Beyond the B-Line: Broadway/Lougheed Rapid Transit Line
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Customer Service Performance September 2020 West Coast Express
Customer Service Performance September 2020 West Coast Express © Synovate Table Of Contents Highlights and Recommendations 3 Project Objectives 8 Methodology 9 Detailed Findings 12 WCE Performance 13 Trends in Transit Usage Among WCE Riders 22 Trends in WCE Usage 29 Customer Profiles 36 APPENDICES Appendix A – Survey Instrument 2 Highlights and Recommendations The revised West Coast Express Customer Service Performance Survey was launched in March 2003. The survey was redesigned to focus solely on the aspects of service that are most positively correlated with system performance ratings from customers. In addition, the redesigned survey implements the Transportation Research Board’s Impact Score Method to identify and prioritize those service attributes that are most negatively impacting the largest number of customers. This will assist in the prioritization of service improvements. 3 Highlights and Recommendations • Many of the significant shifts in top ratings for WCE service aspects may be attributable to riders’ changing perceptions and expectations as a result of the ongoing COVID-19 virus. As of March 11th, the World Health Organization declared COVID-19 a global pandemic, and by March 16th the BC provincial government recommended stay- at-home directives and physical distancing precautions, which has greatly impacted the daily lives of transit riders. While restrictions have eased in recent months as the provincial government has moved BC into Phase 3 of its Restart Plan (which allows for safe travel and re-opening of businesses such as restaurants/bars), concern around the COVID-19 virus is highly relevant for the general public. As a result, the proportion of Captive WCE Riders has increased directionally (36%, up from 29% last period), which may have an impact on the results throughout the report. -
Skytrain Upgrade Project
BACKGROUNDER SKYTRAIN UPGRADE PROJECT Upgrades to the existing SkyTrain network are necessary to meet current and future demand, and are a pre-condition for new rapid transit projects WHAT IS THE SKYTRAIN UPGRADE PROJECT? The 2014 Vision for Metro Vancouver Transit and Transportation included analysis and recommendations on the type of investments needed to keep the existing SkyTrain system modern and up to the task of meeting growing demand over the next 30 years. The upgrade project includes: 100 new Mark III SkyTrain cars (28 already funded in Phase One Plan; 72 cars remaining); New storage and maintenance facilities for the new cars Control and power system upgrades to ensure new cars can be operated Station upgrades to improve passenger amenities and access WHY IS THIS UPGRADE PROJECT NEEDED NOW? Current and future ridership will strain the existing system The Expo Line officially launched in 1986 and the Millennium Line opened in 2002. Since then the population and level of employment in the region has grown, and the current capacity of the system is insufficient to meet the demands during period periods. This is resulting in passengers being passed up and crowding on platforms at the busiest stations during peak periods. The recent opening of the Evergreen Extension has resulted in higher ridership and crowding on the system more quickly than anticipated. This is expected to worsen with more people coming to the region, more development near stations, and planned bus expansion in the 10-Year Vision connecting to the SkyTrain system. Previous improvements and investments in the Phase One Plan only meets today’s needs TransLink procured 28 Mark III SkyTrain cars to meet the ridership demand from the Evergreen Extension, and the Phase One Plan of the 10-Year Vision includes 28 additional Mark III cars. -
