www.kyhealth.org.au
ANNUAL REPORT 2016 − 2017 OUR PURPOSE
HEALTHY COMMUNITY. LOCAL CARE.
OUR VALUES
EMPATHY WELLBEING COMMUNITY
We actively listen Safety is at the forefront People experience a to understand your of everything we do. welcoming, friendly feelings. approach. People feel safe in our We show empathy by care. We embody the acknowledging others’ cohesiveness and spirit of emotions. We foster a person our communities. centred approach Individuals are included through flexible, Everyone feels connected in decisions about their individualised care. and has a sense of care and have their belonging. needs acknowledged. We support the physical, emotional, Our teamwork is We provide choices social and psychological built on cooperation, and support individual health of all. collaboration and wishes. communication.
Our actions demonstrate our compassion for others. Report of Operations
Life Governors
Mr G. Stone (dec) Miss F. M. Wallis (dec) Mr. S. Muir-Smith (dec) Mrs. D. Rowston Mr. F. Wooller Mrs. J. Stone (Ladies Auxiliary) Mr. T. J. Tehan (dec) Mr. P. Hann Mr. T. W. McMaster-Smith (dec) Mr. W. Brewster (dec) Mr. R. Tuhan Mr. F. Billings (dec) Mrs. L. N. King (dec) Mr. D. Crow Mr. A. J. Hutchinson (dec) Mr. B. A. Ruler Mrs. M. Chalker Mr. A. G. McCormick (dec) Mr. I. Purdey Mrs. R. Busch Mr. J. H. Brown (dec) Mr. E. Scott-MacKenzie (dec) Mr. Mike Sweeney
TABLE OF CONTENTS Page No.
Board members 5
Declarations and Attestations 4, 26, 29
Disclosure Index 33-34
Chair and CEO Report / Highlights 2-4
Organisational Chart 18
Senior Officers 19
Services 17
Statement of Priorities, Part A 8-16
Statutory Requirements 23, 26-27, 29-32
Workforce Data 32
KDHS Report of Operations 2016/2017 Page 1 Board Chair and Chief Executive Report In accordance with the Financial Management Act 1994, I am pleased to present the Report of Operations for Kyabram District Health Service for the year ending 30 June 2017.
service review program; Kyabram District Health Service (KDHS) has The setting of tolerance and control continued to meet the health care needs and measures for KPI reporting; and service demands of the community through the Its determination to seek a greater focus provision of effective and high quality health towards hearing from the patient’s voice, services that achieve broad and effective health which has seen the inclusion of patient outcomes for our catchment community. stories in the Board agendas.
KDHS has an “experience” led approach to the Further to this, Board members participated in a provision of care and services through the number of clinical governance education development of key core values that underpin programs including a video link education the patient’s expectations. session with the Cleveland Clinic (Ohio, USA) to understand better how to capture and monitor The values of empathy, community and patient experience. This has resulted in a Board wellbeing are core to our approach to care. led organisational focus on experience and values led care. We acknowledge that Kyabram District Health Service is located on the traditional land of the Throughout the year, the Board has been Yorta Yorta Nation and the Bangarang people committed to a strong model of stewardship, and we pay our respects to elders both past and undertakes formal assessment and has present and thank them for their contribution to implemented a strong focus on continuing the development of our services. We also education, to ensure effective Board governance acknowledge the other many diverse cultures processes. that make up our community. This year, the Board farewelled three retiring The Board’s priorities for the 2014-2018 members: Strategic Plan year have been reviewed and re- affirmed and include improving in-patient activity Mr Adam Basile who contributed to the levels to meet funding levels set by the Board and the Community & Cultural Department of Health & Human Services; Governance committee for 4 years, initiating and further developing the Cancer Care bringing his local knowledge to the Board; Centre; the development of a purpose built palliative care unit; the transition of our Mrs Jean Courtney who contributed to the Campaspe Early Childhood Intervention program Board for 16½ years providing significant into the National Disability Insurance Scheme; input to the Clinical, Corporate and strengthening our clinical governance systems; Community & Cultural Governance responding to violence against women; committees and also assisting with the developing a strategic framework for future aged implementation of the Tongala Health care services; addressing occupational violence Governance Committee and served on and building our cultural response in support of the Stanhope Health Governance aboriginal health. Committee. Jean’s clinical experience and rural passion assisted greatly in The Board has remained focused on the key Board decisions; and governing areas of quality and safety, financial sustainability, risk management and community Mrs Maureen Atkins who contributed to and cultural engagement. Board subcommittee the Board for 17½ years, including the functions are aligned with the strategic direction position of Chairperson for two years, of KDHS. providing significant input into the Clinical, Corporate, Community & Cultural KDHS has a strong commitment to ensure that Governance Committees. Maureen’s the clinical governance processes that oversight passion for representing the community our clinical service delivery are robust and saw her take a role in setting up the effective in the review and ongoing provision of Aboriginal Health Governance Committee care. This is achieved through such initiatives and supporting the Stanhope community as: on the Stanhope Health Governance The establishment of an external clinical committee.
Page 2 KDHS Report of Operations 2016/2017 Board Chair and Chief Executive Report experienced for this service. On behalf of the Board, we wish to congratulate The vision for KDHS aged care is to provide and thank sincerely these past members for integrated programs within our services that their dedication and commitment to KDHS. meet the needs of the older members of the KDHS community in all service streams offered. We wish to acknowledge the passing of Life To achieve this vision, Sheridan residential care Governor Mr Sid Muir-Smith. Mr Muir-Smith residents, staff and volunteers have embraced volunteered on the Board for 13 years, retiring in the “Continuing My Life’s Journey” program , 1998. resulting in a more supportive environment for residents and our care staff to live through the KDHS has continued to see marked growth in experiences and challenges of residential aged demand for surgical services, while the number care in a manner that is safe, respectful and of patients requiring a hospital bed for overnight meaningful to them. stay has remained relatively stable, as has the number of patients attending our urgent care The development of the Geri-Connect, service. teleconsulting service has enabled regular specialist geriatric review and support to The renal dialysis service continues to provide residents of Sheridan, thereby increasing quality services at six days per week to both local and and timeliness of medical service provision to regional clients and has seen a significant residential aged care. increase in the number of treatments provided over the reporting period. KDHS is committed to Closing the Gap between the health outcomes and life expectancy of the We have also been very pleased with the Aboriginal and Torres Strait Islander people of continued growth of the Cancer Centre which Australia. has provided over seventy occasions of service throughout the reporting period. During this past year, we were pleased to recruit to the position of Aboriginal Health Liaison Utilisation of the consulting suites continues to Officer which has provided KDHS greater ability grow with the addition this year of specialist to better address the health needs of the local consultants in gynaecology; ear, nose and aboriginal community, commencing with a throat; general surgery and cardiology. celebration of NAIDOC week with the local community and our care team. Community and home based care services have both increased their activity through increased Our focus to be a culturally responsive service referrals and reduced waiting times for has been ably supported through the Melbourne appointment in key service areas. University, Rural Health research team.
This past year saw the seamless transition of KDHS Board and staff would like to thank the Campaspe Early Childhood Intervention Heather McLennan, Elder of the Yorta Yorta Service, and our first client, to the National tribe and representative on the Aboriginal Health Disability Support Scheme (NDIS). This Governance Committee, for her work in transition required significant planning, for which establishing this committee and the we sincerely thank those staff for their efforts. achievements made. Heather has resigned from her role on this committee. Through a collaborative approach to service planning, KDHS, with its health service partners On behalf of the community, we would like to in the Campaspe Shire, continue to work to sincerely thank our valued employees for their address the five health priorities areas of hard work and enthusiasm and for supporting Diabetes, Obesity, Mental Health, Drug & KDHS in its endeavours to meet the sometimes Alcohol and Cancer. challenging and demanding health care needs of our community. KDHS has significantly strengthened its response to addressing the prevalence of In partnership with Kyabram Regional Clinic, diabetes with the achievement of accreditation KDHS jointly hosted Kyabram’s first Medical as a Diabetes Centre and allocation of additional Intern placement under the Murray to the resources towards diabetes prevention. In Mountains Medical Intern Program. This conjunction with KDHS Endocrinologist, a ongoing agreement will see first year medical continuous glucose monitoring service has been interns undertaking a 10 week placement in established, with high demand already being Kyabram. This program has the significant
KDHS Report of Operations 2016/2017 Page 3 Board Chair and Chief Executive Report benefit of retaining young doctors in rural areas, such as Kyabram, thereby, supporting the We remain highly appreciative of the many development of our future medical workforce. volunteers, who contribute their valuable time to support health service provision. Without this We would like to acknowledge the support of our support, KDHS would not be able to provide the Visiting Medical Officer workforce, in particular level of service provision it currently enjoys. that of Kyabram Regional Clinic (KRC) who provides continuous 24 hour on-call coverage to We particularly would like to thank the Kyabram our urgent care and inpatient services. Hospital Ladies Auxiliary for not only their continued financial support of KDHS, but also Consistent with our values, we have made a their contribution to the continued success of the commitment to improving the patient, client and Courtyard Café. We also recognise the work of residents journeys and experience in accessing the Kyabram Heart Group in support of our health services at KDHS facilities. This year saw services through their financial support. the completion of the Room 12 suite and garden area; the Cancer Care Centre gardens, with the On behalf of KDHS, we thank the Department of support of Bunnings Echuca and Shepparton; Health and Human Services for their support and the purchase of a house for future on-call throughout the year. As well, we would like to medical support. acknowledge the support of our local government representatives, and local and We are appreciative of the hard work and regional political members. dedication of our health advisory groups, including the Stanhope Health Governance Kyabram District Health Service is a vibrant, Group and the Tongala Health Governance dynamic and responsive health service that is Group for their commitment to the provision of meeting its purpose to promote a healthy community health services in their communities. community through the provision of local care.
