THE WORLD OF OILTANKING VOL. 27/2 AUGUST 2015

WORKING24/AT OILTANKING EDITORIAL CONTENTS

Contents

ASIA PACIFIC 04 Reasons to Celebrate

EUROPE 06 Small Terminal Growing up Fast 08 Zephir Project Up and Running 10 BOT – Basic Operator Training Anytime, 11 Something to Declare Anywhere? 16 On the Right Track for Railroad Renewal 17 Solid Solution 16 18 A meeting full of insights RAILROAD Each era has its own special characteristics and and / or do their work at almost every possible flavor shaped e. g., by the emergence of new words, location. 20 On the Information Superhighway tastes or fashionable trends. There was a time when walking around with big headphones was It’s good to know that Oiltanking realizes that the 21 Setting a new Benchmark “uncool”, now it is “hip” to wear them. A restaurant company’s success hinges on providing a good work which may have been “trendy” two months ago is environment that not only considers physical safety LATIN AMERICA 27 Rewarding Safety Compliance no longer the hot spot and is replaced by a different but also mental wellbeing and an appropriate work- “happening” place. Somehow over the years life balance, allowing people to recharge their 32 Generating Powerful New Business another trend has emerged: access to information, batteries with family and friends. Interestingly, this 36 Where losers became winners services and people anytime and anywhere. In ties in with another burgeoning trend: mindfulness, 37 A Celebrated Neighbor (and Colleague) other words: 24/7 worldwide. i. e. approaching present experiences with a 21 reflective awareness. BENCHMARK The significance of permanent availability has its 26 A Lifesaving Donation advocates as well as opponents. While some see With this in mind, we wish you a pleasant experience customer satisfaction as being directly correlated with this latest issue which – as you probably have Beach To Bay: A Cherished with being able to get somebody’s ear anytime, already guessed – revolves around “24/7”. NORTH AMERICA 28 (Oiltanking Family) Tradition other companies are taking action to “digitally detox” their businesses and colleagues. In the case Carpe diem, of Oiltanking, 24/7 is nothing new. The nature of PEOPLE 12 We can, we care ... in Operations our business makes it essential that Oiltanking & PLACES Cultural Experiences | Time as terminals be manned and monitored around the 30 a Cultural Factor clock. But what about the colleagues in departments such as Human Resources, Administration etc.? In Daan Vos Koen Verniers 34 Day to Night times of mobile phones and other ultra-modern Managing Director Managing Director 40 In a nutshell gadgets, they can also be reached during off hours Oiltanking West Oiltanking East 34 DAY TO NIGHT LEISURE & 15 Lexicon | Stop Gauge ENTERTAINMENT 22 Oiltanking: 24 Hours in Pictures 29 Sport | Team Spirit, Flying High

IMPRINT connections Vol. 27/2/2015 Published by Oiltanking GmbH, Corporate Center, Admiralitaetstrasse 55, 38 What’s the Time? 20459 , , www.oiltanking.com, Telephone +49-40-37099-485, Fax +49-40-37099-499 42 Number | 10,852,615 hours E-Mail [email protected] Coordinator Gabi Wuestenberg, Manager Communications Editor Renate Eijkholt Cover: The Oiltanking Design raz design, Hamburg Print BEISNER DRUCK GMBH & Co. KG, Hamburg Published Three times a year 43 Reader's Corner terminal in , Estonia. Copy Deadline vol 27/3 week 37, 2015 44 Last but not least | Until the sun sets More on page 25. Print compensated Id-No. 1548335 www.bvdm-online.de 2 CONNECTIONS CONNECTIONS 3 PACIFIC ASIA PACIFIC

LANTERNS EVERYWHERE Magnificent lanterns in all shapes and sizes provide a vivid visual demonstration of Chinese tradition and folklore

Year. The food served always includes a special dessert known as “tangyuan” (汤圆): glutinous rice balls typically filled with sweet red bean paste, sesame paste, or peanut butter paste. The Chinese people believe that the round shape of the balls, © CNTO which are served in dessert bowls, symbolizes family togetherness and that eating tangyuan will bring the family happiness and good luck in the New Year. “The signing is especially auspicious and memorable for both companies as it was accomplished at a time when the Chinese community worldwide celebrates this special day with its unique symbolism of unity, togetherness, cohesiveness, common objectives and happiness,” said Stanley Teo, General Manager Oiltanking , commenting on the auspicious starting date of the agreement on Yuan Xiao Jie. EVERYTHING FITS The content as well as the day of the signing While ammonia storage is a new addition to the wide- ranging product storage palette offered by Oiltanking’s terminal facilities in Asia Pacific, Yuan Xiao Jie is an ancient tradition for Chinese people. It is celebrated Reasons to on the 15th day of the first month of the lunar calendar, and marks the culmination of 15 days of Chinese New Year festivities, complete with colorful light decorations and spectacular fireworks. It is also known as the Lantern Festival because the Chinese people have traditionally celebrated this day with beautiful lantern displays, starting as far back as Celebrate 2,000 years ago in ancient China.

March 5, 2015, was a day of double The moon is full and bright on Yuan Xiao night, and happiness for the Oiltanking colleagues in on this happy day, many families gather for a festive dinner to celebrate the good year that has just passed Nanjing, China. The festive mood of “Yuan and to wish each other well for the start of the New Xiao Jie” (Lantern Festival) was further heightened by the signing of the inaugural agreement between Trammo, Shanghai, and Oiltanking Nanjing to support Trammo’s ROUNDING UP HAPPINESS FOR THE NEW YEAR A popular growing ammonia trade in China with Chinese Lantern Festival food MAKE IT HAPPEN Lilian Zhang is “tangyuan” (汤圆), a kind (left), Trammo, and Michael Li, suitable storage facilities. of sweet dumpling made from Oiltanking Nanjing, inking the deal glutinous rice or wheat flour

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DOMESTIC USE Sulfuric acid at high SOUND RESULTS In May concentrations is often the major 2015, the tank with a ingredient in acidic drain cleaners height of 10.5 m and a diameter of 28 m was operational this market in Europe. Following its already under and others in recent expansion, Oiltanking the pipeline. In addition Oiltanking offers a total storage capacity of 24,000 Bulgaria and Mabanaft are jointly building cbm. It still remains one of the smallest a business case to create a sales pool in terminals within the Oiltanking portfolio, Varna by the end of 2015. Finally, the but its powerful past performance proves terminal is poised, manpower-wise as a good case of “small but mighty.” well as area-wise, for further opportunities to build additional storage capacity if and The future is also looking very bright for when profitable opportunities arise. Oiltanking Bulgaria, with major projects

A SOLID FOUNDATION Construction of the new tank started in September 2014

Oiltanking Bulgaria has built a new 6,000 cbm storage tank for sulfuric acid to accommodate future throughput. The recently obtained work permit means that the new facility and its equipment are ready to go on-stream.

At the end of January 2014, Oiltanking Bulgaria signed a 10-year storage contract with a local customer to meet the needs of its sulfuric acid production. This landmark agreement prompted the Oiltanking terminal to invest in additional infrastructure. The construction of the new cup tank with a capacity of 6,000 cbm, together with the necessary infrastructure, was scheduled for completion by the end of the first quarter – and indeed the new equipment was ready on time. A successful trial using a real product took place at the end of March 2015. Once the work permit was received from the authorities in May 2015, the new facility and equipment were ready to go into operation on June INAUGURATION OF 8, 2015. 4TH TANK Alexander Alexandrov, Oiltanking Bulgaria, witnessed The initial expectation is to process 100,000 mt of extra throughput per year. the preparations of the This figure could easily hit the 200,000 mt mark in future, as sulfuric acid is orthodox priest widely produced in metal processing plants. Bulgaria plays an important role in A PILE OF WORK The cup’s roof consists of 60 pieces of welded sheet metal to support the consoles

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Zephir Project Up

CREATIVE CONSTRUCTION and Running Out-of-the-box thinking resulted in a modular construction of the finger pier pipe racks In June 2013, Oiltanking Stolthaven signed a long-term logistics service contract with Evonik Industries concerning major construction to accommodate Evonik’s increasing need for crack C4. In mid-May 2015, the modifications were all operational as planned and on schedule.

Oiltanking Stolthaven Antwerp (OTSA) and Evonik Industries are not only neighbors but also business partners. Accordingly, Oiltanking Stolthaven Antwerp had to modify its existing barge was successfully loaded, completing the operational infrastructure to accommodate Evonik's increasing need status of the total project. for crack C4*. The construction of five new bullet tanks, each with a nominal capacity of 3,500 cbm, and of a new Intensive preparation was needed for the commissioning finger pier with two berths, was begun back in 2014. Many of the newly installed barrel pumps as it required hurdles had to be overcome and out-of-the-box thinking cooperation between a number of parties – and a real- was repeatedly required to meet the scheduled start of time test since the pumps needed product to run. In total operations by mid-May 2015. 26 new pumps were installed.

