Annual Review 2013/14 5 6 7 8
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Heritage Services Annual Review 2013 /14 For learning, inspiration and enjoyment Operations Assistant Tobias Deane who won the Pride of Bath Young Person of the Year Award 2013. Silver Award won by the Roman Baths at the Visit England Large Visitor Attraction of the Year Awards 2013. 2013 /14 2013/14 has been one at a glance of our busiest years ever • £14.2 million turnover We saw a better-than-expected financial The Fashion Museum celebrated 50 performance, returning a profit of £5.2 years in Bath with its stunning Fifty • £5.2 million profit, £1.1 million million to the Council, mainly due to Fabulous Dresses exhibition, while its above target higher admissions and retail income summer show Laura Ashley: the • Net income per B&NES delivered by record visitor numbers at the Romantic Heroine attracted widespread Roman Baths where they hit the million public interest. resident: £29 mark with a day to spare. • Net income per B&NES The quality of our collections was Council Tax payer: £67 Our business model continues to attract reflected by requests for loans from the interest. In April 2013 we welcomed a Gallery and Fashion Museum to • Net income per HS staff delegation of the Director and senior prestigious exhibitions in the UK and the member: £42,000 managers from the Kremlin Museums, USA, and by a substantial grant to the Moscow, to discuss our investment Record Office to catalogue 900 years of • £569,000 secured in grant-aid strategy. Highlight of the visit was the Bath Corporation records. At the Roman • 1,195,500 daytime visitors; civic reception at the Victoria Art Gallery. Bath work continued towards acquiring and displaying the Beau Street Hoard. • 60,290 guests attended civic The introduction of admission charges and private functions for the Gallery’s main exhibition space During the year front-of-house staff was a huge change, but the many across the Service have worked on new • 36,000 attended learning people quickly recognised the good visitor / shopper engagement workshops and community value of the annual exhibition pass. The techniques, and user satisfaction with activities GWR and Peter Brown shows were our services has continued to be well among the highlights of another top over 90% ‘good’ or ‘excellent’. This was • 25,500 valid Discovery Cards quality programme. reflected by the Service retaining the in circulation Customer Service Excellence standard with a record 10 ‘compliance plusses’. • Customer Service Excellence retained with a record 10 Back-of-house teams have worked just ‘compliance plusses’ as hard. Operations staff, curators, archivists and sales and marketing staff • Visitor Attraction Quality have worked tirelessly to keep the show Assurance Scheme (VAQAS) on the road during the year, while the – all sites reaccredited efforts of our Business Analysis colleagues were recognised with a Team Stephen Bird Award in the Council’s Employee Head of Heritage Services Excellence Awards 2013. 2 Foreword By Councillor Ben Stevens, Cabinet Member for Sustainable Development I am so proud to introduce this Annual events such as the launch of the Museum there are knowledgeable and Review 2013/14 after my first year as spectacular Laura Ashley exhibition at enthusiastic teams documenting, caring Cabinet Member responsible for the the Assembly Rooms and the reception for, and making publicly accessible Sustainable Development portfolio. The and dinner of the Association of Leading collections that would otherwise not be name is particularly apt for this service Visitor Attractions which we hosted at available for the public to see, study, area, whose business plan is all about the Roman Baths in September, while learn from and enjoy. achieving sustainability in its three core the AGM of the Friends of the Victoria Art areas of conservation, customer care Gallery brought home to me the passion Of course one of the truly exciting parts and commercial activity, while at the that our publicly-owned collections can of my job is, alongside our officers, same time managing the development of inspire in local people. planning for the future of our heritage collections, buildings and public services assets. This year we were able to open that contribute both to the wider local During the year I have attended events the new, accessible Temple Precinct and economy and the well-being and away from the district to broaden my received funding to display the Beau personal fulfilment of our residents. knowledge. These have included the Street Hoard. These steps are part of an Museums Association annual conference exciting programme to ensure residents It has been a year of getting to know the in Liverpool and the launch of the China and visitors to all our attractions can Service better; understanding the Welcome Charter in London in which the enjoy a new experience that preserves extraordinary breadth of internationally Roman Baths is one of