THE WORLD OF OILTANKING VOL. 28/3 DECEMBER 2016 connections EDITORIAL CONTENTS

Contents

ASIA PACIFIC 04 New Drive in 06 Nanjing’s Growth Process 08 A Project Ten Years in the Making

EUROPE 10 Oiltanking Steps on the Gas in Perpetual 12 Patience + Perseverance = Prøvestenen 13 The latest “Product Placement” 10 Processes 29 Meet DoRIS GAS 36 From LOTO to LTT

The global energy markets have been in turbulent functional skills to support employees, and waters for quite some time. As always, the enhancing their development is an ongoing process. 05 “Adopt a Spot” unpredictability and uncertainty resulting from The same is true for our commitment to contribute 33 Meeting the Nelson Mandela these ups and downs offer both challenges and to the welfare of the communities in which we 67-Minute Challenge opportunities. With the financial year 2016 coming operate. to a close, we are happy to say that, while Oiltanking Worth The Wait has not escaped any of these dynamics, we have As we work through all of these processes, we keep LATIN AMERICA 17 done well this year. past experiences in mind in order not to lose sight 22 A Place in the Sun of lessons learned for the future. Improvement is 23 “FUEL” in 24 Success in business cannot be measured by good not a one-time action. It is a perpetual, ongoing Successful First Transshipment OIL financial performance only. We strive to achieve process. By pursuing continuous improvement, we 24 excellence in everything we do. The mindset of are confident that Oiltanking will be well prepared 26 Smooth Operation seeing business as a learning process helps us to to continue being successful into the future. 28 With Full Voice continuously improve. Making our core processes more robust in order to maximize the potential of Read more about some of our projects and our global brand is one of the cornerstones of our initiatives, as you process all kinds of other 20 Project Enforce growth strategy. We have reinforced our focus on information in this issue, which itself has just 21 “Smilestones” in Turkey asset integrity and risk assessment, and the safety completed the printing process. processes at all our terminals – for colleagues as well as other stakeholders such as clients and Happy reading! PEOPLE 14 We can, we care ... in Assets & Operations contractors – are being carefully reviewed by all line & PLACES 30 Cultural Experiences | EAST Meets management. On March 22, 2017 Oiltanking will WEST in 34 conduct a worldwide Safety Day during which 34 Beefing Up on Argentine Asado BEEF corporate, regional and local terminal teams will Daan Vos Koen Verniers In a nutshell contribute to enhancing safety behavior throughout Managing Director Managing Director 42 the Oiltanking organization. To ensure sustainability Oiltanking West Oiltanking East Cover: This “nature in the future, the search for new talent, providing LEISURE & 18 Lexicon | The Refining Process vivante” painting is a ENTERTAINMENT 38 Connecting People and Information close-up of the colorful bark of a Rainbow Number | 5 43 Eucalyptus (Eucalyptus IMPRINT connections Vol. 28/3/2016 Published by Oiltanking GmbH, Corporate Center, Koreastrasse 7, 44 Process Peculiarities deglupta). Learn more 20457 Hamburg, , www.oiltanking.com, Telephone +49-40-37099-7485, Fax +49-40-37099-7499 46 The Strategy Process about the natural process E-Mail [email protected] Coordinator Gabi Wuestenberg, Manager Communications Editor Renate Eijkholt that results in this Reader's Corner Design raz design, Hamburg Print BEISNER DRUCK GMBH & Co. KG, Hamburg Published Three times a year 47 kaleidoscopic work of art, Copy Deadline vol 29/1 week 3, 2017 48 Last but not least | Living Art on the back cover.

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New Drive in Indonesia “Adopt a Spot”

PERFORMANCE Environmental consciousness at work: Our colleagues The terminal was at the Oiltanking Grindrod Calulo terminal in , built to handle the fuel requirements South Africa, took part in a clean-up-day on July 1, 2016. of a mining company in Indonesia Marquard & Bahls and its subsidiaries are committing The OTGC staff already has themselves to minimizing their environmental footprint – a high level of environmental and so are their employees. On July 1, ten colleagues at awareness, and OTGC often hosts presentations and At the end of May 2016, PT. Oiltanking Nusantara Persada commenced the Oiltanking Grindrod Calulo (OTGC) terminal in Durban discussions on the topic. While separate recycling bins are got up early to “walk the talk.” They participated in “Adopt the standard in Durban, their use leaves much to be operations of a new terminal in Sangatta, East Kalimantan, Indonesia. a Spot,” the Transnet National Ports Authority (TNPA) of desired. To encourage mindfulness in others, our colleagues Durban’s environment day initiative as part of “Join the try to set a good example, knowing that the best place to Indonesia is a large archipelago transfers from medium range oil finalized, enabling or ensuring a race to make the world a better place” (theme and slogan start is one’s own backyard. that still relies very much on resource- tankers (approx 30-55,000 DWT) to smooth handover of the project to for 2016 UN World Environment Day). The authority invited based industries such as coal mining. smaller barges, and subsequently Oiltanking’s O&M team. Since the end all stakeholders to help clean the port area, Maydon Wharf, It is also one of the world’s largest delivered to their existing small tanks. of May 2016, PT. Oiltanking Nusantara whereby each participating company was responsible for ENVIRONMENTAL CONSCIOUSNESS Please producers and exporters of coal. Its It was a rather inefficient procedure, Persada has managed the site’s three the area close to their own location. scan the QR code to watch our colleagues from Oiltanking Calulo Durban, South Africa, largest coal deposits are located in with KPC incurring vessel demurrage diesel tanks, each with a capacity of participate in a "Clean-up"-day on July 1, 2016 South Sumatra, and in South and East and substantial product losses during 25,000 cbm, as well as a subsea After nearly five hours of bending down to diligently pick up Kalimantan. A large range of domestic the transfers. In 2012, Oiltanking pipeline with a mooring dolphin litter from the roads, the adjacent properties and the beach and international coal mining signed a consulting agreement to located approximately three near the jetties, the companies have settled here and provide planning, designing, kilometers offshore. colleagues had every require substantial quantities of budgeting, permit and tender support reason to be satisfied with diesel. One of the biggest mining to KPC in developing a receiving The Indonesian coal industry their work. Their efforts companies is PT. Kaltim Prima Coal terminal. This project was completed underwent a rapid expansion. really made a difference. (KPC) with an annual production of in early 2014, and was then followed Currently however, due to weak global The area looked more than 40 million tons. This up with another agreement to manage demand and a coal glut, prices are low presentable again, and company alone uses approximately the of the project. Finally, and exports are falling. Nevertheless, approx. 25 kg of stray 2,500 cbm/day of diesel to run its towards the end of 2015, an Operations having a terminal in Sangatta will give rubbish had been neatly operations (at peak times: 3,500 & Management (O&M) agreement was Oiltanking a presence in this consolidated into more cbm). According to recent estimates, interesting market, and the team is than 40 bags. the diesel demand in South and East optimistic about finding further Kalimantan generally amounts to four opportunities to grow in this region. million cbm per year. DURBAN RENEWAL The Sangatta terminal project is the The Oiltanking Grindrod culmination of a development process PERSPECTIVE Oiltanking will Calulo terminal is located further step up its business in the harbor of a city that started in 2011/2012, when PT. of rendering services to the that is famous for being Oiltanking Merak proposed a solution mineral resources sector, the busiest port in South for KPC’s fuel-receiving operation. At which plays a vital role in the Africa and a leading the time, KPC relied on ship-to-ship Indonesian economy tourist destination

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Nanjing’s SIDE BY SIDE The construction of the two spherical tanks is also now well underway. Following one month of construction, two spherical tanks were assembled since the end of June 2016. To ensure high-quality welding seams, ten welders worked on the same tank simultaneously to avoid stress concentration during the welding. Welding on one of the spherical tanks was completed in mid-September, and the other the end of October 2016. Each finished tank has a diameter of 15 m and weighs 306 metric tons. Growth 08/2016 With a year of major construction Process nearing its end and completion SUFFICIENT STABILITY Piles with a diameter of 60 cm (PHC600) and scheduled for May 2017, it is time about 12 m long are driven into the soil to provide foundational support to check on the progress of for the cryogenic tank. The total depth of a pile position is 38 m construction at the Oiltanking 10/2015 terminal in Nanjing, .

The agreement between Trammo Shanghai and Oiltanking Nanjing to support Trammo’s growing ammonia trade in China with suitable storage facilities was signed in March 2015. Among other things, it involves the construction of one double- wall full-containment cryogenic tank with a capacity of 50,000 cbm and two pressurized spherical tanks, each with a capacity of 1,500 cbm. In addition, four refrigerators and two boil-off gas (BOG) compressors and related facilities are needed. The Ammonia Project officially commenced when the first pile was driven into the 02/2016 03/2016 08/2016 ground on October 12, 2015. Progress has been constant since then, as our visual visit to the site shows.

Ammonia storage is the latest addition to the wide range of product storage services offered by Oiltanking’s terminal facilities in Asia Pacific. The project is scheduled for completion and readiness to receive products on May 1, 2017. At that point, the cryogenic ammonia tank will be the biggest tank in Nanjing Chemical Industrial Park (NCIP), and Oiltanking Nanjing will have literally gained “tons” of experience in its construction.

