DOCSLIB.ORG

In Nonprofit Management Please Refer to the Graduate Program Information Section  a Master of Science (MS) in Supply Chain in This Catalog

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
In Nonprofit Management Please Refer to the Graduate Program Information Section  a Master of Science (MS) in Supply Chain in This Catalog Bonnie and L.B. Eckelkamp College of Global Business and Professional Studies DEGREE PROGRAMS Accounting (MS) Accountancy (MACC) Business Administration (MBA) Management (MM) Nonprofit Management (MS) Supply Chain Management (MS) CERTIFICATES: Business Taxation Individual Taxation Management Supply Chain Management DR. JAY JOHNSON, DEAN MISSION The mission of the Eckelkamp College of Global Business and Professional Studies at Fontbonne University is to provide academically sound business programs that are responsive to current and future business needs. The programs strive to create a supportive environment that provides individualized attention to a diverse student population. Consistent with the liberal arts orientation of the university, the programs are designed to enhance students’ ethical and global perspective, their overall quality of life, professionally and personally, and to prepare them for successful careers. These programs are designed to be completed evenings, or online with minimal work schedule interruption for the busy professional. FONTBONNE UNIVERSITY PAGE 271 2014-2016 CATALOG The Eckelkamp College of Global Business and CPA Examination to become a Certified Public Professional Studies offers the following graduate degrees Accountant. This program is offered in a dual-track in an accelerated format: format with evening courses, which allows students to A Master of Science (MS) in Accounting work full time while pursuing a graduate degree. A Master of Accountancy (MACC) A Master of Business Administration (MBA) Admission A Master of Management (MM) For detailed information on university admission policies, A Master of Science (MS) in Nonprofit Management please refer to the graduate program information section A Master of Science (MS) in Supply Chain in this catalog. In addition, the Eckelkamp College of Management Global Business and Professional Studies requires the following: Fontbonne University is accredited by the Higher 1. A GMAT score of 475 or higher. Learning Commission of the North Central Association of 2. A minimum GPA of 2.75 on a 4.0 scale. Colleges and Schools. The Eckelkamp College of Global 3. A self statement: An autobiographical statement Business and Professional Studies has earned (200-300 words) including the purpose of why you accreditation from the Accreditation Council for Business want to obtain your graduate degree in accounting Schools and Programs (ACBSP) for: Master of Business from Fontbonne University. Administration; Master of Management; Master of 4. Applicants whose native language is not English Science in Accounting; Master of Science in Nonprofit must pass the TOEFL with a score of 197 CBT/71 Management; Master of Science in Supply Chain IBT or a Fontbonne-authorized equivalent. Management. Our remaining programs are currently Applications are considered according to program accredited by the Higher Learning Commission. availability. Complete applications must be on file 14 days prior to the beginning of the first term in which the student To view full-time faculty listings for Business hopes to register. Administration, please refer to the Eckelkamp College of Global Business and Professional Studies in the Requirements and Policies undergraduate section in this catalog. 1. Minimum credit hour requirement for MS degree in Accounting: 33 GRADUATE CERTIFICATE PROGRAMS Business Taxation Maximum credit hour requirement for MS degree Individual Taxation in Accounting: 57 Management Supply Chain Management 2. Candidates may transfer a maximum of six semester hours of approved graduate work toward their ACADEMIC POLICIES AND REGULATIONS Fontbonne MS degree in Accounting. Only graduate- level courses taken within the last six years, subject For detailed information on academic policies and to limited exceptions, at an accredited, degree- regulations, please refer to the graduate program granting institution, with a letter grade of B or higher, information section in this catalog. will be considered. All transfer credit must be approved on a course-by- DUAL UNDERGRADUATE/GRADUATE course basis by the college of global business and ENROLLMENT professional studies. For detailed information on dual undergraduate/ graduate 3. A letter grade of C- or better is required for all enrollment, please refer to the preceding academic courses in the preparatory core. Students receiving policies and regulations section in this catalog. less than a C- in a preparatory core course must retake the course and earn a grade of C- or better. However, students receiving a grade less than C- in MASTER OF SCIENCE (MS) two or more preparatory core courses may be dismissed from the program notwithstanding a cumulative grade point average of DEGREE IN ACCOUNTING 3.0 or higher in the required core. The Master of Science degree in Accounting is for individuals who have a non-accounting undergraduate 