Subject: Performance of domestic airlines for the year 2015.
Traffic data submitted by various domestic airlines has been analysed for the month of December 2015. Following are the salient features:
Passenger Growth
Passengers carried by domestic airlines during Jan-Dec 2015 were 810.91 lakhs as against 673.83 lakhs during the corresponding period of previous year thereby registering a growth of 20.34% (Ref Table 1).
900.00 810.91 Growth: YoY = + 20.34 % 800.00 MoM = + 19.71% 673.83 700.00 600.00 500.00 2014 400.00 2015 300.00
Pax Lakhs) (in Carried 200.00 77.09 100.00 64.40 0.00 YoY MoM
Passenger Load Factor
The passenger load factors of various scheduled domestic airlines in Dec 2015 are as follows (Ref Table 2):
Dec-15 Nov-15 92.1
100.0 90.7 88.5 87.1 86.7 86.5 83.9 83.8 83.5 83.0 83.0 82.7 82.7 82.2 81.7 80.6 79.7 79.2 78.1 78.0 77.6
80.0 72.2
60.0
40.0 Pax Load Factor (%) 20.0
0.0 Air India Jet JetLite Spicejet Go Air IndiGo Air Costa Air Asia Vistara Air Trujet Airways Pegasus
1
The passenger load factor in the month of December 2015 has increased compared to previous month primarily due to the ongoing tourist season.
Cancellations
The overall cancellation rate of scheduled domestic airlines for the month of December 2015 has been 2.49%. Airline-wise details of cancellations are as follows:
Air Pegasus 19.33 Air Costa 14.59 Jet Airways 4.14 Air India (Dom) 2.39 IndiGo 2.01 Go Air 1.52 Trujet 1.26 JetLite 0.88 Air Asia 0.49 Vistara 0.43 Spicejet 0.34
0.00 5.00 10.00 15.00 20.00 25.00 Cancellation Rate (%)
Various reasons of cancellations are indicated below:
Conse/Misc Commercial 1.1% 10.5% Technical 6.2% Operational 6.3%
Weather 75.9%
2
Passenger Complaints during the month
During December 2015, a total of 1091 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of December 2015 has been 1.4. The airline-wise details are as follows:
Air India (Dom) 4.3 Go Air 1.5 Jet Airways + JetLite 1.3 Air Costa 1.1 Air Pegasus 1.0 Air Asia 0.7 Spicejet 0.6 IndiGo 0.5 Trujet 0.4 Vistara 0.1
0.0 0.5 1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0 No. of Complaints/10,000 Pax
Various reasons of passenger complaints are indicated below:
Catering Others Fare Staff Behaviour 0.1% 4.6% 0.7% Refund 7.7% 3.5% Disability 0.1%
Flight Problem 28.0% Customer Service 27.1%
Baggage 28.2%
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The reason for complaint as percentage compared to the previous month is as follows:
35.0 31.6 28.7 28.2 30.0 28.0 27.1 25.9 25.0 21.9 20.9 19.4 20.0 17.0
15.0 8.8 8.3
10.0 7.7 7.0 4.6 4.3 3.9 5.0 3.5 0.7 0.7 0.7 0.5 0.2 0.1 0.1 0.1 0.1 0.0 Fare Refund Flight Baggage Customer Disability Staff Catering Others Problem Service Behaviour
Oct-15 Nov-15 Dec-15
Airline-wise status of redressal of complaints is given at Table – 4.