We wish to also acknowledge our consumer This report is prepared in accordance with the advocates for their support in assisting with the Financial Management Act 1994. development of a unique model that allows us to put the patients experience at the forefront of Geoffrey Cootes everything we do. Board Chair
“People choose where to go to for their Kyabram healthcare based on the experience 30th June 2017 that someone told them they had received there!”
We wish to recognise the management group for Peter Abraham their dedication and commitment to the ongoing Chief Executive success of our services and consistently working towards KDHS’ objectives. Kyabram 30th June 2017
Page 4 KDHS Report of Operations 2016/2017 Board Chair and Chief Executive Report
Pecuniary Interests Board of Directors is required in accordance with KDHS policy to declare all pecuniary interests, which may reasonably and foreseeably, be considered to create the potential for a conflict of interests with their position as a member of the Board. These interests have been recorded.
Board of Directors as at 30th June 2016 Mr Geoffrey Cootes—President Mrs Nicole Ryan—Vice Chair and Chair Clinical Governance Committee Mrs. Maureen Atkins—Chair Community Governance Committee Mr. (Graeme) Paul Jackson—Chair Corporate Governance (Audit) Committee Mr Adam Basile Mrs Jean Courtney Mr Dale Denham Ms Judith Greer Mrs Lyndal Humphris
Corporate Governance (Audit) Committee all members are independent Mr. Paul Jackson (Chair) Mrs. Jean Courtney Mr. Dale Denham Mr. Geoffrey Cootes Ms Judy Greer Mr. Robert Jackson (community representative) Mr. Kevin Livingston (community representative)
The purpose of the Corporate Governance (Audit) Committee (CGC) includes accountability and responsibility to the community and the funding bodies of KDHS for the performance of KDHS in relation to the key areas of the Finance and Audit Charter, legislative compliance, risk management, service delivery performance and internal and external report.
The CGC monitors and reviews planning processes related to corporate improvement including but not limited to strategic plans, service plans, financial plans and the Board annual priorities.
The CGC provides oversight of the quality and effectiveness of physical resources of KDHS, including equipment and building fabric through effective planning processes.
Clinical Governance Committee Mrs Nicole Ryan (Chair) Mrs. Jean Courtney Mrs Lyndal Humphris Mrs Margaret Colliver (community representative) Ms Pauline Keegan (community representative)
All Board members are invited to attend
The purpose of the Clinical Governance Committee is to ensure the patients, clients and community of Kyabram and district have access to effective, appropriate, acceptable and safe services at KDHS.
The Board is responsible for ensuring the safety and quality of service delivery across the organisation through the practice of high standards, identification of risks and adherence to relevant legislation and regulatory requirements within the clinical governance domain.
The Key objectives are aligned with the Clinical Governance Framework 2015-2018: 1. Consumer participation and engagement 2. Clinical effectiveness and appropriateness 3. Effective workforce 4. Risk management
KDHS Report of Operations 2016/2017 Page 5 Community & Cultural Governance Committee Mr. Dale Denham (Chair) Mr Adam Basile Mrs. Jean Courtney Mrs. Margaret Colliver (Tongala representative) Ms Pauline Keegan (Stanhope representative) Mrs. Heather McLennan (ATSI representative)
The purpose of the Community & Cultural Governance Committee is to have open, accountable and informed relationships with patients, residents, clients, community groups and health and government agencies in the delivery of its work.
Additionally, the Board authorises opportunities for consumers and community members to participate in the planning, improvement and advocacy of services.
Community & Cultural Governance is valued as a strategy to improve consumer health outcomes and satisfaction with services; a mechanism to ensure organisational accountability, reputation and support, and an important democratic right.
AGM Presentations
L to R: Geoffrey Cootes, Board Chair; Mike Sweeney; Ray Tuhan and his wife, Carol Judy Greer, Board member Mr Mike Sweeney was awarded a Life Governorship of Life Governor Mr Ray Tuhan was awarded a KDHS. Certificate of Appreciation for his commitment to the health of the Stanhope community. Mike joined the Board in November 2001 with a wealth of experience in business, but even more importantly a Health services were opened in Stanhope in deep knowledge of and commitment to, Kyabram and 1975 and Ray was a member of the inaugural District Communities. This laid the foundation for 15 committee, remaining on that committee until years of dedicated service to the Board which included 2016—41 years. three years as Board Vice Chair and five years as Board Ray’s fervour for the Stanhope community and Chair. his energy keep the wider community aware of local issues and concerns did not wan over the Mike’s achievements while on the Board were many, years. including: Acquiring funding for multi-million dollar projects; In 1992 Ray said, in his President’s report: Building a Renal Dialysis centre ...One of our responsibilities continues to be Involving stakeholders to find solutions when guiding patients to the best possible treatment following the death of local doctor, Dr Tisdall and provide educational programs which assist Promoting men’s health locally, nationally and people to achieve a healthier lifestyle. internationally. The Certificate of appreciation was a small Mike was awarded the Life Governorship in recognition token to recognise Ray’s drive and commitment of his commitment and contribution to KDHS. to the Stanhope community.
Page 6 KDHS Report of Operations 2016/2017 Donations In Memoriam Donations were received from the family and friends of: Lorna Armstrong Tom Donegan Judith Donoghue Thelma Mitchell Iris Newnes Max Smity Jim Stasey John Wakenshaw Russell Wright
Donations were received from the following businesses, groups and functions: Bendigo Bank Tongala Kyabram RSL Branch Bunnings Echuca & Shepparton Kyabram Hospital Ladies Auxiliary Fishers IGA Lancaster CWA Kyabram Club Lions Club, Kyabram Kyabram Club Men’s Health Lunch Patchwork Group Kyabram Community Bank St Vincent de Paul Kyabram Heart Group Tongala Post Office Kyabram Italian Bocce Club
Thanks to generous donations the following were able to be purchased / funded during the year:
Equipment / Furnishings / Support Books Air mattress—MSW Café Table & Chairs Cancer Centre garden Treatment Chair for Cancer Centre Code Grey telephone Deep Fryer—Food Services Ice Crusher—MSW Infusion Pumps—MSW and Cancer Centre Overhead Light—Urgent Care Centre Operating Theatre Equipment Sheridan furnishings
Programs Advance Care Planning District Nursing Service Sheridan Palliative Care ICE Forum funding for Kyabram Cancer Centre Men’s Health program Tongala Health community survey
No donations or bequests were used for administration costs. Tax Deductibility KDHS is endorsed by the Australian Taxation Office as a Deductible Gift Recipient. Gifts to KDHS, a public health service, qualify for a tax deduction under item 1.1.1 of section 30-B of the Income Tax Assessment Act 1997.
Heart Group members with the Oncology Chair their $5,520 donation purchased
KDHS Report of Operations 2016/2017 Page 7 2016-2017 Statement of Priorities
Part A: Strategic Priorities Priority Action Deliverable Outcomes Quality and safety Implement systems and Improve capability of Achieved processes to recognise and clinical staff to support End of Life (EOL) Care support person-centred end Advance Care Planning referral pathways developed of life care in all settings, and End of Life throughout KDHS with with a focus on providing discussions to include referrals received through the support for people who palliative care at home for Central Intake service. choose to die at home patients and clients over 65 years. Increased number of Achieved patients with an Advance KDHS has over 250 active Care Plan Advance Care Plans which represents a 30% increase on the previous reporting year. Advance Care Planning is Increase capability of Achieved included as a parameter in clinical staff to support Board and executive an assessment of outcomes Advance Care Planning reporting on the progress of including: mortality and and End of Life EOL care program in place. morbidity review reports, discussions and Advance Care Planning is patient experience and documentation for patients embedded in admission and routine data collection. over 65 years discharge processes at KDHS. Director of Medical Services reviews all mortality cases. Progress implementation of Work in partnership with Achieved a whole-of-hospital model local health providers and Family Violence policy for responding to family local organisations to endorsed. Family Violence violence develop a shared action triggers added to central plan to responding to intake process resulting in 6 family violence. identified cases of a 4 month period. Referral pathways established. KDHS works with the regional Family Violence coordinator. Develop a regional Sign Memorandum of Achieved leadership culture that Understanding with other KDHS represented at Loddon fosters multidisciplinary and health services in Loddon Mallee Clinical Governance multi-organisational Mallee Region to establish executive group and regional Clinical Regional Clinical Governance collaboration to promote governance committee. Council. learning and the provision of safe, quality care across Increased consumer rural and regional Victoria participation at Clinical Governance level. Board members have undertaken Clinical Governance education.
All Board members participants at Clinical Governance meeting.
DMS reports to Clinical Governance committee bi- monthly
Page 8 KDHS Report of Operations 2016/2017 2016-2017 Statement of Priorities
Part A: Strategic Priorities (cont.)
