CONNECTING SUPPORTING AND GROWING BUSINESS

ILLAWARRA BUSINESS CHAMBER ANNUAL REPORT 2012

CONTENTS

BOARD OF DIRECTORS 3

PRESIDENT’S MESSAGE 4

CEO’S MESSAGE 6

CONNECTING BUSINESS 7

SUPPORTING BUSINESS 9

GROWING BUSINESS 10

PROMOTIONAL PARTNERS 12

POLICY & ADVOCACY 13

INTERNATIONAL TRADE 14

FINANCIAL REPORT 15

MEMBERSHIP LIST 36

SEE HOW WE CONNECT, SUPPORT & GROW ILLAWARRA 2012 BUSINESS

2 ANNUAL REPORT BOARD OF DIRECTORS

Sue Baker-Finch Michael Bassingthwaighte Stuart Barnes Janine Cullen Illawarra Health and Peoplecare SPORTSGROUND TRUST, JC - The Power of One Medical Research WIN SPORTS & Institute ENTERTAINMENT CENTRES

Jessica DeAngelis Deborah De Santis Les Dion Tony Emery ahm De Santis Public DION’S BUS SERVICES Soilco Pty Ltd - Relations Shoalhaven Rep.

Dom Figliomeni David Fuller Dianne Murray Terry Oakes-Ash Port Kembla Port Innovation Campus TAFE NSW Southern Highlands Corporation & University Illawarra Institute Business Chamber - Developments Wingecarribee Rep.

Terry Wetherall David Willcocks Mark Wilson JBA Urban Planning KPMG WOLLONGONG Wisdom Advertising consultants & Design

3 ILLAWARRABUSINESS.COM.AU wards Winner, > 2011 Origin Energy Illawarra Business AANGELA SAVILLE PRESIDENT’S Message This year has been one of change at the Illawarra Business Chamber, with a new President, a new CEO, several new staff and the formation of an even closer relationship with the NSW Business Chamber. Importantly, these changes have given the IBC a platform to launch a major growth phase over the next few years. City Council (which Mike Leask is a member of) and The new relationship between NSW Business Chamber working with Councillors on key issues such as the and IBC, which was formalised by the members at a upgrading of the Crown Street Mall. At the state level, Special General Meeting in June 2012, has seen the IBC has made a number of submissions, such as one on two organisations combine their natural strengths the Transport Master Plan. The IBC has also continued to make the overall chamber movement stronger in to engage with local MPs on issues that affect business the Illawarra. The IBC has local knowledge and strong in the region, such as the establishment of the NSW connections to the business community of the Illawarra Small Business Commissioner. At the Federal level, the and the NSW Business Chamber has a strong financial IBC welcomed the news of further Federal Government base with significant connections at the State and funding to progress the Maldon-Dombarton line, Federal Government levels. expressed member concerns about the impact of the Funding from NSW Business Chamber will allow the IBC carbon tax on the region and has remained a strong to significantly increase its policy resources, including advocate for increased apprenticeship funding the appointment of a new full-time Policy Advisor. This for businesses. will allow for a major boost to this key area and build NSW Business Chamber funding will also underpin on the policy and advocacy initiatives undertaken stronger links with the local chamber network, via the this year. Much of the local government focus in the appointment of a Local Chamber Liaison Officer. This past year has been around the establishment of an resource will allow the NSWBC and the IBC to increase Economic Development Advisory Board at Wollongong the assistance it can offer to local chambers, most of which are run by volunteer board members with no paid staff.

The IBC has a reputation for delivering high quality events and we had some great ones in 2012, including the post-Budget lunch, the Business Marketplace and, »

Sue Baker-Finch

PRESIDENT 2012

Of course, delivering these new “opportunities doesn’t just happen and I’d like to thank the Board and staff of the IBC for all their hard work this year... ” 4 ANNUAL REPORT YOTA > ENJOYING BUSINESS AFTER HOURS AT ILLAWARRA TO

communication area has also undergone change in 2012. We have increased our use of social media, so members, stakeholders and the community can follow us on twitter and facebook. These formats are the best way to get up-to-the-minute information about how the IBC is working for business in our region.

Of course, delivering these new opportunities doesn’t just happen and I’d like to thank the Board and staff of the IBC for all their hard work this year. Formalising the new relationship with NSW Business Chamber was a of course, our regular Business After Hours. We also major focus for the Board this year. The new CEO, Mike introduced a new event format in 2012 – Business Leask, also worked closely with the Board through this Before Hours which is proving very popular. One of the period of change and we look forward to working with reasons why IBC events are well-regarded is that we him and the great staff at the IBC to deliver you another are always looking at ways to improve. Our new Events positive year in 2013. Team looks forward to bringing you some different types of business events in 2013.

Of course it’s no good doing all these things if we don’t tell members about them and our member SUE BAKER-FINCH

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5 ILLAWARRABUSINESS.COM.AU > 2011 Origin Energy Illawarra Business A wards CEO’S Message This year has been one of great change at the IBC, including being my first year as CEO. One of the best things about my first eight months has been meeting you - the members - and finding out more about the challenges you are facing and the opportunities you are looking for to grow your business.

I’ve also learnt a lot about the region itself - including the collective frustration around a half I am not the only new face at the IBC. Since late completed freight line that has the potential to 2011 the organisation has welcomed Jenny Hirst, unlock further economic activity and support jobs Allegra Simon, Melanie Hart and Lovisa Sully. And we growth. Policy has always been a key area for the IBC will be soon be joined by Jancey Malins - the new and it will become more so with the employment of a Policy Advisor. This team is bringing new ideas, which full-time Policy Advisor and access to extra resources we are already starting to roll out - such as Business via NSW Business Chamber. Before Hours and the increased use of social media We recognise that it has been another difficult year to communicate with the members. for many businesses in the Illawarra, as the region’s The new team is also building on the strong legacy of economic base shifts towards the services sector. the past and the long history the organisation has of However this is also a period of great opportunity serving businesses in the Illawarra. I look forward to and there are many good news stories as well. another great 12 months and hope to see you at an Several of these came through in our annual business IBC event soon. awards, with local firms expanding into new markets and growing their business.

