Phonak Remote 2.1 User Guide Getting Started Contents

Phonak Remote 2.1 User Guide Getting started Contents

The Phonak Remote is an app developed by Sonova, the world leader in hearing Quick guide 3 solutions based in Zurich, Switzerland. Starting the app for the first time 4 Read this user instructions thoroughly in order to benefit from all the possibilities it offers. Pairing with Phonak hearing aids 5 Connecting your hearing aids 6 Intended use Troubleshooting the pairing 7 The Phonak Remote app is intended for Android™ and Apple® iOS devices1 to adjust certain aspects of Phonak hearing aids. Phonak Remote main view 8 Settings 10 Compatibility information: Information and description of symbols 13 For the use of the Phonak Remote app, Phonak hearing aids with Bluetooth® connectivity are required. Phonak Remote can be used on Phones with Bluetooth Low-Energy (BT-LE) capability and is compatible with iPhone 5s and newer running iOS Version 10.2 or newer. Phonak Remote can be used on Google Mobile Services (GMS) certified Android devices supporting Bluetooth 4.2 and Android OS 6.0 and newer.

Some phones have touch sounds or keypad tones, which could simulate a streaming to the hearing aid. Go to your phone settings, select sounds and make sure that all touch sounds and keypad tones are deactivated.

1 Compatible phones: The Phonak Remote app can be used only on phones with Bluetooth® low energy technology capability.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova is under license. Other trademarks and trade names are those of their respective owners. Apple®, the Apple logo, iPhone, and iOS are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android™, Google Play, and the Google Play logo are trademarks of Google Inc. 2 Quick guide

Phonak Remote Settings Phonak Remote

Current hearing AutoSense OS 3.0 Program list Programs aid program AutoSense OS 3.0

Available programs Speech in Calm (set up by your hearing care professional) Music

TV Current hearing Volume slider aid program

Side selection for Split Split volume adjustment

Main screen Program list

3 Starting the app for the first time

After the installation of the app, several steps need to be taken. These only need to be done once.

Privacy Notice Help us improve For identification purposes and to provide the By providing usage data, you will enable us to functionality of the service we will collect your learn and improve the product and services. Compatible devices hearing serial number, hearing aid settings and We will never sell your personal information to hearing aid usage. In addition we will analyze others. It‘s part of our Privacy Notice. The app only supports hearing aids with anonymized data to improve our service. We Bluetooth® connectivity. will never sell your personal information to You can always change this in the app settings others. It’s part of our Privacy Notice. in the „analytics“ section.

show detailed notice

Activate Bluetooth Activate location Bluetooth has to be enabled to connect your Location services have to be enabled to hearing aids. connect your hearing aids.

I agree Activate now Continue Accept

No, thanks Use Demo mode Use Demo mode

Compatible devices Privacy policy Product improvement Bluetooth Location Only Phonak hearing aids In order to use the app, you You can optionally share In order to use the app, On Android devices, you with Bluetooth connectivity must [Accept] the Privacy usage data, which enables us Bluetooth must be must enable Location can be used with this app. policy to continue. to learn and improve future enabled to allow Services when pairing to products. communication with the Bluetooth devices. hearing aids.

4 Pairing with Phonak hearing aids

To connect Bluetooth enabled hearing aids with the Phonak Remote app, please follow the instructions below.

Restart your hearing aids Please restart your hearing aids to enable the Bluetooth® pairing mode. We recommend using a fresh set of batteries or charged devices.

View Instructions for

Non-rechargeable hearing aids Searching Searching Searching Rechargeable hearing aids Looking for hearing aids Looking for hearing aids Looking for hearing aids

Steve’s left hearing aid Steve’s left hearing aid Connect Connect Steve’s right hearing aid Steve’s right hearing aid

Pete‘s left hearing aid Connect

Continue

Use Demo Mode

Pairing instructions Searching Selecting Multiple Tap [Continue] to initiate the The app is searching for Tap [Connect] when your If multiple hearing aids are search process. Tap either compatible hearing aids and hearing aids appear in the detected, they will be the Instructions for will display them once they list. displayed accordingly. non-rechargeable or are detected. rechargeable hearing aids to review the instructions for your device.

5 Connecting your hearing aids

To connect Bluetooth enabled hearing aids with the Phonak Remote app, please follow the instructions below.

Bluetooth Pairing Request Bluetooth Pairing Request „Steve’s right hearing aid“ would like to „Steve’s left hearing aid“ would like to pair with your iPhone. pair with your iPhone.

Steve’s left hearing Steve’s right hearing Cancel Pair Steve’s left hearing Steve’s right hearing Cancel Pair Steve’s left hearing Steve’s right hearing aid aid aid aid aid aid

Pairing the hearing aids Confirm the pairing request Pairing the second hearing Confirm the pairing request Pairing complete The app will now proceed to On iOS devices please aid On iOS devices please Both hearing aids are now connect to each hearing aid confirm by tapping Pair[ ] in The app will now proceed to confirm by tapping Pair[ ] in paired. separately. the popup. connect to the other hearing the popup. aid.

6 Troubleshooting the pairing

Possible errors during the setup process.

