aid is being used. bedside table. Remove any rugs or replace any carpet that could prevent the safe use of walking aids, or which could Wall-mounted, battery-operated lights can be a good potentially cause falls. (and cheaper) alternative to installing new electrical wiring. These come in a variety of styles and are Sitting comfortably and safely operated by switch, pull cord or even movement It’s likely that you or the person you care for is going to sensors. be sitting down for increasingly long periods of time, so it might be good to check on the comfort of the furniture. Unfortunately, many sofas and armchairs are often the wrong shape for a good sitting position, and people can be uncomfortable for a number of reasons – more often than not because the length and depth of the seat is not correct for them. This may be due to the style of the furniture, such as chairs too narrow or too Carelink wide, but it may also be that the furniture is old and the Reassurance around the clock filling in its upholstery has compacted. Carelink can A ‘wrong’ sitting position can become uncomfortable Help you to remain quite quickly, potentially making it harder to get out independent in your own of the chair again – for example, if certain joints have home at an a ordable price become stiff or cramped. Provide support and Over time, sitting in the same, wrong, position could reassurance for carers lead to more serious physical problems with posture, 24 balance and flexibility. Hour Help to prevent falls or Support For the safest ways to get in and out of a chair, accidents 365 remember the following tips: Prevent unnecessary Days a year • When sitting down, always feel the chair or seat on admissions to hospitals the back of your knees before lowering into the seat. Speed up hospital discharge This service • Reach for the arms and lower yourself down gently Provide a rapid response is available for and evenly; don’t be tempted to use a walking aid for to crisis situations anyone support. of any age who • To get back up again, wriggle forward so that your Request a would like to feel feet are directly under or behind your knees. FREE reassured, safer and • Make a wide base with your feet. home demonstration independent in their • Sometimes, rocking forwards and backwards will own home. help you find the momentum to get up. Call the Carelink team on • Ensure that you look up, and lead with your head. • Use the chair arms, and push up evenly with both 01472 312312 arms. Give yourself a moment to find your balance. Alternatively email: [email protected]
15 Use Assistive Technologies Checklist to help prevent falls in the home There are many electronic products and systems that Make sure any rugs and mats are attached to the use technology to promote health and wellbeing in floor and are non-slip the home, by monitoring activity, managing risks, Arrange cupboards and shelves so important things increasing security, helping the person you care for are within easy reach manage the important tasks within their daily lives, and Make sure that any spillages, particularly liquid bringing support more quickly when things go wrong. spillages, are cleaned up as soon as possible Telecare Be aware of the obstacles that unnecessary clutter Telecare systems can be linked to a call centre or to can cause a mobile phone of a carer. Call centres are by far the Use high-wattage light bulbs and make sure there most common option for home users of telecare, their are replacements available primary advantage being that a call centre is staffed 24 hours a day, 365 days a year. Carers who have asked Take care of their feet, by having their toenails for an assessment should always be made aware of the trimmed regularly and wearing well-fitting shoes benefits of telecare Getting dressed and undressed Types of sensors For people with disabilities and issues such as less • Fall detectors flexibility in their fingers, everyday tasks such as getting • Bed or chair occupancy sensors dressed and undressed can become challenging. Many • Movement detector aspects of getting dressed can simply be made easier by choosing certain clothes and footwear. For example, • Flood detector zips and velcro are both easier to fasten than small • Property exit sensors buttons or shoelaces; easier still are clothes that don’t • Enuresis (incontinence) alert require fastening • Smoke detector • Heat/temperature analyser • Gas detector • Nocturnal epileptic seizure detector • Hypothermia alert • Medication dispensers • Door opening sensors (to detect someone leaving the property, or a door left open) BUCKINGHAM PROPERTY RENOVATION Free Home Fire Safety Checks Ask your local fire service to check your home for fire safety. It’s free and you may be eligible to get free smoke alarms fitted. Your trusted bathroom, bedroom and kitchen Safety in the bathroom renovation specialists in Call us today for a Slippery floors are a safety hazard, so think about Grimsby no obligation installing grab rails and using slip-resistant mats quote From concept, to Our services and flooring. If a conventional bath or shower are no completion our craftsmen are inclusive of: longer suitable, there are several different types of will undertake every • Bathroom, kitchen & bath and walk-in showers to choose from. It’s a good aspect of your property idea to consult an Occupational Therapist (OT) and/or renovation. bedroom renovation visit a Disabled Living Centre (DLC) before adapting a If you would like to discuss • Full bathroom suite bathroom to make it safer. your own plans for the installation including renovation of any part of your easy access Grants for bathroom adaptations home, all you need to do is If you or the person you care for has a chronic illness contact Buckingham • General painting and or other form of disability that prevents them from Property Renovation and decorating getting into and out of the bath easily – and you/they we’ll take it from there. • Interior and exterior intend to live in the current property for the next five Get in touch decorating years – you/they may be eligible for a Disabled Facilities Mobile: 07748 048 336 • Floor and wall tiling Grant (DFG). Its worth looking into as the average cost Tel: 01472 327 514 of a new bathroom suite is around £3,000 but specialist adaptations can increase this amount substantially. www.buckinghampropertyrenovation.co.uk
16 Disability aids and equipment Get expert advice Minor adaptations and equipment – what An occupational therapist or physiotherapist can help is available? advise you on whether a particular piece of disability Your local authority in England will normally provide equipment or adaptation is likely to meet your needs. you with disability equipment and small adaptations Many more retailers are now entering the market for costing less than £1,000 free of charge, as long as disability aids and adaptations. The market is no longer you’ve been assessed as needing it and you are eligible restricted to specialist providers so be careful of buying Complaining about care products products online as bigger products like wheelchairs and scooters will need some type of assembly When you buy something, the law gives you certain rights that protect you if it’s faulty or not fit for Buying locally can have some advantages. For example, purpose – that includes equipment or aids to help with you might not have to pay for delivery and if there’s a mobility or daily tasks. If your council arranged for and problem with the equipment when you get it home, it purchased a care product for you, report it to them and can be quicker and easier to resolve it face-to-face. they should replace it. Alongside personal needs, you might want to If you bought a care product directly, go back to the consider some of the following: retailer to ask for a refund or replacement. If you don’t • Does the company you are buying from offer an get a satisfactory result, contact your local Citizens ‘after-sales service’? Advice Bureau for help in taking matters further. • Does the product come with a guarantee? If you bought a product or service with a credit card, • Can you get hold of spare parts easily and cheaply? and the retailer is being difficult, you may get help from • Does it need to be serviced regularly? Who will you your credit card provider. Contact them directly to see use to do the work and how much will it cost? what they can do. • Does it comply with the necessary British Standards? Mobility scooters If it’s been tested and approved it will have the BSI A mobility scooter is a medical device as well as a (British Standards Institute) Kitemark. lifestyle choice. It’s important to get the right one - for • What is the company’s returns policy? Do they offer a example, with a tiller and controls you can operate if buy-back guarantee if your needs change? you have arthritic fingers. Otherwise you could waste Don’t forget to claim VAT relief money or buy a scooter that isn’t the safest or most comfortable. Take advice from a mobility shop or by If you have a long-term illness or you’re disabled, you contacting an occupational therapist before you make don’t have to pay VAT on equipment designed to help a final decision on what to buy. with daily living. The supplier needs to be registered for VAT and you have to sign a form declaring that you Choosing a mobility scooter - top five things to have a long-term illness or you’re disabled. consider Buying second-hand disability equipment The types of journeys you plan to make The types of terrain you’ll cover Buying second-hand can be cheaper, but always check that what you are buying is in good working order. Your storage facilities Second-hand items must be accurately described Your body weight and size by whoever is selling them, including details of any Your budget faults. Some mainstream magazines and several disability organisations publish journals that contain Choosing a wheelchair or scooter Advertisements for second-hand equipment. If you need a wheelchair, the main decisions you’ll have If you are buying second-hand from a private to make about your chair are: individual, you must make sure that: • whether it will be self-propelled, pushed by someone • the equipment has been regularly maintained; else, or electric-powered • that you also receive accompanying literature, for • for permanent or occasional use example a care manual; • for indoor or outdoor use • that batteries have been regularly charged (usually • whether you need it to go in and out of a car once a month is sufficient if the equipment is not being used); and that you receive instructions on how to use the equipment properly and safely. You may also need to find a local company able to service the equipment and carry out future repairs.