For Transit Information, Including Real-Time Next Bus, Please Call 604.953.3333 Or Visit Translink.Ca
Metro Vancouver Transit Map Effective Until Dec. 19, 2016 259 to Lions Bay Ferries to Vancouver Island, C12 to Brunswick Beach Bowen Island and Sunshine Coast Downtown Vancouver Transit Services £ m C Grouse Mountain Skyride minute walk SkyTrain Horseshoe Bay COAL HARBOUR C West End Coal Harbour C WEST Community Community High frequency rail service. Canada Line Centre Centre Waterfront END Early morning to late Vancouver Convention evening. £ Centre C Canada Expo Line Burrard Tourism Place Vancouver Millennium Line C Capilano Salmon Millennium Line Hatchery C Evergreen Extension Caulfeild ROBSON C SFU Harbour Evelyne Capilano Buses Vancouver Centre Suspension GASTOWN Saller City Centre BCIT Centre Bridge Vancouver £ Lynn Canyon Frequent bus service, with SFU Ecology Centre Art Gallery B-Line Woodward's limited stops. UBC Robson Sq £ VFS £ C Regular Bus Service Library Municipal St Paul's Vancouver Carnegie Service at least once an hour Law Edgemont Hall Community Centre CHINATOWN Lynn Hospital Courts during the daytime (or College Village Westview Valley Queen -
Phase Two of the 10-Year Vision 2018 – 2027 INVESTMENT PLAN
Phase Two of the 10-Year Vision 2018 – 2027 INVESTMENT PLAN APPROVED JUNE 28, 2018 tenyearvision.translink.ca TRANSLINK MAYORS’ COUNCIL BOARD OF DIRECTORS ON REGIONAL TRANSPORTATION Lorraine Cunningham, Chair Derek Corrigan, Chair Lois Jackson Mayor, City of Burnaby Mayor, City of Delta Larry Beasley Richard Walton, Vice-chair Greg Moore Jim Chu Mayor, District of North Vancouver Mayor, City of Port Coquitlam Sarah Clark Wayne Baldwin John McEwen Derek Corrigan Mayor, City of White Rock Mayor, Village of Anmore Mayor, City of Burnaby John Becker Darrell Mussatto Murray Dinwoodie Mayor, City of Pitt Meadows Mayor, City of North Vancouver Anne Giardini Malcom Brodie Nicole Read Mayor, City of Richmond Mayor, District of Maple Ridge Tony Gugliotta Karl Buhr Gregor Robertson Karen Horcher Mayor, Village of Lions Bay Mayor, City of Vancouver Marcella Szel Mike Clay Ted Schaffer Mayor, City of Port Moody Mayor, City of Langley Richard Walton Mayor, District of Jonathan Coté Murray Skeels North Vancouver Mayor, City of New Westminster Mayor, Bowen Island Municipality Ralph Drew Michael Smith Mayor, Village of Belcarra Mayor, District of West Vancouver Jack Froese Richard Stewart Mayor, Township of Langley Mayor, City of Coquitlam Maria Harris Bryce Williams Director, Electoral Area ‘A’ Chief, Tsawwassen First Nation Linda Hepner Mayor, City of Surrey For the purpose of the South Coast British Columbia Transportation Authority Act, this document constitutes the investment plan prepared in 2017 and 2018 for the 2018-27 period. This document will serve as TransLink’s strategic and financial plan beginning July 1, 2018, until a replacement investment plan is approved. -
2018 Transit Service Guidelines
2018 TRANSIT SERVICE GUIDELINES DRAFT: June 6, 2018 TABLE OF CONTENTS 1 INTRODUCTION 2 3 REFERENCE INFORMATION 48 1.1 What are the Transit Service Guidelines? 3 3.1 Vehicle Capacity Reference Table 49 1.2 Using the Transit Service Guidelines 5 3.2 Service Productivity Reference Tables 50 1.3 Understanding Service Types 7 2 TRANSIT SERVICE GUIDELINES 10 APPENDIX 54 2.1 Overview 11 A Glossary 55 2.2 Layout and Organization 12 B References 59 DI Demand-oriented Service 14 C Acknowledgements 60 D.1 Transit-supportive Land Use and Demand 16 U Useful Service 20 U.1 Passenger Load 21 U.2 Stop Spacing 24 U.3 Service Frequency 26 U.4 Span of Service 28 U.5 Punctuality and Regularity 30 U.6 Route Design 34 PE Productive and Efficient Service 38 PE.1 Boardings per Revenue Hour 40 PE.2 Capacity Utilization 42 PE.3 Passenger Turnover 44 PE.4 Cost per Boarded Passenger 46 2 TransLink Transit Service Guidelines 1 Introduction 1. Introduction 1.1 What are the Transit Service Guidelines? 