Our Outcomes Journey

TE WHĀNAU O WAIPAREIRA l ANNUAL REPORT 2015 -2016 2 #FUTUREMAKERS OUR OUTCOMES JOURNEY -

TE WHĀ NAU O WAIPAREIRA PERFORMANCE SUMMARY - #FUTUREMAKERS l

Annual Report 2015–2016 l

Te Rārangi Upoko CONTENTS

HE MIHI 2

NGĀ HUA O MATAORA OUR MATAORA OUTCOMES FRAMEWORK 2

OUTCOMES MEASUREMENT PILOT PĒPI AND TAMARIKI SERVICES 3

OUR WHĀNAU 5 6

OUR TAMARIKI 5 7

KORURE WHĀNAU – WHĀNAU TRANSFORMATION 8

REPORTING ON OUTCOMES 10

RANGATAHI OUTCOMES 11

OUR TAITAMARIKI SPEAK UP 12

SUPPORTING KORURE WHĀNAU - LIST OF SERVICES 14

HĀPORI MOMOHO - THRIVING COMMUNITIES 16

TE KĀHUI ORA O TĀMAKI COLLECTIVE IMPACT ACROSS THE TĀMAKI REGION 17

CRITICAL PARTNERSHIPS 20

SOCIAL VALUE AOTEAROA 20

HĀPAI TE HAUORA 21

WAITEMATA DISTRICT HEALTH BOARD 22 #FUTUREMAKERS

MANA MĀORI 22

URBAN MAORI ADVANCEMENT

NUMA 23

TE POU MATAKANA 25

WHĀNAU TAHI 27

DIRECTORY 28 OUR OUTCOMES JOURNEY -

l Annual Report 2015 – 2016 l 1 He Mihi GREETINGS

OUR MATAORA noho ana au ki te tara Waiatarua Ka hoki ngā whakaaro ki te wā o mua OUTCOMES FRAMEWORK E Ki wana ki te wehi o ngā iwi Māori Ūhia ngā kanohi kei raro te whenua o te awa e are accountable to those that have papaku come before us, our communities and our Te waitohitohia rangatira ka roaka te ingoa Wwhānau. In 2013 we acknowledged this Waipareira! responsibility and laid out our vision for whānau in the “Whānau Future Makers, A 25 Year Outlook Ko te wehi ki a Ihowa ora o ngā mano. Kia Strategic Plan” māturuturu te tōmairangi o tōnā nui o tōnā atawhai ki runga i a tātau katoa. Kia whaikororia ki tōna Methods to evidence this were laid out in strategic ingoa tapu. goals:

Tangihia rā te manawa auhi, te manawa pore mō • We will be able to consistently demonstrate how aku huia kai manawa kua riro tītapu ki te pō. Whoatu we are meeting the short, medium and long term rā koutou i runga i te ara kōrero kua parangia e te needs of our whānau through well documented tini e te mano. Nōreira, koutou ngā mate, haere, and evidenced based reports on achievement of haere, positive outcomes for whānau who are working whakangaro atu rā. towards being self-sufficient.

E ngā mana, e ngā reo, e ngā karangarangatanga • By the end of 2015/16 we have produced our first maha tēnā tātau katoa. Tēnei a Waipareira e hāo nei annual governance outcomes report. i ngā kaupapa katoa hai ō mō te iwi. Whakatau mai rā ki tēnei marae o tātau a Hoani Waititi, e atawhaitia The impetus for these goals was trying to understand nei i a tātau, a, e āhuru nei i tēnei kaupapa. Ki the various Waipareira activities and how these tēnei whare o Ngā Tūmanako e whakātuhia i ngā contribute to the achievement of outcomes. In tūmanakohanga o rātau mā. He nui ngā mahi kua 2014 we commenced a deep dive into the different tutuki, hei oranga mō te iwi. Waipareira activities which are broader than service provision to whānau. Nāreira, hāpainga ki runga rā ngā kauhau ora mō te iwi, whakaheia ki runga rā hai werohanga ki te ao, DEVELOPMENT: Kokiritia i roto i te kotahitanga, kia Mataora te tū! Developed by Professor Sir Mason Durie in August 2015, this framework is constructed to explore the multiple activities of Waipareira and identified three predominant spheres of influence:

l 2 What we do, I’ve learned to listen we do well. We are to others, everyone’s got acknowledged as being different perspectives, the best in service it’s not just my way delivery to whānau. of thinking.

1. Korure Whānau – Whānau Transformation: Along the way we have been able to capture some Providing services so that whānau can flourish. crucial kōrero from our community on the ground. Throughout this booklet we 2. Hapori Momoho – Thriving Communities: have included whānau Bringing together diverse community voices to illustrate how organisations in order to increase their collective these identified outcomes impact. are actualised and become a reality for whānau. 3. Mana Māori – Urban Māori Advancement: Advocate for improved circumstances for Urban Māori at regional and national levels.

To allow for further examination of impacts in these three key areas there are five overarching high level outcome domains:

1. Rangatiratanga – Self-determination and self-management

2. Mātauranga – Access to knowledge and information

3. Tikanga – Cultural integrity #FUTUREMAKERS

4. Oranga – Healthy people, healthy environments

5. Ohanga – Sustainable environments

In January 2016 we moved into the measurement phase for this project, Ngā Hua o Mataora Outcomes Measurement Pilot. ‘Ngā hua’ literally meaning outcomes, or achievements. Ngā Hua o Mataora translates as the Mataora outcomes achievement framework. OUR OUTCOMES JOURNEY -

l Annual Report 2015 – 2016 l 3 Outcomes Measurement Pilot

PĒPI AND TAMARIKI SERVICES

ather than trying to measure every possible outcome and change that occurs within whānau, Whānau ENGAGED Rwe started small with a discreet grouping of whānau and devised strategies and tools to measure by GENDER outcomes with this group. Reviewing our whānau engagement data helped to determine which grouping of whānau we would start this outcomes measurement journey with.

REFERRAL INTO 52% 48% are female are male Outcomes This year male whānau members made up nearly half of total whānau engaged with services. 3,725 New This represents a 9% increase from last year. Referrals

7,221 ā Wh nau Engaged 3,995 % Outcomes 93 Achieved “It’s an opening of a door, it’s a new beginning.

4,277 I’ve learned to be a father, to give to Whānau my kids what they deserve.” Exited

REFERRAL WHĀNAU WHĀNAU ENGAGED Engagement & contact by ETHNICITY This year we received 3,725 new referrals to a 4,500

Waipareira service and/or program. Throughout the year 4,000 we engaged with 7,221 individual whānau members 3,000 across all our services completing more than 50,000 whānau contacts covering home visits, meeting with 2,000

extended whānau, phone calls, liaison and advocacy 1,000 with other services and government agencies. 0 Nz Euro / Asian Other Not Recorded Pakeha l 4 Whānau AGES 2,000

1,600

1,200

800

400

0 – 4 5 – 12 13 – 17 18 – 24 25 – 44 45 – 64 65+ Not years years years years years years years Recorded

Pēpi, tamariki, taiohi and rangatahi (0 – 17 years) make up nearly half of whānau engaged in our services. Adults 25 – 44 remain the largest single age group engaged in services. #FUTUREMAKERS

This data suggested we should commence our outcomes measurement pilot with pēpi / tamariki (0-17 years) and their whānau, given these age-groups make up the largest percentage of whānau engaged in our services. Taking a prevention approach further solidified this decision and we commenced the pilot within our pēpi and tamariki services, specifically 0-5 years and their whānau. OUR OUTCOMES JOURNEY -

l Annual Report 2015 – 2016 l 5 W5

Our Whānau 5

Our whānau use positive 1 Co-operation with each other communication practices. and kids. Listen to their whakaaro and what they are Ka rere tonu ngā kōrero saying. We talk more about i waenganui o te whānau. behaviour home with the kids.

Our whānau have knowledge of, and Maria would refer me onto all use community services when needed. these different services: I did PPP, Ka mōhio te whānau ki tona ake joined the playgroup Poipoia, hāpori, me ngā tūmomo ratonga e 2 Māmā and Pēpi, mirimiri, EPE hāpai ana tō rātou whakapakaritanga. and Incredible Years.

Our whānau are equipped with planning skills enabling them to meet My kids are going to grow up short and long-term goals. being constructive members of E taea ana te whānau ki te 3 society, and have a shot at a better whakamahere mai ō rātou wawata, life than what I ended up having. hei whāinga anō mā rātou.

Our whānau are connected and work Using everything that we get together as a unit. from course with your children Ka whakawhanake tonu te you can also use with your tuhonohonotanga i waenganui 4 partner, which has brought our o te whānau. family closer together.

Our whānau are more connected to Te Ao Māori. I prefer speaking In Māori. Ka whakahono tonu te whānau ki tō rātou ake mana motuhake. 5

l 6 T5

Our Tamariki 5

Our pēpi / tamariki are raised in a 1 loving, healthy and safe home. My children deserve the best that Kia tipu mai te mokopuna / they can get from us as parents. te tamaiti i roto i te korowai aroha o te whānau.

Our whānau understand the value of having a strong attachment with their Using other strategies and better pēpi and tamariki and foster this. ways to discipline – break the cycle Ka whakamana te hononga i 2 of violence in my family. Have a waenganui o te tamaiti me tōna safe environment. whānau.

Our parents are confident and knowledgeable and use positive It’s really helped my six year old’s parenting practices with their tamariki. self-esteem – he gets a look of Kia tipu tonu te pakaritanga o ngā pride on his face when he gets mātua, kia ū, kia māia, kia tū hei 3 the time and acknowledgement tauira whakakitenga mo a rāua for what he’s doing. tamaiti, tamariki rānei.

Our pēpi / tamariki exceed all

their development milestones. I can see through my kids #FUTUREMAKERS

behaviour how well it’s - Ka angitu te tamaiti i roto improved our lives. i āna mahi katoa. 4

Our tamariki My teacher told my dad that I’ve are ready for school. been finishing my work to a high Ka takatū te tamaiti ki te standard and my grades have whakawhiti atu ki te kura. 5 been higher. OUR OUTCOMES JOURNEY

l Annual Report 2015 – 2016 l 7 Korure Whānau – Whānau ACTIVITIES THAT SUPPORT Transformation: KORURE WHĀNAU – PROVIDING SERVICES SO THAT WHĀNAU TRANSFORMATION WHĀNAU CAN FLOURISH. ver 2015/16 Whānau o Waipareira offered 50 services across the different whānau Ocluster groups (pepī, tamariki, rangatahi, OUTCOMES REALISED – pākeke and kaumātua) and across the different OUR WHĀNAU VOICES disciplines of health, education, social and justice. Our pēpi/ tamariki cluster provide TAU KĒ! parenting, early childhood, health and education programs. In our rangatahi 50 services we cover health, DIFFERENT resilience, advocacy, SERVICES mentoring, DELIVERED career, and further education options. Our services for pākeke again span health (mental, disease management, CVD, cancer care, mobile nursing), health promotion, parenting and education (Whānau Ora Diploma). Jeremy and Caroline: A united front at home and in the community

’m here because I want to be a better dad. I used to be relying on the way I was brought up but now I’m Qualified to SUPPORT I learning better ways. It means my kids are going to grow up being constructive members of society, Whānau TRANSFORMATION

and have a shot at a better life than what I ended up 50 having and be able to do whatever they want to do in life. 40 – Jeremy 30

y children deserve the best that they can get 20 from us as parents. Even though I’ve been a 10 parent since I was 15, every day I’ve learnt M 0 something new. I’m here to upskill my parenting and Bachelors Diploma Post understand my bad behaviours. I’ve learnt patience, Graduate barriers, boundaries and consistency. I’ve noticed the way I talk towards my partner, I can see how I used to We have a highly skilled and be demanding and yell and now it’s calmer. I’ve been experienced workforce with a total of able to maintain and manage my day in a calm, 114 kaimahi providing frontline services subtle way and in a good, happy environment. to whānau in different capacities. – Caroline

l 8 W5 WHĀNAU 5 AND TAMARIKI 5 – OUTCOMES IN ACTION: T5 DESTINY’S JOURNEY WITH WAIPAREIRA

’m a solo mum with two kids aged two and four. I My parenting is a lot better because I had that help started with Waipareira with my youngest. She was to make it all happen. Iabout three months old. I come from Helensville, the Kaipara area. The services have helped me a lot The kids are positive and happy and they’re learning because I didn’t know anything or anyone around really well and they feel secure and safe. They are here and what was available for support until I went well fed and well clothed, well looked after, clean under Waipareira. Being a solo mum I’ve needed that and healthy. They’re happy and I’m happy and we support and it’s been really helpful to get the kids are just one little happy family. through to where they are now. The biggest change I started when I got discharged from my midwife was in my mind set; and she told me about Te Haa o Oranga, instead to always be positive of Plunket, as an option. That’s how I came under and find the good in Waipareira and from that I went on to do Parents As everything and use First Teachers and then Maria would refer me onto these tools to move all these different services: I did Triple P, joined the forward, to move playgroup Poipoia, Māmā and Pēpi, mirimiri, EPF and forward to build Incredible Years. I’m doing IY again so I can really get a future for us. it on lock and implement it in my home with my kids because it’s really effective.

I was struggling to cope with having two kids on my own with everything going on around us. Getting stable and getting settled was impossible without Waipareira because I got all the little bits of help and support that I

needed to move forward. Now I’m way more #FUTUREMAKERS structured and I have the kids in a really good routine and at school and we always have what we need.

I’m now a lot more patient and I have the tools that I need for disciplining them on my own. Now that I’ve done IY and all the courses we have built a solid foundation. OUR OUTCOMES JOURNEY -

l Annual Report 2015 – 2016 l 9 WHĀNAU TRANSFORMATION

Reporting on 67% Outcomes W5 DATA FACTS 1,611 Eligible whānau Individual completed programmes whānau supported leading to an increase in to access other financial literacy THROUGHOUT THE YEAR services / programs WHĀNAU ARE ENROLLED IN DIFFERENT PROGRAMS AND SERVICES. 98% % W5 up97 to date T5 Eligible whānau completed % programmes to 92 better manage their Of tamariki are up to date long-term health conditions W5 with immunisations (we have exceeded the Of our tamariki live Better Public Services in a smoke-free home target of 95%). environment TAU KE!

67% 89% eligible whānau Eligible whānau completed completed programmes programmes leading to an leading to a reduction in improvement in parenting alcohol and drug abuse 79% knowledge & skills Eligible whānau completed programmes leading to better participation in school W5 1,339 Our pēpi / tamariki Whānau of our eligible % whānau were screened are raised in a loving, 83 for family violence healthy and safe Eligible whānau completed home. programmes leading to T5 improved mental wellbeing l 10 WHĀNAU TRANSFORMATION

Rangatahi Outcomes

A FUTURE FOCUS

THE NEXT PHASE OF OUTCOMES They’ve seen the improvement in his schooling too. It’s only his first year in college. He was behind MEASUREMENT WILL EXTEND in school. He was on daily report and so I asked TO OUR RANGATAHI. WE HAVE Donovan and Fender, can you go in? And they ALREADY COLLATED SOME KEY followed up and went into the school, and so far I haven’t had anything back saying he has to go on INSIGHTS FROM WHĀNAU TO daily report. And his literacy has improved, he’s not INFORM THE NEXT PHASE OF NGĀ above and he’s not on average, but he’s just under HUA O MATAORA – RANGATAHI whereas before he was a lot under. He’s an Auckland rep for softball, he’s a catcher, the Rangatahi overcoming obstacles through older boy is a catcher as well, and for him when you Waipareira mentorship programmes – went to trial you didn’t need your catching gear, you A mother’s perspective just turned up. But when Toots went through he actually needed catching gear to trial. So Taitamariki e was struggling. But I didn’t know why he was bought him catching gear and if he didn’t have that struggling. I was actually a little bit whakamaa he wouldn’t have made the team. I don’t have 600 when Donovan came up to me and told me H dollars sitting there for sports uniform. And he can that he’d been talking to him, because I work with actually play on a Saturday, in gear that fits him. So the rangatahi in mental health, I can just get in that was two years ago, he’s made the Auckland there, boom, and I can talk to all my kids and my reps with that gear twice. kids mates. But I couldn’t talk to this kid because I didn’t know. The biggest thing I’ve noticed is in his confidence.

Just the change on his face when he goes, ‘oh mum, #FUTUREMAKERS We’d lost a nephew in January, and I didn’t realise I was only meant to go this far but Donovan was how much that affected him. I had no idea. there and I went even further under the water.’ And Donovan said he’d do some one on ones with him, the way he came home and spoke to his brothers, and that was a good thing because then we looked ‘I’m gonna get some kinas, and I’m gonna get at it differently. Then I spoke to Fender who is his them for mum.’ Just that confidence in him I think, Taitamariki mentor and he went and did some one definitely, and that’s from both, Taitamariki and on ones too. These two guys, Toots, we call him the diving. Before he always had an excuse. There’s Toots, he looks up to them. still excuses but just not as many anymore. Now he goes: ‘I can do it.’ OUR OUTCOMES JOURNEY -

l Annual Report 2015 – 2016 l 11 Taking outcome measurement WHĀNAU TRANSFORMATION and value to the next level Our Taitamariki – Full SROI Coming Soon speak up

n June we started scoping an SROI for our Taitamariki school. My state of mind about drugs and alcohol has programme, which aims to support tamariki and changed as well. Before I came to Taitamariki I thought I rangatahi into healthy choices and encourage them they were cool, but learning about the effects it has on into pro-social activities through mentorship and people’s lives - I see differently now. It really changed community. SROI supports us to meet the needs of my point of view. whānau by involving whānau, understanding the changes whānau make and the impact and value of Jahneva: Jana’s the best. She teaches us to respect these changes. everybody, especially when they stand up and talk. It’s better than school because you learn stuff but it doesn’t The full SROI is currently underway and some feel like work. Something important I’ve learned is don’t of the outcomes emerging are beyond what we bully people. anticipated. Here are some outtakes from our Taitamariki: WOW

Caleb: We learn to respect each other and you take that everywhere. The biggest change is probably the way I act, because before I was a little bit shy.

Ioane: Some of us weren’t showing up to school so they came along to our school and we talked about it. They were asking us about school and talking about the reasons why we show up and the reasons why we don’t show up. It was mean. If Fender hadn’t of come in and talked to me, I would have failed, I would have dropped out of

l 12 TAU KE coming year. We lookforwardtosharingthisstorywithyouinthe to ahighstandardandmygradeshavebeenhigher. teacher toldmydadthatI’vebeenfinishingwork whole classandbeforeTaitamariki Icouldn’t.My talking inclassmore.Ididmyspeechfrontofthe Luta:

WOW It’shelpedwithmyconfidencealot.I’vebeen

S why we don’t show up. was It mean. thereasonsabout why we show upandthereasons I haschangedaswell school. state drugs of mind about My and alcohol would have failed, Iwould have dropped outof it. They were asking us about school and talking it. They were andtalking school usabout asking came alongto andwe ourschool talked about ome ofusweren’t showing upto sothey school

Annual Report 2015–2016 ! l

OUR OUTCOMES JOURNEY - #FUTUREMAKERS WHĀNAU TRANSFORMATION Supporting Korure Whānau Wai-Educate16 Kaiārahi graduated in February 2016. These graduates are taking their new LIST OF SERVICES education directly to the front line where they live and work in the Whānau Ora space within the Whānau o Waipareira provider network.

LIST OF SERVICES WE PROVIDE TO SUPPORT WHĀNAU TRANSORMATION

• Whānau Ora Diploma

• Advocacy & Peer Support - Adult

• Kaupapa Māori Alcohol & Drug Services (Non-Clinical)

• Advocacy & Peer Support – Child, Adolescent and Youth

• Iwi Support Work Service

• Kaupapa Māori Mental Health • Community Nutrition, Physical • Parents As First Teachers Services – Day Programmes Activity and CVD Prevention • Puna Kāinga • Community Support Work – • Oral Health Services Mainstream • Positive Parenting Programme • Smoking Cessation Programme • Community Support Work – Pacific • Alternative Education Services • Whai Ao (Hāpai Public Health) • Home Based Recovery Support • Whānau & Schools Support Service • Family/Whānau Support Services • Break Away Holiday Programme • Bowel Screening • Taitamariki Substance Misuse • BreakThru Community Youth Prevention Service • Cancer Community Navigator Worker • Tamariki Ora • Cardiac Rehabilitation Manual • BreakThru ICM Based Education • Whānau Care (Child and Youth) • Budgeting Innovation Pilot • Cervical Screening Services • Engaging Priority Families/Whānau • Information, Advocacy & Advice Initiative • Mobile Māori Nursing • National Mentoring Service • Incredible Years Parent Programme

l 14 Our Whānau Ora services have continued to meet the WaiHealth Recently, we have completed a lot of needs of whānau directly through services we provide changes to the team to maximise the strengths of in addition to community events. We have continued each member to achieve the outcomes of whānau to strengthen our presence and working relationships and services … Our most important goal and vision through various collaborative events out in the has been to get staff to work in a more collaborative- community such as ‘Violence Free Whānau’ Community Whānau Ora way and to guide all staff to this practice Treasure Hunt, hosting a Matariki Community Lunch, as it is best practice not only clinically but also Pasifika Day and National Social Workers Day. culturally.

• Whānau Ora Rangatahi Services • Whānau Direct

• Youth At Risk • Kaiārahi/Navigator Services

• Wraparound Services Programme – West • Tātou

• Wraparound Services Programme – South #FUTUREMAKERS - • Budgeting Services

• Family Support Services

• Family Violence Prevention

• Niwareka (MSD Family Violence)

• Rongoa Services

• Strengthening Families Services

• Tikanga Māori Noho Marae OUR OUTCOMES JOURNEY

l Annual Report 2015 – 2016 l 15 THRIVING COMMUNITIES: Hāpori Momoho -

ommunity Collaboration is about bringing involved with the Marae at the time were to later together diverse community organisations in involve themselves with Waipareira Trust. Corder to increase their collective impact. This is – Mavis Tuoro not a new concept in Te Ao Māori. The establishment of Hoani Waititi Marae provided the vision, foundation, When Whānau o Waipareira first incorporated as a and collaboration across many Māori and non-Māori Charitable Trust there were many fragmented groups. groups to establish the first marae in West Auckland. There was Hoani Waititi Marae spearheaded by Dr Pita Sharples as well as other voluntary groups like the Off the back of the efforts for Hoani Waititi, Te Whānau Te Atatu Māori Women’s Welfare League, Waipareira o Waipareira was formed. Key community Māori Māori Women’s Welfare League and several Māori leaders recognised that a more co-ordinated and Committees scattered over West Auckland. The High collective response was required to address the vast Schools like Rutherford established Marae which migration of Māori moving to urban areas and multiple promoted Māori Culture and Language. These groups issues this generated. Isolation from whānau support basically worked in their own areas, linking into networks, unemployment, lack of formal education, Government programs of Training and Employment. housing and limited income were common for many What the Trust sought to do was to collate with key families. players and others in West Auckland who wished to make things happen for Māori People in a more The focal point for West Auckland was sown 36 years co-ordinated fashion. ago when Hoani Waititi emerged as an idea. At the – June Mariu time, the then Mayoress Mrs Wiltshire was active on the Committees around West Auckland. She suggested From its inception, having a strong Māori identity, we needed a Marae. The kaupapa for the Marae was rangatiratanga, community collaboration and something we put on ourselves. We needed to educate collective responsibility have underpinned Pākehā to understand us and we wanted to educate Waipareira activities, services provided and our own Māori who did not know about Marae and partnerships made. These are some critical their whānaungatanga links. With so many Māori collaborations and partnerships Waipareira has coming to live in West Auckland, and many of them been involved with over the year and how they have increasingly out of touch with their families at home contributed towards a thriving community. and their culture and traditions we sought to establish a place where they could learn from and which they could belong to and identify with. We wanted to continue our culture and traditions in the cities as well as at home. In building Waititi Marae we got a blessing if we all succeeded, and if we all failed then we went down together. Many of those who were so actively

l 16 I A work togetheraroundaclearly definedgoal scale, organisationsneedtocoordinate theireffortsand create lastingsolutionstosocial problemsonabigger agenda forsolvingacomplexsocial problem.Inorderto a groupofpartnersfromdifferentsectorstocommon Collective impactcanbedefinedasthecommitmentof partners inthisinitiative. coordinating meetingstoenlistotherwhānaucentre organisation, WhānauoWaipareirawastaskedwith Centre called INITIATIVE –#TATOU WAIPAREIRA –COLLECTIVEIMPACT NGĀ POUOTEWHARE respective region. this knowledgetoestablishtheirowninitiativein would increasetheircollectiveimpactcapacityusing leveraging offthesharedlearningsinthispilot,partners initiative withintheWaitakereregion.Byobservingand the mandatetoadvanceacollectiveimpactpilot to learnfrom.Te WhānauoWaipareirawasgiven collective impactinitiativeestablishedforpartners The regionalpartnersagreedtherewouldbeapilot initiative. Matakana todevelopandimplementacollectiveimpact Tapui weresuccessfulingainingfundingfromTe Pou Te Rangatahi,Turuki HealthCare),HāpaiTe Hauora Kotahitanga Limited(PapakuraMarae,Te Kahao Whai MaiaLimited,ManukauUrbanMāoriAuthority, based collectiveimpactinitiativeatWhānau collective impactwasformed.Aspartofthisaplace- n April2015,NgāPouoTe WhareoWaipareira THRIVING COMMUNITIES: COLLECTIVE IMPACTACROSSTHE Te KāhuiOraoTāmaki TĀMAKI REGION Whātua, Te PunaHauora,NgātiWhātuakiŌrākei alongside regionalpartnersTe RūnangaoNgāti t thebeginningof2015WhānauoWaipareira, emerged. Asthebackbone . COLLECTIVE IMPACT TE PAE HERENGA O TAMAKI • THE FIRSTSIXMONTHS… agreed uponactions. problem andajointapproachtosolvingitthrough for changeincludingacommonunderstandingofthe Common Agenda: outcome ofmetabolicdisorderswithafocusonobesity. collectively addressthecommonagendaandshared providers inWhānauCentrewerebestplacedto consultation, theSteeringgroupdeterminedthat In November2015,afterwhānauandpartner • • • • • a collectiveimpactproject Confirming partnerparticipationandcommitmentto shared outcome Confirming andagreeingtoacommonagenda/ inform thecommonagenda Engaging andsurveyingwhānauaccessingservicesto Centre partners Building thecollectiveimpactcapacityofWhānau Hāpai teHauora,WhānauoWaipareira) DHB,EastTamaki Total Healthcare, project (Waitemata Establishing aSteeringGrouptodriveandgovernthe Building WhānauCentreproviderrelationships All participantshaveasharedvision l

Annual Report 2015–2016 l 17

OUR OUTCOMES JOURNEY - #FUTUREMAKERS continued

Te Kāhui Ora o Tāmaki COLLECTIVE IMPACT ACROSS THE TĀMAKI REGION

I don’t know if I approached it or if it approached me. First off it was about getting our head around what it actually was. Understanding the whole collective impact thought. And then being a Kaiārahi for this service that has these five partners attached to it and what that means for the community coming in to Whānau Centre and how we can provide for them. @Tātoukaiarahi

information about healthy eating and exercise from Where do you get

______n in the blank boxes. Look at this chart. Tick the places where you get information about healthy eating and exercise.Name ______Date______Write down any other places you get informatio Newspapers Facebook Whānau and How confident are you that you 1. know about the 4 main food types Not at all A little bit Confident Very friends  vegetables and fruits confident confident confident  Bread, cereal and grains, Gym Doctor or nurse  milk and milk products, Magazines  meat, chicken, fish, seafood, eggs and legumes e.g. kidney beans

We are talking Other social media 2. know how much of the 4 main food Not at all A little bit Confident Very Pharmacy e.g. Twittertypes should or be eaten each day? confident confident confident Dietitian or Instagram about more than nutritionist

Sports3. wouldclub be able to choose healthy food Not at all A little bit Confident Very Coach for your whānau? confident confident confident

collaboration here Recipe books

4. would be able to choose healthy drinks Not at all A little bit Confident Very

(please Weightwatchersfor your whānau? confident confident confident

Websites or Jenny Craig Personal trainer write down which @TātouPartners ones) 5. would be able to make healthy food Not at all A little bit Confident Very

and drinks for your whānau? confident confident confident

6. can work out who is overweight or Not at all A little bit Confident Very obese in your whānau? confident confident confident

7. know the groups in West Auckland that Not at all A little bit Confident Very can help your whānau with healthy eating confident confident confident and exercise?

8. could talk to staff at the Whānau Not at all A little bit Confident Very Centre about someone in your whānau confident confident confident being overweight or obese?

VISION: All Whānau in West Auckland are healthy. 2. Whānau Centre service integration: Current Service Map of all centre services and make MISSION: Supporting whānau in West Auckland available to all staff and whānau. Provide more to improve their health and wellbeing with a focus on opportunities for staff to establish networks. obesity. 3. Whānau Centre Workforce training: Increase staff knowledge around health literacy, obesity, nutrition KEY OBJECTIVES: and other obesity related conditions.

1. Improving collaboration and health literacy in the 4. Whānau Centre workforce health: Whānau Centre (for whānau accessing services and Improve Whānau Centre workforce health through workforce of different partners) increased health knowledge capacity and work health initiatives. 2. Integrating health service delivery across partners in the Whānau Centre to better support whānau health It is the ability to make a change for the area if everyone outcomes is involved and working towards a common goal. @TātouPartners The Steering Group established four work streams that different partners would To further build collective ownership of this project, co-ordinate and manage: partners and whānau were asked to contribute ideas for a unique name to reflect the intent of this

1. Whānau navigation: project. #tātou is the name given for this initiative. Recruit, assess, complete plans with the 240 cohort Tātou meaning ours. From an individual / whānau and navigate to support networks. perspective tātou refers to them wanting to make

l 18

Where do you get ______Look atthis chart.Tick the places where you get information about healthy eating and exercise. Write down any other places you get informatio

Whānau and

Magazines Personal trainer Dietitian or Recipe books nutritionist friends

information about healthy eating and exercise from

Doctor or nurse

Facebook

Websites

Pharmacy write down which

n in the blank boxes.

Coach

ones)

(please

Other social media Newspapers

Weightwatchers e.g. Twitter or

or Jenny Craig Sports club Instagram

Gym

you thatyou are How confident Name ______Date______overweightbeing or obese? Centre about someone in your whānau 8. could talk to staff theat Whānau and exercise can help your whānau with healthy eating know7. the Westgroups in Auckland that obese in your whānau? 6. and drinks 5. for your whānau? 4. for your whānau? 3. typesshould beeaten day? each 2. 1

? .

would tobe able would tobe able would tobe able food4know main how the much of can

know about the 4 main foodknow main aboutthe types 4

   

work out who is overweight or overweight whoworkout is

and legumes e.g. kidneye.g. beans and legumes meat, chicken, seafood, eggs fish, products, andmilk milk Bread, vegetables and fruits vegetables for your whānau?

cereal andcereal grains,

make healthy food make choosehealthy drinks choosehealthy food

confident confident confident confident confident confident confident confident Not at all all at Not all at Not all at Not all at Not all at Not all at Not all at Not all at Not

A littleA bit littleA bit littleA bit littleA bit littleA bit littleA bit littleA bit littleA bit confident confident confident confident confident confident confident confident

Confident Confident Confident Confident Confident Confident Confident Confident These are explained below: Te Whānau o Waipareira hasidentified five (5) key areasinwhich on-going whānau we bestplaced are development. tosupport Approved: WOCG July2016

Date: Hapū /Iwi: Ethnicity: Name: Whānau Members:

5. 4. 3. 2. 1. (Identify Members in Whānau that will be part

of this plan) Cultural integrity. Tikanga Sustainable economies. Ohanga Healthy people, healthy environments. Oranga Access andinformation. to knowledge Mātauranga andself-management. Self-determination Rangatiratanga confident confident confident confident confident confident confident confident Name Very Very Very Very Very Very Very Very Very

Mataora Snapshot

Section 1: Whānau Self-Evaluation

ourselves • our whānau • our community Supporting whānau snapshot information. Using the information from the Tatou Snapshot document, identify key areas that your whānau prioritise for goals and needs. Discuss any particular strengths you have as a whānau, any barriers to achieve this and where you think you may need extra support to achieve these.

Whānau name:

Whānau priority area

Navigating your way to a healthy lifestyle

Date: their knowledge of their knowledge Te M Reo andconnectedness,cultural (whā knowledge Guiding whā their current andfuture needs. Wh current healthofindividualsandwhā for theirwhā whā Supporting networks.also broadening oflocalcommunity theirknowledge whā Supporting aspirations andachieve self-determination. whānauto mapapositive future,Supporting identify long-term

ānau Signature: Whānau Information ā T2.MS.V2 nau have sufficient economic knowledge resources tomeet and @Tātoukaiārahi To collectively andhealthliteracy. address obesity for#tātou.focus them loseweight. Because thatwas thecollective nutritionactive andlearnabout andultimately help and how we could helpthemto getmore physically to assesswhichplaces we could sendthewhānau to with, componentThat was to start areally important but mostimportantlyoutcomesforwhānau. the outcomesachievedacrossallfourworkstreams, whānau andbynextyearwillbeabletoreporton By theendofJune#tatouhaverecruitedtheir240 SIGNING UPTHEWHĀNAU240 these 240whānau.Tātou-Ours. collective partnerresponsibilityfortheoutcomesof community. Atapartnerlevel,#tātoureferstothe ourselves, thenourwhānau,andfurther-to improvements totheirhealthbystartingwith nau and are actively working towardsnau andare working actively improving the nau to networks that support themto increase their nau to that networks support nau to prioritise healthandwell-beingnau to prioritise asimportant nau intheireducationaspirations andlearning while Role inwhānau(e.g.Role Dad, Mum, sister) ā Te KāhuiOraoTāmaki continued ori meonatikanga. ori nau asawhole. nau, hapū, iwi)andincrease

Whānau aspirations Age Page 1of4

snapshot

Whānau Centre

Date:

nau Signature: nau ā

achievable goals). goals). achievable

(Using the information from the Tatou Snapshot document, identify some key goals your Whānau would like to achieve over the next 12 months and work with your Kaiarahi to break this down into smaller smaller into down this break to Kaiarahi your with work and months 12 next the over achieve to like would Whānau your goals key some identify document, Snapshot Tatou the from information the (Using

to… Want Whānau My / I

nau • our community our • nau ā wh our • ourselves

Current whānau strengths / resources

nau Ora Plan Ora nau ā Navigating your way to a healthy lifestyle healthy a to way your Navigating

Kaimahi Signature:

Kaimahi name: So That I / We Can… We / I That So

Any barriers / risks to consider

snapshot

Whānau Centre Whānau Current whānau strengths / resources... / strengths whānau Current

Additional support required

Kaimahi name: Kaimahi

: Date Review To do this I / We Need to … to Need We / I this do To

Page 1

COLLECTIVE IMPACTACROSSTHETĀMAKIREGION

Who... By When... By

Page 2

@Wai-Health checks andassessments. set upwithournurses completing alloftheir baseline We Tātou have supported through oftheir thebeginning issues becomemoreattainable. possibilities foraddressingcomplexhealthandsocial implement newapproachestoworkingtogetherthe for bestpractice.Aswelearn,revise,review, testand watched byothercollectivesasthe‘testingground’ be implementedinWhānauCentreandisbeing how futuresharedvision/outcomeprojectscan #Tātou hasbeenthecatalystandfoundationfor Moving #Tātou Moving #Tātou into 2017

Annual Report 2015–2016 l 19

OUR OUTCOMES JOURNEY - #FUTUREMAKERS Social Value Aotearoa NZ Aﬃliated National Member Network of Social Value International

CRITICAL PARTNERSHIPS Affiliating with like-minded organisations has contributed to our ability to bring together diverse Social Value groups providing opportunities and forums to Aotearoa increase our collective impact capability.

ocial Value Aotearoa (SVA) is New Zealand’s voice in the global movement to value social outcomes Sand is a key affiliate for Whānau o Waipareira as New Zealand’s National Member Network of Social Value International (SVI) - we sit on SVI’s board and actively contribute to the vibrant conversation around valuing Environment, Community and Innovation in the Social Value space.

From our launch in July 2015 we have hit the ground running. This first year we have established our key priorities and are focused on making headway with these. in classrooms, and more confident and healthy from INCREASING THE PROFILE OF having regular access to bikes at school. SOCIAL VALUE AOTEAROA Representatives from the Sustainable Business NETWORK (NATIONALLY AND Network shared how business can be a positive INTERNATIONALLY) influence on the community and find practical solutions to environmental issues. • Two accredited SROI Practitioner Trainings with external group Social Ventures Australia (SVA). These Making Change Matter February 2016: Co-hosted were attended by 33 participants from 18 different with Sustainable Business Network at Wellington Zoo. organisations ranging across Government agencies, This focused on discovering how to make sure social or Charities, NGO’s and educational associations environmental programmes are making a difference.

• Two Member Network Meet Ups BUILDING CONNECTEDNESS • We hosted two member network meetings which ACROSS THE GLOBAL NETWORK showcased NZ best practice examples and learnings AND COMMUNITY in social value. Critical Mass – London: Attending the Social Value Good Story October 2015: Sharing a good story with International Annual Conference in October 2015 Dawn Baggaley of the NZ Post Group who completed helped to build our global presence and connection the first full SROI in NZ for the Bikes in Schools to this community. We joined delegates from 32 other initiative. As a result, schools all over the country were countries including Ghana, China, Russia, Japan and provided with a fleet of bikes and training for their from across UK and Europe bringing together social pupils; and the SROI was able to measure and report entrepreneurs, investors, leaders from government, civil the remarkable benefits of kids being more engaged society and corporate business to explore opportunities,

l 20 • social enterprise. innovations andgoodpracticeinimpactinvesting practice inthesocialvaluespace. We lookforwardtothecoming year asweadvancebest • internationally. movement oflike-mindedpeopletoinfluencepolicy Member Networks.ThisBoardworkstobuildapowerful board comprisesrepresentativesfromitssixNational Meetings: Quarterly SocialValue International(SVI)Board • LOCAL ANDGLOBAL... THECONVERSATIONKEEPING • 50 organisations. 50 organisations. We endedourfirstyearwith71 membersfromover International (SVI)monthlynewsletters Contributing NZupdatesandarticlestoSocialValue measurement. which recognizeNFP’sexcellenceinsocialimpact Australian counterpartsattheirannualAwards and measuringsocialchange” Supporting our (Australian Network)“Getrealondeliveringoutcomes Think OutcomesConference–Melbourne: resource forfuturearticlesourmembers. Germany) andrecordedaseriesofinterviewsas (Hong Kong,UK,Canada,USA,Russia,Sweden,and our fellowMemberNetworksandglobalpractitioners around thesevenprinciples.Weindividuallymetwith series ofroundtablediscussionswithothermembers Members Exchange–London: GROWING OURMEMBERSHIP With a strategic focus, the international With astrategicfocus,theinternational www.socialvalueaotearoa.nz Twitter Fb @socialvalueaotearoa Follow usonline: @socialaotearoa W e participated in a e participatedina

SIMNA SIMNA

H New ZealandhighlightingthatMāoricanleadthewayin contracts. Allthreenationalcontractsareforeverybodyin THE VOICEOFMĀORIINPUBLICHEALTH Impact CommonAgendaandour HāpaiStrategicPlan. there isconsiderablealignment betweenourCollective the multipleprovidersbasedin theWhānauCentreand Hāpai’s roleistocoordinatethe servicemappingacross Kāhui OraoTāmakimadeupofsevenMāoriproviders. Tāmaki wideWhānauOraCollectiveImpactcalledTe called NgāPouoTe WhareoWaipareiraaswella Hāpai isalsopartoftheplacedbasedCollectiveImpact and OtagoUniversity. capacity suchasAucklandUniversity, MasseyUniversity Zealand, andlargeUniversitiesthathavehugeresearch Dental Association,NZDrugFoundation,PlunketNew Society, MentalHealthFoundationofNewZealand,NZ matters. ThisincludesorganisationssuchastheCancer organisations toworkincollaborationoverkeyhealth this hasrequiredHāpaitopartnerupwithsomesignificant whānau regardinghealthylifestyles.Insomesituations to targetanypolicy, programme,orinitiativethatwillhelp focuses onlongtermoutcomes.Essentially, Hāpaiplans Whenua (HealthyLifestyles,HealthyEnvironments),and our StrategicPlanistoachieveOrangaTangata, Oranga well intotheimplementationmode.Thekeyobjectiveof The HāpaiStrategicPlandevelopedbySirMasonDurieis Together. Zealand, HealthyFamiliesWaitakereandAuckland Addictions PractitionersAssociationAotearoa–New Coalition, NationalSmokefreeWorkingGroupandthe Zealand PublicHealthAssociation,NationalSmokefree Health PromotionForum,InjuryPreventionAotearoa,New on anumberoforganisationsincluding:NewZealand Hāpai continuestobethevoiceofMāoriinPublicHealth health forallcommunities. with threenationalcontractsandregional its leadershiproleinthePublicHealthspace,now āpai Te Hauora(Hāpai)hascontinuedtoexpand CRITICAL PARTNERSHIPS l

Annual Report 2015–2016 l 21

OUR OUTCOMES JOURNEY - #FUTUREMAKERS CRITICAL PARTNERSHIPS MANA MĀORI Waitemata District Urban Māori Health Board Advancement

RELATIONSHIP MANAGEMENT

Māori were the fastest indigenous peoples to urbanise in any country across the world.

Auckland was a hub, it was the place where things were happening. The Māori community centre was the place where we went, we didn’t hānau o Waipareira continues to solidify our have a marae at that time for things like relationship with Waitemata District Health tangihanga. But maintaining Māori cultural WBoard with the key aim of reducing Māori values was, and is, so important. heath inequalities. There has been a continued focus on outcome measurement, service integration and capacity building: Key highlights this year: s an Urban Māori Authority Waipareira has • Board to board meeting been committed to ensuring that Māori living in urban areas – whether they affiliate • Completion of the first Health Needs Assessment A to an iwi or not - enjoy the same rights as Māori analysis for whānau accessing services at Whānau beneficiaries registered with an iwi. Waipareira Centre. This data will inform future planning and has championed and been a major contributor in service provision across Whānau Centre. key legislative debates advancing and advocating • Whānau Centre collective impact initiative #tatou for Urban Māori rights against both government based on obesity, health literacy and Whānau entities, and traditional iwi groupings. Centre service integration The two most prominent advancements for urban • Capacity building around collective impact Māori were in the 1990s when The National Urban methodology and framework Māori Authority (NUMA) of which Waipareira were a • Provision of advice and sign-off on the Waitemata key contributor, challenged the allocation of fisheries Annual Plan and Māori Health Plan monies to traditional iwi, thereby excluding Māori living in urban areas who are not connected to their • Waitemata and Auckland DHBs Outcomes iwi. NUMA argued that these monies were to benefit Framework all Māori and not fair distribution. • Integrated outcomes contract 2015 – 2018 Wai 414 Waitangi Tribunal Claim was another • Funding grants for Whānau Ora Diploma seminal debate Waipareira brought against the We are enthusiastic about future opportunities for Community Funding Authority. Through this claim collaboration as we collectively address Māori heath Waipareira argued that a non-tribal group of Māori disparities. has rights under the Treaty of Waitangi. The Waitangi

l 22 and continuetobeakeydriverinNUMA. major advancementsandactivitiesforurbanMāori Whānau oWaipareirahavesupportedandled granted thestatusofaTreaty partner. recommended thatWhānauoWaipareirabe respond tochangesinsocialandculturallife a livingdocumentwhoseinterpretationshould of WaitangiappliedtoallMāoriandthatitwas Tribunal endorsedthisargumentstatingtheTreaty for alolly. Families were dismantledafter we hadto cross ourselves, sayaprayer, just later. Backinthosedayseven withalolly Ahipara andcame to inAuckland school in I attended thenative upnorth school to organise ourselves. Treaty andourrightasUrbanMāori partner in theurbanarea to acknowledged asa be ourrightasapan-tribalwhānau is about due process ofopportunity. It andequality fairness, claimisessentially about “The ko iwi,ko whenua. onourtupunalayinthiswhenua goes – pass and are buried in the whenua, as time residing inTāmaki Makaurau -whenwe tupuna. With themultitudes of Māori to meant goingto mihiyour thecemetery lost contact withhome. home Going to pump. started Alotofpeople Auckland the war, our leadersdidn’t come back.

– JohnTamihere. N URBAN MĀORIAUTHORITY JACKSON, CHAIRNATIONAL A WORDFROMWILLIE improving outcomesforourwhānau. NUMA policies andfundingmodelswithaviewof continues tochallengepoorGovernment Ora NorthIslandCommissioningAgency, which and leadershipofTe PouMatakana,Whānau NUMA isproudofthegroundbreakingwork whānau eventsatNgāWhareWaateaMarae. Authority whorananumberofsuccessful Waititi MaraeandManukauUrbanMāori successful WaitangiDayeventwithHoani o Waipareirawhojointlymanagedanother local urbanmaraeparticularlyTe Whānau organisations continuedtosupportour Over thepastyear, ourmembership interest tojoinournetworkacrossthecountry. a numberoforganisationswhohavesignaled Therearealso Āwhina kiPorirua(Wellington). Kupenga HauoraAhuriri(Napier),andTe Rōpū Puke),TeHealth (Hamilton),PoutiriTrust (Te Manurewa Marae(SouthAuckland),Te Kōhao Urban MāoriAuthority(SouthAuckland), Ruapotaka Marae(EastAuckland),Manukau Auckland), Te WhānauoWaipareira(West Te PunaHauora(NorthAuckland), (Whangarei), members ANTTrust (Kaitaia),HePuna Marama significant NorthIslandcoveragethroughits RELATIONSHIP MANAGEMENT MANA MĀORI over thepastyear. NUMAnowhas welcomed sevennewmembers UMA NationalUrbanMāoriAuthority l

Annual Report 2015–2016 CONTINUED l 23

OUR OUTCOMES JOURNEY - #FUTUREMAKERS “I remember spending lots of time at the Newmarket hall that was designated a Marae facility for Māori to use that resided in Auckland- in the 70’s- good times with Whānau and tangihanga. v

continued

Mana Māori NUMA RELATIONSHIP MANAGEMENT

is also proud that four of our members are by Ministry of Justice and is the largest provider of leaders in the Whānau Ora space within their Attendance Services which is funded by the Ministry of respective regions. Te Whānau O Waipareira Education. The Attendance Services contract was rolled and Manukau Urban Māori Authority are over for a further three years and is delivered by NUMA collectively leading Whānau Ora across Tāmaki, members Te Whānau o Waipareira, Te Kōhao Health Te Kōhao Health across the Waikato Region and Te Rōpū Āwhina ki Porirua in Wellington. Each boy selling the Herald had their own special call and corner. The Glue Pot Hotel In January 2016, NUMA appointed a new CEO, in Ponsonby was a favourite place for Māori Lance Norman. Lance was previously Senior boys selling the herald. Because of the Māori people that had Advisor at NUMA and the former Director of migrated from the country areas to find work in the cities. Funding and Contracting for Outcomes for Te 1955 was the industrial migration for the Māori population. Whānau o Waipareira. Ten years after the ending of the Over the last 12 months NUMA continued 2nd World War. to deliver a number of national contracts. The Department of Corrections Out of Gate It’s the Māori community centre. I’d know that place in my contract was rolled over for another three dreams. It was on the corner of Flanshaw Street opposite years. Department of Corrections contracts Victoria Park. We had sporting events etc and go to the NUMA for Out of Gate services, Reintegration centre and perform kapa haka for the olds and had Support for Short Serving Whānau, Remand wonderful times here. Reintegration and Tiaki Tangata. NUMA was also successful with Department of Corrections We built our community from the ground up. In 1955, for Tikanga Motivational Programmes which will every 100 Māori living on rural marae there were 33 living be delivered in the Northern Region, Tāmaki, in urban areas. By 1975, for every 100 rural Māori, there Waikato and Wellington regions. were 300 in the urban areas. We may have been from different iwi, different waka, but we built bonds with each NUMA continues to be one of the largest other so that we could hold onto and remain providers of Restorative Justice funded authentically Māori in this changing world.

l 24 outcomes forwhānau. method andstyletoprovideservicesmaximise enables themtodeterminethemosteffective ground IntelandknowledgeofprovidersTPM commissioning foroutcomes.Usingtheon-the- contracting andmovingtowardsamodelfor TPM isrevolutionisingtraditionaloutputfocussed engaged withover20,000whānau. their regions.ThroughpartnersTPMhas contracting withmorethan60providerswithin electoral region,withtheseleadpartnerssub- with 13leadpartnersacrossthesix(6)Māori In this,thesecondyearofoperationTPMcontracts is theoverallbackboneprovideranddriver. milestone forNUMAofwhichWhānauoWaipareira T Te PouMatakana MANA MĀORI Te-Ika-a-Māui hasbeenconsideredamajor the WhānauOracommissioningagencyfor he establishmentofTe PouMatakana(TPM), outcomes forwhānauattheheartofitsactivities. The TPMcommissioningapproachhasmeasuring OUTCOMES COMMISSIONING FOR and on-goingrefinementofthis document. Waipareira Tuararo were critical to the development The TPMResearchandEvaluation Unitlocatedin refined overtime. The Roadmapdocumentwillbecontinuously different levelsofprovidercapacityandreadiness. for additionaltrainingandsupporttocaterthe These timelinesindicatedintheRoadmapallow stage ofrevision. Outcomes Roadmaphasbeenthroughaninitial and theOfficeofMinisterforFinancedraft Ministry ofEducation,DepartmentCorrections, Based onfeedbackbytheMinistryofHealth, 2015. Crown MinistersandtheDeputyPrimeMinisterin circulated forfeedbackto,andagreedtobysix during itspublicconsultation.TheRoadmapwas framework forwhānau,wasverywellreceived Framework andRoadmap,asharedoutcomes achievement forTPMthisyear. The TPMOutcomes outcomes framework’wasasignificant The developmentofa‘wholegovernment Roadmap Whole ofGovernmentOutcomesFrameworkand whānau. partners andwhānautomaximiseoutcomesfor This approachencouragescollaborativeworkwith l

Annual Report 2015–2016 CONTINUED l 25

OUR OUTCOMES JOURNEY - #FUTUREMAKERS continued

Mana Māori TE POU MATAKANA RELATIONSHIP MANAGEMENT

TE POU MATAKANA Waipareira Tuararo and frontline services have served as the ‘pilot platform’ for Whānau Direct and Collective COMMISSIONING Impact, providing valuable insights and learning for the PRODUCTS continued roll-out of products to partners.

TPM currently invests in three (3) core commissioning Two years after the establishment of TPM and the activities – Whānau Direct, Collective Impact and implementation of the commissioning approach, Kaiārahi. partners reported growth in the number of whānau supported through wraparound supports available to 1. Whānau Direct is a kaupapa these whānau, and how these supports are co-designed Māori approach to self- with whānau. TPM has transformed the way in which determination, assisting whānau Māori providers are now commissioned to provide to access resource when it matters services, enabling them to evolve their work with most with the intention of making a positive difference whānau. for whānau.

2. Collective Impact is the commitment of a group of partners from different sectors to a common agenda for achieving Whānau Ora outcomes.

3. Kaiārahi work holistically with whānau and walk alongside whānau supporting them to set goals and plans and achieve their outcomes towards success.

l 26 RELATIONSHIP MANAGEMENT H • • Whānau Tahi achievedsomesignificantmilestones. development andfuture.Overthe2016FinancialYear, of Whānauwhosepassiondrivesourcontinuing also acknowledgetheincredibleworkandeffort innovation insupportingWhānauaspirations.We and adaptedoursolutiontomeettheirgrowth our loyalandinnovativeclientswhohaveadopted throughout thecountry, weareproudpartnerswith software toolsandservicestoWhānauOraproviders and socialservicessector. Asthedominantsupplierof health position asacrediblebrandinNewZealand’s FUNDERS,PROVIDERS) (WHĀNAU, DATA FORVARIOUS STAKEHOLDERS OUTCOMES WHILECAPTURING OPERATIONALISE WHĀNAU A SOFTWARE SOLUTIONTO WHĀNAU TAHI NAVIGATOR category bytheNewZealandHi Tech Trust, we Innovation Award2016:Aninaugural award NZ HiTech FinalistCallaghanInnovation Māori the softwareandtools. tools, especiallyourWhānauwhoaretheusersof the developmentofWhānauTahi softwareand recognises theeffortofmanywhohavehelpedin of Microsoft’sPartnerawards.Suchrecognition entrants representing119countriesinallcategories was notableaswecompetedalongwithover2,500 of theYear AwardFinalist(RunnerUp):Ourselection Worldwide MicrosoftPublicSector:HealthPartner Whānau Tahi MANA MĀORI products, 2016sawWhānauTahi solidifyits the aving engageda“grassroots” effort over pastfiveyearstobuilditspresenceand

• • collaboration andurbanMāori advancement. through tothewideractivities of community and systemsextendingtoother clustergroups, contributed tothecontinuingdevelopmentofour Again, recognitionoftheeffortourWhānauhave hitechsector.presence byMāoriinNewZealand’s applicants were honouredtobeselectedfromamong22 U.S. and NewZealand. for ourrespectiveproductsandservicesinboththe potential mutualopportunitiesandmarketchannels Not-for-Profit. TheintentoftheMOCistosolidify U.S. Federal Government,Tribal Government and industries intheUS,butmoreparticularlyto Group thatprovidesservicesinanumberof wholly-owned subsidiaryoftheDoyonGovernment Alaska anNativeCorporation.ArcticITisa 2016, wesignedaMOCwithArcticIT, ofAnchorage, InApril Memorandum ofCo-operationwithArcticIT: development oftheirWhānauPlans. Whānau Oraproviderswhosupportinthe providers (GPs,DHBs,Pharmacies,etc.)withour time, bringstogetherprimaryandsecondaryhealth to Australia,SingaporeandtheUS,butatsame The acquisitionextendsourmarketandpresence several majorDistrictHealthBoardsinthecountry. being itsConnectedCaresoftwarewhichisusedby of 2015,weacquiredtheassetsHSAGlobal, Software Acquisition-ConnectedCare:InAugust software andtools. cement ouroutcomemeasurementprocesses Over thenextthreetofiveyearswewillfurther that recognisesanexcitingandemerging l

Annual Report 2015–2016

l 27

OUR OUTCOMES JOURNEY - #FUTUREMAKERS Whārangi Tohu o Waipareira