17 There are pros and cons for each type of chair, so Did you Know ... the choice depends on your needs. There are a large The Motability Scheme enables disabled people variety of wheelchairs and scooters available, so expert to lease a new car, mobility scooter or powered independent advice is essential. Some of the things to wheelchair. You may be eligible to join the Motability consider when choosing the right equipment are: Scheme if you get certain disability benefits Your physical ability - For example, if you’re unable to www.motability.co.uk stand up, a scooter may be difficult to manage. Stability The Blue Badge Scheme provides a range of parking and balance may also affect what you can use. benefits for disabled people who have difficulty How the equipment will be used - For example, do you walking. For example, you can park for free in pay-and- need to get up stairs or through narrow doorways? display bays and also on double and single yellow lines. Practical considerations - such as access to a power www.gov.uk/apply-blue-badge point if the equipment needs to be charged up, or Car tax exemption. If you’re getting certain disability having a secure place to store the equipment when it’s benefits you are exempt from paying Vehicle Excise not in use. Duty (car tax, or road tax).If you’re on the Motability NHS wheelchairs Scheme you don’t need to do anything. If you own your car you have to apply for the exemption. The NHS wheelchair service offers assessments www.gov.uk/vehicle-exempt-from-vehicle-tax to determine what type of wheelchair or mobility equipment you may be entitled to. In most cases, The Disabled Persons Railcard gives you a third off you’ll be referred to the service by a hospital, doctor, most rail fares. The discount is for two people – so you consultant or occupational therapist. However, the can save money for a friend or a carer too. You have to specific criteria to determine who is eligible are buy the railcard but it can pay for itself after just one decided locally, and will vary depending on where you journey. A Disabled Persons Railcard costs just £20 for a live. Many wheelchair services have a waiting list for whole year assessment appointments, so you may have to wait www.disabledpersons-railcard.co.uk several weeks after referral to have an assessment.
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• Scooters • Stairlifts • Wheelchairs • Powerchairs • Riser Recliners Call Now to arrange a • Cosyfeet • Living Aids FREE • Servicing • Rentals no obligation call back Call Now FINANCE NOW AVAILABLE to enquire Mobility Scooter about Mobility scooter Price Match Promise "Mobility from £6.25 for greater peace of mind Rental" per week % see our website for details for 36 months APR Written details on request, nance is 0subject to status. CLEETHORPES MOBILITY 11-13 High Street, Cleethorpes, North East Lincs DN35 8LA Call us: 01472 600055 or visit: www.cleethorpesmobility.com 18 Putting your affairs in order It’s essential to plan for how your money should be handled in the event of an illness or death. Good planning will help make sure you or your family are ready to meet any of the costs that might arise. It will also allow you provide for your loved ones and ease the burden on them.
Make a will If you want to decide who gets what, you need to draw If you haven’t already got a will now is the time to make up a will. It’s possible to write one yourself, but even one. If you want to make sure that your money and small technical mistakes can make a will invalid so it’s your belongings – your assets – go to the people or generally a good idea to get help from a solicitor or charities you want then you need to make this clear in professional will writer. a will. If you don’t the law will decide who they go to – and this might not be who you want it to be. It’s important to note that if you have married since making a will, then your marriage is likely to have Your will tells people who you want to be your executor invalidated the will. – the person who sorts out your money and your will after you die. You can choose more than one person Lasting Power of Attorney to be your executor, but ideally not more than four. Nobody wants to think about a time in their future Professional executors like solicitors or accountants will when they won’t be able to make their own decisions. charge for their services. It can also be a difficult subject to bring up with an older relative, but it’s something that everyone should If you have children under 18, your will also says who think about. If things aren’t set up properly in advance should be legally responsible for looking after them if of when they are needed, it can lead to all sorts of you die. complications. Thankfully there are procedures in place If you die without having made a will – referred to as to protect individuals and make it easier to deal with dying ‘intestate’ – the law specifies how your money things, should the need arise. will be divided. This means that your assets won’t A Power of attorney (POA) allows you to choose necessarily be passed on in the way that you’d prefer. someone else to deal with third parties on your behalf, for example banks or the local council. Certain types of powers of attorney go further, allowing you to choose someone else to make decisions on your behalf, should you not be able to do so in the future. RJ SOLICITORS LTD There are two types of Lasting Power of Specialist Advice for elderly clients Attorney Property and Financial Affairs Lasting Power of Whatever your needs, you can be con dent Attorney: this covers things such as managing day-to- that we can provide you with expert day finances, debts, benefits (such as the attendance allowance and personal independent payments (PIP)), assistance, delivered in a caring and buying or selling property. It needs to be put in place compassionate manner. and registered while the donor has mental capacity and it can be used both before and after the donor has lost • Wills capacity. Health and Welfare Lasting Power of Attorney: this • Probate covers issues such as NHS treatment, care and housing. Again, it needs to be put in place and registered while • Court of Protection the donor has mental capacity but it can only be used • Lasting Powers of Attorney after the donor has lost mental capacity Who to choose as your attorney We understand that it is not Most people appoint their husband, wife, partner, other always possible to visit our o ces, family member or a close friend as their attorney. It which is why we o er home visits must be someone you trust completely. whenever possible. Tel: 01472 699599 Email: [email protected] 64 St Peters Avenue | Cleethorpes | North East Lincolnshire | DN35 8HP