4. A minimum cumulative grade point average of 3.0 is degree but are interested in a career in accounting. The required for the required core. Any students receiving course requirements, together with the preparatory core, a grade less than B- in two or more courses or an F in will give students the foundation needed to sit for the one course in the required core may be dismissed FONTBONNE UNIVERSITY PAGE 272 2014-2016 CATALOG from the program notwithstanding a cumulative Certified Public Accountant. Upon completion of this 30- grade point hour program and its preparatory core, the individual will average of 3.0 or higher. have the 150 total college hours and 33 accounting hours 5. The minimum time for the completion of the program required to take the Missouri CPA examination. is one year. The maximum completion time is six This program is designed to be completed in one year, years beginning on the date of the first class of the and is offered in a dual-track format with evening courses, first required core course. which allows students to work fulltime while pursuing a graduate degree. Preparatory Core: Based upon an evaluation of the student’s undergraduate ADMISSION transcripts, students may place out of some or all of the For detailed information on university admission policies, following content areas with a minimum of one three- please refer to the graduate program information section semester-hour course in each of the following content in this catalog. In addition, the Eckelkamp College of areas: Global Business and Professional Studies requires the following: BUS 202 Macro Economics 1. A GMAT score of 475 or higher. BUS 203 Micro Economics 2. A minimum GPA of 2.75 on a 4.0 scale. BUS 205 Financial Accounting 3. A self statement: An autobiographical statement BUS 207 Managerial Accounting (200-300 words) including the purpose of why you BUS 241 Business Law want to obtain your graduate degree in accounting BUS 343 Business Finance from Fontbonne University. MTH 115 Introduction to Statistics 4. Applicants whose native language is not English Any Information Systems Course, CIS100 or higher must pass the TOEFL with a score of 197 CBT/71 IBT or a Fontbonne-authorized equivalent. All preparatory core requirements must be satisfied with a grade of C or higher before the student can enroll in a Applications are considered according to program 500-level accounting course. availability. Complete applications must be on file 14 days prior to the beginning of the first term in which the student Required Core: (33 credits) hopes to register. BUS 561 Business Components Assessment (0 credits) Requirements and Policies MAC 520 Financial Accounting and Reporting I 1. Minimum credit hour requirement for MS degree in (3 credits) accounting: 24-30 MAC 521 Financial Accounting and Reporting II Maximum credit hour requirement for MS degree in (3 credits) accounting: 72 MAC 522 Financial Accounting and Reporting III (3 credits) 2. Candidates may transfer a maximum of six semester MAC 530 Business Law for Accountants (3 credits) hours of approved graduate work toward their MAC 540 Federal Income Taxation for Individuals Fontbonne MS degree in Accounting. Only graduate- (3 credits) level courses taken within the last six years, subject MAC 541 Federal Income Taxation for Business to limited exceptions, at an accredited, degree- Enterprises (3 credits) granting institution, with a letter grade of B or higher, MAC 550 Auditing (3 credits) will be considered. All transfer credit must be MAC 560 Advanced Topics in Management Cost approved on a course-by-course basis by the College Accounting (3 credits) of Global Business and Professional Studies. MAC 570 Accounting Information Systems (3 credits) MAC 580 Advanced Financial Management (3 credits) 3. A letter grade of C- or better is required for all MAC 590 Advanced Accounting Theory (3 credits) courses in the preparatory core. Students receiving less than a C- in a preparatory core course must retake the course and earn a grade of C- or better. MASTER OF ACCOUNTANCY However, students receiving a grade less than C- in two or more preparatory core courses may be (MACC) dismissed from the program notwithstanding a The Master of Accountancy degree program is designed cumulative grade point average of 3.0 or higher in the for those with an undergraduate degree in Accounting required core. who wish to pursue a graduate degree in accounting and to fulfill the CPA examination requirements to become a FONTBONNE UNIVERSITY PAGE 273 2014-2016 CATALOG 4. A minimum cumulative grade point average of 3.0 is required for the required core. Any students receiving MASTER OF BUSINESS a grade less than B- in two or more courses or an F in one course in the required core may be dismissed ADMINISTRATION (MBA) from the program notwithstanding a cumulative grade point average of 3.0 or higher. DEGREE The Master of Business Administration degree program is 5. The minimum time for the completion of the program designed expressly for professionals interested in is one year. The maximum completion time is six management of an enterprise or leadership of a major years beginning on the date of the first class of the division of an organization.