If you are going through tough times then I’d remind you that the IBC is here to help. When your business MIKE LEASK is facing hard times it can be easy to become completely focussed on working in your business. But tough times mean it’s also important to work on your business. That could be as simple as making an effort to attend events like Business After Hours to meet potential new clients. Alternatively it could mean getting some expert marketing or HR advice from the IBC’s member services team.

Mike Leask CHIEF EXECUTIVE OFFICER 2012

One of the best things about my first eight “months has been meeting you - the members - and finding out more about the challenges you are facing... ” 6 ANNUAL REPORT Our focus is on helping members connect, support and grow their business

Y THE FLAGSTAFF GROUP The Illawarra Business Chamber > BUSINESS AFTER HOURS B (IBC) provides members with a range of services designed to foster relationships, promote business and provide information relevant to the operation and growth of your organisation. Our focus is on helping members Connect, Support and Grow their Businesses. Connecting Business The Flagstaff Group operate One of the most significant benefits of the commercial“ business divisions that Chamber membership is the ability to connect create meaningful employment for with other businesses and develop relationships people with disabilities. To remain of professional substance. sustainable we need a strong

The IBC offers a range of different events, each customer base who value our designed to engage representatives from various products and services as well as our organisations, industries and professions. mission. Both hosting and attending the Illawarra Business Chambers’ The team have delivered a significant events program ‘Business After Hours,’ has given us over the past 12 months providing members with the exposure we need to attract more opportunities for education and networking new customers and helped us through events including CEO forums, targeted seminars and executive lunches. In response to maintain good relationships with expanding member needs, the IBC proudly introduced existing customers through regular the first Business Before Hours event series in 2012, social contact. We have found the a bi-monthly before hours networking opportunity. Illawarra business community to The Chamber continued to successfully present events be very supportive and the IBC has such as Business After Hours, Business Marketplace provided a great platform for us to and the Origin Energy Illawarra Business Awards. get our message across. Jemma Tribe, The Flagstaff Group”

7 ILLAWARRABUSINESS.COM.AU Business After Hours

Business After Hours (BAH) is a monthly event providing the perfect platform for Members to As a B2B business, the Business connect and build relationships with like-minded Marketplace 2012 gave Synergy business people. Business After Hours (BAH) is one “ Business Centre the opportunity of the Illawarra’s largest networking events with an to display our service offerings to average attendance of over 250 people. a host of Illawarra businesses and This event continues to add value to the business visitors. We were able to market community by providing the opportunity to host (or our services, discuss options with sponsor) a BAH and leverage both the broad cross prospective clients or look for section of attendees and the variety of promotional referrals and overall to reinforce our opportunities to launch new products or branding brand in the Illawarra. and to gain exposure in the community. Adding value to our day was the Business Marketplace 2012 networking and better understanding In 2012 the doors opened to “Business Marketplace”, of the issues facing many other a brand new event showcasing a range of the businesses within our region. Illawarra’s leading businesses. We value the importance of these The event was officially opened by the Federal events to enhance our business Minister for Small Business, The Hon. Brendan exposure and assist us to grow. O’Connor MP along with The Hon Sharon Bird MP, Parliamentary Secretary for Higher Education and Thank you from the team at Synergy Skills, and Member for Cunningham and Stephen Jones Business Centre Wollongong!!! MP, Member for Throsby. Mark Stone, Synergy Business Centre Opening the event, Mr O’Connor said the ” Marketplace displayed how important Illawarra business people are to the Australian economy.

The event attracted a huge range of business people to check out the latest products and services on offer in the Illawarra and to develop strong connections with others in the region.

> The Federal Minister for Small Business, The Hon. Brendan O’Connor MP, The Hon Sharon Bird MP, Parliamentary Secretary for Higher Education and Skills, and Member for Cunningham and Stephen Jones MP, Member for Throsby at Business Marketplace 2012 2012

8 ANNUAL REPORT 2011 Origin Energy Supporting Illawarra Business Awards Honour Role Business The Illawarra Business Chamber provides a range of ILLAWARRA BUSINESS OF THE YEAR Activated Group business related services designed to support our members when they need it most. Whether it be the BUSINESS PERSON OF THE YEAR Narelle Clay, convenience of the business hotline or the written Southern Youth and Family Services Assoc. Inc. response from our Ask an Expert service, we want to Young Business Person of the Year provide the right answers at the right time and our Angela Saville, expertise expands across a broad range of business Savvy Fitness (Aust) Pty Ltd related issues. Building & Construction Cleary Bros (Bombo) Pty Ltd > Business Hotline

Community Sector > Ask an Expert Southern Youth and Family Services Assoc. Inc. > Workplace Advice line Customer Service RMB Lawyers > Business Legal toolkit Export > Modern Award servicing Rambor Pty Ltd HOME BASED BUSINESS > International Trade Documentation Highlands Drive Safe If you are seeking a refresh of the IBC’s member Information Communication & Technology services, then join us on the first Wednesday of each Fibre Optics Design and Construct Pty Ltd month, when we induct our new members with an Innovation Fibre Optics Design and Construct Pty Ltd introduction to all of the IBC entitlements. Manufacturing & Mining David Brown Gear Industries > 2011 ILLAWARRA BUSINESS OF THE YEAR WINNER, ACTIVATED GROUP New Illawarra Business Healthy Sleep Solutions - Highlands & Illawarra Professional & Commercial RMB Lawyers Property & Finance Illawarra Credit Union Retail & Personal Services Activated Group Small Business Aftershock Sustainability Silos Estate Tourism & Hospitality Boab Boat Hire Workplace Learning & Development Oak Flats Bowling & Recreation Club Workplace Safety & OHS David Brown Gear Industries