A FIRM BASIS The foundation, a double-slab type, for the cryogenic WELL ROUNDED Construction on the IMPRESSIVE DIMENSIONS The tank takes shape: tank is laid. The bottom slab has a diameter of 54.4 m, and the tank began in March 2016. Five months the diameter of the outer shell of the cryogenic upper slab 49 m. A total of 4,087 cbm of concrete was used for the later, at the end of August 2016, the tank tank is 47.8 m at a height of 34.4 m. The cryogenic two parts of the foundation. shell and bottom had been completed. tank weighs approximately 2,630 metric tons.

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A Project Ten Years PROMISING OUTLOOK Once it is ready, MJ22 will be Oiltanking ’s twelfth jetty A GLIMPSE OF THE FUTURE in the Making This artist’s rendition shows a simulated berthing situation

between the existing jetties thereby enhancing vessel turnaround times and enabling our customers to handle more volume through the terminal. Ultimately, it is another step in strengthening Oiltanking’s foothold in the expanding Straits Hub.

All piles for the new jetty have now been sunk into the seabed, and construction of the headstocks is fully underway (at date of printing). The months ahead will see construction of the new platform deck, walkways etc. One Phase 6 of the terminal involves the addition of a new jetty keenly anticipated milestone will be the construction of a designed to handle vessels ranging from 1,000 DWT (barge 57-meter-long removable steel trestle. The pipelines and size) to 75,000 DWT (LR1 size), catering for a wide range auxiliaries running along this trestle can be disconnected of products such as MOGAS, gasoil, jet fuel, MTBE. Based and the entire trestle can be lifted out. It was designed to on data from year-end 2015, 3,975 vessels berthed at accommodate a water intake pipeline serving Jurong Island Oiltanking’s eleven existing jetties during the year. With that runs below the new jetty extension. With just a bit the addition of MJ22 Oiltanking will be well equipped to more patience, in less than a year the new jetty will be handle more vessels. The new berth will also create more ready – and open for business on June 1, 2017! flexibility as it allows for relocating MR and LR size vessels

After a lengthy development process of ten years, Oiltanking Singapore was finally able to begin construction on the new jetty MJ22 on July 20, 2016.

EARLY DAYS A snapshot from the phase when the headstocks were being Bang! Bang! Bang! From July 20, 2016, a new noise was constructed and black piles were still constantly heard at the Oiltanking terminal on Jurong protruding out of the sea Island, Singapore: the sound of piles being hammered into the seabed of the East Jurong Channel facing the manmade island. It is the soundtrack to a long awaited expansion. Oiltanking had conceived the idea of a jetty expansion about ten years ago with the aim of improving the terminal’s efficiency and customer service, as well as reducing the demurrage charges paidto clients. However, over the years the project encountered many time-consuming stumbling blocks that prevented the idea from becoming a reality.

And yet, the team set up to look into the idea kept going with unflagging determination and enthusiasm. They contacted the authorities, reviewed the requirements, engaged marine pilots, and carried out vessel simulations to demonstrate that it is possible to berth vessels within a tight channel, to name just a few of the many hurdles to be overcome. Eventually the green light was given, and construction on MJ22 has been in ACCESSIBILITY The new jetty MJ22 (shown as dashed lines) is located at the East full swing ever since. Jurong Channel facing Jurong Island

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By acquiring the Antwerp Gas Terminal N.V. on July 6, 2016, Oiltanking enhanced its position as a leading global independent storage partner for gases. Oiltanking Steps on the Gas in Antwerp

In a globalized world, the requirements for largest harbors, the Port of energy and feedstocks are changing. As a proactive Antwerp, which connects the site player, Oiltanking therefore aims to further diversify with the most important chemical its storage portfolio. One of its current strategic and petrochemical clusters while pillars is the establishment of a footprint in gas also providing direct access to the storage. Beginning of July 2016 Oiltanking took a North Sea. Deepwater access step fully in line with the group- and company (which can be further deepened), strategy by acquiring the Antwerp Gas Terminal as well as pipeline, waterway, rail (OTAGT). Headed by the Oiltanking European and road connectivity provide ideal Commercial and Business Development team, a large supply-chain links. cross-functional Marquard & Bahls project team has been working for more than half a year to bring this OTAGT is now being integrated into project to a successful close. The deal shows exactly Oiltanking according to the post- what can be achieved by utilizing in-house expertise merger integration (PMI) plan. The and working strongly together.

To underline the importance of the acquisition of the Antwerp Gas Terminal, the Supervisory and Executive WELL POSITIONED The recent acquisition will strengthen Oiltanking’s leading position as a Board decided to hold its provider of tailor-made tank storage services annual offsite Supervisory Board meeting in Antwerp this year and visited both process of integration is in full terminals OTAGT and Oiltanking Stolthaven swing. Antwerp. The acquisition has not gone unnoticed in our OTAGT is one of Europe’s largest independent LPG industry. As part of the acquisition, Oiltanking and and petrochemical gas terminals, and complies with its Regional Commercial team will focus on further the highest quality and safety standards. With an expanding the terminal, in the process combining existing capacity of 138,400 cbm, it offers storage, the long years of operational experience and throughput and distribution services for both professionalism of both organizations. pressurized and refrigerated LPG and petrochemical gases. The terminal is located in one of Europe’s

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Patience + Perseverance = The latest “Product Prøvestenen Placement” As of September 1, 2016, Oiltanking is the owner of the former When you take the German A4 motorway Shell depot on Prøvestenen, which has pipeline connectivity to the Copenhagen towards Gera almost the first thing you will see airport supply system. The acquisition strengthens Oiltanking’s position as a are Oiltanking’s tanks. Since the end of August leading provider of jet fuel storage capacity and logistics in . 2016 one of the large tanks has been attracting added attention due to its 80 square meters large advertisement for two universities – SRH Gera University of Applied Sciences for Health The Oiltanking press release reads: “Oiltanking GmbH for! Eventually, on April 26, 2016, the Assets Purchase and Gera-Eisenach University of Cooperative is pleased to announce that its subsidiary Oiltanking Agreement was signed with Shell and on August 16, 2016, Education. The latter has only recently been Copenhagen A/S has enhanced its position as a leading the land lease agreement. “promoted” from its status as a “Berufsakademie” provider of jet fuel storage capacity at (vocational academy) to a “Fachhochschule” by acquiring the former Shell terminal on the island of OTC has been busy with detailed investigations of the state (university of applied sciences); a fact of which Prøvestenen in Copenhagen.” It takes just seconds to read of the facility. Discussions are also underway with potential the city is justly proud. WORDS OF WELCOME The advertisements on the side of it, but finalizing the deal was a long drawn-out process. customers, to build a business case for bringing the 73,000 the Oiltanking tanks promote the city of Gera’s image Why did it take five years? cbm capacity back into service. Again, this will be a time- The advertisement’s text is not its only consuming and laborious process. But the new terminal will knowledge-related aspect – both the installation When Shell decided in 2009 to sell their depot and further enhance OTC’s position as a leading provider of jet of the ad and its manufacturing were a “science” in have been those in Jena, Weimar, Erfurt and Ilmenau. The Oiltanking Copenhagen (OTC) entered the picture, the fuel storage capacity at the airport, while the new pipeline themselves. The self-adhesive film is made up of 16 advertisement is part of a campaign to promote Gera as a initial proposal was to acquire the assets for a symbolic connection creates a much needed redundancy option. individual sections which were printed using an place to study. Oiltanking has been assisting the city of amount, with OTC assuming the environmental cleanup environment-friendly ink. After tank No. 32 had been Gera in its efforts to promote itself for many years now. For liabilities in return. However, this approach required the prepared for the adhesion process, an employee from the example, through tank advertising for the Gera-based consent of the Copenhagen port authorities. Based on an digital printing company (with a head for heights) installed “Goldener Spatz” (Golden Sparrow) German Children’s old investigation report, the Copenhagen port authorities the film from a lifting platform. Media Foundation (film festival for children’s films and TV). insisted on a guarantee by the parent company. The city is also the proud bearer of the title “Home of Otto To date, the best-known universities in the Thuringia region Dix” – an allusion to the fact that it is the birthplace of PATIENCE PAYS OFF The Asset Intense discussions ensued, and lengthy negotiations Purchase Agreement for the Shell famous German painter and printmaker which finally culminated in an agreement late last year. depot in Prøvestenen was finally signed Wilhelm Heinrich Otto Dix* (1891-1969). It A SCIENCE IN ITSELF after five years of negotiations Now it was possible to re- A lifting platform goes without saying that Oiltanking also engage in negotiations with was used to install provides space to advertise this fact on one Shell about the acquisition the self-adhesive film of its tanks! of their assets as well as on the side of the 25,000 cbm capacity * Wilhelm Heinrich Otto Dix is considered discussing the required to be one of the most important artists of Oiltanking tank th land-lease agreement with the 20 century and a leading figure of the "Neue Sachlichkeit" (New Objectivity) the port authorities. Good movement. He is particularly well-known things are worth waiting for his harshly realistic depictions of Weimar society and the brutality of war.