Load more

Recommended publications
  • USC Campus Careers Courses
    International Student Guide 2015 Study Campus Careers USC Courses usc.edu.au/international Welcome to the University of the Sunshine Coast. At USC, we believe the best outcomes are achieved when students have access to both the academic services they require and the support services that build skills, confidence and commitment. Our students learn from the most highly awarded teaching and support staff in the nation, and benefit from flexible entry pathways, industry relevant degrees and excellent study facilities. Every year our graduates rate their experiences and the support they receive at USC very highly, and our alumni are making their mark both locally and globally. If you need any more information about USC, or your study options, please contact us. We look forward to meeting you. Professor Greg Hill Vice-Chancellor and President Connect: g usc.edu.au/international ? usc.edu.au/askusc m +61 7 5430 2843 M [email protected] f facebook.com/USCinternational y youtube.com/unisunshinecoast Published by University of the Sunshine Coast April 2014. Information contained in this publication was correct at the time of publishing; however, the University reserves the right to alter any course, procedure or fee. Prospective students should check for any amendments before submitting an application. For the most up-to- date information, visit www.usc.edu.au/international | All prices are in Australian dollars. | University of the Sunshine Coast is registered on the Commonwealth Register of Institutions and Courses for Overseas Students.
    [Show full text]
  • Annual Report Academic Programme Quality 2019 / 2020
    Annual Report Academic Programme Quality 2019 / 2020 Contents 1 Executive summary .......................................................................................................................... 3 2 The Covid-19 effect .......................................................................................................................... 5 3 Accreditations .................................................................................................................................. 7 3.1 NOKUT ..................................................................................................................................... 7 3.2 EQUIS ....................................................................................................................................... 7 3.3 EOCCS Re-accreditation ........................................................................................................... 7 4 Improvement projects in 2019/2020 ............................................................................................... 8 4.1 Revised Programme Quality System ....................................................................................... 8 4.2 Future Bachelor Model ............................................................................................................ 8 4.3 Digital exams - Wiseflow ......................................................................................................... 9 5 Quality assessment of programme portfolio ................................................................................