9 ILLAWARRABUSINESS.COM.AU We have found that through our membership with the Illawarra Business“ Chamber, our organisation has forged new and lasting beneficial business partnerships. This year we developed new agreements with a number of local Growing businesses that have generated Business mutually beneficial outcomes. Without the support of the IBC Ultimately if our members are successful, then the and their ability to connect the IBC is successful. Whether you are looking to launch local business community, a new brand, advertise a special promotion or simply these partnerships may not communicate a good news story, then the IBC can provide the necessary mediums to convey these have eventuated. messages to the business community. David Guy, House With No Steps ” There are a number of opportunities available to all members that will allow you to market your business. I have been on to the Advice These opportunities range from free 60 second Line again today to determine what soapboxes or a good news story promotion, through the“ current award rate for a to comprehensive marketing campaigns designed Food prep/dishwasher would be. to reach your target market and provide a return And they were so good. on your investment. Members of the Chamber can increase brand awareness and grow their business What I find so good about the line through the following opportunities: is that the people who answer the phone are friendly and helpful. > Advertise in the Fortnightly E-news, I phone a lot of companies every Monthly Mail-outs and Targeted emails day as well as individual people > Become a sponsor of the prestigious in my role as an Employment Business Awards Consultant so I really appreciate > Exclusively host an event a good phone manner. > Increase awareness through the The staff answering the Advice Line, Business Marketplace always give me great information > Provide good news stories to be regarding casual rates, permanent highlighted through the IBC and part time rates, plus the name > Advertise in the Annual Report of the award. And they do this so > Step onto your 60 second soap box professionally even when I only at a Business Before Hours event give them vague information. (limited availability) In the past, I have tried to find the information myself and it Y PEOPLECARE is so hard and confusing. > BUSINESS AFTER HOURS HOSTED B So I just love this service. I also tell businesses I meet about how beneficial this service is and that they should join the Business

Chamber so they can access this 2012 and many other great services. So thank you, thank you and thank you for providing it. Elizabeth Anderson, CRS Australia”

10 ANNUAL REPORT 11 ILLAWARRABUSINESS.COM.AU

TBCGong_Chamber Updates_eDM.indd 2 18/10/12 3:43 PM PROMOTIONAL Partners The IBC would like to thank our Promotional Partners who have supported us throughout 2011/2012. These relationships play an important role in enabling the IBC to deliver a range of services to our members and the wider business community. 2012

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TBCGong_Chamber Updates_eDM.indd 2 18/10/12 3:43 PM Ensuring the Illawarra business community has had a voice and made constructive input into a range of key policy areas

Over the past 12 months the IBC, Federal Government together with the NSW Business Chamber, has worked with all levels of >> Involvement in the oversight committee for the Government to ensure the Illawarra’s $30 million regional assistance package to help business community has had a voice the region adjust to the decline in traditional and made constructive input into a manufacturing and the associated job losses. range of key policy areas. All this >> Working with other regional stakeholders to policy engagement is focussed on secure $25 million in funding to get the Maldon- making it easier and less costly to run Dombarton project to a ‘shovel-ready’ status.

a business in this region. The Illawarra Business Chamber has also made several formal submissions on your behalf, including: Major outcomes from the Illawarra Business Chamber’s and NSW Business Chamber’s advocacy > Illawarra Regional Action Plan efforts include: > NSW Long Term Transport Master Plan Local Government > NSW Retail Trading Act The next 12 months promise to be even more active on >> The establishment of Wollongong City Council’s the policy front, as the IBC invests in a full-time Policy Economic Development Advisory Board, Advisor to increase engagement with members and with IBC CEO on the Board. deliver more successful outcomes for your business.

>> The decision by Wollongong City Council to > The Federal Minister for Small Business, The Hon. Brendan arliamentary Secretary proceed with the upgrading of Crown Street Mall. O’Connor MP, The Hon Sharon Bird MP, P for Higher Education and Skills, and Member for Cunningham y along with and Stephen Jones MP, Member for Throsb >> Establishing a good working relationship with the IBC Vice President, Michael Bassingthwaighte & IBC CEO, new Wollongong City Councillors. Mike Leask at Business Marketplace 2012 State Government

>> Ensuring the NSW workers compensation scheme is sustainable and preventing a sharp rise in premiums.

>> The establishment by the NSW Government of a NSW Small Business Commissioner.

>> The establishment by the NSW Government of a Commission of Audit into Government finances and where savings could be made.

13 ILLAWARRABUSINESS.COM.AU Helping businesses trade internationally

To facilitate a smooth passage through customs and to successfully do business overseas, certified export documentation is required by many destination countries. The Illawarra Business Chamber (in affiliation with NSWBC) issue a range of essential export documents for this purpose.

Many local businesses exporting goods internationally take advantage of this low cost service that provides stamping for: Certificate of Australian Origin (CAO), Certificate of Declaration Origin (CDO), Certificate of Origin for Thailand (TAFTA), Agreement Establishing the ASEAN -Australia- New Zealand Free Trade Area (AANZFTA), Certificate of Free Sale, Commercial Invoices, Packaging Lists and Visa’s. Our clients are Italy Brazil Greece China India Egypt exporting to countries Hong Kong Singapore Thailand Vietnam Taiwan Manila Saudi Arabia UAC Dubai all over the world Cambodia Iran Pakistan Chile Jordan Peru including... Bangladesh Qatar

Illawarra Toyota Albion Park

Illawarra Toyota Albion Park cover all your South Coast Truck and motoring needs. Bus Centre has now expanded to include the full range of Hino trucks, Higer buses and new Chery motor vehicles. Talk to our fleet specialists today.