19 Setting up a power of attorney How does a funeral plan work and how You can get the forms and guidance you need to create much does it cost? a lasting power of attorney online at: At its simplest, a funeral plan allows you to pay upfront www.gov.uk/government/collections/lasting-power- for your funeral so your relatives don’t have to cover the of-attorney-forms costs themselves - although they are allowed to pay for Setting up a power of attorney is a big step. You should your funeral using money from your estate as soon as make sure you understand all the implications, and you you die (and it’s not subject to inheritance tax). may want to get advice from a solicitor. You can buy a funeral plan from either a funeral-plan Independent financial advice provider or directly from a funeral director. You have the choice of either paying a lump sum or monthly If you or a relative is faced with funding residential instalments, usually over one to ten years. One-off care, it would be beneficial to seek independent payments usually range between £3,000 and £5,000. financial advice. The Society of Later Life Advisers What’s included in a funeral plan? (SOLLA) provides specialist advice for older people looking to fund care. A funeral plan will not include everything you need for a funeral. Exactly what is covered will vary from In 2014-2015, the average weekly cost of a place in a provider to provider. residential home in England was around £587, and a place in a nursing home cost around £790. But these Funeral plans may cover viewings of the deceased, a are only average figures, so you or your relative could limousine procession and a church service, but burial be looking at considerably higher figures plots are often left out. Other costs, not traditionally met by a funeral director, are also not included, such as An independent financial adviser (IFA) will review your the cost of flowers. In addition, some costs may not be relative’s financial situation to help them meet care met fully, and your family may have to pay the rest. For costs and plan for the future. They can make sure that example, many providers only contribute towards the money is being invested wisely, advise on the best way cost of cremation or burial. As always, check the details to deal with property and also advise on the availability to make sure you know exactly what you are buying. of immediate need care fee payment plans. Where to find a specialist care fees adviser You can use The Money Advice Service Retirement Adviser Directory to find a specialist care fees adviser in your area. www.directory.moneyadviceservice.org.uk You can also visit the Society of Later Life Advisers (SOLLA) website: www.societyoflaterlifeadvisers.co.uk/ NEAR NEAR SOLLA advisers undertake extra training and professional development before becoming full Independent Funerals of Distinction members. Caring for families since 1988 Paying for a funeral in advance Funerals can be expensive, but as decisions are often made under emotional stress and with an imminent deadline, this isn’t the best of circumstances for family to be shopping around. Paying for a funeral in advance will spare relatives from Give you peace of mind about the future by facing the cost of your funeral, and will specify how you ensuring that your family doesn't have any want things to be done, and what you would like to extra burdens at such a di cult time. take place at your own funeral For a personal and professional 24 hour service
The Mews, David Street 373 Pelham Road Grimsby Immingham North East Lincolnshire North East Lincolnshire DN32 9NN DN40 1NF Tel: 01472 250150 Tel: 01469 575050 www.nearandnear.com
20 Hospital discharge - Know your rights ... If you go into hospital, you may be worried about whether you’ll cope when you leave. You shouldn’t be discharged from hospital until: The care plan should include details of: You are medically fit (this can only be decided by the the treatment and support you will get when you’re consultant or someone the consultant has said discharged can make the decision on their behalf). who will be responsible for providing support, and You have had an assessment to look at the support how to contact them you need to be discharged safely. when, and how often, support will be provided You have been given a written care plan that sets out how the support will be monitored and reviewed the support you’ll get to meet your assessed needs. the name of the person who is co-ordinating the care The support described in your care plan has been put plan in place and it’s safe for you to be discharged. A hospital’s discharge policy should state how patients who to contact if there’s an emergency or if things and carers are involved in discharge planning. don’t work as they should If you have limited capacity to make your own decision, information about any charges that will need to be the Mental Capacity Act will apply. It is worth thinking paid (if applicable) about appointing a deputy or enacting a welfare power What might be in a care plan? of attorney before you go into hospital. The types of support in someone’s care plan will If you’re due to go into hospital in a planned way, such as depend on their assessed needs and preferences. A for an operation, planning for what happens afterwards care plan could include: should happen before you ever arrive at the hospital. Community care services from the local authority, For unplanned admissions, such as if you’ve had a fall such as reablement services. An assessment for these and hurt yourself, discharge planning should begin on must be arranged if it seems that you may need them. the day you’re admitted to hospital. NHS continuing healthcare. If you are a North East Lincolnshire resident, there is a Hospital Discharge Team that offers support regardless NHS funded nursing care. of which hospital you are admitted to. They can be Intermediate care contacted via the Single Point of Access This is short-term care that’s provided free of charge T. 01472 256256 (Option 4). for people who no longer need to be in hospital but If you are likely to have ongoing health and social care may need extra support to help them recover. It lasts needs when you leave hospital, the assessment may for a maximum of six weeks and can be provided in be carried out by a multi-disciplinary team of health or someone’s home or in a residential setting. social care professionals. Depending on your needs, the multi-disciplinary team could include a social worker, Other NHS services, such as rehabilitation or palliative physiotherapist, occupational therapist, speech therapist, care. mental health nurse or dietitian. Equipment such as wheelchairs, specialist beds, or You should be fully involved in the assessment process, aids and adaptations for daily living. and your views should be listened to. With your Support from voluntary agencies permission, any family carers will also be kept informed Some organisations such as Age UK and the Red Cross and given the opportunity to contribute provide “home from hospital” services that can help A care plan will be drawn up, detailing the health and with household tasks or shopping while you settle social care support for you, and you should be fully back home. involved.
Consent to treatment The right to refuse treatment Doctors must seek and obtain your consent You have the right to refuse treatment, to carry out a test or treatment before it takes even if others consider your decision place. unwise, as long as you understand the So you can make an informed decision, consequences of your decision they should clearly explain any proposed examination, treatment or investigation, including the risks and benefits.
