State of Mobile Networks: Mexico (March 2017)

Total Page:16

File Type:pdf, Size:1020Kb

State of Mobile Networks: Mexico (March 2017) State of Mobile Networks: Mexico (March 2017) The battle for 4G supremacy between Telcel and AT&T continued to rage in our latest testing results. This is one battle from which Mexico's mobile consumers only benefit. Mexico's 4G signals are making their way to more places, and the overall speeds available to most users are on the rise. Analyzing more than 547 million measurements, OpenSignal compared the mobile data experience on Mexico's three major mobile operators over the previous three months. AT&T jumps ahead in Telcel keeps the 4G REPORT FACTS our LTE availability speed crown rankings Telcel maintained its lead in our 4G speed tests, After tying with Telcel in 4G availability in our last averaging download speeds of 24.8 Mbps report, AT&T now tops our chart. Our users were whenever our testers connected to its LTE network. able to latch onto an AT&T LTE signal 71.5% of the AT&T was second in our rankings, averaging 21.6 time compared to a Telcel LTE signal 69.4% of the Mbps, but thanks to its higher 3G speed and 4G Report Location Mexico time. availability rankings, it won our overall speed award. Data Sample 547,891,227 Size User Sample 31,577 Size Telcel and AT&T see big Mexico's 4G reach is Sample Period Dec 1st 2016 - Feb 28th boosts in overall speed growing 2017 We saw a significant bump in overall speed in both We saw improvement from all three operators in our our Telcel and AT&T tests, driven both by increases in LTE availability scores in the last six months, our 4G speed and 4G availability measurements. indicating mobile broadband services are becoming Our users not only had access to faster speeds on much more accessible to Mexico's 4G users. their chosen LTE networks, but they were able to access 4G connections more often. Overall Network Comparison Download Speed: 4G Download Speed: 3G Download Speed: OverallLatency: 4G Latency: 3G Availability: 4G AT&T Movistar Telcel THE OPENSIGNAL APP: TESTING NETWORK PERFORMANCE ON MILLIONS OF PHONES GLOBALLY Our app continually runs tests to measure the real world experience users receive. Instead of relying on user-initiated or drive-test simulations, we are able to paint a holistic picture of network’s performance through our background tests and crowdsourcing techniques -- all the while protecting the privacy of our millions of active OpenSignal users. The app has been downloaded over 15 million times collecting billions of measurements. Network Availability Comparison AT&T AVAILABILITY: 4G This metric shows the proportion of time LTE subscribers on each network have a 4G (LTE) Movistar connection available to them. It's a measure of the proportion of time users have a 4G signal on a network rather than a measure of geographic or population coverage. Telcel 69.44% 0 % 13 % 26 % 39 % 52 % 75 % Network Speed Comparison AT&T DOWNLOAD SPEED: 4G This metric shows the average download speed on each network on 4G (LTE) Movistar connections. Telcel 24.81Mbps 0 Mbps 5 Mbps 10 Mbps 15 Mbps 20 Mbps 25 Mbps 30 Mbps AT&T DOWNLOAD SPEED: 3G This metric shows the average download speed on each network on 3G connections. Movistar Telcel 0 Mbps 1 Mbps 2 Mbps 3 Mbps 4 Mbps 5 Mbps AT&T DOWNLOAD SPEED: OVERALL This metric shows the average download Movistar speed experienced by a user across all of an operator's networks. Overall speed doesn't just factor in 3G and LTE speeds, but also the availability of each network technology. Telcel Operators with lower LTE coverage tend to have lower overall speeds because their customers spend much more time connected to 0 Mbps 3 Mbps 6 Mbps 9 Mbps 12 Mbps 15 Mbps slower 3G networks. Network Latency Comparison AT&T LATENCY: 4G This metric shows the average latency on each network on 4G (LTE) connections. Latency, Movistar 56.45ms measured in milliseconds, is the delay data experiences as it travels between points in the network. A lower score in this metric is a sign of a more responsive network. Telcel 0 ms 13 ms 26 ms 39 ms 52 ms 75 ms AT&T 151.44ms LATENCY: 3G This metric shows the average latency on each network on 3G connections. Latency, Movistar measured in milliseconds, is the delay data experiences as it travels between points in the network. A lower score in this metric is a sign of a more responsive network. Telcel 0 ms 27 ms 54 ms 81 ms 108 ms 135 ms 160 ms Analysis METHODOLOGY NOTES What a difference six months makes. Since OpenSignal published its last State of OpenSignal data is collected from Mobile Networks report for Mexico, we've seen improvements