Priority Action Deliverable Outcomes
Quality and safety Develop a regional Collaborate with other Achieved (cont,) leadership culture that agencies in the delivery of Diabetes focus groups fosters multidisciplinary and Healthier Campaspe commenced and led by multi-organisational integrated service plan. KDHS. Joint submission to Finalise implementation of ACHSE for intern role to collaboration to promote strategies for elements of project manager Healthier learning and the provision the plan led by KDHS Campaspe successful— of safe, quality care across intern term completed. rural and regional Victoria
Use patient feedback, Implement innovative Achieved including the Victorian programs, such as café Successful funding Healthcare Experience conversation group, which application for 12 month Survey (VHES), to drive will provide patient / project “Practice Partners improved health outcomes consumer feedback and Program”. Project plan and experiences through a participation in delivering developed and strong focus on person and improved health implementation commenced. family centred care in the outcomes. Happy or Not patient planning, delivery and feedback system evaluation of services, and implemented providing real- the development of new time report on patient models for putting patients experience, and tests and first. explores areas of focus in the VHES reports. Strong patient experience focus through the value of empathy employed across KDHS. Consumer Group reviews VHES data to assist in implementation of quality improvements. Develop a whole of hospital Ensure the application of Achieved approach to reduce the use the KDHS restraint policy Organisation wide restraint of restrictive practices for and audit is compliant. policy in place. Residential patients, including seclusion aged care restraint reduction and restraint measures in place. Code Grey policy implemented with supporting staff education to support behaviour management and Occupational Violence, with further staff training scheduled. Access and Ensure the development Review referral Achieved. timeliness and implementation of a processes, patient flow Stage 1 of the Central Intake plan in specialist clinics to: and accuracy of patient model has been reviewed (1) optimise referral data in specialist clinics with approval to move to management processes compared to the Stage 2. and improve patient flow requirements of Victorian Development of reports and through to ensure patients Integrated Non-Admitted monitoring of activity and are seen in turn and within Health. waiting lists. time; and (2) ensure patient Consulting services data is recorded in a timely, commenced in Cancer accurate manner and is services. working toward meeting the requirements of the Victorian Integrated Non- Admitted Health dataset
KDHS Report of Operations 2016/2017 Page 9 2016-2017 Statement of Priorities Part A: Strategic Priorities (cont.)
Priority Action Deliverable Outcomes
Access and Identify opportunities and Evidence of increased use of Achieved timeliness (cont) implement pathways to aid telehealth service across Weekly telehealth specialist prevention and increase care health services sites. 10% of geriatrician services outside hospital walls by all specialist consultations commenced optimising appropriate use of provided by telehealth by existing programs (i.e. the June 2017 Medical Oncologist Telehealth Clinic Health Independence development in progress Program or telemedicine). for lower risk and periodic review clients, in partnership with GVH. Develop and implement a Implement a six month project Achieved strategy to ensure the officer role to support the Early Childhood preparedness of the seamless transition of Intervention Service is organisation for the National services to National Disability successfully supporting Disability and Insurance Insurance Scheme and clients with the transition to Scheme and Home and identify further opportunities NDIS. Work is occurring on Community Care program for service growth. HACC transition. transition and reform, with particular consideration to service access, service expectations, workforce and financial management. Supporting Support shared population Develop resources to support Achieved healthy health and wellbeing planning the Healthier Campaspe Diabetes Group established populations at a local level—aligning with initiative with KDHS to act as and meeting regularly. the Local Government executive sponsor on Action plan developed. Municipal Public Health and Diabetes as a key priority. Diabetes Education Wellbeing plan and working increased by 0.1EFT with other local agencies and Primary Health networks Focus on primary prevention, Actively participate in the Achieved including suicide prevention work of the Healthier CEO and DCS and relevant activities, and aim to impact Campaspe initiative in staff are actively on large numbers of people in addressing the health priority participating in the work of the places where they spend interventions related to mental the Healthier Campaspe their time adopting a place health and drug and alcohol. partnership in addressing based, whole of population all five priority areas, which approach to tackle the Include suicide prevention as are: Mental Health, Drug & multiple risk factors of poor a key priority of the Healthier Alcohol, Obesity, Cancer, health. Campaspe initiative. Diabetes. ICE forums conducted in Stanhope, Tongala and Kyabram. Combined meeting of Stanhope and Tongala Governance committees held to plan strategic direction for those communities.
Page 10 KDHS Report of Operations 2016/2017 2016-2017 Statement of Priorities cont.
Part A: Strategic Priorities cont. Priority Action Deliverable Outcomes
Supporting healthy Develop and implement Embed the Community Achieved populations (cont.) strategies that encourage and Cultural governance Stage 1 of the Melbourne cultural diversity such as model across KDHS University research project in partnering with culturally partnership with KDHS— diverse communities, Inclusive rural health care at reflecting the diversity of KDHS—has been completed your community in the following staff forums and organisational governance, workshops regarding and having culturally Aboriginal culture in a health sensitive, safe and inclusive setting. practices. KDHS had agreed to partner with Melbourne University for Stage 2 of the research project. The Quality and Safety department has been expanded to include Experience with a new position of Experience & Innovative Practice Officer. Evaluate the effectiveness Achieved of the Cultural Diversity Current year plan reviewed Plan and completed. Awaiting new DHHS guidelines for development of new plan. Improve the health Cultural safety training is Ongoing outcomes of Aboriginal and delivered as a competency Aboriginal cultural training Torres Strait Islander for Board and staff. has been scheduled in the people by establishing 2nd quarter of 2017/2018. culturally safe practices Aboriginal Health Liaison Achieved which recognise and Officer (AHLO) position is An AHLO has been appointed respect their cultural appointed and embedded and work is occurring to identities and safely meets into operations. embed the position into their needs, expectations operations. and rights
Drive improvements to Two year stepped plan to Ongoing Victoria’s mental health increase service access to Review of and submission system through focus and local and regional mental into the 2016 state wide engagement in activity health services. mental health plan. delivering on the 10 Year Plan for Mental Health and Active input into consultations on the Design, Service and Infrastructure Plan for Victoria’s Clinical mental health system Using Government’s Completion of audit Ongoing Rainbow eQuality Guide, against Rainbow Tick Gap analysis and workplan identify and adopt actions program and development completed for review, for inclusive practices and of an action plan towards consultation and action. be more responsive to the achieving the standards. health and wellbeing of Action plan completed. LGBTI individuals and communities
KDHS Report of Operations 2016/2017 Page 11 2016-2017 Statement of Priorities cont.
Part A: Strategic Priorities cont. Priority Action Deliverable Outcomes
Governance and Demonstrate Sign Memorandum of Achieved leadership implementation of the Understanding with other KDHS representative at Victorian Clinical health services in Loddon Loddon Mallee Clinical Governance Policy Mallee Region to establish Governance Executive Group Framework: Governance a Regional Clinical and Regional Clinical for the provision of safe, Governance committee. Governance Council. quality healthcare at each Increased participation at level of the organisation, Clinical Governance level. with clearly documented and understood roles and responsibilities. Ensure effective integrated Provide annual Board and Ongoing systems, processes and management governance All Board members leadership are in place to competency education. participate at Clinical support the provision of Governance meeting. safe, quality, accountable DMS reports to Clinical and person centred Governance committee bi- healthcare. It is an monthly. expectation that health Targeted approach to Board services implement to best member recruitment to meet their employees’ and strengthen Board Clinical community’s needs, and Governance skills. that clinical governance
arrangements undergo frequent and formal review, evaluation and amendment to drive continuous improvement. Lead the development and Participate in Regional Achieved and Ongoing implementation of Local Leadership Forum KDHS actively participating in Region Action Plans under involving Chief Executives the rural statewide design, the series of statewide of each public health service and infrastructure design, service and service in Loddon Mallee plan consultation process. infrastructure plans being Region. Local Campaspe Health progressively released. Leadership Forum to Alliance developed and Development of Local develop Local Regional Regional Action Plans will Action Plans in response introduction of the Healthier require partnerships and to statewide clinical Campaspe initiative, targeting active collaboration across services stream and Diabetes, Drug & Alcohol, regions to ensure plans service development plans Mental Health, Obesity and meet both regional and local as plans are published by Cancer. service needs, as the Department of Health Submission made to the State articulated in the statewide and Human Services Regional and Rural Health design, service and Infrastructure Plan for KDHS infrastructure plans. to participate in the West Hume planning sub region. Ensure that an anti-bullying KDHS Anti-Bullying and Achieved and harassment policy Harassment policy is KDHS policies meet the exists and includes the reviewed in line with the requirements in line with the identification of appropriate Department of health and Department of Health and behaviour, internal and Human Services Human Services guidelines external support guidelines and Victorian and Victorian Auditor General mechanisms for staff and a Auditor General recommendations. clear process for reporting, recommendations. investigation, feedback, consequence and appeal and the policy specifies a regular review schedule.
Page 12 KDHS Report of Operations 2016/2017 2016-2017 Statement of Priorities cont.
Part A: Strategic Priorities cont. Priority Action Deliverable Outcomes
Governance and Board and senior Occupational health and Achieved leadership (cont.) management ensure that safety risk management OH&S action plan focusing an organisational wide program is reviewed to on prevention and increased occupational health and ensure compliance with hazard monitoring developed safety risk management the Risk Management and implemented. Policy and approach is in place which standard and includes a processes in place to ensure includes: (1) A focus on focus on prevention of relevant staff members are prevention and the occupational injury. provided with relevant strategies used to manage information following risks, including the regular investigations of bullying and review of these controls; (2) harassment and/or Strategies to improve occupational violence. reporting of occupational health and safety incidents, risk and controls, with a particular focus on prevention of occupational violence and bullying and harassment, throughout all levels of the organisation, including to the Board; and (3) Mechanisms for consulting with, debriefing and communicating with all staff regarding outcomes of investigations and controls following occupational violence and bulling and harassment incidents.