21 Are you looking for Nursing care provided at When you are discharged from hospital residential, nursing or Church View and On the day of discharge, the person co-ordinating the Stallingborough Lodge discharge should make sure that you (and a carer if you dementia care? have one) have a copy of the care plan. transport is arranged to get you home any carers will be available if needed your GP is notified in writing you have any medication or other supplies you’ll need you’ve been trained how to use any equipment, aids or adaptations needed Whether you are choosing care for yourself or a loved you have appropriate clothes to wear one, it is a very personal and important decision. you have money and keys for your home Shire Care Homes has four individual homes across North East Lincolnshire providing residential, nursing, If you are being discharged to a care home, the care dementia and respite care. home should also be told the date and time of your discharge, and have a copy of the care plan. Church View Carers’ involvement in hospital discharge Great Coates, Grimsby Call 01472 885 814 If someone you know is in hospital and about to be Semi-rural village location with views of discharged, you should not be put under pressure to Great Coates church and easy transport accept a caring role or take on more than you’re already to Grimsby and Immingham. doing if you are already their carer. 3 Caters for 30 people 3 Dementia care You should be given adequate time to consider 3 Nursing care 3 Respite care whether or not this is what you want or are able to do. If 3 Residential care 3 Post-operative care necessary, you should ask for other arrangements to be made while you are reaching a decision Stallingborough Lodge Station Road, Stallingborough Residential care, nursing homes and hospital Call 01472 280 210 In some circumstances, people may have to move to a Situated in the popular village of Stallingborough this modern, purpose home directly from hospital. On discharge from hospital, built home has pretty gardens and you have the right to choose the residential care or outdoor space. nursing home that best meets your needs. You cannot be 3 Caters for 47 people 3 Dementia care moved directly into a home against your will. 3 Nursing care 3 Respite care 3 Residential care 3 Post-operative care The home you move into must meet your assessed needs. If your needs are complex or you need specific The Rivelin care related to your disability, illness or age, this might Albert Road, Cleethorpes take some time. Pressure should not be put on you to Call 01472 692 132 make your decision quickly. In the heart of Cleethorpes and just minutes from the promenade and shops. 3 Caters for 39 people 3 Respite care 3 Residential care 3 Post-operative care 3 Dementia care The Meadows Scartho Village, Grimsby Call 01472 823 287 Situated in the heart of bustling Scartho village with shops, restaurants and a friendly pub on the doorstep. Welfare benefits while in hospital 3 Caters for 36 people 3 Respite care Your State Pension doesn’t change, no matter 3 Residential care 3 Post-operative care how long you are in hospital. 3 Dementia care If you receive Attendance Allowance (AA), Disability Living Allowance (DLA) or Personal Independence Payment (PIP), you should Shirenotify theCare Departmenthomes for Work and Pensions ShireCarehomes as these benefits will be suspended after you www.shirecarehomes.co.uk have spent 28 days in hospital. Individual care you can trust Stallingborough Lodge Stallingborough Lodge22
Church View Church View
The Rivelin The Rivelin
The Meadows The Meadows Residential Homes Residential Homes
For further details on the current registration status College View of each home, please check the Care Quality 71 Bargate, Grimsby DN34 5BD Commission website: www.cqc.org.uk T. 01472 879337 Eastwood Care Home Old Age • Dementia 7 Eastwood Avenue, Grimsby DN34 5BE T. 01472 278073 Ashgrove Care Home Whitehall Farm, North Sea Lane, Cleethorpes DN35 0PS Cranwell Court T. 01472 210770 Cambridge Road, Grimsby DN34 5EP T. 01472 278479 Royal Court Care Home 20 Princes Road, Cleethorpes DN35 8AW Cambridge Park Care Home T. 01472 600112 Peterhouse Road, Grimsby DN34 5UX T. 01472 276716 The Old Library Residential Home Limited Isaacs Hill, Cleethorpes DN35 8BN Alderlea Care Home T. 01472 601364 St Thomas Close, Humberston, Grimsby DN36 4HS T. 01472 812588 Rivelin Care Home 15-21 Albert Road, Cleethorpes DN35 8LX The Orchards T. 01472 692132 13 Peaks Lane, New Waltham, Grimsby DN36 4QL T. 01472 815876 Acorns Care Home 29-31 Welholme Road, Grimsby DN32 0DR Waltham House Care Home T. 01472 340129 Louth Road, New Waltham, Grimsby DN36 4RY T. 01472 827725 Homefield House 11 Welholme Road, Grimsby DN32 0DT Garden House T. 01472 341909 24 Humberston Avenue, Humberston, Grimsby DN36 4SP T. 01472 813256 The Anchorage Care Home Rutland Street, Grimsby DN32 7RS The Grove Care Home T.01472 250817 Ings Lane, Waltham, Grimsby DN37 0HB T. 01472 821127 Carlton House 267 Hainton Avenue, Grimsby DN32 9JX Churchview Care Home T. 01472 360878 46 Aylesby Road, Grimsby,DN37 9NT T. 01472 885814 Ladysmith Care Home Ladysmith Road, Grimsby DN32 9ND Glyn Thomas House T. 01472 254710 350 Pelham Road, Immingham DN40 1PU T. 01652 225548 Stanage Lodge Milton Road, Grimsby DN33 1AX Physical Disability & Impairment T. 01472 751544 Adults 18-65 Grimsby Manor Learning Disability & Mental Health Second Avenue, Grimsby DN33 1NU T. 01472 752110 Sussex House Care Home 36 Princes Road, Cleethorpes DN35 8AW Grimsby Grange T. 01472 694574 Second Avenue, Grimsby DN33 1NU T. 01472 276566 Aberglyn Care Home 27 Mill Road, Cleethorpes DN35 8JA The Meadows Care Home T. 01472 327133 88 Louth Road, Scartho, Grimsby DN33 2HY T. 01472 823287 Acorns Care Home 29-31 Welholme Road, Grimsby DN32 0DR Yarborough House Care Home T. 01472 340129 30-34 Yarborough Road, Grimsby DN34 4DG T. 01472 355791 The Limes 13 Wellholme Road , Grimsby DN32 0DR Fairways Care Home T. 01472 241072 Little Coates Road, Little Coates, Grimsby DN34 4NN T. 01472 357911 Welholme Road 3 Welholme Road, Grimsby DN32 0DY Chestnuts Residential Home T. 01472 359574 57 Bargate, Grimsby DN34 5AD T. 01472 345513