in a number of regular consumer smartphones and mobile data metrics from the country's national operators. LTE signals are recorded under conditions of normal becoming more and more accessible across the country, while the overall speed usage. As opposed to drive-test available across Mexico's mobile data infrastructure is steadily rising. data, which simulates the typical user experience by using the same In our third look at Mexico, OpenSignal examined more than 547 million devices to measure network measurements collected by 31,577 smartphone users between December 2016 performance in a small number of and February 2017. We compared the 3G and 4G performance experienced by locations, we take our our testers on Mexico's three major operators: América Móvil's Telcel, AT&T measurements from millions of Mexico and Telefónica's Movistar. We found a country that is quickly ramping smartphones owned by normal up its 4G capabilities as well as facing an increasingly heated battle between its people who have downloaded the long-time local incumbent and a newly revitalized challenger. OpenSignal app. LTE's growing reach Those measurements are taken wherever users happen to be, We measured increases in LTE availability across the board in our latest data, whether indoors or out, in a city or and not just slight upticks. All three operators saw their 4G availability scores in the countryside, representing jump by more than 4% since our last Mexico report was published in October. performance the way users The biggest increase we measured, however, was on AT&T. Our users were able experience it. For more information to tap into an AT&T LTE connection 71.5% of the time in our latest reporting on how we collect and analyze our period, as opposed to 66.6% of the time six months ago. That improvement was data see our methodology page. enough to boost AT&T over Telcel in our 4G availability rankings, while in our last report the two operators were statistically tied in the same metric. Our testers For this particular report, were able to get a Telcel LTE signal 69.4% of the time, while Movistar had a 4G 547,891,227 datapoints were availability score of 55.3% collected from 31,577 users during the period: Dec 1st 2016 - Feb 28th That result may seem a bit surprising considering Telcel deployed LTE long before 2017 AT&T Mexico launched its first 4G network in late 2015, but it's important to keep in mind what our availability metric measures. Rather than measure geographic or population coverage, OpenSignal's availability metric tracks the All data has been collected from proportion of time users have access to a particular network. Essentially we're users of the OpenSignal mobile app measuring the typical consumer experience on LTE, and our most recent data for Android or iOS. shows AT&T's users are accessing its LTE service a greater proportion of the time. For every metric we've calculated Telcel maintains its 4G speed edge the statistical confidence interval and plotted this on all of the graphs. When confidence intervals overlap We didn't just find enhanced LTE availability among Mexico's operators; we also for a certain metric we can't actually measured increases in LTE speed from two of them since our last report. Telcel be sure which of the overlapping averaged download speeds 24.8 Mbps, up from 23.3 Mbps, in our tests, and it operators has the best performance. held on to the top prize for 4G speed. AT&T's average measured 4G speed jumped more than 2 Mbps to 21.6 Mbps. Meanwhile, the average download speed tests for Movistar dropped by a megabit between testing periods, landing For this reason some metrics have at 14.1 Mbps. multiple operator winners when we've judged that the data is too We saw fairly little change in our 3G speed results between reports, though close to call a victory. AT&T did hold on to our 3G speed award. Its HSPA download average of 4 Mbps was more than a megabit faster than its nearest rival in our tests. AT&T's higher 3G speed and 4G availability rankings helped it overcome Telcel's better 4G speed score in our overall speed category. Our users were able to connect to AT&T's data networks at an average speed of 13.8 Mbps, a nearly 3 Mbps improvement over the last reporting period. Telcel came in second in our overall speed rankings with an average of 10.3 Mbps, but that score also represented a sizable improvement over the 8.5 Mbps overall average we measured in our October report. Not only did 4G connections get faster on most of Mexico's LTE networks but 4G signals became more pervasive, which in turn led to a better overall experience for our testers.