After an intensive 15-month construction phase, in March Also worth mentioning are the modifications done in 2012 2015 the project team was ready for the nine-day at the insistence of the OTSA operational staff, who shutdown phase during which about 70 tie-ins needed to thought ahead and anticipated future expansions during be achieved. The commissioning procedures and safety the initial set-up. Thanks to their circumspection, time- regulations were of course complied with at all times while consuming operational flushing and cleaning activities part of the gas plant and the rest of the terminal remained were reduced and the number of hot tie-ins was minimized, operational. On the tenth day, OTSA was able to pump significantly reducing risk and saving time during the raffinate 1 and crack C4 to the modified production units recent shutdown. of Evonik, exactly as planned. Later on, the new finger pier received its first barge with raffinate 2, which successfully unloaded into one of the new bullets. On April 28, the new product 1.3 butadiene was received from * During the cracking process of naphta, a gaseous mixture of various C4 hydrocarbons (mainly 1.3 Evonik’s new production unit and stored under cooled butadiene, 2-methylpropene (isobutylene), butanes conditions in the new bullets. Finally, on May 14, the first and butenes, is produced KEEP COOL Chiller units for keeping products within a specified temperature range

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AFTER A DAY OF DISCUSSIONS The participants of the workshop enjoyed a dinner on board the historical museum ship MS Cap San Diego Basic Operator Something BOTTraining to Declare On March 30, 2015, the very first At the beginning of 2015, Oiltanking launched its first worldwide in-house Oiltanking excise & customs workshop e-learning program, called “Basic Operator Training” or BOT for short. Seven was held in Hamburg, Germany. new “colleagues” at various locations around the globe are charged with its Colleagues from seven different implementation, and with providing advice and support to participants. European member states were invited by the Marquard & Bahls Excise and Customs Department to share their experiences Early this year, seven unusual “colleagues” introduced beforehand. All modules are mandatory for joined Oiltanking. In contrast to most of their staff working in Operations and Maintenance, and are also with the current customs and excise legislation at EU and National levels. colleagues they don’t just work at one location, recommended for all other employees. but are constantly present all around the world. The 20 participants who met in Hamburg at the end of Another regulation, the EMCS Directive, will be reviewed by How come? “Adam”, "Jens", “Khalil”, “Mike”, Creating the program has been a long process. The main March 2015 all work for Oiltanking terminals in Europe: in the European Commission to evaluate the current “Rafael”, “Rajesh” and “Wei Long” are cartoon difficulty was preparing the content in a way that it fits to , , Estonia, , Germany, and arrangements for the holding and movement of excise characters in the newly launched e-learning program all of Oiltanking’s 72 terminals worldwide. Furthermore, The . But the customs and excise legislation of goods under duty suspension. The consultancy company known as “Basic Operator Training,” or BOT. The seven new the multitude of languages and technical differences made each of these countries has its own particularities. Facts Ramboll will carry out a study on behalf of the European colleagues each represent a region – Africa, Europa, Middle the project more complex than expected. The training that ask for closer cooperation and sharing of information Commission to identify the challenges and barriers that East, North America, Latin America , India and Asia Pacific, program was first unveiled before the Marquard & Bahls among countries where Oiltanking operates. using the EMCS creates in the daily business. All workshop respectively – and accompany participants throughout the Summer Party 2014, where several colleagues sweated to participants were encouraged to fill out Ramboll’s online eight hours of training. prove their knowledge in an interactive quiz. After this, the Therefore, the main topics of the workshop which was questionnaire by April 26, 2015. This survey gives economic BOT was rolled out on the e-learning platform of the new prepared and presented by the Marquard & Bahls Excise operators the opportunity to comment on the current BOT is the first such program at Oiltanking. The project Human Resource (HR) System peopleWeb, in close and Customs Department were the new Union Customs legislation with reference to their daily business. The was initiated by the Operations Excellence Group and then cooperation with the Marquard & Bahls HR Systems Code (UCC), the revision of the Electronic Movement and findings will have a significant impact on the evaluation of developed by the Hamburg Assets and Operations Department. Control System directive (EMCS) and the Authorized EMCS and the European Excise legislation. Department with the help of international colleagues, the Economic Operator Certification (AEO). In general, economic operators can apply for an Authorized German training company IMC AG, and British translation After a successful pilot run at the terminals, Economic Operator (AEO) status either to have easier and localization company The Big Word. The course is during which open organizational and technical issues New challenges access to customs simplifications or to be in a more available in 13 languages and consists of five sections, were tackled, the training program has now been launched The new UCC, which was adopted on October 9, 2013 by favorable position to comply with the new security each with a different number of modules. nearly worldwide. However, BOT is only the beginning – the European Parliament and the Council, will come into full requirements. At the end of the two-day workshop, the further global e-learning tutorials are planned. force on May 1, 2016. One essential requirement will be a participants were split into three groups, each of which The first section gives a general overview of Oiltanking and paperless and fully electronic environment between the gave a short presentation of AEO-related issues taking into the industry on the one hand, and basic safety rules on the For comments or questions regarding BOT or e-learning in customs and economic operators covering all customs consideration the benefits, efforts and risks. They agreed other hand. In the second section, the participant is general please contact: [email protected] procedures. The complete deployment of all electronic that AEO certification can be necessary and that AEO-C introduced to the different areas at a terminal, followed by systems shall be carried out by no later than December 31, status for customs purposes will be adequate for Oiltanking’s a description of the products handled by Oiltanking in part 2020. This will also entail new requirements and updates to business. three. The terminal installations are presented in detail in Oiltanking’s current IT system. In this context, Lars CLEVER AND WITTY the fourth section. Ultimately, there is a final exam in Moehlmann, Marquard & Bahls IT Development, gave a The recent workshop was a welcome opportunity to get to Cartoon characters which the user is taken on a tour of the terminal and guide participants presentation on NEWTON, Oiltanking’s new Terminal know the colleagues’ daily basis for working with excise required to answer questions related to the content through Oiltanking’s new Management System. It includes the obligatory excise tax and customs, and a successful platform for better e-learning program and customs-related processes and was launched at understanding actual developments and future Oiltanking Malta in June 2015. requirements.

10 CONNECTIONS CONNECTIONS 11 PEOPLE & PLACES PEOPLE & PLACES

We can, we care ... “Working as an operator spurs me to enhance my interpersonal skills and stimulates my ability to work in Operations effectively within a team.”

Ibrahim Al Ajmi, Oiltanking has various departments of Oiltanking Odfjell Sohar, which each and every one is crucial for a smooth, well-functioning work process. Operations, where Oiltanking colleagues work in shifts to ensure 24/7 service and other up-to-date when operators change security at the terminal, is one of them. shifts. Apart from this, no day is like the “Every day I try other and quite often things turn out On behalf of all their counterparts who my very best – as differently than expected. This is something work at Oiltanking’s 72 terminals around you learn very quickly, as Ibrahim Al Ajmai environmental and safety regulations and, someone once the world, six operators give some insight emphasizes. He started out as a trainee in of course, the weather and work conditions. advised me ‘If life 2010 before becoming promoted to operator “Honestly, getting used to working night about their daily work. They represent at Oiltanking Odfjell Oman in 2013. It is a shifts is a challenge. Sometimes I make Oiltanking’s six administrative regions: gives you lemons, fact that will never change affirms Danny real good use of the free time during the Asia Pacific, Europe, India, Middle East / make lemonade!’” Davalos of Oiltanking Texas City who has 40 day, sometimes not,” remarks Mirko years of experience as an operator. Vincovic, Oiltanking , pointing out Africa, North America and Latin America. Mirko Vincovic, Oiltanking Hamm, the challenges of adapting one’s biological Meet Jason Liu, Mirko Vincovic, Ravinder Germany clock to shiftwork. Hugo Cortea, Oiltanking Verma, Ibrahim Al Ajmi, Danny Davalos Constant change Brandsen, explains that family support plays an important role in coping with the and Hugo Cortea. Change is a constant on the job: the alternating work hours. In the case of Take a brisk walk as you get some fresh air? What may sound requirements of clients and the products to Ravinder Verma, IOT Palanpur, changes to like a leisure activity is no walk in the park for operators, but just be loaded / unloaded change, as do his eating and sleeping habits were useful one of their many responsibilities, rain or shine. Daily surveillance in adapting to the changing and safety checks of the premises and the terminal’s operating shifts. installations is important to ensure the operability and integrity of the equipment under their care. A constant monitoring of the line- “I try to connect Besides the ability to adapt to ups before and during product transfer is essential to prevent constantly changing contaminations and spills. Another routine task is bringing each with other conditions an operator should colleagues be able to manage stress overseas in situations and keep calm no matter what. Mirko order to share remembers vividly when a “I think my daily routine is just like knowledge.”