1.2 Using the Transit Service Guidelines 1.3 Understanding Service Types TransLink is the transportation authority for the Vancouver metropolitan area. It has responsibility for planning, managing, and delivering an integrated regional transit network—including rapid transit, commuter rail, and bus services—to provide access and mobility for people across the region. In consultation with stakeholders and customers, TransLink determines where demand is greatest, what types of service are most appropriate, and how resources are prioritized. The Transit Service Guidelines provide a framework for achieving these objectives and delivering a transit network useful to the greatest number of people. -
Planning for RAV: Achieving Public Objectives in the Context of a PPP Project
Planning for RAV: Achieving Public Objectives in the Context of a PPP Project Lon LaClaire, Transportation Engineer Anita Molaro, Development Planner CITY OF VANCOUVER CITY OF VANCOUVER Presentation Outline Vancouver and the Region The RAV Line Vancouver Stations Waterfront Station Robson Station Broadway Station Marine Drive Portal CITY OF VANCOUVER City of Vancouver Population of Vancouver:CITY OF VANCOUVER 550, 000 Constrained Region Population of Greater Vancouver Regional CITYDistrict: OF VANCOUVER 2.4 million Context: Greater Vancouver CITY OF VANCOUVER Dense Metropolitan Core CITY OF VANCOUVER Vancouver Transit Strategy Transit systems layers: local, city-wide, and regional CITY OF VANCOUVER Vancouver transit strategy The RAV Line CITY OF VANCOUVER Context - Regional RAV is one of three rapid transit lines that are cornerstones of Regional Land use and transportation plans – LRSP, Transport 2021. CITY OF VANCOUVER Regional Transit Network SeaBus Skytrain West Coast Express commuter rail RAV CITY OF VANCOUVER Context – Vancouver City of Vancouver land use and transportation plans support the regional plans: CityPlan Central Area Plan Transportation Plan Downtown Transportation Plan CITY OF VANCOUVER Rail Transit Is Needed Buses alone will not attract sufficient ridership to achieve the City’s transportation targets and land use goals Buses alone can not carry the number of transit trips needed to achieve the targets Rail is more compatible with the City’s livability goals CITY OF VANCOUVER 19991999 TransitTransit -
Translink Launches Historic New Bus Sevice
MEDIA RELEASE TransLink launches historic new bus service RapidBus brings faster, more frequent service to eight Metro Vancouver communities January 6, 2020 COQUITLAM, B.C. – TransLink launches RapidBus on four routes – bringing customers up to 20 per cent faster bus service with higher frequencies, fewer stops, dedicated bus lanes, bus priority changes to intersections, and all-door boarding. RapidBus provides a more reliable bus service that can move more than 10,000 people per hour at peak times. The new service is made possible through investments from Phase One of the Mayors’ Vision, the Government of Canada, and the Province of BC. “We’re stepping up our bus game,” says TransLink CEO Kevin Desmond. “RapidBus is a crucial part of improving the region’s bus service through the Mayors’ Vision. These RapidBus routes will benefit eight communities and bring our customers a more reliable bus service that they deserve.” Coming every 10 minutes or better during peak hours and every 15 minutes or better in non-peak hours, customers can now catch a RapidBus on these four routes: • R1 King George Blvd – (Guildford Exchange/Newton Exchange) o Every eight minutes during peak hours • R3 Lougheed Hwy (Coquitlam Central Station/Haney Place) o Every ten minutes during peak hours • R4 41st Ave (UBC/Joyce-Collingwood Station) o Every three to six minutes during peak hours • R5 Hastings St (SFU/Burrard Station) o Every four to five minutes during peak hours RapidBus customers will enjoy new customer amenities such as softer seats, more space on 60-foot articulated buses, real-time digital signage, and audio next-bus information at RapidBus stops. -