Recommended publications
  • Interior Ago/Oct
    editorial na de las características más importantes de nuestra Empresa es el impacto que ésta tiene en los más diversos ámbitos de la comunidad, pues además de las actividades propias del negocio, realiza acciones que promueven beneficios para los mexicanos, convirtiéndose así en un ejemplo a seguir por las diferentes compañías e instituciones de U nuestro país y del mundo. Por ello, la reciente apertura del Centro de Tecnología Telmex cobra gran relevancia, ya que además de ser un espacio en el que los visitantes conocen lo que ofrece nuestra Empresa y la tecnología de punta que poseemos, pueden interactuar con los productos y servicios que permiten a las personas transformar sus actividades cotidianas, estrechando el contacto humano, incrementando su productividad, mejorando su forma de hacer negocios y haciendo su vida más fácil. Otro importante impacto comunitario se da en el plano de la calidad, pues ésta no sólo beneficia a nuestros Clientes, sino a todo aquel con quien establezcamos relaciones de negocios; en este sentido destaca el esfuerzo conjunto del equipo LADA para darle a Telmex la primera Certificación ISO 9001/2000 Multisitio a nivel mundial, como un merecido reconocimiento a la calidad de sus áreas, procesos y servicios. Con ello, nuestros Clientes pueden tener la seguridad de que cuentan con el mejor servicio de larga distancia del mundo. Asimismo debemos recordar el beneficio ambiental y, para muestra, basta el botón más representativo y reconocido de la Empresa: el COAE Telmex, el comité que ha hecho del ahorro de energía el reflejo de nuestros más altos valores e ideales en beneficio de las generaciones futuras.
    [Show full text]
  • Madam Prosecutor: Elisa María A. CARRIÓ, on My Own Behalf
    Madam Prosecutor: Elisa María A. CARRIÓ, on my own behalf, National Deputy domiciled at my public office located at Riobamba 25, office 708 (Attached to the 2nd Chamber of Deputies of the Nation), in this Federal Capital, in case No. 3559/2015, I come before the representative of the Public Prosecutor’s Office and respectfully state as follows: I. PURPOSE: I enclose the following information on the occasion of submitting my witness statement on today’s date, which I believe will be of use in clarifying the events being investigated in the present case. II. IRAN’S INTELLIGENCE WAR AND THE THREE ATTACKS PERPETRATED AGAINST ARGENTINA. Iran has launched an intelligence war in the struggle it is waging against its regional enemies who do not belong to the Shiite crescent (Israel and Saudi Arabia), which it is perpetrating utilizing two major groups: the traditional Iranian grouping on the one hand and that composed of terrorist organizations such as the Lebanese Hezbollah group on the other; this intelligence is gathered via mosques and is characterized by the perpetration of terrorist attacks as a means of attacking its enemies (The regime of the ayatollah). The attacks carried out by the second group, to which Mahmoud Ahmadinejad and Mohsen Rabbani, among others, have belonged are perpetrated wherever in the world that favorable conditions exist to carry them out through lack of vigilance, the availability of local connections, etc. [Islamic] Jihad, which means resistance or guerrilla warfare, was founded with Iranian assistance in Beirut. This intelligence war prompted the first ever attack on Argentine soil, against the Israeli Embassy in Buenos Aires.