    [Show full text]
  • Owen Graduate School of Management
    Owen Graduate School of Management Vanderbilt University 2017/2018 Archived 2017/2018 of Management Owen Graduate School Containing general information and courses of study for the 2017/2018 session corrected to 2 July 2017 Nashville School 2017/2018 The university reserves the right, through its established procedures, to modify the requirements for admission and graduation and to change other rules, regulations, and provisions, including those stated in this bulletin and other publications, and to refuse admission to any student, or to require the with- drawal of a student if it is determined to be in the interest of the student or the university. All students, full time or part time, who are enrolled in Vanderbilt courses are subject to the same policies. Policies concerning noncurricular matters and concerning withdrawalGraduate for medical or emotional reasons can be found in the Student Handbook, which is on the Vanderbilt website at vanderbilt.edu/student_handbook.Archived Management NONDISCRIMINATION STATEMENT In compliance with federal law, including the provisions of Titleof VII of the Civil Rights Act of 1964, Title IX of the Education Amendment of 1972, Sections 503 and 504 of the Rehabilitation Act of 1973,Owen the Americans with Disabilities Act (ADA) of 1990, the ADA Amendments Act of 2008, Executive Order 11246, the Vietnam Era Veterans Readjustment Assistance Act of 1974 as amended by the Jobs for Veterans Act, and the Uniformed Services Employ- ment and Reemployment Rights Act, as amended, and the Genetic Information Nondiscrimination Act of 2008, Vanderbilt University does not discriminate against individuals on the basis of their race, sex, sexual orientation, gender identity, religion, color, national or ethnic origin, age, disability, military service, covered veteran status, or genetic information in its administration of educational policies, programs, or activities; admissions policies; scholarship and loan programs; athletic or other university-administered programs; or employment.
    [Show full text]
  • Programme Curriculum for Master of Science in Management
    Programme Curriculum for Master of Science in Management 1. Identification Name of programme Master of Science in Management Scope of programme 60 ECTS Level Master level Programme code EAGMA Decision details Board of the School of Economics and Management Amendment details April 15 2020 2. Programme description The aim of the Master of Management (MiM) programme is geared towards preparing students with a non-business undergraduate degree for careers in management. The programme is “pre-experience” in character, indicating that students will not have a substantial work experience when entering into the programme. In this programme, management serves the purpose of integration – that is it brings various parts, perspectives and objectives together – in an effort to create organizational effectiveness. The programme aims to: (1) broaden the student’s specialist knowledge from undergraduate studies by introducing fundamental managerial knowledge; (2) strengthen the student’s managerial skills; and (3) cultivating the student’s managerial outlook. The program design is partly focused on providing managerial knowledge through courses covering the fundamental knowledge areas of management, and partly providing skills training, as well as supporting individual/personal development. The programme contains seven parts presented below: 1. students gain knowledge about the foundations of leading individuals, groups and projects. This part will focus on models and theories of understanding leadership and management, and provide students with an understanding of key concepts. 2. students will learn about the functions of management of organisations. The focus is on the analytical tools and skills involved in management. Students will learn how to understand the fundamentals of marketing, organization and strategy, and management control.
    [Show full text]
  • Macquarie a Smart Investment
    Macquarie a smart investment Macquarie is Australia’s best modern university, so you’ll graduate with an internationally respected degree We adopt a real-world approach to learning, so our graduates are highly sought-after. CEOs worldwide rank Macquarie among the world’s top 100 universities for graduate recruitment Our campus is surrounded by leading multinational companies, giving you unparalleled access to internships and greater exposure to the Australian job market You will love the park-like campus for quiet study or catching up with friends among the lush green surrounds Investments of more than AU$1 billion in facilities and infrastructure ensure you have access to the best technology and facilities Our friendly, welcoming campus community is home to students from over 100 countries 2 MacquarIE UNIVERSIty Contents FACULTY OF ARTS 5 Media and creative arts 6 Security and intelligence 8 Society, history and culture 10 Macquarie Law School 14 FACULTY OF BUSINESS AND EcoNOMIcs 17 Business 18 MACQUARIE GRADUATE SCHOOL OF MANAGEMENT 22 FACULTY OF HumaN SCIENCEs 23 Education and teaching 24 Health sciences 29 Linguistics, translating and interpreting 32 Psychology 35 MEDICINE AND SURGERY 38 FACULTY OF SCIENCE 39 Engineering and information technology 40 Environment 42 Science 47 Higher degree research at Macquarie 50 How to apply: your future starts here 52 English language requirements 54 This is just the beginning: discover more 55 This document has been prepared by the The University reserves the right to vary Marketing Unit, Macquarie University. The or withdraw any general information; any information in this document is correct at course(s) and/or unit(s); its fees and/or time of publication (July 2013) but may the mode or time of offering its course(s) no longer be current at the time you refer and unit(s) without notice.