Unable to connect

Searching Steve’s left hearing Steve’s right hearing Steve’s left hearing Steve’s right hearing Looking for hearing aids aid aid aid aid

Steve’s left hearing aid Steve’s right hearing aid

Try again Try again Try again

Connect left side only

Incompatible devices Connection error Hearing aid connection Connection fails to both The app cannot connect to Connection to the hearing error Tap [Try again] to restart the the devices because they are aids could not be established. If the pairing to one of the pairing process and not compatible. Tap [Try again] to restart the hearing aids fails, you can: be sure to follow the process. 1. Tap [Try again] to instructions. restart the pairing process. 2. Continue with only one of the two hearing aids

7 Phonak Remote main view

Functionalities available for all hearing aids.

Phonak Remote Phonak Remote Phonak Remote Phonak Remote Phonak Remote

AutoSense OS 3.0 AutoSense OS 3.0 AutoSense OS 3.0 Programs

AutoSense OS 3.0

Speech in Calm

Music

TV Volume change Drag the slider to adjust the volume of the current program. To mute, drag the slider to the lowest position.

Split Join Join Split Split

Adjust hearing aid volume Split the volume Mute Accessing programs Access to tips Move the slider up or down Press the [Split] button to You can mute the hearing Tap the menu above the After tapping the [i] icon to increase or decrease the split the hearing aid aid(s) by moving the volume volume slider to access the on the top left of the main hearing aid volume on both volume slider to adjust each slider all the way down. program list. The available screen, some basic tips on sides. side separately. programs depend on how app usage are displayed. your hearing aids have been set up by your hearing care professional.

8 Phonak Remote main view

Functionalities which are dependent on how the hearing aids were programmed, and what accessories you have.

Phonak Remote Phonak Remote Phonak Remote Phonak Remote Phonak Remote

TV TV Speech in Calm AutoSense OS 3.0 AutoSense OS 3.0

Balance Tinnitus Masker

Surrounding TV Less More Split

Split Split Close Close

Accessing program options Environmental Balance Tinnitus masker Battery level Battery level Some programs may offer If you use an external If you have tinnitus, and For hearing aid models with If the battery charge is further adjustment possibili- streaming device, have been instructed by your rechargeable batteries, you below 20% the icon and ties. When available, a (e.g. TV Connector, music) hearing care professional on can see the current status of values turn red. Consider special icon will appear at you can choose to focus how to use the Tinnitus charge. recharging your hearing the bottom of the volume more on the streaming Masker, you can adjust the aids soon. slider. sound and less on the volume of the masking noise sounds around you. here.

9 Settings

General information about the app can be found in the settings.

Phonak Remote App Settings My hearing aids FAQ

AutoSense OS 3.0 About the app My programs

Privacy Notice My statistics

Analytics Auto On

Demo mode My devices

Frequently asked questions App settings Answers to the most common questions.

My hearing aids

FAQ

FAQs Split Feedback

Access the settings Settings App settings My hearing aids FAQ Tap the [gear icon] on the On the settings screen all All app releated information All hearing aid related Further information and top right of the main screen available settings are listed. can be accessed here. information and assistance is available to access the settings. configurations can be online. accessed here. Only rechargeable hearing aids offer theAuto On option.

10 Settings

Change program names

My hearing aids My programs Automatic Edit program name

Display name My programs AutoSense OS 3.0 Automatic Automatic

Original name My statistics Speech in Calm AutoSense OS 3.0

Auto On Music

My devices TV livingroom

TV bedroom

App settings

My hearing aids

FAQ

Feedback

My hearing aids My programs Select program Edit screen Change label Tap [My hearing aids] in the Tap [My programs] in the Tap on the program you On the program detail page, Rename the program in list. list. want to rename. tap on the [Edit] icon. the input field and confirm by pressing the [check icon] icon on the top right. You can always cancel by tapping the [X] icon on the top left.

11 Settings

Reset the pairing

My hearing aids My devices

My programs Steve’s left hearing aid Restart your hearing aids My statistics Steve’s right hearing aid Please restart your hearing aids to enable the Bluetooth® pairing mode. We recommend using a fresh set of batteries or charged Auto On If you experience problems with the connection, you can choose to „forget“ the devices and pair again. devices.

If you want to connect a different pair of hearing aids, My devices Forget hearing aids? you must first „forget“ the current connected hearing View Instructions for aids. Afterwards, you will be able to pair the new The app will reset and you will need to devices. pair your hearing aids again. Non-rechargeable hearing aids

Rechargeable hearing aids Yes, forget App settings

Cancel My hearing aids

FAQ Continue Forget devices Forget devices

Feedback Use Demo Mode

My hearing aids My devices Forget devices Confirm Continue with pairing Tap [My hearing aids] in the Tap [My devices] in the list. To delete the association To confirm, please tap Follow the instructions for list. between the hearing aid and [Yes, forget] in the popup. the pairing on page 5 to your smartphone, please tap continue. [Forget devices].

12 Important safety information Symbol explanation

You have the responsibility of usage of the personal smartphone. This symbol indicates that it is important for the user to read and take Please handle the smartphone and usage of the app carefully. into account the relevant information in this user guide.

To obtain a free paper copy of the instructions of use, please contact This symbol indicates that it is important for the user to pay attention your local Sonova representative. A copy will be sent within 7 days. to the relevant warning notices in this user guide.

If the hearing aids do not respond to the device because of an Important information for handling and product safety. unusual field disturbance, move away from the disturbing field.

With the CE symbol, Sonova AG confirms that this Phonak product meets the requirements of the Medical Devices Directive 93/42/EEC. CE mark applied 2018.

The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned directives.

13 Sonova AG · Laubisrütistrasse 28 CH-8712 Stäfa · Switzerland www.phonak.com 0459