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The department’s vision is to support the Over the past few years, Oiltanking has development and experienced continuous, worldwide growth. This not only means more colleagues and integrity of Oiltanking’s assets, but also increased organization, coordination, and responsibilities. In order business assets to facilitate communication and workflows and guarantee the integrity of Oiltanking’s assets, the Assets & Operations (A&O) department assets was established in Hamburg, and the former by utilizing "Central " department integrated into cost-effective, sustainable it. The A&O department has been undergoing a and proven technologies. In order to WE CAN, WE CARE … continuous development process ever since. achieve operational excellence and outstanding safety performance – always in compliance with Today the A&O team at the head office consists of legal and corporate requirements – best practice 15 colleagues. Nearly all of them have extensive processes have to be implemented. How can this professional experience in their respective be achieved? … IN ASSETS & disciplines. Some colleagues have worked for Oiltanking for over 20 years at multiple locations To begin with, the A&O organization and functions around the world. The team also sports an are being reviewed in order to reach a consistent interesting mixture of nationalities: American, approach in A&O standards as well as processes OPERATIONS Belgian, Bolivian, Dutch, German, Singaporean, and project management. The challenge is and Venezuelan. The scope of individual duties obvious: Each terminal is different and comes with within the department are equally varied – but its own requirements. everyone on the team works with a view to making the A&O department the central competence Assisting with engineering projects worldwide is Motivated and dedicated employees around the globe center to support all A&O functions worldwide an obvious task, but there are also numerous CENTER OF are the basis for the success of Marquard & Bahls and across the Oiltanking group, from engineering and additional ambitious initiatives and projects in the COMPETENCE IN ALL operations excellence to compliance and business pipeline, such as “Review/update the Building its subsidiaries. Though they may work in different A&O MATTERS systems. Specifications", the production of an “Operations The Assets & Operations departments, all employees have one thing in common: Manual”, “cyber security for process automation”, team in Hamburg currently consists of They are all instrumental in ensuring that both internal The department’s vision is to support the and “developing e-learning modules”, to name just Andreas Dykierek, Fred development and integrity of Oiltanking’s business a few. By the end of the year, two elaborate Klaiber, Oliver Stanelle, and external processes run smoothly. This directly Rob Eijkholt, Stefanie Braun, Mauricio Orias, supports Oiltanking, as its terminals and other facilities Regina Schweißfeld, have to run smoothly in order to keep the business Alexandra Makarenko, PORTRAIT Yvan Tavernier joined Oiltanking in 2013 Yvan Tavernier, Uwe going. With 81 terminals in 23 countries across the as Managing Director of Oiltanking Stolthaven Antwerp. Lütjens, Sandra globe, this requires a great deal of organization Since 2016, he has worked at the head office in Hamburg Fernández, Serena Lee, as Director Assets & Operations, Oiltanking GmbH. He and Roger Porteles (from adherence to best practice. In the following, we and his Greek wife have three children; his sources of left); Ilario Falo and Tiran Lopez were away when introduce you to the Assets & Operations team at the inspiration include Nelson Mandela and Philippe Starck. the picture was taken Yvan loves design and art, and paints in his free time, in head office in Hamburg. With the support of their watercolor and oil. colleagues around the world they take care of the group’s assets and operations, as the name of their department implies.

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MAURICIO PRUDENCIO LEDDY EVANGELISTA Executive Director Oiltanking Managing Director Oiltanking Terminais: start-up of the Colombia: start of operations Worth terminal in Açu Port, , at the terminal in Puerto Bahía, The Wait 10 months Colombia, 18 months Patience is often of the essence when pursuing new projects at Oiltanking. Curious about how they kept processes going, we asked three colleagues from Latin America FRANKLIN MUÑOZ General three questions each. Here are Manager of Terminales del : takeover of the terminal their answers regarding their respective in Callao, Peru, 8 months MEETING From September 18-20, 2016, the global A&O management team came together at an offsite location at the Baltic sea to work on the A&O Manifest 2020 based projects and the time needed to realize them. on the Oiltanking strategy 2020. From left: Randy Carroll, Tiran Lopez, Martin Redivo, Yvan Tavernier, Yeong Kwek Leong, Sanjay Dawar, Andrew Drayton, Oliver Stanelle, Rob Eijkholt and Ansgar Maurer (Jeroen Lagerwij was present but not portrayed) What was the most challenging phase Setting clear objectives, scheduling, keeping the of your project? communication channels open, and working as a team were Mauricio: During the first phase of the project, the all crucial, as well as staying calm and focusing on key negotiations were the most demanding part. There were issues. projects will have been rolled out world-wide: integrity by improving their processes and three contracts regarding the investments, shareholders Leddy: Communication and respect are two important "Alarm Management", and "Key standards, keeps us motivated,” says Yvan and Operations & Maintenance agreement, that needed to motivation triggers. As the start-up was part of our Performance Indicators (KPI)". Tavernier, Director A&O. be evaluated in a period of just three months. We worked Operations and Maintenance contract, we did not have many hours a day, seven days a week to finalize them to much influence on the construction milestones. So keeping The spectrum of tasks handled by the A&O For information about a current A&O team everyone’s satisfaction and on time. In the second phase, people updated about the latest deadlines and requirements department is closely interwoven with the HSSE project, see “From LOTO to LTT” on page 36 we had to set up the organization, hire and train personnel, was very important. department’s area of responsibility, so the two prepare all the procedures, manuals etc., again in a very Franklin: What keeps us going is the understanding and departments work together closely. To maintain limited time. awareness that our job is not only important for ourselves ties with colleagues from abroad and exchange Franklin: I totally agree with Mauricio. The clock is always and our families, but contributes to the development of our knowledge, colleagues from the A&O head office ticking and so many things need to be done. This is country and its economic growth. meet with the Regional A&O Managers on a especially difficult when things are out of your hands and quarterly basis. Site visits ensure that the therefore not controllable. We had very little time to get What kind of experience department stays in touch with the colleagues on the permits to start operating, and had to work closely with did you gain from the project? the various terminals around the globe. An annual The spectrum the authorities in order to comply. Leddy: You cannot hurry things. E.g. newly hired people, Engineering Managers Meeting ensures that the Leddy: For me the recruiting and hiring of personnel was as motivated as they might be, need time to get to know technical side of things is covered also. of tasks handled by very tricky, as the starting day was under the client’s their new tasks, company culture etc. It is reassuring to the A&O department is control. We had planned to hire key positions six months in know that senior colleagues at other Oiltanking terminals “We have a lot on our agenda and it takes time to advance, to ensure enough time for adequately training the will lend a hand to people just getting started. coordinate worldwide processes. But knowing that closely interwoven with personnel. However, the starting date changed several Mauricio: The most important thing is to plan the necessary we can make a difference as we help other times … activities and resources ahead of time. We all enriched our colleagues to enhance safety, transparency and the HSSE department’s knowledge base by being exposed to new and multiple area of responsibility How did you manage to keep yourself tasks which were not necessarily our field of expertise. and your team motivated? Franklin: Our other nine Peruvian terminals are located far Mauricio: These projects tend to be like rollercoasters, from other facilities and have practically no competition. with highs and lows. Fortunately, our team was very But here we had to compete for customers, so we faced motivated from day one to expand our presence in Brazil. different challenges and gained new experiences.

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The Petroleum C1 to C4 gasses THE REFINING PROCESS From crude oil to end product, due to temperature difference fractionating 20°C column across the fractional RefiningProcess distillation column (hot at the bottom, cool at the top) C5 to C9 Oils, petroleum products, chemicals, biofuels and naphta gases are the substances Oiltanking handles on a daily chemicals basis, around the world. 70°C Many of these substances are produced by refining petroleum. Petroleum refining is an elaborate process to C5 to C10 petrol separate out the various hydrocarbon fractions* from fractions (gasoline) crude oil (unprocessed oil), also called petroleum. The decreasing in petrol for vehicles basic five refining processes are: density and boiling point 120°C – separate (by distillation or absorption), – crack (breaking large chains of molecules C10 to C16 kerosine into smaller ones), (paraffin oil) jet fuel, paraffin – reshape (rearranging of molecular for heating structure) 170°C – combine (combining smaller molecules to make larger ones) – treat (chemical removal of contaminants) C14 to C20 (diesel oils) The hydrocarbons (compounds) differ in their hydrocarbon diesel fuels chain lengths, resulting in different boiling points: The longer the chain, the higher the boiling point. Refiners 270°C lump certain compounds into groups called fractions. The crude oil oldest and most common way to separate them is fractional distillation: basically, you heat up (boil) crude oil (in the C20 to C50 fractional distillation column). As the vapor rises through (lubricating oil) lubricating oils, the trays in the column, it cools down and condenses to waxes, polishes form a liquid. The various liquid fractions are collected in trays, and may then be passed to condensers for further cooling before they are transferred to storage tanks. C20 to C70 fuels for ships However, very few components coming out of the fractional (fuel oil) and industrial distillation column are ready for the market. Many of them processes require further chemical processing (e. g. reshaping, fractions 600°C combining) into other fractions. Distillated and chemically increasing in processed fractions are then treated to remove impurities, density and such as organic compounds containing sulfur, nitrogen, boiling point >C70 residue bitumen for oxygen, water, dissolved metals and inorganic salts. After roads and roofing being treated, the fractions are cooled and then blended to make various products. Eventually, some of these products are brought by vessel, pipeline, train or truck to * Hydrocarbons contain a lot of energy. They are molecules that contain hydrogen and carbon and one of Oiltanking’s terminals. come in various lengths and structures.

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A "CLEAN" MESSAGE The new floor-cleaning machine paves the way for more cleanliness PROJECT

IOT-VITO has already achieved several important milestones in ENFORCE TRANSPARENCY The automated tool will help users to stay abreast their business project in Turkey*. A newly implemented automated web-based tool called of complex and constantly evolving regulations But their social projects count Enforce Plus helps IOT to ensure compliance with laws and as special “smilestones”. regulations, and to underscore one of its core values, integrity.