23 Residential Homes Residential Homes
22 Abbey Drive (West) Churchview Care Home 22 Abbey Drive, Grimsby DN32 0HH 46 Aylesby Road, Grimsby DN37 9NT T. 01472 507311 T. 01472 885814 The Anchorage Eating Disorders Rutland Street, Grimsby DN32 7RS Acorns Care Home T. 01472 250817 29-31 Welholme Road, Grimsby DN32 0DR Ladysmith Care Home T. 01472 340129 Ladysmith Road, Grimsby DN32 9ND Supported Living T. 01472 254710 Housing & Support Solutions DCA Bellamy’s Cottage 427 Grimsby Road, Cleethorpes DN35 7LB Weelsby Road, Grimsby DN32 9RU T. 01472 690807 T. 01472 241893 Creative Stanage Lodge Alexandra Dock BC, Fishermans Wharf, Grimsby DN31 1UL Milton Road, Grimsby DN33 1AX T. 01472 345174 T. 01472 751544 NAViGO Extra Limited NE Lincs Crisis (Field View) Crematorium Lodge, Weelsby Avenue, Grimsby DN32 0BB 7-9 Selge Way, Bradley Park Estate, Grimsby DN33 1RN T. 01472 277738 T. 01472 750288 Aamina Homecare Ltd Yarborough House Care Home Aamina House, 35 Craik Hill Avenue, Immingham DN40 1LP 30-34 Yarborough Road, Grimsby DN34 4DG T. 01469 571084 T. 01472 355791 Fairways Care Home Little Coates Road, Little Coates, Grimsby DN34 4NN T. 01472 357911 Waltham House Care Home Louth Road, New Waltham Grimsby DN36 4RY T. 01472 827725 Garden House 24 Humberston Avenue, Humberston, Grimsby DN36 4SP T. 01472 813256 Fairways Care Home A Caring Environment for Older People Kirklees 31 Kirkgate, Waltham, Grimsby DN37 0LP T. 01472 825296 Churchview Care Home 46 Aylesby Road, Grimsby DN37 9NT T. 01472 885814 Vicarage Lodge 48 Church Lane, Stallingborough, Grimsby DN41 8AA T. 01472 882809 Providing quality residential care Fairways is set in delightful grounds with ground oor, single ensuite rooms The Old Vicarage and a variety of spacious and comfortable communal areas. 48 Church Lane, Stallingborough, Grimsby DN41 8AA T. 01472 882333 Long Stay | Short Stay | Respite Sensory Impairment Our sta are trained to provide care and support with the emphasis on promoting wellbeing, dignity and Acorns Care Home independence. Activity Co-ordinators ensure that a varied 29-31 Welholme Road, Grimsby DN32 0DR programme of social activities are available including T. 01472 340129 outings and in-house events. Yarborough House Care Home 30-34 Yarborough Road, Grimsby DN34 4DG For further information please contact: T. 01472 355791 Waltham House Care Home Tel: 01472 357911 Louth Road, New Waltham, Grimsby DN36 4RY Email: info @ carehomefairways.com T. 01472 827725 www.carehomefairways.com Fairways Care Home • Little Coates Road • Grimsby • DN34 4NN
24 Nursing Homes Nursing Homes
Old Age • Dementia Churchview Care Home 46 Aylesby Road, Grimsby DN37 9NT Lindsey Hall Nursing Home T. 01472 885814 Clee Road, Cleethorpes DN35 8AF Havenmere Health Care Limited T. 01472 806333 191 Pelham Road, Immingham DN40 1JP The Beacon Intermediate Care Unit T. 01469 557340 Solomon Court, Cleethorpes DN35 9HL T. 01472 601010 Physical Disability & Impairment Brooklands Care Home Adults 18-65 Springfield Road, Grimsby DN33 3LE Learning Disability & Mental Health T. 01472 753108 Topaz House St Margarets 226 Grimsby Road, Cleethorpes DN35 7EY Littlecoates Road, Grimsby DN34 4NQ T. 01472 237476 T. 01472 241780 Lindsey Hall Nursing Home Eaton Court Clee Road, Cleethorpes DN35 8AF Eaton Court, Grimsby DN34 4UD T. 01472 806333 T. 01472 341846 The Beacon Intermediate Care Unit Ashlea Court Care Home Solomon Court, Cleethorpes DN35 9HL Church Lane, Waltham, Grimsby DN37 0ES T. 01472 601010 T. 01472 825225 Brooklands Care Home Ravendale Hall Springfield Road, Grimsby DN33 3LE Ravendale House, East Ravendale, Grimsby DN37 0RX T. 01472 753108 T. 01472 823291 Amber House 154 Grimsby Road, Humberston, Grimsby DN36 4AQ T. 01472 699804 Clarendon Hall Care Home 19 Church Avenue, Humberston, Grimsby DN36 4DA T. 01472 210249 Bradley Apartments Always read the most recent inspection report for the home. Bradley Road, Bradley, Grimsby DN37 0AA You can ask the home for it, or you can look for it on the T. 01472 875800 regulator’s website. Care homes are regulated and inspected Havenmere Health Care Limited by the Care Quality Commission in England. 191 Pelham Road, Immingham DN40 1JP T. 01469 557340 Outstanding Outstanding The service is performing well. Sensory Impairment The Beacon Intermediate Care Unit Solomon Court, Cleethorpes DN35 9HL T. 01472 601010 Good Good Churchview Care Home The service is performing well and 46 Aylesby Road, Grimsby DN37 9NT meeting our expectations. T. 01472 885814 Stallingborough Lodge Care Home Station Road, Stallingborough, Grimsby DN41 8AF Requires improvement T. 01472 280210 Requires Substance Abuse Improvement The service isn’t performing as well as it should and we have told the service how Amber House it must improve. 154 Grimsby Road, Humberston, Grimsby DN36 4AQ T. 01472 699804 Inadequate Inadequate The service is performing badly and we’ve taken action against the person or organisation that runs it. www.cqc.org.uk
25 Care at Home Care at Home