    [Show full text]
  • Ready Awarded It to Operators by the End of 2016, Whereas Mexico Has Already Allocated 90 Mhz of That Band to Those in Charge of Deploying the Shared Network
    TABLE OF CONTENTS TABLE OF CONTENTS ............................................................................................................ 2 EXECUTIVE SUMMARY ........................................................................................................... 3 INTRODUCTION ...................................................................................................................... 6 ITU MOBILE SPECTRUM SUGGESTIONS .............................................................................. 8 ITU RECOMMENDATIONS: SPECTRUM ALLOCATION FOR THE DEVELOPMENT OF IMT AND IMT-ADVANCED TECHNOLOGIES .............................................................................. 9 LATIN AMERICA SPECTRUM OVERVIEW ............................................................................ 10 FUTURE OF THE RADIO SPECTRUM IN LATIN AMERICA ................................................... 12 CHALLENGES TO AWARD THE RADIO SPECTRUM ............................................................ 15 CONCLUSION ........................................................................................................................ 16 APPENDIX A: LATIN AMERICA MARKETS PROFILES ......................................................... 18 ARGENTINA ....................................................................................................................... 18 BOLIVIA ............................................................................................................................. 18 BRAZIL ..............................................................................................................................
    [Show full text]
  • Information Economy Report 2009 Trends and Outlook in Turbulent Times
    UNITED NATIONS CONFERENCE ON TRADE AND DEVELOPMENT Information Economy Report 2009 Trends and Outlook in Turbulent Times New York and Geneva, 2009 ii Information Economy Report 2009 NOTE Within the UNCTAD Division on Technology and Logistics, the ICT Analysis Section carries out policy-oriented analytical work on the development implications of information and communication technologies (ICTs). It is responsible for the preparation of the Information Economy Report. The ICT Analysis Section promotes inter- national dialogue on issues related to ICTs for development and contributes to building developing countries’ capacities to measure the information economy, as well as to design and implement relevant policies and legal frameworks. In this report, the terms country/economy refer, as appropriate, to territories or areas. The designations employed and the presentation of the material do not imply the expression of any opinion whatsoever on the part of the Secretariat of the United Nations concerning the legal status of any country, territory, city or area or of its authori- ties, or concerning the delimitation of its frontiers or boundaries. In addition, the designations of country groups are intended solely for statistical or analytical convenience and do not necessarily express a judgement about the stage of development reached by a particular country or area in the development process. The major country groupings used in this report follow the classification of the United Nations Statistical Office. These are: Developed countries: the member countries of the Organization for Economic Cooperation and Development (OECD) (other than Mexico, the Republic of Korea and Turkey), plus the new European Union member countries that are not OECD members (Bulgaria, Cyprus, Estonia, Latvia, Lithuania, Malta, Romania and Slovenia), plus Andorra, Israel, Liechtenstein, Monaco and San Marino.
    [Show full text]
  • Global Rich Communication Services (RCS) Market Analysis and Forecast (2013 – 2018)
    IndustryARC Global Rich Communication Services (RCS) Market Analysis and Forecast (2013 – 2018) VAS and VoLTE Main Features of Growing MNO Deployability Strategies IndustryARC | 1 TABLE OF CONTENTS 1. Global Rich Communication Services – Market Overview 2. Executive Summary 3. Global Rich Communication Services – Market Landscape 3.1. Market Share Analysis 3.2. Comparative Analysis 3.2.1. Product Benchmarking 3.2.2. End user profiling 3.2.3. Patent Analysis 3.2.4. Top 5 Financials Analysis 4. Global Rich Communication Services – Market Forces 4.1. Market Drivers 4.2. Market Constraints 4.3. Market Challenges 4.4. Attractiveness of the Rich Communication Services Industry 4.4.1. Power of Suppliers 4.4.2. Power of Customers 4.4.3. Threat of New entrants 4.4.4. Threat of Substitution 4.4.5. Degree of Competition 5. Global Rich Communication Services Market – Strategic Analysis 5.1. Value Chain Analysis 5.2. Pricing Analysis 5.3. Opportunities Analysis IndustryARC | 2 5.4. Product/Market Life Cycle Analysis 5.5. Suppliers and Distributors 5.6. Business Model 5.6.1. B2C 5.6.2. B2B 5.6.3. B2B2x 6. Rich Communication Services Market by Applications 6.1. Mobile Commerce 6.2. Cloud Storage/Access 6.3. LTE Direct 6.4. Rich Calls and Messaging 6.5. Video 6.6. Enterprise 6.7. Others 6.7.1. Social 6.7.2. VAS 7. Rich Communication Services Market by Solution Types 7.1. Unified Messaging 7.2. Web Conferencing 7.3. VoIP 7.4. Online Storage 7.5. File Transfer/Content Sharing 7.6.