taking care of a baby, you have to keep Ravinder Verma, your eye on everything all the time.” IOT Palanpur, India

Jason Liu, Oiltanking Daya Bay, China

12 CONNECTIONS CONNECTIONS 13 PEOPLE & PLACES LEXICON

“The final result we want to achieve with Moving liquids is Oiltanking’s core Stop all our efforts is business. Proper control of the handled customer satisfaction.” and operated products is ensured by various measures which are Danny Davalos, implemented within the tank Gauge Oiltanking Texas City, USA operation, from the simple storage of liquids to more complex processes room. These gauging systems come is to safeguard against human error. such as blending. with programmable alarm features High high level alarms cannot be One important way to guarantee that enable the operator to set an changed by the control room operator Hands-on training is best control is that all storage tanks are alarm for when the stop gauge is as a dedicated password is provided to calibrated. Meaning that for every reached. Usually the operator in the authorized persons only. While one definitely grows with one’s product level, the quantity of product control room will program several When a tank is filled from a vessel (or tasks, a good technical education is is known. This is not only important alarms for each operation to alert him another tank), this works in a similar essential, and product knowledge like for the operator but also for custody when the loading / transfer is almost fashion. First a stop gauge is made how to identify chemicals is definitely transfer and the customs and excise completed, so he can notify the ship’s and once the operation has started, beneficial. That aside, all six operators authorities. A quantity is always linked captain and the loading master to the countdown to the stop gauge teenager had a swimming accident in emphasize that nothing is better than to a level, usually in millimeters. stand by to stop the pump and close begins. Usually multiple operations are the canal. A ship was in the middle of field training to complete the work profile. the valves. being carried out at a terminal, around the unloading process at Oiltanking’s Dealing with so many different people – In addition, operators have to know at the clock, and the control room berth while paramedics were trying to colleagues in logistics, and all times what kind of product is stored To avoid an overfill of tanks, which can operators are programming and find the boy. Ensuring safety and maintenance, as well as external contacts or discharged from where, at what cause huge environmental damage, an monitoring stop gauges in multiple holding back curious onlookers including clients, contractors, ship agents time, and in what quantities. For independent, hardwired high high tanks simultaneously 24/7, in addition entering the terminal for a better view etc. – calls for people who can manage instance, when the customer asks the level alarm is installed on each product to their other control room tasks. All was a tough task. Hugo also knows different personalities and cultures. And terminal to load a certain quantity tank triggering an acoustical and the above measures will allow Oiltanking what it means to deal with challenges. while it is not a hiring criterion as such, (nominated quantity) of product into a visual alarm in the control room. This to act on behalf of the customer and to One only has to call to mind that interestingly all six of the operators we vessel (or transfer it to another tank), ensure safe transactions of the products Oiltanking Brandsen operates not only interviewed describe themselves as the operator will calculate the quantity at all times. the terminal but also a 170-km detail-oriented and proactive. So left in the tank when the operation is pipeline. Or the demanding upgrading evidently these traits are also a plus on complete by subtracting the nominated process of dock 65 and 66 at Oiltanking the job! quantity from the quantity present in Texas City in which Danny was the tank before the operation. The involved, or the quantity left in the tank obviously water-logging comes with a level and so the operator Ravinder had to will know at what level to stop the cope with in India. pump (stop gauge). Waiting for the “I enjoy everything ship’s captain to tell the operator that related to the field his ship is full (or empty) is not an as well as new option, as this would mean the operator is not in control. challenges, since it All Oiltanking tanks are equipped with gives me the automatic tank gauging systems that display the levels (and quantities) of opportunity to learn product in all the tanks in the control something new.”

Hugo Cortea, Oiltanking Brandsen,

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In the spirit of the MARPOL Convention* Oiltanking Bremerhaven makes a significant contribution to improving the environment by offering to accept and Solid treat waste (slops and bilge oils) at the tank terminal, and then supply it to industry Solution as a secondary fuel.

When Oiltanking Bremerhaven built a treatment plant being pumped into the ultrafiltration system for final for oil-water mixtures in 2009, the idea was not only to treatment. serve maritime shipping as a supplier of fuels, but also to be a reliable partner in the area of waste management for The ultrafiltration system consists of several components liquid, oily waste. And so, as part of the MARPOL (working tank, oil separator and ultrafiltration modules). Convention* the tank terminal offers to accept, collect and Each module has two ceramic tubular membranes. When “BOM 1” Oiltanking's own treat waste – slops and bilge oils. Around 3,000 cbm of the dirty water is pumped through the membranes, these shunting locomotive in tank volume is available for this purpose. It also has its ultimately ensure that after filtration the water is clean Waltershof (Hamburg) own waste disposal barge (capacity 180 cbm) and a enough to be pumped into the public sewers. Strict limits suction / pressure vehicle with a loading capacity of 12 cbm. must be observed for the introduction of the permeate, as The area in which Oiltanking accepts waste covers the the treated water is called. The recovered oil phase is made On the Right Track entire Lower Weser area from Bremerhaven to , commercially available again as a secondary fuel to and the company also services ports in Lower Saxony such customers including steelworks, the cement industry and for Railroad Renewal as Nordenham and Brake. large combustion plants. So the investment in the water-oil mixture plant has paid off for Oiltanking, given that it is a The actual treatment facility (ultrafiltration) is housed in win-win situation for everyone involved: the environment, Thanks to the “private railroad undertaking approval” received for the Oiltanking tank two containers placed on top of one another. The bottom industry and Oiltanking. terminal in Kiel in 2010, the colleagues in Kiel and Waltershof (Hamburg) have been container holds a working tank, an oil separator, a permeate * MARPOL Convention, the International able to shunt railcars on official tracks since the beginning of the year. tank / container and cleaning station, while the upper Convention for the Prevention of Pollution from container houses the filtration (membranes) Ships from 1973 (and adapted over the years) and control electronics. The facility has a To be able to load/unload railcars economically and the operations staff at these tank terminals – like the diagnostic interface, so that error messages efficiently at the Waltershof (Hamburg) and Kiel sites, the locomotive operators and shunting staff – are appropriately are forwarded via SMS to a company mobile Oiltanking colleagues have had to shunt them on public educated and trained,” explains Detlef Cramer, Railroad phone. This ensures that any deviation from or tracks, too (i.e. outside the tank terminal). However, Manager for Oiltanking Kiel. “At least once a year, they disturbance of normal operation is identified companies that operate passenger and / or freight transport undergo continuing training, and are subjected to strict without delay, and that any necessary actions on third party infrastructure require a special permit and suitability monitoring by doctors and psychologists can be taken. must submit an application to establish a railroad accredited by the railroad supervisory authorities.” undertaking (RU). Various criteria must be met and it can How does the treatment work? take a while until the final approval is received – two and a The third Bomin tank terminal in Bremerhaven is still After sampling, the collected material is half years in the case of the Kiel tank terminal. However, coordinating with the relevant authorities to start carrying pumped into the Oiltanking receiving tank, the fact that Oiltanking Kiel now has an overall RU approval out marshaling services. Plans for training and qualifying where the product is heated to a temperature (not restricted to a particular site) makes it possible to colleagues who will work there in future are already in full of about 70° C. Hereby the oleaginous operate at various sites, so that Kiel can handle shunting swing. So the stage is set and one can only hope that the constituents separate from the aqueous phase operations in Waltershof (Hamburg) as well. authorities give the green light for this tank terminal soon. while it is in the tank (oil collects in the upper part, water at the bottom due to its higher “Railroad Managers” are responsible for the safe running of density). The oil phase can be sucked up by a railway operations at the sites. “It goes without saying that skimmer device and stored separately. The aqueous phase is pumped into a mixing and WHAT A DIFFERENCE The input material before (left) equalizing tank, where it is pretreated before and after filtration at Oiltanking Bremerhaven

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NICE ATMOSPHERE The weather was as pleasant as the talks

HAVING A BREAK Time to relax and A meeting also to exchange ideas full of insights

Over 100 colleagues from around the globe attended the Spring Meeting in Llucmajor, on the CELEBRATED CONSULTANT Claudio Spanish island of Mallorca, on April 21, 2015, continuing Fernández-Aráoz, author of “It’s Not the the annual tradition of a springtime get-together How or the What but the Who” was the somewhere in Europe. It’s difficult to say which event guest speaker at the Spring Meeting during the three-day meeting was the most fruitful as they all played their part in an interesting agenda brimming with useful information and activities: was it the update giving the latest facts & figures, the HSSE presentation and awards ceremony, the workshops where colleagues had to work in teams, the exploration of the city as part of a scavenger hunt, or perhaps the presentation by the guest speaker, Claudio Fernández-Aráoz?

