LOTTE SHO P PING sustainability report 2015 sustainability report LOTTE SHOPPING sustainability report 2015 Think Tomorrow Win-Win Growth Team of External cooperation department of Marketing Division at Lotte Department Store Address: Lotte Shopping Center Building, 1 Sogong-dong, Jung-gu, Seoul, Korea TEL: 02-2118-2030~3 / FAX: 02-2118-2959 E-mail:
[email protected] Mutual Growth Strategic Team of Cooperation Division at Lotte Mart Address: Lotte Castle Gold, 269, Olympic-ro, Songpa-gu, Seoul, Korea TEL: 02-2145-8102 / FAX: 02-2145-8587 E-mail:
[email protected] This report was printed on FSC™ (Forest Stewardship Council™)-certified paper with SOY INK. Lovely life Lovely life Reader’s Guide Contents 2 CEO’s Message 6 Sustainable management 6 Business Overview 8 Global Business 10 Business Models and Future Visions 11 Risk Map Based on Business Plan 12 Relationships with Stakeholders 13 Developing Sustainable Strategies 1 through Crises and Opportunities Think 14 Focus on 2014 key issues higher 14 2014 Highlights value 16 Sustainability Management KPIs 18 Steady Reinforcement of Customer -Oriented Management 20 New Attempt for Mutual Growth 22 Female-Friendly Workplaces 24 Eco-Friendly Activities 26 Think higher value 28 LOTTE SHOPPING’s CSV 30 Sound Corporate Governance 32 Ethical Management 36 Innovative Culture 40 Think bigger satisfaction 2 42 Customer Service and Service Education 45 Customer Information Protection Think 46 Product Development bigger 48 Food Safety satisfaction 49 Customer Safety ABOUT THIS REPORT 1. Application of GRI G4.0 Guideline 2015 Lotte Shopping Sustainability Report was prepared in pursuant to Sustainability Reporting Guidelines by Global Reporting Initiative (GRI G4.0) and complied with its requirements.