    [Show full text]
  • Informe Estadístico Soy Usuario Enero-Marzo 2019 Informe Estadístico Soy Usuario Enero-Marzo 2019
    INFORME ESTADÍSTICO SOY USUARIO ENERO-MARZO 2019 INFORME ESTADÍSTICO SOY USUARIO ENERO-MARZO 2019 ÍNDICE Introducción ...................3 Datos generales .............5 Servicios Móviles ..........10 Servicios Fijos .............14 Conclusiones ...............18 INICIO INTRODUCCIÓN DATOS GENERALES SERVICIOS MÓVILES SERVICIOS FIJOS CONLUSIONES 2 INFORME ESTADÍSTICO SOY USUARIO ENERO-MARZO 2019 El sistema Soy Usuario es resultado del Convenio de Colaboración suscrito entre el IFT y la Procuraduría Federal del Consumidor (PROFECO) en el año 2014 y renovado el 20 de septiembre de 2016, con la finalidad de fortalecer los mecanismos de atención e intercam- bio de información en beneficio de los usuarios de telecomunicaciones. Se trata de una herramienta de fácil uso a través de Internet que permite un mayor acercamiento entre los prestadores de servicios de telecomunicaciones y sus clientes, así como entre los usuarios de estos servicios y las autoridades, ya que privilegia el proceso de pre conciliación. La plataforma obtuvo el reconocimiento de Buenas Prácticas 2016 por parte de la organi- zación internacional Regulatel. Además, fue galardonada con el premio WSIS Champion otorgado por la Unión Internacional de Telecomunicaciones en el marco de la Cumbre Mundial sobre la Sociedad de la Información 2017. La información estadística que se presenta, contempla el número de inconformidades in- gresadas del 1 de enero al 31 de marzo de 2019 y tiene la finalidad de dar a conocer el comportamiento de las empresas y la atención que brindan a los usuarios que ingresan inconformidades a través de la plataforma. Entre la información relevante que se puede consultar, se encuentran los Estados de la Repú- blica con mayor número de inconformidades; el tipo de problemáticas reportadas; el número de folios canalizados a PROFECO; el número de inconformidades asesoradas por la PROFE- INTRODUCCIÓN CO; así como el ranking de atención tanto para servicios móviles como fijos.
    [Show full text]
  • Estrategias Comerciales Incorporada a La Secretaría De Educación Pública Rvoe 20122890
    ECEE MAESTRÍA EN ESTRATEGIAS COMERCIALES INCORPORADA A LA SECRETARÍA DE EDUCACIÓN PÚBLICA RVOE 20122890 TESIS “Estrategia de Comercialización para los Servicios de Contenidos Móviles en México” QUE PARA OBTENER EL GRADO ACADÉMICO DE: MAESTRA EN ESTRATEGIAS COMERCIALES PRESENTA: Natalia Rebeca Valencia García DIRECTOR: Dr. Sergio Garcilazo Lagunes Ciudad de México, 2017. 1 Contenido ÍNDICE DE TABLAS, FIGURAS Y GRÁFICAS ................................................... 6 RESUMEN .............................................................................................................. 7 INTRODUCCIÓN .................................................................................................... 8 Capítulo 1. MARCO TÉORICO Y CONCEPTAL ................................................... 11 1.1. Marketing de servicios .............................................................................. 11 1.2 La oferta de telefonía móvil como servicio. ............................................... 12 1.2.1 Oferta Pospago ......................................................................................... 12 1.2.2 Oferta Prepago ......................................................................................... 12 1.2.3. Servicios Adicionales ............................................................................... 13 1.2.3.1 Servicios de Contenidos Móviles ........................................................... 13 1.2.3.1.1 Tipos de servicios de contenidos ........................................................ 14