INTERESTING TOPICS Colleagues were all ears

A senior advisor at Egon Zehnder and top global human resource decisions determine an organization’s expert on talent and leadership, Fernández-Aráoz has success or failure more than anything else. The been ranked by BusinessWeek as one of the most audience appreciated his engaging, edifying influential executive search consultants in the world. presentation – and also very much valued the He made a lasting impression on the participants of opportunities for small talk and exchanging ideas the Spring Meeting with his remarks about recruiting during the breaks and spare time between official the right people and making sure to place them in the events. right positions. He also underlined his belief that

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CUTTING EDGE The first Common User Terminal (CUT) in India is built and Setting a new operated by IOT On the Information Benchmark Superhighway India’s first Common User Terminal (CUT), built and operated by IOT, is In 2015, IOT introduced a number of digital expected to begin operations in July initiatives aimed at improving processes and 2015 (as of printing date). business development efforts. The Indian Oil & Gas industry has close to 300 terminals / depots supplying products to Getting and staying connected is becoming increasingly Operating Procedures (SOPs). Apart from features such as every nook and corner of the country. One of the major important in an information society with a competitive attendance regularization and Holiday Calendar, the issues faced by the oil and gas companies in India in economic environment. Therefore one of IOT’s resolutions Intranet includes Company News, Announcements, Opinion the last few years has been the need to resite various when it began the New Year was to harness the potential of Polls and Surveys, Leave Management, Travel Management inland terminals due to non-compliance with new safety digitization to streamline its internal and external processes, and Attendance Management systems. It is accessible to all standards, rapid growth of population in cities / towns • quicker implementation due to integrated EPC enhance customer experience and provide easy access to IOT employees and can be accessed through smartphones, engulfing terminals, and lack of space for expansion. The competencies of IOT policies and internal processes to its employees. Some laptops and iPads. oil industry is also faced with the challenge of trimming its • single point responsibility (Build Own Operate) with IOT initiatives have been already successfully implemented costs to maintain profitability in a deregulated market. ensured efficient project management and smooth while others are underway. IOT has also implemented state-of-the-art software and transition to Operations technology processes that are currently trending in the oil With these issues in mind, IOT has been a front-runner in • promise of high operating standards and strict compliance In early 2015, IOT began the task of transforming the & gas industry to enhance the operations at various IOT encouraging the independent terminals model since it with statutory norms by IOT website to reflect the changing digital needs and business terminals. These include an Online Work Permit System for began operations in 1996. Today, the oil industry too has • long-term contract provides stability and sustainability in environment. The new, improved website, which was dynamic real time monitoring and status of all active woken up to the fact that terminals on common user basis services, enabling oil companies to focus on marketing launched in April 2015, has many added features and new permits, iResponse for emergency pre-planning, training would be the right solution to the constraints faced by the and distribution. sections making it a go-to tool for existing and prospective and response, and Management of Change (MoC) which is industry. customers and employees. The new responsive design a systematic approach for dealing with change from the While the groundwork on this terminal began long ago, the ensures that it can be viewed on iPads, Smart Phones perspective of the organization. In January 2014, two oil companies construction of the terminal itself began in late 2013, with Laptops and PCs. Social Media such as LinkedIn, Facebook The EPC division at IOT has initiated a plan to digitize its (IOC) and Bharat Petroleum Corporation (BPC) signed a IOT Anwesha, IOT’s subsidiary, managing the entire and Google Plus are the latest platforms to give visibility to information-gathering procedures through the Project Long Term Services Agreement with IOT for the CUT being engineering, procurement and construction (EPC) for this businesses. Monitoring tool. This tool is a web-based real-time project set up in Raipur, Chhatisgarh India. This terminal, apart project. The Terminal, with a capacity of 190,000 cbm will The IOT Health, Safety, Security & Environment (HSSE) App monitoring system, which will ensure data logging from the from aiding in the re-siting of certain terminals for IOC and use road, rail and pipeline as a means of despatch and is an internal app that was recently launched for Android bidding stage through the execution of the project. It makes BPC, brings the following key advantages to the industry: receipt. 19 overhead tanks can store petrol (MS), super and iPhone users. The app gives employees access to key real-time data available at all times for quick management kerosene oil (SKO), diesel (HSD) and fuel oil, in addition to HSSE documents, and various formats as well as guidelines and decision-making, enabling the EPC business to have their • optimization of storage and distribution costs due to two underground tanks meant for ethanol storage. that are mandatory for all IOT colleagues at sites, terminals finger on the pulse of a project at all times. economies of scale and in the Corporate Office. The App is aimed at reducing This is just the beginning and while HSSE training time and cost, as employees needn't depend this terminal is expected to begin on documents or hard copies for accessing mandatory operations in July 2015 (as of HSSE files. This app can only be accessed through a unique printing date), IOT has already username and password that is generated for the employees trained its sights on repeating the once they download it on their phone. Raipur success story with the The IOT Intranet, launched in July 2015, is a portal for establishment of another terminal. employees to connect with their peers, share opinions and But that’s a story for another day … knowledge, make travel arrangements and ensure timely adherence to Human Resources policies and processes which are readily available for reference. It also acts as the INFORMATION IMPETUS The steps taken have put IOT central repository for all IOT policies and Standard in the fast lane of the information superhighway

20 CONNECTIONS CONNECTIONS 21 LEISURE & ENTERTAINMENT LEISURE & ENTERTAINMENT

Oiltanking terminal Oiltanking terminal Oiltanking: in Pisco, in Karimun, 24 HOURS in Pictures

While Oiltanking colleagues in the western hemisphere are experiencing a starry night, their colleagues in Europe 4.00 AM 4.14 AM 8.30 AM might be watching the sunrise, and for others in the eastern hemisphere sunset may not be far off. But no matter where Security personnel guide Part of the exercise: Oiltanking Koen Verniers (left) and Uwe we live, some of us are always busy. See what they were colleagues to the designated colleagues immobilizing another Luitjens on the ferry from evacuation zone during an HSSE colleague with a “broken ankle” Singapore to attend a meeting at doing during 24 hours on April 14, 2015 and May 18, 2015 exercise at the marine berth Oiltanking Karimun (dates randomly chosen for this article).

Oiltanking terminal Oiltanking terminal Oiltanking terminal in Brandson, Argentina in Daya Bay, China in Nanjing, China

1.30 AM 2.00 AM 3.00 AM 10.00 AM 10.15 AM 11.30 AM

Guillermo Izquierdo busy Miguel Battagliotto in Miguel Battagliotto (left) and Koen Verniers, Chattoo Instant drinking machines Just another day at work! in the laboratory the control room Guillermo Izquierdo taking a Chatterjee, Douglas van der Wiel, were installed on each floor Everybody is busy doing (mate) tea break and Uwe Luitjens (from left) to replace the old ones, thus her/his job! taking their positions for improving the water quality discussing the project in Karimun and decreasing costs (and the camera of course!)

22 CONNECTIONS CONNECTIONS 23 LEISURE & ENTERTAINMENT LEISURE & ENTERTAINMENT

Oiltanking terminal in India, office , Denmark

NIGHT 1.00 PM 7.00 PM 7.40 PM BECOMES DAY

Dinnertime for most colleagues Johnny Danielsen is Morten Olsen making the usual On the previous pages much – many of them meet at the opening a valve at the checks while “Genmar Argus,” revolved around the theme of time and you have seen, as the earth spins in-house canteen and enjoy the main manifold one of the biggest vessels ever on its own axis, that day and night freshly prepared food to call on Oiltanking Copenhagen alternate. However, this is not always the so far, is loaded with 54,147 MT case! An interesting natural phenomenon high sulfur fuel oil is the longest day of the year, the so-called, Summer Solstice. This can be observed on June 21 in the northern hemisphere and is often celebrated accordingly as Oiltanking Stolthaven terminal in Antwerp, Belgium Midsummer. Colleagues on the terminal in Tallinn have kindly 'captured' the midnight sun in an image for our connections magazine.