Truck & Bus Sales Executives Fleet Specialists Kurt: 0409 652 449 Michael: 0410 646 861 John: 0401 611 643 Carolyne: 0423 691 271 Steve: 0418 285 838 2012 Illawarra Toyota 2 Flinders Street Albion Park Illawarra Toyota Cnr Miall Way & Princes Hwy, Albion Park Wollongong (02) 4256 7501 New 4256 7021 Used 4256 7026 YPAXXXX

14 ANNUAL REPORT ANNUAL FINANCIAL STATEMENTS 30 JUNE 2012

ILLAWARRA BUSINESS CHAMBER LIMITED ABN 54 081 424 437

15 ILLAWARRABUSINESS.COM.AU CONTENTS

CONTENTS

DIRECTORS’ REPORT 17

AUDITOR’S INDEPENDENCE DECLARATION 21

SPECIAL PURPOSE FINANCIAL REPORT

STATEMENT OF COMPREHENSIVE INCOME 22

BALANCE SHEET 23

STATEMENT OF CHANGES IN EQUITY 24

STATEMENT OF CASH FLOWS 25

NOTES TO THE FINANCIAL STATEMENTS 26

DIRECTORS’ DECLARATION 32

INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS 33 2012

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34 ANNUAL REPORT A Relativity client is passionate about their products, services and their clients.

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35 ILLAWARRABUSINESS.COM.AU MEMBERSHIP LIST as at 30 June 2012

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Cove Financial Group Debbie Rogers Arbonne Beauty Endless Belt Pty Ltd 2012 SHELLHARBOUR WOONONA UNANDERRA Coventures Wealth Management Dee Kramer Photography Engineered Energy Solutions WOLLONGONG TONGARRA KIAMA

38 ANNUAL REPORT Enretech Australasia Pty Ltd First National Real Estate GM Coastwide Canvas MOSS VALE ULLADULLA WOLLONGONG Enterprise Connect Five Islands Brewing Company Go Hire The Event People, WOLLONGONG WOLLONGONG Go Hire Site Rentals UNANDERRA Entertainment Publications Flagstaff Group of Australia Pty Ltd UNANDERRA Gong 101 FARMBOROUGH HEIGHTS WOLLONGONG Flareware Concepts Essential Personnel Association Inc LAKE TABOURIE Gordon MacDonald Pty Ltd WOLLONGONG WOLLONGONG Flickapolitan Pty Ltd Essentra Learning WOOLLAMIA Grace Records Management UNANDERRA WOLLONGONG Food Fairness Illawarra Eurobodalla Adult WOLLONGONG DC Graham Bell Bowman Architects FIGTREE Education Centre Football South Coast Limited BATEMANS BAY FAIRY MEADOW Grans Fudge Pty Ltd BOMADERRY Evalock Cedar Windows & Doors Franks Truck Bodies Pty Ltd MITTAGONG WOLLONGONG NORTH Greater Building Society NOWRA Eye Q Optometrists Fraternity Club ULLADULLA FAIRY MEADOW Greater Building Society Ltd HAMILTON EzyFlow Logistics Pty Ltd Freedom Furniture FIGTREE WARRAWONG Greenacres Disability Services WOLLONGONG F X Larkin Wollongong Pty Ltd Freightex UNANDERRA FAIRY MEADOW Greenacres Employment Solutions NOWRA Fairy Meadow Community Branch FROGsolutions Pty Ltd Bendigo Bank WOLLONGONG Greenbriar Consulting NORTH WOLLONGONG FAIRY MEADOW Funland Ulladulla Greenslip King Fanning Real Estate Holdings ULLADULLA WOLLONGONG WOLLONGONG Fusion Training Solutions Grosvenor Engineering Fermion Pty Ltd NORTH WOLLONGONG Group Pty Ltd WOLLONGONG G.T Gardner Homes Shoalhaven WOLLONGONG Fibre Optics Design & STH NOWRA GTK Human Resources Construct Pty Ltd Garvan Financial Planning WOMBARRA BULLI WOLLONGONG Guests Cakes & Pies Figtree Anglican Church Gary Bowen Upholstery FIGTREE FIGTREE SOUTH NOWRA Gujarat NRE Coking Coal Limited Figtree Private Hospital GHD RUSSELL VALE FIGTREE NOWRA Hales Douglass Pty Ltd Finance Control GHD Pty Ltd ULLADULLA WARRAWONG WOLLONGONG Hammond Engineering Financial Dynamics GIO Business Insurance (Australia) Pty Ltd NOWRA SHELLHARBOUR CITY CENTRE UNANDERRA Financial Lifetime Solutions Pty Ltd GJ Gardner Homes Hangdog Climbing Gym NOWRA WARILLA WOLLONGONG Financial Synergy Group Pty Ltd Glenview Industries Pty Ltd Hanlon Windows WOLLONGONG NOWRA BOMADERRY First Choice Couriers Global Coffee Solutions Pty Ltd Hansen and Cole Funerals UNANDERRA FAIRY MEADOW KEMBLA GRANGE First In Finance Pty Ltd GM Aluminium Hansons Lawyers WOLLONGONG DC CRINGILA WOLLONGONG