    [Show full text]
  • Owen Graduate School of Management School
    Owen Graduate School of Management School 2015/2016Vanderbilt University 2015/2016 Graduate Archived OwenManagement of Containing general information and courses of study for the 2015/2016 session corrected to 2 July 2015 Nashville School The university reserves the right, through its established procedures,2015/2016 to modify the requirements for admission and graduation and to change other rules, regulations, and provisions, including those stated in this bulletin and other publications, and to refuse admission to any student, or to require the with- drawal of a student if it is determined to be in the interest of the student or the university. All students, full time or part time, who are enrolled in Vanderbilt courses are subject to the same policies. Graduate Policies concerning noncurricular matters and concerning withdrawal for medical or emotional reasons can be found in the Student Handbook, which is on the Vanderbilt website at vanderbilt.edu/student_handbook. Archived NONDISCRIMINATION STATEMENT In compliance with federal law, including theOwen provisions of Title VII of the Civil Rights Act of 1964, Title IX of the Education Amendment of 1972, Sections 503 and 504 of the Rehabilitation Act of 1973, the AmericansManagement with Disabilities Act (ADA) of 1990, the ADA Amendments Act of 2008, Executive Order 11246, the Uniformed Services Employment and Reemployment Rights Act, as amended, and the Genetic Information Nondiscrimination Act of 2008, Vanderbilt University does not discriminate against ofindividuals on the basis of their race, sex, religion, color, national or ethnic origin, age, disability, military service, or genetic information in its administration of educational policies, programs, or activities; admissions policies; scholarship and loan programs; athletic or other university-administered programs; or employment.
    [Show full text]
  • Online Academic Administration System to Support Distance Learning at Faculty of Computer Science University of Indonesia
    ONLINE ACADEMIC ADMINISTRATION SYSTEM TO SUPPORT DISTANCE LEARNING AT FACULTY OF COMPUTER SCIENCE UNIVERSITY OF INDONESIA Harry B. Santoso Faculty of Computer Science, University of Indonesia Depok, West Java Indonesia [email protected] Zainal A. Hasibuan Faculty of Computer Science, University of Indonesia Depok, West Java Indonesia [email protected] ABSTRACT Faculty of Computer Science (Fasilkom), University of Indonesia (UI) develops Web Based Distance Learning Systems for Graduate Program in Information Technology as part of Information and Communication Technology (ICT) based Distance Learning. The systems are developed using Enterprise Resources Planning approach that consist of student-centered e-Learning system, Digital Library and Online Academic Administration System. The latter manages online administration processes in academic activities such as: transcript, online registration, academic calendar, syllabus, news, and file management. This paper elaborates the on going development of Online Academic Administration System as a sub-system to support the Distance Learning at Fasilkom UI. KEYWORDS Distance Learning, student-centered e-Learning, online academic administration, enterprise resource planning. 1. INTRODUCTION Distance learning is often defined as flexible and open. Flexible means that learning options can be adjusted for both current and future learning needs and provides for the learner at any time, any place that suitable to his or her needs. On the other hand, open constitutes the removal of academic restrictions and privileges- that is, the elimination or reduction of the barriers between areas of knowledge, careers, institutions, the increasing and enriching of useful activities and experiences to complement the academic educational purposes [1]. Very often, the existing Distance Learning System offers services (such as courses) through internet but lack of other supporting systems such as online academic administration, electronic library materials and learning environment.
