October 2014

Edition

Morrill Street Group Practice www.medicsatmorrillstreet.co.uk

• Dr STEPHEN ALEXANDER LEES • Dr RUSSELL WILLIAM ELLWOOD • Dr MOHAMMAD RAFIQUL ISLAM • Dr BOBBY BIKRAM HAMAL • Dr MAJID ABDULLA • Dr RAJANI SRIPADA • Dr MOHIUDDIN QURESHI

Morrill Street Health Centre Branch Surgery Morrill Street 81 South Bridge Road Holderness Road Victoria Dock Hull Hull HU9 2LJ Hull HU9 1TR Telephone: 320046 Telephone: 223992 Fax: 589611 Fax: 328117

Patient Information Other Health Professionals NHS Hull employs health visitors, district nurses and community nurses who support Morrill Street Group Practice. The practice trains General Practice Registrars and medical students from the Hull The Surgery . Trainees will only be present during a consultation if the patient gives Welcome To informed (written) consent. THE PARTNERS NHS HULL clinical commissioning group Doctor Stephen Alexander Lees MB BS First Registered London 1980 Male The Maltings, Silvester Street, HULL HU1 3HA Telephone No. 01482 344700 Doctor Russell William Ellwood MB ChB MRCGP First Registered Leeds 1983 Male

Doctor Mohammad Rafiqul Islam MB BS FRCS MRCGP DISABLED ACCESS First Registered Dhaka 1992 Male Morrill Street Health Centre and the Victoria Dock Branch Surgery have reserved car parking spaces for the disabled. Wheelchair access and disabled toilets are also offered Doctor Bobby Bikram Hamal MB ChB MRCGP DPD at both locations. There is a lift at Morrill Street Health Centre providing access to the First Registered Leeds 1995 DRCOG DFFP community services on the upper floor. Male

Doctor Majid Abdulla MB BS MRCGP First Registered Hyderabad 1996 Male REGISTERING WITH THE PRACTICE

Doctor Rajani Sripada MB BS DRCOG MRCGP DFFP Please collect a registration pack from reception. You will need your NHS medical card to First Registered Manipal 2001 Female register, or your NHS number. The registration process will require you to prove that you are living in the practice area, as well as your ID, by producing a passport photograph, Doctor Mohiuddin Qureshi MB BS MRCGP DRCOG or photo ID driving licence. First Registered Karachi 1998 Male Please note, you will not normally be offered an appointment with a doctor at registration. If you miss an appointment for a new patient health check this may affect your registration STAFF with the practice. Practice Business Manager On occasions Morrill Street Group Practice may decline to accept new patients. Rebecca Clark This will normally be because they deem their list to be full and to take on more patients Deputy Practice Manager would be detrimental to those already registered. If you are told that you cannot register, Marilyn Doy a written explanation will be given. Practice Nurses Toni Stephenson RGN Debra Rewston RGN EXPRESSING A PREFERENCE Janet Davies RGN Sally Batty RGN You may express a preference to be seen by a particular health professional. We will Healthcare Assistants endeavour to meet your requirements but often it is not possible, in which case it will Katrina Damen Kayleigh Wilson Sophie Robinson be explained why.

For the latest information click to: www.medicsatmorrillstreet.co.uk For 24 hour information click to: www.medicsatmorrillstreet.co.uk Advertisement PATIENT SERVICES

John Parkin & Son The practice provides the following services: s al A soc n ia io t t i Funeral Directors - Established 1898 o a n

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o Est 1905 s • General GP surgeries and practice nurse clinics f 24 Hour Personal Service • Private Chapels of Rest r F o t u c n e Floral Tributes • Pre-Paid Funeral Plans e r a l D i r • Chronic disease management programmes for asthma and diabetes Independent Family Run Business Tel (01482) 376104 • Prevention and treatment of coronary heart disease Eastfield House 3 Saltshouse Road • Minor surgery, cryotherapy and joint injections THE UST PEA Hull TR CE AL O ER • Dermatology F MIND FU N Tel (01964) 626806 Tel (01964) 612600 Beacon Hill, Main Street (Now incorporating B Theobald) • Contraceptive services Keyingham Queen Street, Withernsea • Pre-conception counselling