8.00 PM 8.48 PM 9.28 PM

Due to strong winds, the Because of the strong wind and A courier delivers a box of security officer double- for security reasons, an external brand-new employee checks the terminal gates company has to stop its repair manuals, which will be used works on tank 2450-2 during an information session the following day

24 CONNECTIONS CONNECTIONS 25 MIDDLE EAST LATIN AMERICA

A Lifesaving Donation Rewarding Safety Compliance TOKENS OF APPRECIATION DAS Venugopal (second from In light of its increased operational activities, Oiltanking Terminais in has left) and S. Sabapathy (third developed an Oiltanking Safety Compliance Award Program called OSCAR, designed from left) accepted a trophy and certificate on behalf of Star to help customers improve their safety performance and to reward safety compliance. Energy Oiltanking It was introduced in April 2015 and has been very well received.

In the last three years Oiltanking Terminais in Brazil year-end, the three top-scoring companies receive an About Thalassemia has multiplied its operational activities nearly five-fold, annual award. The truck driver with the best safety record going from loading and unloading 8,735 trucks in 2011 to is also chosen and honored annually. The word thalassemia comes from 43,497 in 2014. Additional activity also means an increase the Greek words “thalassa,” meaning in the risk of possible incidents. Oiltanking is committed to The program has been well received right from its “sea” and “haima,” which means minimizing its environmental footprint and makes every implementation on April 1, 2015. Customers have “blood.” Thalassemia diseases, effort to ensure safe operations and promote safety responded with interesting questions and have even come which can be diagnosed by awareness among the staff. Oiltanking Terminais is no up with safety suggestions, which are now being reviewed performing a Complete Blood Count exception. The terminal’s management also believes in the by Oiltanking Terminais. While it is still too early for a (CBS) test, are inherited blood importance of including customers in striving for an detailed assessment, it’s safe to say the program is a good disorders of hemoglobin synthesis. excellent and sustainable Health, Safety, Security and initiative that helps to boost the safety awareness and Essentially, the body does not Environment (HSSE) performance. Therefore, Oiltanking performance of all parties involved. produce enough hemoglobin, an Terminais developed a special program to help its customers important part of red blood cells improve their safety performance as well. The objective of that is primarily responsible for As part of its worldwide requires continuous management the “Oiltanking Safety Compliance Award Program” or transporting oxygen. The most corporate citizenship efforts, and treatment and often leads to OSCAR (with a nod to the Academy Awards), is to ensure common symptoms include Oiltanking strives to create an complications. a high level of safety during all operations. paleness, fussiness, a jaundiced additional benefit for society not complexion, susceptibility to only in the fields of environment, The Thalassemia Centre is an On March 31, 2015, the philosophy and rules of the infections, low appetite, and education, research, culture & outpatient daytime center that program were presented to all business partners and enlarged organs (usually the sports, but also through health & provides care and management for customers operating at the terminal in Vitória. In essence, spleen). These occur in the first few humanitarian projects. In February various inherited hemoglobin the program will recognize top safety performances in months after birth and become 2015, Star Energy Oiltanking disorders, mainly thalassemia, loading and unloading operations, and truck drivers who progressively more severe. Dubai, , sickle cell anemia and Hemoglobin are outstanding when it comes to matters of safety. The Thalassemia patients required donated around 23,000 euros to H disease. The idea of supporting third parties will be assessed based on two categories: regular blood transfusions as well as the local Thalassemia Center, which the tireless efforts of the regular iron-chelation therapy (to assists patients suffering from Thalassemia Center to provide „ deviation: all events identified as unsafe actions or remove iron and prevent iron thalassemia, a genetic blood suitable care and support for its conditions, e. g. disregarding the terminal’s safety rules, overload due to their chronic disorder. Upon accepting the check patients originated from Saba’s using inappropriate or unsafe equipment transfusion programs). from Star Energy Oiltanking’s HSSE daughter Sandhya, who visited the Manager DAS Venugopal and S. center as part of a school project. „ reportable case: all events that can result in material Sabapathy, Manager Finance & damage, product release or any personal injury. Administration, the center’s Director Dr. Khawla Belhoul At the beginning of a month each company starts with ten explained that patients in financial points. Points are deducted for any deviation or reportable difficulties often need assistance to case committed by the participating company’s employees manage this lifelong disease, which or agents. By the end of each month, the companies will SAFETY FIRST Oiltanking Terminais has Thalassemia be ranked according to the number of points they have initiated a program that rewards safe Normal left. Any company where no deviation or reportable case behavior among its customers occurred during a whole quarter receives an award. At

26 CONNECTIONS CONNECTIONS 27 NORTH AMERICA SPORT

WHAT A DIFFERENCE From ringing telephones and the hectic running around of a busy day at work, to smooth hovering in almost complete silence at a Beach height of 700 m! To Bay: A Cherished (Oiltanking Family) Team Spirit, Tradition The Beach to Bay race held annually in Corpus Christi has become a Texas tradition. Flying High It is the largest relay marathon in the and attracts runners from all over On May 20, 2015 eight colleagues the nation, as well as England, Kenya and Mexico. Approximately 2,600 teams totaling at Oiltanking Terneuzen in the over 16,000 runners compete each year. Netherlands soared to new heights during a balloon flight, and so did This year was the 40th running of this famous race, Planning such an event takes a lot of time and effort. Three their team spirit … which usually begins with a nice run up and back on North colleagues volunteered to make it happen, from organizing Padre Island's sandy beach, then over the John F. Kennedy the teams and arranging the lodging to transporting the Memorial Causeway, through the Naval Air Station, up participants to the starting line and the celebration party. Since the expansion of the Oiltanking Terneuzen near the village of Koewacht around 9:45 PM – perfectly Ocean Drive and ending in McCaughan Park. Each relay Mike Johnston, Tammy Kerr and Martha Picazo invested a terminal went into operation in September 2013 (16 timed for a beautiful sunset in the open field. team is comprised of six people who each pay a US $ 250 lot of time and effort in the worthwhile cause, and look additional tanks, 317.000 cbm) the original Customer entry fee and pledge to walk or run approximately seven forward to an even bigger turnout for next year's race. Service Team of two, Bob Bogaert and Pascal Pauwels has After the balloon was folded back and stowed in the trailer, km (4.4 miles). The race, which honors the Armed Forces, welcomed five new additions to their team over the past Omèr and his team surprised the colleagues with an official is also a traditional event for Oiltanking colleagues. This three years: Lisa Lapère, Rozanne van Lopik, Adri ballooning baptism featuring champagne and some nice year marks the 17th year that they, along with their families, Nieuwdorp, Martine Geertse, and Selina Grootjans-de snacks. Now the colleagues are all “dukes and duchesses of participated. A total of ten teams comprised of colleagues MAKE IT HAPPEN! It takes the runners’ Nooijer. With so many newcomers, and everyone working the ballooning guild”! from the downtown dedication, but also the volunteers behind around the clock to give customers the best possible the scene for a successful race * Erik de Bruijne from Operations joined the Customer Service Team in place office, Texas City, United Bulk service, there was little room for "quality time" for the of Adri Nieuwdorp, who was prevented from attending by an injury Terminals and Oiltanking team. Now, with the weather becoming more pleasant and Dupré Corpus Christi joined the help of chief operator – and owner of a hot air balloon the race. They teamed up – Omèr Verbist and his friend Koen Oudenaerd, a normal High flyer Omèr Verbist is the only balloon aviator in with the “Impact A Hero” working day was given a very special twist on a beautiful the Dutch province of Zeeland. He has owned his own organization, which provides spring evening in May: the team went hot-air ballooning! balloon for ten years and performs around 80 balloon immediate and ongoing flights a year with his team of volunteers. Balloon flying emotional and financial After grabbing a quick bite, at 8 PM the Oiltanking “crew”* involves a slew of rules and regulations, especially with support for severely wounded helped the ballooning team to lay out the equipment in the regard to safety. Above all, pilots require a license and post 9/11 combat veterans village of Hoek, in Zeeuws Vlaanderen, the region where must be officially registered with and their families. Each of the terminal is located. Among other things, it is very a governmental body, as does the Oiltanking teams ran or important to monitor the shape of the clouds. Little "fluffy their balloon. Every flight must walked for one of these clouds" had to disappear from the sky before the pilots be officially announced and veterans of the Armed Forces agreed at 8:30 PM that it was safe to fly. So the eight licensed. Also, landowners must wearing a bracelet with that ‘Oiltankers’ got into the basket and took off into the blue grant permission to use their land Hero's name. That evening sky – in complete silence! Among the sights clearly visible for take-off and/or landing. There after the race, in Oiltanking below were the Oiltanking terminal, the estuary of the river is always a team present on the style, all ten teams celebrated Scheldt and the city of Terneuzen. Amazingly, they could ground to track the balloon via finishing the race with a even see as far as the Belgian city of Antwerp! The balloon radio and assist during take-off dinner and some dancing. also flew over the brand-new "Sluiskiltunnel", which and landing procedures. connects the east and west side of Terneuzen, and when it More about Omèr’s hobby: crossed the village of Axel, it was even spotted by a couple www.ballonvarenzeeland.nl of colleagues on the ground. Eventually the team landed