    [Show full text]
  • Academic Administration Manager (Full-Time)
    ACADEMIC ADMINISTRATION MANAGER (FULL-TIME) JOB DETAILS - CONTENTS Page 2 Advertisement Page 3 Job Description Page 5 Person Specification Conditions of Service Summary and Page 6 Staff Benefits Information on Trinity Laban Page 7 Conservatoire of Music and Dance ACADEMIC ADMISTRATION MANAGER Contract: Full-time, Permanent. Salary: £28,568 - £34,283 p.a. (Including LWA) Trinity Laban Conservatoire of Music and Dance is a forward thinking, contemporary and world-class Higher Education Institution with a vision to redefine the conservatoire for the 21st century. At the leading edge of music and dance training, it provides specialist education of the highest quality, which reflects the increasingly collaborative world of artistic practice and supports the lifelong career development of students and professional performing artists. Reporting to the Deputy Registrar, Academic Administration and Quality, the Academic Administration Manager will manage site based academic and student administration from enrolment to graduation, with the support of a small team of staff. The post will be based in the Faculty of Music, however the post holder will be expected to work together with the Academic Administration Manager in the Faculty of Dance to ensure the provision of a good, integrated service across the Institution. The post may interest candidates wishing to develop a career in management in Higher Education administration. You should have administrative experience, excellent communication and organisational abilities and IT skills and the capability to work under pressure. Some experience in a managerial or a supervisory role will be an advantage. Experience and knowledge of music and/ or dance and/or working in an HE environment would be desirable.
    [Show full text]
  • Appendix B Abbreviations Commonwealth University Degrees
    APPENDIX B ABBREVIATIONS COMMONWEALTH UNIVERSITY DEGREES Commonwealth University Degree Abbreviations The following list of degree abbreviations and corresponding titles is restricted to degrees awarded by Commonwealth institutions with chapters in the Yearbook up to 1994 and since 1999, and any degree -granting institutions federated to or affiliated with them. AA Associate in Arts AM Associate of Music AMusD Doctor of Musical Arts AMusM Master of Musical Arts ASc Associate in Science BA Bachelor of Arts/Bachelieres Arts BAA Bachelier en Administration des Affaires Bachelor of Business Administration Bachelor of Applied Arts: And., Ryerson BA(Administration) Bachelor of Arts (Public Administration) BA(Arch) Bachelor of Arts (Arc hitecture) BA(ArchStud) Bachelor of Arts (Architectural Studies) BA(ArchStudies) Bachelor of Arts in Architectural Studies BA(ArtHistCur) Bachelor of Arts (Art History and Curatorship) BA(AsSt) Bachelor of Arts (Asian Studies) BA(AustS) Bachelor of Arts (Australian Studies) BA(AustSt) Bachelor of Arts (Australian Studies) BAcc Bachelor of Accountancy/Accounting BAcct Bachelor of Accounting BAcct(IS) Bachelor of Accounting (Information Systems) BA(CeramDes) Bachelor of Arts (Ceramic De sign) BA(Coll) Bachelor of Arts (Collegiate) BA(Com) Bachelor of Arts in Commerce BA(CombStuds) Bachelor of Arts in Combined Studies BA(Comm) Bachelor of Arts in Communication BA(CommStud) Bachelor of Communication Studies BA(CommStuds) Bachelor of Art s (Communication Studies) BACS Bachelor of Arts Community Studies BAD Bachelier
    [Show full text]
  • The Faculty-Administrator Relationship: Partners in Prospective Governance?
    Scholar-Practitioner Quarterly 53 The Faculty-Administrator Relationship: Partners in Prospective Governance? Marietta Del Favero, Louisiana State University Nathaniel Bray, The University of Alabama Abstract In this article the authors examine characterizations of faculty-administrator relationships, in particular as related to shared governance. Two primary perspec- tives guided the study. The first perspective focused on the fragile nature of shared governance, characterized by a lack of harmony and mistrust. The second perspec- tive focused on the root of faculty-administrator tension as both cultural and structural in nature. The study illuminates problems associated with shared gover- nance, attributed primarily to the conflicting cultures within which faculty and administrators work. As well, the authors articulate a three dimentional frame including holistic descriptions, participant perceptions, and participant behaviors, which characterize the dynamics of faculty-administrator relationships. Disposi- tional contexts associated with these relationships are further examined. Background The faculty-administrator relationship in colleges and universities is central to the effectiveness of shared governance (Breslin, 2000; Guskin, 1996; Westmeyer, 1990). Yet, the literature on this important relationship and its implications for institutional governance is disjointed and haphazard and has yet to be taken up by scholars in a serious way. One gets a general sense from the higher education literature of a relationship that is at the very least challenging, and at the extreme is adversarial and conflict-laden. This perception, to the extent that it represents reality, is problematic given the requirements of shared governance calling for A Journal for the Scholar-Practitioner Leader Volume 3, Number 1 54 Scholar-Practitioner Quarterly “joint effort” and “inescapable interdependence” (American Association of Uni- versity Professors [AAUP], 1966).