While compliance with laws and regulations is a (HSSE), Tax, Information Technology, and Finance, given for our companies, it can be difficult to stay on and other industry-specific areas of the company. “Smilestones” in Turkey top of the constantly emerging new rules and regulations across regional, national and international Based on these discussions, PWC compiled a list of Turkey and India may be many miles apart, but the to Aliaga, IVT’s CSR team watched an inter-school sports borders. To ensure legal compliance and integrity, a Laws applicable to IOT – Corporate, EPC and IOT-VITO (IVT) workforce agrees that children all over the tournament at another school. A team of children from key element in its core values, IOT initiated Project Terminalling areas, which was followed by a creation of world deserve to be treasured. And so, like its parent underprivileged families put in a great performance despite Enforce. The name refers to the Enforce Plus compliance compliance checklists for each department/site. PWC company IOT in India, IVT runs Corporate Social lacking proper sports gear to practice with. IVT contacted tracking software. Designed by the globally leading and the department heads also compiled a list of IOT Responsibility (CSR) projects in Turkey that provide the school administration to request a list of sports the audit firm Price Waterhouse Coopers (PWC), Enforce personnel who would ‘submit’ (update completion of children with better facilities at school or at home. children enjoyed. Then, on April 23, 2016, which is Plus has been implemented in numerous companies compliance tasks) and ‘approve’ (review/confirm Children’s Day in Turkey, the colleagues presented the across a wide range of industries. PWC was brought in completion of compliance) in the tool. IVT’s CSR team began their outreach schoolchildren with an assortment of cycles to support IOT with the implementation of the software, program in November 2015, at a school and sports gear. They hear that in the months which will help: PWC then ran a User Acceptance Test to check in Aliaga, near the terminal they are that have passed since, many of the children connectivity and access to the tool across IOT’s building. The team donated a new have been passionately practicing their favorite • ensure comprehensive coverage of applicable locations in India. This was followed by training floor-cleaning machine in hopes that sport. Doing so has not only improved their compliance obligations sessions for all users and central administrators to the children would be able to study in a game, but their attendance, academic • clarify compliance-related responsibilities familiarize them with the new program. Since its cleaner environment. performance and overall happiness as well. • increase awareness and accountability at launch, its users have been busy updating compliance operating levels details in the system and have extended their full Six months later, IVT revisited the While the colleagues did hope that their efforts • send out proactive alerts to eliminate missing support to their colleagues entrusted with ensuring same school, this time equipped with would create some happiness for the students of compliance deadlines timely compliance. boxes of crayons and drawing paper. and staff, the warmth and love they received in • facilitate centralized monitoring and reporting The colleagues led the children in a return exceeded anything they could have • provide automated reporting of compliance Enforce Plus will help IOT to achieve Compliance drawing workshop themed around imagined. The smiles they put on the children’s status, instead of manual compilations. Excellence by facilitating timely adherence to all legal hygiene and cleanliness. The colorful faces will endure in their memories long after compliance requirements. It is also a value-adding tool drawings showed how the topic has their work on the refinery project has been Project Enforce kicked off in December 2015 when the as it empowers IOT to take proactive measures. And become a cherished value for the concluded. Enforce Plus software was rolled-out to the IOT finally, the emphasis on ethical conduct underlines children, and the artists were rewarded * In September 2014, IOT and its joint venture headquarters, as well as its 16 terminals and three IOT’s cherished core value, integrity. with certificates of appreciation. company, IOT-VITO, won a contract for the project sites. Department heads helped to prepare a engineering, procurement, and construction (EPC) of tanks for the STAR Refinery at Izmir, Turkey. comprehensive checklist of laws and regulations across A little appreciation goes a long way to various departments, i.e. Human and Industrial building confidence in children. When Relations, Health, Safety, Security and Environment material encouragement is added in, SELF-EXPRESSION The their self-confidence grows by leaps children painted vibrantly and bounds. During one of their visits across all linguistic barriers

20 CONNECTIONS CONNECTIONS 21 LATIN AMERICA LATIN AMERICA

“Interacting with different areas and personnel was fruitful for A Place “FUEL” everyone involved“ in the in COLOMBIA

The incorporation of new talent through the international, centrally coordinated Sun trainee program named FUEL (my Future in Energy & Logistics) has created a Maximiliano Vedoya “I came here as part of my second stage of the FUEL training positive impact at Oiltanking Colombia. “THE SUN BELT” program. From day one, the personnel in 60 solar panels generate Colombia all made a huge effort to make me a considerable proportion feel comfortable. As part of the program I of the energy used at the In 2014 Marquard & Bahls rolled out a program to passed through different areas of the company, Oiltanking office building advance the recruitment and development of young talent with a focus on the project and engineering in Cartagena across all subsidiaries, divisions and national boundaries: departments. I was allowed to actively FUEL (my Future in Energy & Logistics). During the past participate in the daily activities. While I learnt twelve months, two young colleagues have enhanced their a lot from them, I also felt that I was able to The Oiltanking terminal in Cartagena, skills and knowledge at the Oiltanking terminals in contribute significantly and help out if only by Colombia, takes its energy consumption Colombia through FUEL. putting forward a different point of view.”

very seriously, and has now taken another Andres Gerena from Colombia and Maximiliano Vedoya step in embracing solar energy. The from both rotated through several departments, giving them the chance to interact with a variety of benefits are twofold: The step helps to ANOTHER BRIGHT SIDE The truck-loading personnel to stimulate their learning and understanding. save energy, and makes the terminal less station at the Cartagena terminal uses solar They were actively involved in the day-to-day business energy for its LED lighting dependent on the public grid. and participated in various projects at the Mamonal and Puerto Bahía Terminals, where they provided valuable The fact that Colombian public policy now encourages the input for the Innotanking innovation program and made Oiltanking Colombia’s “Innotanking” innovation use of green technologies and especially solar energy, valuable contributions to studies on working hours and program has been the source of many ideas, including how combined with the high cost of electricity, was - beyond tank-truck dispatching, to name just a few examples. to use available resources to reduce waste and/or to increasing environmental consciousness - another trigger improve the company’s sustainability scorecard. The latest in the search for (cost-) reducing energy solutions. In this So the FUEL program doesn’t just benefit the trainees, Andres Gerena “I had a mentor who set proposal involved relying more heavily on the sun as a connection, Oiltanking Colombia decided to step up its use who gain essential experience. Oiltanking Colombia really interesting yet challenging goals. The source of energy. With up to 12 hours of sunshine per day, of solar panels to reduce its energy consumption and recently conducted a survey in various departments at the most remarkable experience was working as an this is clearly a bright idea. consequently reducing its carbon footprint as well as two terminals. The colleagues unanimously indicated that operator. Performing the tanker operations at operative costs. the trainees’ fresh thinking sparked practical solutions and 45 °C while listening to our personnel’s stories Since July 2016, the Oiltanking office building in Cartagena ways of looking at the problems presented. Their drive made me appreciate the work they do. In has generated its own electricity thanks to sixty 260-watt Several other innovative ideas concerning the use of solar and dedication, coupled with their analytic skills, resulted summary, I gained extraordinary and solar panels newly installed on the roof. They can produce energy have also emerged thanks to Innotanking, including in very useful proposals for improvement. immeasurable experience at Oiltanking, on both up to 2,000 kilowatt-hours of electricity per month, or 40 the idea of using it for certain control instruments (located a professional and personal level.” percent of the building’s actual monthly energy far away from the connection points), which is currently Oiltanking believes that the FUEL experience will help to consumption. The terminal’s first – and highly gratifying – being reviewed. If it is technically feasible, this will provide build young leaders. The participating talents and their “I feel proud and privileged to experience with solar energy dates back to 2012, when the a more practical and inexpensive solution. It will be exciting multidisciplinary approach, combined with the knowledge be one of Oiltanking’s first truck loading station was outfitted with solar panels to to see what else will come to light in the future under the of senior colleagues, will help the company to meet its FUEL trainees in Colombia“ power the LED lights that illuminate the loading area. nurturing rays of the Innotanking program at the Cartagena strategic objectives going forward. terminal!

22 CONNECTIONS CONNECTIONS 23 LATIN AMERICA LATIN AMERICA

READY FOR BUSINESS The berth's depth allows to Successful receive Suezmax vessels

First Transshipment while the South berth will offer transshipment between Suezmax ships only. On August 29, 2016, (T-Oil), operated by “The onshore transshipment operations Oiltanking Açu Serviços, successfully carried out its first are the first phase; the second phase, transshipment operation at Açu Port, Brazil - an important the construction of an onshore terminal, is on our priority list. We have already milestone for Açu Port. started prospecting potential clients,” The T-Oil transshipment terminal is the first says Mauricio Prudencio, Executive Director independent ship-to-ship terminal in Brazil, located Oiltanking Terminais, talking about the company’s close to the two main offshore crude oil basins plans for the future. “T-Oil offers a safe and (Campos and Espirito Santo) at a distance of responsible solution. In addition, our operation approximately 150 km from Açu Port. On August provides cost savings for clients and will increase 29, 2016, T-OIL carried out its first oil transshipment the competitiveness of Brazilian crude.” operation between the vessels Bossa Nova Spirit and SKS Sinni. After 17 hours of pumping an average of 9,350 cbm per hour, both vessels were TRANSSHIPMENT Please scan ready to depart again. the QR code in order to watch a video about Port Açu How does transshipment work? While one ship is moored on the quayside, the other one stands alongside. Both are surrounded by containment barriers. The operation takes place inside the jetty, enabling safe and quick procedures, all year long.