Millennium Line Broadway Extension (MLBE) Project Strategic Options
Millennium Line Broadway Extension (MLBE) Project Strategic Options Whitepaper March 2018 Millennium Line Broadway Extension Strategic Options Analysis March 2018 Page 1 TABLE OF CONTENTS SUMMARY .................................................................................................................................................... 4 Purpose of Document ............................................................................................................................ 4 Recommendation .................................................................................................................................. 4 1 INTRODUCTION ................................................................................................................................... 5 1.1 Strategic Options Analysis Document Overview ........................................................................ 5 2 REQUIREMENTS AND CONSIDERATIONS FOR THE STRATEGIC OPTIONS ANALYSIS ........... 7 2.1 CAMF Requirements for Multiple Account Evaluations .............................................................. 7 2.2 MOTI Transit Business Case Template ...................................................................................... 7 2.3 Integration of MOTI template into Business Case MAE ............................................................. 8 2.4 Project Objectives and Requirements ........................................................................................ 8 3 PROJECT BACKGROUND ............................................................................................................... -
Burrard SKYTRAIN STATION 635 Burrard Street, Vancouver, BC SUMMARY Burrard Skytrain Station Is Located in the Heart of the Vancouver Central Business District
BURRARD SKYTRAIN STATION 635 Burrard Street, Vancouver, BC SUMMARY Burrard SkyTrain Station is located in the heart of the Vancouver central business district. Its close proximity to major bus lines, hotels, and restaurants mean that there is heavy traffic throughout the week. The opportunity is located in exterior of a covered station courtyard. This courtyard provides direct pedestrian access to both the Royal Centre and Bentall Centre office and retail complexes, making this station a busy pedestrian area. This location sees 44,200 daily riders while the nearby and highly desirable Robson Street shopping district sees 9,341 pedestrians per day. DETAILS + 470 SF Retail Space + Available: TBD + Rent: Contact Listing Agent +Part of the Top 10 busiest stations DEMOGRAPHICS 13 Bus Routes Serving this Area 0.5 KM Ring CONTACT 2016 Population 5,974 Trains Run Every 2-3 Minutes 2011 Population 4,893 During Peak Hours Dan Clark Nick Fisher 604.628.2577 604.628.2581 2016 Avg HHIncome $74,750 [email protected] [email protected] 44,200 Daily Ridership 2016 Daytime Pop. 45,580 BURRARD skytrain STATION Vancouver, BC NightBus Service Late-night bus service Key Regional Transit Connections (seven days a week). This map shows key transit services Horseshoe Bay Ferry Lynn Valley Centre Capilano University connecting regional centres in the To Langdale, Nanaimo Metro Vancouver region. and Bowen Island Park Royal SkyTrain Lonsdale Quay High frequency rail service. Canada Line Early morning to late evening, SeaBus Phibbs Exchange seven days a week. Expo Line ZONE Millennium Line Burrard Station ZONE Lafarge Lake– Waterfront West Coast Express Bus Burrard Douglas Cambie St– Willingdon Ave– Bus routes providing fast and W Hastings Hastings St Duthie Ave– B-Line Hastings St frequent service. -
Surrey Rapid Transit Study Findings What Are the Next Steps?