39 ILLAWARRABUSINESS.COM.AU Harbour Bookshop Hotel Illawarra Illawarra Retirement Trust ULLADULLA WOLLONGONG WOLLONGONG Hartgerink Media Services Hounds Maintenance Illawarra Solar KIAMA DOWNS Products Pty Ltd FAIRY MEADOW UNANDERRA Hasler Business Agents Illawarra Strata Management JASPERS BRUSH House With No Steps WOLLONGONG WOLLONGONG Hatch Associates Pty Ltd Illawarra Toyota WOLLONGONG Hozack Clisdell Lawyers ALBION PARK RAIL ULLADULLA Hays Specialist Recruitment Illawarra Women In Business WOLLONGONG HR With Ease WOLLONGONG UNANDERRA HCF IMB Banking & Financial Services WOLLONGONG Hugh Palmer WOLLONGONG NOWRA Healthy Cities Illawarra Impact Art WOLLONGONG Hugh Symons Wireless Data WOLLONGONG Services Pty Ltd Healthy Earth Impact Forensics WOLLONGONG WARILLA NORTH WOLLONGONG ICU Security Cameras Healthy Sleep Solutions Impact Graphics Pty Limited BOMADERRY Highlands & Illawarra HUSKISSON WOLLONGONG ILB Computing Important & Imperative Heidi Yi Cosmetics Pty Ltd WOLLONGONG NORTH Business Solutions WOLLONGONG Illawarra Academy of Sport TARRAWANNA Herron Todd White FAIRY MEADOW Imprint Rubber Stamps WOLLONGONG Illawarra Business WOLLONGONG High Tech Aluminium & Equipment Pty Ltd Inika Pty Ltd Glass Architecture WOLLONGONG NORTH WOLLONGONG BELLAMBI Illawarra Coke Company Pty Ltd Innovative Handrails & Gates Highland Glass THIRROUL DAPTO BOWRAL Illawarra Conveyor Institute of Design Hillside at Figtree Services Pty Ltd ULLADULLA FIGTREE NORTH WOLLONGONG Integra Packaging Pty Ltd Hilltop Lodge Bed & Breakfast Illawarra Credit Union BOMADERRY WOLLONGONG WOLLONGONG Integrity Pumps & Engineering Hillview Charcoal Chicken Illawarra Dermatology Associates UNANDERRA NOWRA WOLLONGONG Integrity Real Estate Hindmarsh McDonald Pty Ltd Illawarra Fly Treetop Adventures NOWRA NOWRA KNIGHTS HILL Internetrix Hitchcock’s Haulage Pty Ltd Illawarra Forum WOLLONGONG BOMADERRY JAMBEROO Investment & Planning Services Hitech Materials Illawarra Group Training WOLLONGONG FIGTREE UNANDERRA IOH Injury & Occupational Health HLB Newhouse Illawarra Hot Water WOLLONGONG WOLLONGONG WOLLONGONG IOH South Coast Hodgkinson McInnes Patents Illawarra ITeC Small NOWRA SYDNEY Business Centre Holcim NOWRA IQMultimedia ALBION PARK WOLLONGONG

Horizon Credit Union WOLLONGONG IRIS Research 2012 ULLADULLA Illawarra Production FAIRY MEADOW Horizon Credit Union Ltd Services Pty Ltd Ison & Co Pty Ltd WOLLONGONG WOLLONGONG NOWRA

40 ANNUAL REPORT ISS Hygiene Services Kells The Lawyers Leisure Coast Fruit Market & Australia Limited WOLLONGONG Leisure Coast Garden FAIRY MEADOW ALBION PARK RAIL Kembla Grange Racecourse IT & T Pty Ltd KEMBLA GRANGE Lend Lease Communities (Australia) Limited WOLLONGONG Kennedy & Cooke MILLERS POINT IT Basecamp ULLADULLA Lesley Nicholson HUSKISSON Kenwalls Pty Ltd WOLLONGONG iTown Regional WOLLONGONG KANGAROO VALLEY Leslie & Thompson Surveyors Keys Gallery Pty Ltd NOWRA J & L Borgo Pty Ltd BALGOWNIE Leukaemia Foundation UNANDERRA KF Williams & Associates Pty Ltd WOLLONGONG JAi Events WOLLONGONG Leussink Engineering WOLLONGONG Khan’s IGA Supermarket Group UNANDERRA Jamberoo Action Park; PICTON Level One Chartered Accountants Belmore All-Suite Hotel Kiama & District & Financial Planners WOLLONGONG Chamber of Commerce WOLLONGONG JBA Urban Planning Consultants KIAMA LF Accounting and WOLLONGONG Kickstart Fitness Business Services JC The Power of One Pty Ltd WOLLONGONG SHELL COVE WOONONA Kinghorn Motor Group Lifeline South Coast JDC Electrical NOWRA WOLLONGONG WOLLONGONG Kirrapak Pty Ltd Lighthouse Community Care Ltd Jenelle Livet BRAEMAR WOLLONGONG FIGTREE Klondu Pty Ltd Lollypotz Jennifer Stewart Consulting UNANDERRA NOWRA Longwall Hydraulics Pty Ltd BERRY Kollaras Wholesale UNANDERRA Jennings McDonald Pty Ltd ALBION PARK RAIL Lucrum Financial Solutions SOUTH NOWRA KPMG KIAMA Jewellery Plus WOLLONGONG Luisa Ferrari Clothing Alterations ULLADULLA Labourco South Coast Pty Ltd NOWRA Jindyandy Antiques WOLLONGONG MacDonald International PYREE Lagoon Seafood Restaurant NOWRA Jobfind Centre WOLLONGONG NORTH Macey Insurance Brokers WOLLONGONG Lambert Kitchens Pty Ltd NOWRA John Hills Signs Pty Ltd UNANDERRA Macks Rubber Co Pty Ltd BOMADERRY Langford Auto Repairs UNANDERRA John K Engineering BOMADERRY Management Group Services SOUTH NOWRA Lawrence/Harrison Australia Pty Ltd Joindup Pty Ltd Financial Services LIDCOMBE BROWNSVILLE NOWRA Marriott and Oliver Join-T-Lock Pty Ltd Laww Media NOWRA OAK FLATS THIRROUL Marshall Legal JP’s Building Solutions Learning Interactive WOLLONGONG UNANDERRA SHELL COVE Martian Electronics Pty Limited Jungle Drums Media Leasing Information FAIRY MEADOW Productions Pty Ltd Services Pty Ltd Martifer Aluminium Pty Ltd BERKELEY MASCOT UNANDERRA Kel Campbell - Caltex Distributor Lees Lawyers Martin Morris & Jones Pty Ltd PORT KEMBLA NOWRA WOLLONGONG