T-OIL currently has a depth of 20.5 meters, which allows it to receive Suezmax vessels. Its depth is being expanded to 24.5 meters by the end of 2017. This greater depth will enable Açu Port to receive Very Large Crude Carriers (VLCC) for up to 320,000 tons at T-OIL. The terminal’s North and Central berths will be equipped for transshipment between VLCC and Suezmax ships,

TRIUMPHANT DOCKING MANEUVER The SKS Sinni berths at the T-Oil terminal for transshipment

24 CONNECTIONS CONNECTIONS 25 LATIN AMERICA LATIN AMERICA

VERSATILITY With the variety of products handled and 24/7 harbor operations all year long, the Smooth Operation terminal in Callao is very convenient for clients

Oiltanking’s Terminales del Peru terminal in Callao, Peru, is an interesting case study in The Callao terminal is the largest of the eleven storage its catchment area. It is connected to a railway network integration processes. A human one with colleagues joining a new team and terminal, terminals operated in Peru by the GMP-Oiltanking and its own dock inside Callao port. This port has the and a geographical one in Lima and Callao, as well as Peru as such. consortium. Its current capacity is 170,000 cbm, but with advantage of operating 24/7, 365 days a year, as compared an expansion of 55,000 cbm in the works and a second to the rest of the ports and berths of Peru which are subject expansion of additional 30,000 cbm under discussion, the to unpredictable closures due to bad weather conditions or Callao on the shores of the Pacific Callao is also the site of a terminal total storage volume in Callao is expected to increase to raging seas (mainly in winter). Ocean in Peru has been one of the that became part of the Oiltanking 255,000 cbm by mid-2017. The terminal handles a variety most important ports of South network in September 2014. At the of fuels including gasoline, jet fuel, diesel, IFO and LPG, of During the first months of this year, Callao Terminal opened America since colonial times. It is time, the Terminales del Perú which it handles more than 175,000 cbm monthly. The its doors to two new customers who wish to enter the local built on and around a peninsula and consortium (equally owned by terminal supplies 33 percent of the fuels consumed within market and who are the driving force behind the planned BRAZIL PERÚ includes several islands, and today is Oiltanking and its partner Graña y expansions. Based

one of the six districts that make up Montero Petrolera – GMP) won the on these customers, the Constitutional Province of Callao. bid for a 20-year operations & the prospect of ARGEN- COLOMBIA THAT'S THE SPIRIT The colleagues So Callao is not only the name for the maintenance (O&M) contract with the providing ancillary ECUADOR TINA make a great team that looks old downtown area but also for the state-owned oil company Petroperú. confidently ahead services, and its district and the entire surrounding This involved the Callao terminal excellent team Bogota region. Together with the Province of team joining Terminales del Perú. spirit, our colleagues Lima, it forms the Lima-Callao Thanks to the enthusiasm, in Callao are BRAZIL Metropolitan Area. Although they are professionalism and dedication of confident about the TdP Eten separate administrative provinces, everyone involved, the integration future of their Salaverry PERU TdP Callao and Lima are linked in many went smoothly, allowing for an business. TdP Chimbote ways: socially, culturally, historically, uncomplicated, safe transfer of Camisea Gas TdP Supe La Pipeline Pampilla Malvinas and of course economically. Today operations right from the start. Also, Lima Callao TdP Office CT Callao is Peru’s #1 port in terms of the team’s commitment to safety and Conchan Cusco Camisea NGL CT Pisco Pipeline traffic and storage capacity. It is still operational excellence allowed the Juliaca one of the most important ports in terminal to surpass its previous OTAS Paracas San Nicolas Marine Berth CT LQS Latin America, ranking 7th in 2015. safety record, racking up more than Matarani Terminal cities CT Pipeline Gas & NGL Mollendo It is also the 3rd-biggest in South 1,000 days without disabling Oiltanking Andina Services Paracas Ilo Marine Berth CT America (after Santos and accidents – a feat they have every CT Consorcio Terminales (CT) CHILE TdP Terminales del Peru (TdP) Cartagena), and #1 in the South reason to be proud of! LQS Logistica de Quimicos del Sur (LQS) Pacific region.

26 CONNECTIONS CONNECTIONS 27 LATIN AMERICA EUROPE

With Full Voice Meet DoRIS Oiltanking Ebytem continues its sponsorship of the Children’s Choir in Punta Alta, Argentina, reiterating its commitment to supporting the community. In September 2016, Oiltanking Logistica Brasil became the first Oiltanking site to use the Group’s new Document Reporting Internal System, or DoRIS. It will gradually come to replace the Oiltanking Information Management System (OTIMS) formerly used by colleagues around the world.

EAR CANDY The choir has already earned COMPLIANCE MEETS numerous accolades performing at public DoRIS will help you organize assigning the respective CONVENIENCE All important management events in the city and environs yourself and keep your house in responsibilities. Many of documents will be readily When these children sing together, you can hear the Music order, review your processes and our terminals are certified to available around the clock enthusiasm even through closed doors. Since 2015, rethink your structures. What sounds international standards, such as thanks to DoRIS „ increases a child’s attention span Oiltankling Ebytem has sponsored the Children’s Choir of like an extremely helpful new colleague ISO 9001, or are planning to Punta Alta, Argentina as part of its Corporate Social „ helps develop a child’s listening skills is in fact the successor to OTIMS undergo such a certification. Responsibility (CSR) efforts. Led by former professor and „ stimulates the brain (Oiltanking Integrated Management composer Valeria Llaría, the choir provides a cultural „ relieves stress System): an electronic system used Management Systems are not Deutschland and Oiltanking GmbH space for children aged between four and 18 in the Punta for organizing our document electronic systems but a way of now preparing for roll-out and the ARA „ is fun to listen to Alta community. Meeting and playing music together management and reporting, custom- working that affects all of an region to follow soon. keeps the children occupied in their free time, nurtures categorized to reflect our processes. organization's processes. So, although their musical and creative side, and improves their DoRIS itself is not the management So if you are looking for a tool that can vocal training – and their self-esteem, as they Oiltanking’s management decided to system, it serves as a valuable tool to help you control your documentation have already earned some accolades from replace OTIMS with a system that is better manage documents related to related to management systems – the community! user-friendlier, less costly, and easier the management system, and meet DoRIS and make her part of your to handle – and preferably an in-house automatically carries out workflows team! The choir was inspired by the work and development. An interdisciplinary related to this document control. It spirit of Haydee Ferreti, a renowned team from Oiltanking in Hamburg provides a structure for storing, professor who used to lead a number joined with Marquard & Bahls revising, approving and distributing of choral groups in the city. Today colleagues and the IT department in documents in accordance with the Valeria Llaría carries on Ferreti’s working with regional Oiltanking Deming Cycle, or PDCA: plan, do, legacy, and never tires of emphasizing representatives to develop a system check, and act. A terminal running the crucial role music plays not only for that would meet these criteria. DoRIS should essentially be prepared the participating children, but also for for an internal or external audit at any their families, and in human communities Processes form the heart of DoRIS. Its time. in general. setup defines which departments are responsible for and participating in The first terminals to actively use the Oiltanking agrees wholeheartedly. And because each of the management, core and tool are Oiltanking Logistica Brasil and it also believes that social commitment to the support processes. The documents are Oiltanking Columbia, with Oiltanking community helps establish a trustful relationship with then sorted accordingly, automatically Asia Pacific, Oiltanking Calulo, Oiltanking local people, the Puerto Rosales Terminal once again sponsored the Punta Alta Children’s Choir this year.

28 CONNECTIONS CONNECTIONS 29 CULTURAL EXPERIENCES CULTURAL EXPERIENCES

1 2

EASTMeets WEST 3 in Hamburg

Serena Lee, our colleague from Singapore, has worked as Senior Process Safety Manager Assets & Operations at Oiltanking GmbH in Hamburg, Germany since July 2016. Over the past few months she has gone through a lot of “familiarization processes”…

“Moin, moin!” I greet you with a phrase which is where I was born and raised. Signing my contract a typical Low-German salutation. I heard it for the meant not only taking up a new position but also first time when I arrived in Hamburg in July 2016. By moving to another country (one I had never had the now I know that it means not only “Good morning” chance to visit yet). The journey of adaptation, but can be used throughout the day. Why some say moving and settling – both professionally and “moin” and others “moin, moin” I will figure out personally – has been challenging but exciting. sooner or later! Just like all the other things I’ve 4 5 come across since joining Oiltanking in June 2016. It is interesting what kind of impressions one absorbs immediately when abroad. Mine is that the weather In June 2016, I was hired by Oiltanking in Singapore, is a huge deal in Hamburg. When the skies are blue and sunny, people flock outside to al- fresco dining areas or bask in the sun on their picnic mats. I find the notion PORTRAIT After earning her degree in invigorating – enjoying the best of Chemical Engineering, Serena Lee spent everyday. From the office, we too make several years working in project development, the best of our lunchtime. One time, and gained broad experience in process when we were still at the old office design and safety. In June 2016, she was building and the skies were really clear, hired by Oiltanking and has since worked as we took a quick lunch and headed to Senior Process Safety Manager Assets & nearby St. Michael’s church (the “Michel”). Operations at the office in Hamburg. One could climb up to the top but we took the lift (there are 453 steps!) and had an

1 The City Hall, built in 1897, has an impressive and eclectic architecture 2 Labskaus: a culinary speciality in Hamburg 3 Serena developed a thirst for sparkling, non-alcoholic beverages 4 New landmark: the concert hall Elbphilharmonie 5 Harbor rounds trips are particularly popular by tourists

30 CONNECTIONS CONNECTIONS 31 CULTURAL EXPERIENCES SOUTH AFRICA

6 7 Meeting the Nelson Mandela 67-Minute Challenge

As part of its efforts to contribute to the welfare of the communities Oiltanking operates in, Oiltanking Grindrod Calulo Terminals (OTGC) has been involved in several Corporate Social Responsibility activities. A “soup kitchen” in honor of Nelson Mandela Day* is one of them.

