DOCSLIB.ORG

An Empirical Study of Domestic Airline Industry in India Abstract

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
An Empirical Study of Domestic Airline Industry in India Abstract DIMENSIONS OF CUSTOMER SERVICE QUALITY - AN EMPIRICAL STUDY OF DOMESTIC AIRLINE INDUSTRY IN INDIA ABSTRACT OF THE THESIS SUBMITTED FOR THE AWARD OF THE DEGREE OF Ph. D. (BUSINESS ADMINISTRATION) BY . VIPPAN RAJ DUTTT Under the Supervision of Dr. Mohammed Naved Khan' ; Dr. S C Bansal Senior Lecturer ' , » Associate Professor Department of Business Administration Indian Institute of Management Faculty of Mgt. Studies & Research Lucknow Aligarh Muslim University, Allgarh (India) (India) (Internal Advisor) (External Advisor) DEPARTMENT OF BUSINESS ADMINISTRATION FACULTY OF MANAGEMENT STUDIES & RESEARCH ALIGARH MUSLIM UNIVERSITY ALIGARH (INDIA) 2008 ABSTRACT Introduction Civil Aviation represents one of the biggest industries worldwide with global airline revenues exceeding US$ 485 billion in 2007 (lATA, 2008b). The industry has moved towards liberalisation in the ownership of national carriers, capacity sharing, price controls and market access, leading to greater competition among airlines. In the de-regulated environment, the customer has many choices, if the first airline does not measure up-to the desired standards of service. Focus on service quality is the need of the hour if the airlines aspire to improve market share and further enhance financial perforniance in domestic and international markets. The airline industry has been a pioneer in the innovative use of Information Technology (IT) (Ghobrial & Trusilov, 2005). E-commerce and IT are changing the nature of the airline business. The dramatic growth of web and self-service technologies facilitate simplified passenger travel involving e-ticketing, automated check-in, common-user self-service kiosks and other passenger, services (Shon, Chen & Chang, 2003). Growth in the air traffic in recent years is due to the spread of low cost service. The Full Service Carriers (FSCs) are facing strong competition from Low Cost Carriers (LCCs). Successful LCCs undermine the economics of FSCs by capturing a growing market share and forcing the latter to drop their fares (Doganis, 2006). The value proposition for passengers is changing. Travelers expect convenience and connectivity. Simplifying the business and focusing on value is critical. This is leading the way in the air transports industry's evolution towards a low cost industry and will enhance the passengers' travel experience. Civil Aviation Industry in India Air transport has a significant role to play in a vast country like India with major industrial and commercial centres located far apart. The domestic civil aviation activities in India can be broadly classified into three categories - regulatory-cum- developmental, infrastructural and air transport services (Planning Commission, 2001). The Ministry of Civil Aviation (MoCA) and its bodies, namely, Directorate General of Civil Aviation (DGCA) and Bureau of Civil Aviation Security (BCAS) look after regulatory and developmental aspect of civil aviation in India. Airport Authority of India (AAI) is responsible for providing infrastructural facilities. Air transport services are provided by scheduled airlines in public and private sector. In the public sector, Indian Airlines and Alliance Air provide passenger transport and cargo handling services in the country. In the private sector, there are eight scheduled airlines (passenger), namely, Jet Airways, Air Sahara (now JetLite), Deccan Aviaition, Spice Jet, Go Airways, Kingfisher Airlines, Paramount Airways and Indigo operating on the domestic sector providing passengers with a wide choice. Presently, Indian Airlines, Jet Airways and Kingfisher are fiill service carriers, whereas JetLite (erstwhile Air Sahara), Deccan, Spicejet, Paramount, IndiGo and Go Air fall in the category of low cost carriers. Table 1 gives the profile of domestic airlines operating in India. The civil aviation sector in the country has witnessed a boom largely due to the open sky policy of increased liberalization in both domestic and intemational "sectors. Domestic airlines carried a total of 43.2 million passengers during 2007 compared to 32.7 million in the preceding year, resulting in growth of about 33 per cent (Sinha, 2008). Moreover, the scheduled domestic air services are now available at about 82 airports as against 75 in 2006 (MoCA, 2007a). Phenomenal growth in the airline sector in India throws up exciting opportunities and, at the same time, poses its own challenges. According to lATA, Indian carriers could post US$ 1.5 billion in losses in 2008 (Bisignani, 2008b). The global crisis resulting from high oil prices and declining traffic is hitting India hard. Consolidation and restructuring are the way to go for Indian carriers to beat losses and stay afloat. Review of Literature Much of the research in services marketing centers on understanding services and service quality from customer's point of view (Brown & Bitner, 2006). The conceptualization of service quality, its relationship to satisfaction and measurement methods has been the central theme of literature on the subject. 