41 ILLAWARRABUSINESS.COM.AU Maverick Mav MM Kembla Products / Metal Nowra Chemical SYDNEY Manufacturing Limited Manufacturers Pty. Ltd. PORT KEMBLA NOWRA MBC Employment Services SHELLHARBOUR CITY CENTRE Mobil Nowra First National Real Estate SANCTUARY POINT NOWRA MBH Management Pty Ltd WORRIGEE Molllymook Shores Motel Nowra Powerboats MOLLYMOOK SOUTH NOWRA MC Productions EAST CORRIMAL Mountain Range Nursery Nowra Radio Taxi Cooperative DAPTO NOWRA McDonald Jones Homes Nowra Taxation Services OAK FLATS Movement Medicine WOLLONGONG BOMADERRY McDonalds Nowra Toyota WARILLA Mr Rental WOLLONGONG NOWRA McGrath Estate Agents Nowra Veterinary Clinic WOLLONGONG MRTeam MILTON NOWRA McKeon’s Swim School MSL Consulting Engineers Nowra Youth Services UNANDERRA DAPTO NOWRA McPhail Real Estate Multi Civil & Rail Services NRMA Motoring & Services WOLLONGONG UNANDERRA WOLLONGONG MCT Solutions Murphy Family Funerals NRP Group Pty Ltd WOLLONGONG NOWRA UNANDERRA MEGT (Australia) Ltd NAB Business Banking NSW Air Pty Ltd WOLLONGONG WOLLONGONG DAPTO Merrigong Theatre Company Nan Tien Institute NSW Department of WOLLONGONG BERKELEY Education & Communities WOLLONGONG Mick Bell Photography Natural Necessity Pty Ltd THIRLMERE GERRINGONG NSW Public Works WOLLONGONG Micromax Pty Ltd Nebo Computers Services Pty Ltd UNANDERRA CONISTON NSW State Emergency Services WOLLONGONG Microsolve (NSW) Pty Ltd Nekeema Australia Pty Ltd Oak Flats Bowling and WOLLONGONG NORTH UNANDERRA Recreation Club MIGAS Apprentices & Trainees Nepean Regional Security OAK FLATS LIVERPOOL PENRITH Oak Flats Community Bank Milton Ulladulla Bakery Cafe Net Strata OAK FLATS ULLADULLA WOLLONGONG O’Connor First National Milton Ulladulla Bowling Club New Millennium Trophies & Gifts WOLLONGONG ULLADULLA WOLLONGONG O’Donnell Hennessy & CO Milton Ulladulla District Newkem Australia Pty Ltd Chartered Accountants Tennis Association NOWRA NOWRA ULLADULLA Noel Arnold & Associates O’Donnell Hennessy & Co. MIR Drug and Alcohol Services WOLLONGONG WOLLONGONG UNANDERRA North Wollongong O’Donnell Marine & Mission Australia Big Surf Life Saving Club Inc. Metal Fabrications Heart Enterprises NORTH WOLLONGONG NOWRA TOWRADGI Novotel Wollongong Northbeach Odyssey Travel Mission Australia WOLLONGONG WOLLONGONG

Employment Solutions Novus Capital Limited Office Connection, The 2012 WOLLONGONG WOLLONGONG NOWRA Mitronics Corporation Pty Ltd Nowra Anglican College OfficeMax Australia Ltd WOLLONGONG BOMADERRY WOLLONGONG

42 ANNUAL REPORT On Line Labour Hire Pty Ltd Plant Harmony Pty Ltd Quadrant Financial Solutions SOUTH NOWRA WOLLONGONG WOLLONGONG One Stop Electronics Plastamasta South Coast Quality Suites Pioneer Sands ULLADULLA YALLAH TOWRADGI Optima Consulting Plaut IT Australia Quest Engineers Pty Ltd WOLLONGONG WOLLONGONG WOLLONGONG POAGS Port Logistics R. Stahl Australia Pty Ltd PORT KEMBLA Ostara Australia WOLLONGONG NOWRA Poolwerx Illawarra Raine & Horne Callala Bay UNANDERRA Pacific Westlake P/L CALLALA BAY NOWRA Poplar Petfood & Produce Raine & Horne Mollymook/Milton KEMBLA GRANGE Palladium Recruitment ULLADULLA NOWRA Port Kembla Chamber of Raine & Horne Commerce WOLLONGONG Paradime Home Finance PORT KEMBLA ALBION PARK Rambor Pty Ltd Port Kembla Gateway NOWRA Parktrent Properties Group Pty Ltd PORT KEMBLA NORTH WOLLONGONG Rams Home Loans Centre Port Kembla Golf Club WOLLONGONG Partner IT PRIMBEE Randstad WOLLONGONG Port Kembla Port Corporation WOLLONGONG Passion Catering PORT KEMBLA Rapid Clean OLD EROWAL BAY POSM WOLLONGONG NORTH Pebe Holdings Pty Ltd (Point of Sale Material) Pty Ltd KIAMA BOMADERRY Rapidcool Air Conditioning Precision HR Solutions Pty Ltd & Refrigeration Peckish on the Park KEIRAVILLE NOWRA CORRIMAL Prescribe Exercise Australia Ray White Pegasus Venue Management WOONONA UNANDERRA WOLLONGONG Prime Television Wollongong RBS Morgans Pellegrini Espresso Bar BERKELEY WOLLONGONG WOLLONGONG Print Media RDA Illawarra Peoplecare Health Insurance WOLLONGONG WOLLONGONG WOLLONGONG Priority Management NSW Reach Local Australia Pepperell & Associates CANTERBURY NORTH RYDE MILTON Programmed Property Services ReachLocal Australia Permian Storage & Logistics UNANDERRA NORTH RYDE WOLLONGONG NORTH Project Coordination Recharged Peter Ellsmore & (Illawarra) Pty Ltd CALLALA BAY Associates Pty Ltd UNANDERRA Redlam Waste Services Pty Ltd MOSS VALE Pro-Logic International Pty Ltd UNANDERRA BARRACK HEIGHTS Pillar Administration Regional Development SYDNEY Prological Logistics Australia South Coast Pines Surfing Academy WOLLONGONG NOWRA WOLLONGONG Promote Yourself Products Regional Publishers Pipe & Engineering JAMBEROO SHELLHARBOUR CITY CENTRE Supply Co Pty Ltd Property Council of Australia Relativity Films Production Designs PORT KEMBLA WOLLONGONG WOLLONGONG Piruse Constructions Q C M Pty Ltd Renewable Recyclers UNANDERRA WOLLONGONG NORTH WOLLONGONG PKF Chartered Accountants QC Cleaning Ringway Control & Automation CARINGBAH WARILLA UNANDERRA

