THE WORLD OF OILTANKING VOL. 27/2 AUGUST 2015 WORKING24/AT OILTANKING EDITORIAL CONTENTS Contents ASIA PACIFIC 04 Reasons to Celebrate EUROPE 06 Small Terminal Growing up Fast 08 Zephir Project Up and Running 10 BOT – Basic Operator Training Anytime, 11 Something to Declare Anywhere? 16 On the Right Track for Railroad Renewal 17 Solid Solution 16 18 A meeting full of insights RAILROAD Each era has its own special characteristics and and / or do their work at almost every possible flavor shaped e. g., by the emergence of new words, location. 20 On the Information Superhighway tastes or fashionable trends. There was a time INDIA when walking around with big headphones was It’s good to know that Oiltanking realizes that the 21 Setting a new Benchmark “uncool”, now it is “hip” to wear them. A restaurant company’s success hinges on providing a good work which may have been “trendy” two months ago is environment that not only considers physical safety LATIN AMERICA 27 Rewarding Safety Compliance no longer the hot spot and is replaced by a different but also mental wellbeing and an appropriate work- “happening” place. Somehow over the years life balance, allowing people to recharge their 32 Generating Powerful New Business another trend has emerged: access to information, batteries with family and friends. Interestingly, this 36 Where losers became winners services and people anytime and anywhere. In ties in with another burgeoning trend: mindfulness, 37 A Celebrated Neighbor (and Colleague) other words: 24/7 worldwide. i. e. approaching present experiences with a 21 reflective awareness. BENCHMARK The significance of permanent availability has its MIDDLE EAST 26 A Lifesaving Donation advocates as well as opponents. While some see With this in mind, we wish you a pleasant experience customer satisfaction as being directly correlated with this latest issue which – as you probably have Beach To Bay: A Cherished with being able to get somebody’s ear anytime, already guessed – revolves around “24/7”. NORTH AMERICA 28 (Oiltanking Family) Tradition other companies are taking action to “digitally detox” their businesses and colleagues. In the case Carpe diem, of Oiltanking, 24/7 is nothing new. The nature of PEOPLE 12 We can, we care ... in Operations our business makes it essential that Oiltanking & PLACES Cultural Experiences | Time as terminals be manned and monitored around the 30 a Cultural Factor clock. But what about the colleagues in departments such as Human Resources, Administration etc.? In Daan Vos Koen Verniers 34 Day to Night times of mobile phones and other ultra-modern Managing Director Managing Director 40 In a nutshell gadgets, they can also be reached during off hours Oiltanking West Oiltanking East 34 DAY TO NIGHT LEISURE & 15 Lexicon | Stop Gauge ENTERTAINMENT 22 Oiltanking: 24 Hours in Pictures 29 Sport | Team Spirit, Flying High IMPRINT connections Vol. 27/2/2015 Published by Oiltanking GmbH, Corporate Center, Admiralitaetstrasse 55, 38 What’s the Time? 20459 Hamburg, Germany, www.oiltanking.com, Telephone +49-40-37099-485, Fax +49-40-37099-499 42 Number | 10,852,615 hours E-Mail [email protected] Coordinator Gabi Wuestenberg, Manager Communications Editor Renate Eijkholt Cover: The Oiltanking Design raz design, Hamburg Print BEISNER DRUCK GMBH & Co. KG, Hamburg Published Three times a year 43 Reader's Corner terminal in Tallinn, Estonia. Copy Deadline vol 27/3 week 37, 2015 44 Last but not least | Until the sun sets More on page 25. Print compensated Id-No. 1548335 www.bvdm-online.de 2 CONNECTIONS CONNECTIONS 3 ASIA PACIFIC ASIA PACIFIC LANTERNS EVERYWHERE Magnificent lanterns in all shapes and sizes provide a vivid visual demonstration of Chinese tradition and folklore Year. The food served always includes a special dessert known as “tangyuan” (汤圆): glutinous rice balls typically filled with sweet red bean paste, sesame paste, or peanut butter paste. The Chinese people believe that the round shape of the balls, © CNTO which are served in dessert bowls, symbolizes family togetherness and that eating tangyuan will bring the family happiness and good luck in the New Year. “The signing is especially auspicious and memorable for both companies as it was accomplished at a time when the Chinese community worldwide celebrates this special day with its unique symbolism of unity, togetherness, cohesiveness, common objectives and happiness,” said Stanley Teo, General Manager Oiltanking China, commenting on the auspicious starting date of the agreement on Yuan Xiao Jie. EVERYTHING FITS The content as well as the day of the signing While ammonia storage is a new addition to the wide- ranging product storage palette offered by Oiltanking’s terminal facilities in Asia Pacific, Yuan Xiao Jie is an ancient tradition for Chinese people. It is celebrated Reasons to on the 15th day of the first month of the lunar calendar, and marks