Implement and monitor Review the 2015-2016 Achieved workforce plans that: KDHS Workforce Plan to Change Management improve industrial relations; ensure compliance with strategy developed to support promote a learning culture; Department of Health and person centred care model in align with the Best Practice Human Service workforce our Aged Care Services. Clinical Learning planning policy. Submission for funding for Environment Framework introduction of CDC model promote effective completed. succession planning; Aboriginal Health Liaison increase employment Officer role appointed. opportunities for Aboriginal Critical functions risk and Torres Strait Islander management tool updated. people; ensure the workforce is appropriately qualified and skilled; and support the delivery of high quality and safe person centred care
KDHS Report of Operations 2016/2017 Page 13 2016-2017 Statement of Priorities cont.
Part A: Strategic Priorities cont. Priority Action Deliverable Outcomes
Governance and Create a workforce culture 70% of all staff to Ongoing leadership (cont.) that: (1) includes staff in complete the Crucial 69% of staff completed decision making; (2) Conversations course. Crucial Conversations promotes and supports course. open communication, raising concerns and Commence Achieved respectful behaviour across implementation of the Cultural program commenced all levels of the priority components of the in Aged Care. organisation; and (3) Organisational Change Respectful behaviour includes consumers and the program. recognised through CEO community. correspondence to staff. People Matter Survey patient safety culture trigger 97%. Ensure that the Victorian All key staff are provided Ongoing Child Safe Standards are with a copy of the Child Safe policy endorsed. embedded in everyday Victorian Child Safe Implementation plan thinking and practice to Standards and are developed. better protect children from provided with education abuse, which includes the and demonstrate implementation of: competence in applying strategies to embed an the Standards. organisational culture of child safety; a child safe policy or statement of commitment to child safety; a code of conduct that establishes clear expectations for appropriate behaviour with children; screening, supervision, training and other human resources practices that reduce the risk of child abuse; processes for responding to and reporting suspected abuse of children; strategies to identify and reduce or remove the risk of abuse and strategies to promote the participation and empowerment of children. Implement policies and All policy and procedures Achieved procedures to ensure relating to staff Influenza vaccination rate of patient facing staff have immunisation are 75.6% achieved in the access to vaccination implemented and 2015/2016 reporting period, programs and are promoted to staff. exceeding the target of 75%. appropriately vaccinated and/or immunised to protect staff and prevent the transmission of infection to susceptible patients or people in their care.
Page 14 KDHS Report of Operations 2016/2017 2016-2017 Statement of Priorities cont.
Part A: Strategic Priorities cont. Priority Action Deliverable Outcomes
Financial Further enhance cash Undertake internal audit Achieved sustainability management strategies to process of cash Internal auditing reports into improve cash sustainability management strategies Fraud Management in and meet financial and make respect of cash. obligations as they are due. recommendations for Days available cash reporting improvement to the reviewed and meets DHHS system. benchmark. Treasury and Investment management policy reviewed, updated and endorsed by the Corporate Governance Committee.
Actively contribute to the Implementation plan Ongoing implementation of the developed for increased Organisation wide LED light Victorian Government’s solar infrastructure for conversion program 85% policy to be net zero carbon power generation. complete with budget savings by 2050 and improve of 10-15% for 2017-18. environmental sustainability Roof top solar proposal by identifying and completed by FutureNRG implementing projects, waiting funding from DHHS. including workforce Environmental Management education, to reduce Plan reviewed and endorsed material environmental by the Board. impacts with particular consideration of procurement and waste management, and publicly reporting environmental performance data, including measurable targets related to reduction of clinical, sharps and landfill waste, water and energy use and improved recycling.
KDHS Report of Operations 2016/2017 Page 15 2016-2017 Statement of Priorities cont.
Part B: Performance Priorities Quality and safety performance Key Performance Indicator Target Achieved
Accreditation
Compliance with NSQHS Standards accreditation Full compliance Full compliance
Compliance with the Commonwealth’s Aged Care Full compliance Full compliance Accreditation Standards
Infection prevention and control
Compliance with cleaning standards Full compliance Full compliance
Submission of infection surveillance data to VICNISS1 Full compliance Full compliance
Compliance with the Hand Hygiene Australia program 80% 85%
Percentage of healthcare workers immunised for influenza 75% 75.6%
Patient experience
Victorian Healthcare Experience Survey—data submission Full compliance Achieved
Victorian Healthcare Experience Survey—patient 95% positive experience 98% achieved experience Quarter 1 Victorian Healthcare Experience Survey—patient 95% positive experience 98% achieved experience Quarter 2 Victorian Healthcare Experience Survey—patient 95% positive experience 100% achieved experience Quarter 3 Victorian Healthcare Experience Survey—discharge care 75% positive experience 95% achieved Quarter 1 Victorian Healthcare Experience Survey—discharge care 75% positive experience 97% achieved Quarter 2 Victorian Healthcare Experience Survey—discharge care 75% positive experience 97% achieved Quarter 3
1 VICNISS is the Victorian Hospital Acquired Infection Surveillance System
Governance and leadership
Key Performance Indicator Target Achieved
People Matter Survey—percentage of staff with a positive 80% 92% response to safety culture questions
Page 16 KDHS Report of Operations 2016/2017 About Kyabram District Health Service Objectives, Functions, Powers and Duties KDHS is a public agency established under the Health Services Act 1988. We provide public health and ancillary services as authorised under the Act, and operate residential care services under the Aged Care Act 1997.
A Board of Directors provides strategic direction to KDHS. Board members are individuals appointed by the Minister for Health under the Health Services Act. Our Chief Executive determines how services are delivered. During the period of 2016/2017 we reported to the responsible Ministers: The Honourable Jill Hennessy MLA, Minister for Health, 1 July 2016 to 30 June 2017
Our Services KDHS serves a catchment area of 13,000 people and employs more than 300 staff members.
KDHS provides a broad range of hospital, allied and community services through the Department of Health and Human Services, Loddon Mallee Region. Locations include: At 86-96 Fenaughty Street Kyabram there are 32 beds providing acute medical, surgical, and transitional and maintenance care. An Urgent Care Centre, a Renal Dialysis Unit and a Cancer Centre are also on this site, as are Primary and Allied Health services, District Nursing Services and a 42 bed high care Residential Care facility. Primary Health and Planned Activity Group services are provided from 35 Birdwood Avenue, Stanhope. Primary Health services are provided from 37 Mangan Street, Tongala. Visiting private consultants provide a range of services to the local communities from consulting rooms at our three locations.
Following is a list of the range of services provided by KDHS Acute Hospital Primary and Allied Health 28 Acute Beds Asthma Education Medical Cardiac Rehabilitation Program Surgical Chronic & Complex Disease Management Dental Community Health Nursing Ear, Nose & Throat Community Transitional Care—2 places Endoscopy Counselling Services General Diabetes Education Gynaecology Dietetics Opthalmology Early Childhood Intervention Service Orthopaedics Health Promotion Urology NDIS Services Palliative Care Occupational Therapy 3 Renal Dialysis chairs Physiotherapy 2 Transition Care beds Speech Pathology 2 Maintenance Care beds Well Women’s Clinic Urgent Care Centre Aged Care Other Services Planned Activity Group/HACC Cancer Services District Nursing Service Residential Pregnancy care in partnership with Goulburn Valley 28 high care beds Health 12 dementia specific beds In-home post birth care 2 respite care beds Breastfeeding support Meals on Wheels
KDHS Report of Operations 2016/2017 Page 17 Page 18 KDHS Report of Operations 2016/2017 Senior Officers Chief Executive Officer Director of Clinical Services Mr Peter Abraham Ms Bernadette Wardle The Chief Executive Officer (CEO) is The Director of Clinical Services has responsible to the Board of Directors for the professional and executive responsibility for all efficient and effective management of KDHS. Prime responsibilities include the development clinical services: Patient Care, Aged / Home and implementation of operational and strategic Care and Community / Primary Health. Major planning, maximising service efficiency and areas of responsibility include clinical quality improvement, and minimizing and governance, clinical leadership and standards of managing risk. Peter represents KDHS in a practice, service and strategic planning, clinical range of broader forums at a regional and state risk management and quality improvement and level, including the Loddon Mallee Regional resource management. Bernadette represents Clinical Council Executive Group. KDHS in a range of broader forums at a regional and state level, including Chair of the Loddon Mallee Nursing and Midwifery Executive Group and Deputy Chair of the Campaspe Primary Care Partnership.
Corporate Services Director Director of Medical Services Mr David Edwards Dr Craig Winter The Corporate Services Director has The Director of Medical Services has the professional and executive responsibility for: responsibility of ensuring visiting medical officers Financial Management, Procurement, Building are credentialed and have the appropriate Project Management, Asset Management, experience for the privileges they have applied Maintenance and Fleet Services, Health for at KDHS. This position provides support, Information, Information Technology, the Client advice and guidance for clinical risk and Services team, Payroll and Contracts. medication management.
David Edwards is the Chief Purchasing Officer for KDHS.