Homecare Agencies HICA Homecare – Grimsby Allied House, Wilton Road, Grimsby DN36 4AW Housing & Support Solutions DCA T. 01472 811818 427 Grimsby Road, Cleethorpes DN35 7LB T. 01472 690807 N.E.L Council Short Break Services 495 Cromwell Road, Grimsby DN37 9BN Bluebird Care N.E.L & West Lindsey T. 01472 325313 64 St Peters Avenue, Cleethorpes DN35 8HP Aamina Homecare Ltd T. 01472 601177 Aamina House, 35 Craik Hill Avenue, Immingham DN40 1LP Creative Support T. 01469 571084 Alexandra Dock BC, Fishermans Wharf , Grimsby DN31 1UL Children 0-18 T. 01472 345174 Quality Home Care Aspects Care Limited – Grimsby 17A Wooton Road, Centre 4, Grimsby DN33 1HE Alexandra Dock BP, Fishermans Warf, Grimsby DN31 1UL T. 01472 236683 T. 01472 269209 N.E.L Council Short Break Services Willow Homecare & Support Services Ltd 495 Cromwell Road, Grimsby DN37 9BN 4 Dudley Street, Grimsby DN31 2AB T. 01472 325313 T. 01472 344222 Lincolnshire Quality Care 8 Dudley Street, Grimsby DN31 2AB T. 01472 347285 Craegmoor Supporting You in Lincolnshire Enterprise Village, Prince Albert Gardens, Grimsby DN31 3AG T. 01472 351213 Humbercare Ltd Grimsby Office 2 Abbey Walk, Grimsby DN311NQ T. 01472 245820 NAViGO Extra Limited Crematorium Lodge, Weelsby Avenue, Grimsby DN32 0BB T. 01472 277738 Intermediate Care at Home Freeman Street Community RC, Kent St, Grimsby DN32 7DH ace T. 01472 256201 Ace Homecare Grimsby 11-14 Business & Digital Hub, Nelson St, Grimsby DN32 7DS Homecare T. 01472 426465 Care & Support for Cherished People Treehouse Care Domiciliary Care Services Make us your choice for The Old Vicarage, 17 Heneage Road, Grimsby DN32 9DZ personalised, quality, flexible and affordable home support T. 01472 598334 We specialise in the following care: Quality Home Care • Older People 17A Wooton Road, Centre 4, Grimsby DN33 1HE T. 01472 236683 • Young Adults • Learning & Physical Disabilities Longhurst and Havelok Homecare Cambridge Road, Grimsby DN34 5EP • Mental Health T. 01472 256405 • Complex Health Needs • Palliative Care • Carers & their families • Long Term Conditions • Sensory Loss Every care package is individually tailored to meet your specific care requirements If you would like any further information regarding our services or would like to arrange a home visit please call 01472 426465 www.acehomecare.co.uk
26 Hospital Services Community Based
The Accident and Emergency (A&E) department Mental health services or Emergency Department at hospital is for If you feel that you may have a mental health major, life-threatening illnesses and injuries. issue the first point of contact should be your GP. Major A&E departments offer access 24 hours a They will then refer you to the relevant service for day, 365 days a year, although not every hospital your needs. has an A&E department. NAViGO HQ NAViGO House, 3-7 Brighowgate, Grimsby, North A&E departments assess and treat patients with East Lincolnshire, DN32 0QE serious injuries or illnesses. Tel: 01472 583000 Generally, you should visit A&E or call 999 for life- www.navigocare.co.uk threatening emergencies, such as: MIND (Grimsby, Cleethorpes District • Loss of consciousness Association for Mental Health) • Acute confused state and fits that are not 73 Kent St, Grimsby DN32 7DH stopping Tel: 01472 602502 • Persistent, severe chest pain www.mind.org.uk • Breathing difficulties North East Lincs CAMHS • Severe bleeding that cannot be stopped We provide specialist services for children and young people up to the age of 18. If you require emergency treatment call 999 or visit the emergency department immediately at: Freshney Green Primary Care Centre, Diana, Princess of Wales Hospital, Sorrel Road, Grimsby DN34 4GB Scartho Road, Grimsby, DN33 2BA Tel: 01472 626100 Scunthorpe General Hospital Sexual health services Cliff Gardens, Scunthorpe, North East Lincolnshire Our sexual and reproductive health service DN15 7BH. provides diagnosis and treatment of sexually Single Point of Access (SPA) transmitted infections and complications If it’s not a 999 emergency but you need medical including HIV. help fast, call the Single Point of Access (SPA) Sexual health services in North East Linconshire Tel: 01472 256 256 are delivered in partnership with Virgin Care. You will receive confidential advice and information over the telephone 24 hours a day, Virgin Care 365 days a year. For free, friendly and confidential advice, If you are ill and have any questions about your testing and treatment for sexual health and all health or if you need to see a GP during evening, methods of contraception from a number of night time or weekends then ring locations across North East Lincolnshire (Grimsby, Tel: 01472 256 256. Cleethorpes & Immingham) You will get through to a team of fully trained www.thesexualhealthhub.co.uk call advisers, who are supported by experienced Tel: 0300 330 1122 clinicians. They will ask you questions to assess Help with alcohol and drug problems your symptoms and give you the healthcare advice you need or direct you to the right local Drugs and alcohol services are provided by service. Foundations or Grimsby Practices in Partnership If they think you need an ambulance, they Drug and Alcohol Treatment Services. will send one immediately – just as if you had Foundations Drug & Alcohol Services originally dialled 999. Queen Street, Grimsby DN31 1JA Tel: 01472 571200 Opening Hours: Monday to Friday 9.00am to 4.30pm Grimsby Practices in Partnership Drug & Alcohol Treatment Services Tel: 01472 582700 (Option 3)
27 GPs & GP Surgeries GPs & GP Surgeries
Dr O Z Qureshi Surgery Dr Amin Taylors Avenue, Cleethorpes, DN35 0LJ Weelsby View, Ladysmith Road, Grimsby, DN32 9EF T. 01472 572400 T. 01472 255155 Dr S Dijoux & Partner Roxton Practice Taylors Avenue, Cleethorpes, DN35 0LJ Weelsby View, Ladysmith Road, Grimsby, DN32 9SW T. 01472 572424 T. 01472 255200 Biswas & Ray Dr A. Hussain 142-144 Grimsby Road, Cleethorpes, DN35 7DL Weelsby View, Ladysmith Road, Grimsby, DN32 9SW T. 01472 691606 T. 01472 255145 Clee Medical Centre Ashwood Surgery 323 Grimsby Road, Cleethorpes, DN35 7XE Ladysmith Road, Grimsby, DN32 9SW T. 01472 697257 T. 01472 255111 Beacon Medical Scartho Medical Centre Cleethorpes PCC, St. Hughs Avenue, Cleethorpes, DN35 8EB Springfield Road, Scartho, Grimsby, DN33 3JF T. 01472 694054 T. 01472 279550 Humberview Surgery Woodford Medical Centre Cartergate, Grimsby, DN31 1QZ Freshney Green PCC, Sorrel Road, Grimsby, DN34 4GB T. 01472 353303 T. 01472 372100 Chantry Health Group