• Antenatal care

• Child health surveillance

• Cervical smears

• Immunisation and vaccination

• Counselling service

• Secondary care clinics with visiting consultants: Transplants ❍ Gynaecology save lives • Gold Standards Cancer Palliative Care Project • Health checks. Patients who are over 75 and have not been seen for one year, or those who are aged between 16 and 75 and have not been seen for three years, can request a health check at the surgery. Please contact reception for an appointment. Morrill Street Group Practice strongly supports the NHS Hull Treatment of Minor Illnesses Scheme. Community nursing services provide post-operative care in Morrill Street Health Centre. Join the NHS Organ Health Centre (tel: 344665), Freedom Centre (tel: 344580) and the Accident and Emergency Service at Hull Royal Infirmary treat minor injuries. Donor Register Please be aware that, although we endeavour to provide as many healthcare services as possible at the Victoria Dock Branch Surgery, there may be occasions when you will be 0300 123 2323 asked to attend the main surgery at Morrill Street Health Centre. www.organdonation.nhs.uk

To advertise your business to our patients on low cost, easy payment terms call 0800 0234 196. For the latest information click to: www.medicsatmorrillstreet.co.uk Advertisement APPOINTMENTS - Telephone 320046 Routine appointments can be booked up to two weeks in advance. If a ‘review appointment’ is necessary the GP will give you a slip to take to Reception and book it, normally for a Tuesday, Wednesday or a Thursday. If you think you have an urgent medical problem that cannot wait until the next routine appointment is available, you will be given an urgent appointment. All urgent appointments will be recorded as such on your medical records. This is so we can follow trends in patient Services demand. • Blood Pressure • Medicines Use Review If the doctor decides that you are a medical emergency and better care can be provided at • Minor Ailments • Passport Photo Service a hospital, he or she may ask you to visit the nearest Accident & Emergency Department • Free Diabetes Checks • Morning After Pill or call an ambulance for you. • Smoking Cessation Help • Lipotrim Weight Loss Management There is a special telephone number to cancel appointments: 07791 592274. Opening Times On certain occasions where a high demand for appointments is expected, for example Monday to Friday 7.00am - 11.00pm following public holidays, or if there is a shortage of doctors, we may revert to providing Saturday 7.00am - 9.00pm a ‘same day’ booking system. Sunday 10.00am - 4.00pm Patients who regularly fail to keep appointments may be removed from the practice list at the partners' discretion. To avoid queuing on arrival, you are strongly advised to use the 'self check-in' screen which is clearly indicated as you enter the building. Pharmacist Always Available HOUSE CALLS - Telephone 320046 If you require a house call, you should ask for it as early in the day as possible. House ✃ calls are only provided for patients who are housebound due to their illness or condition. You may be asked some questions by a receptionist working to a protocol agreed upon FREE PRESCRIPTION COLLECTION SERVICE by the doctors and designed to help them decide the most appropriate place to see you; a doctor may also speak to you directly on the telephone. We hope that you understand I am authorising the pharmacist at MORRILL Pharmacy to pick up my that we are not trying to be difficult or obstructive. We are trying to make the best possible repeat prescriptions from the surgery and have them ready for me to collect. use of the doctor’s time for the benefit of all our patients. You should also be aware that a doctor has equipment and supplies available in the surgery that cannot be taken to Patient's name...... your home in their bag. Address...... BLOOD TEST RESULTS ...... In order to ease congestion on the switchboard, it would be appreciated if patients call between 10.00am and 4.00pm to obtain test results...... Telephone no...... Signature...... OPENING HOURS The main surgery at Morrill Street Health Centre is open from 8.00am to 12 noon and Morrill Street Group Practice 1.00 to 6.00pm, Monday to Friday. Telephone calls and desk enquiries will be dealt with between 12 noon and 1.00pm. Telephone queries will be dealt with until 6.30pm every Morrill Street Health Centre, Morrill Street, Holderness evening Monday to Friday. Road, Hull HU9 2LJ The branch surgery at Victoria Dock Health Centre is open from 8.00am - 12.30pm and Telephone Number 01482 320046 1.30 - 6.00pm, Monday to Friday. The practice will close for half a day for staff training on certain dates throughout the year. Advance notice will be displayed in the surgery.