Manager, Workplace Capability and Quality, Experience & Safety Manager Culture Mrs Bev McLaine Ms Susan Briggs The Quality, Experience & Safety Manager is The Workplace Capability and Culture Manager responsible for Quality Improvement; Patient/ is responsible for developing effective strategies Consumer Experience; Safety and Performance to ensure we attract, retain and motivate our including Health & Safety, and Emergency people to uphold our values and provide quality Management & Planning. In consultation with care and services. Included in the Workplace committees, managers and consumers, this Capability and Culture function is Employee position is responsible for formulating and Relations, Industrial Relations, Workcover, implementing a strategic and systems driven Legislative Compliance, Strategic Planning and approach to the management of Quality, Patient Leadership. Experience, Safety and Risk at KDHS.
KDHS Report of Operations 2016/2017 Page 19 Clinical Services Report This year there has been a strong focus on: Improving access for patients and clients to safe, quality local care. Investing in our staff and their capability to respond to our community’s needs. Improving the health outcomes for Aboriginal and Torres Strait Islander people. Strengthening Clinical Governance within the Health Service. Legislative and regulatory compliance.
Improving access for patients and clients to safe, KDHS will also be the fund holders for this project quality local care over 12 months. The central intake project in the Primary Health Service has completed its 12 month timeframe. The Our midwives continue to support pregnant and project has been evaluated and commitment given to parenting families in our community in all aspects of transposing the model across the organization. care apart from birthing. We have been conducting a monthly “Breastfeeding Café” where young parents In July this year the Kyabram Cancer Care Centre can come to our Health Service, have morning tea opened and commenced treating cancer patients, with one of our midwives and ask for any advice or with 17 patients receiving regular treatment. support they may need.
An accredited Exercise Physiologist was appointed The Community of Kyabram, Stanhope and Tongala, to provide professional exercise advice to support continue to support the health service through people having cancer treatment to be as physically volunteering and fundraising. In the past year we active as their abilities and conditions allow. This have received the following significant donations service is provided at KDHS, Echuca Regional from community groups: Health and Rochester and Elmore District Health Service, as a 6-month trial project funded by Loddon Kyabram Hospital Ladies Auxiliary donated Mallee Integrated Cancer Services (LMICS) to $23,830 to purchase: infusion pumps for the develop a service that meets patient needs, and is Cancer Centre and the acute ward, and accessible through a GP-led chronic disease furnishings for the Courtyard Café. management plan. The Men’s Longest donated $15,000 to the Men’s Health program. We have engaged an external consultant to review The Kyabram Heart Group donated $5,500 for our operating theatre systems, schedules and an Oncology chair. staffing to provide maximum capacity for Surgeons and their patients to be able to access our services. Kyabram Community Bank donated $3,000 for a new overhead light for the Urgent Care Gynaecology services were audited by specialist Dr Centre. Rupert Sherwood, FRANZCOG. In the report Dr Kyabram RSL Branch donated $2,000 for the Sherwood stated that “…is confident that the benefit of returned soldiers in Sheridan. Gynaecology Service as currently provided at Kyabram Lions Club donated $2,000 to Kyabram District Health meets satisfactory standards purchase equipment for the operating theatre. in all criteria”. Thank you all for your generosity and support, and Recommendations of non-critical nature were thank you to everyone who made donations to the endorsed by the Board and staff are working toward organisation. All donations contribute to equipment implementing these recommendations. We would purchases and staff training that is not funded from like to thank Dr. Margreet Stegeman, credentialed any other source. Gynaecologist at KDHS for her assistance and support of this review In October 2016, KDHS participated and hosted the second Mini Field of Women, to raise the awareness Our Aged Care Service, Sheridan, continues to be a of breast cancer and breast screening, and to care facility of choice as is demonstrated by our remember women and their families who lost their occupancy rate of 99.87%. battle with Breast Cancer. It was also a time to celebrate the many Breast Cancer Survivors. Kyabram District Health Service (KDHS) has co- submitted an Expression of Interest proposal to the Investing in our staff and their capability to respond Better Care Victoria Innovation Grant funding round to our community’s needs of which, KDHS will act as executive sponsor and Our staff are our most valuable resource. KDHS lead agency. continues to invest in our staff thorough, Management Training, Crucial Conversations The Geri–Connect project was selected to proceed training to assist staff in developing the skills they to business case development. This project will be a require to live to our values of Empathy, Wellbeing joint proposal with Loddon Mallee Health Alliance and Community; with mutual purpose and respect. and Bendigo Health for regional geriatric assessment services provided via tele-consulting. ($250-500K). Our education team continues to look for
Page 20 KDHS Report of Operations 2016/2017 Clinical Services Report opportunities to engage and support placements for presenting a report to the June Board meeting. students and Graduates. Due to the positive outcomes and staff learnings In our Aged Care facility, staff are committed to from focus groups held as part of the project, KDHS ensure that every day is the best day possible for has committed to holding further staff focus groups. residents. On 29th March we had the official launch of our commitment to a model of consumer directed KDHS has also committed to participate in a further care entitled, “Continuing My Life’s Journey; My three year project of Melbourne University about self- Way”. This event was attended by Residents and reflection and why inclusivity is important. their families, staff and Senior Managers. Afternoon tea was then enjoyed by all. In consultation with local Elder, artwork has been purchased and displayed in prominent positions Improving the health outcomes for Aboriginal and within the health service. Torres Strait Islander people KDHS has implemented our “Aboriginal Health Strengthening Clinical Governance within the Health Governance Committee”. This committee’s Service. development has only been possible with the In the wake of Djerriwarrh, all Health Services have engagement and commitment of local Aboriginal been called to reflect and examine; “How would we Elders in the community who have been prepared to know we had a problem in clinical care? What do we volunteer their time to assist. KDHS would like to know? What do we know we don’t know? What don’t thank Heather McLennan, Elder of the Yorta Yorta we know we don’t know?” Interesting times; great tribe and representative on the Aboriginal Health opportunity. Governance Committee for her work in establishing this committee and the achievements made. Much work has been undertaken, and Health Heather has since resigned from her role on this Services are working closely with the Department of committee. Health and Human Services, their partner organisations and registering bodies to ensure We have employed an Aboriginal Health Liaison compliance, quality and safety. Being accredited is Officer (AHLO), 2 days per week to help Aboriginal not enough. and Torres Strait Islander (ATSI) people in our community to feel safe to come to KDHS for their Our Clinical Governance Committee in consultation health care needs and to ensure interactions in with our Board of Directors, has realized the value of hospital are respectful, effective, and hospital staff rescheduling our Clinical Governance and Board will work together to help ATSI community members’ meetings to be back to back to enable the whole of access mainstream healthcare services. Board to attend the Clinical Governance meetings. To make the information tabled meaningful for our Our AHLO will also work with health care providers Board members; we have developed a clinical and raise the cultural awareness of health dashboard report with tolerance levels built in to it. professionals to the distinct needs of ATSI patients This enables Managers to continually monitor and their. activity/outcomes, and Board Directors to be able to ask questions. We have also established an Aboriginal Health Working Party; made up of representatives of all The Board Clinical Governance meeting agenda has work groups within KDHS. We are also partnering as its first standing item; A patient journey story. This with University of Melbourne, who has funding, to may be an exemplar story; or as a result off a support and assist us with the cultural training that complaint or adverse outcome. will be required of all staff at KDHS. Legislative and regulatory compliance Our First Nation is now acknowledged at all As a Health Service we are required to meet meetings at KDHS. legislative and regulatory compliance. Over the past year we have: KDHS is committed to Closing the Gap between the health outcomes and life expectancy of the Met full accreditation under the 10 National Aboriginal and Torres Strait Islander people of Standards from our survey in May. The Australia. surveyors were particularly impressed with our work in Infection Control, Blood Matters, We acknowledge that KDHS is located on the Mandatory Competency Achievement and traditional land of the Yorta Yorta Nation and the Patient Experience work. Bangarang people, and we pay our respects to Achieved full compliance with our Hand elders both past and present and thank them for Hygiene, Fluvax and Antimicrobial their contribution to the development of our services. Stewardship.
Melbourne University has completed a study We have had enormous support from our Visiting Inclusive health care at KDHS: Staff Perspectives, Medical Officers, who make themselves available to with a focus on Aboriginal and Torres Strait culture, participate in meeting where they influence and
KDHS Report of Operations 2016/2017 Page 21 Clinical Services Report engage in decision making. Family Violence triggers have been added to the Throughout the year we have recognized areas for central intake process resulting in six identified cases improvement, based on our clinical data. At the end over a four month period. of last year medication safety emerged as a safety issue. In response, February was a dedicated A Child Safe implementation plan has been “Medication Safety Month”. Education was developed conducted and patient information was developed and widely distributed. We are continuing to monitor During the year, following staff training rigorous our data to measure outcomes. screening, KDHS became an Accredited Diabetes Centre. In conjunction with Endocrinologist, Esther st April 1 , was “April Falls Day”, alerting staff, patients Brigante, a Continuous Glucose Monitoring service is and families as to how to prevent falls. provided from KDHS with full uptake of the service.