One of the issues associated with rapid urbanization in make the daily hardships of life in the community disappear. South Africa is the growing number of unemployed, However, it is one way to show the community that we destitute people. Right from the think and care about them. And start, Oiltanking Grindrod Calulo more importantly, the “soup (OTGC) has shown its commitment “It is in your hands to kitchen” event brings people excellent panoramic view. A nice and different way to different types of materials. There is no free and to enhancing the wellbeing of together to share food, have a see Hamburg. Coming from a country with pretty frivolous usage of plastic bags at shops or groceries people in the community through make of our world a chat and connect with each other. homogenous weather all year round, I have also stores. All-in-all, a very eco-friendly community a variety of projects. better one for all.” It may be just a bowl of soup, but learnt to be better (and more fashionably) equipped which I appreciate. as the Mandela Foundation stated: Nelson Mandela (1918-2013), South for any weather changes on a daily basis. The local Nelson Mandela “Cumulative action, even starting African anti-apartheid revolutionary, As I still try to settle down in Hamburg so far my Foundation has for years promoted politician, and philanthropist with one small step, can be Another topic that often matters when you are in a experiences center mostly around daily life in the the Mandela Day initiative to transformative.” foreign country is food. Moving beyond the (in) city, which has a positive and efficient atmosphere. I mobilize people into helping the famous Curry Wurst*, Labskaus** and other typical look forward to many new discoveries and revelations needy: Since 2009, each year on July 18th – Mandela’s * Nelson Mandela International Day was launched in delicacies, the cuisines and cooking ingredients about Hamburg and the German way of life and birthday – it has called upon citizens of the world to spend 2009 in recognition of Nelson Mandela's birthday on July 18, by a unanimous decision of the UN General Assembly. available in Hamburg are international. After a bit of culture. And, I will try to learn at least bits of the 67 minutes helping their community in any way possible to It represents a global movement to honor his life's work searching I found Natto beans in a small Asian store! German language. This brings me back to “moin, honor his 67 years of dedication to the defense of human and act to change the world for the better I too have developed an affinity to sparkling non- moin”. They say the word could derive from the Dutch rights and decency. As the Foundation states, the objective alcoholic anything and have started to concoct my meaning “beautiful” or “good”. Indeed I often hear is to “inspire individuals to take action to help change the own ”schorles” (spritzers). Of course, I collect the my Dutch colleagues saying “mooi, mooi” when world for the better and in so doing, to build a global WHAT’S COOKING OTGC colleagues plastic bottles as there is a structured system for discussing things in Dutch and being in favor of movement for good.” The day provides an prepare large pots with home-made soup recycling with different bins and collection days for something. So let me finish by saying “moin, moin” opportunity for people to follow in the again - but this time with the Dutch connotation, as I footsteps of Mandela and to demonstrate love being in Hamburg. Living and working here is a that togetherness and solidarity will great experience. prevail over the goals pursued by people 8 interested only in themselves. * Curry Wurst: pork sausage with curry sauce ** Labskaus: a dish made with potatoes and cured beef, At 1 p.m. on July 27 in Durban and July mashed beet root, and accompanied with rollmop herrings 29 in , OTGC employees had an opportunity to give back to the community in the spirit of Mandela Day and the 67-minute challenge.* The colleagues manned the soup pots, ladling out homemade soup to the residents of the surrounding communities. Four hundred 6 Spectacular view on the top of the St. Michael's church 7 The Landungsbrücke loaves of bread were also distributed, (floating dock) is a traffic hub8 Hamburg is along with refreshments, fruit and treats. also called "gateway to the world" A bowl of soup and some bread won’t

32 CONNECTIONS CONNECTIONS 33 PEOPLE & PLACES PEOPLE & PLACES

Argentina is famous for many things. One of them is Asado – the Latin American answer to barbecue, and yet so much more. Ana Inés Couto, Human Beefing Up Resources Analyst and Hernán Pirchio, purchaser, both at Oiltanking Ebytem, provide some insights into this cherished Argentine custom, along with tips on Argentine Asado on how to prepare the perfect Asado.

What exactly does “Asado” mean? need is a bit of salt; usually the meat is not LICENSE TO GRILL On the Asado describes both: the social character of marinated before grilling. The time to "turn the occasion of its 20th anniversary, getting together with family, friends or people you meat" is determined by the asador’s experience, Oiltanking in Puerto Rosales like while enjoying a meal, and the cooking the height of the grill, and the amount of coal. The hosted a big Asado for all its employees and technique used to prepare the meat on such cooking time also depends on the fattiness of the their families occasions. meat.

What is the most important How do you get a perfect factor for a successful grill result? Asado? You start your fire by making a stack of Asado is prepared in all Argentine dry wood or charcoal on one side of homes. Of course the whole the parrilla (grill). The woods atmosphere of the Asado is most used are the ones that important. But as for the meat burn at high temperatures for offered, in our opinion there a long time and produce a lot are three simple but crucial of embers. Once the fire is points: choose good quality, made, it is kept burning preparing and grilling it gently. throughout the whole cooking process, while regularly What kind of meat do shoveling hot embers under you the gridiron from time to time. suggest then? Gasoline or other liquid Each asador (person in charge of accelerants are never used – cooking) has their own preferences, of besides being dangerous, their use course. The most common cuts are the signifies a real embarrassment for a decent “costillas” (ribs) and “vacío” (flank steak), but in a asador! The art of an Argentine Asado lies in typical Argentine Asado, you can also find “achuras” handling the height-adjustable grill: The asador (butchering by-products) like chorizo, morcilla has to raise or lower the meat over the embers to (sausage made of clotted blood), chinchulines find the “sweet spot” where the meat will achieve (intestine) and mollejas (glands). The achuras are perfect tenderness. usually offered first, as they cook faster than the other cuts. Usually, French fries or salads are What are your tips for served with the meat, although we personally an aspiring asador? prefer grilled vegetables such as pumpkins, Invest in a good gridiron!! And try to remain potatoes, onions and peppers, roasted on the same relaxed and roast the meat as slowly as possible. grill. Likewise, you yourself should take your time and try to stay cool (despite the heat!). Don’t give up How do you prepare the meat? if your grill results are not as optimal as you hoped The slow cooking process melts the fat cap and for, and keep trying. Experience will guide you! releases the meat’s tenderness and flavor. All you

34 CONNECTIONS CONNECTIONS 35 EUROPE EUROPE

From LOTO to there are specific guidelines that must be followed What is the purpose of to ensure that the lock cannot be removed, and these safety processes? the system cannot be inadvertently operated. Each lock has only one key, a master key is not Oiltanking has committed themselves to the safe Oiltanking’s Assets & Operations allowed. When there are multiple groups/ and efficient operation of its facilities. Starting in department in Hamburg, disciplines working on a job, a lock-box is used to 2017, Oiltanking will enforce its efforts to Germany, is currently updating manage the keys, and the employees are afforded systematically updating the LOTO procedure to a level of protection equivalent to that provided by LTT at all sites around the globe. Tryout puts an and aligning the international the implementation of of a personal lock-out and emphasis on an additional safety step to ensure safety procedures. The LOTO tag-out device. that zero energy verification is not missed out in the LOTO process. (lock-out, tag-out) procedure for When an energy source is isolated but cannot be handling hazardous energy is locked, it is acceptable to apply a tag-out device “LTT is a visible, real-time system. In conjunction being updated to the more only. In practice, a prominent warning tag-out with training and communication on the safety device (usually a standardized, durable label) is concept and rationale, it will increase safety thorough LTT procedure (lock- securely attached to the energy-isolating device awareness and help to enhance the health, safety out, tag-out, try-out). to indicate that the energy-isolating device and and welfare of everyone at the workplace. 'Think, the equipment being controlled may not be plan, check and communicate’ are investments in operated until the tag-out device is removed. Tags each and everyone’s own safety – whether you are do not provide the same level of physical restraint ‘authorized’ or not. Remember: safety starts with as a lock, so additional safety measures need to you!” says Serena Lee, Process Safety Manager, be in place. A verification tag, usually similar to a Assets & Operations, Oiltanking GmbH. A terminal by its very nature is full tag-out device in terms of the information it of equipment that contains hazardous provides, is typically used in conjunction with a energy in one form or another. Many lock. Only the authorized person who placed the safety barriers and shielding devices are lock and/or tag onto the system is permitted to in place to keep the employees safe during remove them. This procedure helps ensure that normal operations. But safety is also essential the system cannot be started up without the during non-operational activities, e.g. during authorized individual’s knowledge. maintenance or repair, as an unexpected energization, start-up or release of stored In practice, during the tryout the colleague has to Lock-out – Isolate the energy source energy can cause injury. Serious accidents can verify that the system is properly and adequately and physically lock the isolating device happen when someone starts working on a How does the procedure work? locked out with no residual energy before in the “off” or “safe” position machine with its power safely switched off, beginning any work. The LTT processes involve and someone else comes along and unwittingly In practice, lock-out is the isolation of energy more than putting a lock on a switch and a tag Tag-out – Isolate the energy source restarts the power. The main method from the system (e.g. a pump) which physically next to it. They are comprehensive steps that and/or communicate a condition or recommended and used in industry to ensure locks it in a safe mode, e.g. the circuit breaker. involve the preparation of an Energy Control Plan situation that hazardous energy sources are adequately In most cases these devices will have an that facilitates the coordination, verification and isolated, with verified zero energy flow, and attachable or built-in locking mechanism or communication for both authorized and affected Try-out – Test the energy state and unable to start up again prior to completion of integral part to which or through which a lock employees. administrative controls to ensure zero maintenance work is known as LTT (lock-out, can be affixed. The locking device can be any energy state tag-out, try-out). Besides electrical sources, device that has the ability to secure the energy where the LOTO (lock-out, tag-out) procedure isolating device in a safe position, e.g. a was mainly applied, mechanical isolations are singularly identified padlock. When the equally important, and for the same reasons. system's energy sources are to be locked out,