43 ILLAWARRABUSINESS.COM.AU RM Chartered Accountants Setpoint Energy Company Pty Ltd Smarter Building Pty Ltd WOLLONGONG SUTHERLAND THIRROUL RMB Lawyers Shellharbour City Council Smashfix WOLLONGONG SHELLHARBOUR WOLLONGONG RMB Lawyers with Morton & Harris Shellharbour Private Hospital Smith & Sons NOWRA BARRACK HEIGHTS Renovations & Extensions WARILLA RMG Partners Business Solutions Shoalhaven Auto Electric CARINGBAH NOWRA Smith & Sons Renovations + Extensions Shellharbour-Kiama Robert Drewitt Smith Shoalhaven Business Chamber WARILLA JASPERS BRUSH NOWRA Smith & Sons Robertson Lawyers Shoalhaven Caravan Village FIGTREE NOWRA NOWRA Sodapop Kidz Couture RODIN Business Solutions Shoalhaven City Council ULLADULLA WOLLONGONG NOWRA Soilco Pty Ltd Rossi Simicic Lawyers Shoalhaven Door Centre KEMBLA GRANGE WOLLONGONG SOUTH NOWRA Soligen Services Pty Ltd Roth Hospitality P/L Shoalhaven Ethanol Fuel UNANDERRA ULLADULLA NOWRA Solutions 4 Accountants Rowens Arcade Shoalhaven Group Training & Business Advisors ULLADULLA NOWRA NOWRA Roxy Cinema Complex Shoalhaven PCYC South Coast Agencies & Accessory NOWRA NOWRA Supplies Pty Ltd Roy Cleary Plumbing Service Shoalhaven Recycling WOLLONGONG WOLLONGONG BOMADERRY South Coast Business Royce White Consulting and Financial Solutions Shoalhaven Shuttle WOLLONGONG ULLADULLA WEST NOWRA Rubber Rollers Pty Ltd South Coast Cruise & Travel Shoalhaven Signs DAPTO NOWRA TOMERONG Rubratec South Coast Equipment Shortlead Events.com.au NOWRA WOLLONGONG WOLLONGONG S&R Beckett Fire South Coast Glass Pty Ltd Sibdeal & Emergency Solutions NOWRA CORRIMAL THIRROUL South Coast Graphics Pty Ltd Siemens Enterprise Sanokil UNANDERRA UNANDERRA Communications NORTH RYDE South Coast Party Hire Sassall Glass SHELLHARBOUR UNANDERRA Sifters Consulting NORTH WOLLONGONG South Coast Promotions Savvy Fitness ULLADULLA FAIRY MEADOW Silos Estate BERRY South Coast Stairs Science Centre & Planetarium BOMADERRY Simply Delicious Hampers South Coast Storage KIAMA DOWNS Sci-Tek Systems ULLADULLA WOLLONGONG Site Plus Pty Ltd South Coast Welding WOLLONGONG Selera and Fabrication WOLLONGONG Skilled NOWRA NORTH UNANDERRA Sensis Pty Ltd South East Access

WOLLONGONG Slater and Gordon ULLADULLA 2012 WOLLONGONG Service Integrity South Eastern Sydney Mystery Shopping SMAI Local Health District TARRAWANNA FAIRY MEADOW GWYNNEVILLE