Clinical Governance in a Health Service is During the year significant work occurred to ensure paramount to ensure that services being delivered the smooth transition to NDIS, initially for the Early are being done so with endorsed best practice Childhood Intervention Service (available to children scrutiny and a no blame culture, enabling open up to school age). Following the transition clients reporting and disclosure. were provided with information and those who chose to obtain services from KDHS were assisted with the We value the feedback we receive from our patients, transition. residents and clients. It enables us to review our systems and processes to ensure the best outcomes With the implementation of NDIS, and the skills of for our consumers. We have a formal review process KDHS staff, services are now available to all school that utilizes a screening tool. Recommendations are aged children. made and tabled at our Clinical Quality and Safety Committee meetings. A program has commenced where trained KDHS staff attend Childcare Centres and Kindergartens in KDHS is committed to protecting children from abuse Kyabram, Stanhope, Tongala and other district and to providing a consistent and respectful centres to assess children’s needs for speech approach to the management of family violence assistance. disclosure during routine screening and service delivery.
Patient Estelle Turnbull being visited by Cheryl Trevaskis
Page 22 KDHS Report of Operations 2016/2017 Clinical Statutory Reporting
Carers Act 2012 KDHS is an agency subject to the Carers Recognition Act 2012. The Carers Recognition Act 2012 formally recognises and values the role of carers and the importance of care relationships in the Victorian community.
The Act includes a set of principles about the significance of care relationships, and specifies obligations for State Government agencies, Local Councils, and other organisations that interct with people in care relationships.
KDHS has: Taken all practical measures to comply with its obligations under the Act; Promoted the principles of the Act to people in care relationships receiving our services and also to the broader community; and Reviewed our staff employment policies to include flexible working arrangements and leave provision ensuring compliance with the statement of principles in the Act.
There were no disclosures in 2016/2017.
Safe Patient Care Act 2015 KDHS has no matters to report in relation to its obligations under section 40 of the Safe Patient Care Act 2015
Patient Arthur Whyte being cared for by Megan Rasmussen
KDHS Report of Operations 2016/2017 Page 23 Corporate Report Corporate Services comprises departments Our key financial management reporting system providing finance, health information received a number of upgrades during the year management, food, environmental services, that have assisted Managers to more effectively linen, payroll, information communications and access financial and payroll information through technology, procurement and facilities the new reporting hub, while the provision of management services. alerts on key metrics, such as employee entitlements, are driving improved leave Corporate Services employs 95 people (56 EFT) management. and has an annual budget of $6.6 million. A completely revamped Corporate Dashboard People Matters Survey has been developed providing expanded insight The Corporate and Support Services teams’ into a range of key performance drivers benchmarked performance (similar sized local encompassing financial, human resources, health services) in the recent People Matters facilities, food, cleaning, environment, Survey completed by the Victorian Public Sector procurement and occupational health and Commission was extremely satisfying. safety. The data enables more timely and effective discussion of key activity trends, while The survey annually seeks staff feedback and further informing the reasons for key impacts rates Health Service performance across a and trends in our financial performance. broad range of satisfaction, safety and wellbeing metrics. Updated Financial Management Compliance Framework (FMCF) We will work to maintain existing high standards, The Department of Treasury and Finance while targeting actions to address areas, such issued an extensive update to the FMCF as managing stress or change, where our requirements, which required a significant performance did not meet our expectations. number of changes.
Financial Management A range of policies and procedures have been Strong financial management systems have updated including: been further developed during the year through Fraud, Corruption and Other Losses; a range of improvements. Strategic Planning, Budgeting and Financial Performance; Budget management and development Treasury and Investment Management; processes have been refined with department Discretionary Financial Benefits; and Managers more specifically engaged in the Corporate Credit Cards. process of the budget staffing roster profile development, capital and operating expenditure We have recently completed a compliance allocations. The budget’s accuracy and reliability assessment to the new Assets Management has improved as a result. Accountability Framework (AMAF). A range of improvements have been identified that will be
Gabrielle Judd Page 24 KDHS Report of Operations 2016/2017 Corporate Report addressed in the coming year, such as the Hotel Services development of an Assets Management Hotel Services includes responsibility for Strategy and improved Assets Management food, environmental and linen, as well as Information Systems. contracted services for security, pest control, chemicals and general/prescribed waste. Health Information Management We have contributed to the Loddon Mallee Achievements and highlights during the year region proof of concept and business case for included: the implementation of a region wide Electronic 100% compliance with external food Medical Record (EMR) submitted to the safety audit. Department of Treasury and Finance. Consistent highly positive ratings for both cleanliness and food services in the Proposed timeliness for the project suggests Victorian Healthcare Experience Survey. work will begin in July 2018 and take three years to complete. During the year the Food Services team has successfully updated the Health Service’s Food Procurement Safety Plan. The new plan strengthens We have continued to support the regional processes for management food allergies, better coordination of procurement as an active documentation of safety requirements and member of the Chief Procurement Officers improved staff orientation and training systems. Forum. Facilities Management The focus of our procurement activity has been Facilities Management provides the ongoing the development and implementation of a new maintenance of physical facilities to ensure they contracts management information system. The are reliable, safe and comply with relevant system is integrated within our regional incident standards. Maintenance of our infrastructure reporting system and has enabled Contract requires long-term planning, coordination of Management to become paper less. redevelopment and refurbishment programs and preventative and reactive maintenance for Financial Management Information System essential plant and equipment at all sites. (FMIS) Upgrade The statewide upgrade of our FMIS has been a The Facilities team completed a review and key focus of activity for our finance and update of the Building Essential Safety Systems procurement teams throughout the year. Staff requirements including updated of policies and attended key user training and completed procedures, refresh of compliance multiple rounds of user acceptance testing. We documentation, scheduling of preventative anticipate the new system will “go live” in late maintenance requirements and development of September 2017. new compliance/evidence documentation process to support the annual assessment. Information and Communications Technology In response to recent cybersecurity incidents Corporate Governance Committee around the globe, we participated in the The Board Corporate Governance Committee completion of a region wide Cybersecurity continues to monitor the Health Services risk review of Health Services. The review has management, financial systems and reporting identified a range of actions that will be and compliance with statutory requirements. implemented in the coming year to address weaknesses identified. The internal audit program is undertaken by AFS and Associates under an independent contract We have completed a Wifi predictive site survey as appointed by the KDHS Board. Activities in preparation for an update to our internal Wifi undertaken by the internal auditors during the network. The work has identified the need for a year included a number of targeted reviews complete revamp of our wireless network to focusing on Residential Aged Care, Fraud, expand coverage, improve reliability and enable Human Resources and the Financial the introduction of location services throughout Management Compliance Framework. the facility.
KDHS Report of Operations 2016/2017 Page 25 Corporate Statutory Reporting
Attestation on Compliance with Health Purchasing Victoria (HPV) Health Purchasing Policies I, Peter Abraham, certify that Kyabram District Health Service has put in place appropriate internal controls and processes to ensure that it has complied with all requirements set out in the HPV Health Purchasing Policies including mandatory HPV collective agreements as required by the Health Services Act 1988 (Vic) and has critically reviewed these controls and processes during the year.
Peter Abraham Kyabram Chief Executive 30 June 2017 Freedom of Information Act Requests for access to document and records held by KDHS may be made under the Freedom of Information Act 1982. All applications are in writing are forwarded to KDHS. In the majority of cases a Freedom on Information request is to gain access to a patient’s own medical record. During the 2016/2017 financial year KDHS received 25 valid requests. National Competition Policy KDHS complied with all government policies regarding competitive neutrality with regard to tender applications.
Victorian Industry Participation Policy Act 2003 KDHS abides by the principles of the Victorian Industry Participation Policy. During the year there were no procurement or project activities above the threshold.
Building Act 1993 KDHS complies with the provisions of the Building Act 1993, in accordance with the Department of Health Capital Development Guidelines. Car Parking Fee based car parking is not applicable at KDHS Consultancies In 2016-2017 there was one consultancy where the fees payable to the consultant was $10,000 or greater. The total expenditure incurred during 2016/2017 in relation to this consultancy is $30,000 (ex GST). In 2016-2017 there were 7 consultancies where the total fees payable to the consultants were less than $10,000, with a total expenditure of $29,604 (ex GST). Consultant Purpose of Start date End date Total Expenditure Future Consultancy approved 2016/2017 expenditure project fee (excluding (excluding (excluding GST) GST) GST Health Consult Analysis of integrated 13/10/2016 12/01/2017 $30,000 $30,000 Nil Pty Ltd primary care business and service models
Cleaning Standards Achieved
Cleaning Standard Measure AQL target Outcome
Overall compliance with standards Full compliance Achieved
Very high risk (Category A) 90 points Achieved
High risk (Category B) 85 points Achieved
Moderate risk (Category C) 85 points Achieved
Page 26 KDHS Report of Operations 2016/2017 Corporate Statutory Reporting Information and Communication Technology (ICT) expenditure The total ICT expenditure incurred during 2016/2017 (excluding GST) is $842,602 with the details shown below. Business As Usual Non-Business As Usual Operational expenditure Capital expenditure (BAU) ICT expenditure (non-BAU) ICT (excluding GST) (excluding GST) expenditure
(Total) (Total=Operational (excluding GST) Expenditure and Capital Expenditure) (excluding GST) $788,530 $3,412 $791,942 $50,660
Additional information Consistent with FRD 22H (Section 6.19), details in respect of the items listed below have been retained by KDHS and are available to the relevant Ministers, Members of Parliament and the public on request (subject to the freedom of information requirements, if applicable):
Declarations of pecuniary interest have been completed by all relevant officers; Details of shares held by senior officers as nominee or held beneficially; Details of publications produced by KDHS about KDHS, and how these can be obtained; Details of changes in prices, fees, charges, rates and levies charged by the Health Service; Details of any major external reviews carried out on the Health Service; Details of major research and development activities undertaken by the Health Service; Details of overseas visits undertaken including a summary of the objectives and outcomes of each visit; Details of major promotional, public relations and marketing activities undertaken by the Health Service to develop community awareness of the Health Service and its services; Details of assessments and measures undertaken to improve the occupational health and safety of employees; A general statement on industrial relations within the Health Service and details of time lost through industrial accidents and disputes, which is not otherwise detailed in the Report of Operations; A list of major committees sponsored by the Health Service, the purposes of each committee and the extent to which the purposes have been achieved; Details of all consultancies and contractors including: consultants/contractors engaged, services provided, and expenditure committed for each engagement. Environmental report KDHS is committed to protecting the environment. When developing or making improvements, consideration is always given to conserving energy and water, reducing greenhouse emissions and improving waste management.