Attract more business by placing your advert here. Simply call 0800 0234 196. For 24 hour information click to: www.medicsatmorrillstreet.co.uk • State your first name, surname and date of birth. OUT-OF-HOURS SERVICE • Using the list of medications attached to your last repeat prescription, state the If you need to contact the NHS for urgent care or ask for some medical advice when the name, dose and quantity of the medication you require. If you find the surgery is closed, there are two numbers to remember: pronunciation difficult, spell it out. 999 for life-threatening emergencies or 111 • Only repeat prescriptions may be requested. • When you call the surgery on 320046, a message will ask you to telephone 111. • Enquiries and requests for changes to medication cannot be accepted. To make enquiries or request changes, telephone 320046. When you call this number you will be assessed, given advice and directed straight away to the local service that can help you best. This could be: • Do not leave your telephone number and ask us to contact you. • An out-of-hours doctor • Only a month’s supply will be provided except in exceptional circumstances. • A Walk-in centre or Urgent Care centre located at Bransholme Health Centre or the • Do not ask for another repeat prescription until it is a maximum of three working Freedom Centre days, Monday to Friday, before it is due to be issued. Prescriptions are usually available for collection within 48 hours. • A community nurse • Only ask for the items that you need. Many drugs are re-ordered whether they are • An emergency dentist or late opening chemist needed or not. REPEAT PRESCRIPTIONS To order using email: • Log on to: [email protected] Repeat prescriptions can be obtained by: Messages should not be left on the website. • Placing a tick against the medication you require on the list of repeat prescriptions Warning provided with your prescription and posting or delivering it to Reception. If you want your prescription posted back to you, please also provide a self-addressed Email is not a secure method of communication. If you are not happy about sending envelope with a postage stamp affixed. confidential information by email, please do not use this service. We hope this service will work efficiently, but please understand that problems with email transmission occur, • Only in exceptional circumstances will more than a month’s supply be recorded. which could interfere with its operation. • Do not ask for another repeat prescription until it is a maximum of three working days, Monday to Friday, before it is due to be issued. Prescriptions are usually available for COMPLAINTS AND SUGGESTIONS collection or posted within 48 hours. If you have a complaint, concern or suggestion about the service you have received as • Only ask for the items that you need. Many drugs are re-ordered whether they are a patient from any member of the Practice Team, please let us know. We will investigate needed or not. your complaint and reply within 10 working days of receipt. • Please book a medication review as soon as possible after the review date displayed We operate a practice procedure, which follows national NHS guidelines. on your prescription. Our aim is to sort out problems and consider constructive suggestions as quickly as possible. Some medicines need to be monitored more closely than others to ensure they are effective in treating certain conditions, for example patients with asthma, diabetes or We will try to deal with verbal complaints as soon as they occur with the person(s) heart conditions. You may be invited to have a test or attend a special clinic. If you fail concerned. Those that cannot be resolved in this way should be notified as soon as to attend, the GP may stop further medication until a review is possible. This decision possible, ideally within a few days or at most a few weeks. This will enable us to establish will only be made if there is no danger of a condition deteriorating as a result. what happened more easily. If it is not possible to do that please let us have details of your complaint: To order using voice mail: • Within six months of the incident that caused the problem, or • Dial 223490. • Within six months of discovering that you have a problem, providing that this is within • You will be greeted by a short message. 12 months of the incident. If making a telephone complaint you should dial 01482 320046 and ask to speak to the • Please record your order by speaking slowly and as clearly as possible. There are no Practice Manager or Deputy Practice Manager. If making a written complaint it should restrictions to the length of your message and you can leave it at any time. be addressed to:

Visit our website on: www.medicsatmorrillstreet.co.uk For 24 hour information click to: www.medicsatmorrillstreet.co.uk Practice Business Manager • Reporting to the police (if necessary) Morrill Street Group Practice • Warning about future behaviour and possible removal from the list of patients registered Morrill Street Health Centre with Morrill Street Group Practice. Holderness Road HULL HU9 2LJ • Removal from the list of patients registered with Morrill Street Group Practice. Your letter of complaint will be acknowledged within three working days. We will investigate your complaint and reply within 10 working days of its receipt. As part of our investigation we will find out what went wrong, apologise if this is appropriate, review PATIENT INFORMATION our procedures and take remedial action to make necessary improvements. For details of who has access to patient information, including information from which If you wish to discuss a problem we can arrange an appointment for a meeting with identity can be ascertained, please refer to: those concerned. • Morrill Street Group Practice, General Practice Publication Scheme If you are dissatisfied with how we handle a complaint, or you wish to contact the local Primary Care Trust direct, you may complain to: • Morrill Street Group Practice, Information Sharing Protocol. The Ombudsman These are separate documents published in accordance with the Freedom of Information Millbank Tower Act 2000, Data Protection Act 1998 and Access to Health Records Act 1990. Millbank London PATIENT PARTICIPATION GROUP SW1P 4QP The Patient Participation Group was formed in December 2002. It is an advisory group Tel: 0345 0154033 aimed at improving communication between the practice and its patients. www.ombudsman.org.uk It is hoped that general practitioner services can be developed and improved within the You may also wish to contact the Patient Relations Dept, Health House, Grange Park limitations of resources available, by GPs, staff and patients working and cooperating Lane, Willerby HU10 6DT, Telephone No. 01482 335409. with each other. Please note that if you are complaining on behalf of someone else we keep strictly to the rules of confidentiality. We have to know that you have his or her permission to do It is an opportunity for patient representatives to influence practice policy by representing so. A note signed by the person concerned will be needed, unless they are incapable the opinions of patients registered with the practice. through illness or they are young children. Practice and patients can support each other in their dealings with NHS Hull or other UNACCEPTABLE BEHAVIOUR healthcare organisations to achieve mutual aims. Staff and patients should treat each other with mutual respect. Key speakers including representatives from NHS Hull will be invited to meetings when considered appropriate and beneficial by the group. The following are examples of unacceptable behaviour: The group will meet at least once a quarter. • Swearing • Insulting and abusive language Patient Participation Group • Racist or discriminatory remarks Morrill Street Group Practice • Making what are clearly unacceptable demands Morrill Street Health Centre • Aggressive behaviour, threats of violence or actual violence Holderness Road • Theft of or malicious damage to property HULL HU9 2LJ Any incident of unacceptable behaviour reported to the Practice Manager will be investigated and appropriate and proportionate action taken, for example:

For the latest information click to: www.medicsatmorrillstreet.co.uk Stay in touch with our website: www.medicsatmorrillstreet.co.uk Advertisement TRAINING This is a training practice. Doctor Ellwood is a GP Trainer. He trains qualified doctors Generate more business to become General Practitioners. Doctors Lees, Hamal, Abdulla and Qureshi are GP Tutors. They train medical students with a Pay - Monthly from the Hull York Medical School. Morrill Street Group Practice hope that by providing training for GP Registrars and medical website from OPG students the practice can contribute to increasing the number of doctors who will practise We will design and launch a top quality bespoke in Hull in the future. business-generating website for you, update it regularly at your request and provide on-going EXTRA SERVICES advice and support every working day. You pay for the NHS through taxes, but this does not cover all the services that this practice supplies. Please note that some certificates, forms and insurance claims are extra services, which from £24 per month are not available on the NHS. They are a private arrangement between you and your There is no up-front payment and no extras, doctor. with an option to choose a pay-as-you-go, stop- Your GP, just like any other professional, is entitled to charge you for these services. when-you-like service. Please ask for further details such as the cost of these private, non-NHS services at Reception. To find out more simply call 0800 612 1408 SURGERY TIMINGS OPG - HELPING THE SMALL BUSINESS GROW FOR OVER 30 YEARS or email us at [email protected] Morrill Street Surgery times vary between the hours of 9.00am - 12.30pm, 3.00 - 6.00pm Monday to Friday. Why your business needs a website The branch surgery at Victoria Dock is open from 8.00am - 12.30pm and 1.30 - 6.00pm WITHOUT a website, your business or practice is invisible to the two thirds of prospective Monday to Friday. clients that use the Internet to locate products and services, and this figure grows daily. A GP will be present from 9.00am - 12 noon and 4.00 - 6.00pm Monday to Friday. Please check with the receptionist for details. Worse still, if your competitors have a website and you don’t, then they are picking up your share of the prospects for your type of business when they search online. Surgery timings may be subject to change due to sickness, training or holiday. Pay As You Go websites are proving to be a godsend to small and medium-sized businesses Patient Confidentiality And Data Protection across the UK and Ireland. ADVERTISING FEATURE We ask you for personal information so that you can receive care and treatment. This Introduced by OPG Ltd, who have been building websites for more than eight years, and information is recorded on computer and we are registered under the Data Protection whose innovative ideas have been helping businesses to grow and prosper for over 30 Act. The practice will ensure that patient confidentiality is maintained at all times by all years, they provide businesses and professional practices with 24/7 access to their targeted members of the practice team. However, for the effective functioning of a multi-disciplinary market. team it is necessary that medical information about you is shared between members of A website not only saves you money on brochures and other such material, it greatly the practice team. increases the effectiveness of your current advertising because, in effect, you are open for business around the clock. FREEDOM OF INFORMATION – PUBLICATION SCHEME Uniquely, the Pay - Monthly service comes with Web Partner support. This ‘phone-a- The Freedom of Information Act 2000 obliges the practice to produce a Publication friend’ facility will provide answers to your queries and help you develop your site as your Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice business grows. intends to routinely make available. This scheme is available from Reception. So if you don’t yet have a website, or are unhappy with the one you have, call today for an informal chat on 0800 612 1408. You’ll be glad you did! Visit our website on: www.medicsatmorrillstreet.co.uk Attract more business by placing your advert here. Simply call 0800 0234 196. Advertisement NOTES Let our practice publications promote your business for you!

To place an eye catching advertising feature in our vitally important Practice Booklets and our indispensable Appointment Cards and Website PRACTICE BOOKLETS are specially prepared by A MEMBER OF THE OLDROYD simply phone Jenny Mellenchip Neighbourhood Direct Ltd PUBLISHING GROUP LTD Keenans Mill, Lord Street, St Annes-on-Sea, Lancs FY8 2ER Tel: 01253 722142 Fax: 01253 714020 Website: http://www.opg.co.uk Email: [email protected]

COPYRIGHT WARNING: All rights reserved. No part of this publication may be copied or reproduced, stored in a retrieval system or transmitted in now on 0800 612 1516. any form or by any means electronic, mechanical, photocopy, recording or otherwise without the prior written permission of the publisher. The practice would like to thank the various advertisers who have helped to produce this booklet. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed. HS/CP 10.14 B22436L/16 PRACTICE AREA The practice area is within the black border.

GANSTEAD SUTTON PARK

SUTTON FIELDS LONGHILL SUTTON ON HULL

WEST CARR

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SUMMERGANGS

GREATFIELD GARDEN VILLAGE SCULCOATES

MARFLEET

DRYPOOL

RIVER HUMBER

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