UNIVERSITYSchool of Distance OFCALICUT Education

School of Distance Education VI SEMESTER B Com 2014 Admission Onwards

Core Course - BC6 B15

HOSPITALITY MANAGEMENT

Multiple Choice Questions

The verse ‘Atithi Devo Bhava’ is taken from which of the following Upanishads a.Kathopanishad b.Mandookyopanishad c.Kenopanishad d.Taiteriyopanishad.

2. Accommodation units located near the Highways with Garage facilities are known as? a. Cabana b. c. Downtown hotels d. Casino Hotels 3. Which of the chain is owned by Tatas? a. Oberoi b. Taj c. Sheraton d. Trident

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1 4. Which of the following is notSchool a of revenue Distance Education generation department in a hotel? a. Food and Beverage b. Front office c. Safety and Security d. Engineering

5. Types of rooms mostly situated on the highest floors of hotel building are known as a. Pent houses b. Suit rooms c. Parlour d. Single room

6. An American meal plan includes a. All three meals b. Breakfast only c. Breakfast and Lunch d. No meals included

7. Skippers in hotel terminology means

a. Guest who reserves accommodation but fails to check in b. Guest who is not paying the hotel bills c. A walk in guest d. None of these 8. Which of the following section is mainly responsible for luggage handling of the guests?

a. Security

b. Banquet

c. Bell desk

d. Accounts

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2 9. Which department is responsibleSchool of Distance for givingEducation room keys to the guest on his arrival?

a) Reception

b) Reservation

c) Cashier

d) desk

10. The concept of Capsule hotel was originated in which country?

a. Zambia

b. India

c. Japan

d. Bolivia

11. A guest who does not arrive to take a reservation is called as

a. No Show

b. Skipper

c. Guaranteed reservation

d. Walk in guest

12. A practice in hotels to take more bookings than the total available rooms is called as

a. Over booking

b. Reservation by mistake

c. Skimming pricing

d. None of the above

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3 13. House boats of Kerala are exampleSchool of Distancefor Education

a. Rotels

b. Floatels

c. Motels

d.

14. Which department in hotel is responsible for sending C Form to FRRO ?

a. Housekeeping

b. Human Resource

c. Front Office

d. Security

15. The guest with minimum number of luggage is termed as

a. Scanty Baggage

b. No Luggage

c. Left Luggage

d. Some Luggage

16. A guest staying in a hotel can approach which section of the front office to book a flight ticket?

a. Accounts

b. F&B

c. engineering

d. Travel desk

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4 17. FRRO stands for School of Distance Education

a. Foreign Regional Registration Office

b. Foreigners Residing Registration Officer

c. Foreign exchange Region registration Office.

d. None of the above

18. Which fire extinguisher is used for Class C Fire?

a. Water

b. CO2 Fire Extinguisher

c.Ca Cl2 Fire Extinguisher

d. Foam Type Fire Extinguisher

19. A density chart is used in hotels for

a. controlling hotels staff

b. referring the availability of hotel rooms of particular type

c. verifying the usage of hotel linen

d. controlling he hotel facilities

20. Room situated near the swimming pool with facilities for changing is called as

a. Queen room

b. Double- double room

c. Patio

d. Cabana

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5 21. Double occupancy means School of Distance Education

a. Two people sharing one room

b. a room which is booked twice

c. two guests asked to share one room

d. over booking

22. When was the first hotel in India established?

a. 1903

b. 1803

c. 1947

d. 1957

23. S.O.P. stands for ______

a. Self Operating Procedure

b. Service Operator Process

c. Standard Operating Procedure

d. All of above

24. Which kind of F & B service includes partial cooking and preparation?

a. On premise

b. Off premise

c. Room service department

d. Bar & lounge

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6 25. Menu planning is done by ___School of Distance Education

a. Captain b. manager c. F and B Manager d.

