Subject: Performance of domestic airlines for the year 2016.

Traffic data submitted by various domestic airlines has been analysed for the month of July 2016. Following are the salient features:

Passenger Growth

Passengers carried by domestic airlines during Jan-Jul 2016 were 560.87 lakhs as against 455.95 lakhs during the corresponding period of previous year thereby registering a growth of 23.01% (Ref Table 1).

600.00 560.87 Growth: YoY = + 23.01 % MoM = + 25.82% 500.00 455.95

400.00

300.00 2015 2016 200.00

Pax Lakhs) (in Carried 85.08 100.00 67.62

0.00 YoY MoM

Passenger Load Factor

The passenger load factors of various scheduled domestic airlines in July 2016 are as follows (Ref Table 2):

Jul-16 Jun-16 93.0 92.0 90.3

100.0 90.2 85.7 84.6 84.0 83.8 83.6 82.2 82.0 81.5 81.0 80.9 80.8 80.3 79.4 79.1 79.0 77.9 80.0 75.2 75.2

60.0

40.0 Pax Load Factor (%) 20.0

0.0 Jet JetLite Spicejet Go Air IndiGo Air Asia Air Trujet Airways Pegasus

1

The passenger load factor in the month of July 2016 has almost remained constant compared to previous month primarily due to the end of tourist season.

Cancellations

The overall cancellation rate of scheduled domestic airlines for the month of July 2016 has been 0.70%. Airline-wise details of cancellations are as follows:

Air Pegasus 29.67 Trujet 17.38 JetLite 0.93 Air India (Dom) 0.88 Air Asia 0.65 IndiGo 0.40 Spicejet 0.28 Vistara 0.20 0.08 Go Air 0.02 Air Costa 0.00

0.00 5.00 10.00 15.00 20.00 25.00 30.00 35.00 Cancellation Rate (%)

Various reasons of cancellations are indicated below:

Conse/Misc 34.1% Technical 36.6%

Commercial Operational 2.0% 19.6% Weather 7.7%

2

Passenger Complaints during the month

During July 2016, a total of 948 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of July 2016 has been 1.1. The airline-wise details are as follows:

Air Pegasus 97.1 Air India (Dom) 2.3 Trujet 1.4 Jet Airways + JetLite 1.3 Go Air 1.2 Spicejet 0.9 Air Costa 0.8 Air Asia 0.7 IndiGo 0.3 Vistara 0.1

0.0 20.0 40.0 60.0 80.0 100.0 120.0 No. of Complaints/10,000 Pax

Various reasons of passenger complaints are indicated below:

Catering Others Fare 0.3% 7.4% 0.8% Refund Staff Behaviour 6.4% 5.5% Disability 0.4%

Flight Problem Customer 34.2% Service 27.4%

Baggage 17.5%

3

The reason for complaint as percentage compared to the previous month is as follows:

40.0 34.2 35.0 30.3 29.4 27.4 30.0 27.2 24.5 25.0 19.9 19.7

20.0 17.5

15.0 10.5 9.6 7.7 7.5 10.0 7.4 6.4 6.0 5.5 4.5 5.0 1.2 0.9 0.8 0.4 0.4 0.3 0.3 0.3 0.1 0.0 Fare Refund Flight Baggage Customer Disability Staff Catering Others Problem Service Behaviour

May-16 Jun-16 Jul-16

Airline-wise status of redressal of complaints is given at Table – 4.

Compliance of Route Dispersal Guidelines

During the month of July 2016, all the scheduled domestic airlines complied with the mandatory capacity deployment requirements contained in the Route Dispersal Guidelines. Airline-wise details are given in the following Table: ASKM Deployment (%) of Category I Airline Cat III Cat IIA Cat II Air India + 111.9 1.70 21.8 Jet Airways + JetLite 35.1 4.35 57.3 Spicejet 99.6 1.22 26.9 Go Air 161.6 1.36 74.7 IndiGo 134.5 1.16 23.3 Vistara 61.7 1.71 23.3 Air Asia 308.4 5.48 35.8 Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I)  Category II - 10%  Category IIA - 1%  Category III - 50%

4

On-Time Performance (Scheduled Domestic Airlines)

On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and . Airline-wise OTP at four metro airports for the month of July 2016 is as follows:

OTP at Four Metro Airports

Vistara 80.3

Spicejet 79.2

IndiGo 76.8

Jet Airways+JetLite 73.2

Air India (Dom) 71.1

Go Air* 67.5

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

*Note - Operations of Go Air only at BOM, BLR, DEL.

Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows:

Air India (Domestic)

BLR 82.8

HYD 79.4

DEL 76.2

BOM 56.7

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

5

Jet Airways + JetLite

BLR 86.3

DEL 80.1

HYD 80.0

BOM 60.6

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Spicejet

HYD 84.6

DEL 82.7

BLR 82.6

BOM 63.0

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

6

Go Air

HYD

DEL 84.5

BLR 77.4

BOM 47.5

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

IndiGo

DEL 84.2

HYD 83.4

BLR 83.0

BOM 55.7

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

7

Vistara

HYD 94.8

BLR 94.0

DEL 84.6

BOM 60.9

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to ‘Reactionary’.

Airport 3% Wx 3%

ATC 17% Misc 0% Pax 2% Ramp 1% Reactionary 66% Tech 4%

Ops 4%

8

Revenue Earned & Seats Sold in Highest Fare Bucket

The revenue earned and the number of seats sold by scheduled private airlines in the highest fare bucket on select 20 sectors is as follows: Jet Airways

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0% 1.92% 2.0% 1.2% 0.9% 0.9% 0.87% 0.9% 0.85% 0.8% 0.73% 0.7% 0.70%

1.0% 0.6% 0.5% 0.47% 0.5% 0.4% 0.4% 0.39% 0.37% 0.4% 0.36% 0.3% 0.3% 0.3% 0.3% 0.30% 0.28% 0.3% 0.27% 0.3% 0.24% 0.23% 0.21% 0.20% 0.18% 0.08% 0.08% 0.0%

Jun-16 Jul-16

% of Revenue Earned in Highest fare bucket 7.0% 6.18% 6.0%

5.0% 3.95%

4.0% 3.45% 3.13% 2.76% 2.73% 2.63% 2.58% 3.0% 2.51% 2.28% 2.07% 1.97% 1.92% 1.91% 1.69% 1.46%

2.0% 1.34% 1.27% 1.26% 1.16% 1.15% 1.14% 1.14% 1.01% 0.98% 0.97% 0.85% 0.85% 0.80% 0.78% 0.75% 0.70% 0.66% 0.64% 0.61% 1.0% 0.58% 0.12% 0.0%

Jun-16 Jul-16

9

Indigo

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.0% 0.35% 0.12% 0.06% 0.05% 0.04% 0.02% 0.01% 0.01% 0.01% 0.01% 0.01% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Jun-16 Jul-16

% of Revenue Earned in Highest fare bucket 5.0%

4.0%

3.0% 2.76%

2.0%

1.0% 0.78% 0.48% 0.28% 0.12% 0.11% 0.10% 0.07% 0.04% 0.03% 0.03% 0.02% 0.02% 0.02% 0.01% 0.01% 0.01% 0.01% 0.01% 0.01% 0.01% 0.01% 0.01% 0.01% 0.01% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Jun-16 Jul-16

10

Go Air

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.0% 0.21% 0.21% 0.17% 0.17% 0.15% 0.15% 0.09% 0.09% 0.09% 0.09% 0.04% 0.04% 0.04% 0.04% 0.03% 0.03% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Jun-16 Jul-16

% of Revenue Earned in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.0% 0.68% 0.68% 0.51% 0.51% 0.39% 0.39% 0.38% 0.38% 0.20% 0.20% 0.17% 0.17% 0.15% 0.15% 0.11% 0.11% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Jun-16 Jul-16

11

Spicejet

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0% 0.79% 0.78%

1.0% 0.69% 0.50% 0.34% 0.33% 0.28% 0.28% 0.27% 0.20% 0.17% 0.15% 0.15% 0.14% 0.12% 0.12% 0.12% 0.11% 0.08% 0.05% 0.04% 0.04% 0.04% 0.03% 0.03% 0.03% 0.02% 0.02% 0.01% 0.01% 0.01% 0.00% 0.00% 0.00% 0.0%

Jun-16 Jul-16

% of Revenue Earned in Highest fare bucket 4.90% 5.0%

4.0% 3.50%

3.0% 1.80%

2.0% 1.70% 1.70% 1.60% 1.50% 1.20% 1.10% 1.00% 1.00% 0.90% 0.90%

1.0% 0.70% 0.60% 0.60% 0.50% 0.50% 0.20% 0.20% 0.20% 0.20% 0.10% 0.10% 0.10% 0.10% 0.10% 0.10% 0.10% 0.04% 0.01% 0.00% 0.00% 0.00% 0.0%

Jun-16 Jul-16

12

Vistara

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.0% 0.43% 0.35% 0.21% 0.19% 0.12% 0.11% 0.06% 0.06% 0.06% 0.02% 0.02% 0.02% 0.02% 0.01% 0.0% BLR-BOM BLR-DEL BOM-DEL DEL-CCU DEL-GAU DEL-HYD DEL-SXR