    [Show full text]
  • Master's Degree Policies 1
    Master's Degree Policies 1 Master's Degree Policies Degrees Offered North Dakota State University offers Master of Arts, Master of Science and a series of professional master's programs. Master of Arts (M.A.)/Master of Science (M.S.) NDSU offers master's degrees according to the following plans. Not all programs offer all three plans. Candidates for the Master of Arts degree will meet the general requirements and those specific requirements in the humanities or social and behavioral science; these typically include two years of a foreign language. The Plan C degree is primarily intended for professional degree programs. In addition, the three plans differ in the composition of the student's supervisory committee and required submissions to the Graduate School upon degree completion. Plan A: Thesis-based Master's The thesis typically includes a problem statement, a review of existing literature relevant to that problem, and the creation and presentation of new knowledge in providing a solution to the problem. Each student assembles a supervisory committee as described on the next tab. Each candidate is required to pass a final oral examination in which the supervisory committee serves as the examining committee. Following a successful defense, the candidate will submit an electronic copy of their thesis to the Graduate School for review. Plan B: Master's Paper/Comprehensive Study-based Master's The Plan B master's student will develop a thorough understanding of existing knowledge and the ability to apply that existing knowledge to a problem of interest. Note that under this degree, the new knowledge being created is limited, and this is the primary difference between the Plan A and Plan B degrees.
    [Show full text]
  • University of Huddersfield Repository
    View metadata, citation and similar papers at core.ac.uk brought to you by CORE provided by University of Huddersfield Repository University of Huddersfield Repository Wali, Andy Fred, Wright, Len Tiu, Nwokah, N.Gladson and Reynolds, Paul Lewis Customer Relationship Management and Service Quality: a qualitative study Original Citation Wali, Andy Fred, Wright, Len Tiu, Nwokah, N.Gladson and Reynolds, Paul Lewis (2015) Customer Relationship Management and Service Quality: a qualitative study. In: 2015 European Academy of Management (EURAM) Conference, 17th - 20th June, 2015, Kozminski University, Warsaw Poland.. This version is available at http://eprints.hud.ac.uk/25053/ The University Repository is a digital collection of the research output of the University, available on Open Access. Copyright and Moral Rights for the items on this site are retained by the individual author and/or other copyright owners. Users may access full items free of charge; copies of full text items generally can be reproduced, displayed or performed and given to third parties in any format or medium for personal research or study, educational or not-for-profit purposes without prior permission or charge, provided: • The authors, title and full bibliographic details is credited in any copy; • A hyperlink and/or URL is included for the original metadata page; and • The content is not changed in any way. For more information, including our policy and submission procedure, please contact the Repository Team at: [email protected]. http://eprints.hud.ac.uk/ CUSTOM ER RELATIONSHIP M ANAGEM ENT AND SERVICE QUALITY PERFORM ANCE: A QUALITATIVE STUDY Andy Fred Wali - [email protected] UNIVERSITY OF HUDDERSFIELD, UK AND FEDERAL UNIVERSITY WUKARI NIGERIA Len Tiu Wright - UNIVERSITY OF HUDDERSFIELD, UK N.
    [Show full text]