26. Services are typically produced and consumed simultaneously. This is an example of the ______characteristic of services.

a. Intangibility b. Variability c. Inseparability d. Heterogeneity

27. Which among the following is not a dry cooking method?

a. Broiling b. Poaching c. Baking d. Roasting

28. A hotel chain is

a) Hotels connected to each other b) Hotels in difficult centres/parts of the country c) Part of a group with hotels in different locations d) Small hotels

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7 29. What is the main feature of a Schooltime of share Distance establishment?Education

a) It is a private property b) Its rooms / resources are shared by guests / tourists according to specified time schedules. c) It is a facility of one star grade d) None of these 30. Modified American plan includes

a) Two meals of the day + Room rent

b) One meal of the day + Room rent

c) Breakfast + Room rent

d) None of these

31. What is the other name for English Service?

a. Silver Service Style b. Buffet Service Style c. Gueridon Service Style d. Tray Service Style

32. Which state has the maximum number of heritage hotels in India? a) Rajasthan b) Uttar Pradesh c) Maharashtra d) Karnataka

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8 33. A hotel room with all guest roomsSchool of occupiedDistance Education is called a. Green House b. Full House c. Houseful d. None of these 34. Food or beverages served in guest room is known as

a) Full service

b) Room service

c) Service station

d) None of these

35. Which of the following menu provides a choice of items?

a) Alacarte

b) Table d’ hote c) Counter service

d) None of these

36. Total room sales divided by the number of rooms sold represents______

a) Rack Rate

b) Average Daily Rate (ADR)

c) Room Occupancy %

d) All of Above

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9 37. Guest Cycle - which one is correctSchool of Distancesequence Education in below options?

a. Registration ------Checked -In ------Reservation ------Checked Out

b. Reservation ------Checked -In ------Registration ------Checked Out

c. Reservation ------Checked Out ------Registration ------Checked In

d. Reservation ------Registration ------Checked -In ------Checked Out

38. Who takes care of complaint handling ______.

a. Travel desk

b.

c. GRE

d. Both b &c

39. Which term refers to a dining system where the guests serve themselves?

a. Back bar b. Banquet c. Cocktail d. Buffet 40. To which department does the concierge report? a. Human resources b. Front office c. Security d. accounting 41.Minimum number of lettable rooms in a five star hotels is a. 25 b. 100 c. 50 d. All of the above

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10 42. Which one of the following isSchoolnot ofa Distance public Education area in a hotel?

a. Swimming pool

b. Coffee shop

c. Guest rooms

d. Lobby

43. In hotel terminology “Clear rooms” are those rooms which are a. Cleaned rooms handed over to the Front Office for sale

b. Rooms received by Housekeeping for cleaning

c. Rooms reserved for hotel staff

d. Rooms meant for the storage of cleaning equipments.

44. Where does a hotel maintain the registration record in

a. Hard -bound Register b. Loose leaf register c. Guest registration card d. All of these.

45. Cash disbursed by the front office on behalf of the guest is called______a. IOU b. Cash bank c. Encashment d. Paid-out

46. The first five star hotel in India is a. Taj Mahal Palace hotel - Mumbai b. Hotel Ashoka - New Delhi

c. Hotel Oberoi - New Delhi

d. Hotel Chola Sheraon – Chennai

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11 47. What is used as the benchmarkSchool quotation of Distance Education of a hotel's room rate? a. Corporate Rate b. Restricted Rate d. Discount Rate d. Rack Rate 48. Which of the following is included in the Rooms Division? a. Guest Service b. Security c. Housekeeping d. All of the above 49. Which fruit is the symbol of hospitality? a. Cherry b. Mango c. Pineapple d. Apple 50. Which organisation in India is awards star ratings to hotels? a. HRACC b. FHRAI c.IHM d. FICCI 51.The major responsibility of a hospitality manager is ______. a. To ensure that travelers have a pleasant experience. b. To ensure that travelers have good accommodation. c. To ensure that travelers have comfortable food. d. To ensure that travelers leave the hotel within time.