28 CONNECTIONS CONNECTIONS 29 CULTURAL EXPERIENCES CULTURAL EXPERIENCES

If your stomach is rumbling, perhaps it’s time for dinner! But the time and the kind of food being served can vary widely depending on where you are. While the Although “time is money,” you Dutch enjoy a warm dinner as early as six o’clock, in had better take your time with Spain and many Latin American countries, the clock meetings in places like Asia Pacific, may strike nine or even ten o’clock before a warm meal Latin America and the Middle East Time in order to not offend your business is served. By that time, dinner in Germany would as a Cultural Factor already be cold, but it would have never been warm partners. Your vis-à-vis will be anyway, as Germans prefer to eat bread with cold cuts ready to talk business only after an in the evening, usually having appropriate “warm-up” round of In modern societies, there are 365 days in a year, a warm meal for lunch. small talk, often accompanied by 24 hours in a day, and all nations use standard Indians also tend to eat (several) cups of tea or coffee. time zones. However, the concept of time can vary late. Should you be invited by an Indian immensely between countries and cultures. We feel family, avoid being it’s time to have a look at some of those differences. impolite by aiming to leave about When a Dutch host invites you half an hour after over for a cup of coffee, better dessert is served. double-check the timing. Dutch people would more than likely assume you were coming in the Imagine a meeting is scheduled and in the U.S. In polychronic power distance) he focuses on. Short- evening after dinner, while Germans for 9 a.m. When are you expected to cultures, human interaction is valued term vs. long-term orientation refers would expect you for afternoon show up? A bit earlier or would this be over time and material things. Multiple to the difference in how cultures “Kaffee und Kuchen” (coffee and cake) around 3 or 4 PM, perceived as over-punctual? At 9 tasks are handled simultaneously, experience time and the importance corresponding to England’s “afternoon o’clock on the dot, or by 9:15, or even time is flexible and subordinate to of the past, present and future. tea,” which is traditionally served later? All of these are possible, with interpersonal relations. Examples for Cultures with a short-term orientation between 4 and 5 PM. the best of intentions and with no polychronic cultures are Latin will be more concerned with the past LTO scores mapped out offense in mind. The right timing America, the Middle East, sub- and present. Efforts and beliefs will could very well depend on the country Saharan Africa and Russia. be focused on matters related to the you are in and its cultural background. short-term. By contrast, cultures with Especially in these times of increasing a long-term orientation are more According to Edward Twitchell Hall,* globalization, Hall’s thesis about time concerned with the future, and focus there are as many different languages might be criticized as too stereotypical their efforts on future-oriented goals. of time as there are verbal languages. and generalizing. Focuses might vary In his book “The Dance of Life: The and blend, thus contradicting his time Knowing a person’s cultural time other dimension of time” (1983), he concept. Nevertheless, he does have orientation is crucial to managing, elaborates on how cultures structure a point, alongside the other cultural motivating and negotiating with them. their time. Each culture has a unique factors he identified such as space, Bearing in mind that other time concept of time and manages time in context and information, time is also concepts exist can also help to create LTO scores a different way. He distinguishes a factor that has a decisive influence mutual understanding and respect for mapped out between monochronic versus poly- on culture. each other’s conduct and customs. chronic concepts of time. Monochronic PERCEPTION OF TIME According to Geert Hofstede cultures follow the notion of one thing Another interesting study was done the time concept of 0 - 19 at a time: tasks are measured by by Geert Hofstede**, whose work countries differs and ranges 20 - 39 output over time. This concept centers on the study of cultures between short-time (lower 0 - 19* involves careful planning and across nations. He developed the scores) and long-time 40 (higher - 59 20 - 39* scheduling. Germany’s oft-cited concepts of short-term vs. long-term scores) orientation. 60 - 79 40 - 59* * efficiency puts it firmly in this orientation, one of the cultural 80 - 100 60 - 79 * Edward T. Hall, Jr. (1914 – 2009), American 80 - 100* category, along with cultures in other dimensions (individualism, masculi- © Geert Hofstede, Gert Jan Hofstede, Michael Minkov, "Cultures and anthropologist and cross-cultural researcher Organizations, Software of the Mind", Third Revised Edition, McGrawHill *In years Western and Scandinavian countries nity, uncertainty avoidance index and ** Geert Hofstede, (1928), Dutch social psychologist 2010, ISBN 0-07-166418-1. ©Geert Hofstede B.V. quoted with permission.

30 CONNECTIONS CONNECTIONS 31 LATIN AMERICA LATIN AMERICA

OUT OF THE BOX Serving the needs of electricity Generating Currently, there are two FPPs operating in required to be on-stream in July 2017, and companies generates new business opportunities for Panama and they have added 72 MW into COASSA is making available a 100 m berth the terminal in Colón Powerful New the system as of the beginning of 2015. for the electricity companies to dock any Next to the premises of Oiltanking’s of their FPPs to fulfil the tender. terminal in Colón, Panama, another Companies have contacted COASSA Business electricity company has been awarded a continually, since the terminal offers the power purchase agreement by the local perfect solution: a suitable berth to dock electricity distributer for an additional 90 an FPP with capacity of up to 130 MW, the MW of capacity. This will also be generated availability of fuel oil through COASSA’s by FPPs. Colon Oil And Services S.A. customer, proximity to the grid, and the (COASSA) and the latter electricity highest standards of safety and reliability company have entered into an agreement in the country. At present COASSA is in to provide the storage tank capacity for talks with an important electricity company the fuel needed for the electricity to dock and install a further FPP at the generation at the FPP, as well as the terminal. If everything goes as planned, construction and operation of a pipeline COASSA will have seized a unique (approx. 50 m) that will connect the opportunity which, although perhaps Oiltanking terminal to the FPP. outside of its core business, will certainly complement it and create significant value The story does not end here; the local by putting some of its assets to productive electricity distributor has issued another use which would otherwise be underutilised. tender to continue enhancing the power generation that is so urgently needed in Panama. Currently, COASSA has two berths which are rarely used and are highly suitable for docking FPPs without interfering with COASSA’s existing BUSINESS AS USUAL Oiltanking in operations. This new tender was for an Colón normally accommodates the additional 250 MW of power generation, increasing demand for marine fuels by vessels transiting the Panama Canal Over the past decade, Panama’s economy has and calling on ports in the area grown at an average rate of eight percent per year. Economic growth goes hand in hand with energy demand, which has been increasing at an even higher Recent developments in the rate. Although public spending and foreign direct efforts to enhance Panama’s investment have reached record levels in the last five power capacity are giving years, investment in electricity generation has not kept pace. As a result, Panama is now in dire need of rise to powerful new business additional power generation capacity. Currently, there opportunities for Oiltanking’s are two main sources for electricity in Panama: terminal in Colón. hydroelectric and thermoelectric plants (the latter based on fuel oil and gasoil). The quickest way to enhance power capacity in the country is to increase the capacity of the thermoelectric plants or add new ones, but this has its limitations, mainly due to the lack of available land. Panama has now come up with a brilliant idea: building floating power plants (FPPs), docking them at available berths and connecting them to the grid.

32 CONNECTIONS CONNECTIONS 33 PEOPLE & PLACES PEOPLE & PLACES Day to Night

Stephen Wilkes has been widely recognized for his fine art and commercial photography. His newest body of work is titled Day to Night. An ongoing photography project, it narrates the events and human activities of an entire day using a uniquely innovative

photographic process that fuses as many This series is a unique collection that moments as possible into one. perfectly captures the energetic flow from dawn until dark at well-known landmarks around the world. For his The very idea of a photograph is shoots, Wilkes gets up before dawn and that it captures just a single moment in takes the first pictures by daybreak. time. However the latest work of Often he uses a crane to get at least 15 Stephen Wilkes (born 1957), changes m above his subjects. During the day he the way one looks at a single still image. will continue shooting 1,200 to 1,500 “I imagined changing time in a single pictures until he finishes 12 or 15 hours photograph”, explains the renowned later. While taking pictures he is photographer whose photographs have constantly observing the view, watching been exhibited in galleries and museums for spontaneous events occurring in the around the world. His awards and scene and narrating a visual story as honors include the PDN Award of the hours go by. Only a selected group Excellence (Photojournalism), Time of about 50 shots will make it into the Magazine Top 10 Photographers, The Art final photograph, and the painstaking Directors Club Merit, to name just a few. editing process can take up to several “I began to explore this fascination with months. Beyond the narrative of light, time in a series of photographs called Wilkes utilizes customized technology to “Day and Night”.” achieve large-scale prints of breath- taking clarity and detail. The next opportunity to see his work on display is at the Bryce Wolkowitz Gallery in New York City, which starts on November 12, FLATIRON The iconic skyscraper and 2015 or www.brycewolkowitz.com. exemplary symbol of New York, The City That Never Sleeps, is also one of several pictures in Stephen Wilkes’ photo series called “Day to Night”

34 CONNECTIONS CONNECTIONS 35

© Stephen Wilkes, www.stephenwilkes.com LATIN AMERICA LATIN AMERICA

Where losers WE CAN, WE CARE Colleagues of Oiltanking became displaying not only winners sporting outfits but also sporting spirit In December 2014, Oiltanking Colombia organized a health screening that triggered a health and wellbeing campaign and a month filled with health-related activities in April 2015. Everybody united for the same goal: healthy Oiltankers!