the founding and interprets the history of our city. The important heritage assets for which we partners. My colleague, Cllr Cherry next year promises to be just as exciting are responsible. We all know the world Beath, has been working alongside other as we develop our plans for new renowned Roman Baths, but there is so historic spa towns across Europe, education facilities, a World Heritage much more to the Service than that, strengthening our ties to them and interpretation centre, and improvements ranging from a single hat, document, hopefully developing an additional World to the Victoria Art Gallery. painting or coin at one end of the Heritage inscription for our beautiful city. spectrum to an entire World Heritage City at the other. It is a real privilege to be The content of this annual review cannot responsible for their care and do full justice to the hard work done by interpretation. staff, whether front-of-house or behind- the-scenes, across the Service on a 24/7 I have been behind the scenes in every 365-days-a-year basis. I am enormously building across the Service, sometimes grateful to them. Nor can I finish without to places I never knew existed. This has paying a word of tribute to the increasing given me a valuable insight into the full numbers of volunteers who work across range activities such as study facilities, the Service. Without the dedicated team sales offices, maintenance workshops at the Victoria Art Gallery we would not and kitchens that enable us to deliver be able to keep the whole building open such a diverse range of services to the to the public, while behind the scenes at public. It was a pleasure to attend major the Record Office and the Fashion Our Business Analysis team being presented with their Team Award by Chair of Council Cllr Neil Butters and Chief Executive Jo Farrar at the Council’s Employee Excellence Awards 2013. 3 Below: Chair of Council Cllr Neil Butters and Bath Spa University performing arts students in front of star exhibit The Railway Station by William Powell Frith at the Bath and the Great Western Railway exhibition. Right: La table ronde 1946 by Marc Chagall, part of the bequest to the Gallery by Dr Sheila Day. Victoria Art Gallery In April 2013 the Gallery introduced Another successful outcome of charging Other highlights of 2013/14 included: charges to special exhibitions for the first has been the addition of prestigious time with a stunning Henry Moore show. loans to exhibitions from major • 92,160 visitors to the Gallery; To prepare for this, the circulation route institutions such as Tate, the Royal • 58,886 visitors to the free permanent was changed and the Gallery shop College of Art, National Museum Wales, collection on the first floor; relocated, generously grant-aided by Arts Arts Council Collection, Southampton Art • 2,291 children attended teaching Council England. Despite some initial Gallery, Birmingham Art Gallery and sessions and workshops; customer resistance, overall visitor Royal Holloway College. Without the • Sales of 21,833 day entry tickets to numbers were only 9% down on generosity of lenders, both public and special exhibitions; 2012/13, and the initiative has yielded an private, the Gallery would not achieve a • Sales of 1,781 annual exhibition entirely new income stream. quality product commensurate with the passes at £10 each; charging regime. • 1,079 volunteer guide sessions worked, Works of art and shop sales have equating to 3,777 hours of their time; continued to perform well, with the net In support of the Gallery’s work to bring • 2,960 usages of the audio guide made result that the Gallery is now able to the permanent collection up to date, a for the Peter Brown exhibition; recover a higher proportion of its costs. local collector Dr. Sheila Day bequeathed • Grants of £3,225 from the V&A One particularly pleasing result has been 30 paintings, prints, sculptures and Purchase Grant Fund and £2,000 the sale of just under 1,800 annual studio ceramics by leading contemporary from the Friends of Victoria Art Gallery exhibition passes; this healthy take-up artists. towards the purchase of Study for shows that the pass is perceived as People in a Wind (1949) by delivering excellent value for money. Kenneth Armitage; Moreover, more visitors are now • Works from the Council’s permanent exploring the permanent collection, to collection loaned to exhibitions in which access remains free, and are New Haven (Connecticut), Toulouse, spending longer in the galleries. Bern, Middlesbrough, Bristol and Bath. Jon Benington Victoria Art Gallery Manager 4 Bath Record Office The number of personal visitors to the Highlight of the year was the successful Record Office was the highest for three bid for £41,567.00 of external funding years, bucking the national trend of which will enable the full cataloguing of declining numbers in Record Offices 900 years of Bath Corporation records resulting from increased online historical dating back to the 12th century.