4' _ Si .- o 4 0-3 Ci ft *^i i.r- !?0 3 O o 3.. , a V S •s ^c: i^ c S p O. ;^ N s: s < Ul 1 c S .* ^ o o c 2 — p •> < QJ? "> <5 _c X •/: (A <0 a S a* o H 2 •a c o [2 a. • I z'. ^, !: = V 3 = ^1 S' a. 3 IS •4«: o ** "I o ^ ri W 5 ^. M o tx 01) _^ _ 3 •c -< = a •St S a 4, <^ ©•2 |i OL' Parasuraman, Zeithaml & Berry (1988) provided the notion of 'gaps' between the expectations of service and subsequent perceptions of what is delivered. These gaps are located throughout the organization between frontline staff, customers and managers. The identification often dimensions of service quality by these researchers, and later refined to five - Reliability, Assurance, Tangibles, Empathy and Responsiveness (RATER) - has dominated the literature in the field of service quality. Much of the research in this area, since introduction of SERVQUAL in 1988, has been concerned with validating or challenging the construct. The development of SERVQUAL by Parasuraman et al. (1988) as a generaiisable measure of service quality was a seminal contribution that has been adapted and widely used across service industries - Airline (Sultan & Simpson, 2000), Banking (Aga & Safakli, 2007), Education (Arambewela & Hall, 2006), Health (Mostafa, 2005), Hotel (Juwaheer, 2004), Information System & E-Commerce (vanRiel & Semeijn, 2003), Internal Marketing ((Frost & Kumar, 2000), Public Services (Donnelly, Kerr, Rimmer & Shiu, 2006), Retail (Zhao, Bai & Hui, 2002), Tourism & Hospitality (Home, Peter & Pikkemaat, 2005), and Transportation (Cavana, Corbett & Lo, 2007) -around the world. Conceptual models in service quality enable management to identify quality problems and thus help in planning for the launch of a quality improvement program thereby improving the efficiency, profitability and overall performance. The study examines eight different service quality models reported in the literature: 1. The Disconfirmation Model of Service Quality 2. Nordic Service Quality Model 3. Kano' s Model of Customer Satisfaction 4. The Gaps Model of Service Quality 5. Performance Only Model of Service Quality 6. Six-Sigma Model of Service Quality 7. Internal Service Quality Model 8. Customer Equity Framework Researchers have examined the service quality of airline industry post deregulation in US, Europe and Asia. These papers focus primarily on measuring the performance of airlines using SERVQUAL instrument and relevance of SERVQUAL and SERVPERF scales to airline industry. Researchers have also triBSfe employed Structural Equation Modelling (SEM) to investigate the effects of individual dimensions of airline service quality (Park, Robertson & Wu, 2005, 2006). Research has been carried out to study impact of IT in enhancing customer experience (Baker, 2007). Usage of technology in the area of reservation, baggage handling, customer relationship, frequent flyer is covered extensively. New technology interface like internet, RFID, self service have added value to the passenger services (Wyld, Jones and Totten, 2005; Karp, 2007). Impact of LCC worldwide on the efficiency, competition and industry structure has been covered in detail in literature reviewed (Doganis, 2006; Hunter, 2006). Of late, LCCs are moving away from original low cost model to differentiate from competition and provide higher value to the passenger (Sobie, 2007). In India, the aviation sector, from research point of view is largely unexplored. There are not many studies on domestic civil aviation in India. Though some studies have been conducted in recent years, including those by the researcher (Naresh Chandra Committee Report, 2003; Sarkar & Baisya, 2005; Khart, Dutt & Bansal, 2007a, 2007c; Bansal, Khan & Dutt, 2008a), the impact of liberalisation in domestic aviation sector needs to be further explored. Need for the Study This study is an in-depth empirical investigation that seeks to establish a method to predict service quality in domestic airline industry in India. The motivation for this work was provided by a lack of any useful instrument to predict and evaluate service quality with specific reference to airline industry in India. It also attempts to measure the gap between expectations and perceptions of the passengers so that strategies can be implemented to improve the quality of service and increase airlines profitability and market share. Some of the key questions facing airline marketers are (i) identification of attributes that influence customers' choice in airlines, (ii) methodology adopted by the customers to rate the airlines
Load more

Recommended publications
  • 669419-1 EFFICIENCY of AIRLINES in INDIA ABSTRACT This Paper Measures the Technical Efficiency of Various Airlines Operating In
    Natarajan and Jain Efficiency of Airlines in India EFFICIENCY OF AIRLINES IN INDIA Ramachandran Natarajan, College of Business, Tennessee Technological University, Cookeville TN, 38505, U.S.A. E-Mail: [email protected] , Tel: 931-372-3001 and Ravi Kumar Jain, Icfai Business School, IFHE University, Hyderabad-501203 (AP) India. E-Mail: [email protected] , Mobile: 91+94405-71846 ABSTRACT This paper measures the technical efficiency of various airlines operating in India over a ten-year period, 2001-2010. For this, the Input Efficiency Profiling model of DEA along with the standard Data Envelopment Analysis (DEA) is used to gain additional insights. The study period is divided into two sub-periods, 2001-2005 and 2006-2010, to assess if there is any impact on the efficiency of airlines due to the significant entry of private operators. The study includes all airlines, private and publicly owned, both budget and full service, operating in the country offering scheduled services on domestic and international routes. While several studies on efficiency of airlines have been conducted globally, a research gap exists as to similar studies concerning airlines in India. This paper addresses that gap and thus contributes to the literature. Key Words: Airlines in India, DEA analysis, Input efficiency profiling, Productivity analysis, Technical efficiency. Introduction The civil aviation industry in India has come a long way since the Air Corporation Act was repealed in the year 1994 allowing private players to operate in scheduled services category. Several private players showed interest and were granted the status of scheduled carriers in the year 1995. However, many of those private airlines soon shut down.
    [Show full text]
  • CFA Institute Research Challenge CFA Society India
    CFA Institute Research Challenge hosted by CFA Society India submitted by Indian Institute of Management, Ahmedabad (India) The CFA Institute Research Challenge is a global competition that tests the equity research and valuation, investment report writing, and presentation skills of university students. The following report was submitted by a team of university students as part of this annual educational initiati ve and should not be considered a professional report. Disclosures: Ownership and material conflicts of interest The author(s), or a member of their household, of this report does not hold a financial interest in the securities of this company. The author(s), or a member of their household, of this report does not know of the existence of any conflicts of interest that might bias the content or publication of this report. Receipt of compensation Compensation of the author(s) of this report is not based on investment banking revenue. Position as an officer or a director The author(s), or a member of their household, does not serve as an officer, director, or advisory board member of the subject company. Market making The author(s) does not act as a market maker in the subject company’s securities. Disclaimer The information set forth herein has been obtained or derived from sources generally available to the public and believed by the author(s) to be reliable, but the author(s) does not make any representation or warranty, express or implied, as to its accuracy or completeness. The information is not intended to be used as the basis of any investment decisions by any person or entity.
    [Show full text]
  • Recent Trend in Indian Air Transport with Reference to Transport Economics and Logistic
    © 2019 JETIR June 2019, Volume 6, Issue 6 www.jetir.org (ISSN-2349-5162) Recent Trend in Indian Air Transport with Reference to Transport Economics and Logistic Dr Vijay Kumar Mishra, Lecturer (Applied Economics), S.J.N.P.G College, Lucknow Air transport is the most modern means of transport which is unmatched by its speed, time- saving and long- distance operation. Air transport is the fastest mode of transport which has reduced distances and converted the world into one unit. But it is also the costliest mode of transport beyond the reach of many people. It is essential for a vast country like India where distances are large and the terrain and climatic conditions so diverse. Through it one can easily reach to remote and inaccessible areas like mountains, forests, deserts etc. It is very useful during the times of war and natural calamities like floods, earthquakes, famines, epidemics, hostility and collapse of law and order. The beginning of the air transport was made in 1911 with a 10 km air mail service between Allahabad and Naini. The real progress was achieved in 1920 when some aerodromes were constructed and the Tata Sons Ltd. started operating internal air services (1922). In 1927 Civil Aviation Department was set up on the recommendation of Air Transport Council. Flying clubs were opened in Delhi, Karachi, Calcutta (now Kolkata) and Bombay (now Mumbai) in 1928. In 1932 Tata Airways Limited introduced air services between Karachi and Lahore. In 1932, Air India began its journey under the aegis of Tata Airlines, a division of Tata Sons Ltd.
    [Show full text]
  • A 21St Century Powerhouse Dick Forsberg Head of Strategy, Avolon
    An in-depth analysis of the Indian air travel market Dick Forsberg | July 2018India A 21st Century Powerhouse Dick Forsberg Head of Strategy, Avolon ACKNOWLEDGEMENTS The author would like to acknowledge FlightGlobal Ascend as the source of the fleet data and OAG, through their Traffic Analyser and Schedules Analyser products, as the source of the airline traffic and capacity data used in this paper. DISCLAIMER This document and any other materials contained in or accompanying this document (collectively, the ‘Materials’) are provided for general information purposes only. The Materials are provided without any guarantee, condition, representation or warranty (express or implied) as to their adequacy, correctness or completeness. Any opinions, estimates, commentary or conclusions contained in the Materials represent the judgement of Avolon as at the date of the Materials and are subject to change without notice. The Materials are not intended to amount to advice on which any reliance should be placed and Avolon disclaims all liability and responsibility arising from any reliance placed on the Materials. Dick Forsberg has over 45 years’ aviation industry experience, working in a variety of roles with airlines, operating lessors, arrangers and capital providers in the disciplines of business strategy, industry analysis and forecasting, asset valuation, portfolio risk management and airline credit assessment. As a founding executive and Head of Strategy at Avolon, his responsibilities include defining the trading cycle of the business, primary interface with the aircraft appraisal and valuation community, industry analysis and forecasting, driving thought leadership initiatives, setting portfolio risk management criteria and determining capital allocation targets. Prior to Avolon, Dick was a founding executive at RBS (now SMBC) Aviation Capital and previously worked with IAMG, GECAS and GPA following a 20-year career in the UK airline industry.
    [Show full text]
  • Competition Issues in the Air Transport Sector in India
    2009 StudyStudy on on ImpactCompetition of Trade Issues in Liberalisationthe Domestic in the Information Technology SectorSegment on Development of the Air Draft ReportTransport Sector in Administrative Staff College of India HyderabadIndia Revised Final Report 2007 Administrative Staff College of India, Hyderabad Competition Issues in the Air Transport Sector in India Table of Contents Sl.No Chapter Page No. 1. Introduction 1 2. ToR I 4 3. ToR II & III 15 4. ToR IV 29 5. ToR V 30 6. ToR VI & VII 43 7. ToR VIII 91 8. ToR IX 99 9. ToR X 120 10. ToR XI 121 11. Conclusions and Recommendations 126 12. References 129 ____________________________________________________asci research and consultancy ii Competition Issues in the Air Transport Sector in India List of Tables Table Title Page No. No. I.1 Calculation of HHI 12 I.2 Fleet Size of All Scheduled Airlines 12 I.3 Order for Airplanes 13 I.4 Net Profit/Loss incurred by Different Airlines 16 II.1 City Pair-wise Herfindahl index of Pax. Carried in 2006-07 28 17 II.2 Passenger Load Factor for Indian 22 II.3 Passenger Load Factor for Indian 25 II.4 Slots on Delhi-Mumbai Route 28 II.5 Average Age of Fleet 28 II.6 Fleet Size of All Scheduled Airlines 29 IV.1 Descriptive Statistics for Price Data: Delhi – Mumbai 30 IV.2 Taxes and Surcharges on Route : Delhi – Mumbai 32 IV.3 Taxes and Surcharges on Route : Mumbai – Delhi 32 IV.4 Pre merger (2006/07)-Delhi-Mumbai (passenger wise) 36 IV.5 Post Merger(2008) -Delhi Mumbai (slot wise) 36 IV.6 Pre merger (2006/07)-Delhi-Chennai (passenger wise) 37 IV.7 Post Merger(2008) -Delhi Chennai(slot wise) 37 IV.8 Pre merger (2006/07)-Bangalore-Chennai (passenger wise) 37 IV.9 Post Merger(2008) -Bangalore- Chennai(slot wise) 38 ____________________________________________________asci research and consultancy iii Competition Issues in the Air Transport Sector in India List of Figures Figure Title Page No.
    [Show full text]
  • Management Discussion & Analysis Report
    AI MANAGEMENT DISCUSSION & ANALYSIS REPORT 1. ANALYSIS OF THE FINANCIAL/PHYSICAL PERFORMANCE STAND-ALONE I. REVENUE Total Revenue increased from Rs. 264,877.2 Million in 2018-19 to Rs. 285,244.4 Million during 2019-20 (increase of Rs. 20,367.2 Million) Operating Revenue increased from Rs. 255,659.6 Million in 2018-19 to Rs. 277,106.1 Million during 2019-20 (increase of Rs. 21,446.5 Million) Passenger Revenue increased from Rs.207,741.6 Million in 2018-19 to Rs. 226,197.0 Million during 2019-20 (increase of Rs. 18,455.4 Million) II EXPENDITURE The Total Expenditure incurred during the year was Rs. 362,901.7 Million as compared to the previous year’s figure of Rs. 349,625.2 Million (increase of Rs.13,276.5 Million) Operating Expenses increased from Rs. 302,512.2 Million during 2018-19 to Rs. 323,709.1 Million during 2019-20 (an increase of Rs. 21,196.9 Million) 20 AI There was an increase in staff cost by 7% from Rs.30,052.3 Million in 2018-19 to Rs. 32,253.7 Million during 2019-20. Fuel cost decreased by 6% from Rs.100,344.6 Million in 2018-19 to Rs. 93,992.7 Million during 2019-20. Net impact of Rs 20,130.5 Million, due to applicability of “IND AS 116 – LEASES”. CONSOLIDATED I. REVENUE Total Revenue increased from Rs.298,111.5 Million in 2018-19 to Rs.328,306.2 Million during 2019-20, an increase of 10.1%.
    [Show full text]
  • Kingfisher Airlines, Spice Jet, Air Deccan and Many More
    SUMMER TRAINING REPORT ON Aviation Sector in India “Submitted in the Partial Fulfillment for the Requirement of Post Graduate Diploma in Management” (PGDM) Submitted to: Submitted by: Mr. Sandeep Ranjan Pattnaik Biswanath Panigrahi Marketing and Sales Manager Roll No: 121 At Air Uddan Pvt.ltd (2011-2013) Jagannath International Management School Kalkaji, New Delhi. 1 | P a g e Acknowledgment I have made this project report on “Aviation Sector in India” under the supervision and guidance of Miss Palak Gupta (Internal Mentor) and Mr.Sandeep Ranjan Pattnaik (External Mentor). The special thanks go to my helpful mentors, Miss Palak Gupta and Mr.Sandeep Ranjan Pattnaik. The supervision and support that they gave truly helped the progression and smoothness of the project I have made. The co-operation is much indeed appreciated and enjoyable. Besides, this project report making duration made me realize the value of team work. Name: Biswanath Panigrahi STUDENT’S UNDERTAKING 2 | P a g e I hereby undertake that this is my original work and have never been submitted elsewhere. Project Guide: (By:Biswanath Panigrahi) Mr. Sandeep Ranjan Pattnaik Marketing and Sales Manager Air Uddan Pvt.ltd (EXTERNAL GUIDE) Ms. Palak Gupta (Astt. Professor JIMS) S.NO. CHAPTERS PAGE NO. 01. CHAPTER 1 5 3 | P a g e EXECUTIVE SUMMARY 02. CHAPTER 2 8 COMPANY PROFILE 03. CHAPTER 3 33 Brief history of Indian Aviation sector 04. CHAPTER 4 40 OBJECTIVE OF THE PROJECT 05. CHAPTER 5 43 RESEARCH METHODOLOGY 06. CHAPTER 6 46 ANALYSIS AND INTERPRETATION 07. CHAPTER 7 57 FINDINGS AND INTERFERENCES 08. CHAPTER 8 60 RECOMMENDATION 09.
    [Show full text]
  • 1. Cause List of Cases Filed Between 01.01.2018 to 21.03.2020 Shall Not Be Published Till Further Orders
    05.04.2021 IN PARTIAL MODIFICATION RELATING TO THE SITTING ARRANGEMENT OF THE HON'BLE JUDGES w.e.f. 05.04.2021, THE COURT NUMBERS ALREADY SHOWN IN THE ADVANCE CAUSE LIST FOR 5th & 6th APRIL FOR THE FOLLOWING HON'BLE JUDGES SHALL NOW BE READ AS UNDER: JUDGES NAME COURT NO. 1. HON'BLE MR. JUSTICE SANJEEV SACHDEVA 7 2. HON'BLE MR. JUSTICE VIBHU BAKHRU 43 3. HON'BLE MR. JUSTICE V. KAMESWAR RAO 14 4. HON'BLE MR. JUSTICE PRATEEK JALAN 16 “All the Advocates/Litigants are informed that in view of the directions dated 09.03.2021 passed by Hon. DB-II in W.P.(C) 2018/2021 and W.P.(C) 2673/2021 half of the cases (starting from the Supplementary List/s) listed for a particular day shall be taken up in the Pre-lunch Session and rest of the cases shall be taken up in the Post-lunch Session. All the Advocates/Litigants may accordingly reach the Court Rooms according to the turn of their case/s in order to curtail the number of people in court premises at the same time.” NOTE 1. CAUSE LIST OF CASES FILED BETWEEN 01.01.2018 TO 21.03.2020 SHALL NOT BE PUBLISHED TILL FURTHER ORDERS. HIGH COURT OF DELHI: NEW DELHI No. 384/RG/DHC/2020 DATED: 19.3.2021 OFFICE ORDER HON'BLE ADMINISTRATIVE AND GENERAL SUPERVISION COMMITTEE IN ITS MEETING HELD ON 19.03.2021 HAS BEEN PLEASED TO RESOLVE THAT HENCEFORTH THIS COURT SHALL PERMIT HYBRID/VIDEO CONFERENCE HEARING WHERE A REQUEST TO THIS EFFECT IS MADE BY ANY OF THE PARTIES AND/OR THEIR COUNSEL.
    [Show full text]
  • Development of Heritage in Rajasthan Tourism Reservation in Public Sector Undertakings Foreign Investment
    79 Written Answers JULY 25. 1996 Written Answers 80 since 1992 7“ 2 3 (c) The Government of Rajasthan has a scheme 3 Continental Aviation 36.83 from 1993 providing for 20% of the eligible capital 4 City Link Airways 0.59 investment or 20 00 lakhs whichever is less for Heritage Hotel projects anywhere in the state of Rajasthan and Cosmos Flights Ltd. 1 55 5 also grant of 25% of the cost of Diesel generating sets 6 Damania Airways 128.39 or Rs.50.000/- whichever is less for Heritage projects 7. Delhi Gulf Airways 0 65 as from 6 6 1994. 8. Elbee Airlines 3 87 (d) There are 30 classified 'Heritage hotels functioning in Rajasthan at present 9. East West Airlines 1 185.06 (e) Under the above scheme, the Government of . Eastern Airways 10 0 10 Rajasthan has so far provided assistance of Rs.19.62 11 Gujarat Airways 2.76 lakhs The Central Government has also released 12 Jet Airways 208 06 Rs 63 15 lakhs under its scheme for Capital and interest subsidy 13 Jagson Airlines 20 84 14. KCV Airlines 0.95 Reservation in Public Sector Undertakings 15 Mals Deoghar Airways 0 32 16 Modiluft Airlines 248.90 1737 SHRI RAM KRIPAL YADAV Will the Minister 17. Megapode Airlines 0 24 of WELFARE be pleased to state 18 NEPC Airlines 113 20 (a) whether it is a fact that the Public Sector Undertakings are not following the recommendations of 19 Raj Aviation 4 59 the Mendal Commission in regard to reservation Sahara India Ltd 143.67 20 (b) if so.
    [Show full text]
  • SP's Aviation June 2011
    SP’s AN SP GUIDE PUBLICATION ED BUYER ONLY) ED BUYER AS -B A NDI I News Flies. We Gather Intelligence. Every Month. From India. 75.00 ( ` Aviationwww.spsaviation.net JUNE • 2011 ENGINE POWERPAGE 18 Regional Aviation FBO Services in India Interview with CAS No Slowdown in Indo-US Relationship LENG/2008/24199 Interview: Pratt & Whitney EBACE 2011 RNI NUMBER: DELENG/2008/24199 DE Show Report Our jets aren’t built tO airline standards. FOr which Our custOmers thank us daily. some manufacturers tout the merits of building business jets to airline standards. we build to an even higher standard: our own. consider the citation mustang. its airframe service life is rated at 37,500 cycles, exceeding that of competing airframes built to “airline standards.” in fact, it’s equivalent to 140 years of typical use. excessive? no. just one of the many ways we go beyond what’s required to do what’s expected of the world’s leading maker of business aircraft. CALL US TODAY. DEMO A CITATION MUSTANG TOMORROW. 000-800-100-3829 | WWW.AvIATOR.CESSNA.COM The Citation MUSTANG Cessna102804 Mustang Airline SP Av.indd 1 12/22/10 12:57 PM BAILEY LAUERMAN Cessna Cessna102804 Mustang Airline SP Av Cessna102804 Pub: SP’s Aviation Color: 4-color Size: Trim 210mm x 267mm, Bleed 277mm x 220mm SP’s AN SP GUIDE PUBLICATION TABLE of CONTENTS News Flies. We Gather Intelligence. Every Month. From India. AviationIssue 6 • 2011 Dassault Rafale along with EurofighterT yphoon were found 25 Indo-US Relationship compliant with the IAF requirements of a medium multi-role No Slowdown
    [Show full text]
  • Informa 2018 Full Year Results Statement
    Informa LEI: 5493006VM2LKUPSEDU20 Press Release 7 March 2019 Informa PLC Results for 12 Months to 31 December 2018 2018: Combination & Creation 2019: Performance & Growth KEY FINANCIAL AND OPERATING HIGHLIGHTS1 • Strong Revenue Growth: +3.7% underlying and +34.9% reported to £2,369.5m, including six months of UBM (2017: £1,756.8m) • Higher Adjusted Operating Profit: +2.3% underlying and +34.4% reported to £732.1m (2017: £544.9m) • Improved Statutory Operating Profit: £363.2m (2017: £344.7m) • Increased Adjusted Diluted Earnings per Share: +7.0% to 49.2p (2017: 46.0p); Statutory EPS of 19.7p (2017: 37.6p), with prior year including non-cash credit from US tax reforms • Attractive Free Cash Flow: £503.2m and £600m+ including a full year of UBM (2017: £400.9m) • Robust Balance Sheet, in line with plan: Net debt/EBITDA1 at 2.9x (2017: 2.5x) • Enhanced Dividend: up 7.1% to 21.90p (2017: 20.45p) London: Informa (LSE: INF.L), the International Exhibitions, Events, Information Services and Scholarly Research Group, today published its financial results for the 12 months to 31 December 2018, reporting a further period of operational progress and improving financial performance. Stephen A. Carter, Group Chief Executive, said: “In 2018, the Informa Group delivered a fifth consecutive year of improving growth, increasing adjusted profits, adjusted earnings per share, cashflow and dividends.” He added: “In 2019, our focus is on continuing Performance and Growth as we consolidate our market positions and further reduce complexity. This will enable
    [Show full text]
  • Download This Publication
    b685_Chapter-06.qxd 12/30/2008 2:21 PM Page 135 Published in Indian Economic Superpower: Fiction or Future? Edited by Jayashankar M. Swaminathan World Scientific Publishing Company: 2009 CHAPTER 6 INDIA’S AVIATION SECTOR: DYNAMIC TRANSFORMATION John Kasarda* and Rambabu Vankayalapati† Introduction India is no longer a country of promise — it has arrived, and in a big way. Not long ago regarded as a relatively closed and staid demographic giant, the nation has emerged over the past decade as “open for business,” quickly joining global leaders in everything from IT and BPO to financial services and medical tourism. As India’s integration into the global economy accelerated, so did its annual GDP growth rate, averaging over 8% since 2003. In the fiscal year 2007, its GDP expanded by 9.4% and was forecasted to remain above 9% for the next three years.40 Foreign investment concurrently mushroomed, posi- tioning India as number two in the world (behind China) as the preferred location for FDI. Net capital inflows (FDI plus long-term commercial debt) exceeded USD24 billion. The country’s explosive economic growth has yielded a burgeoning middle class in which higher incomes have led to sharp rises in purchases of automobiles, motorbikes, computers, mobile phones, TVs, refrigerators, and branded con- sumer goods of all types. Rapidly rising household incomes have also generated a burst in air travel, both domestic and international. In just three years from 2003–2004 to 2006–2007, commercial aircraft enplanements in India rose from 48.8 million to nearly 90 million, a growth rate of almost 25% annually.
    [Show full text]