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12 52.Professionals in this field createSchool and of Distance run Educationmany aspects of the guest experience. a. Hotel Management b. Hospitality Management c. Hospital Management d. Tour Management

53. ______means any building equipped, used or advertised to the public as a place where sleeping accommodations are rented to temporary or transient guests. a. Hospital b. Wash Room c. Hotel d. None of the above 54. ______hotels are often noted for their upscale quality and extraordinary comfort. a. One-star b. Three-star c. Two-star d. Four-star 55.Small sized hotels have ______rooms a. 50 b. 100 c. 500 d. 200 56. ______hotels are located near the port of entry like bus stand, railway station, airport, sea port etc. a. Chain b. Transit c. d. Commercial 57. Freeway hotels are located ______. a. Near Metro stations b. On highways c. In rural villages d. Besides Hill stations

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13 58.A group of hotels that are ownedSchool or managed of Distance Education by one company is called ______. a. Franchise Hotels b. Freeway Hotels c. Referral chain Hotels d. Chain Hotels 59.Sanatoria hotels provide ______. a. Hotel cater and organize conference. b. Cater to guests who stays for long duration c. Cater to the business traveller d. Health clubs and spa 60. Fully automated hotels which require minimum human contact. a. Sanatoria b. Matels c. Chains d. Palace 61. Accommodation on wheels is known as ______. a. Rotels b. Motels c. Chains d. Hospice 62.Lodging properties are a segment within the ______industry a. b. Hospital c. Hospitality d. All of the above 63.The ratio of guest rooms sold (including complementary no-charge rooms) to guest rooms available for sale in a given time period. a. Hotel Rate b. Occupancy Rate c. Room Rate d. Rent 64.______is the relationship between the guest and the host. a. Hospitality b. Hotel Management

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14 c. Franchisee School of Distance Education d. Tourism Management 65.A ______is known for its leisure attraction. a. Resort b. Hospital c. Hotel d. Hospitality 66.______is responsible for shifting of baggage of guests, within and out of the room. a. Doorman b. Bell Captain c. Bellboy d. Lobby Manager 67.______is responsible for maintaining the guests’ bills and receiving payments when the guests checkout. a. Front Office Cashier b. Front Office Supervisor c. Receptionist d. Front Office Manager 68.Guestroom brigade ______. a. Maintains cleanliness of foyer, lobby, front office and other common areas. b. Deposits misplaced luggage of guests. c. upkeeps and cleans the guestrooms d. Maintains landscape of the hotel and arranges flowers in rooms and at various places. 69. ______deposits misplaced luggage of guests. a. Guestroom brigade b. Public area brigade c. Lost and found section d. Housekeeping management 70.It is the responsibility of this department to maintain cleanliness in the kitchen and to wash the pots and pans used. a. Kitchen Stewarding b. Kitchen

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15 c. Restaurant School of Distance Education d. Laundry 71.______is who actually serve the food. a. Assistant waiter b. Waiter c. Head Waiter d. Restaurant Manager 72.______perform the heavy cleaning activities such as vacuuming, mopping, sweeping and shifting of furniture. a. Floor Supervisor b. Assistant Housekeeper c. Housemen d. Gardner 73.______the main purpose is to support the gambling operations. a. Resort Hotels b. Casino Hotels c. All-Suite Hotels d. Economy Hotels 74.A ______hotel is located in the centre of the city or within a short distance from business centre, shopping areas, theatres, public offices etc. a. Downtown b. Sub-urban c. Airport d. Resort 75. It is the authorization given by a company to another company or individual to sell its unique product /services and use its trademark according to the guidelines given by former, for a specified time, and a specified place. a. Management Contracts b. Franchise c. Chain d. Referral Groups 76. A hotel owned by a single owner who might use it for some part of the year and rent it out for the remainder of the year. a. hotel b. Destination

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16 c. Extended stay hotel School of Distance Education d. Condominium 77. Expand FIT. a. Free Inclusion Traveller b. Free Independent Traveller c. Free Indented Traveller d. For Independent Traveller 78. FHRAI stands for______a. Federation of Hotel and Restaurant Association of India b. Federation of Hospital and Restaurant Association of India c. Federation of Hospitality and Restaurant Association of India d. Federation of Hotel and Restaurant Association of Indonesia 79.It is a type of hotel originated in Japan which provides small and bed-only cabinets for its guests. a. Green Hotels b. Capsule Hotel c. Ice Hotel d. Cave Hotels 80.______are mainly located in countryside, especially in forests. a. Green Hotels b. Capsule Hotel c. Ice Hotel d. Tree House 81.In ancient era small hotels in Switzerland were called as______a. Huts b. Hotel c. Chalets d. Tree House 82.Taj Mahal palace was built in the year ______a. 1903 b. 1904 c. 1902 d. 1900 83.The primitive lodging house in India were known as______a. Hotels