    [Show full text]
  • Latin America Pay TV Decelerates
    Latin America pay TV decelerates Although the economic recession waned somewhat in 2017, the Latin American pay TV sector was still affected. According to the eighth edition of the Latin America Pay TV Forecasts report, the number of pay TV subscribers was flat year-on-year. Fewer than 5 million additional pay TV subscribers are expected between 2017 and 2023 – bringing the total to almost 76 million. Pay TV penetration will not climb beyond the current 44% of TV households. Latin America pay TV subscribers by country (000) 80,000 70,000 60,000 50,000 40,000 30,000 20,000 10,000 0 2017 2018 2023 Others 18,552 18,953 20,808 Colombia 5,557 5,691 6,161 Argentina 9,253 9,388 9,599 Brazil 18,181 17,839 19,656 Mexico 19,417 19,283 19,560 Source: Digital TV Research Ltd Simon Murray, Principal Analyst at Digital TV Research, said: “Given its continuing economic and social problems, Brazil lost 1 million pay TV subscribers between 2015 and 2017. Its peak year of 2014 will not be bettered until 2023.” Murray continued: “Mexico recorded impressive growth in 2016, but its pay TV subscriber count fell in 2017. It will continue to decline until a slow recovery starts in 2020. The 2023 total will be just under the 2016 peak. However, it’s not all bad news as Claro and Telefonica will enter Argentina and Mexico, although this is likely to involve OTT.” Mexico overtook Brazil in 2016 to become Latin America’s largest pay TV market, despite Brazil having twice as many TV households as Mexico.
    [Show full text]
  • "Push to Talk" : Comunicación Al Instante
    No. de tesis: 103 TESIS presentada a 1 Instituto Tecnológico y de Estudios Superion:~s de Monterrey Campus Ciudad de México fl.11"ª la obtención del grado de MAESTRO EN A.DMINISTRACl()N DE LAS TELEC:OMUNICACIONJES pa: Enrique Alberto Romero Rosales "Push to Talk'~' Comunicación al instante Defendida el 29 de Vlarzo del 2006antc el comité de tesis: Asesor: Dr. Francisco .Javier Cuevas Ordaz Prn/i.1ordel /'l'l:'Si\!-CSF Sinodales: Dr. José Ra1rní11 i\lvarez Bada Proj(·.rnr del /Tl:'SM-( '( J/ Dr. Alfonso Parra Rodriguez l'm¡i,,n,· del !Tl:SM-CC\J Tr,1bc1jo ei"cctu,1du al seno de la Escuela de Cir,1duadl1s en lngL:niería y J\rquitec1urc1 del l11s111u10 Tecnolug1cn y de Lstudios Superiores de i\1onterrey Campus Ciudad de \kxiL'\l '(Le 1i, '1\~f:>50S­ tb5 CJ-oo fo i\gratk,i111i,111os Agradecin1ientos ----------------- Indice Indice Acrónin1os ............................................................................................................................. i Introducción General ......................................................................................................... 1 Capítulo 1: Evolución de las redes Celulares 1.1 Introducción .................................................................................................................... 5 1.2 Evolución de los sistemas celulares ........................................ .. ............. .. .. ..................... 5 1.2. I Primera Generación 1.2.2 Segunda Generación 1.2.3 Generación 2.5 I .3 Tercera Generación (3G) ................................................................................................
