Volunteer News May 2018 Unity 3rd Annual Golf Classic In This Issue: Page Unity’s 3rd Annual Golf Classic and 2018 Direct Patient Care Competency Answers ........... 2 charity auction at Thornberry Creek will 30th Anniversary WPS be held Thursday, July 19, 2018, with Volunteer Awards ................... 3 proceeds benefitting patient care for the Spring Has Sprung ................. 4 critically-ill in our communities. Registration is 8:30 a.m. followed by a shotgun start at 10:00 a.m. Fee for this four-person scramble is $175/player or $600/foursome and includes 18 holes of Monthly Features: golf, cart, golfer gift, lunch and dinner. Birthdays .................................... 3 There will be hole contests, raffles and a News ........................................... 2 silent auction. Opportunities .......................... 3 Service Anniversaries ............ 2 You do not have to golf to attend the dinner! Dinner tickets are available for $30, and guests can participate in the raffles and silent auction! If you would like to sponsor, golf, volunteer at the event, donate a raffle or silent auction prize or join us for dinner, call Unity Development Director Diana Butz at 920.339.5571 or email [email protected]. Event information is also on Unity’s website: http://unityhospice.org. Volunteer Management Software The Volunteer Team is pleased to announce that we have purchased a volunteer management software system called Better Impact. We are currently receiving training on the system and are I Am… learning ways to make scheduling and logging of hours more efficient. A few benefits it will offer are: We are excited to kick-off the “I Am…” campaign to volunteers after our May Group messaging to fill requests or send information Town Hall Meetings for staff. The goal of Logging in and out for shifts at the Jack and Engrid Meng the campaign is to enhance caring, Residence, Greeter desk and the Resale Shoppe Ability to schedule and message from cell phones (non-patient compassion and support for our patients, care information) families and Ability to sign up for shifts for the Resale Shoppe, Vigil, Jack each other. and Engrid Meng Residence, medication and supply delivery or Keep a look out special events for more details View your volunteer hours at a quick glance in future There are many other great benefits that we are continuing to volunteer learn about daily. We will keep you posted on changes that will newsletters. impact your service. Page 2 2018 Direct Patient Care Competency Answers 1. To be considered hospice-appropriate, two physicians need to agree that, without curative measures, disease progression will most likely end the patient’s life within six months. TRUE Years 2. Treatment Plus patients have a prognosis between 7-24 months. TRUE of Service Bobbie Conard ...................... 15 3. Facility staff is regarded as family and must be supported in much the Deb Johnson .......................... 15 same way. TRUE Marianne Gibbons ................ 15 4. As a volunteer, you report directly to the Volunteer Coordinators regarding Eileen Templin ...................... 12 assistance, instructions, performance of duties and responsibilities. TRUE T.J. Padjen ................................ 9 5. It is appropriate to email the Volunteer Coordinators patient information. Sharon Banning ...................... 9 FALSE. It is a HIPAA violation to email patient information to the Kim Kobes ............................... 9 Volunteer Coordinators or another volunteer. Dorothy Salm .......................... 8 6. Good boundaries protect patients, set expectations for treatment, help Priscilla Olbrantz .................... 8 establish comfort and safety and help us care for ourselves. TRUE Sarah Marzahl ......................... 6 7. It is okay for a volunteer to hand a patient their medications. FALSE. Chris Riemer ........................... 6 Volunteers are not allowed to dispense prescribed or over-the- Bonnie Ronsman .................... 6 counter medications to patients. This includes cough drops, aspirin, Tylenol, eye drops, TUMs, etc. Dawn Czerwinski ................... 5 8. Documents must be destroyed/shredded if they are no longer necessary – Lou Damiano .......................... 5 this includes things such as patient names and directions to a patient’s Darrell Ashley ......................... 4 house. TRUE Mary Paque ............................. 4 9. You may accept cash gifts or gift cards from patients or their families as Renee VandenBusch .............. 4 long as you report it to the Compliance Officer. FALSE. You may NOT Kathi Wright ........................... 