1 DCHS Operational Plan 2017/18 – 2018/19 Year 2 Refresh 1
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DCHS Operational Plan 2017/18 – 2018/19 Year 2 Refresh 1. Introduction & Strategic Approach In November 2016, DCHS launched its new clinical strategy, which refreshes its established Integrated Business Plan (IBP) and reflects its position as an established Foundation Trust. This strategy reflects the significant strategic developments that have led to the formulation of the Derbyshire Sustainability and Transformation Partnership (STP) – Joined Up Care Derbyshire, our continued close and effective relationships with our commissioners, partners and stakeholders; and with our staff and service users. Our strategy is built upon the foundation of high quality clinical care, as reflected in our recent Care Quality Commission (CQC) visit and the recognition of the outstanding level of caring delivered by our workforce. This will help to guide us on our on-going journey; from good to great and to maintain our category 1 status under the new NHSI regime. This Operational Plan details our approach to the delivery of the first 2 years of this strategy and has been written in accordance with NHSI planning guidance and subsequently refreshed at the end of 2017 to reflect the changing context in which DCHS is operating. Our clinical strategy follows the ‘Triple Aim’, developed by the Institute for Health Improvement (IHI) which will ensure that we work together, as an organisation and with our partners in the Derbyshire Health and Care Community to close the gaps and realise the Triple Aim vision of ‘simultaneously improving the health of the population, enhancing the experience and outcomes of the patient, and reducing the per capita cost of care for the benefit of communities. To ensure that, our plan will deliver: • High quality services that our communities require now, defined around their needs and what is important to them. • Improvements to the health of our population and the resilience of our communities for the future. • A sustainable health and care system where our resources are used efficiently and responsibly, making the best use of the Derbyshire £ The financial climate within which the contract settlements, that underpin this plan, have been agreed has proved to be extremely challenging and this is reflected in section 6.3. This requires the Trust to deliver a stretched control total surplus of £4.1 million, and an efficiency programme of £13.5million (7%). This is well in excess of previous performance, and brings additional risk to the delivery of the financial plan The delivery of our plan will therefore continue to require strong leadership to ensure that we are confident in our aspirations and create coherence across the organisation and wider system. We will need to work effectively with our partners in a shared environment to co- create solutions and manage out conflict whilst leading with courage and conviction. As such 1 we understand the challenge ahead is great; but if effectively delivered the opportunities to transform care for the people of Derbyshire will more than justify the effort. To successfully address these challenges we will need to develop our leaders and our leadership behaviours; building upon the DCHS Way and the organisational models that underpin this. DCHS has made strong progress in the delivery of year one of our two year plan, working as a system leader transforming how we deliver care for the people of Derbyshire and delivering improved clinical outcomes in areas such as in wound management, through new and innovative approaches to care In December 2017 the DCHS Board undertook a refresh of the Trust’s strategic priorities. The refresh addresses issues raised by Board members and builds upon the existing strategic priorities and combines them into key themes. The refresh of the operational plan for 2018/19 has been undertaken in light of these new strategic priorities shown below • To embed a culture and practice of continuous service improvement across all areas of the Trust • Recognising that we are entering a period of change, build upon our success of attracting, retaining, empowering people and developing leadership to embrace a culture of high support, strong performance and quality improvement • Ensure that we continuously look for opportunities to improve value for money through innovation, transformation and elimination of unwarranted variation • Take a leadership role in the Derbyshire health and social care system working with partners to maximise the system’s contribution to improving the experience of care, improving the health of the population, and reducing the per capita cost of care 2. Strategic and Planning Context The final version of the Derbyshire STP was submitted on the 21st October 2016. The STP recognises the financial Challenges across the Derbyshire Health and Care system and is now being progressed through a number of key work streams: Place based Learning Maternity Children Urgent Care Care Disability Mental Access to Cancer and Prevention Health Primary Care Planned Care This plan places significant emphasis on place based care and DCHS will work with its partners to develop the necessary services based on the investment available, which is reflected in section 4.3 below. We recognise that in delivering place based services our actions need to be universal, to address inequalities and improve outcomes, and to be delivered at a scale and with an intensity that is proportionate to the level of need. DCHS has, and continues to take a strong system leadership role in the development and delivery of the strategic objectives of our STP, “Joined Up Care Derbyshire”. As part of this DCHS has, during 2017/18, shaped and delivered major transformations which enable the delivery of care closer to home and the further development and efficient utilisation of the Derbyshire public estate. 2.1 Better Care Closer to Home We know that people do better mentally and physically if they can be cared for close to home by health and care staff based in the community. North Derbyshire and Hardwick Clinical Commissioning Groups concluded the ‘Better Care Closer to Home’ consultation at the end of June 2016. The proposals represent a collaborative approach to transforming care at a system level so that people can be supported in their own homes and communities more effectively. DCHS is working with other healthcare providers such as General 2 Practice and Mental Health services to help implement the agreed outcomes. During 2017/18 DCHS has made significant progress in implementing the recommendations of the consultation, developing our integrated community teams and supporting the development of the dementia rapid response team that support care for people in their own homes and therefore reducing the need for community hospital beds for rehabilitation and enabling us to reconfigure our day hospital services to better meet the needs of our patients and those that care for them. A period of public engagement, ‘Joined up care in Belper’ led by South Derbyshire CCG, around changes to the way local services are provided for patients concluded on 30th March 2018 and A full report regarding the outcome from this is awaited. The proposed changes will shape where care is delivered in the south of the county and is aligned with the overarching principles of the Derbyshire STP and the DCHS Clinical Strategy, by ensuring that, ‘wherever clinically suitable, care should be provided as close to the place a patient calls home as possible’. Actions to deliver these transformation changes will be managed within the DCHS operational plans in accordance with the overarching project plans. It is anticipated that this engagement also form part of a wider, commissioner led, county review of bed based care in the south of the county. 2.2 Erewash Vanguard DCHS continues to work with partners in Erewash to further develop the Vanguard Multispecialty Community Provider (MCP) model. All partners have committed to an Alliance contract to deliver the best outcomes for the people of Erewash and deliver care in a seamless way. The development of On-day services, for those patients who require an urgent appointment or same day access, will be a key priority within the vanguard and DCHS will continue to develop these throughout 2018 and 2019. 2.3 Urgent Care During 2018/19 DCHS will work in collaboration with commissioners and partners to deliver a fully integrated 24/7 365 urgent care service in line with the requirements of the national specification. A whole system strategy is being developed to refreshing urgent care in Derbyshire to ensure we use our collective assets for the good of our shared population. For DCHS this will include a review of the services currently provided at the 4 Minor Injury Units along with urgent care, supporting general practice colleagues through community services as well as in the service offer provided from the 3 DCHS General Practices 2.4 Musculoskeletal Triage DCHS will work with commissioners and acute provider colleagues to implement the mandated MSK triage service in the north and south of the county. It is anticipated that this will result in DHCS operating as lead provider for this service. 3. Improving the health of the population 3.1 Public Health Organisation Prevention and Wellbeing are at the heart of the STP and DCHS is strongly committed to the delivery of a public health approach throughout the organisation. We have the potential to impact positively on the health and wellbeing of each person every time that we come into contact with them. If we do this well it will positively improve the health of our population in the future to help us reduce avoidable demand and to meet demand more appropriately. Because the most effective way to spend public money is on preventing ill health or on identifying illness early, we want to ensure that all opportunities are taken by adopting a systematic population-based approach to improving health which will include our work to support the development of Local Authority Wellness Hubs, within the context of the STP.