The key achievements for 2016/2017 were: Renewal of the Health Services Environmental Management Plan. A 7% reduction in carbon emissions. Contributing factors to this reduction include the installation of LED lighting across the organisation and the installation of new ovens in the Food Service area. A reduction in paper usage estimated to be 20,000 sheets During the year a pop-up message appears whenever a two or more page document is sent to print to single sided, asking the operator to consider duplex printing. A number of clerical computers were upgraded to dual screens, reducing the need to print a document for working purposes.
KDHS Report of Operations 2016/2017 Page 27 Quality, Experience & Safety Report
Quality Planning The funded 12 month project encourages patients, The Quality Framework was reviewed in July 2016 to carers and community members to use their reflect changes and improvements in processes for knowledge and experiences to participate in local Quality and Business planning. Departmental Quality healthcare improvements by sharing their and Business Plans are now linked to Strategic healthcare journey, experience and ideas, assisting Priorities, the KDHS Business Plan and the others to share their stories, and/or by joining our Department of Health and Human Services working party to translate the feedback into Statement of Priorities as well as capturing individual healthcare improvements. Department-identified opportunities. In the first instance, KDHS conducted information Guidelines for staff and a revised Quality and meetings and discussions with many small groups Business Plan template were developed in and individuals to gather healthcare experiences consultation with staff, approved and implemented and feedback with a focus on implementing a for the 2016-2017 financial year. "CARE" (Conversation and Reflective Experience) program. An action plan is in place and endorsed by All plans, once developed, were approved through both KDHS and the Health Issues Centre and has the Governance structure. Objectives within the been provided to the Community and Cultural plans were logged on the electronic Riskman quality Governance Committee for awareness and database and actions, progress and outcomes discussion. Community meetings have been monitored and reported to the Clinical Governance completed with approximately 200 consumers Committee. engaged in the process.
Accreditation A Steering Committee has been established, patient In May 2017 KDHS was surveyed by the Australian stories are being documented and tools developed Council of Healthcare Standards (ACHS) and to ensure systems are implemented to capture successfully achieved accreditation against the patient experience in a sustainable and National Standards for a further three year period. comprehensive program.
Quality Activities With a strong and growing focus on Patient During 2016-2017, 305 quality planned Experience across KDHS and the value of improvements and completed audits were entered partnering with consumers, KDHS has expanded into the electronic quality module, Riskman Q, with the Quality Unit to incorporate patient experience 197 completed for the year and the remaining and innovative practice commenced or proposed over coming months. Happy or Not Riskman Q provides systems to record and track all To further strengthen our quality feedback quality activities from commencement to completion mechanisms, KDHS has introduced “Happy or Not” and includes the lodging of quality improvement feedback collection units. activities, objectives of the Quality Plan and all scheduled and completed audits across all Units. These units are used to target a specific question over a designated time period and are available in The program links directly into the Riskman.net four locations across the organisation. While the incident reporting system (VHIMS), relates to answers do not provide comprehensive feedback accreditation frameworks and provides immediate information, they allow measurement of satisfaction access to reports. The program also provides and experience and are used to support areas that resources, tools and monitoring systems for the are a focus at any given time. National Standards. The results from the Units support improvement Health Information Centre Project strategies by providing reports to implement In December 2016, KDHS was one of four appropriate initiatives for improvement. The results successful recipients of first round funding from the have also been instrumental in assisting the Health Issues Centre (Melbourne) Practice Partners measurement of our empathy value and providing Program. improvement data following the introduction of the “Hello, my name is…” campaign.
Page 28 KDHS Report of Operations 2016/2017 Quality, Experience & Safety Statutory Reporting Attestation on Compliance with the Ministerial Standing Direction 3.7.1—Risk Management Framework and Processes I, Peter Abraham, certify that Kyabram District Health Service has complied with Ministerial Direction 3.7.1—Risk Management Framework Processes. The Kyabram District Health Service Governance (Audit) Committee ha verified this.
Peter Abraham Chief Executive
Kyabram 30 June 2017
Protected Disclosure Act KDHS has policies and guidelines in place to protect people against detrimental action that might betaken against them if they choose to make a protected disclosure. No disclosures have been made in the year ended 30th June 2017.
Mrs Joyce Clark, using a Happy or Not feedback collection unit to rate the service she received.
KDHS Report of Operations 2016/2017 Page 29 Quality, Experience & Safety Statutory Reporting Occupational Health & Safety Report All meetings have been held as scheduled with The Occupational Health and Safety an 80% attendance rate. Management System (OHSMS) is reviewed annually by the Health and Safety Committee and 90% of objectives for the annual OH&S action addresses all OH&S compliance areas and plan have been achieved or are in progress for functions within the organisation. the 2016-2017 period, with some substantial improvements in the scheduling and completion Within the objectives of the OHSMS, an annual of workplace inspections. There has also been a Action Plan is developed and improvements focus on improving knowledge and scheduled are monitored and evaluated to ensure understanding of risk assessments and the provision of a safe and healthy work completing either initial OH&S training or environment. refresher training for existing representatives. The outstanding actions have all commenced The Health & Safety Committee continues to be and will be carried forward to the next annual actively involved in ensuring KDHS provides a plan. healthy and safe environment for staff, patients, visitors and contractors. Incidents reported have increased for the year per 100 full-time EFT from 66 in 2015-2016 to 69 All designated work groups are represented on in 2016-2017 (4% with reported hazards the Committee by OH&S trained staff with two increasing substantially from 47 to 113 (48%) management representatives and an Executive over the same period. The increase of incidents Sponsor to assist and support the consultation is directly related to an increase of aggression in processes. Aged Care while the increase in hazards relates to improved reporting and promotion. During 2016-2017, two representative positions became vacant and new representatives Appropriate management strategies have been commenced with one Department also electing a implemented, including staff education, system Deputy OH&S representative to ensure improved review and education for Code Grey and representation to staff in Aged Care clinical areas. Occupational Violence.
Workers Compensation due to Occupational Violence
Occupational Violence Statistics 2016-17
1. Workcover accepted claims with an occupational violence cause 1.2 per 100 FTE 2. Number of accepted Workcover claims with lost time injury with an Too small to report occupational violence cause per 1,000,000 hours worked
3. Number of occupational violence incidents reported 33
4. Number of occupational violence incidents reported per 100 FTE 19
5. Percentage of occupational violence incidents resulting in a staff 6% injury, illness or condition
Definitions For the purposes of the above statistics the following definitions apply:
Occupational Violence: any incident where an employee is abused, threatened or assaulted in circumstances arising out of, or in the course of their employment.
Incident: occupational health and safety incidents reported in the health service incident reporting system. Code Grey reporting is not included.
Accepted Workcover claims: accepted Workcover claims that were lodged in 2015-2016
Lost time: is defined as greater than one day.
Page 30 KDHS Report of Operations 2016/2017 Workplace Capability and Culture Report Staff Training member’s team environment. The changes and To the end of June 2017 130 Staff members have program developed were recognised in our attended our Supporting Positive Behaviour ACHS accreditation survey. training conducted by HRonTrack. People Matter Survey The Health Service continued with Crucial Our 2017 People Matter Survey had a response Conversation training across the organisation. To rate of 47% up from 34% in 2016. For the date over 69% of our staff have completed the question Considering everything, how would you two day program. rate your overall satisfaction with your organisation as an employer? We achieved 92%, We have used consultant services to provide with the industry average sitting at 73%. management development training to our After Hours Managers, Team Leaders, Coordinators EBA’s and Supervisors. Approximately 22 team During 2016/2017 there was EBA negotiations members attended the two day training workshop. across three of our four EBA’s. All of these Further development work is planned for these EBA’s have now been approved by the Fair Work team members in 2017/2018. Commission.
Staff Orientation program review In all EBA’s there have been extensive and Based on survey results from new staff members complex changes requiring detailed in the 2015 year, we have reviewed our implementation strategies. Work has orientation and induction program. The changes commenced on this. To date we have held two have resulted in us moving away from a full day Workplace Implementation Committee meetings generic orientation program and focusing on a with the ANMF and job representatives. This has more comprehensive induction into a new staff all progressed very well.
Jenny Hill Workplace Capability and Culture Statutory Reporting
Merit & Equity Principles KDHS is committed to upholding the principles of merit and equity in all aspects of the employment relationship to ensure fair and transparent processes for recruitment, selection, transfer and promotion of staff.
Policies and procedures are in place to ensure employment related decisions are based on merit, and relevant legislation is complied with. Any complaints, allegations or incidents involving discrimination, vilification, bullying or harassment are taken seriously and addressed.