Employees are a company’s most precious asset, HSSE departments hosted several activities at all Oiltanking so it is important to offer them the best workplace Colombia facilities to promote health consciousness among Biggest Loser” who lost a total of 8.7 environment possible by maintaining and improving their all employees and to help them eventually achieve a better kg proving that where there is a will health, safety and wellbeing. With this in mind, Oiltanking quality of life. The main themes of the campaign were: there is indeed a way! Another two Colombia started a cardiovascular screening program in prizes were raffled off among the AND THE WINNER IS December 2014, which prompted a health and wellbeing • Self-care as a company policy: talks about colleagues who managed to maintain Over a period of four month held in April 2015. healthy lifestyles and the importance of regular their ideal weight. And the ultimate finding was: The company’s first health and months Angelica Novoa medical checkups wellbeing month had a very positive impact on the Oiltanking Colombia’s became more health conscious resulting in Medical findings • Medical checkups: specialists including a employees and demonstrated their interest in maintaining healthy lifestyles. weight loss The results of the December screening were weighty: dermatologist, physiotherapist,nutritionist and Let’s keep up that healthy spirit! 70 percent of the employees who work at Oiltanking optometrist provided medical Colombia were overweight, and nearly half (46 assistance percent) were classified as obese. Based on this, the departments of Human Resource (HR) and Health, Safety, Security, Environment A Celebrated Neighbor Central) Association of Voluntary and Quality (HSSEQ), decided Firefighters,” “Instructor of ‘Collapsed to promote healthy Structures’ of the National Academy (and Colleague) of Firefighters” in Argentina, and • Nutrition: cardiovascular screening, “Coordinator of Training for the Body Mass Index (BMI) checkup, a cooking José Zanetti, HSSE Supervisor age of 20. During his 25 years of Provinces of La Pampa and Buenos workshop and talks about healthy eating at the Oiltanking Ebytem terminal at service he has experienced quite a Aires.” He has also lectured at dozens lifestyles habits Puerto Rosales, Argentina, began few difficult situations and has on of seminars and given training among the employees by • Wellbeing: workshop about techniques for working as a volunteer firefighter for several occasions even put his own courses in his area of expertise. carrying out a competition called coping with stress and a session of relaxing the city of Punta Alta at the tender life at risk to protect his neighbors in “Oiltanking’s Biggest Loser”. The contest aimed to massages an emergency. He has successfully For his contribution and tireless promote healthy weight loss in order to lower the • Recreation and sports: employees held various higher-level positions, commitment, the City Council of Body Mass Index and encourage colleagues to participated in aerobic sessions held at the e. g. as leader of the squad Punta Alta honored José Zanetti as a embrace a health-enhancing lifestyle. All of the Oiltanking Colombia facilities. (Commander), and has gained “Prominent Neighbor” of Coronel employees participated. distinction in various fields, e. g. as Rosales County, in March 2014 at the But who would naturally The cardiovascular screening “Instructor of the National Firefighter City Town Hall. The distinction and thoughtfully lose the in April showed a completely Academy” in Argentina, “Director of acknowledges his outstanding work highest percentage of different outcome. An incredible Training of the ‘Centro Sur’ (South as a firefighter, which involves weight from December 2014 64 percent of Oiltanking devoting himself to protecting the to April 2015? Colombia employees lost weight! wellbeing of every citizen, their ACKNOWLEDGEMENT José The five with the highest possessions and the environment. Zanetti (right) is honored as a April was promptly scheduled percentage of weight loss “Prominent Neighbor” by The For his colleagues, his efforts serve to be “health and wellbeing received an award. Among them Deliberating Council of Puerto as a shining example, and he has month.” Each week, the HR and is Angelica Novoa “Oiltanking’s Rosales County been much congratulated on them.

36 CONNECTIONS CONNECTIONS 37 LEISURE & ENTERTAINMENT LEISURE & ENTERTAINMENT

What’s the “Summertime” "Summertime" recently started for a the war. It wasn’t until the next World War lot of countries, meaning that clocks that DST made its return and was widely were set forward an hour and will be adopted in the North US and Europe as a Time? turned back to the “normal” time result of the 1970s energy crisis. Today DST after some months, in order to make is in use in over 70 countries, though the You can easily find out what time it is better use of daylight. Indeed the beginning and end dates vary depending on by checking your watch. A glance concept of daylight saving is nothing new. the country. outside to see if it is dark / light may TURN BACK As long ago as 1895, the New Zealander TIME? At least George Vernon Hudson came up with the And while the various arguments of DST you can turn back help in guessing the time, while a idea, making him a major contributor. On supporters and critics regarding its benefits the clock when rumbling stomach can also be an “daylight saving April 30, 1916, Germany became the first or disadvantages have yet to be conclusively indicator of sorts. You can even smell time” ends country to implement Daylight Saving Time proven, one piece of advice always remains (DST) As a way to save during the First timely: carpe diem! (from Latin: “seize the the time! Enough said, now it’s time to World War. Other countries quickly followed day”) read more about “time”. suit, but reverted back to standard time after

Short days, long days and closing time Time to wake up? Human beings and animals aren’t the only creatures that respond to day and night – plants do, too. It’s an annoying phenomenon: On the days you There’s no way to cheat, as the clock counts your Botanists used to think that the length of daylight periods a plant was exposed to was crucial to promise yourself a nice lie-in, you awake early, movements! whether or not it would flower. In fact, however, photoperiodism (the biological response to seasonal while on the days you have to get up early, the Ÿ Getting up becomes a no-brainer with some changes in the proportion of light and dark in a 24-hour cycle), depends crucially on the length of only reason you do so is the unforgiving ringing of brain jogging! When this alarm clock goes off, the uninterrupted periods of darkness. Interestingly there are plants that flower regardless of the length your alarm clock. But do you really get up when it screen that normally shows the time will display a of daylight hours (day-neutral plants), e. g. roses. “Nap takers” like carnations are plants that require goes? Here are some alarm clocks that show no plus or minus sign. To turn it off, you have to twist only a short night (long-day plants) and bloom only when they receive more than twelve hours of mercy and will drag you out of bed for sure: the dials to create an equation that makes sense. light. On the other end of the spectrum are the “long sleepers” like poinsettias, who need a long period Ÿ Ease into the day with soft and calming sounds! Ÿ It’s time to be puzzled! This gadget launches of darkness (short day plants) and flower only when the daytime is less than twelve hours long. Not with this alarm clock. Shaped like a vintage three puzzle pieces into the air. You’ll have to be blender, it produces such a cacophony of churning wide awake to return them to their matching holes Petals may close in response to changes in temperature styrofoam and absurd jungle noises, you will be in order to shut off the alarm. and the switch from day to night. In this phenomenon happy to get out of bed just to make it stop. called “nyctinasty,” plant cells pump out water from the Ÿ If you are addicted to your snooze base of the petals and cause the petals to wilt themselves button, this wheeled time keeper might closed to protect pollen. So if you see morning glories in help. After one snooze cycle, it rolls bloom, you can be sure it is morning, because their flowers off your nightstand and leaps up to only open in the morning hours and remain closed 90 cm. It will also continue throughout the rest of the day and night. You can easily beeping random patterns until smell that evening is approaching when you are near a you hunt it down. moonflower: at this time, it quickly opens its petals, Ÿ If you manage to stop this releasing a sweet fragrance, and doesn’t close them again alarm’s ringing you have every until touched by the light of day. reason to be proud of yourself: not only did you get up, you’ve EVENING PRIMROSES These flowers release already completed a small a sweet, delicate fragrance that heralds the workout as well. This 1.5-pound approaching evening – and besides smelling dumbbell clock will shut off only the time of day, you can actually hear it, too, after you do 30 biceps curls. when the plant’s buds pop open

