PROCEEDINGS of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services Proving value in challenging times Edited by Ian Hall, Stephen Thornton and Stephen Town University of York, UK | August 22-26, 2011 With many thanks to our Sponsors and Partners Northumbria International Conference on Performance Measurement in Libraries and Information Services PROVING VALUE IN CHALLENGING TIMES University of York, UK | August 22-26, 2011 PROCEEDINGS 1 Published by University of York JB Morrell Library, University of York, Heslington, York, YO10 5DD, UK First Published 2012 © University of York All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. This book is sold subject to the condition that it shall not, by way of trade or otherwise, be lent, re-sold, hired out or otherwise circulated without the publisher’s prior consent. British Library Cataloguing in Publication Data. A catalogue Record for this book is available from the British Library. ISBN: 978-0-901931-11-5 Editors: Ian Hall, Stephen Thornton and Stephen Town For additional copies of this publication please contact the publisher: JB Morrell Library University of York Heslington York, YO10 5DD UK Tel: +44 (0) 1904 32 3873 Email:
[email protected] www.york.ac.uk/library 2 Introduction The 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services was held from 22-26 August 2011, at the University of York, UK.