36 CONNECTIONS CONNECTIONS 37 LEISURE & ENTERTAINMENT LEISURE & ENTERTAINMENT

Connecting Did you know ... that this is the CONNECTIONS CHEMICAL CONNECTIONS ... that in Spring 2001, besides People and Information 76 76th connections the general connections magazine? a special "chemical Oiltanking’s connections magazine has been sent out to customers and connections" was issued ? co-workers all over the world for 28 years now. Published three times a ... that the first issue year and in three language versions (English, German, Spanish) ... we need approximately four had four pages months for each issue? While connections strives to combine Oiltanking business news with interesting (nowadays the 4 you read this magazine, we and entertaining information from all sorts of spheres. Read on to learn magazine has an have already started with our average of 48) more about the making of an issue next issue for April 2017 of connections.

... that all 76 issues have a grand sum ... that almost from the of 1,772 pages? very start the rubric I Do's & Goo-Goos is presented ns to you once a year connectio

In the magazine’s history, two questions is everywhere, we are sticking to print. The have arisen from time to time. Does a company paper (which in our case comes from sustainable need its own magazine and – in this sources), its tangibility and feel, make reading a PRO digital age – does a printed version very personal. Perhaps you’ve Check printed version still noticed it in the past – we often give the cover a make sense? In the case special finish to enhance the haptic and visual Headline of Oiltanking, the answer experience. A printed version can also change was and is yes to both. the way the magazine and its content are CESS remembered. Neurological research has shown connections is an important that people process information differently when ES marketing and information it is presented in print vs. on screen. Print tool that efficiently supports implies less distraction: the reader reads IN BUSINESS our external as well as “deeper” (can read longer articles), which is internal communications. conducive to deep thinking. Findings suggest The magazine lends credence that information from printed material may be to Oiltanking’s credo of "We more easily assimilated by the brain. Can, We Care" with its content, which combines business news Anyhow, we hope you enjoy reading your A REAL CONNECTION For 28 years with interesting, emotional, or personal issue of connections, perhaps pick it up now, connections has connected surprising human-interest again and again, and take it home to share it people and information with a stories. And, even though or with your family. printed version perhaps precisely because digital

38 CONNECTIONS CONNECTIONS 39 LEISURE & ENTERTAINMENT LEISURE & ENTERTAINMENT

How we do it Before the printed version lands on your desk, connections undergoes a long origination process and many people, all in their own way, have contributed each at a time to guarantee ORGANIZING Once all another interesting, discerning and immaculate issue. information is analyzed articles are drawn up, simultaneously Without their support, enthusiasm and patience publishing also the search for pictures connections would not be possible. Let’s have a look at the and request for publishing (simplified) stages ... 3permission takes place

EDITING The texts are edited PLANNING internally and externally During this before undergoing a second process, the internal check to ensure that focus theme the editing hasn’t changed the (in this issue: content COLLECTING Information 4 1‘Processes’) and possible and input is collected from topics are contributors (colleagues discussed and and externals), at the same decided by time additional research the editing and search for background team in close information takes place agreement 2 with the Managing Directors of Oiltanking

LAYOUT Text and PRINTING To photos are forwarded guarantee to the graphic designer excellent print with explanations 7quality, some about the content and proof prints are 5the focus theme of the made before the DISTRIBUTION Hot off the issue; during the layout actual printing press, the latest connections phase, any necessary process begins is distributed directly from PROOFREADING A last adaptations to the the printer to customers and internal review takes text and pictures are colleagues around the world made, and decisions place to eliminate spelling on additional design mistakes, ambiguousness and inconsistencies – our colleagues 8 elements (e.g. special print enhancements) from Marquard & Bahls are decided on Corporate Communication and HSSE are involved and And by the time the newest printed issue actually makes it onto your desk, the process has started all share their experience and knowledge; finally: request for over again, and work on the upcoming issue of connections is already in full swing! green light from the Board

40 CONNECTIONS 6 CONNECTIONS 41 734094545239523082 PEOPLE & PLACES LEISURE & ENTERTAINMENT 403479234802340823 840238042480524805 In a 248602486024680246 A DIFFERENT “DAY AT WORK” The colleagues got NUMBER to know each other better Nutshell and had fun with their 802468024473462345 families at Family Day Europe Good things come healthy sandwich lunch revived in pairs, was Oiltanking Stolthaven the participants in time for a GPS Antwerp’s rationale as it organized hike during which they had to 784025072358249502 its second Family Day of the year. perform various small tasks, after Oiltanking’s “Take booklet that explains The 70 participants, the youngest which they enjoyed a delicious Five for Safety” and visualizes the five just four years old, met at a barbecue, and ice-cream for program underlines how 5 steps, as well as giving romantic castle in the beautiful dessert. It was a day filled with seriously the company additional guidance on countryside of Haspengauw, which highlights, during which colleagues 935802357023758245takes the issue of workplace 5 positive behavior, identifying also has a rich historical past. had an opportunity to “work” with safety. First launched in 2008 at hazards, and controlling them. Here they were welcomed with a each other in a different setting the terminals in Singapore and The booklet is currently available in delicious breakfast before splitting and see each other’s families implemented worldwide in 2013, this five-step 15 languages, from English and Spanish to up into teams and competing with cooperating to achieve a goal. 823507235087230750process remains highly topical. Finnish and Bahasa. each other in various events such When a task becomes routine, we tend to just Also, a whole suite of tools to promote “Take as laser shooting, archery etc. A do the things we have done so many times Five” has since been made available for the before without much thought. But plowing Profit Centers and terminals, including 582375235976956892mindlessly into the presumably simple task attention triggers like stickers and T-Shirts, as FUN, GAMES AND STEAKS The summer party at the Europe For the fourth consecutive time Oiltanking ahead increases the chance that something well as a pocket card. This card can easily be Hamburg tank farm offered something for everyone Germany welcomed its employees and their families to a will go wrong. taken to the worksite and is also distributed to summer party, held on June 10, 2016 at the Hamburg In 2008, the Singapore terminals introduced subcontractors and their workers. The front tank farm. Could the success of previous years be the “Take Five” program to tackle this problem. lists the five steps to be taken before starting topped? Given the bustle and laughter at the games 734094545239523082It defined five steps for an informal, on-the- the work, while the back shows further stands, which included ladder golf, 3D jigsaws and laser job risk assessment. The program was examples for identifying hazards. shooting, there was no need to ask if the just under 60 designed to raise awareness for the potential To make “Take 5 for Safety” an essential and attendees were enjoying themselves. This year’s risks of the job, especially those associated living part of Oiltanking’s safety culture, the highlight was undoubtedly bubble ball soccer, not to 403479234802340823with underestimating routine activities, and to campaign also includes a training approach: A forget the face painting – which was popular not only encourage everyone to take a short break sample presentation for explaining and with the younger guests! The big bouncy castle is on its before starting the work. In other words: to discussing the five steps during training way to becoming a tradition, as is the collective barbecue in the evening. Everyone was having such a good time that time “take five” before proceeding. sessions is available. “Take 5” is also an seemed to fly by – both for the “big” and the “little Oiltankers”. In 2013, the program was introduced by the integral part of the computer-based Basic 840238042480524805Marquard & Bahls Health, Safety, Security and Operator Training introduced in 2014. Environment (HSSE) department at all Profit Eight years have passed since the program’s India IOT held its Annual Strategy meeting was positive, reflecting the policy changes rolled out by the present Centers and terminals around the world, initial launch in Singapore but the need Meeting in at the end of June confidence in IOT’s talent and Government, IOT is confident that its and managers were asked to to remind us to take it slow, step 2016. Over two days, colleagues from capabilities as well as the economic two businesses – Terminalling and 248602486024680246mainstream the five-step back and think before we do IOT and Oiltanking GmbH discussed outlook. As global economic growth Engineering, Procurment and approach in their teams. To something, even if it is for lessons from the past as well as slowly picks up speed, the Indian Construction (EPC) – will be able to promote the “Take 5 for the one-hundredth time, emerging business opportunities. IOT’s economy is seeing unprecedented maximize the company’s value in terms Safety” concept, the is as valid today as it future business vision through 2020 growth, and the demand for oil will of both cost efficiency and quality. 802468024473462345HSSE department in was on day one. was presented, and the tone of the parallel it. In view of structural and Hamburg provided a 42 CONNECTIONS 784025072358249502CONNECTIONS 43 LEISURE & ENTERTAINMENT LEISURE & ENTERTAINMENT