Jun-16 Jul-16

% of Revenue Earned in Highest fare bucket 5.0%

4.0%

3.0%

2.0% 1.5% 1.3% 1.0%

1.0% 0.7% 0.5% 0.2% 0.1% 0.1% 0.1% 0.1% 0.0% 0.0% 0.0% 0.0% 0.0% BLR-BOM BLR-DEL BOM-DEL DEL-CCU DEL-GAU DEL-HYD DEL-SXR

Jun-16 Jul-16

13

Air Asia

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0% 1.34% 1.05% 1.0% 0.25% 0.21%

0.0% BLR-DEL DEL-GAU

Jun-16 Jul-16

% of Revenue Earned in Highest fare bucket 5.0%

4.0%

3.0%

2.0% 1.54% 1.40%

1.0% 0.21% 0.12% 0.0% BLR-DEL DEL-GAU

Jun-16 Jul-16

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Compliance of CAR Section 3, Series M, Part IV

In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis.

Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. of Status of No. of Status of No. of Status of Pax Facilities & Pax Facilities & Pax Facilities Affected Compensation Affected Compensation Affected  Refund  Refunds  Rebooked on  Rescheduling  Refreshments other flights  Hotel  Refunds where  Hotel accommoda- 33590 pax desired Air India 234 accommoda- 2376 tion  Rescheduling tion  Compensation  Compensation of  Compensation of Rs. 18.08 Rs. 54.88 lakhs of Rs. 11.25 lakhs lakhs  Refund  Refunds  Rebooked on  Rescheduling other flights Jet  Hotel  Refreshments  Hotel Airways 347 accommoda- 2642  Refunds where 861 accommoda- and tion pax desired tion JetLite  Compensation  Rescheduling  Compensation of Rs. 1.44 of Rs. 23.07 lakhs lakhs  Refreshments  Refreshments 1090  Rescheduling 3750  Transfer to other Spicejet Nil Nil  Compensation airlines of Rs. 1.12  Compensation of lakhs Rs. 3.47 lakhs  All pax given refreshments 187  Refreshments 3637 Go Air Nil Nil  Refunds where  Rescheduling pax desired  Rescheduling 19116 IndiGo Nil Nil Nil Nil  Refreshments  Refreshments 421  Rescheduling Air Costa Nil Nil Nil Nil  Compensation of Rs. 0.6 lakhs  Refreshments  Refreshments  Rescheduling  Rescheduling  Rescheduling Air Asia 16  Compensation 494 1520 Compensation of Compensation of Rs. of Rs. 1.24lakh Rs. 2.58 lakhs 2.38 lakhs 711  Refreshments Vistara Nil Nil Nil Nil  Rescheduling  Refreshments 16  Refreshments Trujet Nil Nil 42  Rescheduling  Rescheduling

15

SUMMARY

Denied Boarding Cancellations Delays No. of Pax Facilities & No. of Pax Facilities & No. of Pax Facilities Affected Compensation Affected Compensation Affected Rs. 23.215 Rs. 61.33 1111 Rs. 35.56 lakhs 4796 lakhs 65953 lakhs towards compensation compensation compensation and facilities and facilities

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Table 1

TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2016

Percentage Share Air India Private Total Month & Year Private (Domestic) Carriers Domestic Air India Carriers Jan 12.23 64.32 76.55 84.0 16.0 Feb 11.54 63.22 74.76 84.6 15.4 Mar 11.61 67.11 78.72 85.3 14.7 Ist Quarter 35.38 194.65 230.03 84.6 15.4 Apr 11.98 67.34 79.32 84.9 15.1 May 13.49 73.20 86.69 84.4 15.6 Jun 12.37 67.38 79.75 84.5 15.5 IInd Quarter 37.84 207.92 245.76 84.6 15.4 Jul 12.61 72.47 85.08 85.2 14.8 Aug

Sep

IIIrd Quarter 12.61 72.47 85.08 85.2 14.8 Oct

Nov

Dec

IVth Quarter

Total 85.83 475.04 560.87 84.7 15.3

Percentage Share Air India Private Total Data of 2015 Private (Domestic) Carriers Domestic Air India Carriers IstQtr 32.93 152.53 185.46 82.2 17.8 IIndQtr 32.02 170.85 202.87 84.2 15.8 IIIrdQtr 10.94 56.68 67.62 83.8 16.2 IVthQtr

Total 75.89 380.06 455.95 83.4 16.6 Growth (%) = +13.10 +24.99 +23.01

Table 2

MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2016 (PASSENGER LOAD FACTOR IN PERCENTAGE)

Month Air India Jet JetLite Spice Go Air IndiGo Air Air Asia Vistara Air Trujet (Dom) Airways Jet Costa Pegasus Jan 81.7 82.5 82.5 92.1 84.9 84.7 84.0 81.9 74.8 83.8 83.4 Feb 79.9 83.0 80.9 92.3 86.4 86.0 87.1 85.5 73.9 85.4 78.9 Mar 75.7 79.1 77.0 91.1 86.3 85.1 82.1 82.7 74.7 76.6 77.9 Apr 78.9 78.5 78.3 93.2 87.8 85.8 84.0 84.8 77.9 78.1 78.1 May 84.7 82.6 80.9 93.5 88.6 87.2 85.7 86.8 80.1 80.0 80.7 Jun 82.0 79.1 75.2 93.0 84.6 77.9 81.5 90.2 79.0 82.2 81.0 Jul 80.3 83.8 80.9 92.0 90.3 83.6 80.8 85.7 75.2 84 79.4 Aug Sep Oct Nov Dec

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Table 3

MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2016)

Passengers Carried (in Lakhs) Market Share (%) Month Private Air Carriers Air & Year Jet Jet Spice Go Air Air Air Trujet Total Air Jet Jet Spice Go Air Air Air Trujet India IndiGo Vistara IndiGo Vistara Airways Lite Jet Air Costa Asia Pegasus India Airways Lite Jet Air Costa Asia Pegasus Jan 12.23 14.32 2.06 10.11 6.20 27.26 0.59 1.75 1.50 0.24 0.29 76.55 16.0 18.7 2.7 13.2 8.1 35.6 0.8 2.3 2.0 0.3 0.4 Feb 11.54 13.73 2.06 9.76 5.95 27.54 0.57 1.67 1.49 0.19 0.26 74.76 15.4 18.4 2.8 13.1 8.0 36.8 0.8 2.2 2.0 0.3 0.3 Mar 11.61 13.89 2.06 10.06 6.56 30.23 0.54 1.77 1.58 0.14 0.28 78.72 14.7 17.6 2.6 12.8 8.3 38.4 0.7 2.2 2.0 0.2 0.4 IstQtr 35.38 41.94 6.18 29.93 18.71 85.03 1.70 5.19 4.57 0.57 0.83 230.03 15.4 18.2 2.7 13.0 8.1 37.0 0.7 2.3 2.0 0.2 0.4 Apr 11.98 12.62 2.41 10.21 6.76 30.67 0.64 1.67 1.83 0.20 0.33 79.32 15.1 15.9 3.0 12.9 8.5 38.7 0.8 2.1 2.3 0.3 0.4 May 13.49 13.94 2.54 10.96 7.01 33.37 0.65 1.90 2.21 0.21 0.41 86.69 15.6 16.1 2.9 12.6 8.1 38.5 0.7 2.2 2.5 0.2 0.5 Jun 12.37 12.96 2.27 10.10 6.64 30.23 0.62 1.73 2.27 0.21 0.35 79.75 15.5 16.3 2.8 12.7 8.3 37.9 0.8 2.2 2.8 0.3 0.4 IIndQtr 37.84 39.52 7.22 31.27 20.41 94.27 1.91 5.30 6.31 0.62 1.09 245.76 15.4 16.1 2.9 12.7 8.3 38.4 0.8 2.2 2.6 0.3 0.4 Jul 12.61 13.90 2.39 9.94 7.16 33.84 0.65 1.91 2.25 0.14 0.29 85.08 14.8 16.3 2.8 11.7 8.4 39.8 0.8 2.2 2.6 0.2 0.3 Aug

Sep IIIrdQtr 12.61 13.90 2.39 9.94 7.16 33.84 0.65 1.91 2.25 0.14 0.29 85.08 14.8 16.3 2.8 11.7 8.4 39.8 0.8 2.2 2.6 0.2 0.3 Oct

Nov

Dec

IVthQtr

TOTAL 85.83 95.36 15.79 71.14 46.28 213.14 4.26 12.40 13.13 1.33 2.21 560.87 15.3 17.0 2.8 12.7 8.3 38.0 0.8 2.2 2.3 0.2 0.4

Table 4

Complaints Redressal Status

Airline Per 10,000 Total Passengers Closed Open Carried

Air Costa 5 0.8 5 -

Air Asia 14 0.7 14 -

Vistara 3 0.1 3 -

Go Air 85 1.2 85 -

IndiGo 103 0.3 103 -

Spicejet 86 0.9 86 -

Jet Airways + JetLite 216 1.3 216 -

Air India (Dom) 296 2.3 208 88

Air Pegasus 136 97.1 112 24

Trujet 4 1.4 4 -

Total 948 1.1 836 112

20