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17 b. School of Distance Education c. d. Home 84.______era was referred as golden era of travel. a. French Revolution b. Ancient c. Modern d. Vedic 85.A houseboat hotel is referred to as a ______. a. Floatel b. Boatel. c. d. Rotel 86.A ______room has four separate single beds and can accommodate four persons together in the same room. a. Twin b. Quad c. King d. Queen 87.A ______comprises two room situated on different floors, which are connected by an internal staircase. a. Twin Room b. Hospitality Room c. Duplex d. Sample Room 88.The ______is located very close to the main entrance of the hotel. a. Front Office Desk b. Communication Section c. Security Office d. Bell desk 89.Shifting of guest luggage from one room to another in absence of guest. a. Baggage Carrier b. Shifting c. Dead Move d. Inessential

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18 90.Room situated near swimmingSchool pool of Distance is called______Education a. Cabana b. Studio c. Parlor d. Adjacent 91.A guest‘s record of charges and payments a. Meal Plan b. Folio c. Tariff d. Rack Rate 92.Escorting the guest to his room is the duty of ______. a. Doorman b. Bellboy c. Bell Captain d. Bell Desk 93.The facility of awakening a guest at the time specified by the guest is known as______a. First Call b. Wakeup Call c. Door Bell d. Sleep Call 94.Complaints related to nonfunctioning of equipment in guestroom is called______a. Attitudinal Complaints b. Service-related Complaints c. Unusual Complaints d. Mechanical Complaints 95.A ______audits the hotel accounts daily at a time when the business is slow. a. Audit Controller b. Night Auditor c. Auditor d. Consolidator 96.The ratio of the number of rooms sold by total number of saleable room is called ______

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19 a. Rack rate School of Distance Education b. Occupancy Ratio c. Seasonal Rate d. None of these 97.The full form of Rev Par is______. a. Revenue Per available room b. Revenue period c. Revenue per accessible room d. Revenue point average ratio 98.No show means ______. a. The guest does not want to show their identity proof. b. The reserved rooms that were booked for the guest but the expected guests did not arrive to occupy the reserved rooms on the expected date of arrival. c. There are no rooms vacant d. The guests have vacated the rooms 99.Hubbart formula for computing room rent was developed by ______. a. Nikon Hubbart b. Rony Hubbart c. Roy Hubbart d. Rex Hubbart 100. This is the rate charged for children above five years and below age of 12 years, who are accompanying their parents. The hotels provide crib bed in the room for infants. a. Complimentary Rate b. Crib Rate c. Introductory Rate d. Package Rate

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20 SchoolANSWER of Distance EducationKEY

1.d, 2.b, 3.b, 4.d, 5.a, 6.a, 7.b, 8.c, 9.a, 10.c, 11.a, 12.a, 13.b, 14.c, 15.a, 16.d, 17.b, 18.b, 19.b, 20.d, 21.a, 22.a, 23.c, 24.b, 25.c, 26.c, 27.b, 28.c, 29.b, 30.a, 31.a, 32.c, 33.a, 34.b, 35.a, 36.b, 37.d, 38.b, 39.d, 40.b, 41.a, 42.a, 43.b, 44.d, 45.d, 46.a, 47.d, 48.d, 49.c, 50.a, 51. a, 52. b, 53. c, 54. d, 55. b, 56. b, 57. b, 58. d, 59. d, 60. b, 61. a, 62. a, 63. b, 64. a, 65. a, 66. c, 67. a, 68. c, 69. c, 70. a, 71. b, 72. c, 73. b, 74. a, 75. b, 76. d, 77. b, 78. a, 79. b, 80. d, 81. c, 82. a, 83. b, 84. a, 85. b, 86. b, 87. c, 88. d, 89. c, 90.a, 91.b, 92. b, 93. b, 94. d, 95. b, 96. b, 97. a, 98.b, 99. c, 100. b.

Prepared by: Smt. Afeefa Cholasseri, Guest Faculty, Department of Commerce & International Business, Central University of Kerala, Kasargod.

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