Compliance of Route Dispersal Guidelines
During the month of Dec 2015, all the scheduled domestic airlines complied with the mandatory capacity deployment requirements contained in the Route Dispersal Guidelines. Airline-wise details are given in the following Table: ASKM Deployment (%) of Category I Airline Cat III Cat IIA Cat II Air India + Alliance Air 103.5 1.60 21.3 Jet Airways + JetLite 71.3 1.13 11.2 Spicejet 106.7 1.02 24.3 Go Air 164.4 1.25 50.0 IndiGo 125.5 1.41 23.2 Vistara 68.0 1.16 11.2 Air Asia 507.2 8.13 42.8 Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I) Category II - 10% Category IIA - 1% Category III - 50%
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On-Time Performance (Scheduled Domestic Airlines)
On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of December 2015 is as follows:
OTP at Four Metro Airports
Vistara 90.6
Go Air* 79.3
Jet Airways+JetLite 78.5
IndiGo 78.3
Spicejet 72.9
Air Asia* 66.0
Air India (Dom) 62.8
0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)
*Note - Operations of Go Air only at BOM, BLR, DEL; Operations of Air Asia only at DEL & BLR
Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows:
Air India (Domestic)
HYD 79.9
BLR 71.6
DEL 65.3
BOM 51.5
0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)
5
Jet Airways + JetLite
BLR 81.5
HYD 80.0
BOM 78.1
DEL 76.9
0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)
Spicejet
HYD 82.2
DEL 72.6
BOM 70.3
BLR 64.2
0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)
6
Go Air
HYD
BLR 85.7
DEL 81.5
BOM 75.5
0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)
IndiGo
DEL 83.0
BLR 83.0
HYD 81.3
BOM 68.1
0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)
7
Vistara
HYD 100.0
DEL 91.2
BOM 88.2
BLR 87.1
0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)
Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to ‘Reactionary’.
Airport 4%
Wx 7%
ATC 9% Misc 1% Pax 3% Reactionary 64% Ramp 1% Tech 3% Ops 8%
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On-Time Performance (Foreign Airlines)
There are more than 70 foreign carriers operating to/from India. At the time of compilation of this report, OTP data of 40 carriers was received.
The overall On-Time Performance (OTP) of these 40 carriers for the month of Dec 2015 has been 68.8% in departures and 66.3% in arrivals.
Departure
Late 12.7%
Very Late 8.3%
On Time 68.8% Excessive 10.2%
Arrival
Late 15.4%
Very Late 8.3%
On Time 66.3% Excessive 10.0%
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Compliance of CAR Section 3, Series M, Part IV
In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis.
Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. Status of No. Status of No. Status of ofPax Facilities & ofPax Facilities & ofPax Facilities Affected Compensation Affected Compensation Affected Refund Refunds Rebooked on Rescheduling Refreshments other flights Hotel Refunds where Hotel accommoda- 65140 pax desired Air India 585 accommoda- 9279 tion Rescheduling tion Compensation Compensation of Compensation of Rs. 39.75 Rs. 77.56 lakhs of Rs. 36.28 lakhs lakhs Refund Refunds Rebooked on Rescheduling other flights Jet Hotel Refreshments Hotel Airways 3488 accommoda- 3856 Refunds where 1472 accommoda- and tion pax desired tion JetLite Compensation Rescheduling Compensation of Rs. 2.29 of Rs. 18.58 lakhs lakhs Refreshments Refreshments 3390 Rescheduling 2395 Transfer to other Spicejet Nil Nil Compensation airlines of Rs. 1.44 Compensation of lakhs Rs. 2.18 lakhs All pax given refreshments 221 Refreshments 1232 Go Air Nil Nil Refunds where Rescheduling pax desired Rescheduling 29390 IndiGo Nil Nil Nil Nil Refreshments Refreshments Refreshments Rescheduling 1644 360 Rescheduling Air Costa Nil Nil Compensation Compensation of of Rs. 10.25 Rs. 2.46 lakhs lakhs Refund Refund Refreshments Compensation Compensation 1795 Air Asia 14 513 Compensation of of Rs. 1.68 of Rs. 1.94 Rs. 2.29 lakhs lakhs lakhs Refund Refund Compensation Compensation Refreshments Vistara 6 509 1556 of Rs. 0.18 of Rs. 6.37 Rescheduling lakhs lakhs Air 177 120 Refreshments Nil Nil Rescheduling Pegasus Rescheduling Refreshments Refreshments Trujet Nil Nil 23 30 Rescheduling Rescheduling
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SUMMARY
Denied Boarding Cancellations Delays No. of Pax Facilities & No. of Pax Facilities & No. of Pax Facilities Affected Compensation Affected Compensation Affected Rs. 84.49 Rs. 62.04 lakhs Rs. 56.72 lakhs lakhs towards 2077 19244 compensation 105874 compensation compensation and facilities and facilities
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Table 1
TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2015
Percentage Share Air India Private Total Month & Year Private (Domestic) Carriers Domestic Air India Carriers Jan 11.65 50.80 62.45 81.3 18.7 Feb 10.68 49.48 60.16 82.2 17.8 Mar 10.60 52.25 62.85 83.1 16.9 Ist Quarter 32.93 152.53 185.46 82.2 17.8 Apr 10.65 54.94 65.59 83.8 16.2 May 11.28 59.99 71.27 84.2 15.8 Jun 10.09 55.92 66.01 84.7 15.3 IInd Quarter 32.02 170.85 202.87 84.2 15.8 Jul 10.94 56.68 67.62 83.8 16.2 Aug 11.25 56.35 67.60 83.4 16.6 Sep 10.59 56.07 66.66 84.1 15.9 IIIrd Quarter 32.78 169.10 201.88 83.8 16.2 Oct 10.88 59.51 70.39 84.5 15.5 Nov 11.89 61.33 73.22 83.8 16.2 Dec 12.85 64.24 77.09 83.3 16.7 IVth Quarter 35.62 185.08 220.70 83.9 16.1 Total 133.35 677.56 810.91 83.6 16.4
Percentage Share Air India Private Total Data of 2014 Private (Domestic) Carriers Domestic Air India Carriers IstQtr 30.62 123.19 153.81 80.1 19.9 IIndQtr 31.51 138.79 170.30 81.5 18.5 IIIrdQtr 28.30 139.02 167.32 83.1 16.9 IVthQtr 33.82 148.57 182.39 81.5 18.5 Total 124.25 549.58 673.83 81.6 18.4 Growth (%) = +7.32 +23.29 +20.34
Table 2
MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2015 (PASSENGER LOAD FACTOR IN PERCENTAGE)
Month Air India Jet JetLite Spice Go Air IndiGo Air Air Asia Vistara Air Trujet (Dom) Airways Jet Costa Pegasus Jan 82.4 87.0 87.4 80.0 79.2 85.2 76.5 76.3 45.4 -- -- Feb 83.3 89.5 89.7 85.6 85.9 88.0 77.9 77.9 58.6 -- -- Mar 73.9 86.6 87.8 83.4 80.0 77.0 69.2 71.7 53.6 -- -- Apr 78.5 82.0 81.9 88.7 85.5 85.7 76.9 74.4 67.3 -- -- May 80.4 81.1 79.4 93.1 89.4 91.9 81.2 81.4 71.1 78.0 -- Jun 73.5 77.7 78.1 93.2 83.6 86.6 79.2 84.0 59.3 73.1 -- Jul 77.8 81.0 80.1 93.4 81.2 78.4 81.7 80.2 60.3 71.5 -- Aug 79.3 80.8 78.7 92.1 75.6 76.8 77.3 72.1 62.9 77.1 83.7 Sep 76.9 77.9 74.9 93.0 79.8 79.4 78.9 67.7 62.4 73.2 79.0 Oct 74.6 77.1 75.9 92.1 81.2 82.4 78.4 80.6 67.0 77.3 76.2 Nov 81.7 80.6 79.2 90.7 83.5 83.9 78.0 83.0 72.2 78.1 79.7 Dec 86.7 83.8 83.0 92.1 86.5 88.5 87.1 82.7 77.6 82.2 82.7
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Table 3
MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2015)
Passengers Carried (in Lakhs) Market Share (%) Month Private Air Carriers Air & Year Jet Jet Spice Go Air Air Air Trujet Total Air Jet Jet Spice Go Air Air Air Trujet India IndiGo Vistara IndiGo Vistara Airways Lite Jet Air Costa Asia Pegasus India Airways Lite Jet Air Costa Asia Pegasus Jan 11.65 12.25 2.78 5.87 5.53 22.76 0.65 0.81 0.15 - - 62.45 18.7 19.6 4.5 9.4 8.9 36.4 1.0 1.3 0.2 - - Feb 10.68 11.89 2.73 5.53 5.35 22.31 0.62 0.72 0.33 - - 60.16 17.8 19.8 4.5 9.2 8.9 37.1 1.0 1.2 0.5 - - Mar 10.60 13.00 2.95 6.09 5.51 22.86 0.62 0.69 0.53 - - 62.85 16.9 20.7 4.7 9.7 8.8 36.4 1.0 1.1 0.8 - - IstQtr 32.93 37.14 8.46 17.49 16.39 67.93 1.89 2.22 1.01 - - 185.46 17.8 20.0 4.6 9.4 8.8 36.6 1.0 1.2 0.5 - - Apr 10.65 12.86 2.29 7.07 5.74 24.81 0.66 0.72 0.79 - - 65.59 16.2 19.6 3.5 10.8 8.8 37.8 1.0 1.1 1.2 - - May 11.28 13.01 2.25 8.37 6.13 27.69 0.61 0.94 0.93 0.06 - 71.27 15.8 18.3 3.2 11.7 8.6 38.9 0.9 1.3 1.3 0.1 - Jun 10.09 12.11 1.87 8.00 5.72 25.37 0.66 1.26 0.84 0.09 - 66.01 15.3 18.3 2.8 12.1 8.7 38.4 1.0 1.9 1.3 0.1 - IIndQtr 32.02 37.98 6.41 23.44 17.59 77.87 1.93 2.92 2.56 0.15 - 202.87 15.8 18.7 3.2 11.6 8.7 38.4 1.0 1.4 1.3 0.1 - Jul 10.94 13.35 2.02 8.31 5.66 24.17 0.68 1.43 0.95 0.11 -- 67.62 16.2 19.7 3.0 12.3 8.4 35.7 1.0 2.1 1.4 0.2 -- Aug 11.25 13.39 2.05 8.30 5.49 23.85 0.62 1.34 0.99 0.14 0.18 67.60 16.6 19.8 3.0 12.3 8.1 35.3 0.9 2.0 1.5 0.2 0.3 Sep 10.59 12.78 1.85 8.19 5.79 24.30 0.59 1.25 0.98 0.15 0.19 66.66 15.9 19.2 2.8 12.3 8.7 36.5 0.9 1.9 1.5 0.2 0.3 IIIrdQtr 32.78 39.52 5.92 24.80 16.94 72.32 1.89 4.02 2.92 0.40 0.37 201.88 16.2 19.6 2.9 12.3 8.4 35.8 0.9 2.0 1.4 0.2 0.2 Oct 10.88 13.23 1.72 8.99 5.94 25.90 0.58 1.50 1.23 0.19 0.23 70.39 15.5 18.8 2.4 12.8 8.4 36.8 0.8 2.1 1.7 0.3 0.3 Nov 11.89 13.62 2.01 9.77 6.03 25.98 0.46 1.62 1.36 0.22 0.26 73.22 16.2 18.6 2.7 13.3 8.2 35.5 0.6 2.2 1.9 0.3 0.4 Dec 12.85 14.04 2.18 9.76 6.39 27.43 0.55 1.82 1.58 0.21 0.28 77.10 16.7 18.2 2.8 12.7 8.3 35.6 0.7 2.4 2.0 0.3 0.4 IVthQtr 35.62 40.89 5.91 28.52 18.36 79.31 1.59 4.95 4.17 0.62 0.77 220.71 16.1 18.5 2.7 12.9 8.3 35.9 0.7 2.2 1.9 0.3 0.3 TOTAL 133.35 155.53 26.70 94.25 69.28 297.43 7.30 14.10 10.66 1.17 1.14 810.92 16.4 19.2 3.3 11.6 8.5 36.7 0.9 1.7 1.3 0.1 0.1
Table 4
Complaints Redressal Status
Airline Per 10,000 Total Passengers Closed Open Carried
Air Costa 6 1.1 6 -
Air Asia 13 0.7 13 -
Vistara 1 0.1 1 -
Go Air 93 1.5 93 -
IndiGo 148 0.5 148 -
Spicejet 60 0.6 60 -
Jet Airways + JetLite 215 1.3 215 -
Air India (Dom) 552 4.3 377 175
Air Pegasus 2 1.0 2 -
Trujet 1 0.4 1 -
Total 1091 1.4 916 175
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