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An Improved Service Methodology

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An Improved Service Methodology 2006/7 A N I M P R O V E D S E R V I C E M E T H O D O L O G Y A N ote F rom the D epartment The Department of Community Safety, Western Cape is responsible for the coordination and implementation of community based social crime prevention and oversight over the South African Police Services (SAPS), amongst other key performances. Key to the Department’s approach is a transformatory and participatory methodology supported by the National Crime Prevention Strategy (NCPS, 1996) and the ikapa Growth and Development White Paper (2007). This integrated service delivery programme is implemented via Bambanani “Unite” Against Crime (Bambanani Strategy). The Bambanani Strategy is over-arching to the entire Department and is premised on the principles outlined in Batho Pele and the notion of a developmental state. Minister Leonard Ramatlakane Under the direct guidance of Minister Leonard Ramatlakane and I, the Directorates: Community Liaison Minister of Community Safety and Social Crime Prevention are responsible for the design and implementation of the Bambanani Western Cape “Unite” Against Crime Strategy. The Directorate: Strategic Services and Communication and the Directorate: Safety Information and Research is responsible for researching, documenting and sharing strategies, methodologies and information respectively with internal and external stakeholders. The Best Practice document in the form of An Improved Service Delivery Methodology 2007/08 aims to share the experiences and expose other Departments to the implementation strategies employed by the Department of Community Safety, in its efforts to transform delivery through encouraging community participation, community empowerment, social cohesion, social capital and deliver services that reflect public value. Kind regards, Dr. G.A. Lawrence Head of Department: Community Safety Head of Department Dr. G.A. Lawrence Mzwandile Petros Provincial Commissioner, ACKNOWLEGEMENTS AND CREDITS Western Cape – South African Published by: The Department of Community Safety Western Cape, 2008 Police Services Complied by: R. De Lange, B. Dyamani, H. Kagee, M. Manie, A. Mohamed, D. Oosthuizen, B. Simelane and L. Stofile. Editing: A. Mohamed Content input: Minister Leonard Ramatlakane, Dr. G. A Lawrence and Mr O. Valley Photography: Bailey, Nickay and HipHop Media Lounge Design: NextLevel Design Printers: NAZBIN ISBN: ISBN No: 978-0-620-40448-8 Contact details: The Department of Community Safety, Western Cape Romeo De Lange 35 Wale Street 2nd Floor, Cape Town, 8000 Programme Director: Tel: 021 483 3868 or 021 483 6515 Bambanani SFS 2003/4 E-mail: [email protected] C ontents Foreword ...........................................................................................................5 Organogram .......................................................................................................8 PART 1 Budget Speech 2005/06 .....................................................................................6 Budget Speech 2006/07 ...................................................................................21 Budget Speech 2007/08 ...................................................................................37 PART 2 Bambanani – A Case Perspective ......................................................................60 1. Introduction .................................................................................................60 2. The Policy Framework .................................................................................62 3. The Nature Of The Strategy ........................................................................63 3. Key Features Of The Bambanani Strategy Against Crime ...........................64 4. Bambanani Flagship Projects .......................................................................68 5. Social Capital Linkages With Crime ...............................................................75 6. Description Of The Case Study And Research Methodology ..........................78 7. The Research Results ....................................................................................80 8. Conclusion ...................................................................................................91 References .......................................................................................................94 PART 3 Bambanani Safer Festive Season Programme 2003/04-2007/08 ........................99 Summary Report ..............................................................................................99 Executive Summary .........................................................................................100 Bambanani Safer Festive Season Programme 2003/2004 - 2007/2008 ............100 Summary Report .............................................................................................104 1. Introduction ..............................................................................................104 2. Implementation ..........................................................................................105 3. Safer Festive Season 2007/2008: Projects ...................................................106 4. Outcomes Of The Safer Festive Season .......................................................120 5. Community Perception: 2007/2008 Mini Survey ..........................................121 6. Provincial Statistical Analysis .....................................................................124 7. Arrive Alive ...............................................................................................127 8. Conclusion ................................................................................................131 BAMBANANI VOLUNTEERS .................................................................... 133 IV AN IMPROVED SERVICE DELIVERY METHODOLOGY F OREWORD MINISTER OF COMMUNITY SAFETY Leonard Ramatlakane The process of building a safer home for all in the Western Cape, that begun 5 years ago is indeed beginning to yield positive results. This publication the third in a series of reviews undertaken by the Department of Community in the Western Cape, do not only mark our success in fighting crime with the South African Police Service and local communities, but most importantly, to evaluate our performance against the back drop of our various crime fighting strategies adopted by our government 5 years ago. We have demonstrated repeatedly that communities and volunteers in particular remain the bedrock of over-arching strategy to fight crime in our province. Our CPF, Neighbourhood Watches, Street Committee, Community Safety Forums and others remains the focal point of both provincial government and the police’s plan to deal with crime, in particular our social fabric crimes and those against women and children. The 2006/07 financial year once again demonstrated the unwavering commitment of both communities and government in the fight against crime. While we can certainly celebrate the many successes, including the way communities have come together with our law enforcement agencies in dealing with crime in particular violent crime at community and township level, we are also cognisant of the challenges we face in creating safer communities for all citizens of the Western Cape. Among our achievements, we are proud of the way we have consistently invested in efforts to foster institutional collaboration with community structures such as CPFs, and strengthening community organisations at the forefront of development in their communities. As Provincial Government we recognise the invaluable contribution of communities of volunteers who are critical to our goals of solving the many complex issues of social fabric crimes. We have continuously engaged with all role players in the fight against crime to ensure that the participatory approach adopted with the Peoples Orientated Problem solving Policing Strategy (POPPS) in 2003, translating into the Peoples Oriented Sustainable Strategy (POSS) for SAPS, is the best way to fight crime in a sustainable manner. These strategies are the foundation upon which the police and the Department manage their respective strategies in the fight against crime. We believe that POSS has yielded many positive results and will continue to be the platform from which we will turn the tide against crime. With this sound policy and strategic foundation, as a Department in 2006/7, we FOREWORD BY MINISTER RAMATLAKANE 1 trained and deployed over 5000 volunteers which not only allowed us to be true to our commitment to building social capital and cohesion, but has also resulted in a consistent decline in crime. This integrated delivery programme coordinated by the Department of Community Safety across government Departments has resulted in the consistent reduction of serious violent crime (contact crime) by 7.5% in 2004/05 compared to 2003/04; by 17.1% in 2005/06 compared to 2004/05, by a further 4.3% during 2006/07 and by 2007/08 the statistics once again shows that our plan continues to produce results. The complimentary and force-multiplier effect of the Bambanani volunteers has resulted in the consistent decline of contact crime in the identified areas, since the inception of the Bambanani Safer Festive Season Programme in 2003/04 as illustrated below: • 2003/2004 Safer Festive Season contact crimes reduced by 18% • 2004/2005 Safer Festive Season contact crime was stabilised by 2% • 2005/2006 Safer Festive Season contact crimes reduced by 27.2% • 2006/2007 Safer Festive Season
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