Welcome to Hearing Aids and Mobile Devices

Presenter: Ted Nenov Owner Hearing on Call

IHS Organizers

Esther Waldman Fran Vincent Membership Specialist Director of Marketing and Membership Housekeeping

• This presentation is being recorded • CE credit is available! Visit ihsinfo.org for details • Note taking handouts are available at ihsinfo.org on the webinar page. Feel free to download now! Agenda

• Foundational Habits • Becoming Proficient (both iPhone & Android) • Pre-Appointment Planning • Best Practices at Delivery • Quick Troubleshooting • Q&A (enter your questions in the Question Box any time) Why is Smartphone & Hearing Aid Use Important?

• Less gadgets to carry • Smart phone IS the most important accessory • Streaming calls & music • #2 value of Baby Boomers – viewed • More customizability as “tech savvy”

• Telecare • OTC hearing aids

• Apple is teaching classes at their stores and “Google is developing native hearing aid support for Android” – Circuit Breaker 8-16-18 Foundational Habits Setting Up for Success

Develop Good Process

• Foundation – Fitting Software, Mobile App, Icon Positioning • Set goals • Add new things over time KEEP THINGS SIMPLE Becoming Proficient

Both iOS & Android Becoming Proficient

• KEEP THINGS SIMPLE

• Learn the basics and practice

• Assess patient’s smartphone ability level

• Have a plan & prepare

• Have patients do as much as possible The Basics

• What devices can we use?

• Updating Software

• Downloading Apps

• Pairing Compatible Devices

• Check list on manufacturer’s website

• What do we do if not on compatible list? Pre-Appointment Planning

• Find out what kind of phone they have

• iPhone • Apple ID and password • Optional – have them update iOS prior to visit

• Android • Google/Play ID and password • Optional – have them update phone software prior to visit Updating Software & Downloading Apps

• Connect to your Wifi

• iPhone • Is it the latest iOS? • Ask permission before updating! • Download Apps in the App store

• Android • Is the phone software updated? • Ask permission before updating! • Download Apps in the Play Store Pairing

• Use videos and/or brochures

• Follow best practices

• Do it as quickly as possible

• Do NOT panic! S*** Happens Pairing

• iOS 1. Open hearing aid battery doors 2. Turn on Bluetooth 3. Setting > General > Accessibility > MFI Hearing Devices (in Hearing section) 4. Close hearing aid battery doors 5. Tap the name of the hearing aids

• Android – Will vary Pairing Step 1 Unlock your phone and find the Settings app.

Step 2 Once in the Settings app, go to Connections.

Step 3 Turn on Bluetooth. Pairing

Step 4 Close the Settings app and open the Google Play app.

Step 5 Search for the appropriate app and install it. Pairing Step 6 Open the app and follow the instructions to pair your hearing aids.

Step 7 Open & close battery doors to put your hearing aid into pairing mode.

Step 8 Congratulate yourself! Your hearing aids and the app are now paired! Best Practices at Delivery Fitting Visit

• KEEP THINGS SIMPLE

• Update phone software and/or download Mobile App early in visit

• Assess patients smartphone abilities

• Have patients do as much as possible

• Give homework Patient Homework

• Only give 2-3 things – Action items for 1st follow up visit

• Novice Smartphone User – Volume control – 1-2 programs (if any)

• Intermediate Smartphone User – Multiple programs – Streaming

• Expert Smartphone User – Favorites, equalizer, directionality, etc. Troubleshooting Both iOS & Android Common Issues

• Still connected to fitting software

• Batteries are out of charge – Customer complains of battery drain

• Phone is not updated

• Phone is not compatible

• Receiver wire is bad

• Old hearing aids still paired Troubleshooting iPhones Quickly

1. Unpair all hearing aids from phone 2. Uninstall ALL hearing aid Apps 3. Close all open Apps and program windows 4. Recommended but optional - Update phone to latest iOS update 5. In fitting software – delete ALL Bluetooth pairings if available (not available in all manufacturers) 6. Open hearing aid battery doors and leave open next to phone (replacing batteries is a good idea) 7. Completely power off phone (wait for 1-2 minutes) 8. Power on phone (leave battery doors open) 9. Normal pairing process Troubleshooting Android Quickly

1. Delete from Bluetooth pairing 2. Uninstall ALL hearing aid Apps 3. Close all open Apps and program windows 4. Recommended but optional - Update phone software 5. Turn up volume on phone to over 60% 6. Delete ALL Bluetooth pairings 7. Open battery doors and leave open • (replacing batteries is a good idea) 8. Completely power off phone (wait 1-2 minutes) 9. Power on phone (leave battery doors open) 10. Normal pairing process Questions

Enter your question in the Question Box on your webinar dashboard Contact Presenter Name: [email protected]

For more info on obtaining a CE credit for this webinar, visit www.ihsinfo.org

Thank you for attending!