KDHS Report of Operations 2016/2017 Page 31 Workplace Capability & Culture Statutory Reporting
Workforce Information
Labour Category Current Month FTE - June YTD FTE - June
2016-2017 2015-2016 2016-2017 2015-2016
Nursing 88.9 89.0 87.4 88.1
Administration and Clerical 30.0 27.6 29.3 26.4 Medical Support 7.0 6.7 6.8 6.8
Hotel and Allied Services 39.0 40.0 40.0 39.9
Medical Officers 0.2 0.2 0.2 0.1
Hospital Medical Officers 0 0 0 0
Sessional Clinicians 0 0 0 0 Ancillary Staff (Allied Health) 11.5 9.4 9.1 8.2
176.6 172.9 172.8 169.5
FTE = Full Time Equivalent
Employees have been correctly classified in workforce data collections.
Industrial Relations and Workers Compensation There was no time lost due to industrial disputes in 2016/2017. There were 310.5 days lost due to Workers Compensation claims in 2016/2017
Student Training
Page 32 KDHS Report of Operations 2016/2017 DISCLOSURE INDEX The Annual Report of Kyabram and District Health Services is prepared in accordance with all relevant legislation. This index has been prepared to facilitate identification of the Department’s compliance with statutory disclosure requirements.
Note: The Disclosure Index consists of 2 pages.
Legislation Requirement Page Ref. MINISTERIAL DIRECTIONS
REPORT OF OPERATIONS
Charter and purpose FRD 22H Manner of establishment and relevant Ministers 17 FRD 22H Purpose, functions, powers and duties Cover, 17 FRD 22H Initiatives and key initiatives 2-15 FRD 22H Nature and range of services provided 17
Management and structure FRD 22H Organisational structure 18
Financial and other information FRD 10A Disclosure index 33-34 FRD 11A Disclosure of ex-gratia payments Fin rep FRD 21C Responsible person and executive officer disclosures Fin rep FRD 22H Application and operation of Protected Disclosure Act 2012 29 FRD 22H Application and operation of Freedom of Information Act 1982 26 FRD 22H Application and operation of Carers Recognition Act 2012 23 FRD 22H Compliance with building and maintenance provisions of Building Act 1993 26 FRD 22H Details of consultancies over $10,000 26 FRD 22H Details of consultancies under $10,000 26 FRD 22H Employment and conduct principles 31 FRD 22H Information and Communication Technology Expenditure 27 FRD 22H Major changes or factors affecting performance Fin rep FRD22H Occupational Violence 30 FRD 22H Operational and budgetary objectives and performance against objectives Fin rep FRD 24C Reporting of office-based environmental impacts 27 FRD 22H Significant changes in financial position during the year Fin rep FRD 22H Statement on National Competition Policy 26 FRD 22H Subsequent events Fin rep FRD 22H Summary of the financial results for the year Fin rep FRD 22H Additional information available on request 27 FRD 22H Workforce Data Disclosures including a statement on the application of 31, 32 employment and conduct principles FRD 25C Victorian Industry Participation Policy disclosures 26
KDHS Report of Operations 2016/2017 Page 33 DISCLOSURE INDEX Legislation Requirement Page Ref. FRD29B Workforce Data disclosures 32 FRD 103F Non-Financial Physical Assets Fin Rep FRD 110A Cash Flow Statements Fin Rep FRD 112D Defined Benefit Superannuation Obligations Fin Rep SD 5.2.3 Declaration in Report of Operations 4 SD 3.7.1 Risk management framework and processes Fin Rep
Other requirements under Standing Directions 5.2 SD 5.2.2 Declaration in financial statements Fin rep SD 5.2.1(a) Compliance with Australian accounting standards and other authoritative Fin rep pronouncements SD 5.2.1(a) Compliance with Ministerial Directions Fin rep
Legislation Freedom of Information Act 1982 26 Protected Disclosure Act 2012 29 Carers Recognition Act 2012 23 Victorian Industry Participation Policy Act 2003 26 Building Act 1993 26 Financial Management Act 1994 Fin rep Safe Patient Care Act 2015 23
KEY Fin rep = refer to the Financial Report
Page 34 KDHS Report of Operations 2016/2017
FINANCE REPORT 2016 - 2017
Finance Report 2016 – 2017
Contents
Corporate Governance Chair & Corporate Service Director’s Report…………….3
Finance Summary………………………………………………………………………4
Statement of Priorities – Parts B, C…….……………………………………………..5
Accountable Officers Declaration
Independent Auditor’s Report
Financial Statements
KYABRAM DISTRICT HEALTH SERVICE
Corporate Governance Chair and Corporate Service Director’s Report
FINANCE REPORT Kyabram District Health Service’s financial goal is to deliver high quality cost efficient health services, while building capacity to meet the future health needs of our Community.
Our key financial achievements included:
Strong growth (8.5%) in residential aged care income across all categories delivering an additional $320,247 thanks predominantly to proactive work updating resident ACFI status prior to the end of the 2015-16 financial year; Growth in private patient activity (11%) with approximately 24% of all acute patients choosing to utilise their private health insurance cover while accessing treatment at the Health Service; and Grant funding of $823,000 to support an Acute Services Nursing Hub and improved Urgent Care facilities with the works scheduled to be completed in 2017-18.
Financial Performance
The Department of Health and Human Services benchmark indicator for financial performance is the Net Result before Capital and Specific Items. The result in the current year was a surplus of $268,510, which was up on our original budget of $198,200. The Comprehensive Result was a deficit of $713,068, which was a slight improvement on last year’s deficit of $838,527.
Revenue growth increased by $834,508 (3.6%) due strong residential aged care income growth of $320,247 and a grant conversion of $155,424 to support outpatient clinic activity for the Oncology Service. Our complexity adjusted inpatient activity public/private performance reduced by 2% on the previous year, with our performance representing 95.5% of our target.
Expenses grew by $701,401 (3%) with the introduction of a range of new Enterprise Bargaining Agreements for the majority of staff employment contracts. The major reduction in our supplies and consumables costs was the result of a one off cost of $310,142 for an AB WIES funding swap arrangement with Echuca Regional Health in 2015-16.
Liquidity Position
During the year we generated positive cash flows from operating activities of $1,866,383 up markedly on the previous year. A capital grant of $658,544 just before year end for the new Acute Nursing Hub and Urgent Care redevelopment was
Kyabram District Health Service – Finance Report – Page | 3
KYABRAM DISTRICT HEALTH SERVICE
a major contributor to this strong cash flow growth. These funds remain unexpended at year end.
Financial Position
The financial position of the Service remains strong with our current assets ratio at 0.945 (current assets divided by current liabilities). It remains well above the Department of Health and Human Services benchmark (0.7) providing capacity to pay our debts as and when they fall due.
The Future
We are excited by the service development and expansion opportunities under the National Disability Insurance Scheme, with our early childhood intervention team expanding their support into schools throughout the region.
Paul Jackson David Edwards
Chair – Corporate Governance Committee Corporate Services Director
Finance Summary 2017 2016 2015 2014 2013 $000 $000 $000 $000 $000 Total Revenue 23,768 22,933 22,840 21,484 20,765 Total Expenses 24,481 23,772 22,605 21,526 21,487 Operating Surplus/(Deficit) 269 188 893 (230) 179 Net Result for the Year (inc. Capital and Specific (713) (839) 235 (42) (722) items)
Retained Surplus/(Accumulated 1,333 2,660 3,285 3,299 3,318 Deficit)
Total Assets 32,445 31,213 31,347 29,620 24,728 Total Liabilities 7,987 6,042 5,338 6,531 4,806 Net Assets 24,458 25,171 26,009 23,089 19,922
Total Equity 24,458 25,171 26,009 23,089 19,922
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KYABRAM DISTRICT HEALTH SERVICE
2016-2017 Statement of Priorities Part B: Performance Priorities
Financial Sustainability Key Performance Indicator Target 2016-2017 Actual 2016-2017 Finance Operating result ($M) 0.19 0.27 Trade Creditors 60 days 34 days Patient fee debtors 60 days 31 days Public & private WIES2 performance to target 100% 95.5% Adjusted current asset ratio 0.7 1.32 Number of days with available cash 14 days 68 days Asset management Basic asset management plan Full compliance Full Compliance
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KYABRAM DISTRICT HEALTH SERVICE
2016-2017 Statement of Priorities Part C: Activity and Funding
Budget Budget Activity Activity Funding type Target Achieved Target Achieved $’000 $’000 Acute Admitted WIES DVA 63 80 $310 $388 WIES Private 379 423 $1,399 $1,420 WIES Public 1,987 1805 $10,768 $9,399 WIES TAC 15 9 $62 $39 Acute Non-Admitted Emergency services $651 $651 Specialist clinics $122 $281 Aged Care Aged Care Other $30 $30 HACC 5,830 7,099 $206 $215 Residential Aged Care 15,187 15,104 $1,143 $1,143 Subacute and Non-Acute Admitted Subacute WIES – Maintenance Public 72 34 $742 $383 Subacute WIES - DVA 0 0 $4 0 Primary Health Community Health / Primary Care 8,346 8,316 $817 $817 Programs Community Health Other $266 $266 Other Other specified funding $280 $280 Health Workforce 4 4 $117 $117 Total Funding $16,916 $15,429
Kyabram District Health Service – Finance Report – Page | 6
Independent Auditor’s Report
To the Board of Kyabram District Health Service
Opinion I have audited the financial report of Kyabram District Health Service (the health service) which comprises the: