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Customer Service Performance September 2020 West Coast Express
Customer Service Performance September 2020 West Coast Express © Synovate Table Of Contents Highlights and Recommendations 3 Project Objectives 8 Methodology 9 Detailed Findings 12 WCE Performance 13 Trends in Transit Usage Among WCE Riders 22 Trends in WCE Usage 29 Customer Profiles 36 APPENDICES Appendix A – Survey Instrument 2 Highlights and Recommendations The revised West Coast Express Customer Service Performance Survey was launched in March 2003. The survey was redesigned to focus solely on the aspects of service that are most positively correlated with system performance ratings from customers. In addition, the redesigned survey implements the Transportation Research Board’s Impact Score Method to identify and prioritize those service attributes that are most negatively impacting the largest number of customers. This will assist in the prioritization of service improvements. 3 Highlights and Recommendations • Many of the significant shifts in top ratings for WCE service aspects may be attributable to riders’ changing perceptions and expectations as a result of the ongoing COVID-19 virus. As of March 11th, the World Health Organization declared COVID-19 a global pandemic, and by March 16th the BC provincial government recommended stay- at-home directives and physical distancing precautions, which has greatly impacted the daily lives of transit riders. While restrictions have eased in recent months as the provincial government has moved BC into Phase 3 of its Restart Plan (which allows for safe travel and re-opening of businesses such as restaurants/bars), concern around the COVID-19 virus is highly relevant for the general public. As a result, the proportion of Captive WCE Riders has increased directionally (36%, up from 29% last period), which may have an impact on the results throughout the report. -
130 Bus Time Schedule & Line Route
130 bus time schedule & line map 130 Metrotown/Pender/Kootenay View In Website Mode The 130 bus line (Metrotown/Pender/Kootenay) has 4 routes. For regular weekdays, their operation hours are: (1) Kootenay Loop: 12:10 AM - 11:40 PM (2) Metrotown Stn: 12:09 AM - 11:39 PM (3) Phibbs Exch: 5:57 AM - 9:11 PM (4) To Pender: 3:14 PM Use the Moovit App to ƒnd the closest 130 bus station near you and ƒnd out when is the next 130 bus arriving. Direction: Kootenay Loop 130 bus Time Schedule 26 stops Kootenay Loop Route Timetable: VIEW LINE SCHEDULE Sunday 12:29 AM - 11:57 PM Monday 12:27 AM - 11:40 PM Metrotown Station @ Bay 4 4455 Central Blvd, Burnaby Tuesday 12:10 AM - 11:40 PM Northbound Willingdon Ave @ Central Blvd Wednesday 12:10 AM - 11:40 PM Northbound Willingdon Ave @ Kingsborough St Thursday 12:10 AM - 11:40 PM 4501 Kingsborough Street, Burnaby Friday 12:10 AM - 11:40 PM Northbound Willingdon Ave @ Grafton St Saturday 12:10 AM - 11:58 PM 5790 Willingdon Av, Burnaby Northbound Willingdon Ave @ Bond St 4508 Ellerton Ct, Burnaby 130 bus Info Northbound Willingdon Ave @ Burke St Direction: Kootenay Loop 5176 Willingdon Av, Burnaby Stops: 26 Trip Duration: 26 min Northbound Willingdon Ave @ Grassmere St Line Summary: Metrotown Station @ Bay 4, 4505 Grassmere St, Burnaby Northbound Willingdon Ave @ Central Blvd, Northbound Willingdon Ave @ Kingsborough St, Northbound Willingdon Ave @ Price St Northbound Willingdon Ave @ Grafton St, 4879 Willingdon Av, Burnaby Northbound Willingdon Ave @ Bond St, Northbound Willingdon Ave @ Burke St, Northbound -
4.6 Public Transport & Transit Oriented Development
4.6 PUBLIC TRANSPORT & TRANSIT ORIENTED DEVELOPMENT In 2012, council approved the transportation 2040 plan, in addition, the Planning Department and Metro Vancouver (Regional Growth Strategy) have L E G E N D promoted the connection of land use to support transit, walking and cycling. The current Metro Regional Growth Plan calls for a higher proportion of the SITE MAIN STREET STATION region’s population to be within 400m of a frequent transit route, or within SEAWALL 800m of transit stations and major transit nodes . SKYTRAIN STATION The term “Transit Oriented Development (TOD)” along the new Canada Line BUS STOPS at Marpole, has been used to “describe compact, mixed-use, development COMMODORE RD BIKE ROUTE that is integrated into a major transit station, and “promotes walkable, vibrant EXPRESS BUS ROUTE communities that foster social interaction. Traffic congestion, greenhouse gas BICYLE PATH emissions and energy consumption are reduced as people are able to take 84 EXPRESS BUS STOP advantage of efficient rapid transit.” MOUNT PLEASANT BOUNDARY 84 EXPRESS BUS STOP CAMBIE BRIDGE FUTURE STREET CAR ROUTE The Mt. Pleasant Plan notes that the transportation modes of preference FUTURE TRANSIT HUB are walking and cycling. There is a strong desire to mitigate the impacts of OLYMPIC VILLAGE STATION POSSIBLE FUTURE TRANSIT traffic and parking on the livability of Mount Pleasant. The plan encourages STATION LOCATION 84 EXPRESS BUS STOP the restoration or creation of routes for pedestrians, bicycles, skateboards, rollerblades and scooters with strong links to the four distinct shopping areas. The lanes should serve a dual-function as service facilities, and more OFF BROADWAY BIKE ROUTE VCC STATION importantly as activated pedestrian zones. -
SUNWOOD SQUARE Coquitlam, BC
SUNWOOD SQUARE Coquitlam, BC BentallGreenOak (Canada) Limited Partnership, Brokerage bentallgreenoak.com SUNWOOD SQUARE Coquitlam, BC LOCATION: 3025 Lougheed Highway, Coquitlam, BC MAJOR INTERSECTION: Lougheed Highway & Westwood Street TYPE: Open Community Centre (grocery anchored) RENOVATION: 2009 TOTAL GLA: 198,965 square feet MAJOR TENANTS: Shoppers Drug Mart 20,767 square feet Jysk 17,053 square feet ANCILLARY: 76,643 square feet (36 stores) DEMOGRAPHICS (2022 PROJECTIONS): MARKET SUMMARY: 1 km 3 km 5 km Sunwood Square is the dominant open community centre in the Coquitlam Town Centre trade area. Bisected Total Population 13,046 103,499 190,884 by two civic thoroughfares in addition to its proximity to the Lougheed Highway and Westwood Street arteries, Total Households 5,547 40,079 68,744 Sunwood Square offers superior access and parking availability in this affluent, established, yet still growing, Average trade area. Sunwood Square was extensively renovated in 2009. Household Income $83,443 $107,494 $124,993 Translink’s completion of the Millennium Line Evergreen Extension, which opened at the end of 2016, brought an increase in demand on the residential front. The Evergreen Extension connects Coquitlam City Centre through Port Moody to Lougheed Town Centre and onwards to Vancouver. In addition a significant number of residential condominium towers have been built within the vicinity with several others currently in the planning stages or under construction. Sunwood Square is well positioned at the heart of the growth within Coquitlam Town Centre. SUNWOOD SQUARE Coquitlam, BC UNIT TENANT SQ FT UNIT TENANT SQ FT 100 76,900 460 Sunwood Veterinary 220 Bloomin’ Buds Florist 613 Clinic 1,146 230 Dr. -
For Lease Vancouver, Bc
8889 LAUREL STREET FOR LEASE VANCOUVER, BC BUILDING 3 COMPLETING IN MID-OCTOBER OAK STREET BRIDGE LAUREL STREET MANAGED BY: DEVELOPED BY: MARKETED BY: JASON KISELBACH ILYA TIHANENOKS CHRIS MACCAULEY PERSONAL REAL ESTATE CORPORATION 778 372 3930 PERSONAL REAL ESTATE CORPORATION 604 662 5108 [email protected] 604 662 5190 [email protected] [email protected] 2 8899 Laurel Street, KENT AVENUE SOUTH 112 111 110 109 108 107 106 105 The subject property is conveniently located in South Vancouver’s industrial district, situated just south of SW Marine Drive. The property benefits from excellent access to all areas of Metro Vancouver via Marine Drive, Cambie Street, Boundary Road, as well as, Arthur Laing, Oak Street and Knight Street bridges. RARE OPPORTUNITY TO LEASE BRAND NEW UNITS FROM 2,144 UP TO 8,071 SQUARE FEET. SW MARINE DRIVE 106 105 104 103 102 LAUREL STREET 101 4 8899 Laurel Street, BE A PART OF THE TRANSFORMATION In the last 5 years, the area bordered by Granville Street, Cambie Street, SW Marine Drive and the Fraser River has seen extraordinary development. In the next 5 years, it is destined to evolve even further. AREA HIGHLIGHTS INCLUDE: • Quick access to YVR • Marine Drive Station a short walk away • Densification of the South Marpole neighbourhood is ongoing • Convenient access to 3 bridges and Highway 99 • Gateway to Richmond & Burnaby 8889 LAUREL STREET 5 15 MINS MINS Vancouver International Airport Downtown Vancouver 8889 LAUREL STREET VANCOUVER, BC VANCOUVER COQUITLAM BURNABY SKYTRAIN CANADA SKYTRAIN SKYTRAIN MILLENIUM 1 SKYTRAIN EXPO NEW VANCOUVER INTERNATIONAL WESTMINSTER AIRPORT 1 91 RICHMOND 99 91 SURREY 17 DELTA 25 40 MINS MINS Downtown Vancouver Vanterm Container Terminal Deltaport Highway 1 US Border NO. -
For Transit Information, Including Real-Time Next Bus, Please Call 604.953.3333 Or Visit Translink.Ca
Metro Vancouver Transit Map Effective Until Dec. 19, 2016 259 to Lions Bay Ferries to Vancouver Island, C12 to Brunswick Beach Bowen Island and Sunshine Coast Downtown Vancouver Transit Services £ m C Grouse Mountain Skyride minute walk SkyTrain Horseshoe Bay COAL HARBOUR C West End Coal Harbour C WEST Community Community High frequency rail service. Canada Line Centre Centre Waterfront END Early morning to late Vancouver Convention evening. £ Centre C Canada Expo Line Burrard Tourism Place Vancouver Millennium Line C Capilano Salmon Millennium Line Hatchery C Evergreen Extension Caulfeild ROBSON C SFU Harbour Evelyne Capilano Buses Vancouver Centre Suspension GASTOWN Saller City Centre BCIT Centre Bridge Vancouver £ Lynn Canyon Frequent bus service, with SFU Ecology Centre Art Gallery B-Line Woodward's limited stops. UBC Robson Sq £ VFS £ C Regular Bus Service Library Municipal St Paul's Vancouver Carnegie Service at least once an hour Law Edgemont Hall Community Centre CHINATOWN Lynn Hospital Courts during the daytime (or College Village Westview Valley Queen -
Rupert Skytrain Station
RUPERT SKYTRAIN STATION 2698 Rupert Street, Vancouver, BC SUMMARY Rupert SkyTrain Station is located on Rupert Street in Vancouver, between Broadway and Grandview Highway. The immediate area provides little competition for convenience food service, retail and services. The station serves an important employment node. Daytime population is driven by major film studios, industrial and office space. There are also mature residential neighborhoods within a kilometer of the site. The retail opportunity is at the heart of the station, providing for excellent exposure and ease of access for commuters. DETAILS + 524 SF Retail Space + Available: TBD + Rent: Contact Listing Agent DEMOGRAPHICS 1 Bus Route Serving this Area 0.5 KM Ring CONTACT 2016 Population 2,088 Trains Run Every 5-6 Minutes 2011 Population 2,015 During Peak Hours Nick Fisher Dan Clark 604.628.2581 604.628.2577 2016 Avg HHIncome $69,322 [email protected] [email protected] 9,459 Daily Ridership 2016 Daytime Pop. 2,403 RUPERT SKYTRAIN STATION Vancouver, BC RUPERT STATION E. & O. E.: All information contained herein is from sources we deem reliable, and we have no reason to doubt its accuracy; however, no guarantee or responsibility is assumed thereof, and it shall not form 604.684.6767 / SITINGS.ca any part of future contracts. Properties are submitted subject to errors and omissions and all information 1595 – 650 West Georgia Street, Vancouver, BC V6B 4N8 should be carefully verifi ed. *All measurements quoted herein are approximate. RUPERT SKYTRAIN STATION Vancouver, BC E. & O. E.: All information contained herein is from sources we deem reliable, and we have no reason to doubt its accuracy; however, no guarantee or responsibility is assumed thereof, and it shall not form 604.684.6767 / SITINGS.ca any part of future contracts. -
Special Commission Skytrain Extension Review Final Report May, 1999 Acknowledgements
Special Commission SkyTrain Extension Review Final Report May, 1999 Acknowledgements The Special Commissioner gratefully acknowledges the generous and dedicated support and advice of the agencies, organizations and individuals that contributed to the Special Commission SkyTrain Review. The cooperation and assistance of the Greater Vancouver Transportation Authority (TransLink); Greater Vancouver Regional District; City of Vancouver; City of New Westminster; City of Burnaby; City of Coquitlam; City of Port Moody; Canadian Environmental Assessment Agency; Fisheries and Oceans Canada; Environment Canada; Health Canada; Canadian Coast Guard; BC Transportation Financing Authority; BC Assets and Land Corporation; Simon Fraser Health Region; and BC Ministries of Environment, Lands and Parks, Transportation and Highways, Municipal Affairs, Small Business, Tourism and Culture were instrumental to the work of the Special Commission. The cooperation of the BC Environmental Assessment Office in providing considerable technical and administrative resources and support is greatly appreciated. In addition, the Special Commissioner particularly wishes to thank the members of the public and organizations who made submissions or participated in the workshops or public meetings for their efforts in the public interest. Staff Seconded to Special Commission David Johns, Kim Fawthorpe, Michael Price, Paul Finkel, Alan Calder, Mel Turner, Jennifer Kay, Tami Payne, Shari Steinbach, Sylvia Hinks, Eileen Bennett, Tanya Paz, and Joy Cohen. Environmental Assessment -
Information Manual – 2016
INFORMATION MANUAL – 2016 Contents Events 1. 2016 Schedule of Events ............................................................................................................................................................................................... 3 2. 2016 Events ................................................................................................................................................................................................................... 4 3. What’s New in 2016? .................................................................................................................................................................................................... 5 4. The Vancouver International Marathon Society ........................................................................................................................................................... 6 5. History of the BMO Vancouver Marathon .................................................................................................................................................................... 9 6. Charity Program: RUN4HOPE ...................................................................................................................................................................................... 11 7. Community Awards .................................................................................................................................................................................................... -
PONDEROSA COMMONS Conferences & Accommodation at UBC – 2075 West Mall, Vancouver BC V6T 1Z2 Tel (604) 822 3862 Web
PONDEROSA COMMONS Conferences & Accommodation at UBC – 2075 West Mall, Vancouver BC V6T 1Z2 Tel (604) 822 3862 Web www.ubcconferences.com CHECK IN: Check-in is any time after 3:00 PM at the Front PHONE & INTERNET ACCESS: Guest rooms are equipped Desk of Cedar House, located at 2075 West Mall. The Front with high-speed VoIP phones that allow for complimentary Desk is open 24 hours a day, seven days a week. calls within North America (excluding Alaska and Hawaii), 1- 800 access, and incoming calling. Each guest suite is CHECK OUT: Check-out is by 11:00 AM. Luggage storage is equipped with complimentary wireless internet through the available; please inform the Front Desk agent at check out. ubcvisitor wireless network, which is also available for use Please note: no overnight luggage storage is available. in the Commonsblock and around Campus. DESCRIPTION: All of our facilities are designated non- PRIVACY POLICY: For the safety and security of all our smoking. Pets are not permitted at the Ponderosa Commons. guests, and in compliance with federal privacy law, the These residences are equipped with elevators. Shared rooms Front Desk cannot supply room numbers or other are not suitable for guests in wheelchairs. information about guests to people inquiring by phone or in person. Doors to the residences remain locked at all times. Daily housekeeping service: towels, bed linens and bath Guests wishing to have people visit them should arrange a amenities are provided. Each unit features kitchen with stove location and time to meet. and fridge (not equipped, except for private suites); coffee maker; TV; work desk; washroom with shower. -
Phase Two of the 10-Year Vision 2018 – 2027 INVESTMENT PLAN
Phase Two of the 10-Year Vision 2018 – 2027 INVESTMENT PLAN APPROVED JUNE 28, 2018 tenyearvision.translink.ca TRANSLINK MAYORS’ COUNCIL BOARD OF DIRECTORS ON REGIONAL TRANSPORTATION Lorraine Cunningham, Chair Derek Corrigan, Chair Lois Jackson Mayor, City of Burnaby Mayor, City of Delta Larry Beasley Richard Walton, Vice-chair Greg Moore Jim Chu Mayor, District of North Vancouver Mayor, City of Port Coquitlam Sarah Clark Wayne Baldwin John McEwen Derek Corrigan Mayor, City of White Rock Mayor, Village of Anmore Mayor, City of Burnaby John Becker Darrell Mussatto Murray Dinwoodie Mayor, City of Pitt Meadows Mayor, City of North Vancouver Anne Giardini Malcom Brodie Nicole Read Mayor, City of Richmond Mayor, District of Maple Ridge Tony Gugliotta Karl Buhr Gregor Robertson Karen Horcher Mayor, Village of Lions Bay Mayor, City of Vancouver Marcella Szel Mike Clay Ted Schaffer Mayor, City of Port Moody Mayor, City of Langley Richard Walton Mayor, District of Jonathan Coté Murray Skeels North Vancouver Mayor, City of New Westminster Mayor, Bowen Island Municipality Ralph Drew Michael Smith Mayor, Village of Belcarra Mayor, District of West Vancouver Jack Froese Richard Stewart Mayor, Township of Langley Mayor, City of Coquitlam Maria Harris Bryce Williams Director, Electoral Area ‘A’ Chief, Tsawwassen First Nation Linda Hepner Mayor, City of Surrey For the purpose of the South Coast British Columbia Transportation Authority Act, this document constitutes the investment plan prepared in 2017 and 2018 for the 2018-27 period. This document will serve as TransLink’s strategic and financial plan beginning July 1, 2018, until a replacement investment plan is approved. -
DELTA for Transit Information, Including Real-Time Next Bus
Metro Vancouver Transit Map 259 to Lions Bay Ferries to Vancouver Island, C12 to Brunswick Beach Bowen Island and Transit Services Sunshine Coast Downtown Vancouver £ m C Grouse Mountain Skyride SkyTrain minute walk Horseshoe Bay COAL HARBOUR High frequency rail service. C West End Coal Harbour C Canada Line WEST Community Community Early morning to late Centre Centre Waterfront END Vancouver evening. Convention Expo Line £ Centre C Canada SeaBus Burrard Tourism Place Vancouver Millennium Line C Capilano Salmon Bus Hatchery C Frequent bus service, with Caulfeild ROBSON B-Line limited stops. C SFU Harbour West Coast Express Evelyne Capilano Regular Bus Service Vancouver Centre Suspension GASTOWN Saller City Centre BCIT Centre Service at least once an hour Bridge Vancouver £ Lynn Canyon SFU during the daytime (or Ecology Centre Art Gallery Woodward's longer), all week, all year. UBC Robson Sq £ Expo Line VFS £ B-Line £ Limited Bus Service Library Municipal St Paul's Vancouver Carnegie Service only part of the day, Law Edgemont Hall Community Centre CHINATOWN Lynn Hospital Courts week,