Braid 10 SuSappertonrrey Rapid Transit Study Findings Gateway SURREY 104 Ave CITY CENTRE 5 km Surrey Central 100 Ave Trans Canada Hwy King George GUILDFORD t S 96 Ave 2 t 5 1 t S S 0 6 0 d 1 4 v l 1 B 88 Ave e ) g r d o R e t t 6 km t G S Fraser Hwy o g FLEETWOOD c 4 n S i 4 ( 1 K 17 km LANGLEY t S t t S 0 S 2 0 4 1 0 8 2 1 72 Ave NEWTON t S 2 t 9 t t S 1 S S 8 6 8 2 7 6 1 SURREY 1 64 Ave 1 Glover Rd 58 Ave 56 Ave (Hwy 10) CLOVERDALE LANGLEY d R CENTRE k n ru T Ladner Surrey and surrounding communities are forecast to attract 28% of the region’s new jobs and 26% of 13 km new residents in the next three decades. Currently, 84% of trips between urban centres in Surrey and t t S S King George Blvd 6 2 surrounding communities are by car. 7 5 1 1 32 Ave Hwy 99 24 Ave 16 Ave WHITE ROCK 8 Ave WHAT IS THE SURREY WHO SPONSORED THE STUDY? RAPID TRANSIT STUDY? TransLink and the Province of British Columbia Launched in 2010, the study reviewed sponsored the study, in partnership with the alternatives for rapid transit service in Surrey City of Surrey, City of Langley, and Metro and surrounding communities. Vancouver. WHAT WERE THE STUDY’S GOALS? The study aimed to identify rapid transit alternatives that meet three goals: SHAPE TRAVEL DEMAND SHAPE LAND USE RAISE TRANSIT RIDERSHIP, LOWER EMISSIONS Meet, shift and help shape travel Shape future land use in keeping demand through improved with the Regional Growth Help achieve mode share and transit service quality. -
Changes in Trainbus Service to Mission Coming in June
DATE: March 29, 2011 FOR IMMEDIATE RELEASE Changes in TrainBus service to Mission coming in June A review of the TrainBus service to Mission was conducted by TransLink and the District of Mission to address operating costs and service efficiency. TransLink and the District of Mission looked at ridership, fare revenue and the increased subsidy needed to maintain the current TrainBus schedule. The District of Mission covers the costs associated with the TrainBus operations within the District, which is outside of TransLink’s normal service area. The changes will see a reduction in the number of trips to and from Mission on weekdays and the end of weekend trips between Mission and downtown Vancouver. The changes will take effect on June 20, 2011. TrainBus has operated since in 1999 with weekday trips to supplement the West Coast Express rail service. Every Monday to Friday, the highway coach buses follow the West Coast Express route, stopping at all stations along the line, with two westbound trips each morning into downtown Vancouver plus two early afternoon and three evening eastbound return trips back to Mission. This schedule gives regular West Coast Express customers more options in the event they head downtown later in the morning, return home earlier than usual or need to stay downtown and miss the last train back to Mission. In 2008, TrainBus began offering three round trips from Mission on Saturdays and two on Sundays. The decision to cancel weekend service was based on low additional fare revenue from those trips and the need to focus available funding on TrainBus’ main role of supplementing West Coast Express weekday commuter services. -
Phase 3 Public Engagement Boards
Surrey Langley SkyTrain Project surreylangleyskytrain.ca Public Engagement: September 18 - October 4, 2020 Welcome! Future Rapid Transit Projects Thank you for your interest in the Surrey Langley SkyTrain Lafarge Lake– project. Here you will fnd Douglas Waterfront information about the project Future Rapid Transit Commercial– Extension to UBC Broadway and how to participate in W BROADWAY VCC– Arbutus St Production Way– this virtual engagement until Clark University Lougheed Town Centre October 4. 1. Please review the Columbia information presented here YVR– 2. Complete a survey and Airport Bridgeport King George participate in a telephone town hall or webinar. Your Richmond–Brighouse feedback will help to inform project planning. 3. Sign up for eNewsletter Langley updates Centre Legend Canada Line Expo Line Millennium Line For more information, visit Millennium Line Broadway Extension Proposed Fraser Highway Expo Line Extension surreylangleyskytrain.ca km Planning for the Future • The area south of the Fraser is one of the fastest-growing in the region • Public transit is essential to help manage planned growth • The Surrey Langley SkyTrain project is a key priority for the region and work continues to get this project shovel-ready • This includes public engagement, which is an important part of our planning work What is this Engagement About? WE ARE HERE Phase 1 | Spring 2019 Phase 2 | Fall 2019 Phase 3 | Fall 2020 In this phase we heard: In this phase we heard: In this phase we’re focusing on: • Strong support for improved • Considerations