Roadchef Identifying & Implementing Cost Saving Initiatives

Case Study – Roadchef Identifying & Implementing Cost Saving Initiatives Highlights Testimonial • Operate from 30 locations “Waste management had become a real across Britain headache for our business. After years of working with service providers who had • In the past five months alone, UKWSL no clear vision or understanding of the have effected a reduction in spend of over £50k for Roadchef achieving their waste and recycling needs of our business annual saving aspiration for the year we took the decision to make a change and partner with UKWSL. I am proud to • Serving 50 million customers each year say that we are now well on our way to • Reducing collections minimises the achieving goals which had previously been environmental impact by reducing beyond our reach. The energy, enthusiasm the associated carbon footprint of and knowledge the UKWSL team has vehicle operations demonstrated means that our business is well on its way to a low percentage of waste • No impact on day-to-day operations to landfill. UKWSL have provided innovative • Financial and environmental success solutions such as the baling of cardboard and the segregation of food waste and coffee grounds which has helped to improve our environmental credentials. Roadchef are leading the way in our sector thanks to the support of UKWSL.” Roadchef - Director of Purchasing & Data 01636 640744 [email protected] Case Study | Roadchef Page 2. Overview to determine how many collections would take place if the compactors exceeded 90% of operating capacity. With this information, UKWSL has been able to recommend specific schedules unique to each site’s needs. Our recommendations have been discussed with site management teams to ensure that changes would not affect day-to-day operations. Once all key stakeholders has given approval, changes were implemented across the estate. Revised services were monitored for a minimum of three months so that UKWSL could validate success. The Effect On Operational Delivery As part of the mobilisation of change, UKWSL ensured that site management teams understand the new service schedules and could easily identify Roadchef is one of the UK’s strongest operators situations that may have a negative impact on of motorway service areas. They operate from operations. For example, Watford Gap services are 30 locations across Britain serving 50 million able to forecast increased waste arisings associated customers each year, selling more than 5 million with a bank holiday weekend peak trading. The cups of coffee and employing more than site management team can then determine when the compactor is likely to reach optimum 3200 staff. capacity so that collections can be booked at UKWSL took the time to review the working culture the right time. Where sites have failed to forecast of sites with the aim of understanding why waste waste flow correctly UKWSL has worked with the services were being managed in the way they are. site management teams and our supply chain to The feedback UKWSL received was common to delivery “fast track” collections. This has been done many businesses across the UK. “We have always to limit the impact of a motorway service area done it this way. Nobody has ever told us another having a full compactor and a backlog of waste way we can operate”. This simple statement material. highlighted an opportunity to review expensive compactor services across 22 locations. This project forms a key part of UKWSL’s commitment to reduce The Savings customer costs by £50,000 per annum. A savings tracker has been created to monitor the financial success of this project. In the past five months alone, UKWSL have effected a reduction The Cost Saving Process & Engagement in spend of over £50k for Roadchef achieving their Historically, Roadchef had scheduled all compactor annual saving aspiration for the year. The savings collections based on a “one size fits all” simple tracker is shared with all site management teams service that removed the need for sites to so that they can see the tangible benefits of the understand the impact their operations had on changes they have made. This has helped motivate waste flow and what the true potential of their and improve their engagement. compactors was. In order to optimise services UKWSL first had to understand what the true It should be noted that this project delivers more “maximum capacity” for Roadchef compactors than just financial benefit for Roadchef. Reducing was. This was done by reviewing historic collection collections minimises the environmental impact by data and also by engaging with the machinery reducing the associated carbon footprint of vehicle manufacturer who was able to advise UKWSL about operations. UKWSL is committed to supporting tonnage expectations. customers reduce the overall impact of their operations on the environment. This cost saving With an understanding of “maximum capacity” programme has therefore been both a financial and UKWSL reviewed several months of collection data environmental success. 01636 640744 [email protected].

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