Littlefield Cartergate, Grimsby, DN31 1QZ Freshney Green PCC, Sorrel Road, Grimsby, DN34 4GB T. 01472 264980 T. 01472 246100 Pelham Medical Group Field House Medical Centre Catergate, Grimsby, DN31 1QZ Freshney Green PCC, Sorrel Road, Grimsby, DN34 4GB T. 01472 353303 T. 01472 254600 Dr Sinha and De Chelmsford Medical Centre Cromwell Rd, Grimsby, DN31 2BH 128 Chelmsford Avenue, Grimsby, DN34 5DA T. 01472 344989 T. 01472 877227 Dr R Kumar Birkwood Medical Centre Cromwell PCC, Cromwell Road, Grimsby, DN31 2BH Westward Ho, Grimsby, DN34 5DX T. 01472 255600 T. 01472 582701 Stirling Medical Centre Raj Medical Centre Stirling Street, Grimsby, DN31 3AE 307 Laceby Road, Grimsby, DN34 5LP T. 01472 721610 T. 01472 752300 Dr Bedi GP Dr K S Koonar & GP Dr J. Ojadi Stirling Street, Grimsby, DN31 3AE Healing Health Centre, Wisteria Drive, Grimsby, DN41 7JB T. 01472 220333 T. 01472 280221 Dr Mathews The Roxton Practice Stirling Street, Stirling Medical Centre, Grimsby, DN31 3AE Pilgrim PCC, Pelham Road, Immingham, DN40 1JW T. 01472 721650 T. 01469 572058 Quayside Open Access Centre GP Out of Hours 76b Cleethorpe Road, Grimsby, DN31 3EF If you need urgent care when your GP surgery is closed, T. 01472 344608 please call this number for advice. Open Door Tel: 01472 256 256 Albion Street, Grimsby, DN32 7DL T. 01472 722000 GP Out of Hours is not a walk in service and you must call prior to attending. For all routine care and repeat Dr Suresh-Babu prescriptions, contact your GP surgery during opening Ladysmith Road, Grimsby, DN32 9EF hours. T. 01472 255145 The Out of Hours perioed is 6.30pm - 8.00am weekdays Weelsby View Health Centre and all day Saturday, Sunday and Bank Holidays. Ladysmith Road, Grimsby, DN32 9EF T. 01472 255166
28 Pharmacies Pharmacies
Lincoln Co-Op Chemists Ltd Lloyds Pharmacy 121 Grimsby Road, Cleethorpes, DN35 7DG Corporation Road, Grimsby, DN31 1UF T. 01472 343155 T. 01472 343480 Rowlands Pharmacy Drugs4delivery 323A Grimsby Road, Cleethorpes, DN35 7ES Unit 3 Alexandra Dock, Business Centre, Grimsby, DN31 1UL T. 01472 200233 T. 01472 241990 Birmingham Chemist Lloyds Pharmacy Cleethorpes, DN35 8EB 18a Dudley Street, Grimsby, DN31 2AB T. 01472 691174 T. 01472 241769 Boots Periville Ltd 63-67 St Peters Avenue, Cleethorpes, DN35 8HF Cromwell Road, Grimsby, DN31 2BH T. 01472 691684 T. 01472 353019 E A Broadburn Ltd Lloyds Pharmacy 14-16 St.Peter’s Avenue, Cleethorpes, DN35 8HL 1 Stirling Street, Grimsby, DN31 3AE T. 01472 691529 T. 01472 355455 Sandringham Road Pharmacy Boots 36 Sandringham Road, Cleethorpes, DN35 9HB 55 Freeman Street, Grimsby, DN32 7AE T. 01472 691250 T. 01472 354109 Tesco In-Store Pharmacy Cottingham Chemists Hewitts Circus Retail, Hewitts Ave, Cleethorpes, DN35 9QR 342 Wellington Street, Grimsby, DN32 7JR T. 0345 6779164 T. 01472 356789 Boots Asda Pharmacy 43 Friargate, Freshney Place, Grimsby, DN31 1EL Holles Street, Grimsby, DN32 9DL T. 01472 351451 T. 01472 243217 Superdrug Periville Ltd 55 Friargate, Freshney Place, Grimsby, DN31 1QQ Ladysmith Road, Grimsby, DN32 9EF T. 01472 268174 T. 01472 359907 Tesco Pharmacy E A Broadburn Market Street, Grimsby, DN31 1QS Springfield Road, Grimsby, DN33 3JF T. 01472 864004 T. 01472 879181 Boots Cohens Chemist Cartergate, Grimsby, DN31 1QZ Freshney Green PCC, Sorrell Road, Grimsby, DN34 4GB T. 01472 240455 T. 01472 263200 Cohens Chemist 132 Chelmsford Avenue, Grimsby, DN34 5DA T. 01472 877479 Birkwood Pharmacy The Saltings, Westward Ho, Grimsby, DN34 5EN T. 01472 753164 Lloyds Pharmacy Laceby Road, Grimsby, DN34 5LP T. 01472 879568 Lloyds Pharmacy Drugs4Delivery.com 208 Littlecoates Road, Grimsby, DN34 5SU Prescriptions to your doorstep T. 01472 871112 Healing Pharmacy We order & deliver your 101-103 Station Road, Healing, Grimsby, DN41 7RB medication for FREE giving you T. 01472 886965 one less chore to think about Lloyds Pharmacy Call the Customer Services team on Pilgrim PCC, Pelham Road, Immingham, DN40 1JW T. 01469 574540 01472 241 990 Lloyds Pharmacy 18-20 Kennedy Way, Washdyke Ln, Immingham, DN40 2AE www.drugs4delivery.com T. 01469 572699
29 Dentists Opticians mydentist Specsavers Opticians Osbourne House, 81 Kingsway, Cleethorpes, DN35 0AB 36 St Peters Avenue, Cleethorpes, DN35 8HL T. 01472 600988 T. 01472 608840 The Dental Design Studio Stephens Opticians 62 Grimsby Road, Cleethorpes, DN35 7AB 9-11 Cross Street, Cleethorpes, DN35 8JZ T. 01472 354118 T. 01472 691636 Cleethorpes Dental Practice Limited G J Drew & Partners 132 Grimsby Road, Cleethorpes, DN35 7DN 15 Highgate, Cleethorpes, DN35 8NR T. 01472 291697 T. 01472 693633 Osborne Street Surgery Limited Tesco Opticians 17-19 Osborne Street, Grimsby, DN31 1EY Hewitt Retail Park, Hewitt Avenue, Cleethorpes, DN35 9QR T. 01472 346613 T. 0345 6013479 The Cosmetic Dental Practice Limited Specsavers Opticians 18 Dudley Street, Grimsby, DN31 2AB 31-33 Victoria St West, Grimsby, DN31 1DL T. 01472 354221 T. 01472 242018 Harris Family Dental Practice Vision Express (UK) Ltd 27 Dudley Street, Grimsby, DN31 2AW 2 Newbiggin Walk, Freshney Place, Grimsby, DN31 1ED T. 01472 320775 T. 01472 344244 Community Dental Clinic Optic Direct Cromwell Road PCC, Cromwell Road, Grimsby, DN31 2BH 2 East Street, Mary Gate, Grimsby, DN31 1LH T. 01472 255680 T. 01472 267779 Dentaris Ltd Marshall Robert WF 8 Cleethorpe Road, Grimsby, DN31 3LG 116a Victoria Street, Grimsby, DN31 1NT T. 01472 349720 T. 01472 343417 Burrell & Stokes Dental Practice Boots Opticians 7 Hainton Avenue, Grimsby, DN32 9AS 17 Friargate, Freshney Place, Grimsby, DN31 1QQ T. 01472 355603 T. 01472 342209 Smile Lincs Limited Boots Opticians 32a Hainton Avenue, Grimsby, DN32 9BB 45 Victoria Street, Grimsby, DN31 1UU T. 01472 348852 T. 01472 242997 Booth & Law Dental Surgeons Mackay & Rollett Limited 410 Hainton Avenue, Grimsby, DN32 9QR 14 Dudley Street, Grimsby, DN31 2AB T. 01472 343186 T. 01472 354040 Community Dental Clinic Keen, King & Jones