the culmination of 15 days of Chinese New Year festivities, complete with colorful light decorations and spectacular fireworks. It is also known as the Lantern Festival because the Chinese people have traditionally celebrated this day with beautiful lantern displays, starting as far back as Celebrate 2,000 years ago in ancient China. March 5, 2015, was a day of double The moon is full and bright on Yuan Xiao night, and happiness for the Oiltanking colleagues in on this happy day, many families gather for a festive dinner to celebrate the good year that has just passed Nanjing, China. The festive mood of “Yuan and to wish each other well for the start of the New Xiao Jie” (Lantern Festival) was further heightened by the signing of the inaugural agreement between Trammo, Shanghai, and Oiltanking Nanjing to support Trammo’s ROUNDING UP HAPPINESS FOR THE NEW YEAR A popular growing ammonia trade in China with Chinese Lantern Festival food MAKE IT HAPPEN Lilian Zhang is “tangyuan” (汤圆), a kind (left), Trammo, and Michael Li, suitable storage facilities. of sweet dumpling made from Oiltanking Nanjing, inking the deal glutinous rice or wheat flour 4 CONNECTIONS CONNECTIONS 5 EUROPE EUROPE DOMESTIC USE Sulfuric acid at high SOUND RESULTS In May concentrations is often the major 2015, the tank with a ingredient in acidic drain cleaners height of 10.5 m and a diameter of 28 m was operational this market in Europe. Following its already under construction and others in recent expansion, Oiltanking Bulgaria the pipeline. In addition Oiltanking offers a total storage capacity of 24,000 Bulgaria and Mabanaft are jointly building cbm. It still remains one of the smallest a business case to create a sales pool in terminals within the Oiltanking portfolio, Varna by the end of 2015. Finally, the but its powerful past performance proves terminal is poised, manpower-wise as a good case of “small but mighty.” well as area-wise, for further opportunities to build additional storage capacity if and The future is also looking very bright for when profitable opportunities arise. Oiltanking Bulgaria, with major projects A SOLID FOUNDATION Construction of the new tank started in September 2014 Oiltanking Bulgaria has built a new 6,000 cbm storage tank for sulfuric acid to accommodate future throughput. The recently obtained work permit means that the new facility and its equipment are ready to go on-stream. At the end of January 2014, Oiltanking Bulgaria signed a 10-year storage contract with a local customer to meet the needs of its sulfuric acid production. This landmark agreement prompted the Oiltanking terminal to invest in additional infrastructure. The construction of the new cup tank with a capacity of 6,000 cbm, together with the necessary infrastructure, was scheduled for completion by the end of the first quarter – and indeed the new equipment was ready on time. A successful trial using a real product took place at the end of March 2015. Once the work permit was received from the authorities in May 2015, the new facility and equipment were ready to go into operation on June INAUGURATION OF 8, 2015. 4TH TANK Alexander Alexandrov, Oiltanking Bulgaria, witnessed The initial expectation is to process 100,000 mt of extra throughput per year. the preparations of the This figure could easily hit the 200,000 mt mark in future, as sulfuric acid is orthodox priest widely produced in metal processing plants. Bulgaria plays an important role in A PILE OF WORK The cup’s roof consists of 60 pieces of welded sheet metal to support the consoles 6 CONNECTIONS CONNECTIONS 7 EUROPE EUROPE Zephir Project Up CREATIVE CONSTRUCTION and Running Out-of-the-box thinking resulted in a modular construction of the finger pier pipe racks In June 2013, Oiltanking Stolthaven Antwerp signed a long-term logistics service contract with Evonik Industries concerning major construction to accommodate Evonik’s increasing need for crack C4. In mid-May 2015, the modifications were all operational as planned and on schedule. Oiltanking Stolthaven Antwerp (OTSA) and Evonik Industries are not only neighbors but also business partners. Accordingly, Oiltanking Stolthaven Antwerp had to modify its existing barge was successfully loaded, completing the operational infrastructure to accommodate Evonik's increasing need status of the total project. for crack C4*. The construction of five new bullet tanks, each with a nominal capacity of 3,500 cbm, and of a new Intensive preparation was needed for the commissioning finger pier with two berths, was begun back in 2014. Many of the newly installed barrel pumps as it required hurdles had to be overcome and out-of-the-box thinking cooperation between a number of parties – and a real- was repeatedly required to meet the scheduled start of time test since the pumps needed product to run. In total operations by mid-May 2015. 26 new pumps were installed.