    [Show full text]
  • ICT Project Resource Guide from Argentina, Brazil and Paraguay
    1 | P a g e This report was funded by the U.S. Trade and Development Agency (USTDA), an agency of the U.S. Government. The opinions, findings, conclusions, or recommendations expressed in this document are those of the author(s) and do not necessarily represent the official position or policies of USTDA. USTDA makes no representation about, nor does it accept responsibility for, the accuracy or completeness of the information contained in this report. 2 The U.S. Trade and Development Agency The U.S. Trade and Development Agency helps companies create U.S. jobs through the export of U.S. goods and services for priority development Projects in emerging economies. USTDA links U.S. businesses to export opportunities by funding Project planning activities, pilot Projects, and reverse trade missions while creating sustainable infrastructure and economic growth in partner countries. 3 Table of Contents List of Figures and Tables............................................................................................................... 7 1 INTRODUCTION ................................................................................................................ 10 1.1 Regional ICT Development .......................................................................................... 10 1.2 Authors .......................................................................................................................... 11 1.3 Acknowledgements ......................................................................................................
    [Show full text]
  • Movistar Implements Playvox to Optimize Their Call Centers
    Movistar implements PlayVox to optimize their Call Centers For a massive consumer product company like Movistar, their Call Center is a key part of their strategy to serve, acquire and retain their millions of customers and users. Movistar, like other Telecommunication businesses, outsources customer service, depositing this great responsibility on 7 Call Center providers located in Chile, Colombia and Peru. PRODUCT CHALLENGE With more than 3,000 active agents working from different • PlayVox Next Generation countries, Movistar wanted a single platform where, on one hand, Agent Performance unified the training content for their trainers, and the other, served Optimization Software for as a social collaboration network and motivate those who are Call Centers. responsible in training their agents. RESULTS IMPLEMENTING PLAYVOX’S WORKFORCE OPTIMIZATION SOFTWARE • Consolidated and unified Thanks to working together with PlayVox, the leading provider in formation process. gamification for Call Centers, Movistar Chile, an innovative • Increased exchange of company in the use of gamification and social tools, has best practices accomplished establishing best practices between their Call Center trainers and unifying training content into a single, formal way. • Integrated Gamification These accomplishments are thanks to deploying PlayVox’s Next Generation Agent Performance Optimization Software for Contact Centers. CONSOLIDATED TRAINING PROCESS Movistar began using the PlayVox platform in November, 2012. After several months of use, they could see concrete results within ‘’We have been able to the community of Trainers, Sales and Call Centers. ‘’Thanks to the demonstrate the exchange use of the social collaboration tools and use of Gamification of good practices among techniques we have helped Movistar consolidate and unify their participants, who have formation processes with 7 call center providers in 3 countries.’’ shared their experiences at comments Oscar Giraldo, Co-Founder and CEO of PlayVox.
    [Show full text]
  • S2011027 En.Pdf
    e-Health in Latin America and the Caribbean: progress and challenges e-HEALTH IN LATIN AMERICA AND THE CARIBBEAN: Progress and challenges Andrés Fernández and Enrique Oviedo (editors) This document was prepared by Andrés Fernández and Enrique Oviedo of the Economic Commission for Latin America and the Caribbean (ECLAC), in the framework of the programme Alliance for the Information Society, phase 2 (@LIS2), – Inclusive political dialogue and exchange of experiences, carried out jointly by ECLAC and the European Union. The editors are grateful to Daniela Huneeus and Ignacio Carrasco, ECLAC consultants, for their assistance in the preparation of this document. The opinions expressed in this document, which has not undergone formal editing, are the sole responsibility of the authors and do not necessarily reflect the views of the Organization. United Nations publication LC/L.3252 Copyright © United Nations, July 2011. All rights reserved Printed in United Nations, Santiago, Chile Applications for the rights to reproduce all or part of this work are welcomed and should be sent to the Secretary of the Publications Board, United Nations Headquarters, New York, N.Y. 10017, United States of America. Member States and their governmental institutions may reproduce this work without prior authorization, but are requested to mention the source and inform the United Nations of such reproduction. e-Health in Latin America and the Caribbean: progress and challenges Contents Introduction . .7 I . Potentials of e-Health in the social and epidemiological context of Latin America and the Caribbean . 11 II . Background information and e-Health applications in Argentina . 25 III . Telehealth initiatives in Brazil .
    [Show full text]