44 ANNUAL REPORT Southern Cross Sureway Employment & Training The NSW Cancer Council Community Housing NOWRA WOLLONGONG NOWRA SWA Financial Planning The ORS Group Southern Cross Ten WOLLONGONG WOLLONGONG WOLLONGONG Synergy Business Centre The Popcorn King Southern Habitat (NSW) Pty Ltd WOLLONGONG SHELLHARBOUR CITY CENTRE MOUNT KEIRA TAFE NSW - Illawarra Institute The Right Research Southern Highlands Business WOLLONGONG WOONONA Chamber Inc. Tailormade Specialized The Sebel Harbourside BOWRAL Recycling Pty Ltd KIAMA Southern Youth and SOUTH NOWRA The Smith Family Family Services Tarrants WOLLONGONG WOLLONGONG WOLLONGONG Thiess Services Pty Ltd Spartan Sports Taylor Fabrications UNANDERRA UNANDERRA Thomas Creative WOLLONGONG Spearman Cycles Taylor Rail Australia Pty Ltd WEST WOLLONGONG UNANDERRA Tilko Group Pty Ltd WOLLONGONG Spec Savers Telstra WOLLONGONG WOLLONGONG Tint A Car NOWRA Splice Tech Pty Ltd Terry Cross Financial TMR Planning Services P/L UNANDERRA Services Pty Ltd PORT KEMBLA NORTH NOWRA St George Bank TOC3 - Constraint WOLLONGONG The Berkeley Hotel BERKELEY Management Experts Stadium Physiotherapy GLEBE The Cram Foundation WOLLONGONG SHELLHARBOUR CITY CENTRE Tolco Pty Ltd Staging Connections PORT KEMBLA The Denis Suess Experience Group Limited NORTH WOLLONGONG Tourism Wollongong Ltd NORTH WOLLONGONG WOLLONGONG The Denny Foundation State Training Services Towradgi Surf Life Saving Club WARILLA WOLLONGONG TOWRADGI The Disability Trust Stay Clean Carpet Cleaning Training Masters FAIRY MEADOW TOWRADGI KIAMA The Fore Transfield Services Pty Ltd Stellar Asia Pacific BARRACK HEIGHTS WOLLONGONG (Australia) The Grand Hotel CONISTON Stolway Holdings Pty Limited WOLLONGONG UNANDERRA Travelscene Nowra The Illawarra Connection Inc NOWRA Stormtech Pty Ltd WOLLONGONG SOUTH NOWRA Treehaven Village The BOMADERRY Strategic Business Apps FIGTREE Trim Building Services ST GEORGES BASIN The Illawarra Health and Medical WOLLONGONG Strongbuild Research Institute TRUenergy (Tallawarra) BERRY UNIVERSITY OF WOLLONGONG YALLAH Stronglass Pty Ltd The Illawarra ITeC Limited Turbo Glide WOOLLAMIA WOLLONGONG RUSSELL VALE Sturty’s Building The INS Group Tuscany Woodfired Restaurant NORTH NOWRA WOLLONGONG NOWRA Succession Plus Pty Ltd The KidzWish Foundation Tutt Bryant Hire SYDNEY SHELL COVE BERKELEY Super Dynamics The Little Prince Twyfords NOWRA WOLLONGONG WOLLONGONG

45 ILLAWARRABUSINESS.COM.AU Ulladulla Betta Electrical Wealthinsure Centre Wollongong Drawing ULLADULLA WOLLONGONG & Office Equipment WOLLONGONG Ulladulla Furniture One Wearco NSW ULLADULLA UNANDERRA Wollongong First Aid FAIRY MEADOW Ulladulla Sports & Toyworld Web Noise Pty Ltd ULLADULLA TOWRADGI Wollongong Golf Club Ltd WOLLONGONG Ultra-Tech Electronics Webics Pty Ltd Wollongong Judo BRAEMAR NOWRA NORTH WOLLONGONG Uniform Specialists Wellbeing & Event Wollongong Legacy Group WOLLONGONG Management Services MOUNT PLEASANT WOLLONGONG Unitech I.T. Solutions Wollongong Legal WELMEC WOLLONGONG WOLLONGONG BOMADERRY United Mitre 10 Wollongong Linemarking Wesley Vocational Institute ALBION PARK Services Pty Ltd WOLLONGONG Universal Labour CORRIMAL Westpac Bank UNANDERRA Wollongong Meals on Wheels NOWRA University of Wollongong Association Incorporated NORTH WOLLONGONG Westpac Banking Corporation WOLLONGONG NORTH WOLLONGONG Wollongong Mini Storage Urimbo Group Pty Ltd Wests Illawarra UNANDERRA MANGERTON UNANDERRA Wollongong NRE Hawks Venues NSW WFI GWYNNEVILLE WOLLONGONG WOLLONGONG Wollongong Radio Doctor Verekers Lawyers Why Designs WOLLONGONG WOLLONGONG RUSSELL VALE Wollongong Surf & Leisure Resort Villa D’Oro Wideform Pty Ltd FAIRY MEADOW WOLLONGONG UNANDERRA Woodstock Financial Services Vinnies Shoalhaven MILTON Williams Deane NOWRA WOLLONGONG WorkCover NSW Vision In Mind WOLLONGONG Wilsons Holden KIAMA ALBION PARK RAIL Working 4 U VKP Premier Accounting & LAKE HEIGHTS Wire & Wireless Taxation (Victor King & Partners) UNANDERRA Workplace Learning Illawarra WARRAWONG WOLLONGONG Wisdom Advertising & Design Waples Marketing Group Pty Ltd WOLLONGONG Workskills WOLLONGONG NORTH WOLLONGONG Wollcom Credit Management Workskills Wards Accounting Group Services WOLLONGONG CAMDEN NOWRA Wollongong Camera House Wray Owen Funerals Warehouse King WOLLONGONG UNANDERRA NOWRA Wollongong Central Management Your Events Solutions Warrawong Nissan & Suzuki WOLLONGONG BOWRAL WARRAWONG Wollongong City Council You’re Connected Pro Warrigal Blinds WOLLONGONG Plumbing Solutions WARILLA Wollongong City Motors BALGOWNIE Warrigal Care WOLLONGONG Youth Off The Streets Limited ALBION PARK Wollongong City Security ALEXANDRIA

WAVE FM CRINGILA Yuranga 2012 WARRAWONG Wollongong Courier WOLLONGONG WEA Illawarra Operations Pty Ltd Zauner Constructions WOLLONGONG UNANDERRA ULLADULLA

46 ANNUAL REPORT 2012

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