Art appreciation When the procedure that and Europe and became a went into creating a work of widespread movement art is not hidden but among artists in the late Process remains a prominent and 1960s and the 1970s. For visible feature, the instance, in the works of completed work is known the American painter Morris as process art. This style Louis (1912-1962) the has its emphasis on the forms are the result of the Peculiarities process and act of creation interaction of the artist’s rather than the finished action pouring paint, the result. It began in the U.S. type and viscosity of the Life itself is a process, and in everyday life we are surrounded by paint, and the type and absorbency of the canvas. many other processes. We started a “search process” to come up ARTISTIC A particularly pure example with interesting examples for processes, and hope you enjoy MOVEMENT Process art, like of process art would be reading about them. Reading, of course, is also a process – an Morris Louis’ color John Hilliards’ photographic field paintings, work “Camera Recording its intensive cognitive one! focuses more Own Condition”. on the creative journey than the

© collection Van Abbemuseum, Eindhoven, The , Photo: Peter Cox, Cox, The Netherlands, Photo: Peter Abbemuseum, Eindhoven, © collection Van The Netherlands; with courtesy of VG Bild-Kunst Eindhoven, end result Let’s Talk! MORE INFO www.vanabbemuseum.nl Most young children up to the age of about five years you know it’s due to what scientists call “deletion,” are not able to fully coordinate the movement of their while saying “tee” instead of “key” is an example for vocal apparatus, i.e. the lips, tongue, palate and jaw. “fronting.” As children mature, so does their speech As a result, certain sounds, sound combinations, or and by the age of five most children stop using all transitions from one sound to another are too difficult phonological simplification processes and their speech PROTEIN POWER Forgetting for them to reproduce. While their speech and language sounds more like that of the adults around them. is an active, normal and are developing, they simplify the production healthy process of the complex word and adult speech by ALTERATIONS using phonological processes. These deletion cat à ca Some examples patterns are fairly predictable and universal, fronting k à t of phonological Forget about it? so for instance the next time you hear a à simplifying g d processes toddler asking for a “bo” instead of a boat That tip-of-your-tongue feeling, the forgotten names of places, or people, or things you meant to buy in the supermarket … does that situation sound familiar to you? One tends to think of forgetting as True colors a negative, aberrant phenomenon. Yet the brain The vast majority of magazines and marketing blacks, to give detail needs to forget some things in order to remain material are printed using the four color or to images, and to functional and effective. Forgetting is in fact an full color process. This system uses process accelerate drying. A spot active process that deletes unnecessary information colors composed of four different color color can be used instead to help the nervous system retain its plasticity. facilitating memory loss. A balance between these values: cyan, magenta, yellow and black of or in addition to Scientists from the Molecular and Cognitive two proteins is crucial for the retention of memories. (CMYK). It is a “subtractive” process: the process colors. Spot Neurosciences (MCN) trans-faculty research If you are not quite convinced yet that forgetting is various inks absorb the light reflected from colors are specific, platform at the University of Basel, Switzerland, important and can be positive, just consider the the underlying white paper to produce the premixed formulations discovered a molecular process that actively alternative: Individuals with hyperthymesia can colors that your eyes see. Different color and available in a nearly regulates the process of forgetting. While the recall almost every day of their lives in near-perfect hues and values are possible by varying the unlimited number of hues. They require protein adducin stimulates the growth of synapses detail, as well as any public events that hold some relative amounts of the four colors. Black is a separate printing plate of their own in the and helps to preserve memory, the protein musashi personal significance for them. The result: a added to improve the quality of three-color- printing press. inhibits the stabilization of these synapses, thus memory overload.

44 CONNECTIONS CONNECTIONS 45 ZOOMING IN, ZOOMING OUT READER'S CORNER

... and Action! Try to solve our riddle and don't miss out on the chance to win! The Strategy Please send your entries to: [email protected], or contact us by post: Oiltanking GmbH, connections Team, Koreastrasse 7, 20457 Process Hamburg, Germany, or by fax: +49 40 370 99-7499. “Strategy is […], a conscious and CONGRATULATIONS deliberate process, […] the science Quiz Solution Oiltanking’s Managing Directors, The bus is moving to the left – although one entry almost convinced Daan Vos and Koen Verniers, presented of insuring future success.” us that it had to be moving to the right, as otherwise the bus would Oiltanking’s Strategy 2020 at the Spring Dr. Pete Johnson, Strategic Consultant be driving against the flow of the text! The obvious reasoning for its Meeting in Ireland last April. While the moving to the left is: The door for passengers to enter the vehicle audience was quite representative of is not visible! So it has to be on the opposite side, where people management teams throughout the “Everything changes and nothing stands still,” Heraclitus can safely board from the sidewalk (we assumed driving on the organization, our ambition is to communicate and explain asserted in 500 BCE. The observation is still valid today. right; otherwise – the opposite direction). Our prizes – the scarves – are already on the the strategic direction and objectives to all of our Market environments change, new demands arise, and move as well - in the direction of the lucky winners: Eko Sambodo/OT Karimun, Daniel Rozas Kaneko and Geraldine Díaz/ colleagues. we face an ever-changing variety of challenges. OT Andina Services, Lisa Sanchez/OT North America, Marco Zevallos Rosales, Norbert Gäbelein/OT Deutschland Gera, Tim Oiltanking is subject to change as well. With the growth Van Baeveghem, Wendy Van Poucke and Andy De Clercq/OT , Cas Grannetia/OT , Vivian Brandão Dias/OT Oiltanking is a vital part of the world’s energy supply of our business, our organization has become larger and Terminais, Recai Yinesor/OTD Bendorf, David Atencio/OT Colombia, Thorsten Mahnkopf/OT Bremerhaven, Tim Venghaus/ chain. Whether it is petroleum, chemicals or gas, we more complex. OT GmbH, Jose Llera-Llerandi, Jan Huyben and Steve Van den Langenbergh/OT Stolthaven Antwerp, Wolfgang Brammer/ play an essential role in moving energy products EBV, Tiit Bõmberg/OT , Bharati Srinivasan and Amitabh Gode/IOT, Frank Hendricks/OTD , Ünal Sefer and between source and end customers. Over the years, we Past performance is no guarantee for future success, and Eric Aulmann/OTD , Konstantin von Hobe/Skytanking, Bettina Vagt/Marquard & Bahls, Hülya Stoffregen, Gisela have built a reputation of carrying out our operations so we have set about defining our plans for the next Meyer and Frank Boback/OIL! and Henning Huenteler/Carbonbay. Congratulations! with expertise and utmost care. As we move forward years to come, with a focus on enhancing our ability to into the future, our aim remains to be the trusted adapt to these changes while at the same time NEW QUIZ custodian of our customers’ products. maintaining our strengths and improving continuously. Hidden correspondence The strategy communication plan was kick-started by a survey that gauged how well-informed people feel This time we’d like to get you thinking with some find the word that correctly completes the second pair. they are about the strategy. As a next step in the analogies. The first word pair is always logically related January 29, 2016 is the deadline for entering your process, specific desired behaviors and actions were and have some kind of relationship. Your task is to correct answers in the prize draw. Good luck! identified, with which each and every one in the „ “The Raven" Ž Edgar Allan Poe | “Gone „ tomorrow Ž today | Saturday Ž ? Oiltanking family can contribute to the success of with the wind” Ž ? „ cup Ž coffee | bowl Ž ? implementing our strategy. As we go to print, engagement initiatives are already being rolled out „ Zeus Ž Jupiter | Hermes Ž ? „ leather Ž shoe | grapes Ž ? with the aim of communicating the strategy throughout „ lemonade Ž beverage | tabby Ž ? „ note Ž music | words Ž ? the organization in the most effective way. „ pan Ž frying | pin Ž ? „ square Ž cube | circle Ž ? „ plants Ž forest | roof Ž ? In the next issue, this column will be dedicated to what it is that we intend to accomplish with I DO’S & GOO-GOOS Oiltanking’s Strategy 2020, and how we plan to achieve our goals. In the meantime, management Personal Developments teams in the respective Oiltanking regions will already be engaging their teams to discuss these A lot can happen in a year. Perhaps you We welcome any news plus photos of strategic objectives and ambitions in the months got married? Became parents? Would your wedding and/or latest addition to ahead. you like to share some of the happiest the family. Please email your good news moments of your life with connections? by January 29, 2017.

46 CONNECTIONS CONNECTIONS 47 LAST BUT NOT LEAST

Living Art The Rainbow Eucalyptus gets its name from the exceptional color palette displayed on its bark. Also known as Eucalyptus deglupta or Mindanao Gum, its rind is smooth and vibrantly alive and, as the tree grows, exfoliates thin layers of spent tissue. Once the layers come off, they reveal new and fresh green bark. As it ages, this newly formed bark changes hue from bright green to darker green, then bluish to purplish, and then to pink and orange. Finally, the outer bark turns a brownish maroon color just before the tree sheds it in narrow strips. This natural process occurs simultaneously in different and irregular zones of the trunk at different times. As a result, the tree never has the same color pattern twice and becomes a work of living art.

A fast-growing tree that retains its leaves year- round, the Rainbow Eucalyptus can live up to 150 years and grow to a height of 60 m. Although most Eucalyptus trees are native to Australia, this one hails from Indonesia, Papua New Guinea and the Philippines. Unlike the other species of eucalyptus, the Rainbow Eucalyptus is now widely cultivated around the world mainly for its decorative effect, and harvested for paper pulp and construction material.