© nandahome

38 CONNECTIONS CONNECTIONS 39 PEOPLE & PLACES PEOPLE & PLACES

Europe On Sunday, May 10, 2015, Oiltanking Stolthaven Antwerp welcomed some 450 people, including colleagues, family, friends and the public at large, to visit the terminal as part of the Belgian Open House Weekend of Chemistry. The program at the terminal started with a guided bus tour around the premises, which are currently undergoing an expansion. People could also visit the brand new promotional and Human Resource stand for job opportunities and a demo of the online Basic Operator Training. The youngest visitors played on the bouncy castle and participated in the fire brigade In a game. Young and old could also explore various physics and chemistry experiments. The success of this interesting and entertaining event was only possible with the voluntary commitment of THE FRIGATE SHTANDART Nutshell enthusiastic colleagues from all departments. A The 2000 replica of the ship is divided into a historic part nice result of genuine teamwork! The weekend (above the gun deck) and a was a hit at national level as well, with over modern part (former cargo bay). Europe Today’s Shtandart, a replica of the first warship 30,000 visitors turning up to explore the of the 18th century Russian Baltic fleet, embodies pure chemical sector. tradition. Peter the Great hoped that the original, which made its maiden voyage in 1703, would gain access to the Baltic Sea and break the supremacy of Sweden. When Empress Catherine I ordered an inspection of the frigate’s condition in 1727, the ship fell apart during testing. Thanks to the Project Shtandart initiative of 1994, a replica of the frigate was built CHEERS! within six years and set its sails for the first time in June Meng Zhou, 2000. The project’s current tasks mainly include teaching Neo Zhong, Miao Yu, seamanship, promoting team spirit Zhanglong and forming international contacts, Ai and Asia Pacific Oiltanking Daya Bay (OTDB) for example by participating in Tianbo has plenty of reasons to celebrate. Just recently, on regattas like the Tall Ships Races. Liu (from May 21, 2015, the terminal was named “2015 Best Traditionally, the Shtandart also left) enjoy Service Provider in China Chemical Industrial Park” birthday moors almost every year for by the China Petroleum and Chemical Industry cake and bunkering at Oiltanking Kiel, as it felicitations Federation (CPCIF). For the colleagues, this award did, for example, on April 17, from their is not only a recognition of their steadfast dedication 2015. However, no Oiltanking colleagues to work and commitment to offer 24/7 service and colleagues have ever (yet) sailed excellent performance, it is also a motivator that on it! keeps encouraging them to do even better. © Vladimir Martus, www.shtandart.eu

OTDB’s best service philosophy applies not only to customers but also to the employees themselves. Europe After over one year, the “EURO” project Out of respect and care for each other, every staff came to a successful conclusion when Oiltanking GmbH member’s birthday is remembered and each month received the merger approval on May 19, 2015. Oiltanking there is a collective celebration. No wonder GmbH is expanding its existing partnership with 3i colleagues feel themselves to be part of a happy Infrastructure by selling to the latter a 45-percent and healthy family! minority shareholding each in Oiltanking Terneuzen, the Netherlands, and Oiltanking , Belgium. The present transaction follows 3i’s acquisition in 2007 of a 45-percent stake in three other Oiltanking terminals: , SIGNIFICANT MEANING OTDB is the Malta and Singapore. An internal EURO party was acronym for Oiltanking Day Bay, as well organized on April 16, 2015 at the Sandton Grand Hotel as for the terminal’s operating concept: Reylof in Ghent to look back on the process and celebrate Outstanding service; Together, stronger; the successful transaction. Dedication to safety; Belonging

40 CONNECTIONS CONNECTIONS 41 734094545239523082 LEISURE & ENTERTAINMENT READER' S CORNER 403479234802340823 ... and Action! 840238042480524805 Try to solve our riddle and don't miss out on the chance to win! Please send your entries to: [email protected], or contact us by post: Oiltanking GmbH, connections Team, Admiralitaetstrasse 55, 248602486024680246 20459 Hamburg, Germany, or by fax: +49 40 370 99-499. NUMBER 802468024473462345 CONGRATULATIONS Quiz Solution Admittedly, the last quiz was a bitter pill to swallow. Many of you sent quite clever solutions 784025072358249502 but unfortunately nobody managed to guess all answers correctly: 1) the letter “s”, 2) 10,852,61510,852,615 bridge, 3) chimney sweep, 4) balloon, 5) snow, 6) hole, 7) washing water. 935802357023758245 HOURS NEW QUIZ One to nine People have different chronological Oiltanking colleagues work 24/7, as it 823507235087230750preferences and attitudes to working were. First, this is due to Oiltanking’s Are you in for a new brain Hexagon: the number hours: Early birds are said to be very global presence: while some of us are twister? We hope this new quiz directly below this number is productive in the morning while "night fast asleep, others are busy at a featuring symbol characters a prime number owls" seem to be at their best late in the terminal somewhere on the other side will bring some color to your Cross: this number is five or 582375235976956892evening. The fact is that work has to be of the world. Second, many of them life and is not so difficult that larger done, and one often wishes there were work in shifts, meaning that services it keeps you busy 24/7! All you Circle: at least one more than 24 hours in a day. While the and duties are carried out around the need to do is to find out where directly adjacent field (not system of a 24-hour day dates back to the clock. Exactly how many hours the the numbers one to nine go – diagonally) contains the ancient Egyptians, the expression 24/7 folks at Oiltanking work is meticulously each color always represents number nine 734094545239523082was first mentioned in the U.S. magazine documented at each Oiltanking location the same number. The symbols Square: this number is Sports Illustrated in 1983, in connection and evaluated / reviewed by the give additional hints about smaller than the number at with a phrase used by the basketball player Marquard & Bahls Health, Safety, which number it is (prime the bottom of this column Jerry Reynolds talking about his jump shot: Security & Environment (HSSE) numbers are 2, 3, 5, 7): 403479234802340823He claimed it was “good 24 hours a day, department. In 2014, the collective Circle: at least one of the directly seven days a week, 365 days a year.” annual working hours (including If the number in the field adjacent numbers (not diagonally) STAYING CONNECTED overtime / hours present on site) of all is even: has the value one The winners await a According to the American Time Use Oiltanking colleagues in the period Heart: this number is smaller than Square: this number is larger than handy USB port Survey – which collects information about from January 1 until December 31, the one on the right end of the same the number at the top of this column 840238042480524805the activities people do during the day 2014, was 10,852,615 hours. vertical line and how much time they spend doing Smiley: all directly adjacent numbers If the number in the field them – on an average day of an * Rest of the day : sleeping = 7.7h; leisure & sports (but not diagonally adjacent) are is uneven: = 2.5h; caring for others = 1.3h; household employed person aged 25 to 54 with activities = 1.1 h; eating & drinking = 1 h; other = larger than this number Heart: this number is larger than the children (in 2013), 8.7 hours are 1.7; Bureau of Labor Statistics, American Time Sun: This number can be divided into number at the far left end of this row 248602486024680246Use Survey (2013) spent on work and related the number directly above it Smiley: all directly adjacent numbers (not activities.* Hexagon: the number below this diagonally) are smaller than this number number is not a prime number Sun: the number above this field is a 802468024473462345 Cross: this number is smaller than five multiple of this number 78402507235824950242 CONNECTIONS CONNECTIONS 43 LAST BUT NOT LEAST

Until the sun

This picture with a touching history was captured by the renowned Italian sets photographer Matilde Gattoni (in 1974). While in Kuwait, she visited a camel farm located in the desert. A sandstorm had been raging for several days, painting the sky a permanent translucent orange. Baby camels were taking shelter behind their mothers, hiding their faces from the sand blown into the air by the wind. A farmer standing next to the photographer was approached by a white camel. It placed its head over its owner’s shoulder; the farmer then slowly lifted his arm to caress him. They remained in this embrace until the sun set.

Before Matilde Gattoni started her career as a photojournalist she studied History and Art History at the University of Strasbourg, France. Today she is a sought- after photographer whose clients include the UN. Her work focuses on human rights issues around the world. Her stories have been published in reputable magazines all over the world, she has won various prestigious international photography awards, and her works have been exhibited at venues like the European Parliament in Brussels, in Finland, the U.S. and Canada. We invite you to see more for yourself at: http://matildegattoni.photoshelter.com

© Matilde Gattoni THE WORLD OF OILTANKING VOL. 27/2 AUGUST 2015

WORKING

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