Kingsley Grove, Grimsby, DN33 1NL 3 Lynton Parade, Cromwell Road, Grimsby, DN31 2BD T. 01472 875385 T. 01472 360900 Scartho Dental Practice Segal CA & CA 1 Waltham Road, Grimsby, DN33 2LY 429-431 Cleethorpes Road, Grimsby, DN31 3BU T. 01472 870105 T. 01472 355803 Cromwell Dental Practice Limited Asda Vision Freshney Green PCC, Sorrell Road, Grimsby, DN34 4GB Holles Street, Grimsby, DN32 9DL T. 01472 245010 T. 01472 361381 Grimsby Dental Care Ulph & Kearns Ltd 185 Littlecoates Road, Grimsby, DN34 5TW 1 Scartho Court, Pinfold Lane, Grimsby, DN33 2EW T. 01472 276071 T. 01472 870164 Aishwaryam Limited Scartho Eyecare Limited 10 New Road, Waltham, Grimsby, DN37 0EN 11 Waltham Road, Scartho, Grimsby, DN33 2LY T. 01472 824936 T. 01472 877235 The Corner Dental Practice Smith & Walker Ltd Princess Street, Immingham, DN40 1LR 2 Kennedy Way, Immingham, DN40 2AE T. 01469 572043 T. 01469 572702 Dobbs & Associates St Andrews Lane, Immingham, DN40 2EU T. 01469 572421
30 Blood Pressure Quiz ...
High blood pressure is sometimes called the silent killer, as it often has no symptoms but can signi cantly increase your risk of heart disease, stroke and dementia. High blood pressure is often called the 'silent killer' because so many people don't know they have it. If left untreated, high blood pressure increases your risk of a heart attack or stroke. It's important to know what a ects our blood pressure and what you can do to keep your blood pressure at a healthy level.
Take this short quiz and see how much you know ...
1 How many people do you think have 5 I don’t add extra salt to my food so my high blood pressure in England? blood pressure can’t be high Select one: True False 1 in 20 1 in 10
1 in 5 1 in 4 6 Do you think the following statement is true or false? 'If a man is obese he is almost 3 times 2 Do you think the following statement more likely to develop high blood is true or false? pressure' 'If you don’t have any symptoms you don’t need a blood pressure test' True False
True False 7 Do you think the following statement is true or false? 3 Do you think the following statement 'I had my blood pressure checked around is true or false? 5 years ago so I know my blood pressure 'If high blood pressure runs in your family is low' there is nothing you can do to stop developing high blood pressure yourself' True False
True False 8 Do you think the following statement is true or false? 4 If you have high blood pressure you 'You need to make an appointment and will need to take medication for life see your GP to get a blood pressure test'
True False True False
31 32
1. Answer: 1 in 4 1 in 4 (a quarter) of people in England have high blood pressure (hypertension) - it is one of the biggest causes of premature death and disability. 2. Answer: False High blood pressure doesn't usually cause symptoms and the only way to know your blood pressure is to get tested. This is why it is often known as the ‘silent killer'.
3. Answer: False
If high blood pressure runs in your family you're more right. the on likely to develop it, but you can still reduce your risk by column the in answers your Check
maintaining a healthy weight and eating a balanced diet. do? you did well How 4. Answer: False A diagnosis of high blood pressure does not necessarily
mean that you will need to begin taking medication.
Simple lifestyle changes, such as having a healthier diet pressure blood high of or being more active, can signi cantly lower your blood history Family
pressure without medication. 5. Answer: False Stress
About 75% of the salt we consume is hidden in processed foods such as bread, breakfast cereal and alcohol much too Drinking ready meals. Although cutting down on salt will reduce blood pressure, it is not the only cause.
6. Answer: True activity physical enough Not Obesity a ects around a quarter of adults in England. diet your in salt much Too Obesity multiplies the risk of developing high blood
pressure about threefold in men and fourfold in women. overweight Being
7. Answer: False
Your blood pressure can uctuate, which is why all one. than more pick can You adults should get tested at least every 5 years. Those pressure? blood high
more at risk - such as people of African or Caribbean increase the risk of developing developing of risk the increase
descent, older people or people who are overweight or 10 obese - should be checked more regularly. to known are factors What 8. Answer: False
You don't have to see your GP to get a blood pressure test. Nurses or healthcare assistants can test you, some Dementia
surgeries have self-service machines, many pharmacies o er free tests and you can even buy cheap, accurate disease Kidney monitors to use at home. If you are between the ages of
40 and 74, you could get your blood pressure tested through the free NHS Health Check programme. Stroke 9. Answer: They all do
High blood pressure is a risk factor for heart attack, attack Heart stroke, kidney disease and dementia.
10. Answer: They all do one: than more pick can You pressure lead to? to? lead pressure
Being overweight, too much salt in your diet, not being 9 active enough, drinking too much alcohol, stress and blood high can conditions What
family history are all risk factors. Check your answers below ... below answers your Check Drugs4Delivery.com Prescriptions to your doorstep Free Repeat Prescription Management Service
We order & deliver your medication for FREE giving you one less chore to think about Other services we provide are: Electronic Pill Dispenser Service Medication Use Reviews Expert Pharmaceutical Advice Gluten Free Food Supply Service Care Home Service Drugs4Delivery is a registered internet pharmacy based at Grimsby. We o er all regular dispensing services that you would expect from your local chemist with the added convenience of delivery to your doorstep. Call the Customer Services team on 01472 241990 www.drugs4delivery.com