1 accept any cash gifts or gift cards from patients/families. If the patient/family insists you take the gift, you must turn it in to the Resale Shoppe Compliance Officer as a donation to Unity from the patient/family. Kathy Perpich ......................... 1 10. Alcohol-based hand cleansers are appropriate for use on visibly soiled hands. FALSE. Alcohol-based cleansers are not to be used on visibly soiled hands; use soap and water for visibly soiled hands. 11. A patient can be referred to hospice or Treatment Plus by a primary physician, family member, friend or volunteer. TRUE 12. Unity’s bereavement services are available to family members who lost a loved one on Unity’s program as well as anyone in the community who is struggling with grief. TRUE 13. If you witness or suspect abuse or neglect of a patient, you must contact Unity immediately. TRUE 14. Grief does not have a timeline and will be unique for each individual. TRUE 15. When caring for a hospice patient, it is important to accept them “where they are” spiritually and refer to the chaplain when spiritual concerns arise. TRUE 16. You should call or refer back to the Unity chaplain if… there are family dynamics and you feel you’re being put in the middle the patient or family asks about funeral arrangements the patient or family requests to have the patient anointed or asks for the Competency Paperwork Sacrament of the Sick Thank you to all volunteers who the patient asks if you know a specific pastor or would like to talk to completed their required someone from a specific church TRUE paperwork. Here are the results: 17. If you are attending a vigil with a patient and they die, you should step out 96% Total Hospice Volunteer of the room, talk with the facility staff and contact Unity’s triage nurse. compliance TRUE 18. Patients who are actively dying may experience changes in temperature, 92% Total Resale Shoppe increased sleeping, oral secretions, changes in breathing patterns and Volunteer compliance confusion. TRUE Page 3 Page 3 Linda Smith ............................. 1st Sue Dahlke .............................. 2nd Rhonda DeRuyter .................. 2nd Mary Phillips ........................... 4th Bonnie Ronsman ..................... 7th Marge Bukowski ..................... 9th (L-R): Unity volunteer Lyn Wavrunek, daughter Stephanie LaPlant and Unity volunteer Tom Wavrunek Ken Bukowski ....................... 10th On Thursday, April 19th, Kelly and Theresa were honored to attend the 2018 WPS Volunteer Diane Wilson ......................... 10th Awards. Each year, Unity nominates an individual or group of volunteers for this award. This Michelle Libert ...................... 14th year’s nominee was Tom Wavrunek, one of Unity’s medication/supply delivery volunteers. Kaye Sterling ......................... 15th Carol Anderson..................... 16th “I love what I Unity is the only hospice in the area to provide doorstep Dora Ashley ........................... 17th medication delivery service to our patients. This service is Barb Joachim ......................... 17th do. I love seeing especially valuable to patients who may have only one Elaine Jones ........................... 18th caregiver and cannot safely be left alone. Sharon Suttner ...................... 19th the people!” ~ Tom Wavrunek Tom has been volunteering with Unity since 2006 and is Kole Kolinski ......................... 20th typically at Unity every Tuesday and Thursday morning. On his Paul Brophy ........................... 21st volunteer days, Tom begins by driving to the hospital pharmacy to pick up medications that June Sroka .............................. 21st need to be delivered to patient’s homes. Tuesdays also include a trip to the St. Vincent Print Sue McGuan .......................... 23rd Shop to pick up completed projects for the De Pere office staff. Deb Solberg ........................... 23rd Nancy Dahlke ....................... 24th Because of repeat delivery visits, Tom often builds relationships with the patients and caregivers he sees. They look forward to seeing Tom; it adds a bright spot to their day. Tom Caroline Burke ...................... 25th enjoys this interaction as well; he takes the time to visit and doesn’t just drop and run. This Karen Tuschl ......................... 26th is a true demonstration of the care and concern Tom feels for these individuals. Ann Renard ........................... 28th Mary Hill ............................... 29th In his 12 years with Unity, Tom has accrued a total of 2,512 hours and traveled more than Renee VandenBusch ............. 29th 57,370 miles making these deliveries! Please join us in thanking Tom for his service! Jerry VanderVelden ............. 29th Kathy Aicher ......................... 31st Anne Mattern ........................ 31st Sue Swain .............................. 31st This group of volunteers will be mentored